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New Idea

Lens Bands for SLR Camera Lenses

Status: Acknowledged
by on ‎05-22-2012 04:01 PM

 

Model: 2752B002 | SKU: 9065174

This lens is compatible with a wide variety of Canon digital cameras and features 4-stop optical image stabilization to ensure that each shot comes out looking clear and sharp. Learn about different types of lenses ›

Sale: $560.99


As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!

 

Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.

 

Down Side: Best Buy doesn't carry Lens Bands

Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.

 

Cheers!

 

 

 

Status: Acknowledged
Thanks for the product suggestion
0 Votes

There is an ongoing discussion on the warranties board started by a former employee whose protection plan is essentially worthless now that he is no longer employed with the company. The problem is that the plan only covers up to the original purchase price, and now that he no longer gets an employee discount... that amount is not enough to cover a full replacement of the defective product.

 

Similarly, customers who buy a protection plan on sale items are going to face the same problem... a voucher or credit for the sale price will rarely be enough to replace the defective item with an identical or comparable replacement.

 

Long story short, it is impossible for the current protection plan (which is based on "purchase price") to make customers whole on sale items.

 

Why not just assess the cost of purchasing the BTPP based on the regular pricing of that item?

 

 

 

 

0 Votes

Company wide CPR/BLS training

Status: Acknowledged
by on ‎05-16-2012 11:56 PM

I am a paramedic/AHA instructor by trade in Louisville, KY.  In addition to that job I am part of the product process team at #440 in Bowling Green, KY.  After several conversations and unofficial polling, I have learned that as a company we have failed to give our employees the training to recognize and handle medical emergencies.  While I would never expect a Best Buy employee to know how to handle every emergency, it is both alarming and disheartening to know that there is no opportunity for employees to be trained at even the most basic levels of medical response.

 

My idea is simple.  As it stands, the American Heart Association offers a computer based training program for CPR and basic life support.  This program is not timed and can be completely at your own pace.  The best part of this this training is that upon its completion, the only requirements to complete it is a hands-on skills check off that can be completed any time as long as an AHA instructor is present to grade you.  The skills portion only takes 30 minutes and can be done anywhere.

 

To implement this idea, Best Buy would only need to offer the on-line course via learning lounges.  The training costs $65 but in the event that bulk licenses are purchased, a discount is given.  Employees would only need to log in as usual and then complete the course at their leisure.  Upon its completion the skills portion would be scheduled and when done, the employee would be trained in CPR and BLS.

 

This program would give our employees an added tool to not only use should the need arise but also would give them the ability to be able to save a life of someone they know or love.  Even if Best Buy did not officially sanction this training to be offered while at work, simply buying the licenses for employees to use on their own time would do wonders.

 

My goal beyond this project is to make Best Buy a leader as a corporation and have AED's in every store.  There are very few places outside of many malls that have an AED and by making them a common sight, hopefully others would follow suit and deploy them as well.

Status: Acknowledged
Thanks for the feedback
0 Votes

opem new store

Status: Acknowledged
by on ‎05-10-2012 05:39 PM

Open a new store in Hanover, PA, we are close to the MD border, closest Best Buy is 26 miles northeast... We need something better than Walmart, Sears, Target for electronics.... Please.... !

Status: Acknowledged
Thanks again for the idea

Sometimes for example I am looking to purchase a computer mouse. The stores near me may only offer 3 different computer mice in the brick and mortar store but dozens online. I don’t want to order online but pick it up in store after work. With the current site I am forced to first find the mice I like then click each one individually to see if the item is available in one of the stores near me.

 

So the filter option would allow the user to enter a zip code and mile range to only show products in the category or search where an item is available.

 

All the data needed is already in your databases as the site can do it but only with the user manually clicking each item. So only the new feature code would need to be created without any more data logistics.

Status: Acknowledged
Thanks for the idea

Because of how long it has been taking to recieve these coupon packs & most people are trying to time the coupons with the right sale BB should have them avail. in-store for purchase when you become unlocked. Cross promote the coupons along with the weekly ad & make sure your game reps are aware that way unlocked memberships will increase as a result of the exposure. If a person can make use of the program on day 1 when spending $15 upfront then the chances of them joining increase.

 

If BB were to sponsor special coupons packs that would also be avail. in-store this would generate instant revenue from the sponsers, increased sales & increase unlocked memberships as well.

 

Make it so BB make it so.

Status: Acknowledged
I'm changing this one to Acknowledged since it isn't really relevant any longer. These welcome kits are no provided digitally when a Reward Zone member signs up to be a Gamers Club Unlocked member.
0 Votes

We have an issue with Canon cameras that I do not have with Sonys, Canon cameras do NOT have any internal memory and when you are trying to demo the camera you can not see the pictures you just took.  This is a 3-5 times a day issue that needs to be fixed if they want to sell more Canon cameras. A simple fix is sending the stores a very very small SD card (memory) to put into the cameras while we are putting them on display. How do we contact Canon with this idea?? Thanks

Status: Acknowledged
I hear what you're saying, and it seems like this would be a good idea. I would suggest you send this to Canon via their Contact us link on their website.
0 Votes

Unlocked iPhone

Status: We Did It!
by on ‎04-25-2012 09:30 PM

Pretty self-explanatory, we walk a lot of business of people looking for the unlocked iPhone 4S as we have no choice but to refer them to Apple or one of our competitors. Carrying this item would not only help solidify Best Buy Mobile as the place to get your new cell phone, but it would boost revenue and reduce disappoint from customers purchasing the iPhone outright and believing it to be unlocked.

About Services

Status: Acknowledged
by on ‎04-22-2012 08:22 AM

Most suggestions are based on my BBY experience. These services only real store can offer.

 

(1) In 2006, my wife bought a GPS in BBY with quite good price to us. My wife asked, "How can we update the map?" The employee said that you can come for some amount I forgot. I think it is about $50-60. I never come for this and never have trouble so far. However, if you can do this free every two years or so or at least once for lifetime, it would be great for customers. It just cost the employee the time to drink a cap of coffee and buyer would have second thought if you are not too expensive that Amazon.. The point is: If you charge, no one would pay for it. If free, they would be happy even not use.

 

(2) Early this year, we bought a Wii in BBY. We compared BBY online price with Amazon and found that they are same after take store pick up advantage. Finally, we checked BBY store, it is less and we bought it. As I said we are always nervous for this. We figured out one control and just cannot do for second one. We brought it to the store, the employee took a few minutes to explain and we got it. How about this kind of thing for big ticket, say, a desktop or a big TV. You may set up an amount, say $500 or more. Within 1 or 2 years, you have a chance for coming home service for free, or symbolically, say, $10.

 

(3) I play bridge on line. I can play in other's table. But for firewall reason, I just cannot open a table myself. Many can do that. Many cannot including me. If this kind of service can be included in (2). Several local expert friends cannot help. BBY should be able to. There should be more examples like this. Even reasonable IT people may need this help.

 

(4) In 2004, I bought a HP laptop in BBY. I got some trouble at very beginning when I have 3-month antivirous protection. Since I knwo nothing, I called BBY, they asked me to call HP 800 #. HP said I have to pay. Finally, a friend found the PC windows needs a lot of update. The software must be installed long ago. Every thing is OK after update. For this kind of thing, you should simply ask me to bring PC to store. The employee would take just a few minutes to find out whether I really need to call HP. This is not part of (2) or (3).

 

(5) Last example is from internet. Some one bought a PC from BBY. After 1-2 year, he found that PC can get hot very quickly. I forgot whether it is in or out of Warranty. He called BBY. The employee said it must be virous. He can spend $200 to fix at BBY. He did not believe. He called Aser and Aser said it should be Fan. He bought a new fan and every thing is fine. He swared never go BBY. Why cannot you take your real store advantage and let him brigh it to store and decide whether he really needs to pay $200. This $200 answer may be practically reasonable to Amazon, but not to BBY.

 

Next two suggestion are not related to real experience.

 

(6) Store pick up for online purchase is great. Do you have store return service for  online purchase. If store pick up, store return should be free. If home delivery with S&H paid, it should be free too. Only if home delivery with S&H free, you may charge for original S&H.

 

(7) When my (new) house finished, builder provided this service. 7-days before closing, we walk through to find all things need to fix. 1-month after move in, we tell them what is new problem. They come to fix. Our last chance (besides basic Warranty) is 6-month after move in. BBY should learn some from this. When customer buys a big ticket, they do not need to worry about any unexpected problem in a reasonable time period unless it is their own mistake.

Status: Acknowledged
Thanks for the input on this idea
0 Votes

My suggestion for Best Buy is to stop wasting time and energy looking for a new CEO right now. Time is money!

 

Suggestions:

 

1.) Keep closing stores that are dragging down the company. Nothing personal to all affected employees just business. Let's swallow our pride and move on. 

 

2.) All stores that have a 20% or more Latino Market in their area, restructure the stores to go after the Latino Market. Turn them into Latino Best Buys, since all other markets shop online and use Best Buys stores as their showroom and then buy on Amazon.That means Latino GMs, Latino, Managers, & Latino Employees. Make it easy for Latino Customers to shop and get credit.  

(Note: Latino Stores that offer products and services are still very much in business and turning  a huge profit)

 

Facts:

  • The Latino Market had a $1.2 Trillion with a "T" Spending Power for 2011
  • Most Latinos are not purchasing product on-line yet, they prefer to walk into stores to buy products. 
  • Most Latino Businesses that offer products and services are still in business
  • Most Latinos are employed and not unemployed.  
  • Most Latinos pay in cash unless they need to make a very large purchase then they will buy in credit. 

 

3.) "IF YOU CAN'T WIN THEM, JOIN THEM" Mirror Amazon's format, structures, and procedures. Who cares if they call Best Buy "COPY CATS" if the company is making profits. Right? Best Buy has something Amazon doesn't, GEEK SQUAD!

 

4.) YOUR NEW CEO SHOULD BE YOUNG, VERY KNOWLEDGEABLE WITH SOCIAL MEDIA & SHOULD BE KNOWLEDGEABLE WITH THE LATINO CULTURE.

 

 

THINK OUTSIDE THE BIG BOX THAT IS OUT DATED NOW!!! WHY JUST FOCUS ON MARKETS THAT USE BEST BUY AS A SHOWROOM &THEN GO & BUY THE PRODUCT ONLINE WITH AMAZON. THE WAY PEOPLE BUY PRODUCTS TODAY HAS CHANGED & BEST BUY NEEDS TO CHANGE TO THE NEW WAY PEOPLE BUY PRODUCT. BUT DON'T OVER LOOK THE HUGE LATINO MARKET THAT STILL PREFERS TO WALK INTO A STORE AND BUY THEIR PRODUCTS. A MARKET THAT WILL CONTINUE TO GROW AND HAS A CURRENT 1.2 TRILLION DOLLAR SPENDING POWER. TIME IS MONEY & THE CHRISTMAS SEASON IS RIGHT AROUND THE CORNER. THANKS FOR YOUR TIME.

 

PS.

GO BACK TO YOUR ORIGINAL CORE VALUES, WHEN YOU USE TO PUT MAIN STREET FIRST (YOUR CUSTOMERS) & THEN WALL STREET.  

 

 

 

 

Status: Acknowledged
Thanks for the input on this idea
0 Votes

You should provide an option to either permanently or by purchase opt out of getting any kind of "thank you" correspondence.  The reason I'm suggesting this is because on two recent occasions, I or my wife purchased a gift and the thank you note ruined the surprise.  The first time was when I got a new cell phone for my wife's birthday.  The plan was to give her the new phone, and swap the SIM cards, but you sent her a text message before she got the gift.  The second time, my wife bought a gift for me, and I received the email thanking me for the purchase before my birthday.

 

I understand that you want to show your appreciation to your customers, but I'm sure I'm not the only one to experience this unintended consequence.  Please seriously consider changing your policy, otherwise I'll have to consider making gift purchases elsewhere.

 

Thanks!

Status: Acknowledged
Thanks for the idea

geek squad repairs

Status: Acknowledged
by on ‎04-19-2012 10:22 PM

here is my idea wich i believe will benefit us coustomers and also geek squad to when we would come in to hand in our computers for reapair if it has to get sent away maybe you should think of  letting us either borrow a loaner and ask for a security  fee and when we come back to get our original we give you the loaner and we would get our security fee back

Status: Acknowledged
Thanks for the feedback on this one

I think it is outragous that best buy offers 3 year financing (36 month) for anything home theater over like 800 dollers but there are people like me that build extreme computers and ever servers that are well over $3,000 and we only qualify for 1 year and a half financing (18 months)

 

I would be able to build a much nicer computer that is better and more efficient if bestbuy would offer 36 month financing.

 

I like to build my own computers for myself and other people from ordering all of the parts that i want and i want expensive stuff and i can't afford to buy it because bestbuy doesnt offer and financing deals for computers, it just falls under anything eles $X and over. I am looking at building a $3,000 ultimate computer right now and im not able to because the min payment would be  over $160 a month for 18 months where as i could only pay $83 a month for 36 months (thats almost half the price per month)

 

So come on bestbuy, please dont poop on me so i can build my own custom computer from you guys and give my money to you guys as i love bestbuy. Let us all of 36 month financing for anything computer related thats over so much money.

Status: Acknowledged
From a customer standpoint I would be all for this, and Dval is correct that our financing offers are provided from HSBC (the bank we use for financing). It doesn't hurt to post this here, but my suggestion would be to reach out to HSBC to provide them your input on this. Thanks.
0 Votes

BBY Strategic Ideas

Status: Acknowledged
by on ‎04-18-2012 05:26 PM

1) New strategies for home appliances
- people rarely buy big white appliances online
- strike exclusive distribution deal with low-cost, decent-quality brand (e.g. Haier)
- establish Geek Squad for home appliances
- strike a deal with manufacturers to assume manufacturing warranty with in-house Geeksquad for discounted prices
- sell option to replace the same appliance in the future at discounted prices (e.g. for an appliance with 10-year expected life offer 30% off if replaced after 3 years or 50% after 5 years - option expires after 6 years)
- offer long-term leasing (e.g. recurring $400 for every 5 years for a worry-free lease of washer and dryer)

 

2) Send solicited or insolicited bid to distribute all possible home appliances in new property developments, especially multi-unit apartment buildings.
- each branch has a person/team to monitor and pursue opportunites

 

3) Capitalize frugal innovations
- send a team to Dragon Mall (see the Economist this week) to identify 10-15 less-than $30 items for a special corner in store
- not exclusively electronics, think about emulating Sharper Image store
- could change seasonally so that people have a reason to stop by stores

 

4) Sell refurbished electronics with limited warranty


Disclaimer: Use any of these ideas at your own risk.


 

Status: Acknowledged
Thanks for the idea

CUSTOMER ATTRACTION/SALES

Status: Acknowledged
by on ‎04-18-2012 09:53 AM

This is primarily for the CEO or his staff..  I have read in various news releases, and there are many, that you are encouraged to implement operations that will emulate the new DIGITAL age.  What these news releases fail to remember is that any successful company has implemented first of all policies that address the basics of retail sales: customer service, product availability/knowledge, and price. People shop at AMAZON and others primarily because of product availability and.price.  They come to your stores because they can see the product they are interested in, ask questions and generally satisfy themselves regarding their intended purchase. Then it's off to the internet.  What to do?

 

1. Work towards having legislation implemented that would require any products purchased on-line to be taxed at the local rates. This will help reduce the price differences.

 

2. Reduce the inventory in your stores, but have immediate access to the various products to be able to offer quick shipping and delivery. Increase the range of products, but limit the number of each product in the store, this will help keep inventory costs at a minimum.

 

3. Offer the "lookers" a coupon or such that would honor a competative price for a limited period.

 

4. Have "teams" ready to help customers who receive the items, but are unsure or incapable of assembling and/or installing them. A strong selling point.

Status: Acknowledged
Thanks for the input

As a former strategy consultant for a large Atlanta based retail consultancy, I can see a real potential for BB and Lowes to form a marketing/sales partnership.  Lowes has been struggling as has BB with market conditions, and BB would be a natural to manage a smaller footprint consumer electronics/appliance store with Lowes.  Lowes gets to offload some of its overhead costs, while taking advantage of BBs supply chain on the appliance side.   There also may be some synergies with the on-line operations to benefit each other.  

 

I like both companies and have been a good customer of both, although less in the last couple years as service and product availability has faltered.  Both companies can continue to be successful although through revenue growth and not from further brick and mortar expansion.  The solutions are out there if you choose to change.   

Status: Acknowledged
Thanks for the idea

Lots of times I see steelbook/ironpak cases for Bluray Movies and Video Games come out for other countries and wish they would have come out here in the US. As soon as I saw the one for lion king and pirates I bought them. Maybe it would help to boost movie and game purchases. I would have bought the other Disney movies if I had known they were coming out here in the US. I know Video games are more studio specific for collector's editions and stuff like that , but it would be really awesome if we didn't have to shop from futureshop in Canada or Amazon in Europe to get these steelbooks/ironpak. Thanks for considering.

 

 

Status: Acknowledged
Thanks for your input
0 Votes

Emails to Customers

Status: Acknowledged
by on ‎04-15-2012 11:16 AM

So as a Best Buy Employee from the moment I have joined, I never stop finding myself creating things that not just have benefited my district but my store. 

 

With the great success of all my ideas, I've had a primary focus of the customer end of our business. Its what drives me. However this idea, isn't something I can start at my store level like everything else. It pretty much has to come from above. 

 

My Idea is the emails to customer about weekly deals. The concept is that we tailor our emails to the customer and provide services based off that purchase.

 

Similar to Apple's and Amazon's Model, we have what they don't. Solutions. For Ex. 

 

I purchase Macbook Pro at Apple Store. I am sent an email specifically tailored to my purchase with info and start guides about it. 

 

If we followed that model we could better achieve customer satisfaction not just online but instore with these emails providing information and what other customers have bought with it and quick guides we have on our bestbuy.com site. This can go hand in hand with tablet video trainings we have when some one buys a tablet. (Makes sense doesn't?)

 

Following off that Amazon's great model is its special deals. However Best Buy won't be able to match some of those offers and lets face it. However If we tailored customer purchases with deals they could get for their product in an email. That, would be a great benefit for the customer.

 

I don't shop for TV's. So when I get a "Great Deal on TV's". Frankly, it doesn't tailor to my benefits. However sending me emails about deals on External Hard Drives and Flash Drives. Well then as a customer I would know more deals for something I would want.

 

Problem with our current model is that its generic. That sucks. If I treat customers I interact with a unique tailoring to what they need then why not their emails? 

 

Bottom line, my proposal is we change our email delivery system not by generic email's but by purchases and services based off the products. Even more importantly services. 

 

Tech Support for a purchase of 2 PC's and a tablet and it isn't on the reciept? Either it wasn't what a customer wants or they didn't understand its great benefits, regardless giving them the option to see their choices is us as Best Buy saying " We care, so heres how we can show you"

 

Thanks. 

RJ

Status: Acknowledged
Thanks for the input.

geek squad central

Status: Acknowledged
by on ‎04-14-2012 02:56 PM

Just took the survey about naming your new center section of the store.  Thought all the names you proposed sucked big time.   Most of the names evoked images of other places or things - TV shows, kid play places, NYC bar, etc.

 

And what's with the color blue references?  That's certainly not the color I think of when I think of Best Buy.  Yellow or black, both from the tag and black also from the geeks attire.

 

So, how about keeping it simple?  Here's some ideas.

 

It's the center of the store.  Centre combines those.   THE CENTRE easily defines the location and the concept.

 

It's an island.  THE I-LAND is certainly instantly recognizable as a techno-now term.  Yes, it's associated with Apple.  But so are you to a degree.  Will Apple call out their lawyers.?  Most definitely.   Will that bring you mucho publicity?  Undoubtedly.  Make 'em sweat trying to claim exclusive rights to the letter "I."   Your fighting slogan would be, "Apple doesn't own "I" just 'cause they want to own "U."  After all, this is the company that had to pay the Beatles for the right to use the name.  And even after that, they would up in litigation with the Fab 4's firm over their alleged infringement of that agreement.  

 

It's where you go to gain knowledge about technology.  And when you get there, you'll be in THE KNOW.  Only thing I don't

like about this is the homonym with "NO."

 

It's where you go to get the latest buzz.    THE B-HIVE incorporates both the main letter of your name and associates your logo colors with the black and yellow of bees.  This could go wrong, though, if the geeks aren't up to their game and consumers start saying, "I got stung at the B-HIVE."  Counter this by placing model-quality girls at the counter.  Call them the Best Buy Honeys.  Their boss would be known as "the queen bee."  The guys would be "drones."

Status: Acknowledged
Thanks for your feedback

A lot of places like iTunes and Blockbuster allow people to pre-order things they want before they come out. Actually, for Blockbuster, you get to add stuff to a queue because they allow you to rent online, so you can basically put movies that haven't been released yet into a queue and they will be sent out when they are available. I wish Best Buy did this for music and movies as well because then people can order them ahead of time without having to wait for them to come out. 

Status: Acknowledged
User Dval is correct that we do provide the ability to pre-order Music and Movies on BestBuy.com.
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