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New Idea
0 Votes

Purchasing a gaming Motherboard.

Status: New
by on ‎06-21-2022 04:32 AM

Hello guys, Kindly give me some ideas on gaming motherboard. 

I have two choice one is MSI MAG B660M Mortar WIFI DDR4  and other is Gigabyte X570 Aorus Ultra. 

Which one should i take?

0 Votes

Add filter for Keyboard Language

Status: Tell Us More
by on ‎05-20-2022 10:15 AM

The language type for laptops are typically US style or Bililingual. These defer in the laptop key sizes, position, and short cuts to access special characters. This can be very fustestering for users that are not used to different type of keyboard than the US ones. Unforuntately, there does not seem to be any way to filter those results but rather having to click on each laptop and check the keyboard language requirements manually. 

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see this as a filter option on our website? Make sure to vote for an idea if you like it.

0 Votes

Of all the years I've been on the forums I've seen all the cool innovations that Best Buy have sold under their Insignia and Dynex brands. Especially with tablets, foldable laptops and other cool electronics. As I look at other retailers today they have their own brand name of budget electronics which are high quality, the same as Best Buy did a long time ago. I think this would give consumers a larger buying power to choose Best Buy brands over the leading brand names and it would mean only good things for them. 

Status: Tell Us More

Thanks for the suggestion, and for all you do here on our forum! Both are very much appreciated! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Apple Pay & Best Buy Credit Card

Status: Acknowledged
by Contributor on ‎05-04-2022 04:05 PM

With our wallets growing ever thicker, it would be phenomenal to add my Best Buy Credit Card to Apple Pay! One less card to carry around and always on me.

 

It's nice to be able to look up the card at Best Buy, but what if I want to use it outside of Best Buy? Apple Pay to the rescue!

Status: Acknowledged

Thanks for the suggestion. The Best Buy branded credit card is a Citibank card, which means you would need to reach out to Citibank/Apple on this.

0 Votes

My View

Status: Tell Us More
by on ‎04-14-2022 03:16 PM

"My View" uses a small, short throw projector, with a number of customizable options, provided by unique software that allows complete image size freedom. Content is also fully customizable from saved images, stock photos and paid content (could even ugrade to incorporate "live-view".

1. Don't like the view out of your window? Switch on My View (wired or battery powered options) and project the view you want onto the accompanied static-stick, trimmable film applied to your window with a fully cusomizable size match! (E-Z setup projects a re-sizable outline (box) using buttons / dials to adjust image size)

 

2. Wish you had a window where there isn't one? Project My View wherever desired, onto a blank wall or offered trimmable image enhancing stick-up "screen". Smart version may even link to network capable of connecting an outdoor camera or stock / paid streaming content, landscapes, exotic destinations, etc..

 

3. Wish your laptop had a larger or second screen? My View Laptop edition attaches to the top of your existing screen (USB powered), projecting as a second monitor to your accessory lightweight and portable mini-projector-screen or onto your wall!

 

4. Watch your favorite saved or streaming show or movie? My View Portable device dock lets you project video from your portable device onto the accessory small-screen, big-screen or wall / reflective surface! (plug in or accessory battery / power bank powered)

 

5. Future My View: foldable OLED screen of various sizes, mobility products compatible... unfold and enjoy!

Status: Tell Us More

Is this a product suggestion, as in a mini-projector to project a display? Does anyone else have any feedback on this idea? Make sure to vote for an idea if you like it.

0 Votes

I have read about TotalTech for the $199 per year price tag and it has some pretty strong points on what it offers. However that price point is really steep and unless you purchase a LOT of stuff from Best Buy, it can seem expensive.

 

Competitors such as Walmart and Amazon have monthly subscriptions that get you free 2 day shipping on everyday items. I do shop at Best Buy from time to time but unless you have a certain amount for qualifying items, buying a small item with the shipping fee can add up. 

 

I would gladly pay $14.99 per month for a modified version of Total Tech.

 

Instead of yearly subscribers that get 60 days, monthly subscribers would get 30 days to return a product. Also some features of the membership would be reduced from what yearly subscribers get. And monthly subscribers would get free standard shipping on all items on Best Buy. 

 

The free shipping would tempt me to shop much more at Best Buy for the everyday small computer items I need from time to time. And I would not have to worry about a dollar figure minimum to qualify for free shipping. 

Status: Tell Us More

Thanks for the suggestion. I'm sure this was considered already by the business team, but I am curious what others think of this idea. My guess is that it would not be feasible given the type of coverage that a Totaltech membership provides. Remember to vote for an idea if you like it.

0 Votes

Bridge

Status: Acknowledged
by Trusted Contributor on ‎03-14-2022 05:31 PM
The new bridge is complete between Davenport, ia and Moline, il. Feel free to build me a brand new best buy to play in, I mean buy from.
Also there is no need to stock exercise equipment or furniture in the new store. We don't need it. Also please resist the urge to stock groceries, we already have target and Walmart Smiley Happy
Status: Acknowledged

Thanks for the suggestion! I somehow doubt we will be selling groceries! Smiley Wink

0 Votes

I think it would be nice to see Best Buy have an enhanced shipping option for things like Steel Books.  So many of them seem to get damaged in transit.

Perhaps for $5 more they could ship them in a box that is sized for this kind of thing.

Considering the fact that the Steel Books are a free ad on and BB does not make any profit on them it would need to be a charge to upgrade the shipping.

Status: Tell Us More

Interesting Idea! Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

When people purchase digital delivery for games the codes should be sent out when physical games are sent out, or at least 2 days before scheduled release.

 

Part of the source of the issue is the presence of physical media or extras and the system will not allow their release until release day.

 

Sending out codes would not violate sales with the developer as the game would not be playable or eligible for download until the game client releases it.

 

More and more games are allowing pre-install of games that will not unlock until they are able to.

 

Example: Elden Ring has a release date of Friday, February 25th for consol. PC, PlayStation and Xbox owners were able to install the game on Tuesday.

 

PC players have the ability from the developer to start playing the game on Thursday, February 24th at 5 PM Central Time, or 4 PM Eastern Time etc.

 

I realize game sales are a very small percent of Best Buys bottom line. But if they don’t take steps to be like the other options for purchase, that percent is going to get smaller and smaller.

 

Status: Tell Us More

Interesting Idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Start Email verification process

Status: Tell Us More
by Valued Expert on ‎02-24-2022 07:34 AM

Best Buy should start an email verification system when people order digitally delivered products or have not used their account for several months.

There should also be a message that stands out instructing customers to check their email after have made a purchase to verify it went through.  This might work in place of a verification system. But there should be something in the email that would typically trigger a SPAM filter.

Quite often there seem to be issues with people receiving their digital versions of games.

There may be a variety of reasons.

  • SPAM filters blocking or redirecting a message
  • A customer’s email address incorrectly entered in the user account
  • A customer’s account it not linked to the email address they think it is
  • Some mail clients may have filters that block the message before a SPAM filter even gets to it. Hotmail for example used to have this issue.

There could be a variety of reasons why customers are not getting their digital codes. But these steps could alleviate some of them.

I personally have always gotten my digital codes in email when they were supposed to arrive.

Status: Tell Us More

Thanks for the suggestion, and I hear where you are coming from on this. Any other thoughts on this idea? Make sure to vote for an idea if you like it.

0 Votes

Special elite missing package team

Status: Tell Us More
by Trusted Contributor on ‎02-13-2022 07:04 AM
With the amount of lost/missing package posts that need handled in different ways based on the situation. Maybe it would be better to have a team in the USA with Thier own ext or phone number handle them. To start investigations with the shipper etc, rather then the call center.
Status: Tell Us More

Interesting Suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

0 Votes

Post purchase receipts

Status: Acknowledged
by on ‎01-27-2022 12:18 PM

It would be very helpful to all of your customers if you would post an archieve of purchase receipts on our respective online account site. Presently, I am told that you only do this for on-line purchases. How about including store purchase receipts also.

Status: Acknowledged

Thanks for reaching out on this. As long as you associate your My Best Buy account with the purchase you made in one of our stores, the receipt for that purchase should be listed in  your My Best Buy account on BestBuy.com.

0 Votes
Well...I'm here to tell my 2 cents on how gamers could get a graphics card without the interruption of scalpers and miners interference. This is more of an idea that I'm hoping BestBuy sees or a high ranking employee sees and tells someone higher to possibly implement my idea. I don't want credit or anything; I just want gamers (including myself, lol) to have a fairer chance at getting a graphics card at MSRP instead of those "scalper prices". Ok with that being clear, let's get into it.  Alright so my first idea on this thread is that BestBuy implements a pausing period and a 1 graphics card per graphics card drop rule. A pausing period stops all of your graphics card purchases on BestBuy's website until 1 or 2 (you can pick any amount of time, BestBuy) graphics card drop(s) ends. Let me give an example. On January 19, 2022 you purchase a graphics card from BestBuy. After your purchase, your pausing period begins. fast forward to the next month...a graphics card drop happens on Febuary 21, 2022. You can't purchase nor put a graphics card in your cart because your still in pausing period. Skip to the next day (Febuary 22, 2022) your pausing period ends because its the day after the graphics card drop. If the pausing period is more than 1 drop (say 2) it would end the day after the second drop. Pausing Period should also be linked to your IP Address to stop users from making another BestBuy Account to avoid pausing period. The 1 Graphics Card Per Drop idea kinda links to Pausing Period because it prevents you from getting a card from the same drop. What i mean is you create a order for a RTX 3080 then go and create another order for a RTX 3070. Pausing Period should also start as soon as you order the first graphics card to prevent this. OK...you may be thinking, "what happens if the graphics card order cancels because the user went over the limited graphics card supply quantity?" Well no problem. Pausing Period should end when the cancellation email goes to your email inbox, then an additional email should go out notifying you that your Pausing Period Has Ended explaining why it has ended. The "Pausing Period Has Ended" email should also go out when it has officially ended after 2 drops. Well that was my idea for today! Sorry if it sounded kinda empty. I've never been good at writing in school and out of school, lol. See ya Later  - yours truly, CJ
Status: Acknowledged

Thanks for the suggestions. I can assure you that we are consistently working on ways to better improve our business. Any other thoughts on this? Make sure to vote for an idea if you like it.

0 Votes

For the heck of it, I decided to search for COVID 19 test on the Best Buy website to see what would come up. Sure enough I saw what I was searching for, however at the bottom of the page, it says similar products outside of Best Buy. I'm not sure why Best Buy has third party ads to begin with and it would be nice to see a clean, distraction free experience without seeing third party advertising. It often leads to browser peformance issues in my opinion.

 

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Status: Acknowledged
0 Votes

Improve iPhone pricing signs in-store

Status: Acknowledged
by on ‎12-29-2021 09:55 PM

The iPhone price signs in-store are a point of constant confusion because they only show very specific payment methods, options and options for each model.

 

I would propose adding the one-time payment options to all models and adding a field for whether the phone is available unlocked (yes or no).

 

Additionally, when I was looking at printers, I noticed there's a banner at the bottom now that says if the item is in stock or not. This banner could be useful to add to the iPhone signs to callout that additional storage capacities and payment options (i.e. the 30 month device payments on Verizon) can be accessed by scanning the QR code.

 

As it stands now, it appears (based on the signs) that Best Buy may have only the lower-capacity storage offerings for all devices and/or may offer different payment options for Verizon customers than what may be had at the carrier so implementing these changes (and especially the unlocked) could help signficantly. 

 

I would also recommend changing the verbiage to be uniform across all models - "Upgrade" or "New Line" following each option on the price sign, so for instance (final product):

 

  • Monthly Installment - Upgrade
  • Monthly Installment - "New Line" (this is currently just Monthly Installment)
  • One Time Payment - Upgrade (this is currently flipped with New - keeping the upgrade/new pattern would help minimize confusion more). 
  • One Time Payment - "New Line"
  • Available Unlocked: Yes / No (whichever the correct response is). 

Banner at bottom: Additional storage and device payment options may be accessed by scanning the QR code. 

Status: Acknowledged

Thanks for this, and I can assure you we are consistently reviewing the signage in our stores in order to have it be the most useful information we can.

0 Votes

Revise iPad pricing signs in stores.

Status: Tell Us More
by on ‎12-29-2021 09:26 PM

When I was in the store looking at iPads, I noticed the prices were displayed in columns and it shows these fields:

 

  • Screen Size
  • Resolution
  • Processor
  • Storage Capacity
  • SKU
  • Price

When you look at the Mac pricing tags, it shows these fields:

 

  • Screen Size
  • Processor
  • Memory
  • Total Storage Size
  • SKU
  • Price

With the latest iPads adopting the same hardware as the Macs, I think the average consumer may see more value in the iPads shifting to the same specs as the Macs - i.e. swapping out screen resolution (which in many cases is irrelevant to most consumers since it's proportionate to the screen size) but knowing that the iPad Pros come with 8GB/16GB of RAM versus 3GB on a 9th Generation iPad or 4GB on an iPad Air would be more significant to disclose. Also, standardizing "Storage Capacity" across both signs or whichever verbiage you want to use. My personal experience has been inconsistent verbiage leads to confusion amongst customers. 

Status: Tell Us More

Would anyone else like to see these revisions? Make sure to vote for an idea if you like it.

0 Votes

I found an item cheaper at a competitor and the website makes the process seem painless. This is now day two and chat number three and I have yet to be able to purchase the item because the chat experience within the Best Buy app is not very well executed. The issue is that the customer service rep you're chatting with has to do everything on their end - i.e. apply rewards, etc. This last chat they didn't ask about rewards and I had forgotten to mention I had some certificates to use so when they sent the payment link over there was no way to apply these. When I tried to toggle back to the chat using the back button, it took me back to the Price Match FAQ site and the chat was completely lost. This also happened earlier where they sent me a link and I figured I'd be able to pull it up later and pay when I was not out and about but this was not the case. It seems the "easier" experience is just to go to the store and do everything there.

Status: Acknowledged

Thanks for the feedback on this channel of service.

0 Votes

Online Black Friday sale

Status: Acknowledged
by on ‎11-27-2021 04:28 PM

Please stop giving residents living on the East coast a 3 hour advantage for the best online deals over those living on the Pacific coast.

Status: Acknowledged

Dont use ontrac

Status: Acknowledged
by on ‎11-24-2021 10:48 AM

Best buy should stop using ontrac to ship items, they are terrible, i preordered a game a few years ago, and got it 6 days late from them, being years later i forgot that ontrac does the preorder deliveries, ordered a game that was released on the 19th, and still havent gotten it 5 days later, and their now saying it should come tonight late at night. i think im done preordering from best buy because of ontrac. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

0 Votes

Parasound Amplifier

Status: Tell Us More
by on ‎11-07-2021 01:47 PM

Can Best Buy stock Parasound A51 Amplifiers to go with Martin Logan electrostatic speakers since they provide 400w at 4ohms all channels driven?

Status: Tell Us More

@bobberuchi is most likely correct here, but I guess you never know. Would anyone else like to see us carry these amps? Make sure to vote for an idea if you like it.

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