By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
0 Votes

Bring back the weekly Ad on website

Status: Acknowledged
by on ‎10-07-2019 12:18 PM

Hi,

 

There are a couple of threads in the forums discussing the displeasure of Best Buy eliminating the weekly ad.  From what I can see every major competitor with brick and mortar operations has one.

 

Please check https://forums.bestbuy.com/t5/BestBuy-com/What-happened-to-weekly-ad/td-p/1307502 and I know there was another thread that I can't find.

 

But you trying to say it back Top Deals is very confusing.  Seems like two very different use cases.  I would love to see the study you did to show how this was costing you money....

 

Thanks for the consideration and hope to see it back soon!

 

 

Status: Acknowledged

We truly appreciate your thoughts on this. At this time, we will not be bringing this back.

0 Votes

Steelbook shipping

Status: Acknowledged
by on ‎10-06-2019 08:12 PM

Do not ship steelbook blurays/dvds on a plain envelope which doesnot have a bubble wrap layer inside... I have had personal experience and have seen the same with my friends, when steelbooks are shipped on UPS envelopes without bubble wrap layer. It creates dents in the steelbook case which caused the steelbook to be returned at store multiple times. Off late, my last 3 orders were delivered by USPS in a bubble wrap envelope and the items arrived without any dents...

Status: Acknowledged

We appreciate your thoughts on this.

0 Votes

Good day to you all! I was hoping if Best Buy could ship to Saipan, Northern Mariana Islands with zipcode 96950. It would mean a lot to us over here as we order our stuff from here and it is always a great experience getting what we wanted but apparently you can't ship here anymore. Saipan is a US territory as well and I don't see why it's not okay to ship here anymore. Please, if that's all we're asking for that would be greatly appreciated. Best Buy is one of the best place to get your electronic needs. Thank you and hope it changes Smiley Happy

Status: Acknowledged

Thanks for reaching out to us on this. We truly do appreciate you feedback.

0 Votes

Overhaul Purchase Pre-Order Process

Status: Acknowledged
by on ‎08-14-2019 08:18 AM

Team, let's talk. Much of this is going to focus on game pre-orders, but parts hold true for almost all pre-orders from the company. Over the years, I have been an avid Best Buy customer. I bought into the Gamer's Club Unlocked program (discontinued), have maintained Elite Plus status in the rewards program, and have tried to make every reasonable effort to make pre-orders and purchases for most items (not just games) at bestbuy.com or within physical stores.

 

That said, this process has become increasingly difficult and significantly less rewarding over time. Let's focus on games. If I want to pre-order a PC game, Best Buy is often one of the last retailers to list it (if it even lists the game at all; often times, console versions are listed but the PC game is never made avaialable for pre-order/purchase, forcing me to aquire it elsewhere). Take Cyberpunk 2077,  Best Buy was one of the last to list the PC version of the game. Additionally, there are a myriad of issues/hurdles the pre-order presents:

 

  • I am being sent a physical box with a code in it (there is no option for simply having the code emailed to me digitally). This has got to cost the company in stocking physical inventory, shipping costs, manhours etc. not to mention physical waste as many people will simply toss the empty case. All of these could be mitigated if you simply allowed for digital pre-orders.
  • There is no information on the item page for which service the digital code is for (i.e. Steam, GOG, Epic Games). That is a deciding factor for me. I don't particularly want 10+ different game launchers to juggle.
  • You do not accept Apple Pay for pre-orders. This is especially bad now that Apple is offering 2% cash back on their credit card when used via Apple Pay. Best Buy gets paid the same; it is the same card number; I get charged the same...I cannot think of any reason to disallow that other than to push me elsewhere to a site that will allow me to capitalize on this incentive. While one game might not be a big chunk of cash back, it adds up over time or when I pre-order higher dollar value items. More and more, this will push me to other retailers.

On top of all of that, I have very frequently had issues with receiving shipped items arrive damaged. This got so bad that I have refused to purchase collector's editions unless I have the bandwidth to walk into the store and do a physical pickup. If I don't have that bandwidth, I order elsewhere. What happens is, I'll end up getting something damaged, reach out to Best Buy for a replacement, and then get told there is no available stock to resolve the issue because the item is sold out and was produced in limited quantities. This is not a one time thing, but typically the norm.

 

To recap, with the death of Gamer's Club Unlocked, late or nonexistant product postings, postings with missing pertinent information, lack of Apple Pay support, inability to pre-order a simple digital code, and poor shipping standards (which I am forced to use due to lack of digital purchase options)...I have found myself shopping elsewhere with increased frequency. Overall, it seems the company is insisting on incurring significant unnecessary costs and is inentionally driving away customers who want to support the company. Frankly, the only thing that is currently keeping me coming back is the rewards program, though that is not providing enough value to make up for the headaches.

 

While a long read, I would love to see some of these ideas implemented. Unsure how much of this is beyond the immediate control of Best Buy, but I feel if these could be implemeted or at least worked towards, it would streamline the business, reduce cost, eliminate customer headaches and begin adding value for customers to continue picking Best Buy above the competition.

Status: Acknowledged

Thanks for reaching out to us on this. We truly appreciate your feedback.

0 Votes

From this page: https://www.bestbuy.com/site/help-topics/warranties-and-manufacturer-contact/pcmcat204400050042.c?id...

 

It says, "Manufacturer warranties apply to items purchased on Best Buy dot com"

 

What it does not say is that if a customer can return an item to the store and claim a replacement under the manufacturers warranty or if it just applies in the event of a defective item and so forth

 

The wording needs to be improved to clarify what it means as it can cause those to believe they can return an Item outside the return and exchange policy for a replacement under the manufacturers warranty.

Status: Acknowledged

Options under a manufacturer's warranty vary greatly from one warranty to the next, and if you want to know how a manufacturer warranty you would need to contact that manufacturer.

0 Votes

Hi,

 

Can you please consider a third location in the Boise [Idaho] in West Boise [Idaho]/Meridian [Idaho]? Thank you!

 

Kelley [Way]

Status: Acknowledged

I can promise you we are always evaluating opportunities. Thanks for the suggestion.

0 Votes

impressions vanity mirror

Status: Tell Us More
by on ‎07-11-2019 06:52 AM

i reeeeaaaallly love these mirrors and i think you guys would sell a lot of them if you did! please stock these mirrors so i can buy one right now lol.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see us carry Vanity Mirrors? Make sure to vote for an idea if you like it.

0 Votes

I'm not sure if every product is like this but specifically on iPhones, I noticed it's so trivial to get pricing on AppleCare for devices.  If you click learn more you get led into a page trying to pitch all the benefits.  If you click on a phone then you have to pick a carrier, etc. etc.  Why isn't pricing displayed transparently on the product page when you click on an iPhone? This is an integral part of trying to determine the trust cost of ownership of the device and making it so trivial to get the information may be opting people into just passing on it.  

 

Here's what I'm talking about:

 

https://ibb.co/Yjy2rsx

Status: Acknowledged

Thanks for the suggestion. We truly appreciate you reaching out to us on this.

0 Votes

edit post in community forum

Status: Acknowledged
by on ‎07-08-2019 04:40 AM

Dear sir madam, 

a simple feature to edit post is not implemented. This is very strange

Status: Acknowledged

Hey, we do not allow a user to edit their posts in our forum.

0 Votes
I am a best buy elite plus member. I spend several thousand dollars a year a best buy. One of the main reasons I do that is the rewards program. I enjoy being able to use rewards to buy Microsoft gift cards to buy Xbox games. I have not bought a physical copy of a game in 5 years, but I still go to Best buy for my Xbox cards. Relatives know that I enjoy best buy gift cards for holidays. If you cannot allow us to buy gaming gift cards with our rewards, then you have lost my business. I will gladly cancel my best buy credit card and take my business elsewhere if you are going to take away the biggest benefit of shopping there.
Status: Acknowledged

At this time we will not be making this an option.

0 Votes

The other day, when I was searching for tablets to see what I can find for cheap, I noticed an influx of listings for Apple iPads and other carrier devices included in the search. I dont want these listings to clutter my actual search so I'd like these turned off. If I wanted an Ipad at a monthly price, I'd go into the store.

 

But please not part of my search.

Status: Acknowledged
0 Votes

Expanded Recycling Section in Stores

Status: Acknowledged
by on ‎06-20-2019 02:02 PM

Best Buy should invest a section of the store to helping recycle or donate old technologies and educating the community on ways to potentially recycle outdated technologies. As climate change becomes more daunting in our near future, I think Best Buy should take action and spearhead recycling efforts within communities. Doing so would increase their brand reputation and possiblty increase their in-store traffic significantly. For example, if someone wants a new tv but still has a tv in their room that they don't know how to get rid of, they can come to Best Buy to recycle it (for a possible discount) and buy a new one in one trip. While it may not be lucrative for Best Buy, this idea can help to establish a stronger community around the Best Buy brand.

Status: Acknowledged

Thanks for the suggestions. We truly appreciate it!

0 Votes

Best Buy locations have a lot of floor space and technological assets that could be put to use after hours to hold gaming tournaments and events. Best Buy usually has a launch event for major games and will sometimes stay open late to accomodate a midnight or evening release of a new game or system. Ever since my favorite gaming lounge closed, I have been searching for casual locations to meet and play against other gamers in my favorite games like Super Smash Bros and Mario Kart. Smaller gaming retailers just don't have enough space in their locations to stage tournaments that don't feel cramped. I think the Best Buy community in major markets could rally support and gather participants for tournaments for their favorite games, and this would also bring more gamers in to Best Buy, some of which are likely to purchase games and accessories that they find in the store while they are there.

Status: Tell Us More

I can't imagine many of our stores would have the floor space for this. With that said, I would like to hear if anyone else would like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

I have purchased all of my and family's TV's for the last 14 years at Best Buy stores (includings gifts and ones for kids going off to college) and now I'm ready to retire just one of them, as all of you know they want to charge a $25 fee to recycle it. It is a 40" LCD HDTV. I had asked my local store in Overland Park, Kansas, since I had purchased the TV from that store if they would waive the $25 fee, which he blatantly said no.  I even had the receipt in hand, because I wanted to show that I had purchased it at that store, because I knew of the $25 fee and thought they might waive it since I had purchased it there.   Well for the cost of $25, I will be taking all my future TV and other electronic purchases elsewhere.  

 

Patrick

Status: Acknowledged

I hear where you are coming from on this, but at this time we do charge this fee to recycle a TV regardless of where the TV was purchased.

0 Votes

New Store at/near Sevierville,TN

Status: Acknowledged
by on ‎05-29-2019 01:00 PM

Hey, I live in Sevierville, TN where there aren’t any technology stores except a small Staples Store. The nearest BestBuy is a 50 minute drive which is very tiring. It would be amazing if you guys builded a store here. And I’m very positive that you’d have a lot of customers inculding many tourists from around the U.S. that visits here. 

 

 

Status: Acknowledged

I can assure you we are always looking for new opportunities, and we thank you for reaching out on this.

0 Votes

A more transparent Geek Squad

Status: Acknowledged
by on ‎05-28-2019 10:05 AM
I propose Geek Squad Services performed in the back of house of dungeon as I’ve heard it called - be made more visible to customers both frequenting the Geek Squad counter and browsing nearby in the store. The idea works in the same sense that “Open Kitchens” do for the restaurant industry. Customers feel more comfortable consuming what they understand and can see during creation or preparation.
Putting something like windows or using monitors to display the hard work and skill geek squad agents are practicing would not only give customers a piece of mind, but also insight regarding the repair and open box certification process.
I fully believe that a new open service center and style would boost both customer sales and retention. Possibly even drawing curious customers in who have little to no knowledge of Geek Squad and it’s services, work ethics, etc.
I’m curious to hear if anyone else could see this working in Geek Squads favor.
I appreciate the feed back!
Status: Acknowledged

I hear where you are coming from on this. At this time we will not be moving forward on this idea.

0 Votes

Idea: Offer classes for an additional price with purchase of product to teach customers how to use their purchase

 

Best Buy should offer lessons with their products. For an example, they sell drones but the majority of people who buy drones do not know how to properly fly them, leading to crashing and damages. Other examples include, offering software training courses, and beginner camera lessons. Buying expensive products is useless and does not provide value to the customer if they do not know how to use it to its fullest potential.This service will be successful because it mitigates the learning hurdle many users face when buying a new piece of equipment, technology, or program. 

 

This product refers back to being customer focused on the “Formula for Success” article we read in an earlier class. By offering this service it solves a major customer problem of learning how to use a product and meets an unarticulated need. Additionally this service aligns with one of Best Buy’s core values of “unleashing the power of our people” by enabling those who buy their products to understand all that their products are capable of doing.

Status: Tell Us More

I believe we might have done this in the past for cameras. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Product Suggestion

Status: Tell Us More
by on ‎05-23-2019 12:57 PM
Best Buy has a small assortment of computer monitors for sale at any local retail store and online. Some at the retail store come with a PC and some are sold separately, but hardly any (quality) monitors you carry in-store have height-adjustable stands included.

Let me use this as an example - the LG 27UL600.
This monitor is fantastic but the only thing holding me (and many others) back from purchasing it is that it cannot be height-adjusted. Best Buy has previously stocked the LG 27UD69P which included a height-adjustable stand and was a great product, but has since been discontinued.

There is a version of this monitor that Best Buy could stock; the LG27UL650-W has the same panel as the UL600, but comes with a much better stand, for a negligible price increase. The 27UL650 isn't even for sale online, though you have LG's $1000 UltraFine 32" 4K monitor for sale online. And I understand that having two ~$400 almost identical monitors for sale in any retail location isn't practical. But even if the LG 27UL650-W was never in-stock locally (which it should be instead of the UL600), it should at least be available to purchase in the Best Buy Online Store.

So I am suggesting that Best Buy stocks the LG27UL650-W monitor instead of the 27UL600-W locally and online. And if that cannot be done, at least give long-time loyal repeat customers such as myself the option to purchase the 27UL650-W in the online store so we don't have to go elsewhere to purchase what we need. Thanks.
Status: Tell Us More

Would anyone else like to see us carry this monitor? Make sure to vote for an idea if you like it.

Simple Product Comparison

Status: Tell Us More
by on ‎05-21-2019 08:44 AM

For this idea, I am envisioning some type of digital display in each section (computers, speakers, cell phones, etc.) that would allow the customer to easily compare two or more products based on features. The display would show a list of products and after selecting the ones to be compared, it would show a gridded list of features and reviews side by side so the consumer could make more informed decisions. This would also allow Best Buy to highlight certain products in each section by having a digital, customizable display. For instance, if there was a sale on a certain computer, Best Buy could have that computer pre-loaded on the display along with any of the physical marks of the sale in the respective aisle. This technology could be enhanced by having customers request help from Best Buy employees in certain aisles directly, rather than having to seek out an employee that may be on the other side of the store. This added concept is similar to how an airplane passenger can request help from the flight attendant to their specific seat. I think this would greatly increase the benefits customers receive in-store and would create a greater passion for shopping in stores, rather than shopping online. 

Status: Tell Us More

I really like this idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Beta Testing Area

Status: Tell Us More
by on ‎05-14-2019 12:24 PM

I am a consistent BestBuy customer and have went to many retail locations to buy everything from headphones to new TVs. I love the fact that BestBuy is always stocked with the latest and greatest technologies however I think it would be a huge value add for them to add emphasis on upcoming innovations as well. 

 

If BestBuy allocates a small portion of space in its retail locations to displaying extremely innovative technologies that are yet to be released or have literally just been brought to market I think it would draw more attention to the stores and lead to more in-person traffic. This area could be dedicated to things like beta testing upcoming technology, displaying the designs for new innovations, and more. This would get people talking and make BestBuy a destination as well as get customers to come back and hopefully purchase the item at a later time when it's released. An example of this would be having a beta testing area for Google's new cloud based gaming innovation called Stadia. Many people want to try it but simply do not have access and I know for a fact that I would drive to a local BestBuy in order to get the experience of trying Stadia and seeing how it performs. This could lead me to purchasing something else in the store too that I didn't even intend on getting when I walked in.

Status: Tell Us More

Would anyone else like to see this in our stores? Make sure to vote for an idea if you like it.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Due to overwhelming incoming volume, our current response time is 12-13 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289.
Labels