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0 Votes

Best Buy Return Policy

Status: Acknowledged
by charlessooter on ‎04-25-2019 05:50 PM - last edited on ‎04-26-2019 08:40 AM by Social Media Specialist Social Media Specialist

Based on a recent personal experience, I hereby submit the following suggestion.

 

I bought an indoor antenna for about $50.  After adjusting the location of the indoor antenna, and continually losing signal and channels, I returned to my original exterior antenna and got a better result.  When I attempted to return the product, I was told that I had exceeded the 2-week return policy.  Even though the product was new and still sold on the shelf in the store, the manager informed me that the computer wouldn't accept any return beyond the return policy date.  I replied that store credit would be acceptable since I am a frequent customer, but no deal., the store's policy was the policy.

 

My suggestion regarding the return policy deadlines is as follows:

When a product is beyond the return policy date, charge a restocking fee and refund the difference in store credit.  If the product is returned in new condition and if the product is still sold on the shelves, then the store can still resell it.   The restocking fee (of up to 20%) acts as a disincentive to return the merchandise unless the customer is truly dissatisfied with it and has no further use for it.  It avoids the customer being stuck with an expensive product that they can't get rid of.  The store credit will ensure the customer comes back to shop again.  A more generous return policy will reduce a customer's reticence of purchasing a product of uncertain utility and also generate a more satisfied customer base if they customers can return a product that failed to live up to expectations.  

 

 Charles {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. It is my understanding that at this time we will not be changing our Return or Exchange Promise.

Saved List Sales - Email/Notification

Status: Tell Us More
by shorgan80 on ‎04-10-2019 01:43 PM

I have a request regarding Saved Lists through the app. Please add the ability for me to receive an email/notification when added items go on sale. I find I purchase more when the services I use have this feature, and I would love to continue buying the majority of my games/movies/electronics through BB. Thanks Smiley Happy

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

I would like to see updated filters for devices, specifically tablets, that can connect to a wireless service or wi-fi only.

 

The first filter I would like see is for devices that can either connect via cellular contract or simply by wi-fi alone.

 

Example, I am thinking to buy new iPad. I do not want or need an iPad with a data plan.  I would like to see a filter for contract and non contract devices. Carrier Free so to speak.

 

Right now the only option is Carrier and it lists four different carriers. 

 

Second filter.  Screen size.  right now the current screen size filter is for Tablets that are less than 22.9 inches.  Well I would hope all tablets are smaller than that. 

 

Currently Best Buy offers 244 iPads. Or 101 new iPads.  

 

There is a filter for Data Plan optional but that might not be clear enough. 

Status: Acknowledged

Thanks for the suggestions. I guess I'm not clear as to what you are suggesting as I see we have the choice to pick WIFI only iPad models.

Coherence on Apple / Mac fact tags.

Status: Acknowledged
by gadgeteer on ‎03-30-2019 01:46 PM

I noticed that the tags in the Apple area are kind of all over the place when it comes to specs and pricing.  Some tags list the pricing in order of highest to lowest price and others lowest to highest.  Some point out the processor as being Core i5 and others say Core i5 speed which causes a lot of confusion.  They also negate the speeds of the processors that are advertised on a lot of PCs and on iMacs negate to mention the Fusion Drive instead stating just capacity and hard drive. 

 

I feel the best avenue to fix this is to frame it in the mind of a customer -- so for processors 2.4 GHz Intel Core i5, for example.  For memory (because sometimes the speed of the RAM is a difference) 8GB 2133 MHz,  For hard drive SSD, HDD or Fusion. And it would be nice to see the graphic cards on there as well.  

Status: Acknowledged

Thanks for the suggestions.

0 Votes

Entry level financing options.

Status: Acknowledged
by HilBReed on ‎03-27-2019 02:31 PM

Hello there. I would like to make a suggestion which, I feel will make it easier to purchase more expensive items from Best Buy, such as computers and other appliances. I understand that Best Buy offers the Best Buy credit card, however, I feel that additional solutions are needed for those who, like myself, have only just begun to build credit, and cannot get approved for any credit cards save for student specific cards or secured cards. Please consider adding either a year-round layaway program, or some other way for customers to make payments over time with credit or debit cards that they already possess. This doesn’t have to be for all items, but maybe for items that cost $700 or more.

Thank you for listening.

Status: Acknowledged

Thanks for the suggestion. Best Buy is not a banking institution, and because of this we do not issue credit to our customers. Our Best Buy branded credit cards are issued by Citibank, and I would suggest reaching out to them on this.

0 Votes

A solution to 2D/3D coexistence

Status: Acknowledged
by tripletopper on ‎03-25-2019 09:12 PM

Please forward this to Insignia, Dynex, Rocketfish, or some other appropriate Best Buy Brand

Up until 2012 3D was being added to enough TVs where there was a bunch of reasonable choices. Then the 2013 Super Bowl 3D was cancelled, and 3D TVs were declining.

I think the market was misread.

3D TVs were moved to bigger, more expensive, and 4K TVs, and caused a twin problem.   Most people who wanted 3D didn’t want to be limited to the biggest, most expensive screen as their only option.  Likewise most big spenders on 4K TVs tended to be more 3D haters and went one step down, sometimes even paying more, just to avoid 3D. it gave the expensive 3D TV a simultaneous 3D Stink to 4K buyers and a big bucks stink that turned off 3D buyers.

What was the number one 3D TV model of all time?  Without looking at the numbers, I would say the Playstation 3D Display for many reasons.   First it was the cheapest 3D TV ever.  Starting at $500 and eventually went down to $180 while simultaneously selling out everywhere.  Second it was a 24 inch TV which appealed to gamers because it was 1080p for more detail, and considered the perfect size for gaming:  Big enough to focus on a specific detail, yet small enough to get the whole picture when you want to scan.  It also came in handy if you wanted to have a 3D, but your currently TV is perfectly fine, and you were not in the market for a new main TV, but wanted a separate 3D TV, just to get 3D.

My dad bought a Sony TV in 2009, before 3D was available in Sony.   It’s ten years later, and when it breaks down, there’s no opportunity to upgrade to a 3D TV.   Dad missed out because no reason to throw out a perfectly good TV just to add 3D.

For people like my dad, and plus the fact that 3D viewers can’t agree on one model of TV, plus making a single model is making that model really unpopular among 3D haters, if there was a way you can turn any 2D TV into a 3D would be the perfect solution.  Pick any 2D TV you want, any brand, 15 inches to 10 inchesl, 720p to 2160p, 24 bit color to 36 bit color, 60 Hz for 480 Hz, highly processed pictures for movies, or sub 1 ms ping time for games, any physical display technology, budget to luxury, and add 3D with an External 3D adapter.   The model of selling a 3D adapter would be similar to adding a Surround Sound system to any TV you have.  You can buy giant speakers, or you can buy surround sound encoded headphones, or you can settle for the default speakers.

Is there a way you can add 3D to an existing 2D TV?  Well there is, and the technology is no longer patented.  The Sega Master System SegaScope 3D take a Sega Master System and let you play 3D games.   And the funny thing is that every TV available at the time cable turned any TV into a 3D TV, any brand, any size, RF, Composite or RGB connection, albeit for those limited Sega games.  They just use either a 240p x 30fps x 2 eye or a 480i x 15 fps x 2 eye. They alternate frames and sync the classes with the video.  With ping time of under 1 mcs, the glasses don’t need a sync signal.  If the Sega Scope 3D TV technology can be used, then any TV can be a shutter-based 3D.  And I believe shutter 3D is superior to Polar 3D.  There are more instances of 3D sickness and confusion with polar 3D vs shutter 3D.

It’s a lot cheaper, easier, and less laborious to add Sutter 3D to a non-shutter TV vs adding polar 3D to a non poplar 3D TV. Just because it’s done in a theater doesn’t mean it’s the best way to do it at home.   Just like surround sound encoded headphone is a more effective if you’re a single viewer compared to communal surround sound , especially if your room is very asymmetric and otherwise acoustically bad, shutter 3D is a cheaper solutiion for everything except Super Bowl parties.  The way it’s done in a theater is different because it’s a professionally designed building and serve hundreds or more at a time.   Shutter Glasses and Headphones are very expensive when you go beyond a certain number , and grody to share.  Communal speakers and disposable glasses are cheap and sanitary for many.  But shutter 3D and headphone are perfect for 4 people or less.

That is step 1.  Make any TV be easily turned into a 3D TV.  If it can be kept to $200 or less, it’s a lot cheaper than buying 3D pre added.  Plus it opens the entire TV inventory for both 3D lovers AND 3D haters.  If you want 3D TV, either buy any TV or use an existing one, just buy a 3D processor.  if you don’t want 3D, just don't buy the 3D adapter.

Another suggestion.  For Blu Rays and 4K discs, they can have combination 2D/3D discs. Just read one of the 2 eyes.  And because the 3D technology uses alternate frames and is not dependent on resolution, this includes 4K2D / 4K3D combo discs.  The average person is not going to notice that 2D is just one of the 2 eyes.  A few people notice the left-eye version looks weird because they saw it in 2D-optimized version and they complain.

Then I noticed, certain people are left eyed and others are right eyed.  If you fire a gun, you know the importance of knowing and using your dominant eye.  Therefore the 2D version can be selected as "left eye only" or "right eye only" Therefore the 2D standard should allow a director-defined left or right eye as the canonical 2D version to be played on a 2D TV and Blu Ray.  I just don’t know whether the way to get the best picture to let it be director-defined-dependent, or individual-user-defined-dependent.

Finally, the reason why the Super Bowl was rejected was because the format they shown was technically ATSC compatible, but it wasn’t practically 2D compatible.   If you saw a 3D broadcast and didn’t know it about this way side-by-side-half 3D works, you’d swear there was something broken with either the TV or the Broadcast signal.   And if you did, and you didn’t have a 3D TV, then the show lost themselves a customer, and with 70% of the households not having the ability to watch a 3D broadcast, even at 3D’s peak, it’s a loser to do 3D, or a bandwidth waster to have a separate 2D and 3D Broadcast.

Using the alternate frame strategy, just like Dolby 5.1 is encoded into the signal but is 2.0 compatible, and Closed captions are there if you need it, and unnoticeable if you don’t, a truly 2D-compatible 3D would be a "there if you have it, over your head if it isn’t", just like Color TV was in the 60s, and Stereo was in the 80s.  Also you avoid the problems of the original UHF color of black and white incompatibility, 2D compatible 3D TV would be a boon to 3D TV.

The secret to having 3D TV on 60 HZ standard HDTVs is 3D broadcasts would use a 720p/1080i/1080p x 30 Hz x 2 eye mode in an ATSC 2 tuner, but it would read as a 30 Hz x 1 eye signal on TVs without 3D.   If they want 2D to be 60 Hz in 2D, then ATSC 2.1 can have 60 Hz x 2 eye, or 120 Hz broadcasts, that read as 60 Hz x1 eye broadcasts on backward compatible TVS.  if there is a mode which can "lock out" the alternate frames either with a 2D TV or with a 3D TV selected in 2D Mode, then you make more 3D TV without ruining 2D TV.

I believe, based on the introduction animation, that Teenage Mutant Ninja Turtles 2012 was intended to be a 3D Broadcast, but Nickelodeon cancelled the 3D aspect because 70% of the kids would be rejected right at the front door, and that’s not a good business model.   But if it were a 2D-compatible 3D broadcast, then it probably would have been welcomed as the first regular series shown as a fully 3D show, yet would still be as popular as it was as a 2D Show, not shutting out customers.   3D customers may have watched it MORE religiously, just because it was 3D, and maybe even attract 3D viewer who normally wouldn’t watch it.

There’s one issue we have to fix: differing ping times.  I think the solution is already in place for another technology.  I assume an HDMI ARC send back a "display ticker signal" which indicates when the frames are begin displayed to synch up the audio on an external audio device like a Surround sound system or surround headphones.   If that’s the case, then a 3D processor can use that signal also.  Signaling when to switch between left and right eye.  So the 3D processor will work just as well with a 1 ms ping time as a 100 ms ping time.

There’s only one issue, pre-ARC TVs. My solution is an optical solution were the TV flashes Black and White for left and right to indicate a sync signal that a single pixel light-gun-like device with sub-microsecond ping can read "when" the signal is black and white and sync the signal until it becomes interrupted by a channel change, or a content change within the same signal.  And it only flashes Black and white on 3D content.  On 2D content it’s pure black. so there’s nothing to sync.

If these 3 soultions are followed by the industry, then  3D will be as common and as much of a non-issue as Dolby and DTS sound.   There will be no segregated 3D version which is limited to a first run and that's all.  You only need one 2D//3D combo disc, instead of separate 2D and 3D copies, and would be a good 2D copy.  4K3D would be possible with this setup, without having to make a separate 4K3D verison.  TV can be made 3D wihtout alienating the populatoin that doesn't like 3D.  And sometimes, its a devoted watching, other times it's background noise. No TVs will not be rejected because it is or isn't 3D.  And most importantly, the 3D purchase is independent of the TV purchase.  It would be stupid to sell an attached suround sound package to a big TV.  If one likes picture but not the sound, or vice versa, you lost a sale or force a compromise.  Same thing with 3D.   Your sales crew doesn't mention 3D unless they ask what 3D TVs you have, and you can say "Pick any 2D TV you want, and make it a 3D TV with this..."  That way everyone gets the combination of feautres they want.

 

I belive if these changes were in place, then people who don't want 3D will say it's exactly like suround sound.  It's there, I just don't notice it.  But if you want it you notice it.

Status: Acknowledged

Thanks for your thoughts on this.

 

To my knowledge BestBuy is the only seller of these "universal" iPhones that should work on any carrier, but then lock themselves to that carrier upon first activation. These phones are misunderstood by most people to be unlocked phones, but they are not truly unlocked. They are sold at the same price that Apple sells truly unlocked devices. I am an owner of such a phone that is now effectively a brick beause TMobile says they can't unlock it, but no other SIM will work in it and I have no coverage from TMO where I now live. Sales Associates should know this, but obviously some of them don't, or don't bother to relay this information to customers.  Due to their high cost, iPhone are not stored on open shelves but are taken to the register when requested by a buyer.  The first time you touch the device is after you've bought it, so even if its packaging stated these limitations it wouldn't matter.

 

I propose that BB implement a fact sheet stating the details of these phones and requiring a consumer to sign it prior to actually buying the phone.

 

Status: Acknowledged

Thanks for the suggestion.

0 Votes

I think Best Buy should create some sort of signage that compares the different digital voice recorders.  There’s so many models and even when you go to the Sony site, for example, it doesn’t do a good job of highlighting the differences, instead going into feature overflow for each product individually. You don’t realize how complicated the shopping process is for these until you need one and you quickly realize the product boxes all highlight the same features — i.e. 4GB storage, directly connects to a PC/Mac, XYZ battery life with a couples hours variance — for $20/increases per each model the only difference that sticks out is minimal jumps in battery and because these aren’t as popular as say laptops, the Best Buy employees look like a deer in headlights when you ask about them and they quickly pull out their phones and quickly start Googling and you just think to yourself — there has to be an easier way. Just my two cents.

Status: Acknowledged

We appreciate the feeback.

0 Votes

Hello,

 

On February 5th (with no advanced contact) The reward Zone program was changed to no longer allow cashing in of Reward Zone Certificates for Gift Cards.  Was there a reason for the change? I am not sure how this would benefit loyal Best Buy customers.  Please change this policy back to continu to enhance your support of loyol customers.

 

Thank You

Status: Acknowledged

Thanks for the feedback.

Start selling PC Games...Again

Status: Tell Us More
by Emerging Expert on ‎03-11-2019 12:24 PM

I have purchased dozens of PC versions of games from Best Buy. However, since it was announced that Gamers Club is going away it seems only 1 in 10 or so new game releases are being carried by Best Buy. 

 

Of the PC Games I am interested in that BB carries still buy from them.  But I am finding more more I have to buy direct from the Game Client or publisher. 

Status: Tell Us More

Does anyone else feel like we should be selling more PC games? Make sure to vote for an idea if you like it.

0 Votes

Online Pick Up Stickers

Status: Tell Us More
by EpikBuny on ‎02-27-2019 12:37 PM
I like to do online in store pick ups. But i don't like the stickers being placed on the products i buy, for example i bought some turtle beach headphones. They stuck the whole sticker on the box. You can't just easily peel it off, it will just rip. I like to keep my boxes.
Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us use a different system to keep track of BestBuy.com orders being picked up in our stores? Make sure to vote for an idea if you like it.

0 Votes

Distribution of download codes

Status: Tell Us More
by Emerging Expert on ‎02-26-2019 08:47 AM

Many game developers are transitioning to Digital Download.  Many games also have bonus content that is down load also.

 

Typically you either get emailed the product code or you go into the store and pick up an empty box that has the product code inside the box.

 

What I would like to suggest is to make better use of customers Digital Library on a customers account. 

 

In addition to or instead of an email send the codes direct to the digital library. 

 

This could also help alleviate some issues with people entering an incorrect email address or having the email get filtered by SPAM filters.

 

Granted this may involve and account required all game shoppers.

 

But there also seem to be a number of issues with people buying something as GUEST and making mistakes. 

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes
I would like to propose the idea of the addition of a "Notify me when back in stock" button, for sold out items on the Best Buy website. For example, most new apple products and laptops that release usually sell out pretty quick and it would be good for consumers who still want the product to receive an email notification from Best buy.com when the item is available for purchase again. Also, a "Notify me when item launches" button would be great too. It would allow customers who want to spend their money at Best Buy to know when a new upcoming product is available for purchase. It wouldn't cost much to add 2 new buttons on the Best Buy website in return for more sales.
Status: Tell Us More

I believe we have had a number of suggestions along these lines over the years. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Hi BB, 

 

Putting my idea over here.  I love using BB Same Day delivery service whenever available as I get secure and fast delivery of my purchase from always friendly delivery personnel!

 

However, the thing I like to purchase regularly is Steam gift cards, which to my surprise does not have that option... only pick up in store of usual delivery the next day.  Is there any specific reason why these are not offered for this service, or GCs in general?  Whatever the case, would love for this to be an option and submit this as my idea for consideration.

 

Thank you for your time and reading Smiley Happy

 

JD

Status: Tell Us More

There most likely is a reason why this isn't an option, but we would like to hear if any other customer's would like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

Change the name of the warranty

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:41 PM

I bought a 2year warranty to go with a product I purchased. 42 days later, the item broke and I brought the receipt and item back to the store. The controller was purchased individually and not with a console. 
I was advised that the 2 year warranty I purchased was to be cancelled upon exchange of the product and that I would need to buy another 2 year warranty for the exchanged item. This is not how warranties work and is very misleading. You should call it a 2 year ONE TIME replacement program. Remove the name warranty from it.

 

I mean, can you imagine buying an extra 2 year extended warranty for your car and when it breaks, they fix it and then cancel your warranty and tell you buy another one? This is what happened but with the controller. You must remove the name warranty if you are not going to honor the warranty properly. 

Status: Acknowledged
0 Votes

Allow escalated Issued to be Emailed

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:36 PM

I have an escalated issue for a product warranty, was unable to resolve with the rep on the phone and she gave me an email address that no longer works because you don't accept emails. What business shuts off communication from their customers?! 

Status: Acknowledged

It is correct that we do not have an email address where a customer can submit a customer service request. We do have a number of other ways to receive service, and that includes posting here to our forum.

0 Votes

Computer Cases

Status: Acknowledged
by JoshuaBabicz on ‎02-15-2019 10:43 PM

I noticed that my local Best Buy sells a lot of computer parts, but i never see any cases for sale. people are always looking to build a pc and i believe that Best Buy should sell cases and expand on the motherboards and processors as well.

Status: Acknowledged

We do have a number of computer cases for sale on BestBuy.com. Thanks for the input.

Modify monitor Fact Tags

Status: Acknowledged
by gadgeteer on ‎02-10-2019 01:02 AM

On the Monitor fact tags, I would love to what each monitor comes with in the box (for cables) added, whether the monitors have built-in speakers and whether the monitor is VESA-mount compatible or not is has been a huge concern lately too -- especially for customers looking for a multi-display setup, which are becoming increasingly popular.  This is another pain point as you often have to locate the box (and hope its not in the top overstock area) and then sometimes it doesn't list the box contents either so you have to resort to Googling. 

Status: Acknowledged

It's likely there is just not enough room on the tags to do this, but all specifications should be listed on the product page for the monitor on BestBuy.com.

Kiosk Locator and inventory

Status: Tell Us More
by Emerging Expert on ‎02-06-2019 07:53 AM

Best Buy has Express Kiosks at a number of airports.  3 in my local airport.

 

What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks. 

 

Showing their locations and what individual machines carry.  Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.

 

Now it would also be great if it could be included in the app.

 

Example. I was traveling to a different city for a business conference. I needed a jump drive.  I picked on up at the Best Buy Kiosk in Minneapolis Airport.  

 

What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport. 

 

Status: Tell Us More

Interesting Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

2FA

Status: Acknowledged
by mikena on ‎01-26-2019 09:28 AM

Any idea as to when Best Buy will implement two factor authentication?  

Status: Acknowledged

We would not be able to comment on this.

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