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0 Votes

I'm not sure if every product is like this but specifically on iPhones, I noticed it's so trivial to get pricing on AppleCare for devices.  If you click learn more you get led into a page trying to pitch all the benefits.  If you click on a phone then you have to pick a carrier, etc. etc.  Why isn't pricing displayed transparently on the product page when you click on an iPhone? This is an integral part of trying to determine the trust cost of ownership of the device and making it so trivial to get the information may be opting people into just passing on it.  

 

Here's what I'm talking about:

 

https://ibb.co/Yjy2rsx

Status: Acknowledged

Thanks for the suggestion. We truly appreciate you reaching out to us on this.

0 Votes

edit post in community forum

Status: Acknowledged
by ndl318 on ‎07-08-2019 04:40 AM

Dear sir madam, 

a simple feature to edit post is not implemented. This is very strange

Status: Acknowledged

Hey, we do not allow a user to edit their posts in our forum.

0 Votes
I am a best buy elite plus member. I spend several thousand dollars a year a best buy. One of the main reasons I do that is the rewards program. I enjoy being able to use rewards to buy Microsoft gift cards to buy Xbox games. I have not bought a physical copy of a game in 5 years, but I still go to Best buy for my Xbox cards. Relatives know that I enjoy best buy gift cards for holidays. If you cannot allow us to buy gaming gift cards with our rewards, then you have lost my business. I will gladly cancel my best buy credit card and take my business elsewhere if you are going to take away the biggest benefit of shopping there.
Status: Acknowledged

At this time we will not be making this an option.

0 Votes

The other day, when I was searching for tablets to see what I can find for cheap, I noticed an influx of listings for Apple iPads and other carrier devices included in the search. I dont want these listings to clutter my actual search so I'd like these turned off. If I wanted an Ipad at a monthly price, I'd go into the store.

 

But please not part of my search.

Status: Acknowledged
0 Votes

Expanded Recycling Section in Stores

Status: Acknowledged
by jimmichanga on ‎06-20-2019 02:02 PM

Best Buy should invest a section of the store to helping recycle or donate old technologies and educating the community on ways to potentially recycle outdated technologies. As climate change becomes more daunting in our near future, I think Best Buy should take action and spearhead recycling efforts within communities. Doing so would increase their brand reputation and possiblty increase their in-store traffic significantly. For example, if someone wants a new tv but still has a tv in their room that they don't know how to get rid of, they can come to Best Buy to recycle it (for a possible discount) and buy a new one in one trip. While it may not be lucrative for Best Buy, this idea can help to establish a stronger community around the Best Buy brand.

Status: Acknowledged

Thanks for the suggestions. We truly appreciate it!

0 Votes

Best Buy locations have a lot of floor space and technological assets that could be put to use after hours to hold gaming tournaments and events. Best Buy usually has a launch event for major games and will sometimes stay open late to accomodate a midnight or evening release of a new game or system. Ever since my favorite gaming lounge closed, I have been searching for casual locations to meet and play against other gamers in my favorite games like Super Smash Bros and Mario Kart. Smaller gaming retailers just don't have enough space in their locations to stage tournaments that don't feel cramped. I think the Best Buy community in major markets could rally support and gather participants for tournaments for their favorite games, and this would also bring more gamers in to Best Buy, some of which are likely to purchase games and accessories that they find in the store while they are there.

Status: Tell Us More

I can't imagine many of our stores would have the floor space for this. With that said, I would like to hear if anyone else would like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

I have purchased all of my and family's TV's for the last 14 years at Best Buy stores (includings gifts and ones for kids going off to college) and now I'm ready to retire just one of them, as all of you know they want to charge a $25 fee to recycle it. It is a 40" LCD HDTV. I had asked my local store in Overland Park, Kansas, since I had purchased the TV from that store if they would waive the $25 fee, which he blatantly said no.  I even had the receipt in hand, because I wanted to show that I had purchased it at that store, because I knew of the $25 fee and thought they might waive it since I had purchased it there.   Well for the cost of $25, I will be taking all my future TV and other electronic purchases elsewhere.  

 

Patrick

Status: Acknowledged

I hear where you are coming from on this, but at this time we do charge this fee to recycle a TV regardless of where the TV was purchased.

0 Votes

New Store at/near Sevierville,TN

Status: Acknowledged
by Bek7787 on ‎05-29-2019 01:00 PM

Hey, I live in Sevierville, TN where there aren’t any technology stores except a small Staples Store. The nearest BestBuy is a 50 minute drive which is very tiring. It would be amazing if you guys builded a store here. And I’m very positive that you’d have a lot of customers inculding many tourists from around the U.S. that visits here. 

 

 

Status: Acknowledged

I can assure you we are always looking for new opportunities, and we thank you for reaching out on this.

0 Votes

A more transparent Geek Squad

Status: Acknowledged
by GeekBar on ‎05-28-2019 10:05 AM
I propose Geek Squad Services performed in the back of house of dungeon as I’ve heard it called - be made more visible to customers both frequenting the Geek Squad counter and browsing nearby in the store. The idea works in the same sense that “Open Kitchens” do for the restaurant industry. Customers feel more comfortable consuming what they understand and can see during creation or preparation.
Putting something like windows or using monitors to display the hard work and skill geek squad agents are practicing would not only give customers a piece of mind, but also insight regarding the repair and open box certification process.
I fully believe that a new open service center and style would boost both customer sales and retention. Possibly even drawing curious customers in who have little to no knowledge of Geek Squad and it’s services, work ethics, etc.
I’m curious to hear if anyone else could see this working in Geek Squads favor.
I appreciate the feed back!
Status: Acknowledged

I hear where you are coming from on this. At this time we will not be moving forward on this idea.

0 Votes

Idea: Offer classes for an additional price with purchase of product to teach customers how to use their purchase

 

Best Buy should offer lessons with their products. For an example, they sell drones but the majority of people who buy drones do not know how to properly fly them, leading to crashing and damages. Other examples include, offering software training courses, and beginner camera lessons. Buying expensive products is useless and does not provide value to the customer if they do not know how to use it to its fullest potential.This service will be successful because it mitigates the learning hurdle many users face when buying a new piece of equipment, technology, or program. 

 

This product refers back to being customer focused on the “Formula for Success” article we read in an earlier class. By offering this service it solves a major customer problem of learning how to use a product and meets an unarticulated need. Additionally this service aligns with one of Best Buy’s core values of “unleashing the power of our people” by enabling those who buy their products to understand all that their products are capable of doing.

Status: Tell Us More

I believe we might have done this in the past for cameras. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Product Suggestion

Status: Tell Us More
by kv2009 on ‎05-23-2019 12:57 PM
Best Buy has a small assortment of computer monitors for sale at any local retail store and online. Some at the retail store come with a PC and some are sold separately, but hardly any (quality) monitors you carry in-store have height-adjustable stands included.

Let me use this as an example - the LG 27UL600.
This monitor is fantastic but the only thing holding me (and many others) back from purchasing it is that it cannot be height-adjusted. Best Buy has previously stocked the LG 27UD69P which included a height-adjustable stand and was a great product, but has since been discontinued.

There is a version of this monitor that Best Buy could stock; the LG27UL650-W has the same panel as the UL600, but comes with a much better stand, for a negligible price increase. The 27UL650 isn't even for sale online, though you have LG's $1000 UltraFine 32" 4K monitor for sale online. And I understand that having two ~$400 almost identical monitors for sale in any retail location isn't practical. But even if the LG 27UL650-W was never in-stock locally (which it should be instead of the UL600), it should at least be available to purchase in the Best Buy Online Store.

So I am suggesting that Best Buy stocks the LG27UL650-W monitor instead of the 27UL600-W locally and online. And if that cannot be done, at least give long-time loyal repeat customers such as myself the option to purchase the 27UL650-W in the online store so we don't have to go elsewhere to purchase what we need. Thanks.
Status: Tell Us More

Would anyone else like to see us carry this monitor? Make sure to vote for an idea if you like it.

Simple Product Comparison

Status: Tell Us More
by YoungBoyDrop on ‎05-21-2019 08:44 AM

For this idea, I am envisioning some type of digital display in each section (computers, speakers, cell phones, etc.) that would allow the customer to easily compare two or more products based on features. The display would show a list of products and after selecting the ones to be compared, it would show a gridded list of features and reviews side by side so the consumer could make more informed decisions. This would also allow Best Buy to highlight certain products in each section by having a digital, customizable display. For instance, if there was a sale on a certain computer, Best Buy could have that computer pre-loaded on the display along with any of the physical marks of the sale in the respective aisle. This technology could be enhanced by having customers request help from Best Buy employees in certain aisles directly, rather than having to seek out an employee that may be on the other side of the store. This added concept is similar to how an airplane passenger can request help from the flight attendant to their specific seat. I think this would greatly increase the benefits customers receive in-store and would create a greater passion for shopping in stores, rather than shopping online. 

Status: Tell Us More

I really like this idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Beta Testing Area

Status: Tell Us More
by EthanPollak on ‎05-14-2019 12:24 PM

I am a consistent BestBuy customer and have went to many retail locations to buy everything from headphones to new TVs. I love the fact that BestBuy is always stocked with the latest and greatest technologies however I think it would be a huge value add for them to add emphasis on upcoming innovations as well. 

 

If BestBuy allocates a small portion of space in its retail locations to displaying extremely innovative technologies that are yet to be released or have literally just been brought to market I think it would draw more attention to the stores and lead to more in-person traffic. This area could be dedicated to things like beta testing upcoming technology, displaying the designs for new innovations, and more. This would get people talking and make BestBuy a destination as well as get customers to come back and hopefully purchase the item at a later time when it's released. An example of this would be having a beta testing area for Google's new cloud based gaming innovation called Stadia. Many people want to try it but simply do not have access and I know for a fact that I would drive to a local BestBuy in order to get the experience of trying Stadia and seeing how it performs. This could lead me to purchasing something else in the store too that I didn't even intend on getting when I walked in.

Status: Tell Us More

Would anyone else like to see this in our stores? Make sure to vote for an idea if you like it.

0 Votes

Drop iBuyPower

Status: Acknowledged
by BenOnstot on ‎05-13-2019 04:39 PM

Stop carrying iBuyPower as a gaming line when they have a less than 1.5 start rating on the BBB site and a proven track record of abusing their warranty system and parts replacement.

https://www.consumeraffairs.com/computers/ibuypower.html

When I was in your store last time you had multiple iBuyPower products and only one cyberpowerpc even though they have far more BBB ratings and are sitting at a 3.7 star rating. Your sales associate also knew next nothing about the cyberpowerpc other than that they "were a competitor" for iBuyPower and that he pushed me far more towards iBuyPower.

Status: Acknowledged

Thanks for the feedback.

0 Votes

A barrier of purchase for the elderly and some veterans is the inability to lug heavy appliances and electronics to their household. If the product makes it to their home, they also might find it difficult to install the product. Currently, Best Buy offers free delivery of products over $399, but this cap should be lifted. If it was made abundantly clear that every product was within grasp for everyone, sales of these high-ticket items would increase. The elderly and some veterans would not feel deterred when purchasing an item that may seem intimidating to setup in home.

Status: Acknowledged

Thanks for the feedback.

0 Votes

Open Box on Amazon

Status: Tell Us More
by Amber0110 on ‎05-11-2019 10:51 PM

Hey Best Buy,

       I recently shopped a 50 inch Insignia TV from Amazon, and it was only after my purchase that I found out about the collaboration between Amazon and Bestbuy to sell smart TVs. I then went onto the BestBuy website and found out about your open box deals. Honestly, I think that if BestBuy suggest to Amazon to put the open box deal options on their website as well it would boost the sales as well as saves customers some money. Anyway, thanks for reading!

Status: Tell Us More

Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

Best Buy has a unique, large assortment of products versus other retailers and it creates both a challenge and an opportunity depending on how well you follow and understand technology.  During the holidays, I noticed that Best Buy had cards next to their price signs that indicated than an item was a hot gift idea or something to that effect.  I feel like Best Buy should bring these back and run these for Father's Day and Back to School (since Mother's Day is about to pass maybe do this for Mother's Day next year in addition to).  

 

This is a great way to call out what the new, hot gadgets that people are gifting, thereby narrowing down the number of items a person has to choose between.  

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

I noticed that during the holidays Best Buy carried gift bags with stuffing paper and I think that with all the upcoming graduations, Mother's Day and Father's Day gifts that are going to be purchased it is a huge miss to not have these in-store anymore, as this would be the perfect compliment to most gift purchases and it would allow people to truly have a one-stop shop experience (not to mention not every BBY store has a place to purchase these kind of things in the immediate area). 

 

Just to clarify - they don't have to say anything - the ones I remember seeing during the holidays were a Best Buy shade of blue and didn't have any branding or messaging on them but they had a to/from card attached to them and paper stuffing. 

Status: Tell Us More

Would anyone else like to see this? Make sure to vote for an idea if you like it.

With graduations, Mother's day and Father's day in the near future, there should be an option when you checkout to specify that your purchase is a gift and not have a gift receipt included with the purchase when it's shipped.  The only option I saw was to add a gift message. 

Status: Acknowledged

Thanks for the suggestion.

0 Votes

Best Buy Return Policy

Status: Acknowledged
by charlessooter on ‎04-25-2019 05:50 PM - last edited on ‎04-26-2019 08:40 AM by Social Media Specialist Social Media Specialist

Based on a recent personal experience, I hereby submit the following suggestion.

 

I bought an indoor antenna for about $50.  After adjusting the location of the indoor antenna, and continually losing signal and channels, I returned to my original exterior antenna and got a better result.  When I attempted to return the product, I was told that I had exceeded the 2-week return policy.  Even though the product was new and still sold on the shelf in the store, the manager informed me that the computer wouldn't accept any return beyond the return policy date.  I replied that store credit would be acceptable since I am a frequent customer, but no deal., the store's policy was the policy.

 

My suggestion regarding the return policy deadlines is as follows:

When a product is beyond the return policy date, charge a restocking fee and refund the difference in store credit.  If the product is returned in new condition and if the product is still sold on the shelves, then the store can still resell it.   The restocking fee (of up to 20%) acts as a disincentive to return the merchandise unless the customer is truly dissatisfied with it and has no further use for it.  It avoids the customer being stuck with an expensive product that they can't get rid of.  The store credit will ensure the customer comes back to shop again.  A more generous return policy will reduce a customer's reticence of purchasing a product of uncertain utility and also generate a more satisfied customer base if they customers can return a product that failed to live up to expectations.  

 

 Charles {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. It is my understanding that at this time we will not be changing our Return or Exchange Promise.

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