By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea

As an electronic retailer, selling cutting edge tech, one would expect the Best Buy Credit card is supported by Samsung pay... especially where they sell phones equipped with the service.  But that is not the case.

 

I've contacted Citi bank, and they say its upto Best Buy to work with samsung pay to get it supported.  Can this happen please?  Ive been waiting almost 4 years now with a compatible phone,checking every few months to see if its supported.

Status: Acknowledged

I can assure you that what cards work or don't work on Samsung Pay is exclusively up to Samsung. We would not be able to help with this.

0 Votes

Please consider Persona 5 Royal as eligible for the Preorder $10 bonus, it is a AAA game along the likes of Final Fantasy VII and Doom Eternal.

Status: Acknowledged

Thanks for the feedback.

Rewards Points - Apple Products

Status: Acknowledged
by on ‎01-01-2020 10:11 PM

Imagine my dismay when $2,499 in Apple purchases last month showed 0 (zero) rewards points in my account. A little quick digging revealed that Apple Products are no longer eligible. Comparable pricing and shipping are available from your competition. Congratulations on alienating a significant portion of your customer base. As an Elite Plus rewards member, I am no longer incentivized to purchase from you. I'm the only person with my name in your system; feel free to look me up.

 

My suggestion, reverse your decision and resume awarding rewards points for Apple products. 

Status: Acknowledged
0 Votes

I recently ordered an item thru Best Buy and it has been quite the experience.  6-7 hours after Best Buy notified me the item shipped, the shipping carrier sent an email saying the item was delayed by 3 days. Today they "attempted" delivery and it's not delayed again.  The main motivation for ordering online is that it was an advertised overnight / next day delivery, otherwise I would've picked the items up in-store (minus one that was not available).  Now the prices have all shifted around and an item that was free is no longer free and it's been a process and a really frustrating experience that could've easily been resolved by offering multiple shipping options. Instead when you checkout it promises a shipping date that it may or may not deliver on. And you have no idea who it's coming from (UPS, FedEx or Regional) until it ships. This is a huge departure from most retailers who offer you a range of shipping options and delivery times with a more seamless experience. And looking at the Holiday 2019 forum posts, delivery times and delivery issues are plaguing the forum which has over 700 posts on it. 

Status: Acknowledged

There actually should be more than one shipping option when checking out on BestBuy.com

0 Votes

This is a simple suggestion that I think would alleviate a lot of the heart ache and pain points that are encountered at the store level.  I feel like there should be a way to add the expiration date of sales to the pricing tags.  Often times people ask when a sale expires and we often honestly don't know so we error on the side of caution by saying Monday, but it would provide more transparency and clarity for both parties if this was made avaialble on the tags.  As someone who also shops at a certain wholesale competitor, I can tell you, it's one of the small, but big things I appreciate about their store.  And if I miss a sale, I have no one to blame but myself because it's clearly advertised when the sale runs through.  Just a thought.

Status: Acknowledged

Thanks for the suggestion. Due to competitive advantage reasons we would not advertise when a promotion/sale was beginning or ending.

0 Votes

I would like to see Best Buy list the Game Client that a video game will run on when a customer purchases it.

 

Truthfully, for me at least not all game clients are made equal.  Some are very good and some seem to have a lot of issues.

 

 

Status: Acknowledged

Thanks for the suggestion. At this time we would simply not do this.

0 Votes

Other direct competitors with similar and even lower prices DO offer a year-round discount for those who've served.  I suggest you join them.  Lowe's, for example, uses online trusted verification or photo id store verification and the same trusted source to offer a 10% discount with a number of fair exclusions.  I am buying a dishwasher, and 10% would be a nice discount.

Status: Acknowledged

Thanks for the feedback. We truly appreciate it.

I think it would be a fantastic initiative for the company to offer it's military service veterans the option to add their service designation to their employee name tags.

For instance, on the bottom right of the name tag it would read "U.S. Air Force Veteran" or "U.S. Navy Veteran".

This inclusion to the employee's name tag would project an image to best buy customers it's support of service veterans and their families.

It would also give the veteran employee a sense of pride, encouraging them to represent themselves to a higher level of grooming and professionalism to reflect the service designation included on their name tag.

Veteran employees would also be able to identify and connect with customers who themselves are service veterans. Those customers would see fraternity and it would inspire a feeling of confidence in the employee during the initial greeting.

This practice has been implemented with success in major national brands including Starbucks, Home Depot, Ford, Walmart, Lowe's and more to mention.

Status: Acknowledged

Thanks for the feeback. We appreciate it.

0 Votes

Apple Pay and Rewards Card

Status: Tell Us More
by on ‎12-02-2019 01:24 PM

I was looking up places I shop at and finally downloaded your app because it says it uses Apple Wallet. I see no way to add my rewards info to the Apple Wallet and when I try to add a payment source, it doesnt show Apple Pay. Were these removed in the newest version of the app? Guess it is time to delete the app if this is so.

Status: Tell Us More

Thanks for the idea, but I'm not entirely sure what you need us to add to the app? Can you clarify for me?

0 Votes

Modifying a Product Review

Status: Acknowledged
by on ‎11-28-2019 06:28 AM

There is no means for a product reviewer to modify their submited/posted review.

 

I believe part of the concern is, we write a review on a product within a short period of time after purchasing/recieving the product and then, opps, we wish we could change our review.

 

Maybe "changing the review, is not the correct answer to the issue.

 

If we could "add" to the review. Example: I write a review and their is a CON that I noted however the CON was satisfactorialy rectified by the seller. It would be nice if I could add a note to my review, this would give potential purchasers a little more comfort in making a purchasing decision knowing the seller provides quality customer service.

 

Not being able to add to a review may have some people hesitating to write a review.

 

Status: Acknowledged

At this time a customer does not have a way to modify a product review they have posted.

0 Votes

Geek Squad Customer Service

Status: Acknowledged
by on ‎11-25-2019 09:29 AM

I recently had service set up for a Samsung ice maker (second replacement in two years, but that's another story) via Geek Squad per my extended warranty contract.  Service was farmed out by Geek Squad to a third-party.  Third-party was given wrong phone number and apparently contacted Geek Squad in timely manner to tell them they couldn't contact me.  No one from Geek Squad ever contacted me.  Long story short - service had to be rescheduled for the day prior to Thanksgiving and I am still waiting on that to occur.  Geek Squad customer service confirmed that the vendor contacted them in a timely manner but apparently no one at Geek Squad "checked the system".  Huh? 

 

This would seem to be a no-brainer for a company that sells all kinds of high tech products, but might I suggest that you improve your system to create an automatic notification when a vendor contacts you about a problem with servicing a customer.  I'm very disappointed in the lack of customer service.   

Status: Acknowledged

Thanks for the feedback. We truly appreciate it.

Since BF 2019 was again disappointing for us Elite members, I want to know soon, not days before if next year Best Buy will be bringing back what Early Access used to be; a perk for those who earned it. I and others here gave up guaranteed perks, cash back and travel miles with other cc's and by purchasing at Best Buy, versus competitors. Very disappointing how instead of rewarding your loyal customers, you turn your back on us. I equate this with promos that reward first time buyers or subscribers with additional discounts that don't apply to existing members.
Status: Acknowledged

Thanks for the feedback. We would not be sharing our plans for any promotions for 2020.

I would like to post an issue to Best Buy. But, I cannot find a link or a button to do it. When I search online to ask for Best Buy email, you push everyone to this forum. Well I registered and still can't find what I need.

 

I am a very savvy online person, so this isn't me...

Status: Acknowledged

Thanks for the feedback, and it looks like you were pointed in the right direction.

I am wondering if Best Buy plans to sell this item. I would like to get it with the Best Buy card. This lens has been recomended by pros and I have a trip coming up. I am planning on geting it but it would be better if I got it with the card. 

 

 

Status: Tell Us More

I was actually surprised to see we weren't carrying this lens. Would anyone else like to see us carry this lens? Make sure to vote for an idea if you like it.

Veterans Day Discount for veterans

Status: Tell Us More
by on ‎11-07-2019 07:00 PM

I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.

 

I appreciate your time and consideration of this suggestion.

 

Sincerely,

Degolfnut

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us provide a Veterans Day Discount each year on Veterans Day? Make sure to vote for an idea if you like it.

0 Votes

Pre-order

Status: Acknowledged
by on ‎10-27-2019 05:09 PM
On bestbuy.com there are tabs. I would like to see a Pre-order tab added, maybe to the "Products" tab
I want to see all pre-order items in one place
Status: Acknowledged

It looks like you were pointed in the right direction.

0 Votes

Refund Check process.

Status: Acknowledged
by on ‎10-20-2019 07:12 PM

Being completely unaware of the policy that $800 or more and a check has to be mailed to whomever paid cash, this is a turn off to the company itself. Not only do I have to wait weeks for money that was taken from me in just SECONDS, but I also have to be in the dark of the process completely? The process of these refund checks are not good for the people who primarily transact using cash.

 

Here is the current process

1.Make a return

2. Be told there will be arefund check in the mail in 10 business days

3. Be kept in the dark until the paper reaches me in the mail whenever?

 

That is not how it should be done. If I can go to a major chain store and recieve a check from them on the spot, why not you guys? And if you insist on sending it in the mail atleast give us a way to track it, I had to call the cusstomer service number 4 times, the store once, and finally headquarters before I got to someone who was actually able to get me a straight answer on the situation. Everyone else knew nothing on how to handle or how to help me.

 

The point I am trying to make is that this process is a complete mystery and it should not be at all. How it should be is the store should have a checkbook for refund purposes and given to the customer on the spot. And if that is not viable then there should be a reference number to show the status of your refund check. From Recieved, to processing, to Send and the most important part is the a tracking number so we know when it coming. Being kept in the dark is not something I like.

Status: Acknowledged

Thanks for the feedback. We truly appreciate it.

0 Votes

RELIANCE UPON DELIVERY DRIVER'S RETURN TO WAREHOUSE BEFORE HANDLING DAMAGED TV ISSUES IS STUPID BECAUSE:

1. RESOLVING THE PROBLEM (CRACK TV SCREEN) SHOULD BE IMMEDIATELY ADDRESSED WHEN THE SOON TO BE EX-CUSTOMER BRINGS THE PROBLEM TO THE COMPANY'S ATTENTION.

2. ASKING THE CUSTOMER TO WAIT 24 TO 48 HOURS BEFORE VERIFYING THE ITEM WAS DELIVERED IS LIKE WAITING FOT THE POST OFFICE TO DELIVER MAIL.

3. BEST BUY'S " SOLUTION CAUSE THE SOON-TO-BE EX-CUSTOMER LOOKING AT THE CRACKED TV."

4. WHAT AMAZON AND EBAY DO IS UPON NOTIFICATION OF A PROBLEM IS IMMEDIATELY SELECT A DATE AND TIME TO DELIVER THE REPLACEMENT AND PICK UP THE DAMAGED ITEM.

5. WHILE BEST BUY IS DECIDING WHAT TO DO TO RESOLVE THE PROBLEM OF A CRACKED TV,

6. I WILL NOTIFY MY CREDIT CARD COMPANY ANOUT THE DELIVERY OF A CRACK TV TO OBTAIN A TEMPORARY CREDIT.

7. THEN, I WILL ORDER THE SAME TVFROM AN AMAZON OR EBAY VENDOR WHO WILL DELIVER A NEW TV WITHIN 24 TO 48 HOURS.

8. BEST BUY'S "SOLUTION" WIL RESULT IN THEM GOINGOUTOF BUSINESS SHORTLY.

Status: Acknowledged

Thanks for the feedback on this.

0 Votes

Great Idea

Status: Tell Us More
by on ‎10-13-2019 04:03 PM
Hello Best Buy Development Team I would really want Best Buy to start Making Reloadable Best Buy Gift Cards because they are the best. It saves money a lot faster than the Traditional Best Buy Gift Cards. You can take it to the customer service center and reload it.
Status: Tell Us More

Would anyone else like to see this as a reality, and why? Make sure to vote for an idea if you like it.

0 Votes

Bring back the weekly Ad on website

Status: Acknowledged
by on ‎10-07-2019 12:18 PM

Hi,

 

There are a couple of threads in the forums discussing the displeasure of Best Buy eliminating the weekly ad.  From what I can see every major competitor with brick and mortar operations has one.

 

Please check https://forums.bestbuy.com/t5/BestBuy-com/What-happened-to-weekly-ad/td-p/1307502 and I know there was another thread that I can't find.

 

But you trying to say it back Top Deals is very confusing.  Seems like two very different use cases.  I would love to see the study you did to show how this was costing you money....

 

Thanks for the consideration and hope to see it back soon!

 

 

Status: Acknowledged

We truly appreciate your thoughts on this. At this time, we will not be bringing this back.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Due to overwhelming incoming volume, our current response time is 8-9 days. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289.
Labels