By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
0 Votes

Add an Item to your inventory

Status: Acknowledged
by myndseye1 on ‎02-20-2020 06:45 PM
DJI HD Goggles
Status: Acknowledged

Hey, is this different from the DJI Drone goggles we currently sell on

0 Votes

Any government employee discount?

Status: Acknowledged
by snezm5 on ‎02-17-2020 07:15 AM
Status: Acknowledged

We do not have a discount for government employees.

0 Votes

Online orders

Status: Acknowledged
by Dkorh on ‎02-11-2020 06:51 PM
You need to create a more seamless online order for store pickup process with store stock in mind. Experience- I ordered a tv for in store pick up the item was not available for a week. Then I received notice that the item wouldn’t be available until a month and a half later. Despite in that seven day period between my online order to ultimately my canceled online order could purchase the same item in store right away. It is not customer friendly and created a lot of issues resulting from the order cancellation.
Status: Acknowledged

Thanks for your feedback on this.

0 Votes

The landing page for the iPhone Unlocked Easy Upgrade Pricing could be easier to navigate.  Compared to the Mac one where you have the "See Offer" option where it tells you the estimated monthly payment, you never really get an estimated monthly payment for the iPhones even after you add the iPhone and AppleCare the cart.  I get that there's multiple AppleCare options as well, but this page is defintiely not as transparent as the Mac one.

Status: Tell Us More

Thanks for your thoughts on this. Would anyone else like to see this a different way on Make sure to vote for an idea if you like it.

0 Votes

Network Security & Firewall Devices

Status: Tell Us More
by gadgeteer on ‎02-06-2020 11:35 PM

I think the Gryphon should be cross-listed with the Network Security & Firewall Devices and I would love to see Best Buy provide more depth on these devices.  For instance, one of the things I had to dig for (outside of BB) was whether or not the Gryphon requires an annual subscription. There are also questions about how the filtering works, so you could mention that it's category-based or url-based or both. If they offer presets by age to make this an easier task to configure, etc.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see this cross listed with Network Security & Firewall Devices? Make sure to vote for an idea if you like it.

0 Votes

Fix (Cellular) iPad Price Tags

Status: Acknowledged
by gadgeteer on ‎02-05-2020 12:57 AM

The price signs for cellular iPads need some TLC.  When I was in a store, the iPad Air tag only displayed the prices (no other information) and it was displayed inverted (priced highest to lowest, wheras all the other signs were lowest to highest).  They only had a single item tag for the 32GB iPad (7th Generation) - versus the columned tag for the iPad Air ---  one would assume based on this you don't carry the 128GB? And no Cellular tags were present for the iPad Pro.  Considering how long these have been out for, this is a huge miss and it wouldn't take someone that long to run thru and look into this and fix it. 


Also something worth considering, on some of the Mac tags, they list the same models twice - which presumably is for the different colors but at the top of the tags it already lists there's mulitple colors so this is sure to cause confusion. 

Status: Acknowledged

Thanks for the feedback.

0 Votes
Did you know CRT glass is sitting in recycle bin warehouses and just sitting there? Why?

Because you can't break down CRT glass. The only thing you can recycle CRT glass into is other CRT glass

Now flat displays of many types are in demand, but that's mostly the movie watching community.

If you look at any serious video game tournament, the competitors use 15 to 18 inch CRT if 4 x 3 and 22 to 26 in CRTs if 16 by 9. They don't play their game footage in Jumbotrons.

It's probably safe to assume that there's more video game-playing CRT enthusiasts than there are Laser Disc CRT enthusiasts

Also ecologically, the energy use of CRTs vs Flat screens are on par with each other. . UNTIL you get to 18-20 inches. Then it exponentially increases when linearly adding a diagonal inch.

Since more economic demand is in gamer sized, and less electricity strain on gamer sized, let's clear up those recycle warehouses, and make HDMI input 16x9 CRT TVs and monitors that can do real optical light guns

Those Wiimote guns are not very accurate. They are "relatively" accurate, but not " absolutely" (Pixel-for-puxel accuracy). The only HD CRTs available are 35 inches 16x9 and only do 1080i.

Very few people wanted to hire the local football team to move that stuff.

And games have delay anyway with progressive to interlace conversion.

The CRT glass is just sitting there. Just take it.
Status: Acknowledged

Thanks for you thoughts on this.

0 Votes
I've seen component Jack's that use one color to be the yellow for video. However that requires setting up the language and ignores s video which is better than standard composite.

The biggest problem with S-Video is it requires a separate Jack. I've seen devices at RV stores which take a standard component video and let you add an S-Video to two of the three video cables.

This is how I proposed it the green components or luma a component mode is also the purple or the chroma in S-Video mode. The blue component as the blue chroma difference in component video, is also the gray cable or the luma in S-Video mode. Finally the red component or red difference in component mode is the video in composite mode.

This is a way you could auto switch between all three modes. I'm assuming the chroma in s video and the two chromas in component are supplemental signals and don't generate a signal on their own meeting you can't just have pure chroma. So if the luma is in the green, then it switches to component mode. If the luma is in the blue, then it's an S-Video mode. Finally a composite video signal which contains less bandwidth for both luma and chroma makes an integrated signal recognize in just the red therefore if a signal goes to red, its composite.

All you have to do is make an adapter with two RC males one gray one purple at what end and connect them to an S-Video female on the other. Connect the s video cord male in the female connect the grey in the grey / blue and collect the purple in the purple / green.

If nothing you have has S-Video you don't have to pay for it, but you can buy these adapters for your S Video equipment.

Also the 3.5 mm adaptors could be used for both left and right RCA as well as Mini toslink. You either plug into 3.5 to RCA L/R and also you can plug in your toslink male into a toslink female to mini toslink 3.5.

Finally for coaxial surround it can have a second function. If none of the three RCA's four components are plugged,. Then the coaxial input will represent an ntsc tuner to play really old video don't need an RCA to F-Type converter just plug the video game RCA cable straight into the coaxial port and make sure nothing else is plugged in.

Finally the switcher box what plug into the multi-port and you only plug-in what you need and make sure you leave everything else empty. So the Atari 2600 would only use a coaxial port the betamax would just use the red component which is composite and the 3.5 for left and right audio,. The LaserDisc will use s video which is blue / gray for luma a green flash purple for Chroma for sound you can either use the 3.5 as RCA 3.5 as toslink mini, and the coaxial as a direct Sound source.
Status: Acknowledged

I have to agree with bobberuchi that you need to reach out to the appropriate manufacturer on this.

0 Votes
I found some good news in 2009, I saved over $9,000 on a surround sound system. Instead of trying to have professionally installed a communal surround sound system in an asymmetric room which takes lots of labor to balance plus is only balance for one person in the room, I got Turtle Beach headsets which work on any media that outputs in Toslink a Dolby surround sound signal.

It's a lot cheaper and more realistic than communal surround. And I found a way to make it partially communal by transmitting the headphone output signal which is a two-track stereo signal through an FM channel that's that mean broadcast in your area and then you just receive it on an FM receiver with headphones plugged into it. Easy instant multiplication of a surround sound signal.

It doesn't make much sense with Turtle Beach headsets because that's for gaming, but for movie watching and TV watching and internet watching, FM transmitter the output is perfect for multiple users. The only cost of adding an extra user is adding an extra FM receiver and a headphone to plug it in, and it could be any stereo headphone that covers your ears shortly, no special headphones required.

But the problem is that Turtle Beach only translates from Dolby 7.1 discrete to Dolby Headphone. The problems come when the inbound signal is either DTS surround or lpcm surround. Natively DTS output silence unless your DVD player could convert DTS to Dolby, and even the best converters on the Xbox One do not have convincing sonic directionalism because it's doing a double translation first from DTS Toslink encoded to Dolby toslink encoded, and then from Dolby surround to Dolby headphone. The more times you translate the less elegant the language, and the directional information got lost in the shuffle.

with lpcm surround the problem is there's not enough bandwidth within the toslink cable to submit 6 uncompressed signals,. So it just sends and lpcm 2.0 signal through Toslink.

now unfortunately all the surround sound headphones are going in the wrong direction for movie lovers. Now all of them rely on internal computer / console surround encoders to translate surround sound into to track headphone and then pop that out through USB, while the device does nothing in and of itself.

The only way you can have an external decoder that works by itself that could work with Dolby Atmos. DTS X and lpcm 7.1,. Is to have an HDMI input and output with the middle device translating the Dolby Atmos DTS x + or lpcm 7.1 into either unprocessed sending it out to a communal system or process into surround headphone 2.0.

I never purchased a surround sound system other than my Turtle Beach. So I'm making assumptions about them. I assume all stereo decoders take a Dolby signal and converted to lpcm separated into multiple discrete speakers using the Dolby algorithm, and severely with the DTS signal and algorithm.

I assume the best way to convert any surround multitrack system to a headphone surround is to use the headphone encoder in the same language as the surround sound.

If I were to give it a model number I call it a 121, standing for a one-to-one conversion of surround language to headphone language.

Double translation ruins the surround effect. So Dolby Headphone converts everything from Dolby Pro Logic to Dolby Atmos, DTS X headphone converts everything from DTS x to the most basic version of DTS,. And lpcm headphone converts lpcm 7.1 and lower to a to track headphone soundtrack using method similar to Nintendo's headphone surround.

Another reason why I think this would be good is because Nintendo's headphone surround only works on the Wii U in gamepad mode and on the switch in docked mode. That's because the headphone plug is convenient to you. However a Wii U in wiimote mode as well as the switch in one of the undocumented woods will not work right because the headphone Port is so far away and they also interfere with your joycon / wiimote movement.

and then regardless of what it does to the surround HDMI signal the translator pipes out through a 3.5 mm headset and an FM transmitter so you could listen locally with wired headphones or you can listen anywhere the FM transmitter could broadcast and just add an FM signal to have surround Sound by a headphone locally where you are. Awesome multiple players at the same game could have headphone surround.... As long as everyone gets the same audio perspective, meaning everyone hears the sounds like it's coming from center stage.

this'll probably makes surround sound more common because a headphone decoder at FM transmitter a pair of common over-ear headphones and an FM receiver is cheaper then typical Dolby and DTS equipment. Plus it uses less energy so you don't need amplifier circuits, because you use less energy when the speakers are few centimeters to your ears on the earphones. Also you don't have to worry about dogs or cats chewing wires or knocking over speakers.
Status: Acknowledged

Thanks for your thoughts here.

0 Votes
I noticed that by 2012 the number one 3D TV for those who insist on the 3D format was the PlayStation 3D TV. Why because for $200 you got the cheapest way to watch 3D.

Starting in 2013 they decide to put 3D on larger, more expensive, and more premium TVs.

My dad bought a Sony TV in 2008 and got a factory furnace replacement in 2009 for free. That TV still works today.

he would have bought a 3D TV except he did not want to throw out his perfectly working 2DTV.

If the word device you could add to any 2dtv to make it a 3D TV, kind of liking the same way you add Dolby surround to an existing TV,. And if it costs the same price as a PlayStation 3D TV did or less,. It'd be worth the pick up.

I think I got two different technologies that could be used to turn any 2D TV into 3D TV.

The shutter based technology is pretty easy. Sega invented it with the Sega Master System Sehascope 3D.

the only problem with getting that type of technology to work now is you have to compensate for Ping times.

However people complain about shutter based 3d, I prefer polar 3D. The problem with polar 3D is that a you have to buy the right size polar filter, and b) have it professionally installed or else the effect will not be good at all, and see requires such equipment it's exactly put on the 3D filter that the only people who could do it easily our professionals.

However I got a solution for the polar base glasses. I was thinking of a hybrid system which I call an active polar system. If there's a way you could change polarity by 90° in an instant, kind of like how LCD panels flicker alternate lie between total black and color, maybe the two alternating flickers could be opposite polarities, and the signal would be alternate frames, then all you have to sell is active polar filters that are approximately close to certain sizes. And also could be more amateurly installed then someone with a true puller kit.

Also there would be some strategies on 3D broadcasting that I proposed to an engineer at a Cleveland TV station which would make 3D television more 2d friendly.

The basic idea is if you don't want 3D do nothing.

I noticed some retro television stations were broadcasting in 30 Hertz. I also heard some television producers directors and Camerapeople preferred the look of 30 Hertz as more realistic, rather than 60 hertz which has the soap opera effect.

Just like Dolby surround information is encoded within the signal what brought out with the decoder,. Maybe we could default 3D TV as of 30 Hertz tag, an add a second timer called 3D, which on regular TV is ignored just like the Dolby surround information, but when you buy a quipment to decode it and display it,. Then the content will be in 3D.

It solves the two biggest problems that played 3D TV in 2012. One was 2d friendliness and the other was bandwidth concerns. Side by side half solves bandwidth concerns but ruins 2D friendliness. At the time you only other way around with simulcast 2D and 3D versions. Even if the second I was full HD and hidden and encoded. It would be a waste of a station to add a 2nd eye channel.

30 Hertz by two eyes makes non 3D TVs look at it like a 30 hertz by one eye show whenever 3d equipment is absent, and because the number one complaint is that that 3D sucks it's just that they don't want to be forced to watch everything at all times in 3D,. this is probably the easiest option where you could turn 3D on and off however you want whenever you want. It's always stored in 3d, and the only thing you have to do to make it 2d is throw away one eye.

Got more details coming soon. Just seeing if insignia might be interested in making the insignia Depth Charge, a device to turn any 2D TV into a 3D TV.
Status: Acknowledged

As an electronic retailer, selling cutting edge tech, one would expect the Best Buy Credit card is supported by Samsung pay... especially where they sell phones equipped with the service.  But that is not the case.


I've contacted Citi bank, and they say its upto Best Buy to work with samsung pay to get it supported.  Can this happen please?  Ive been waiting almost 4 years now with a compatible phone,checking every few months to see if its supported.

Status: Acknowledged

I can assure you that what cards work or don't work on Samsung Pay is exclusively up to Samsung. We would not be able to help with this.

0 Votes

Please consider Persona 5 Royal as eligible for the Preorder $10 bonus, it is a AAA game along the likes of Final Fantasy VII and Doom Eternal.

Status: Acknowledged

Thanks for the feedback.

Rewards Points - Apple Products

Status: Acknowledged
by RodneyZarra on ‎01-01-2020 10:11 PM

Imagine my dismay when $2,499 in Apple purchases last month showed 0 (zero) rewards points in my account. A little quick digging revealed that Apple Products are no longer eligible. Comparable pricing and shipping are available from your competition. Congratulations on alienating a significant portion of your customer base. As an Elite Plus rewards member, I am no longer incentivized to purchase from you. I'm the only person with my name in your system; feel free to look me up.


My suggestion, reverse your decision and resume awarding rewards points for Apple products. 

Status: Acknowledged
0 Votes

I recently ordered an item thru Best Buy and it has been quite the experience.  6-7 hours after Best Buy notified me the item shipped, the shipping carrier sent an email saying the item was delayed by 3 days. Today they "attempted" delivery and it's not delayed again.  The main motivation for ordering online is that it was an advertised overnight / next day delivery, otherwise I would've picked the items up in-store (minus one that was not available).  Now the prices have all shifted around and an item that was free is no longer free and it's been a process and a really frustrating experience that could've easily been resolved by offering multiple shipping options. Instead when you checkout it promises a shipping date that it may or may not deliver on. And you have no idea who it's coming from (UPS, FedEx or Regional) until it ships. This is a huge departure from most retailers who offer you a range of shipping options and delivery times with a more seamless experience. And looking at the Holiday 2019 forum posts, delivery times and delivery issues are plaguing the forum which has over 700 posts on it. 

Status: Acknowledged

There actually should be more than one shipping option when checking out on

0 Votes

This is a simple suggestion that I think would alleviate a lot of the heart ache and pain points that are encountered at the store level.  I feel like there should be a way to add the expiration date of sales to the pricing tags.  Often times people ask when a sale expires and we often honestly don't know so we error on the side of caution by saying Monday, but it would provide more transparency and clarity for both parties if this was made avaialble on the tags.  As someone who also shops at a certain wholesale competitor, I can tell you, it's one of the small, but big things I appreciate about their store.  And if I miss a sale, I have no one to blame but myself because it's clearly advertised when the sale runs through.  Just a thought.

Status: Acknowledged

Thanks for the suggestion. Due to competitive advantage reasons we would not advertise when a promotion/sale was beginning or ending.

0 Votes

I would like to see Best Buy list the Game Client that a video game will run on when a customer purchases it.


Truthfully, for me at least not all game clients are made equal.  Some are very good and some seem to have a lot of issues.



Status: Acknowledged

Thanks for the suggestion. At this time we would simply not do this.

0 Votes

Other direct competitors with similar and even lower prices DO offer a year-round discount for those who've served.  I suggest you join them.  Lowe's, for example, uses online trusted verification or photo id store verification and the same trusted source to offer a 10% discount with a number of fair exclusions.  I am buying a dishwasher, and 10% would be a nice discount.

Status: Acknowledged

Thanks for the feedback. We truly appreciate it.

I think it would be a fantastic initiative for the company to offer it's military service veterans the option to add their service designation to their employee name tags.

For instance, on the bottom right of the name tag it would read "U.S. Air Force Veteran" or "U.S. Navy Veteran".

This inclusion to the employee's name tag would project an image to best buy customers it's support of service veterans and their families.

It would also give the veteran employee a sense of pride, encouraging them to represent themselves to a higher level of grooming and professionalism to reflect the service designation included on their name tag.

Veteran employees would also be able to identify and connect with customers who themselves are service veterans. Those customers would see fraternity and it would inspire a feeling of confidence in the employee during the initial greeting.

This practice has been implemented with success in major national brands including Starbucks, Home Depot, Ford, Walmart, Lowe's and more to mention.

Status: Acknowledged

Thanks for the feeback. We appreciate it.

0 Votes

Apple Pay and Rewards Card

Status: Tell Us More
by JohnStilwell on ‎12-02-2019 01:24 PM

I was looking up places I shop at and finally downloaded your app because it says it uses Apple Wallet. I see no way to add my rewards info to the Apple Wallet and when I try to add a payment source, it doesnt show Apple Pay. Were these removed in the newest version of the app? Guess it is time to delete the app if this is so.

Status: Tell Us More

Thanks for the idea, but I'm not entirely sure what you need us to add to the app? Can you clarify for me?

0 Votes

Modifying a Product Review

Status: Acknowledged
by djrpkr on ‎11-28-2019 06:28 AM

There is no means for a product reviewer to modify their submited/posted review.


I believe part of the concern is, we write a review on a product within a short period of time after purchasing/recieving the product and then, opps, we wish we could change our review.


Maybe "changing the review, is not the correct answer to the issue.


If we could "add" to the review. Example: I write a review and their is a CON that I noted however the CON was satisfactorialy rectified by the seller. It would be nice if I could add a note to my review, this would give potential purchasers a little more comfort in making a purchasing decision knowing the seller provides quality customer service.


Not being able to add to a review may have some people hesitating to write a review.


Status: Acknowledged

At this time a customer does not have a way to modify a product review they have posted.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Welcome to our Best Buy Community Forums. The Insignia and Rocketfish communities have been merged into this forum, please click on the links directly below in our Community Browser area to access our Insignia and Rocketfish boards! Rocketfish and Insignia can be found under our Best Buy Brands boards.