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The landing page for the iPhone Unlocked Easy Upgrade Pricing could be easier to navigate. Compared to the Mac one where you have the "See Offer" option where it tells you the estimated monthly payment, you never really get an estimated monthly payment for the iPhones even after you add the iPhone and AppleCare the cart. I get that there's multiple AppleCare options as well, but this page is defintiely not as transparent as the Mac one.
I think the Gryphon should be cross-listed with the Network Security & Firewall Devices and I would love to see Best Buy provide more depth on these devices. For instance, one of the things I had to dig for (outside of BB) was whether or not the Gryphon requires an annual subscription. There are also questions about how the filtering works, so you could mention that it's category-based or url-based or both. If they offer presets by age to make this an easier task to configure, etc.
The price signs for cellular iPads need some TLC. When I was in a store, the iPad Air tag only displayed the prices (no other information) and it was displayed inverted (priced highest to lowest, wheras all the other signs were lowest to highest). They only had a single item tag for the 32GB iPad (7th Generation) - versus the columned tag for the iPad Air --- one would assume based on this you don't carry the 128GB? And no Cellular tags were present for the iPad Pro. Considering how long these have been out for, this is a huge miss and it wouldn't take someone that long to run thru and look into this and fix it.
Also something worth considering, on some of the Mac tags, they list the same models twice - which presumably is for the different colors but at the top of the tags it already lists there's mulitple colors so this is sure to cause confusion.
As an electronic retailer, selling cutting edge tech, one would expect the Best Buy Credit card is supported by Samsung pay... especially where they sell phones equipped with the service. But that is not the case.
I've contacted Citi bank, and they say its upto Best Buy to work with samsung pay to get it supported. Can this happen please? Ive been waiting almost 4 years now with a compatible phone,checking every few months to see if its supported.
Please consider Persona 5 Royal as eligible for the Preorder $10 bonus, it is a AAA game along the likes of Final Fantasy VII and Doom Eternal.
Imagine my dismay when $2,499 in Apple purchases last month showed 0 (zero) rewards points in my account. A little quick digging revealed that Apple Products are no longer eligible. Comparable pricing and shipping are available from your competition. Congratulations on alienating a significant portion of your customer base. As an Elite Plus rewards member, I am no longer incentivized to purchase from you. I'm the only person with my name in your system; feel free to look me up.
My suggestion, reverse your decision and resume awarding rewards points for Apple products.
I recently ordered an item thru Best Buy and it has been quite the experience. 6-7 hours after Best Buy notified me the item shipped, the shipping carrier sent an email saying the item was delayed by 3 days. Today they "attempted" delivery and it's not delayed again. The main motivation for ordering online is that it was an advertised overnight / next day delivery, otherwise I would've picked the items up in-store (minus one that was not available). Now the prices have all shifted around and an item that was free is no longer free and it's been a process and a really frustrating experience that could've easily been resolved by offering multiple shipping options. Instead when you checkout it promises a shipping date that it may or may not deliver on. And you have no idea who it's coming from (UPS, FedEx or Regional) until it ships. This is a huge departure from most retailers who offer you a range of shipping options and delivery times with a more seamless experience. And looking at the Holiday 2019 forum posts, delivery times and delivery issues are plaguing the forum which has over 700 posts on it.
This is a simple suggestion that I think would alleviate a lot of the heart ache and pain points that are encountered at the store level. I feel like there should be a way to add the expiration date of sales to the pricing tags. Often times people ask when a sale expires and we often honestly don't know so we error on the side of caution by saying Monday, but it would provide more transparency and clarity for both parties if this was made avaialble on the tags. As someone who also shops at a certain wholesale competitor, I can tell you, it's one of the small, but big things I appreciate about their store. And if I miss a sale, I have no one to blame but myself because it's clearly advertised when the sale runs through. Just a thought.
I would like to see Best Buy list the Game Client that a video game will run on when a customer purchases it.
Truthfully, for me at least not all game clients are made equal. Some are very good and some seem to have a lot of issues.
Other direct competitors with similar and even lower prices DO offer a year-round discount for those who've served. I suggest you join them. Lowe's, for example, uses online trusted verification or photo id store verification and the same trusted source to offer a 10% discount with a number of fair exclusions. I am buying a dishwasher, and 10% would be a nice discount.
I was looking up places I shop at and finally downloaded your app because it says it uses Apple Wallet. I see no way to add my rewards info to the Apple Wallet and when I try to add a payment source, it doesnt show Apple Pay. Were these removed in the newest version of the app? Guess it is time to delete the app if this is so.
There is no means for a product reviewer to modify their submited/posted review.
I believe part of the concern is, we write a review on a product within a short period of time after purchasing/recieving the product and then, opps, we wish we could change our review.
Maybe "changing the review, is not the correct answer to the issue.
If we could "add" to the review. Example: I write a review and their is a CON that I noted however the CON was satisfactorialy rectified by the seller. It would be nice if I could add a note to my review, this would give potential purchasers a little more comfort in making a purchasing decision knowing the seller provides quality customer service.
Not being able to add to a review may have some people hesitating to write a review.