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I'm sure Best Buy's Elite and Elite Pro members already enjoy the various membership benefits they get with their tier of membership so why not go one up and open up the holiday shopping season a couple of weeks early for these members? Elite Pro would have theirs begin followed by Elite a week later, and then the Best Buy Basic members.
What do you think?
My wife buy gift cards for points to use for gas discounts, so when I spent $1695.00 a month ago using gift cards, I thought I would get my points. That did not happen because I used gift cards. I buy Starbucks gift cards and get points from Kroger, I spend the money at Starbucks and get points from Starbucks with no problems, I have spent a lot of money at Best Buy in the nineteen years I have lived here and will spend no more because of not getting points.
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors. Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.
I wondered if it would be at all possible for those customer who are reward zone members and pay with a debit or credit card to allow them the capability to do a price match through the BB app. I do also mean only for price matching our store. They could click on their purchase and submit when they need to price match as opposed to having to come back in. For some customers coming back in is an inconvenience due to distance or other issues. This would allow us to assist our most loyal customers without them having to come back in. After all, it's evident that those who have reward zone elite or elite plus are loyal, they should be afforded preferencial treatment. Just a thought.
I have been waiting for 24 month financing on desktop computers. Appliances have been 24 for long time and time to change. Well got email today phone has 24 month fiancing. Comeon man. lets have a special months and have desktop allin one 24 months
What if Insignia was a name that meant it could be returned to Best Buy and create a profit !
Remember return deposits ?
Remeber trade in value ?
If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars
to be shreaded instead of resold as used.
Every parking lot would be filled with only working vehicles and repair shops would be downsized
as broken cars were to expensive to fix.
But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so
I guess there is a bright side to this blight !
Since China stopped accepting e-waste companies like Best Buy have been put in the possition of
accepting the tech products and finding a way to defray the cost of disposal.
My idea is not novel or unique and therefore probubly not popular but what if we went back to design for
servicabilty and long life.
What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.
Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !
I can't do it alone as I am near end of my patient life as well having seen when "Quality was job one"
was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now
we need to return that life style for heaps of junk or old stuff no one wants.
Pay back is a b....
Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before
there is no space on EARTH left ?
Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that
can make a change happen !
Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.
Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology.
Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.
Sorry but I gave up trying to figure out how to make a new topic in Customer Service so I thought I would throw my idea out here.
For the most part, my experience with Best Buy customer service has been pretty great. Not so with Citi. Whenever I ask a question, they don't read the substance of the question, they just copy and paste an unrelated answer and then tell the customer to go away.
Next, I am fearful that their archaic security methods are indicative of their overall security and that my personal data is at risk. For example, they cannot figure out how to deal with HTML in the secure message center so they ban the use of all punctuation as their "solution". They say "some" punctuation but you can't use an apostrophe, comma or period so it's all punctuation. This is bad... really bad. If their security people can't figure out how HTML works, how can we expect them to protect our data?
I also think that the terrible Citi "customer service" reflects poorly on Best Buy. I've seen several blog posts about how terrible Best Buy was only to find out that it was Citi customer service that treated the person so poorly. Citi is one of those companies that seems to dismiss losing cusomers; it's not even a minor inconvenience to them.
I've had a Best Buy rewards card for fifteen if not twenty years. By far Citi has been the worst Best Buy connected customer experience I've ever had.
Thanks for listening.
I will be honest. I like seeing the featured items about what's hot for certain categories. You show us potential buyers what other customers are checking out and buying.
But I just don't see the love for certain categories such as accessories for gaming, or perhaps for computer accessories such as Mice, keyboards, you know the little stuff that makes our computers and computing sessions better.
The article you had where you featured a Best Buy employee about what college tech he suggests is a great start, you have lots of inspiring ideas from that, perhaps use some of that to build a showcase that highlights the littler gadgets that deserve more attention than they currently get.
Hopefully I am able to reach somone in corporate. I was looking at the news earlier this morning and noticed that Best Buy has closed several small mobile stores to stay in the business. I grew up in the 90's and to be honest, best buy never reached its peaked like it used to. I remember when Nintendo 64 was brought out, there used to be large advertising in the ceilings and large TV's that were merged into 1 TV monitor to show people playing Super Mario on the game floor. If you look at BestBuys in the 90's picture, its an Iconic picture the inside with the huge screen.
If you go to the trade-in calculator and try to search for models such as the Lenovo Yoga, HP Envy x360 or Dell XPS noteboooks, it never pulls any of these models up. Instead you have to go spec-by-spec thru the configuration tool and you get a really low-ball offer like $95. So for instance, a HP Spectre x360 (SKU 6080200); Pasting the SKU returns no results; typing HP Spectre x360 also returns no results. When you tap on the link to search for a laptop and put in the specs (Intel Core i7 - 16GB Memory - 512GB SSD) it returns a trade-in of $170 for a $1499 laptop -- or in other words, a laptop that you currently sell in-store and online, depreciates 89% when you leave the store with it or when it ships to you from the warehouse.
I am a Best Buy fan, and have been for years. Over the years, I have changed my purchasing habits towards always going to Best Buy first, unless they don't carry something. Case in point, LG has a 4k projector HU80KA, which is not carried by Best Buy. This is a $3,000 projector, and from the reviews and marketing materials, looks like this is a great projector. However, if I want to buy it, I have to go elsewhere. This is just one item, and I've seen it with other projectors, and also with other products too. If given the choice between Amazon, BH, etc, vs Best Buy, there is no question who I prefer to give my hard earned money to, but for something like this, I am hamstrung. Is there a way to special order a product like this? I am still working on the money portion, but as I get closer to making a purchase, I thought I would ask in case I was unaware of an existing process.