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New Idea
0 Votes

longer term for computers

Status: Acknowledged
by mikeyb0412 on ‎10-25-2018 02:58 PM

I saw appliances from$479 had 18 financing and I really think it would be cool to have 18 financing for computers  for $599. I got my last computer with 18 month financing and now my desktop died and Im in need of all in one and I need 18 months because Im on fixed income. thanks for reading

Status: Acknowledged

I hear you on this. I actually got a promotional email today from us on exactly the type of offer you are asking for. Just keep your eyes open for Citibanks financing deals.

0 Votes

I'm sure Best Buy's Elite and Elite Pro members already enjoy the various membership benefits they get with their tier of membership so why not go one up and open up the holiday shopping season a couple of weeks early for these members? Elite Pro would have theirs begin followed by Elite a week later, and then the Best Buy Basic members.

 

What do you think?

Status: Acknowledged

Thanks for the suggestion! I can assure you we are always looking at ways to reward our most loyal customers.

0 Votes

Gift bow

Status: Tell Us More
by Rhatab on ‎10-11-2018 03:28 PM
It would be great if you would offer free bows red ones preferably to top off laptops and other technology items sent to loved ones as gifts. Just a thought.
Status: Tell Us More

I'm not sure how we would get this done, but I am curious if others would be interested in gift packaging options? Make sure to vote for an idea if you like it.

0 Votes

Rewards Points

Status: Acknowledged
by JerryHuot on ‎10-04-2018 09:44 AM

My wife buy gift cards for points to use for gas discounts, so when I spent $1695.00 a month ago using gift cards, I thought I would get my points. That did not happen because I used gift cards. I buy Starbucks gift cards and get points from Kroger, I spend the money at Starbucks and get points from Starbucks with no problems, I have spent a lot of money at Best Buy in the nineteen years I have lived here and will spend no more because of not getting points. 

Status: Acknowledged

It is correct that a My Best Buy member would not get My Best Buy rewards points when using a gift card(s) to make a purchase. The reason for this is that when purchasing a gift card from us a My Best Buy member should get My Best Buy rewards points.

SteelBooks® for Canadian Buyers

Status: Acknowledged
by Thwip on ‎10-03-2018 02:49 PM
I have an idea, that perhaps the movie buying team isn't aware of. Westcoast Canadian SteelBook® Collectors, like myself, drive to Best Buy Bellingham to purchase SteelBooks® and I know I'm not alone in doing this; I just met a fellow Canadian Collector at the store yesterday. I would suggest it might be a good idea to ensure ALL Best Buy SteelBook® releases are available for purchase at the Bellingham location, not just "Available today at a store ___ miles away from Bellingham", as has been the case for some more recent releases. Thanks.
Status: Acknowledged

What items are in stock at a specific store really depends on many factors, and I can promise you we are always working to make sure all the needs of each customer are met at their local store.

0 Votes

24 month financing

Status: Acknowledged
by mikeyb0412 on ‎10-01-2018 01:10 PM

I keep looking every week for an extended financing for all in one computer. I need one and thats only way I can buy one on fixed income

Status: Acknowledged

Citibank changes their no interest financing offers on our Best Buy branded credit card often, and my best advice would be to keep your eye open. I use these financing offers all the time, and in fact just received a 24 month financing offer from Citibank via email for purchases $999 and up; I promptly went out and bought a new lens for my camera.

Telephone Numbers

Status: Acknowledged
by Jayster1961 on ‎09-14-2018 08:25 PM

I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

0 Votes

New Popular product: Godox.

Status: Tell Us More
by Black_Rabbit on ‎09-13-2018 12:27 AM

Is Best Buy planning to sell them? Because retailers store like Samys camera and B&h already selling them in online shopping.

Status: Tell Us More

Interesting Flash products. Would anyone else like to see us carry these products? Make sure to vote for an idea if you like it.

Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors.  Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.

 

 

Status: Tell Us More

Would anyone else like to see us add this filter for monitors on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes

Price matching

Status: Acknowledged
by strrgzer on ‎09-09-2018 01:39 PM

I wondered if it would be at all possible for those customer who are reward zone members and pay with a debit or credit card to allow them the capability to do a price match through the BB app.   I do also mean only for price matching our store.  They could click on their purchase and submit when they need to price match as opposed to having to come back in.  For some customers coming back in is an inconvenience due to distance or other issues.  This would allow us to assist our most loyal customers without them having to come back in.  After all, it's evident that those who have reward zone elite or elite plus are loyal, they should be afforded preferencial treatment. Just a thought. 

Status: Acknowledged

Due to the complicated nature of a price match request we need each to be addressed manually by a customer service representative.

0 Votes

Desktop computers

Status: Acknowledged
by mikeyb0412 on ‎09-06-2018 11:34 AM

I have been waiting for 24 month financing on desktop computers. Appliances have been 24 for long time and time to change. Well got email today phone has 24 month fiancing. Comeon man. lets have a special months and have desktop allin one 24 months

Status: Acknowledged

I would suggest reaching out to Citibank as they are the bank that issues our financing offers and it would be exclusively up to them to offer a 24 month non interest financing offer on desktop computers purchased from Best Buy with a Best Buy branded credit card.

0 Votes

What if Insignia was a name that meant it could be returned to Best Buy and create a profit !

Remember return deposits ?
Remeber trade in value ?

If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars

to be shreaded instead of resold as used.

Every parking lot would be filled with only working vehicles and repair shops would be downsized

as broken cars were to expensive to fix.

But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so

I guess there is a bright side to this blight !

Since China stopped accepting e-waste companies like Best Buy have been put in the possition of

accepting the tech products and finding a way to defray the cost of disposal.

 

My idea is not novel or unique and therefore probubly not popular but what if we went back to design for

servicabilty and long life.

What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.

 

Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !

I can't do it alone as I am near end of  my patient life as well having seen when "Quality was job one"

was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now

we need to return that life style for heaps of junk or old stuff no one wants.

 

Pay back is a b....

 

Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before

there is no space on EARTH left ?

 Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that

can make a change happen !

 

https://corporate.bestbuy.com/about-best-buy/hubert-joly/

Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.


Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology. 


Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.

Status: Acknowledged

Thanks for the suggestion. The rate technology is currently advancing, and changing, I just don't see any manufacturer following through with this idea. Why fix something that is no longer relevant technology when you can buy comparable technology for less that it would cost to repair said item.

0 Votes

Change Credit Card Vendors

Status: Acknowledged
by sfoosball on ‎09-05-2018 02:55 PM

Sorry but I gave up trying to figure out how to make a new topic in Customer Service so I thought I would throw my idea out here. 

 

For the most part, my experience with Best Buy customer service has been pretty great. Not so with Citi. Whenever I ask a question, they don't read the substance of the question, they just copy and paste an unrelated answer and then tell the customer to go away. 

 

Next, I am fearful that their archaic security methods are indicative of their overall security and that my personal data is at risk. For example, they cannot figure out how to deal with HTML in the secure message center so they ban the use of all punctuation as their "solution".  They say "some" punctuation but you can't use an apostrophe, comma or period so it's all punctuation. This is bad... really bad. If their security people can't figure out how HTML works, how can we expect them to protect our data?

 

I also think that the terrible Citi "customer service" reflects poorly on Best Buy. I've seen several blog posts about how terrible Best Buy was only to find out that it was Citi customer service that treated the person so poorly. Citi is one of those companies that seems to dismiss losing cusomers; it's not even a minor inconvenience to them. 

 

I've had a Best Buy rewards card for fifteen if not twenty years. By far Citi has been the worst Best Buy connected customer experience I've ever had.

 

Thanks for listening.

Status: Acknowledged

Thanks for sharing your thoughts on our partnership with Citibank. I can promise you we do reevaluate our partnerships when we deem it appropriate.

Improve pre order options.

Status: Tell Us More
by FreeHat on ‎08-31-2018 05:56 PM
I feel like customers should have more pre order control.
Maybe i dont know how to access options online but i think customers should have a wider range of abilities when pre ordering.

1st id like a section in the profile where it has a list of everything you have pre ordered, as well as how much is paid. going into order history is a total pain because i pre order them so far in advance.
2nd. the ability to upgrade pre orders or an option to put down x amount and auto switch the pre order to a special edition if one is later revealed. this always happens. it has happened with xenoblade 2, smash bros ultimate, and will no doubt happen with metroid prime 4. im left with pre orders on both editions having to refund or return the original.
it would have been nice to have an auto switch or something for the smash bros collectors, since i missed out on that even though i pre ordered the regular edition long ago..knowing there would eventually be a special edition. even asking the associate if an auto switch option existed...it didnt. best buy should make one.
3rd. the ability to continuoisly put money toward a pre order. seems like an obvious option to me. some people dont have money at times and other times do.
4th when pre ordering online, the ability to pay upfront and have the transaction go through immediately. id like to pay an entire amount up front, and not have to wait till release date to pay it off on my best buy card, or to have my account dinged for x dollars months after i have decided to order something.
5th Bring back Gamers club unlocked!!
you guys are nuts for getting rid of it. the amount of game sales this brings you is enormous. it has convinced me to buy games where i was on the fence about the purchase...it has made best buy my only spot for game purchases. in the past i have received games as gifts from other stores... since i have GCU, i return them to their store, and bring that money to best buy.

Status: Tell Us More

Would anyone else like to see these as options when preordering? Make sure to vote for an idea if you like it.

0 Votes

I will be honest. I like seeing the featured items about what's hot for certain categories. You show us potential buyers what other customers are checking out and buying.

 

But I just don't see the love for certain categories such as accessories for gaming, or perhaps for computer accessories such as Mice, keyboards, you know the little stuff that makes our computers and computing sessions better.

 

The article you had where you featured a Best Buy employee about what college tech he suggests is a great start, you have lots of inspiring ideas from that, perhaps use some of that to build a showcase that highlights the littler gadgets that deserve more attention than they currently get.

Status: Tell Us More

Who would like us to highlight gaming/computer accessories more? Make sure to vote for an idea if you like it.

0 Votes

Gaming/Retail

Status: Tell Us More
by juniorp187 on ‎08-29-2018 09:16 AM

Hopefully I am able to reach somone in corporate. I was looking at the news earlier this morning and noticed that Best Buy has closed several small mobile stores to stay in the business. I grew up in the 90's and to be honest, best buy never reached its peaked like it used to. I remember when Nintendo 64 was brought out, there used to be large advertising in the ceilings and large TV's that were merged into 1 TV monitor to show people playing Super Mario on the game floor. If you look at BestBuys in the 90's picture, its an Iconic picture the inside with the huge screen.

 
I really don't want for Best Buy to go like Toy's R US did. Now that Toy's R US has left, Best Buy has a real big chance to compete against GameStop in the gaming sales category. 
 
I suggest putting more consoles on the floor with more games for costumers to play. 3+ consoles of each (ps4, xbox, nintendo) with all the consoles grouped in the center for kid's to interact. The main games coming out in the month, you can display them on a large screen like in the Nintendo 64 era so when customers go inside the retail stores, the first thing they see is a large screen with a customer playing a game. Of course select tiles can't be displayed due to their rated 17+, but at least you can attract the youth once they walk in the door.  Maybe have a large screen over 100 inches in the ceiling angled displaying game trailers and get revenue from the game manufactures for advertising. 
 
I'm a 6' 0" guy, and I can't even tell where the gaming areas are unless I walk the entire store in BB stores I never have walked into. I would like that when I enter the retail store, I immediately know "Thats's the gaming area " , " Right there is the large screen!".
 
Toy's R US failed when leadership changed. They use to have lots of rows of remote control toy vehicles. Over hundreds of RC cars and sales were boosting in the 90's. I wrote them this email in 2/26/2015 and no one listened. Toy's R US is now dead...
 
" Good morning,
 
Will Toys R US bring back the huge Remote Control (RC) isle's it use to have in the U.S.A? When I was a kid in 1994 to 2004, I remember Toys R US had huge selection of RC cars that were displayed behind glass windows. There use to be over 200 available car selections from small RC cars to Monster Truck RC cars that had the size of a Go-Kart with rechargeable batteries included! Now that I have a 5 year old son, I feel like Toys R US has dropped the ball and veered away from RC selection available in stores. Also, I feel like Toys R US prefers to sell cheap RC cars with no batteries included in order to sell, sell, sell batteries... Toys R US use to be #1 in Remote Control products. I've been using Hobbies stores and Amazon as my primary choice of RC cars. Please bring back the old Toys R Us!
 
P.S. I guessed most of these email address with help of Executive committee webpage names Smiley Happy
 
Best Regards," 
 
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
Thanks for your time. I know you all want growth, sales, and for business to boom. But that never happens if you don't listen to your customers. You need to shift your focus and where you can improve where there is little competition. Right now, GameStop and the gaming industry is your only choice as Toy's R US failed. You need to pick up the gaming market customers that were left stranded. When I walk into a Best Buy, In my mind I see 3 large selling categories. TV's, Laptops/Electronics, and Gaming. Appliances is a big one, but with my age I prefer electronics. Besides you have too much competition with Lowes, Home depot, and Brandsmart in Appliances. I would give the gaming retail market another look because we are going to a digital era.  Bring back those large drop down screens in the ceiling. Those are my 2 cents. 
Status: Tell Us More

Would anyone else like to see us redesign our stores like this? Make sure to vote for an idea if you like it.

0 Votes

best buy card

Status: Acknowledged
by mikeyb0412 on ‎08-26-2018 02:34 PM

We need 24 month financing on desktop computers . Been waiting long time for you to offer. 

Status: Acknowledged

Since the financing offers are provided by Citibank you will need to reach out to them on this.

0 Votes

If you go to the trade-in calculator and try to search for models such as the Lenovo Yoga, HP Envy x360 or Dell XPS noteboooks, it never pulls any of these models up.  Instead you have to go spec-by-spec thru the configuration tool and you get a really low-ball offer like $95.  So for instance, a HP Spectre x360 (SKU 6080200); Pasting the SKU returns no results; typing HP Spectre x360 also returns no results. When you tap on the link to search for a laptop and put in the specs (Intel Core i7 - 16GB Memory - 512GB SSD) it returns a trade-in of $170 for a $1499 laptop -- or in other words, a laptop that you currently sell in-store and online, depreciates 89% when you leave the store with it or when it ships to you from the warehouse.  

Status: Acknowledged

Thanks for letting us know about this. There are just too many models of laptops over time to have them in our trade-in system, and that is most likely why we require a customer to input specs instead of make/model.

0 Votes

I am a Best Buy fan, and have been for years. Over the years, I have changed my purchasing habits towards always going to Best Buy first, unless they don't carry something. Case in point, LG has a 4k projector HU80KA, which is not carried by Best Buy. This is a $3,000 projector, and from the reviews and marketing materials, looks like this is a great projector. However, if I want to buy it, I have to go elsewhere. This is just one item, and I've seen it with other projectors, and also with other products too. If given the choice between Amazon, BH, etc, vs Best Buy, there is no question who I prefer to give my hard earned money to, but for something like this, I am hamstrung. Is there a way to special order a product like this? I am still working on the money portion, but as I get closer to making a purchase, I thought I would ask in case I was unaware of an existing process.

Status: Tell Us More

I can assure you we want your business as much as you want to give us your business. We of course do not sell every consumer electronics that are on the market, but I'm bet it's pretty close. Would anyone else like to see us carry this projector? Make sure to vote for an idea if you like it.

0 Votes

A 4K/Blu Ray 6 Movie Steelbook Collection when Mission Impossible Fallout comes out would be nice to have

Status: Acknowledged

You will need to reach out to the studio on this as we don't put these collections together. Thanks!

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