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New Idea

Veterans Day Discount for veterans

Status: New
by Degolfnut on ‎11-07-2019 07:00 PM

I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.

 

I appreciate your time and consideration of this suggestion.

 

Sincerely,

Degolfnut

0 Votes

Pre-order

Status: New
by Nosrider on ‎10-27-2019 05:09 PM
On bestbuy.com there are tabs. I would like to see a Pre-order tab added, maybe to the "Products" tab
I want to see all pre-order items in one place
0 Votes

Refund Check process.

Status: New
by Flytohigh on ‎10-20-2019 07:12 PM

Being completely unaware of the policy that $800 or more and a check has to be mailed to whomever paid cash, this is a turn off to the company itself. Not only do I have to wait weeks for money that was taken from me in just SECONDS, but I also have to be in the dark of the process completely? The process of these refund checks are not good for the people who primarily transact using cash.

 

Here is the current process

1.Make a return

2. Be told there will be arefund check in the mail in 10 business days

3. Be kept in the dark until the paper reaches me in the mail whenever?

 

That is not how it should be done. If I can go to a major chain store and recieve a check from them on the spot, why not you guys? And if you insist on sending it in the mail atleast give us a way to track it, I had to call the cusstomer service number 4 times, the store once, and finally headquarters before I got to someone who was actually able to get me a straight answer on the situation. Everyone else knew nothing on how to handle or how to help me.

 

The point I am trying to make is that this process is a complete mystery and it should not be at all. How it should be is the store should have a checkbook for refund purposes and given to the customer on the spot. And if that is not viable then there should be a reference number to show the status of your refund check. From Recieved, to processing, to Send and the most important part is the a tracking number so we know when it coming. Being kept in the dark is not something I like.

0 Votes

RELIANCE UPON DELIVERY DRIVER'S RETURN TO WAREHOUSE BEFORE HANDLING DAMAGED TV ISSUES IS STUPID BECAUSE:

1. RESOLVING THE PROBLEM (CRACK TV SCREEN) SHOULD BE IMMEDIATELY ADDRESSED WHEN THE SOON TO BE EX-CUSTOMER BRINGS THE PROBLEM TO THE COMPANY'S ATTENTION.

2. ASKING THE CUSTOMER TO WAIT 24 TO 48 HOURS BEFORE VERIFYING THE ITEM WAS DELIVERED IS LIKE WAITING FOT THE POST OFFICE TO DELIVER MAIL.

3. BEST BUY'S " SOLUTION CAUSE THE SOON-TO-BE EX-CUSTOMER LOOKING AT THE CRACKED TV."

4. WHAT AMAZON AND EBAY DO IS UPON NOTIFICATION OF A PROBLEM IS IMMEDIATELY SELECT A DATE AND TIME TO DELIVER THE REPLACEMENT AND PICK UP THE DAMAGED ITEM.

5. WHILE BEST BUY IS DECIDING WHAT TO DO TO RESOLVE THE PROBLEM OF A CRACKED TV,

6. I WILL NOTIFY MY CREDIT CARD COMPANY ANOUT THE DELIVERY OF A CRACK TV TO OBTAIN A TEMPORARY CREDIT.

7. THEN, I WILL ORDER THE SAME TVFROM AN AMAZON OR EBAY VENDOR WHO WILL DELIVER A NEW TV WITHIN 24 TO 48 HOURS.

8. BEST BUY'S "SOLUTION" WIL RESULT IN THEM GOINGOUTOF BUSINESS SHORTLY.

0 Votes

Great Idea

Status: New
by GriffinGlaze100 on ‎10-13-2019 04:03 PM
Hello Best Buy Development Team I would really want Best Buy to start Making Reloadable Best Buy Gift Cards because they are the best. It saves money a lot faster than the Traditional Best Buy Gift Cards. You can take it to the customer service center and reload it.
0 Votes

Hello, 

 

The Tamron 17-28mm F/2.8 Di III RXD Lens for Sony Mirrorless Camaras (E-Mount) came out not too long ago. Its been reviewed as a great budget friendly wide angle lens. Best Buy already carries its big brother the Tamron 28-75mm Di III RXD lens. I was wondering if Best Buy has any plans to stock these in the future since I would prefer to buy this product using my Best Buy Credit Card.

 

Would be awesome!

 

Thanks,

Daniel

0 Votes

Bring back the weekly Ad on website

Status: New
by kmackenzie on ‎10-07-2019 12:18 PM

Hi,

 

There are a couple of threads in the forums discussing the displeasure of Best Buy eliminating the weekly ad.  From what I can see every major competitor with brick and mortar operations has one.

 

Please check https://forums.bestbuy.com/t5/BestBuy-com/What-happened-to-weekly-ad/td-p/1307502 and I know there was another thread that I can't find.

 

But you trying to say it back Top Deals is very confusing.  Seems like two very different use cases.  I would love to see the study you did to show how this was costing you money....

 

Thanks for the consideration and hope to see it back soon!

 

 

0 Votes

Steelbook shipping

Status: New
by sanjaymenon on ‎10-06-2019 08:12 PM

Do not ship steelbook blurays/dvds on a plain envelope which doesnot have a bubble wrap layer inside... I have had personal experience and have seen the same with my friends, when steelbooks are shipped on UPS envelopes without bubble wrap layer. It creates dents in the steelbook case which caused the steelbook to be returned at store multiple times. Off late, my last 3 orders were delivered by USPS in a bubble wrap envelope and the items arrived without any dents...

0 Votes

Answer Me Remote

Status: New
by Ariellmuller2 on ‎09-26-2019 01:03 PM

In this competitive age of marketing, it is a warm welcome to find a product worthy of consideration. The innovative, and creative, Answer Me Remote is a must have for everyone.

 

There are endless opportunities for commercializations because the product can be stocked anywhere electronic items are sold. The product is not only unique, but opens up a new and highly profitable product line with very low production costs, and is convenient  and desirable like no other.

 

The portfolio enclosed shows US Patent 8,931,179 B2 protecting the product. We are pleased to announce the product is protected with one (1) claim and six (6) drawings to ensure less opportunity for competition. My client has indicated the product may be obtained through a sales, or license agreement.

 

We appreciate your interest, and hope you find that this product offers a fantastic opportunity to cater to your customers, and bring profits to your bottom line.

 

We at Pacific World Marketing LLC appreciate your valued time, and consideration, to evaluate this product.

 

Please feel free to contact me if you have any questions. Our office number is (925) 634-1140.

 

Thank you,

 

0 Votes

Good day to you all! I was hoping if Best Buy could ship to Saipan, Northern Mariana Islands with zipcode 96950. It would mean a lot to us over here as we order our stuff from here and it is always a great experience getting what we wanted but apparently you can't ship here anymore. Saipan is a US territory as well and I don't see why it's not okay to ship here anymore. Please, if that's all we're asking for that would be greatly appreciated. Best Buy is one of the best place to get your electronic needs. Thank you and hope it changes Smiley Happy

Status: Acknowledged

Thanks for reaching out to us on this. We truly do appreciate you feedback.

0 Votes

Overhaul Purchase Pre-Order Process

Status: Acknowledged
by Krahnin on ‎08-14-2019 08:18 AM

Team, let's talk. Much of this is going to focus on game pre-orders, but parts hold true for almost all pre-orders from the company. Over the years, I have been an avid Best Buy customer. I bought into the Gamer's Club Unlocked program (discontinued), have maintained Elite Plus status in the rewards program, and have tried to make every reasonable effort to make pre-orders and purchases for most items (not just games) at bestbuy.com or within physical stores.

 

That said, this process has become increasingly difficult and significantly less rewarding over time. Let's focus on games. If I want to pre-order a PC game, Best Buy is often one of the last retailers to list it (if it even lists the game at all; often times, console versions are listed but the PC game is never made avaialable for pre-order/purchase, forcing me to aquire it elsewhere). Take Cyberpunk 2077,  Best Buy was one of the last to list the PC version of the game. Additionally, there are a myriad of issues/hurdles the pre-order presents:

 

  • I am being sent a physical box with a code in it (there is no option for simply having the code emailed to me digitally). This has got to cost the company in stocking physical inventory, shipping costs, manhours etc. not to mention physical waste as many people will simply toss the empty case. All of these could be mitigated if you simply allowed for digital pre-orders.
  • There is no information on the item page for which service the digital code is for (i.e. Steam, GOG, Epic Games). That is a deciding factor for me. I don't particularly want 10+ different game launchers to juggle.
  • You do not accept Apple Pay for pre-orders. This is especially bad now that Apple is offering 2% cash back on their credit card when used via Apple Pay. Best Buy gets paid the same; it is the same card number; I get charged the same...I cannot think of any reason to disallow that other than to push me elsewhere to a site that will allow me to capitalize on this incentive. While one game might not be a big chunk of cash back, it adds up over time or when I pre-order higher dollar value items. More and more, this will push me to other retailers.

On top of all of that, I have very frequently had issues with receiving shipped items arrive damaged. This got so bad that I have refused to purchase collector's editions unless I have the bandwidth to walk into the store and do a physical pickup. If I don't have that bandwidth, I order elsewhere. What happens is, I'll end up getting something damaged, reach out to Best Buy for a replacement, and then get told there is no available stock to resolve the issue because the item is sold out and was produced in limited quantities. This is not a one time thing, but typically the norm.

 

To recap, with the death of Gamer's Club Unlocked, late or nonexistant product postings, postings with missing pertinent information, lack of Apple Pay support, inability to pre-order a simple digital code, and poor shipping standards (which I am forced to use due to lack of digital purchase options)...I have found myself shopping elsewhere with increased frequency. Overall, it seems the company is insisting on incurring significant unnecessary costs and is inentionally driving away customers who want to support the company. Frankly, the only thing that is currently keeping me coming back is the rewards program, though that is not providing enough value to make up for the headaches.

 

While a long read, I would love to see some of these ideas implemented. Unsure how much of this is beyond the immediate control of Best Buy, but I feel if these could be implemeted or at least worked towards, it would streamline the business, reduce cost, eliminate customer headaches and begin adding value for customers to continue picking Best Buy above the competition.

Status: Acknowledged

Thanks for reaching out to us on this. We truly appreciate your feedback.

0 Votes

From this page: https://www.bestbuy.com/site/help-topics/warranties-and-manufacturer-contact/pcmcat204400050042.c?id...

 

It says, "Manufacturer warranties apply to items purchased on Best Buy dot com"

 

What it does not say is that if a customer can return an item to the store and claim a replacement under the manufacturers warranty or if it just applies in the event of a defective item and so forth

 

The wording needs to be improved to clarify what it means as it can cause those to believe they can return an Item outside the return and exchange policy for a replacement under the manufacturers warranty.

Status: Acknowledged

Options under a manufacturer's warranty vary greatly from one warranty to the next, and if you want to know how a manufacturer warranty you would need to contact that manufacturer.

0 Votes

Hi,

 

Can you please consider a third location in the Boise [Idaho] in West Boise [Idaho]/Meridian [Idaho]? Thank you!

 

Kelley [Way]

Status: Acknowledged

I can promise you we are always evaluating opportunities. Thanks for the suggestion.

0 Votes

impressions vanity mirror

Status: Tell Us More
by cracksabath on ‎07-11-2019 06:52 AM

i reeeeaaaallly love these mirrors and i think you guys would sell a lot of them if you did! please stock these mirrors so i can buy one right now lol.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see us carry Vanity Mirrors? Make sure to vote for an idea if you like it.

0 Votes

I'm not sure if every product is like this but specifically on iPhones, I noticed it's so trivial to get pricing on AppleCare for devices.  If you click learn more you get led into a page trying to pitch all the benefits.  If you click on a phone then you have to pick a carrier, etc. etc.  Why isn't pricing displayed transparently on the product page when you click on an iPhone? This is an integral part of trying to determine the trust cost of ownership of the device and making it so trivial to get the information may be opting people into just passing on it.  

 

Here's what I'm talking about:

 

https://ibb.co/Yjy2rsx

Status: Acknowledged

Thanks for the suggestion. We truly appreciate you reaching out to us on this.

0 Votes

edit post in community forum

Status: Acknowledged
by ndl318 on ‎07-08-2019 04:40 AM

Dear sir madam, 

a simple feature to edit post is not implemented. This is very strange

Status: Acknowledged

Hey, we do not allow a user to edit their posts in our forum.

0 Votes
I am a best buy elite plus member. I spend several thousand dollars a year a best buy. One of the main reasons I do that is the rewards program. I enjoy being able to use rewards to buy Microsoft gift cards to buy Xbox games. I have not bought a physical copy of a game in 5 years, but I still go to Best buy for my Xbox cards. Relatives know that I enjoy best buy gift cards for holidays. If you cannot allow us to buy gaming gift cards with our rewards, then you have lost my business. I will gladly cancel my best buy credit card and take my business elsewhere if you are going to take away the biggest benefit of shopping there.
Status: Acknowledged

At this time we will not be making this an option.

0 Votes

The other day, when I was searching for tablets to see what I can find for cheap, I noticed an influx of listings for Apple iPads and other carrier devices included in the search. I dont want these listings to clutter my actual search so I'd like these turned off. If I wanted an Ipad at a monthly price, I'd go into the store.

 

But please not part of my search.

Status: Acknowledged
0 Votes

Expanded Recycling Section in Stores

Status: Acknowledged
by jimmichanga on ‎06-20-2019 02:02 PM

Best Buy should invest a section of the store to helping recycle or donate old technologies and educating the community on ways to potentially recycle outdated technologies. As climate change becomes more daunting in our near future, I think Best Buy should take action and spearhead recycling efforts within communities. Doing so would increase their brand reputation and possiblty increase their in-store traffic significantly. For example, if someone wants a new tv but still has a tv in their room that they don't know how to get rid of, they can come to Best Buy to recycle it (for a possible discount) and buy a new one in one trip. While it may not be lucrative for Best Buy, this idea can help to establish a stronger community around the Best Buy brand.

Status: Acknowledged

Thanks for the suggestions. We truly appreciate it!

0 Votes

Best Buy locations have a lot of floor space and technological assets that could be put to use after hours to hold gaming tournaments and events. Best Buy usually has a launch event for major games and will sometimes stay open late to accomodate a midnight or evening release of a new game or system. Ever since my favorite gaming lounge closed, I have been searching for casual locations to meet and play against other gamers in my favorite games like Super Smash Bros and Mario Kart. Smaller gaming retailers just don't have enough space in their locations to stage tournaments that don't feel cramped. I think the Best Buy community in major markets could rally support and gather participants for tournaments for their favorite games, and this would also bring more gamers in to Best Buy, some of which are likely to purchase games and accessories that they find in the store while they are there.

Status: Tell Us More

I can't imagine many of our stores would have the floor space for this. With that said, I would like to hear if anyone else would like to see this as a reality? Make sure to vote for an idea if you like it.

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