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New Idea
0 Votes

 

Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features.  I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.  

 

Here's where this is super helpful.  When customers compare printers, one of the things customers care about most is ink cost.  Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices.  It would be so much easier to have the prices listed right there next to the printer price on the side.  This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app. 

0 Votes

Video Rental

Status: New
by Griswell on ‎01-17-2019 12:26 AM

To whom it may concern,

 

Video rentals are dying. Netflix, Hulu, and Amazon amongst others stream and rent online tv shows and movies. The ability to find and watch a single film you want is limited to local video stores, as Blockbuster has fallen victim to the free market.

 

Best Buy has an opportunity to take advantage of the situation. By creating a rental service for movies, you would offer a solution to those that wish to watch specific films that are not being streamed on their site of choice.

 

My proposal is that Best Buy set up an online rental system that can deliver rented videos to customers, as well as the ability to rent movies at thier physical locations. After a customer has rented a movie, they could then be offered the opportunity to keep the movie by buying it a reduced (from store) price, via a function on the online rental site. This feature is intended to move more products than Best Buy currently does, creating additional revenue.

 

Best Buy already has the supply chain and physical locations to support a rental system. The main barriers are acquiring the specific licenses for the movies, setting up an online selection and ordering system, and negotiating a favorable deal with an appropriate delivery service.

 

The key idea to understand here is that by expanding Best Buy's potential avenues of income, and bolstering those that currently exist, the store will remain competitive and forward thinking.

 

Please take this idea under consideration.

0 Votes

Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers.  The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order.  Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.

 

Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window.  I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.

 

What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.

 

The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).  

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Improve Customer Support

Status: Acknowledged
by Aljones2000 on ‎01-08-2019 08:53 AM

I went to Best Buy yesterday in Frisco, TX located at North Dallas Tollway and El Dorado to exchange a gift. Their was one girl behind the counter who was very helpful. She told me where to go to find my new item. I found it and went back to service desk, there was a line of 5 people waiting with various issues. The Customer Service Girl was dealing with these people and issues as efficiently as possible, but it was taking some time. She called for manager support several times but it took about 15 minutes for a young manger to saunter over to the counter. Meanwhile I could observe several groups of sales persons talking with each other. The store was not busy at the time. 

My suggestion would be to cross train your sales force in customer service procedures so that they can recognize a line and get behind the counter and assist customers. And managers need to respond immediately to manager requests. There were several irritated customers wasting their time grumbling with each other as we waited in line.

To me this a no brainer and easily rectified. 

Service is key to your survival.

Thanks for you attention

Al Jones

Status: Acknowledged

Most sales associates can at least do basic returns and exchanges, but working the customer service desk is not necessarily within their job responsibilities. I can say that managers in our stores should be responding as quickly as possible to any needs in their store.

Huge gigantic banner

Status: Tell Us More
by nckhammond on ‎12-28-2018 01:21 PM
Put a huge, gigantic banner over the TV department stating free delivery for any TV over 50". With a disclaimer that any TV's self delivered will not be returnable for physical damage"

Might help reduce the multiple posts complaning about broken screens when they got.home.
Status: Tell Us More

Who else would like to see such signage in our stores? Make sure to vote for an idea if you like it.

0 Votes

Show open box store location

Status: Tell Us More
by Trusted Contributor on ‎12-13-2018 11:56 AM

You can purchase open box items in the Best Buy Outlet that can be shipped to you.  However, there are a number of items that are not open box in the outlet.

 

It would be good to see the location of a specific open box item.  The customer has to be aware that the item will not be shipped to them, if they want it they need to get to it.

 

There are some great deals out there for open box, but nobody wants to run to every store in 100 miles to see if that is the one that has that item. 

Status: Tell Us More

@bobberuchi, Hmmm that is interesting. Would anyone else like it to be easier to see where open-box items are currently located at? Make sure to vote for an idea if you like it.

Disable Automatic Subscriptions

Status: Acknowledged
by Trusted Contributor on ‎12-13-2018 10:40 AM

I would like to see automatic subscriptions not be a thing with Best Buy. 

I purchased a new computer for myself 12 months ago.  In the shopping cart I removed Webroot (which was free).

 

In May I purchased a new computer for my father.  This time I didn't remove Webroot. When I to my fathers place I  tossed Webroot in the garbage.  I set up my fathers computer. I did not activate Webroot. I did not register Webroot.

 

During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription) 

 

Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.

 

Nowhere along the line did I agree to a subscription. Further it should not have even activated.

 

You can go into your account and remove the subscription.  But you should not have to.  

 

What I would like for this suggestion is 

Best Buy does not Automatically enroll you in a subscription.

During checkout you should have to check a box to enable Automatic renewal. 

Status: Acknowledged

I hear where you are coming from on this, but at this time we will not be getting rid of automatic subscriptions.

Shipping- package delivery

Status: Tell Us More
by nursemichelle13 on ‎11-26-2018 05:23 PM
I think that all purchase bought should be shipping in packaging that disguises the item bought. I had a Christmas gift ruined when a computer monitor I purchased for my son was delivered in the monitor box and no additional packaging. This could reduce thefts of packages as well.
Status: Tell Us More

I'm sure this is the case most of the time, but I do believe this idea has been proposed in the past. Would anyone else like to see us do this. Make sure to vote for an idea if you like it.

0 Votes

longer term for computers

Status: Acknowledged
by mikeyb0412 on ‎10-25-2018 02:58 PM

I saw appliances from$479 had 18 financing and I really think it would be cool to have 18 financing for computers  for $599. I got my last computer with 18 month financing and now my desktop died and Im in need of all in one and I need 18 months because Im on fixed income. thanks for reading

Status: Acknowledged

I hear you on this. I actually got a promotional email today from us on exactly the type of offer you are asking for. Just keep your eyes open for Citibanks financing deals.

0 Votes

I'm sure Best Buy's Elite and Elite Pro members already enjoy the various membership benefits they get with their tier of membership so why not go one up and open up the holiday shopping season a couple of weeks early for these members? Elite Pro would have theirs begin followed by Elite a week later, and then the Best Buy Basic members.

 

What do you think?

Status: Acknowledged

Thanks for the suggestion! I can assure you we are always looking at ways to reward our most loyal customers.

0 Votes

Gift bow

Status: Tell Us More
by Rhatab on ‎10-11-2018 03:28 PM
It would be great if you would offer free bows red ones preferably to top off laptops and other technology items sent to loved ones as gifts. Just a thought.
Status: Tell Us More

I'm not sure how we would get this done, but I am curious if others would be interested in gift packaging options? Make sure to vote for an idea if you like it.

0 Votes

Rewards Points

Status: Acknowledged
by JerryHuot on ‎10-04-2018 09:44 AM

My wife buy gift cards for points to use for gas discounts, so when I spent $1695.00 a month ago using gift cards, I thought I would get my points. That did not happen because I used gift cards. I buy Starbucks gift cards and get points from Kroger, I spend the money at Starbucks and get points from Starbucks with no problems, I have spent a lot of money at Best Buy in the nineteen years I have lived here and will spend no more because of not getting points. 

Status: Acknowledged

It is correct that a My Best Buy member would not get My Best Buy rewards points when using a gift card(s) to make a purchase. The reason for this is that when purchasing a gift card from us a My Best Buy member should get My Best Buy rewards points.

SteelBooks® for Canadian Buyers

Status: Acknowledged
by Thwip on ‎10-03-2018 02:49 PM
I have an idea, that perhaps the movie buying team isn't aware of. Westcoast Canadian SteelBook® Collectors, like myself, drive to Best Buy Bellingham to purchase SteelBooks® and I know I'm not alone in doing this; I just met a fellow Canadian Collector at the store yesterday. I would suggest it might be a good idea to ensure ALL Best Buy SteelBook® releases are available for purchase at the Bellingham location, not just "Available today at a store ___ miles away from Bellingham", as has been the case for some more recent releases. Thanks.
Status: Acknowledged

What items are in stock at a specific store really depends on many factors, and I can promise you we are always working to make sure all the needs of each customer are met at their local store.

0 Votes

24 month financing

Status: Acknowledged
by mikeyb0412 on ‎10-01-2018 01:10 PM

I keep looking every week for an extended financing for all in one computer. I need one and thats only way I can buy one on fixed income

Status: Acknowledged

Citibank changes their no interest financing offers on our Best Buy branded credit card often, and my best advice would be to keep your eye open. I use these financing offers all the time, and in fact just received a 24 month financing offer from Citibank via email for purchases $999 and up; I promptly went out and bought a new lens for my camera.

Telephone Numbers

Status: Acknowledged
by Jayster1961 on ‎09-14-2018 08:25 PM

I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working on ways to improve our phone system.

0 Votes

New Popular product: Godox.

Status: Tell Us More
by Black_Rabbit on ‎09-13-2018 12:27 AM

Is Best Buy planning to sell them? Because retailers store like Samys camera and B&h already selling them in online shopping.

Status: Tell Us More

Interesting Flash products. Would anyone else like to see us carry these products? Make sure to vote for an idea if you like it.

Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors.  Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.

 

 

Status: Tell Us More

Would anyone else like to see us add this filter for monitors on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes

Price matching

Status: Acknowledged
by strrgzer on ‎09-09-2018 01:39 PM

I wondered if it would be at all possible for those customer who are reward zone members and pay with a debit or credit card to allow them the capability to do a price match through the BB app.   I do also mean only for price matching our store.  They could click on their purchase and submit when they need to price match as opposed to having to come back in.  For some customers coming back in is an inconvenience due to distance or other issues.  This would allow us to assist our most loyal customers without them having to come back in.  After all, it's evident that those who have reward zone elite or elite plus are loyal, they should be afforded preferencial treatment. Just a thought. 

Status: Acknowledged

Due to the complicated nature of a price match request we need each to be addressed manually by a customer service representative.

0 Votes

Desktop computers

Status: Acknowledged
by mikeyb0412 on ‎09-06-2018 11:34 AM

I have been waiting for 24 month financing on desktop computers. Appliances have been 24 for long time and time to change. Well got email today phone has 24 month fiancing. Comeon man. lets have a special months and have desktop allin one 24 months

Status: Acknowledged

I would suggest reaching out to Citibank as they are the bank that issues our financing offers and it would be exclusively up to them to offer a 24 month non interest financing offer on desktop computers purchased from Best Buy with a Best Buy branded credit card.

What if Insignia was a name that meant it could be returned to Best Buy and create a profit !

Remember return deposits ?
Remeber trade in value ?

If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars

to be shreaded instead of resold as used.

Every parking lot would be filled with only working vehicles and repair shops would be downsized

as broken cars were to expensive to fix.

But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so

I guess there is a bright side to this blight !

Since China stopped accepting e-waste companies like Best Buy have been put in the possition of

accepting the tech products and finding a way to defray the cost of disposal.

 

My idea is not novel or unique and therefore probubly not popular but what if we went back to design for

servicabilty and long life.

What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.

 

Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !

I can't do it alone as I am near end of  my patient life as well having seen when "Quality was job one"

was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now

we need to return that life style for heaps of junk or old stuff no one wants.

 

Pay back is a b....

 

Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before

there is no space on EARTH left ?

 Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that

can make a change happen !

 

https://corporate.bestbuy.com/about-best-buy/hubert-joly/

Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.


Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology. 


Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.

Status: Acknowledged

Thanks for the suggestion. The rate technology is currently advancing, and changing, I just don't see any manufacturer following through with this idea. Why fix something that is no longer relevant technology when you can buy comparable technology for less that it would cost to repair said item.

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