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New Idea
0 Votes

Manager bonus

Status: New
by on ‎08-08-2020 11:39 AM

It would be nice to see hourly managers get done sort of bonus, with hourly employees getting a party increase and salaried managers get a bonus, there's nothing there for hourly managers. I don't think that's right, especially for those who've worked this whole time. 

0 Votes

Update Filters for SSD

Status: Tell Us More
by Emerging Expert on ‎06-22-2020 01:04 PM

SSD is becoming more and more common.

one of the important factors when shopping for an SSD (or any expansion) is the interface

Currently BB shows (for SSD) USB (various types), SATA. Wi-Fi and Other.

Arguably NVMe is a more desirable interface because it is very fast. But it is lumped under Other. There should be a filter for PCI Express

Status: Tell Us More

Does anyone else want to see us expand our filters for Solid State Drives? Rember to vote for an idea if you like it.

0 Votes
I would like to see boolean search capability added to the web site. Say for example I want a monitor that is either UHD or QHD The ability to put things in quotes so it searches for the exact string example monitor and (uhd or qhd)
Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see this? Make sure to vote for an idea if you like it.

Docking station filter

Status: Tell Us More
by Emerging Expert on ‎05-27-2020 10:15 AM
I would like to see a filter added for Docking Stations Specifically Type of input connection USB USB-C Thunderbolt etc... Number and types of outputs
Status: Tell Us More

I would like to see this as well. Would anyone else like to see this as a filter option? Make sure to vote for an idea if you like it.

0 Votes

Purchasing Online off BB web page

Status: Acknowledged
by on ‎04-28-2020 10:44 PM - last edited on ‎04-29-2020 09:17 AM by Social Media Specialist Social Media Specialist

Your purchasing program has a big ... huge ... flaw. Once we pay through our credit card the page goes back to original and there is no invoice to print .... we can't figure out if the payment went through .... it says a email will be sent to your email address ..... I go there nothing..  nada .... also nothing in the deleated and nothing in the spam deleation..... I had to call the local store twice to find out if the purchase actually went through...... what a usless waste of hours of my time and your emplyees time and labor just because you can't hire a decent web page designer. GET WITH IT FOLKS... .We all want to be able to print and see proof of our purchase AT THE TIME OF PURCHASE. Yes, right then and there 

I picked up my computer that  I purchased yesterday in front of the store but then today , I look at my bank statement and see two computers were purchased , I mistakenly bought two , the second now being sent to me by UPS .... just because there was no way to see if my purchase went through the first time I tried .... So now .... I'll be returning the second computer for a refund ..... a total priceless waste of everbodys time and the companys money. If I was back running my business again .... oooh .... yes ... this type of thing would be cured in a heartbeat and if not then the heads would roll. Best Regards Steve {removed per forum guidelines} in Sun City Artizona

Status: Acknowledged

Thanks for the thoughts on this. You should be able to do this as bobberuchi described.

0 Votes

protect your customers

Status: Acknowledged
by on ‎04-24-2020 01:11 PM

Hello, I've been having an issue. For the last few weeks I've been attempting to buy myself a Nintendo Switch for my upcoming birthday of isolation. This seems to be impossible, as they sell out the moment they become available anywhere. Nobody is allowing me to pre-order it, and I can't beat the bots that are doing the actual purchasing because their sole purpose is to wait and purchase immediately. I'm a business major in school, and they keep telling me, "If you want to make money, find a need and fill it." Right now your true customers have a need. They need to be protected from those who would take advantage of an unfortunate situation. If your marketing team is on its game, there's a real chance to boost revenue for your company during this econominc crisis by simply adding a fee to reserve or pre-order items that sell out too fast. By imposing a limit of 1 per customer per given amount of time, you can make life a little harder for the monsters who are taking advantage of people, and really show people you care. I'd happily pay the fee, especially since I refuse to buy from those people taking adavantage. I'll be sending similar emails to all who carry this item in my area, hopefully someone listens, because whats happening here is wrong. 

Status: Acknowledged

Thanks for your thoughts here.

0 Votes

Geek Squad work during social distancing

Status: Acknowledged
by on ‎03-30-2020 03:28 PM
I have an annual membership that I cannot use now because of social distancing. My suggestion is to keep the Geek Squad Employees working on a limited basis only to service customers who have purchased an annual plan. I suggest that no more than 3 technicans work at the same time (could be limited to 1 alone), fixing computers, updating equipment or what ever service the customer member needs performed. This would allow the technicans to work at least part time. It would allow the stores to catch up on the back log that existed at the time of the shut down. At least at Vernon Hills, IL it generally took about 2 weeks of being without my computer to get a new harddrive installed. Customer Members with an annual membership could be notified by text and emails that they can call or email to discuss what service or repair is needed and to schedule a drop off (outside the store) of what needs to be serviced. Better than no service. Keeps some people working. Keeps persons who paid for a one year plan happier that there is some way to arrange service. I personally have 2 more computers hat need hard drives replaced.
Status: Acknowledged
0 Votes

SHIP TO SAIPAN, CNMI!!!

Status: Acknowledged
by on ‎03-12-2020 07:24 PM

Hi Best Buy,

 

Please add the Commonwealth of the Northern Marianas Islands (CNMI) to your shipping destinations. It's postal state code is "MP", and the zip code is 96950.

 

Reasoning: YOU ALREADY OFFER SHIPPING TO GUAM!! SHIPPING RATES ARE EXACTLY THE SAME TO THE CNMI!!!

 

There is a good amount of people that would love your products down here, and we are a mere 30 minute flight away from Guam anyway.

 

Si Yu'us Ma'ase (Thank you)

Status: Acknowledged

Thanks for the suggestion.

0 Votes

Your Reward Points Program is a completely mediocre system that needs to be redesigned. Its purpose should be to actually rewards customers for spending money in your extremely expensive store and not to mislead them into thinking that at least part of their money is not wasted. This will be brief and far from complete.


First of all, why do we need certificates? You buy, you (hopefully) get points. The system at Best Buy is able to show a detailed Rewards activity and representatives are able to tell you if a certificate has been issued or not. The need for a certificate is at minimum, irritating.

 

However, given that this is the way they operate... 

 

1. Certificates should never be automatically issued for regular, elite or super elite customers. Spent money is spent money regardless of your classification within the Best Buy social strata. What is the point of rewarding if a certificate will be arbitrarily issued without customer consent? This results in 1) wasted reward that BB will eventually refuse to honor if it was not used 2) unneeded spending if you mistakenly try to obtain your reward at all costs.

 

The time at which certificates will be generated is completely obscure. After purchases, points take a while to be posted in your account and the amount of points you have is not really something vital to keep in mind constantly. This invariably results in a SURPRISE! certificate issued to the customer. The really lucky ones are those able to catch a glimpse of this notification amidst their crazy inboxes.

 

2. After the certificate was randomly issued, if it was not used by the customer, BB refuses to validate it if the expiration date passed. This may seem to be a valid reason to strip you off your points, but really, why do points need an expiration date. Points shouldn't have expiration date because the purchase made is something that belongs to the past and cannot br undone (unless you return the item, but then, you will not receive a single point for it). In the same way we cannot travel back in time to unpurchase items and keep the points, purchases shouldn't be annulated. Also, for God's sake, we are talking about a rewards program, is this formality really necessary? BB should eliminate expiration date of rewards points.

 

 

3. Account settings shouldn’t change themselves by their own. Just like in facebook, where your privacy settings update themselves every now and then to unprotect your data, I found out that my settings for when a reward should be issued will eventually default back to the $5.00. No matter how many times I change it, it will happen, someday, somehow. I would sometimes log in preemptively to check the status, and could either find my updated settings or discover that they were set back to default. Like death, impossible to predict or avoid. Changes made by customers should be respected. 

 

4. Whole generations will die before ever receiving a birthday gift for being a member of the Reward Points Program. BB should at least wish me a happy birthday. 

 

5. Even though Best Buy sells items way pricier in Puerto Rico than in any other US possession or state, we do not have the option to receive the free shipping that comes with the membership when purchases are more than $35. In fact, we don’t have the option to have anything shipped to us. BB simply refuses to ship to PR. No further explanation. Best Buy must delete this from the benefits offered to their PR members since it is a blatant lie.

Status: Acknowledged

We appreciate your feedback on our rewards program.

0 Votes

Carry the Apple Pencil Tips (4-Pack) in-store.  This is a huge opportunity for Best Buy as these are compatible with all generation of the Pencils and you could be missing out on quite a few sales for folks that purchase the orignal Pros (which are now three generations old).  Not to mention those who have lost of damaged their tips. 

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see us carry this in our stores? Make sure to vote for an idea if you like it.

0 Votes

Add the Apple Lightning to USB 3 Camera Adapter, MK0W2AM/A to your accessory assortment.  This is the better of the two camera adapters because the previous-generation one has issues with power limitations (this one overcomes that by leveraging external power) and this one can also be used to transfer data from iPhone-to-iPhone.

 

 

Status: Tell Us More

Would anyone else like to see us carry this adapter? Make sure you vote for an idea if you like it.

0 Votes

Add an Item to your inventory

Status: Acknowledged
by on ‎02-20-2020 06:45 PM
DJI HD Goggles
Status: Acknowledged

Hey, is this different from the DJI Drone goggles we currently sell on BestBuy.com?

0 Votes

Any government employee discount?

Status: Acknowledged
by on ‎02-17-2020 07:15 AM
 
Status: Acknowledged

We do not have a discount for government employees.

0 Votes

Online orders

Status: Acknowledged
by on ‎02-11-2020 06:51 PM
You need to create a more seamless online order for store pickup process with store stock in mind. Experience- I ordered a tv for in store pick up the item was not available for a week. Then I received notice that the item wouldn’t be available until a month and a half later. Despite in that seven day period between my online order to ultimately my canceled online order could purchase the same item in store right away. It is not customer friendly and created a lot of issues resulting from the order cancellation.
Status: Acknowledged

Thanks for your feedback on this.

0 Votes

The landing page for the iPhone Unlocked Easy Upgrade Pricing could be easier to navigate.  Compared to the Mac one where you have the "See Offer" option where it tells you the estimated monthly payment, you never really get an estimated monthly payment for the iPhones even after you add the iPhone and AppleCare the cart.  I get that there's multiple AppleCare options as well, but this page is defintiely not as transparent as the Mac one.

Status: Tell Us More

Thanks for your thoughts on this. Would anyone else like to see this a different way on BestBuy.com? Make sure to vote for an idea if you like it.

0 Votes

Network Security & Firewall Devices

Status: Tell Us More
by on ‎02-06-2020 11:35 PM

I think the Gryphon should be cross-listed with the Network Security & Firewall Devices and I would love to see Best Buy provide more depth on these devices.  For instance, one of the things I had to dig for (outside of BB) was whether or not the Gryphon requires an annual subscription. There are also questions about how the filtering works, so you could mention that it's category-based or url-based or both. If they offer presets by age to make this an easier task to configure, etc.

Status: Tell Us More

Thanks for the suggestion. Would anyone else like to see this cross listed with Network Security & Firewall Devices? Make sure to vote for an idea if you like it.

0 Votes

Fix (Cellular) iPad Price Tags

Status: Acknowledged
by on ‎02-05-2020 12:57 AM

The price signs for cellular iPads need some TLC.  When I was in a store, the iPad Air tag only displayed the prices (no other information) and it was displayed inverted (priced highest to lowest, wheras all the other signs were lowest to highest).  They only had a single item tag for the 32GB iPad (7th Generation) - versus the columned tag for the iPad Air ---  one would assume based on this you don't carry the 128GB? And no Cellular tags were present for the iPad Pro.  Considering how long these have been out for, this is a huge miss and it wouldn't take someone that long to run thru and look into this and fix it. 

 

Also something worth considering, on some of the Mac tags, they list the same models twice - which presumably is for the different colors but at the top of the tags it already lists there's mulitple colors so this is sure to cause confusion. 

Status: Acknowledged

Thanks for the feedback.

0 Votes
Did you know CRT glass is sitting in recycle bin warehouses and just sitting there? Why?

Because you can't break down CRT glass. The only thing you can recycle CRT glass into is other CRT glass

Now flat displays of many types are in demand, but that's mostly the movie watching community.

If you look at any serious video game tournament, the competitors use 15 to 18 inch CRT if 4 x 3 and 22 to 26 in CRTs if 16 by 9. They don't play their game footage in Jumbotrons.

It's probably safe to assume that there's more video game-playing CRT enthusiasts than there are Laser Disc CRT enthusiasts

Also ecologically, the energy use of CRTs vs Flat screens are on par with each other. . UNTIL you get to 18-20 inches. Then it exponentially increases when linearly adding a diagonal inch.

Since more economic demand is in gamer sized, and less electricity strain on gamer sized, let's clear up those recycle warehouses, and make HDMI input 16x9 CRT TVs and monitors that can do real optical light guns

Those Wiimote guns are not very accurate. They are "relatively" accurate, but not " absolutely" (Pixel-for-puxel accuracy). The only HD CRTs available are 35 inches 16x9 and only do 1080i.

Very few people wanted to hire the local football team to move that stuff.

And games have delay anyway with progressive to interlace conversion.

The CRT glass is just sitting there. Just take it.
Status: Acknowledged

Thanks for you thoughts on this.

0 Votes
I've seen component Jack's that use one color to be the yellow for video. However that requires setting up the language and ignores s video which is better than standard composite.

The biggest problem with S-Video is it requires a separate Jack. I've seen devices at RV stores which take a standard component video and let you add an S-Video to two of the three video cables.

This is how I proposed it the green components or luma a component mode is also the purple or the chroma in S-Video mode. The blue component as the blue chroma difference in component video, is also the gray cable or the luma in S-Video mode. Finally the red component or red difference in component mode is the video in composite mode.

This is a way you could auto switch between all three modes. I'm assuming the chroma in s video and the two chromas in component are supplemental signals and don't generate a signal on their own meeting you can't just have pure chroma. So if the luma is in the green, then it switches to component mode. If the luma is in the blue, then it's an S-Video mode. Finally a composite video signal which contains less bandwidth for both luma and chroma makes an integrated signal recognize in just the red therefore if a signal goes to red, its composite.

All you have to do is make an adapter with two RC males one gray one purple at what end and connect them to an S-Video female on the other. Connect the s video cord male in the female connect the grey in the grey / blue and collect the purple in the purple / green.

If nothing you have has S-Video you don't have to pay for it, but you can buy these adapters for your S Video equipment.

Also the 3.5 mm adaptors could be used for both left and right RCA as well as Mini toslink. You either plug into 3.5 to RCA L/R and also you can plug in your toslink male into a toslink female to mini toslink 3.5.

Finally for coaxial surround it can have a second function. If none of the three RCA's four components are plugged,. Then the coaxial input will represent an ntsc tuner to play really old video games.it don't need an RCA to F-Type converter just plug the video game RCA cable straight into the coaxial port and make sure nothing else is plugged in.

Finally the switcher box what plug into the multi-port and you only plug-in what you need and make sure you leave everything else empty. So the Atari 2600 would only use a coaxial port the betamax would just use the red component which is composite and the 3.5 for left and right audio,. The LaserDisc will use s video which is blue / gray for luma a green flash purple for Chroma for sound you can either use the 3.5 as RCA 3.5 as toslink mini, and the coaxial as a direct Sound source.
Status: Acknowledged

I have to agree with bobberuchi that you need to reach out to the appropriate manufacturer on this.

0 Votes
I found some good news in 2009, I saved over $9,000 on a surround sound system. Instead of trying to have professionally installed a communal surround sound system in an asymmetric room which takes lots of labor to balance plus is only balance for one person in the room, I got Turtle Beach headsets which work on any media that outputs in Toslink a Dolby surround sound signal.

It's a lot cheaper and more realistic than communal surround. And I found a way to make it partially communal by transmitting the headphone output signal which is a two-track stereo signal through an FM channel that's that mean broadcast in your area and then you just receive it on an FM receiver with headphones plugged into it. Easy instant multiplication of a surround sound signal.

It doesn't make much sense with Turtle Beach headsets because that's for gaming, but for movie watching and TV watching and internet watching, FM transmitter the output is perfect for multiple users. The only cost of adding an extra user is adding an extra FM receiver and a headphone to plug it in, and it could be any stereo headphone that covers your ears shortly, no special headphones required.

But the problem is that Turtle Beach only translates from Dolby 7.1 discrete to Dolby Headphone. The problems come when the inbound signal is either DTS surround or lpcm surround. Natively DTS output silence unless your DVD player could convert DTS to Dolby, and even the best converters on the Xbox One do not have convincing sonic directionalism because it's doing a double translation first from DTS Toslink encoded to Dolby toslink encoded, and then from Dolby surround to Dolby headphone. The more times you translate the less elegant the language, and the directional information got lost in the shuffle.

with lpcm surround the problem is there's not enough bandwidth within the toslink cable to submit 6 uncompressed signals,. So it just sends and lpcm 2.0 signal through Toslink.

now unfortunately all the surround sound headphones are going in the wrong direction for movie lovers. Now all of them rely on internal computer / console surround encoders to translate surround sound into to track headphone and then pop that out through USB, while the device does nothing in and of itself.

The only way you can have an external decoder that works by itself that could work with Dolby Atmos. DTS X and lpcm 7.1,. Is to have an HDMI input and output with the middle device translating the Dolby Atmos DTS x + or lpcm 7.1 into either unprocessed sending it out to a communal system or process into surround headphone 2.0.

I never purchased a surround sound system other than my Turtle Beach. So I'm making assumptions about them. I assume all stereo decoders take a Dolby signal and converted to lpcm separated into multiple discrete speakers using the Dolby algorithm, and severely with the DTS signal and algorithm.

I assume the best way to convert any surround multitrack system to a headphone surround is to use the headphone encoder in the same language as the surround sound.

If I were to give it a model number I call it a 121, standing for a one-to-one conversion of surround language to headphone language.

Double translation ruins the surround effect. So Dolby Headphone converts everything from Dolby Pro Logic to Dolby Atmos, DTS X headphone converts everything from DTS x to the most basic version of DTS,. And lpcm headphone converts lpcm 7.1 and lower to a to track headphone soundtrack using method similar to Nintendo's headphone surround.

Another reason why I think this would be good is because Nintendo's headphone surround only works on the Wii U in gamepad mode and on the switch in docked mode. That's because the headphone plug is convenient to you. However a Wii U in wiimote mode as well as the switch in one of the undocumented woods will not work right because the headphone Port is so far away and they also interfere with your joycon / wiimote movement.

and then regardless of what it does to the surround HDMI signal the translator pipes out through a 3.5 mm headset and an FM transmitter so you could listen locally with wired headphones or you can listen anywhere the FM transmitter could broadcast and just add an FM signal to have surround Sound by a headphone locally where you are. Awesome multiple players at the same game could have headphone surround.... As long as everyone gets the same audio perspective, meaning everyone hears the sounds like it's coming from center stage.

this'll probably makes surround sound more common because a headphone decoder at FM transmitter a pair of common over-ear headphones and an FM receiver is cheaper then typical Dolby and DTS equipment. Plus it uses less energy so you don't need amplifier circuits, because you use less energy when the speakers are few centimeters to your ears on the earphones. Also you don't have to worry about dogs or cats chewing wires or knocking over speakers.
Status: Acknowledged

Thanks for your thoughts here.

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