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New Idea
0 Votes

Digital Voice Recorder Comparison Signage/Chart

Status: New
by gadgeteer on ‎03-16-2019 11:37 PM

I think Best Buy should create some sort of signage that compares the different digital voice recorders.  There’s so many models and even when you go to the Sony site, for example, it doesn’t do a good job of highlighting the differences, instead going into feature overflow for each product individually. You don’t realize how complicated the shopping process is for these until you need one and you quickly realize the product boxes all highlight the same features — i.e. 4GB storage, directly connects to a PC/Mac, XYZ battery life with a couples hours variance — for $20/increases per each model the only difference that sticks out is minimal jumps in battery and because these aren’t as popular as say laptops, the Best Buy employees look like a deer in headlights when you ask about them and they quickly pull out their phones and quickly start Googling and you just think to yourself — there has to be an easier way. Just my two cents.

0 Votes

Renewing Reward Zone Certificates for Gift Cards

Status: New
by TS17 on ‎03-13-2019 05:19 PM

Hello,

 

On February 5th (with no advanced contact) The reward Zone program was changed to no longer allow cashing in of Reward Zone Certificates for Gift Cards.  Was there a reason for the change? I am not sure how this would benefit loyal Best Buy customers.  Please change this policy back to continu to enhance your support of loyol customers.

 

Thank You

0 Votes

Start selling PC Games...Again

Status: New
by Emerging Expert on ‎03-11-2019 12:24 PM

I have purchased dozens of PC versions of games from Best Buy. However, since it was announced that Gamers Club is going away it seems only 1 in 10 or so new game releases are being carried by Best Buy. 

 

Of the PC Games I am interested in that BB carries still buy from them.  But I am finding more more I have to buy direct from the Game Client or publisher. 

0 Votes
I bought a laptop last month at Bestbuy and the salesman said to me the $19.99(Plus tax) was for the total year GSP fee. However, I received the notification for my credit card two days ago that I was charged again for $22.59, realizing that this fee is on a monthly basis. I exactly want to cancel all this GSP service fee but the salesman in phone or in the store said I have to pay another $249 as the cancellation fee. This is not my fault to make the contract on this useless GSP cause the salesman concealed it to me when I bought the laptop. Now I urge you to cancel this fee to my credit card and I don't wanna have any service with the GSP. I'd like to settle this issue ASAP! Or I'd think you are doing fraud and a high-handed clause!
Thanks.
0 Votes

Online Pick Up Stickers

Status: Tell Us More
by EpikBuny on ‎02-27-2019 12:37 PM
I like to do online in store pick ups. But i don't like the stickers being placed on the products i buy, for example i bought some turtle beach headphones. They stuck the whole sticker on the box. You can't just easily peel it off, it will just rip. I like to keep my boxes.
Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us use a different system to keep track of BestBuy.com orders being picked up in our stores? Make sure to vote for an idea if you like it.

0 Votes

Distribution of download codes

Status: Tell Us More
by Emerging Expert on ‎02-26-2019 08:47 AM

Many game developers are transitioning to Digital Download.  Many games also have bonus content that is down load also.

 

Typically you either get emailed the product code or you go into the store and pick up an empty box that has the product code inside the box.

 

What I would like to suggest is to make better use of customers Digital Library on a customers account. 

 

In addition to or instead of an email send the codes direct to the digital library. 

 

This could also help alleviate some issues with people entering an incorrect email address or having the email get filtered by SPAM filters.

 

Granted this may involve and account required all game shoppers.

 

But there also seem to be a number of issues with people buying something as GUEST and making mistakes. 

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes
I would like to propose the idea of the addition of a "Notify me when back in stock" button, for sold out items on the Best Buy website. For example, most new apple products and laptops that release usually sell out pretty quick and it would be good for consumers who still want the product to receive an email notification from Best buy.com when the item is available for purchase again. Also, a "Notify me when item launches" button would be great too. It would allow customers who want to spend their money at Best Buy to know when a new upcoming product is available for purchase. It wouldn't cost much to add 2 new buttons on the Best Buy website in return for more sales.
Status: Tell Us More

I believe we have had a number of suggestions along these lines over the years. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Hi BB, 

 

Putting my idea over here.  I love using BB Same Day delivery service whenever available as I get secure and fast delivery of my purchase from always friendly delivery personnel!

 

However, the thing I like to purchase regularly is Steam gift cards, which to my surprise does not have that option... only pick up in store of usual delivery the next day.  Is there any specific reason why these are not offered for this service, or GCs in general?  Whatever the case, would love for this to be an option and submit this as my idea for consideration.

 

Thank you for your time and reading Smiley Happy

 

JD

Status: Tell Us More

There most likely is a reason why this isn't an option, but we would like to hear if any other customer's would like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

Change the name of the warranty

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:41 PM

I bought a 2year warranty to go with a product I purchased. 42 days later, the item broke and I brought the receipt and item back to the store. The controller was purchased individually and not with a console. 
I was advised that the 2 year warranty I purchased was to be cancelled upon exchange of the product and that I would need to buy another 2 year warranty for the exchanged item. This is not how warranties work and is very misleading. You should call it a 2 year ONE TIME replacement program. Remove the name warranty from it.

 

I mean, can you imagine buying an extra 2 year extended warranty for your car and when it breaks, they fix it and then cancel your warranty and tell you buy another one? This is what happened but with the controller. You must remove the name warranty if you are not going to honor the warranty properly. 

Status: Acknowledged
0 Votes

Allow escalated Issued to be Emailed

Status: Acknowledged
by karlaj818 on ‎02-18-2019 03:36 PM

I have an escalated issue for a product warranty, was unable to resolve with the rep on the phone and she gave me an email address that no longer works because you don't accept emails. What business shuts off communication from their customers?! 

Status: Acknowledged

It is correct that we do not have an email address where a customer can submit a customer service request. We do have a number of other ways to receive service, and that includes posting here to our forum.

0 Votes

Computer Cases

Status: Acknowledged
by JoshuaBabicz on ‎02-15-2019 10:43 PM

I noticed that my local Best Buy sells a lot of computer parts, but i never see any cases for sale. people are always looking to build a pc and i believe that Best Buy should sell cases and expand on the motherboards and processors as well.

Status: Acknowledged

We do have a number of computer cases for sale on BestBuy.com. Thanks for the input.

Modify monitor Fact Tags

Status: Acknowledged
by gadgeteer on ‎02-10-2019 01:02 AM

On the Monitor fact tags, I would love to what each monitor comes with in the box (for cables) added, whether the monitors have built-in speakers and whether the monitor is VESA-mount compatible or not is has been a huge concern lately too -- especially for customers looking for a multi-display setup, which are becoming increasingly popular.  This is another pain point as you often have to locate the box (and hope its not in the top overstock area) and then sometimes it doesn't list the box contents either so you have to resort to Googling. 

Status: Acknowledged

It's likely there is just not enough room on the tags to do this, but all specifications should be listed on the product page for the monitor on BestBuy.com.

Kiosk Locator and inventory

Status: Tell Us More
by Emerging Expert on ‎02-06-2019 07:53 AM

Best Buy has Express Kiosks at a number of airports.  3 in my local airport.

 

What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks. 

 

Showing their locations and what individual machines carry.  Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.

 

Now it would also be great if it could be included in the app.

 

Example. I was traveling to a different city for a business conference. I needed a jump drive.  I picked on up at the Best Buy Kiosk in Minneapolis Airport.  

 

What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport. 

 

Status: Tell Us More

Interesting Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

2FA

Status: Acknowledged
by mikena on ‎01-26-2019 09:28 AM

Any idea as to when Best Buy will implement two factor authentication?  

Status: Acknowledged

We would not be able to comment on this.

 

Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features.  I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.  

 

Here's where this is super helpful.  When customers compare printers, one of the things customers care about most is ink cost.  Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices.  It would be so much easier to have the prices listed right there next to the printer price on the side.  This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app. 

Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Video Rental

Status: Acknowledged
by Griswell on ‎01-17-2019 12:26 AM

To whom it may concern,

 

Video rentals are dying. Netflix, Hulu, and Amazon amongst others stream and rent online tv shows and movies. The ability to find and watch a single film you want is limited to local video stores, as Blockbuster has fallen victim to the free market.

 

Best Buy has an opportunity to take advantage of the situation. By creating a rental service for movies, you would offer a solution to those that wish to watch specific films that are not being streamed on their site of choice.

 

My proposal is that Best Buy set up an online rental system that can deliver rented videos to customers, as well as the ability to rent movies at thier physical locations. After a customer has rented a movie, they could then be offered the opportunity to keep the movie by buying it a reduced (from store) price, via a function on the online rental site. This feature is intended to move more products than Best Buy currently does, creating additional revenue.

 

Best Buy already has the supply chain and physical locations to support a rental system. The main barriers are acquiring the specific licenses for the movies, setting up an online selection and ordering system, and negotiating a favorable deal with an appropriate delivery service.

 

The key idea to understand here is that by expanding Best Buy's potential avenues of income, and bolstering those that currently exist, the store will remain competitive and forward thinking.

 

Please take this idea under consideration.

Status: Acknowledged

Thanks for the suggestion. At this time we will not be launching a video rental service.

0 Votes

Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers.  The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order.  Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.

 

Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window.  I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.

 

What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.

 

The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).  

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Improve Customer Support

Status: Acknowledged
by Aljones2000 on ‎01-08-2019 08:53 AM

I went to Best Buy yesterday in Frisco, TX located at North Dallas Tollway and El Dorado to exchange a gift. Their was one girl behind the counter who was very helpful. She told me where to go to find my new item. I found it and went back to service desk, there was a line of 5 people waiting with various issues. The Customer Service Girl was dealing with these people and issues as efficiently as possible, but it was taking some time. She called for manager support several times but it took about 15 minutes for a young manger to saunter over to the counter. Meanwhile I could observe several groups of sales persons talking with each other. The store was not busy at the time. 

My suggestion would be to cross train your sales force in customer service procedures so that they can recognize a line and get behind the counter and assist customers. And managers need to respond immediately to manager requests. There were several irritated customers wasting their time grumbling with each other as we waited in line.

To me this a no brainer and easily rectified. 

Service is key to your survival.

Thanks for you attention

Al Jones

Status: Acknowledged

Most sales associates can at least do basic returns and exchanges, but working the customer service desk is not necessarily within their job responsibilities. I can say that managers in our stores should be responding as quickly as possible to any needs in their store.

Huge gigantic banner

Status: Tell Us More
by nckhammond on ‎12-28-2018 01:21 PM
Put a huge, gigantic banner over the TV department stating free delivery for any TV over 50". With a disclaimer that any TV's self delivered will not be returnable for physical damage"

Might help reduce the multiple posts complaning about broken screens when they got.home.
Status: Tell Us More

Who else would like to see such signage in our stores? Make sure to vote for an idea if you like it.

0 Votes

Show open box store location

Status: Tell Us More
by Emerging Expert on ‎12-13-2018 11:56 AM

You can purchase open box items in the Best Buy Outlet that can be shipped to you.  However, there are a number of items that are not open box in the outlet.

 

It would be good to see the location of a specific open box item.  The customer has to be aware that the item will not be shipped to them, if they want it they need to get to it.

 

There are some great deals out there for open box, but nobody wants to run to every store in 100 miles to see if that is the one that has that item. 

Status: Tell Us More

@bobberuchi, Hmmm that is interesting. Would anyone else like it to be easier to see where open-box items are currently located at? Make sure to vote for an idea if you like it.

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