By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
0 Votes
Where members get early access to deals and hot items. For example. If elite members have to wait in line to get snes classic, I might as well get amazon prime. It has a lot more benefits.
Status: Tell Us More

What specific benefits does Amazon Prime have that you would like My Best Buy Elite members to have? Make sure to vote for an idea if you like it.

 

0 Votes
 
Status: Acknowledged

If we are not already selling this laptops I'm sure we will be in the future.

0 Votes

Bring back the gamer coupons...

Status: Acknowledged
by on ‎10-18-2017 05:50 PM

and have them work on sale prices like the AtGamer ones did at the end. Then again the gaming sections in Best Buy stores seem to be shrinking more and more every time I go in there lately. So I imagine finding stock to use the coupon(s) on would be near impossible for some people.

 

So how about it? Yay? Nay? I'm definitely NOT a digital gamer unless the game pricing is super cheap($10 or under most times) yet many of the older games languishing on your shelves are not a deal to me even with the 20% GCU discount.

Status: Acknowledged

At this time we will not be doing this.

0 Votes

Register time saver

Status: Tell Us More
by Trusted Contributor on ‎10-11-2017 01:24 PM
On my most recent trip to the store (today) I was thinking that it would be nice if the rewards account could remember my check out preferences (receipt email, hard copy etc) to save a bit of time.
Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Recycle

Status: Acknowledged
by on ‎10-08-2017 10:36 AM

All Best Buys should recycle more items. One location takes small appliances another doesn't. Best Buy should recycle small household appliances, anything battery operated. Advertise that you recycle. This gives people a reason to come in the store and most people don't like just throughing things away to end up in a garbage pile!!! 

Status: Acknowledged
0 Votes

Make Best Buy Great Again!

Status: Tell Us More
by on ‎10-06-2017 02:07 PM

 

 

We need more perks

  • First dibs on releases such as iphone x, nes /snes classic, etc...
  • Free gamers club unlocked
  • No restocking fees
  • Pre-arranged white glove pickup (skip the line)
  • Maybe once a month invite all elite/elite plus whom confirm via RSVP to an instore event/testing of new devices
  • Year end party?
Status: Tell Us More
0 Votes

The in-store case selection for iPads is a dark sea of black, bland cases.  Let's be honest, Best Buy probably has all sort of analytics on rewards members (age, sex, geography, average purchase price per transaction, etc.).  This is useful data that can be used to create a diverse panel of voices to help give you direction on what your customers want. When you shop the case selection at Best Buy you can't help but feel like Best Buy is clearly out of touch. The panel could be given reward points for participating and it could be something simple like a small gallery of photos showing different angles, etc. (like what would appear on BestBuy.com with a small description) and panel members could use the popular swiping method of choosing (swipe left for pass, swipe right for yass haha). Points could be rewarded on a per swipe basis (i.e. every swipe is a point).  

Status: Tell Us More
0 Votes

In 2017, Best Buy still does not have a way for me to go into a store and purchase an item that's available in a different geography and have it shipped to me.  This is complicated with clearance items because Best Buy will often remove these items from BestBuy.com while stores still have inventory on them.  

 

As an example, Apple releases new latops and I decide I want to wait until the price on the old ones get low enough where the deals are too good to pass up.  The price drops to that point and I go in store and an employee checks the inventory system and say I'm in California and the only stores that have the item are in New York.  There is no way for me to purchase that item in the California store and have the New York store fulfill the order.   The employees in the store will joke if you want to fly and drive over and get it, then that's an option, but it begs the question - why in 2017 is this all that irrational of a request?  

 

And to be honest, it helps Best Buy too because it doesn't get easier to sell technology items that are just sitting there becoming more obselete by the day and every person is not going to see that value in the "older" model as a good thing -- a lot of people when it comes to technology feel like "current" technology is already outdated and has a planned obsolescence so the thought of buying something that's offically been labeled as discontinued doesn't often appeal to the masses.

 

To summarize, a lot of retailers have figured out store-to-store sales/fulfillment and in 2017, Best Buy needs to get on the ball and catch up.  I don't see where the choke in the hose is on this as if you can do store-to-store and make me go drive and pick it up then why not offer store-to-store with a store-to-store fulfillment shopping and the volume that Best Buy ships I know the shipping is next to nothing in costs for you (not to mention every order I place in store has had comped two-day shipping).

Status: Acknowledged
0 Votes

Bestbuy to accept Bitcoin in 2017?

Status: Acknowledged
by on ‎09-06-2017 11:28 PM

(I saw an old post but that was from 2013 and it doesn't address my question, so here's a post for it)

 

So it looks like Bestbuy indirectly supports Bitcoin via eGifter (source: http://whatisbitcoinusedfor.com/which-online-retailers-accept-bitcoin-in-2017/). You would buy a gift card to best buy on eGifter and pay with Bitcoin.

 

I was wondering though if when Best Buy will directly support Bitcoin? The maximum gift card you can buy is $500 dollars and I was looking to buy a mac.

 

Does any here know? Thanks!

Status: Acknowledged
0 Votes

Bilingual website

Status: Tell Us More
by on ‎09-05-2017 04:46 PM

I noticed the website could use a bilingual appearance.  It appears only the Community's page is offerend in Spanish.  This could lead to more revenue if you're able to pan to a greater audience.  If there is in fact a Spanish-language website, can someone link me?

Status: Tell Us More
0 Votes

Tomorrow Stores

Status: Acknowledged
by on ‎09-05-2017 03:37 PM
We've become used to the idea of ordering online. Now we need places where we can see and handle online items, where we can place our orders for the items, with the promise to deliver them rapidly, say in 1 - 3 days. The retail outlet becomes a display space for manufacturers and importers, allowing them to offer a richer selection of their products. The retailer now becomes a presenter working for the producers. The consumer gets a superior selection of products, which they can handle, touch, or try on, something that's missing with online sales. Perhaps unused shopping malls could be used again.
Status: Acknowledged
0 Votes

Product Availability

Status: Acknowledged
by on ‎09-04-2017 01:19 PM

I went online to look for some new computer keyboards.  I found some I liked in your Henderson NV store so I went to pick them up.  Even though the website said they were in stock the store employee said you had none and said that keyboard had never been in that store and wasn't scheduled to arrive until September 13th.  I was there on September 1st.

 

I asked for a raincheck and they said no.  But they did offer to have the keyboards shipped to the store and I could make another trip to pick them up.  So I gave up, went home and ordered some from Amazon.  And they arrived the next day.

 

1)  Your website needs to reflect accurate inventory.  Why would it indicate a product was in stock when it had never been in that store?

 

2)  After I made the trip once, your employees should have offered to ship it to me for free.  I should not have to come in twice to pick up a product that should have been in stock.

 

The reason a customer comes to your store is to get something now and not have wait for shipping.  You need to step up your game to compete with Amazon.  I like Best Buy and would prefer to shop there.  I hope you find a way to improve your service.  Thanks!

Status: Acknowledged
0 Votes

Fix TRE

Status: Acknowledged
by Trusted Contributor on ‎09-01-2017 07:24 PM
After reading many posts reguarding TRE, how about we fix it.

The same issue over and over.. contact TRE for return report. Receive return report. TRE says their job is done, we gave you the report. Best Buy says it's TRE's job to review any reported discrepancies, TRE says it's Best Buys job....

My suggestion.... after TRE sends the report to the customer, allow the customer to send the report to Best Buy with any problems notated on it and allow Best Buy to determine and notify TRE if the customer return ban should.be lifted. This would also solve some language/communication issues people are posting about when communicating with TRE.

Status: Acknowledged
0 Votes

Move this forum

Status: Acknowledged
by Trusted Contributor on ‎09-01-2017 07:16 PM
Move this forum in to the main forums menu so more people can find it Smiley Happy
0 Votes

You should have a van and driver ready at all times to take a TV to a customers house for drop off only with in 10 miles of the store . That way people can have and setup thier tv the same day without the nightmare. You lost my sale because of NOT being able to provide this service . I was even willing to pay $25 dollars to do it and I only live .5 miles from Best Buy. Buying a big tv is an emotional experience that people want to enjoy that day. Not wait a week for a delivery .

Status: Tell Us More
0 Votes

It's been....I can't even tell you how long since I've seen a trade-in promotion done for games at Best Buy stores. Mind you the last time they did one was either 30 or 50% and by the time corporate got done nuking the trade values you were ending up with the SAME values AFTER the promo and GCU 10% bump were added in, thus making the whole point of a 'bonus' or 'trade-in bump' pretty much worthless.

 

My GCU is expiring early next year after having renewed it for FOUR years in 2014 with several promotions and quite frankly I think it's going to remain expired because between the nuking of TIV's and the blocking of the GCU 20% on Black Friday(a discount that we PAY for btw) I find almost no value in this program anymore. Renew some of my faith in this program and do a trade-in promotion where stuff doesn't end up worth the same after the 'bump' from GCU and promo.

Status: Acknowledged
0 Votes
My idea is to make the Bestbuy.com website be able to process the BestBuy card I can use at the store. That way I could buy things and have them shipped to me, or pick them up at a local store. I know you are saying, "they must do that already" but, no, they don't. Seriously, there is no payment form that accepts the BestBuy card. Credit card or PayPal only.
Status: Acknowledged
0 Votes

Here's the situation. I'm at Best Buy, purchasing an item. The cashier asks me, "Please verify this information is correct."

 

I look at the kiosk, and, of course, my address is wrong. I say to the cashier, "No, it's incorrect. My address is several years out of date."

 

"Oh, you can change it at bestbuy.com. I can't do it here," says the associate.

 

I'm a logical person. If there's no way for the cashier to change my address information, then why do they ask me to "verify" it's correct? That makes no sense. There's even an "accept" button on the bottom of the display. No, sir, I do *not* accept this address. It's wrong. But I can't change it. What, exactly, did I verify?

 

Moving on, I decide to go home and visit bestbuy.com to update my address. Only to find out it's not possible. I'll repeat that: It's not possible to update your own address at your account at bestbuy.com. You can update your shipping address, but this is not the same as your account address.

 

I guess I should be thankful that Best Buy doesn't have my correct address as it saves my mailbox from being stuffed full of worthless advertisements, but it's still very annoying that every time I make a purchase at a store, I'm asked the same asinine question. And then an incorrect address appears on the screen. "No, it's not correct..."

 

Then I rage silently to myself. I even asked one associate, "Does it matter if it's correct?" His jaw dropped.

 

Unforgiveable.

Status: Acknowledged

Sorry for my delay in responding to this. You should be able to update both your shipping address and billing address in your My Best Buy account on BestBuy.com.

0 Votes

Higher Elite Status Please!

Status: Acknowledged
by on ‎07-28-2017 09:46 AM

I'd like to suggest that you have higher tiers of elite status?  I've spent over $50,000 year to date so far and it doesn't look like that will stop anytime soon. I'd love an Elite Platinum or something like that that gave me even more cool options and perks...just a thought :-)

 

j

Status: Acknowledged

This idea has been suggested in the past and the My Best Buy team has said they won't be adding any new tiers at this point.

0 Votes

Led Switch Les Lights

Status: Acknowledged
by on ‎07-18-2017 05:47 PM
My name is Anish Verma and I am almost 15 years old. Right now I am at a business summer camp at Stanford  trying to figure out ways to make switch-less led lighting more effective. I was writing to you to hear your thoughts about the idea about switch-less led lights, and what you want them to be. My team and I are thinking of mood lighting or heat detectors to sense what color the light should display on its own. Lastly, I was wondering if you would have something like this in your stores. 
 
Sincerely,
Anish Verma (CIO/CMO of the team)
Status: Acknowledged

Interesting idea. It's not really an idea for Best Buy, but I could see us possibly selling some version of this someday. Technically there is no such thing as a switchless lights that aren't always on. I looked at your website and it sounds like you are talking about lights where the switch is some type of detection device. Interesting future product.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Idea Statuses
Labels