By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
0 Votes

I was one of the lucky few that was able to purchase an iPhone X from Best Buy without monthly payments (also known as purchasing Unactivated or buying outright).  

 

While Best Buy may have its own reasoning for making customers purchase the phones thru their monthly billing statements, I recall a couple of years ago, purchasing the latest iPhones as gifts for members of my family thru Best Buy. Under today's policies, this would not be tangible because you'd be gifting a bill over the next 24-30 months.  Furthermore, purchasing the phone outright allows me to still gift a phone without knowing account details (i.e. account holders SSN or passcode) and, more importantly, without de-activating their current device.

 

In my case, I had a company line (which is very common in the new BYOD workplace world);  I have NO access to being able to make changes to the line, including financing phones on it.  If Best Buy's policy is to not sell devices outright, I have to purchase my future devices directly from Apple as when you try to activate a device under such a line, it requires the last 4 of the admin's social and billing zip code. Verizon works the same way, which is why I was unable to purchase this device directly thru my carrier (yes, even for outright purchases it asks for this at Verizon).

 

Finally, there should be more visibility for devices that ARE able to be purchased outright or Unactivated; consider adding a button or quick access link under Products > Cell Phones > iPhone for Unactivated iPhones which would allow customers to more easily find which models you are currently offering for outright purchase. 

Status: Acknowledged

I do hear where you are coming from, but at this time we are not selling these phones unactivated at full cost.

0 Votes

I strongly suggest, that Best Buy invest in a machine like Granger (Vending Machine) that hold common electronic needs shuch as following list but not limited to increase their sales.  This will definitely increase overall sales, present, perception, and you can call it "Mini Best Buy"

 

- Quick Charger

- Porable Battery(s)

- Common USB Cables

- Common i-Phone Asscessories

- Common Andtroi Assessories

- Bluetooth

- Head Phones

- Etc.

 

This will help market the Best Buy!

 

I do exect a 10% return on this investment as you will turn your business in billions of dollar even more.  

 

Thank you

Status: Acknowledged

Yes, we already have these. Mostly in airports.

0 Votes

Please update On Display info for Google Pixelbook

Status: Tell Us More
by on ‎12-08-2017 09:59 AM - last edited on ‎12-09-2017 12:20 PM by Social Media Specialist Social Media Specialist

Two weeks ago I went to my local Best Buy in San Carlos CA.

 

Was surprised to see a Google Pixelbook on display.

 

Product web page shows no Pixelbooks on display in the SF Bay Area.

 

Please update product webpage to reflect true On Display status in all Bay Area stores.

 

I'm a big Google Chromebook fan.  Check UR records.  I have purchased two so far and may buy

another one next year !

 

 

Alvin {removed per forum guidelines}

Foster City CA

Status: Tell Us More

I'm a bit confused. Where on our website do we state that a particular item has a display model in a particular Best Buy store?

0 Votes

Best Buy in INDIA

Status: Acknowledged
by on ‎12-06-2017 01:19 PM
I have an Idea to share with you or rather to check with you if BEST BUY is going to be expanded in different countries.
 
I am a citizen of India working in US in FORD.I worked in United Health Group also in MN for a couple of years. That was the best time I got connected to Best Buy as MN was its headquarters.
 
If you have some plans of expanding your business in INDIA I have some innovative thoughts to share with you on set up and expanding with low marketing and advertising costs.
 
A store like Best Buy is much more necessary in a country like India where we have population close to 1.2 Billion and temperatures in most of the states ranges from 95 - 110 F in summers.
 
Recently IKEA also has expanded its business in INDIA. why not I can see BEST BUY stores in my home country.
Status: Acknowledged

At this time we have no plans to open stores in India.

0 Votes

scan codes / threads

Status: Tell Us More
by on ‎12-03-2017 04:42 AM

Many in-store retailers have started to use a shopping app to help aid their customers. Some of them even give their customers the exact location of the item they're looking for (isle, shelf, etc). 

 

Here's my frustration with the in-store employees. I can completely understand that sometimes I'll come across a new associate who is new. He/she may not know the latests promotions going on. I've been misquoted 3 times in the past year. That's not terrible, but they've all revolved around a high ticket item. When I call or go online to see if what they said could be honored, I get directed to the online site. That's not helpful at all. As a customer, I'd expect the associate that I see face to face to know what they're talking about. Again, sadly that's not always the case. I also don't have the time to fact check your own associates everytime I'm told something. I always see the disclaimer that your online promotions are subject to change, while supplies last, etc ... so I'm really depending on up to date info.

 

So, here's my suggestion. When signing in to the app, it acknowledges that I'm an elite plus member. That's half the battle. You already have scan codes for pretty much all of your products on the shelf. 

 

1. incorporate ALL up to date promotions in those scan codes. If I scan it as a regular member, show me what I'm getting. If I'm an elite plus, show me what I'm getting. It's neat that I can see an itemized break down of points, but it's currenlty after purchase. If I saw how many bonus points I'd get for a particular product I'd be more likely to buy it right there and then rather than go home, mull it over, and sometimes just buy it on Amazon to prevent me from having to drive back to the store if I feel like I'm not getting any added value. 

 

2. add a reminder in the app. There's been many times I've looked at multiple items online with the intent to check them out in person. Then I go to the BestBuy store, find a few items only to get home and realize I forgot to look for xyz. Same thing will happen as above. If it's a small item like a DVD or something I'll just order it from Amazon or go to a closer store like Target.

 

3. When looking online/mobile, have the breakdown of rewards for each item. Maybe even have a projection of points that shows where we'd be after we purchase the item. There's been a few times I wished I purchased something else just to get me to my next reward ... but aready left the store. I no longer go to BestBuy as often as I used to, so I forget about how close I am. 

 

4. Bring back the one free Geek Squad visit for Elite Plus members (or however it was set up) so we feel like there's more to it than just points / bonus points. I didn't always use it, but it did make me feel valued knowing it was there. I apologize if this is already a part of the program, but as of last week I was told y'all "never had it" ... despite me utilizing once a few years back.

 

The technology is there. You have the foundation. You really need to polish the mobile app, but once it's cleaned up I'd use it a lot more. Use it to your advantage. I know it may not be much, but I probably buy $500-$1000 worth of electronics a year from your competitors because of this.

 

Lastly, please take a look at your moderators capabilities. 

 

1. empower them to be able to help your customer more. Once it involves money/points it seems like they freeze up and alot of the times have the same response - everything's current. A great example would be Nordstroms. They really can't say no unless it's bubbled up. If it's farfetched, perhaps, but reading through a lot of these threads it's apparent that it's more and more the case. 

 

2. please take away their capability to just lock a thread. You take away the entire value of a forum when they can just lock a thread anytime they feel like it. Or maybe have them bubble it up first. For example, if Johhny Senior Moderator wanted to lock a thread, have him email the customer and CC his (moderator's) manager. This way, they're in the loop and can both make an informed decision to still lock the thread ... or perhaps the manager may have a creative solution instead of telling the customer no. In the many years I've spent in management, I've seen many "senior" associates feel like they know everything and always know what's right for the company. Many of those times, it wasn't. In fact, many of those times, the senior associate acted more out of spite rather than realize the primary reason they're employed : the customer. 

 

3. If there was more of #1 there would probably be less of #2. You'll always have an associate who makes poor decisions and acts out of passion, but if management stepped in I'm sure that could be corrected.

Status: Tell Us More

Lots of suggestions here. Does anyone else have any thoughts on any of these suggestions? Make sure to vote for an idea if you like it.

0 Votes

Live 24 hours agents

Status: Tell Us More
by on ‎11-27-2017 03:01 AM

Why doesn't a tech company such as this have LIVE AGENTS 24 hours a day? Especially during times where you KNOW there's bound to be TONS of traffic from possible customers???? I'm BEYOND frustrated trying to place an online order and neither online nor via telephone,  am I able to TALK to someone to assist me!!!! This is TERRIBLE customer service! Ughhh

Status: Tell Us More

Would anyone else like to see us have 24 hour phone agent support during the holiday season? Make sure to vote for an idea if you like it.

0 Votes

Having certificates created/used by unauthorized people is a commong problem and if this link were in an email, we would be able to cancel them before someone actually used them to steal product from Best Buy.

Status: Acknowledged

Thanks for the suggestion.

0 Votes

I have had certs created/stolen numerous times and I'm seeing this as pretty common problem so it would save you lots of money if you added 2factor to the certificate creation process.

Status: Acknowledged

I'd be very surprised if this was a common problem, and if you are getting your My Best Buy certificates stolen you need to change your My Best Buy password. At this time we are not going to use a two factor authentication to create My Best Buy certificates.

0 Votes

There used to be Apple Pay integration built into BestBuy.com and the Best Buy app and then for some reason during the holiday time period (when people are shopping the most) that functionality was pulled.  So I went from being able to add an item to my cart, Touch ID to sign in, tap Apple Pay and Touch ID to check out to the horrid experience I had today where I had to sign in because Touch ID was not working either and all my billing and shipping info (along with all the cards I had on file with BestBuy.com) disppeared so I had to manually enter all of that.  So it went from like 2 minutes max to purchase something to 10 and both Touch ID and Apple Pay support were randomly dropped without any good reasoning.

Status: Tell Us More

Is this option now back on our website and in our app?

0 Votes

When I was younger, companies would use wooden nickels to promote their products. The nickels were printed with company info on one side, and a give away on the other. They were usually not worth much, but they brought people into the business. Geek Squad could take advantage of a newer, updated version of this. No-one uses a Tech Nickel to advertise, as it is my idea.

Status: Acknowledged

Thanks for the  suggestion!

0 Votes
There is a link here: https://www.bestbuy.com/site/clp/prepaid-phones-chart/pcmcat302500050003.c?id=pcmcat302500050003 that's not completely accurate. Tracfone does not have unlimited talk and text, yet talks about a 60 minute card for talk and text. Some of the other plans are wrong as well as the information has changed since. If I was a customer in the market for a prepaid phone, I'd want the most up to date info before purchasing either online or at the store.
Status: Acknowledged

After looking into this that graph is correct for Tracfone.

0 Votes

Best Buy stores already carry the Orbi line of routers, but the Pro series are more tailored towards DIY small business offering range coverage of 5,000 to 10,000 in a tri-band router/satellite mesh setup.  Outside of that it offers a three-SSID approach where you have an Admin network, Employee network (for BYOD with limited access to critical infastructure) and a Guest Network (no access to critical infrastructure) that also features a captive portal (where users have to accept terms and conditions to be able to access the net).  

Status: We Did It!
0 Votes

I HATE the new phone system

Status: Acknowledged
by on ‎11-08-2017 05:05 PM

It is WAY to hard to talk with someone at a Best By store. I mean, yeah, it sucked before because I can say there were times I waited forever to talk with some, but what I hate more is that it seems like I have to enter some magic code to get to talk with someone now. If I'm called, it's probably to check on an item that a store may or may not have. Please make it easier to talk with someone in the store. 

Status: Acknowledged

I can promise you we are always working on better ways to communicate with our customers.

0 Votes

Geek squad potential to increase jobs

Status: Tell Us More
by on ‎11-07-2017 10:41 AM - last edited on ‎12-20-2017 03:15 PM by Senior Social Media Specialist Senior Social Media Specialist

I feel if you were to offer in home support for windows apple and linux , meaning lessons on how to operate and charge by the hour you would possibly see an increase in education moving towards all three systems and people who do not know how to operate a computer could learn. With changes to operating systems and people not being satified with just one operating system as they learn more this idea could increase employment and user awareness. 

 

Thank you for your possible consideration

 

 

 

Gregory {removed per forum guidelines}

 

Status: Tell Us More

Are you stating you feel like we should offer lessons by Geek Squad agents in a customer’s home on how to operate these three operating systems?

 

0 Votes

Lately I've been having issues with Pre-orders coming in after release date. There is no excuse for this. The stores received their shipments in time so why can't I? Why aere my games coming from Texas or Kansas City when I'm in Denver? Shouldn't my games be gettting shipped to the CO Warehouse with the store orders befroe they aree distributed to the stores and sent out for delivery ot the customer? Wouldn't this make more sense and save on shipping costs if customer orders where shipped to the same warehouse for the local stores and then shipped with FedEx, UPS, USPS locally?

 

My proposal is to get this fixed. For Elite ane Elite Plus members you could have games and console Pre-orders set to be delivered the Day Before Launch Day. This will ensure 2 things...... That we get our games in time and that we will have our games so we will be able to play with friends at midnight when the game goes live.

 

As an Example...... Games usually launch on Tuesday, Monday night Midnight. If games were shipped and Delivered on Monday we would get them a few hours earlier then the midnight lauch, we would be able to install the game and be ready for when the developers actually turn the servers on and actually play the game. This would be great for consoles too, like the upcoing XBOX One X console. If you shipped them to be delivered Monday we would have them for the launch Monday night Midnight Launch. 

 

It's very frustrating when 3 games were supposed to be delivered on the 27th but only one game came in. The other 2 didn't show up until the 30th and 31st. Yet the stores got all their orders on time. Pretty screwed up.

Status: Acknowledged

Due to unforeseen circumstances it would be impossible to guarantee a preorder gets delivered to a customer on the date of release. This is why a preorder placed with us does not guarantee the customer will receive the item on the date of release.

0 Votes

For the longest time, Best Buy has "encouraged' custoemrs to purchase their phones under installment debt (device payment plan) by marking up devices bought "outright' (devices paid in-full, up-front instead of on an installment plan0.  This something that Best Buy's done for a while, but they're just now getting crucified for it on the iPhone X because it's "news-worthy" to make it look like Best Buy is taking advantage of a massive supply/demand offset. 

 

A spokesperson for Best Buy was quoted as saying:

“Our prices reflect the fact that no matter a customer’s desired plan or carrier, or whether a customer is on a business or personal plan, they are able to get a phone the way they want at Best Buy. Our customers have told us they want this flexibility and sometimes that has a cost.”

 

The bigger issue with this is the fall out that could potentially come from customer's who have purchased these devices from Best Buy [outright] in the past and had no idea they paid a premium to do so thru Best Buy.  No other carrier or cellular reseller does this kind of mark-up.  And the hoenst truth of the matter is no one enjoys being price gouged, regardless of what the item is and who the price gouger [seller/reseller] is.  

Status: Acknowledged

Thanks for sharing your thoughts on this.

0 Votes

With the increase in disasters being experienced all around the country (i.e. hurricanes, wild fires, etc.), I think Best Buy should think more forward about how it can address the growing needs of a unique market.  The customer that I'm referencing was from Puerto Rico and was in the unique situation where they needed all things that can run on solar, battery or other indepedent power supplies (i.e. USB peripherals that can be powered thru a laptop, etc.).  It wasn't until they came in that I realized a HUGE opportunity for Best Buy.  This particular person needed a fan, as there was no A/C, and all require A/C.  They needed lighting, a ton of power packs (to recharge all their things throughout the day and there was no power so once these were depleted they were pretty much finished), hotspots (if there's still cell reception available these can be useful if you're without power as normal broadband equipment wouldn't work), etc.  The biggest thing that kept coming up is solar-powered items as it provides a way to recharge all your gadgets when there's no power.  A solar powered inverter would be awesome that had enough power to run everything from a fan to a laptop, etc. 

Status: Tell Us More

Would anyone else like to see an area like this in our stores? Make sure to vote for an idea if you like it.

0 Votes

Helping Customers

Status: Acknowledged
by on ‎10-27-2017 12:00 PM

Hello,

 

I recently brought my daughter to your store in WV to pick out a new phone.  Unfortunatley the one she had had been broken by her fiance while violently assaulting her.   He was afraid she would use it to call the police.

 

Those who waited on us were very helpful and made sure my daughter was able to find the phone she was looking for. 

 

While setting her phone up, one of the young men made the comment to my daughter that she better start taking better care of her phone as she didn't seem to take care of the one she already had,  I will add, she had a black eye and bruises on her face.   She started to cry and walked away.

 

I was saddened by his comment and thought to myself if he only knew.  And then, if he did, what then?

 

As a business that provides a face to face service to so many customers on a daily basis, this would have been such a great opportunity to be treated with the utmost "sensitivity" and discretion.  I wondered how many other victims of domestic violence arrive in your stores for the very same reasons and are treated the same. 

 

I am asking Best Buy to take a stand and to perhaps provide some type of training to your staff for this type of situation.  And maybe, to even provide some information and resources to those who may need it on maybe a card that can be given discreetly.  Like if you need help, give me the high sign, or here is a list of resources that may help the victim.

 

Please don't construde this as a complaint, it is just a suggestion.

 

Thank you,

Status: Acknowledged

I am so sorry this happened to your daughter. I can tell you that all of our employees go through extensive trainings in matters such as these, and I apologize if this employee spoke without thinking first.

0 Votes

The User Register Experience

Status: Acknowledged
by on ‎10-24-2017 04:56 AM

Hello,

 

I was asked to come here after a bit of a Twitter rant.  It's something that has bothered me about the experience of checking out at the register at Best Buy stores.  It's a bit of a hot mess.  Between the CSR and myself, there has to be at least 10 keystrokes between questions and verifications.  This is horribly inefficient.  Buying a CD shouldn't take 3 minutes and 10 keystrokes between two people.

1.  The CSR asks if I'm a Rewards Member.  I am, so the CSR has to key in my phone number and verify my identity.  (I have my card on me, but they usually use phone verification.)

2. I must verify my address.  Every.  Time.  I could go on back to back days (and I have) and the system would ask me to verify my address both times.  Can't the system take note of the verification days and space this question out?  Surely, if someone is asked while in the process of moving, the customer might mention this.  The easiest way to skip this step is to have the CSR ask the address along with the verification of identity in step 1.  Already two keystrokes are down to one.

3. Do I want the newsletter?  Eliminate this question completely based on what the customer has answered in the past.  I'm assuming most people will say "no."  Once I answer this question, the system should skip it for the next 12 months.  This was a new question since I was last in a store, so this may be the case.  I hope it is.

 

4. How do I want my receipt?  Again, I hope this saves to my account and I don't have to answer it every time.  Honestly, this was a new question since I last time I was at a store.  I hope this doesn't pop up every time, because I'd rather get a paper receipt than burn time answering this every time.  Time is Money!

5. Then comes the most baffling of transactions.  The CSR told me the total price then I put in my card.  The system then asks me to confirm the price to my card.  Best Buy is not the only store that makes the user verify the cost, but if this step could be eliminated, it should be.  The CSR just told me how much it will cost, shouldn't my use of the charge card tell the system that I'd like to play that?  This may be a credit card company thing, but another step that could be eliminated.  

There are at least a few times that the CSR has to verify that I've verified things, which burns more time.

This is a world where Amazon exists and has a larger inventory.  They have one-click checkout.  Heck, Target even has this down to a science; most of these things (Do you have a Target Card?  No?  Would you like to sign up for one?  It'll save you 10% today!) are an easy conversation between CSR and user without computer verification.  This is who Best Buy is competing with.  The user experience at the store has to strive to be just as seamless.

Status: Acknowledged

I am confident each of these inquiries are there on purpose, and it is rare that we make changes to our point of sale system as this is a very expensive endeavor. I do appreciate where you are coming from on this.

0 Votes
Where members get early access to deals and hot items. For example. If elite members have to wait in line to get snes classic, I might as well get amazon prime. It has a lot more benefits.
Status: Tell Us More

What specific benefits does Amazon Prime have that you would like My Best Buy Elite members to have? Make sure to vote for an idea if you like it.

 

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Labels