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0 Votes

maybe help digital box people

Status: Acknowledged
by randydillman on ‎04-23-2017 04:31 PM

Maybe if you would have a small bundle of starter kit for changing anaolog to digital? I think it would be a very big hepl for people to get started. maybe!

Status: Acknowledged

Thanks for the suggestion. With how few customers are still using an analog signal I just don't see us doing this in the future.

0 Votes

Instead of issuing points at the time of purchasing Best Buy gift cards, I truly feel it should be changed to when the funds are utilized to purchase commodities. Purchasing gift card is like converting currency and it isn't really a purchase.

Status: Acknowledged

This has been reviewed by the business team in the past and we are not changing the My Best Buy program at this time.

0 Votes

I wanted to see reviews for a recently discontinued product, is there a way to see them?  I was specifically looking for the questions and reviews for this Dell PC - Model: I7368-0027GRY SKU: 5216602, the item description and picture come up online but I can't click thru to the reviews (per a google search there are 729 reviews).  We are now having a wifi connection issue with it and I recall some of the reviews had the same problem along with some solutions to try.  Thanks for the help. 

Status: Acknowledged

There just isn't a way for us to provide this information. Sorry.

0 Votes

Products and Points

Status: Acknowledged
by FailDad on ‎03-27-2017 10:53 AM
Was just wondering if there was away to incorporate a system (on the mobile app) that shows what you've recently purchased both in store and online and it's corresponding rewards points?
Status: Acknowledged

As bobberuchi pointed out this is already possible. Thanks for the suggestion.

0 Votes

Hello,

 

When I go to Best Buy I can not help but notice that there are literally employees all over the store but maybe 1-3 working the cash registers. Perhaps Best Buy could start utilizing some of these (in my opinion) "extra" employees to act as mobile cashiers to assist with expediting the check out process. If there is always one thing I can expect from Best Buy it is to wait in a long line when it is time to check out. In addition, it always seems like I am being bombarded by sales associates/employees when I am trying to browse the store. I would suggest that the physical stores set up "Support Stations" where customers can go to speak with customer representatives/sales people. This way the customers are comfortable while they shop and know exactly where to go for assistance, without feeling like they are at a used car dealership.

Status: Acknowledged

Interesting suggestion, and I do know that we have cash registers in multiple departments around the store. Given this is our point of sale system we would not be offering the mobile option at this time.

0 Votes

       So, Ive financially reached a position that I can use certain VISA cards to pay for just about anything then go online the next day and pay that amount off. 

 

       What I would like to see is the pending rewards showing up from the use of the VISA on the bestbuy rewards page. Knowing that different types of purchases along with temporary ones effect the bonus rewards points (example: Grocery or 'Fitness equipment') is great, however not seeing anything can be a bit frustrating. Obviously a person can call eventually if points don't show up; seeing pending points that match the amount that I spend on the card would not only end worry, but may make me decide I'm getting better rewards from your VISA, "I'll use it!"

 

EXAMPLE:

I spend $88 @ Bestbuy.com or in Bestbuy store and I almost immediately see pending points for $88 (was a bit more but just dropped from elite plus to elite over $300 bucks).

 

I Spend $88 Anywhere else on the BestBuy VISA and I see no pending points? Simple fix?

 

Status: Acknowledged

I hear you on this, but because Citibank has to forward the purchase information from other retailers onto us it is just not possible to show pending points in our systems.

0 Votes

Re: Reserving Windows 10 Upgrade

Status: Acknowledged
by BjmnAdrift on ‎03-06-2017 07:17 PM

Windows 10 with a Version Number 1511 was released in August 2015.

 

Windows 10 with a Version Number 1607 was released in August 2016.  This was a HUGE update taking between 4-5 hours to fully finish. In many cases, this "Anniversary Update" failed to install, or customers who were unaware that any MS update could take up to 5 hours to install, and regrettably they simply powered of their computer after 1 or two hous, thereby really messing up their computer.  In these cases, customers have had to turn to Microsoft's "manual" Media Creation Tool in order to update and stabilize their O/S. Another 4hrs. 

 

I have worked with over 250 seniors to help them optimize and innoculate their computers for safe operation.  6 to 8 of these senior have recently purchased "NEW" Windows 10 computers since the beginning of the year only to find out that their new computer came with the obsolete and very buggy Windows 10 V 1511.  Something is very, very wrong to saddle these Seniors with the monster upgrade known as Windows 10 V1607.Anniversary Update!  When they purchased, they trusted the "New" meant "New".

 

It appears Best Buy, Staples, Amazon are hiding this information from the customer to  unload obsolete Win10 O/S's from old stock dating way back to before Win 10 V1607 was release in August 2016.

 

PLEASE people..., exactly how can a trusting consumer know for sure that their brand new computer has V1607 for the initial setup and configuration.  I find no mention in the various computer vendor's advertizing online, nor in any mention made on the MFG's box containing the computer or materials included in the box,that tells the customer in advance exactly which Win 10 version in included in the sale. Nor is their any caveat that buying a machine with the obsolete V1511 will cause them an inordinated amount of hours and frustration to simply get their NEW computer "Up-to-Date".

 

After the initial computer setup, forcing customers to go through the 4 - 6 hour ordeal of "Win 10 Anniversary Update"  that often fails, causing another 4 hrs recovery using MS Media Creation Tool install is totally unexceptable.

 

Selling a New Computer with the Obsolete V1511 O/S, when a much improved V1607 has been out since August of 2016, and failing to notify the customer of this fact, is the worst of the worst when it comes to Best Practices within the Customer Service World.

 

I would respectfully asf that Best Buy (and all other computer retailers) openly disclose the Windows O/S Version they will be greeted by after a reasonable 90 minute setup.  Best practice, print the O/S Version on the Mfg's Label on every Computer Box.  So simple, yet soooo very honest and transparent.

Status: Acknowledged

I highly doubt the manufacturer of these computers gives the retail the exact build of the operating system installed on the unit when it was made, and if you want this information on the product page of retailers you should reach out to the manufacturer on this.

0 Votes

Any way to get this game for Pre-Order on Playstation 4 and Windows?  That'd be awesome!

Status: Tell Us More

Would anyone else like to see this game open up for pre-orders? Make sure to vote for an idea if you like it.

0 Votes

Best Buy YouTube channel

Status: Acknowledged
by Landismobileman on ‎01-27-2017 01:40 PM
I am a Best Buy lead at Best Buy. I have a few ideas for the business but don't know of any avenues to move them up the ladder, but I think Best Buy should invest in having its own YouTube channel. It wouldn't take much to invest in plus the revenue it would get from advertising from a nearly low expense channel should be appealing. The free advertising for Best Buy would be great! Plus Having a weekly episode to go over deals, demo products, talk about products and upcoming products. Think what cnet does but for Best Buy. Also I think we should have a price match app for customers. Whether it would be integrated into the Best Buy app currently or a seperate I think that would be an amazing idea.
Status: Acknowledged

As pointed out by Sam15 we already do have a You Tube channel, and it is unlikely we would add price match to an app as we want every price match to be manually approved.

0 Votes

You're better than all of them

Status: Tell Us More
by WellThen on ‎01-25-2017 10:54 AM
I just have some ideas on how to one up the competition. I honestly hope that you're already well on your way to doing so. The answer seems so obvious to me. I would like to share it privately.
Status: Tell Us More

As bobberuchi said this is a public forum, and any ideas you have for our company should be discussed publicly.

0 Votes

Expanding delivery and installation area

Status: Acknowledged
by betroy on ‎01-16-2017 10:57 AM

I live in Crossville, TN.  The closest BB is in Knoxville.  I believe you are missing out on a lot of business by not having delivery and installation available in our area.  Thank you.

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently looking at our delivery and installation options.

0 Votes

The LG UltraFine monitor lineup are the only ones that really work fully (including charging) the new MacBook Pros. For folks that don't have an existing monitor that can be adapted via USB-C to HDMI or Thunderbolt 3-to-Thunderbolt 2 (for Thunderbolt Display owners), this creates an opportunity for Best Buy to increase revenue per transaction as there is really no other viable USB Type-C competitors. Most are priced more than the LGs and don't have speakers/FaceTime camera and most importantly don't deliver enough power to charge the new MacBook Pros via the display (most seem to be maxing out around 45W). They are also lower resolution (in terms of both PPI, color gamut and resolution -- most are shooting for QHD versus 4k/5k). 

 

It would seem like the gamble would be pretty low for Best Buy to carry these and at the very least they could start out online and make their ways into stores in the long term. In areas where there are no Apple Store (which there's 1/2 as many of as Best Buy stores) this is also an opportunity for Best Buy to attract new customers and get the jump on other large onliners that are going to aggressively try to bring these to their web stores soon (a certain photography and video store on the East coast immediately comes to mind).

Status: We Did It!

@ gadgeteer, thanks for pointing out that we do carry these now.

0 Votes

Geek Squad Confusion

Status: Acknowledged
by seabird20 on ‎01-02-2017 08:31 AM

I am at a bit of a loss how to deal with Geek Squad. My use for the service is currently to handle an in home APPLIANCE repair. I was in a Best Buy store recently (to purchase another item), so stopped at the Geek Squad counter to try to find out when the part needed for the repair was coming in, and when the service repair was scheduled, so I could make sure I was home. The person managing the desk said, "We can't pull up that information, try the appliances section of the store". I did - and no luck.

Next step was to call the number - and I got through to a helpful human. He gave me the service repair ticket number (8 digits), so I figured I could enter that into the Geek Squad application. That applications needs a 14 digit number, so of course I couldn't pull it up.

Next step try it on the computer. Same problem.

 

So for me, the bottom line is that by branding home appliance repairs under the Geek Squad brand, Best Buy has created a monster. Clearly the systems, policies, practices are not well integrated. In the technology business, we call that "putting lipstick on a pig". It doesn't really make the pig any prettier, however.

 

Not that I am a marketing or branding guru, but I suggest that systems that make it hard and frustrating for the customers can't be good for business.

 

Regards

Chris

Status: Acknowledged

I have to agree with you whole heartedly, and I can promise you we are always trying to improve our business. As it stands now there is no way for a customer to look up an in-home appliance repair other than calling us, or reaching out via social media. On the other side of the coin it is very very very expensive for a company our size to make any system changes.

0 Votes

This is nothing personal against any one who doesn't speak English as a first language or live in the US. There are plenty of wonderful people all over this world. This is about specific experiences.

 

You need to have US-based service reps when they are asked for. I ask when I call in and get "Bob" who does not speak English as a first language and I have difficulty in understanding them. These folks are at a natural disadvantage at times as usually they haven't lived in the US and aren't familiar with our culture and idioms.

 

For example, one of your foreign call-center folks decided it was OK to send my order to a different city than the specific store we'd already agreed to. We never discussed this. During the call, I had to ask them to repeat themselves at times and then repeat what I thought I heard back to them to get some clarity. Maybe in their culture it's OK to modify someones order and send them off to a different city. Not so much here in the US though.

 

Eliminating linguistic and culture barriors, especially when needing to have technical or detailed policy discussions, is crucial to successful support. Please learn from your competitor that is named after a rainforest in South America.

Status: Acknowledged

We do have many call centers located in the U.S., but as with most large companies we also contract call centers outside of the U.S. for a variety of reasons.

0 Votes

                      I HAVE A WORKING LOEVIA 44 INCH FLATSCREEN WORKS,,,,,, I WANNA TRADE IT IN FOR A HDMI HIGH DEFANITION FLATSCREEN,,, THIS WONT WORK WITH MY AMAZON FIRESTICK,,,ALL TAKE STORE CREDIT,,,, ALL I WANNA DO IS  GET UNCRAZY AND ENJOY MY FIRESTICK  PLEAASE HELP

Status: Acknowledged

We don't accept trade-ins of TVs.

0 Votes

It's frustrating to go into the local Best Buy's in my area and every store carries the same sad assortment of tacky "body cases" and other useless accessories for Apple Watch and yet the accessories that would generate more interest and sell more, like Bands are non-existent.  I kid you not the store I frequent has been out of Apple's Watch bands since summer. Moreover, if demand for Bands is that high, it would make more sense to clear out some of the other accessories that aren't selling as well and bring more bands into the store.  Even Best Buy's own branded bands they have like 6 of (really 3 because (3) are for 38mm and (3) are for 42mm) and each of those only has 1 or 2 on the hanging tag.  For Apple to invest as much as they have in bands, something tells me Best Buy is leaving a lot of money on the table here (I mean I recall a whole keynote where Tim Cook spent the first 30 minutes focused on refreshed Watch bands -- just saying). 

Status: Tell Us More

Would anyone else like to see us carry more Apple Watch bands? Makes sure to vote for an idea if you like it.

0 Votes

I am a faithfully loyal customer; purchasing everything from DVDs to complete appliance package. I am also a member of a group of Americans that are disabled. My usual mode of purchasing items are through internet orders. This is especially true during the Christmas holiday season; this year was no different.

On November 25, 2016, I attempted to purchase one of the last gifts on my list; which was a Dell laptop for my daughter who will be attending grad-school in the Spring. My husband researched and found that the Dell-Inspiron 15.6” Touch-Screen Laptop-Intel Core i5-8GB Memory, with 1 TB Hard Drive to be sufficient for her needs. I searched your Black Friday circular and found Model#I3558-5501 BLK for $349.99. I thought to myself, ‘Great, I can purchase that laptop for an outstanding price.’ I tried, to no avail; to purchase it online, so I called your customer service center. To my dismay, I was on hold for more than 10 minutes the first time I called. After several attempts (after being transferred, and disconnected) over a few hours. I spoke to a very nice, however undertrained, young lady by the name of Julie.

Julie explained to me that this item was an in-store only item and I would need to travel to my nearby store to purchase the laptop as the item was a Black Friday in-store item. I explained to her that I was unable to travel to a store to make my purchase due to my disability. She express sympathy for my condition, but was unable to assist me in this purchase.  I expressed my displeasure with this policy, as an entire group of people (those of us who are disabled or have other contributing factors that prevent us from traveling to an actual store for purchases). I was offered another laptop; however, it was more than $150 more than the one I called to purchase. I asked for a manager, was told that the manager would tell me the same thing. I asked again for a manager and was told that a manager was not available. I asked a third time and was put on hold, then disconnected. I called several times, with wait times a total of more than an hour; all resulting with same results. Julie was in an off-shore customer service center and there was a definite language barrier, and I wanted to be transferred to an American customer service center and was disconnected.

This is unacceptable, as a person with disabilities I found it appalling that because we cannot get out to the stores, we have to purchase items at a higher price. I feel discriminated against. However, when reading your Diversity and Inclusion policy it outlined your commitment to your customers in your “Unique Customer Promise” which states you will provide customers with:  

  • The Latest Devices and Services, All in One Place
  • Impartial and Knowledgeable Advice
  • Competitive Prices
  • The Ability to Shop When and Where You Want
  • Support for the Life of Your Products"

According to an article in FindLaw (Disability Discrimination, November 25, 2016), Disability discrimination is the unequal treatment of an individual based on that individual's real or perceived disability. People with disabilities often need special assistance, such as larger rest room stalls or special parking spaces etc., so "equal" in this context refers to access and the right to be treated equally regardless of any accommodations. Therefore, by the very definition your company’s refusal to accommodate my needs is indeed ‘Disability Discrimination.’

Status: Acknowledged

Our Black Friday sales are not better in our stores than they are on BestBuy.com, but they can be different. There are some sales that can only be purchased in our stores, there are some offers that are only valid on BestBuy.com. Thanks for sharing your thoughts.

0 Votes

Couple of Power Supply ideas...as a few in the community may know I was looking for a PSU replacement. I of course being the Bestbuy consumer I am looked to Bestbuy first. I was saddened though upon further research how very few filters and actual brands and even the amount of power supplies itself are sold. 

 

Power supplies for gamers is very very important and it is a HUGE grey area where there can be great money made. So I have listed a few points I noticed right away.

 

1) there is no filter for "modular, semi modular, not modular"

2) there is no filter for SLI/Crossfire compatibility

3) I did not even see THE largest brand out there. Why would you not have Seasonic PSU's? To be totally honest that was the only reason I did not buy mine at Bestbuy. 

4) selection is very poor. Marketing needs to understand that there are three groups of people who buy power supplies. The repairmen for the average joe (low wattage), mid level/single video card gamer (mid wattage), and the heavy gamer who has multiple video cards and who probably has a water system(high wattage). There are less than 50 power supplies listed on Bestbuy website that is sad to say, VERY disappointing. Many other large technology retailers have 250+ with a variety of brands. Now mind you, I don't blame you I do think Bestb should limit the brands to the better ones such as Corsair, Thermaltake, Seasonic, and etc. 

5) there is no filter for quality certification (bronze, silver, etc) 

6)  going back to what I said at the end of #4 about the selection process as well I did notice certain models of PSU were listed that have proven to e ...lesser quality and just shouldn't be used it would arguably be good to see a selection of evaluated power supplies that are actually of decent quality. This isn't to say you can't have some lower tiers for those who don't wish to pay the extra price.        

Status: Tell Us More

Would anyone else like to see us carry more Power Supply Units? Make sure to vote for an idea if you like it.

0 Votes

Website improvement, backorders

Status: Tell Us More
by nlanier on ‎11-30-2016 07:49 AM
Implement a tag for items that are backordered!!!!

Customers are having to call CS to find out that the item they ordered is backordered.

How hard is it to show beforehand that the item is backordered?
Status: Tell Us More

I have a feeling it would be extremely difficult to do this as item become backordered and come off backorder on a daily basis. Given the sheer number of items we sell it might be next to impossible to keep the website updated accurately. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

Electronic Location & Navigation

Status: Tell Us More
by RoBot1925 on ‎11-28-2016 07:39 PM

A Kiosk that helps improve customer service by allowing the customer to get what they need right away.

Status: Tell Us More

Could you add clarification to this idea? How would this kiosk allow a customer to get what they want right away?

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