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I went online to look for some new computer keyboards. I found some I liked in your Henderson NV store so I went to pick them up. Even though the website said they were in stock the store employee said you had none and said that keyboard had never been in that store and wasn't scheduled to arrive until September 13th. I was there on September 1st.
I asked for a raincheck and they said no. But they did offer to have the keyboards shipped to the store and I could make another trip to pick them up. So I gave up, went home and ordered some from Amazon. And they arrived the next day.
1) Your website needs to reflect accurate inventory. Why would it indicate a product was in stock when it had never been in that store?
2) After I made the trip once, your employees should have offered to ship it to me for free. I should not have to come in twice to pick up a product that should have been in stock.
The reason a customer comes to your store is to get something now and not have wait for shipping. You need to step up your game to compete with Amazon. I like Best Buy and would prefer to shop there. I hope you find a way to improve your service. Thanks!
You should have a van and driver ready at all times to take a TV to a customers house for drop off only with in 10 miles of the store . That way people can have and setup thier tv the same day without the nightmare. You lost my sale because of NOT being able to provide this service . I was even willing to pay $25 dollars to do it and I only live .5 miles from Best Buy. Buying a big tv is an emotional experience that people want to enjoy that day. Not wait a week for a delivery .
It's been....I can't even tell you how long since I've seen a trade-in promotion done for games at Best Buy stores. Mind you the last time they did one was either 30 or 50% and by the time corporate got done nuking the trade values you were ending up with the SAME values AFTER the promo and GCU 10% bump were added in, thus making the whole point of a 'bonus' or 'trade-in bump' pretty much worthless.
My GCU is expiring early next year after having renewed it for FOUR years in 2014 with several promotions and quite frankly I think it's going to remain expired because between the nuking of TIV's and the blocking of the GCU 20% on Black Friday(a discount that we PAY for btw) I find almost no value in this program anymore. Renew some of my faith in this program and do a trade-in promotion where stuff doesn't end up worth the same after the 'bump' from GCU and promo.
Here's the situation. I'm at Best Buy, purchasing an item. The cashier asks me, "Please verify this information is correct."
I look at the kiosk, and, of course, my address is wrong. I say to the cashier, "No, it's incorrect. My address is several years out of date."
"Oh, you can change it at bestbuy.com. I can't do it here," says the associate.
I'm a logical person. If there's no way for the cashier to change my address information, then why do they ask me to "verify" it's correct? That makes no sense. There's even an "accept" button on the bottom of the display. No, sir, I do *not* accept this address. It's wrong. But I can't change it. What, exactly, did I verify?
Moving on, I decide to go home and visit bestbuy.com to update my address. Only to find out it's not possible. I'll repeat that: It's not possible to update your own address at your account at bestbuy.com. You can update your shipping address, but this is not the same as your account address.
I guess I should be thankful that Best Buy doesn't have my correct address as it saves my mailbox from being stuffed full of worthless advertisements, but it's still very annoying that every time I make a purchase at a store, I'm asked the same asinine question. And then an incorrect address appears on the screen. "No, it's not correct..."
Then I rage silently to myself. I even asked one associate, "Does it matter if it's correct?" His jaw dropped.
I'd like to suggest that you have higher tiers of elite status? I've spent over $50,000 year to date so far and it doesn't look like that will stop anytime soon. I'd love an Elite Platinum or something like that that gave me even more cool options and perks...just a thought :-)
Adapt Technologies, LLC is an American made manufacturer of LED lighting located in the Philadelphia area. I would like to see about having our T8 lamps installed in Best Buy stores. Please put me in touch with someone I can talk to about this. Thanks. Bob Stecker - Sales Support Specialist - Adapt Technologies
This is the third time this has happened, and Best Buy has lost a LOT of money from me. I work in a business and I have been buying computer related items, and a LOT of them. I see what I want on your website, but when I look to see if it is available at my local "27858" zip code store, it won't let me see unless I "create an account". I do not want to create another account to get bombarded with emails. So, I go straight to Amazon and opt to wait a day to get it delivered. When I want to know something, I want to know it right then. All other sites allow me to change stores without a hassle.
Then to top it off, I can't find an email to send in a recommendation, I see ideax. To post there I have to set up an account. Wow! So I set an account up and then I have to choose an avatar? I am out. Sorry Best Buy, I don't know what college educated guru you hired to create this fiasco, but you need to hire an experienced business person to work this end of your business. Unfortunately, the same team that came up with the idea that forces you to create an account to do anything on your site, is probably the same team that will read and delete this email. SMH.....
I've purchased several Apple devices from Best Buy and I noticed a lot of stores write all over the boxes (as shown below). There should be some sort of company-wide initiative to stop this, because, especially around gifting times, it's an eye sore and to be honest on a premium product it just makes it look cheap (not to mention everyones handwriting styles vary and that one is clearly terrible). There's probably a cleaner, more presentable way to do it, in the form of some sticker that's easily removed (like address labels, not like those yellows ones that they put on CDs that tear into micropieces and leave behind residue).
There is something I want to buy but Best Buy doesn't carry it. There are lots of similar items at the store and at bestbuy.com but none that actually do what the product I want does. I asked the chat person and the VERY BEST they could do is tell me Best Buy doesn't carry the product or a product that does what I want.
It would be really nice if there was a spot somewhere that Best Buy could listen to customer requests and someone who would at least be able to look and respond and say "yes this would be a great item to carry" or "no, this would not be a good item for us to carry". At least we would feel like we are a part of the family.
Instead of issuing points at the time of purchasing Best Buy gift cards, I truly feel it should be changed to when the funds are utilized to purchase commodities. Purchasing gift card is like converting currency and it isn't really a purchase.
I wanted to see reviews for a recently discontinued product, is there a way to see them? I was specifically looking for the questions and reviews for this Dell PC - Model: I7368-0027GRY SKU: 5216602, the item description and picture come up online but I can't click thru to the reviews (per a google search there are 729 reviews). We are now having a wifi connection issue with it and I recall some of the reviews had the same problem along with some solutions to try. Thanks for the help.
When I go to Best Buy I can not help but notice that there are literally employees all over the store but maybe 1-3 working the cash registers. Perhaps Best Buy could start utilizing some of these (in my opinion) "extra" employees to act as mobile cashiers to assist with expediting the check out process. If there is always one thing I can expect from Best Buy it is to wait in a long line when it is time to check out. In addition, it always seems like I am being bombarded by sales associates/employees when I am trying to browse the store. I would suggest that the physical stores set up "Support Stations" where customers can go to speak with customer representatives/sales people. This way the customers are comfortable while they shop and know exactly where to go for assistance, without feeling like they are at a used car dealership.