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New Idea

We Don't Want A "PROMOTION!" We Want A Benefit!!!

Make the $20 Reward Zone For Game Club Members, a permanent benefit.

The concept is simple and easy as one, two, three. 

 

1.) $20 Reward Zone On Select New Releases For Gamer Club Members Only.

2.) $10 Reward Zone On Select New Releases For None Game Club Members.

3.) New Titles To Be Added Regularly For All Current Gaming Systems.

 

See, It doesn't need to be complicated.

 
Follow up links to related information:
Status: Acknowledged

Hi Gamers! Victory Can Be Pre-ordered was definitely an awesome promotion and I can certainly understand people being upset with the changes to that program. That being said, things do change and we feel they are changing for the better.

 

While our loyal gamers may no longer enjoy this great benefit, there are still many great benefits from Best Buy to enjoy for being a gamer with us. Gamers Club Unlocked members still can revel in the many benefits that the program has available. Throw in our pre-order exclusives and the Reward Zone Get $10 program, which still grants gamers a great benefit, and things look excellent for our gaming community!

 

This is just the tip of the iceberg as we continue to look for other awesome ways we can reward Gamers Club Unlocked members for providing us with their gaming business. We do listen to feedback from our customers, and while this particular promotion is going away, there is nothing to say that at some future point it might not raise its head again. Thanks for all the input!

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

  • Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

  • Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

  • Problems with GCU Activating correctly at purchase or not applying to games correctly

  • Problems with Pre-Order $10 Certificates not showing up on accounts when they should

  • Any potential Trade-In Problems

  • Not receiving Welcome coupons from GCU when signing up

  • Any Gaming Promos not applying correctly to a order

  • A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

  • It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

  • and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Status: Acknowledged

We will not be moving forward on this idea.

From what I`ve been reading directly from BestBuy spokespeople you`re trying to strengthen your online presence & increase sales volumes on BB.com. Although, I live in area where BB stores are reachable in 30 minutes or less by car not everyone has that access. I don`t understand why a customer can`t join GCU thru BB.com or MyBB in fact I think it would solve alot of issues that arise & clutter the forums. It would link the MyBB account correctly & the address/phone # would either already be on file thru MyBB or the customer would be responsible for providing. With the high cost of gas distance has to be considered & why would you wanna lose a 2 yr committment for $120 over not being able to provide online sign up access. Outside of sign up GCU can be do thru BB.com it just makes sense.
Status: We Did It!

Thanks for all the input on this idea. Gamers Club Unlocked memberships can now be purchased on BestBuy.com.

Nintendo Unlocked

Status: Acknowledged
by Autosaver on ‎07-29-2013 11:46 PM

This is getting a little bit irritating, but 99.9% of the titles for Gamer's Club Unlocked happen to be for 360 and PS3. Sadly, Nintendo titles tend to be left out of this promotion and makes this membership useless if they don't buy 360 or PS3 games. Adding more Nintendo games and extending the promotion to handheld games would boost sales and spread to a bigger audience. Extending it to the 3DS could be a great idea. I know the games cost less, so the promotion could potentially be lowered to $10.

 

Suggestions: Wii U
Super Smash Bros 4

Mario Kart 8

Mario 3D World

Wonderful 101

Sonic Lost World

Donkey Kong Tropical Breeze

Bayonetta 2

X

 

Suggestions: 3DS


Sonic Lost World

Super Smash Bros 4

Zelda: A Link Between Worlds

Yoshi's Island

Mario & Luigi: Dream Team

 

 

Adding 3DS or Wii U titles to the mix would be enough to make me subscribe. I know a lot of others would too if Nintendo games were added.

Status: Acknowledged
I did hear back on this and basically it comes down to we will never be able to give a definitive answer on this one. It's completely possible we do add Nintendo titles to this promotion and then at a later date we might remove Nintendo titles from the promotion. In addition, for competitive reasons we would never be able to say what would be added to this promotion prior to those items being added; this of course means you would know once they were added.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

 

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

 

hope other customers agree and make this happen! especially around the holiday season.

Status: Tell Us More

This idea has been brought up in the past, but there wasn't enough interest for it to be moved forward. I personally really like the idea, and would love to hear from others on this. Make sure to vote for an idea if you like it.

The overwhelming general concensus is that Gamer`s Club Unlocked(GCU) is a great program(arguably the best one out) but at $120 upfront for 2 years a little overpriced. And with benefits/perks of the previous program being reduced or completely eliminated while the upfront cost has increased 4x per year it`s a little underwhelming honestly. Most consumers would accept a price increase even to $120 IF the benefits warranted the increased cost.

Offering $15 credit(750 MyBB points) for every $150 spent on gaming related items would immediately provide tremendous value to GCU along with further encouraging customers to make all of there gaming purchases at BB. This benefit would be a big perk to tip the scale in BB`s favor whenever all thing s are even retailer to retailer. And customers who are aware their $5-$15 away from another $15 and/or about to make purchase that will net another $15 credit would certainly pick up an extra item or two to get the added credit. Plus knowing there`s a 15 day wait for the points to post we`d wanna get the clock started that way when a deal pops up the credit already available.

Another way to put this in place and strengthen GCU could be to allow the pc to auto-generate a $15 BB giftcard when $150 pre-tax is reach in-store/online. If you`re going to allow free Gamer`s club to recieve a simliar benefit it should be less than $15 per $150 & the instant GC option should NOT be available to them. That way you`re rewarding paying members & enticing free members to upgrade to GCU.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.
Status: Acknowledged

The business team has informed me that as of now we will not be moving forward with this idea.

This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

We want Casio Tr200

Status: Acknowledged
by Orgeo on ‎11-15-2012 05:12 PM

Casio just published a new camera Casio Tr200.  Many of my friends want to buy this camera, but we cannot find it in Best Buy.  Can Best Buy provide this camera for us to shop?  We will love to see that !!

Status: Acknowledged
I did hear back on this, and unfortunately we will not be carrying the Casio TR200. Thanks for everyone's input.

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

Status: Acknowledged

Thanks for the insights on this one.

DLC for DBZ Battle of Z

Status: Acknowledged
by straycatzach on ‎02-07-2014 12:00 AM

Best Buy should sell this DLC stand alone for the Vegito character.  Its sold on ebay for up to 135 dollars!! I'd gladly pay 10 to a reliable/trustworthy source like Best Buy rather than risk an ebay scam!  Namco doesn't seem to plan to release it in USA on the PSN and i understand your company has a contract with bandai Namco for this item.

Status: Acknowledged
I did hear back on this and unfortunately we are not able to move forward with this idea.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

Status: Acknowledged

Thanks for the input on this idea.

Revive Gamers Club Unlocked!

Status: Acknowledged
by Thetanaman on ‎05-18-2018 10:01 PM

To whom it may concern,

 

I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.

Status: Acknowledged

I merged all of these ideas into the first idea on this since they were all one version of the same idea of bringing back the Gamers Club Unlocked program in one way or another. Thanks for sharing your thoughts on this. At this time we will not be bringing back our Gamers Club Unlocked program. Current members can continue to receive their benefits until their membership expires.

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

You`ve increased the cost of GCU from $30 for 2 yrs to $120 but you decreased the value in the welcome coupons. Doesn`t really make sense does it? You should be INCREASING the valiue of EVERY ASPECT of GCU not decreasing or eliminating key perks/benefits. Basically, you`re giving us a bionic body but not putting fingers on the left hand & no right foot. Most people would prefer their regular non-bionic body vs this "upgraded" option.

 

 

However, this is an easy fix you need to make the coupons unique, diverse, valuable & consistantly tempting. Here`s how;

1- You need staple couples that will entice ALL types of gamers- B2G1 on used, B2G1 on new, 50% off a game guide, 10% off PSN/XBL/PS+/Steam, 50% off 1 used game, extra 40% bonus trade in credit, 3X RZ point booster on 1 game purchased during release week, $25(1250 RZ pts) w/purchase of $250 on gaming, 5X RZ pts booster on all games/accessories when purchased with a system & a 15% off birthday coupon. These should be valid for 1 yr & a new set should generate for the 2nd yr of GCU. They should be available in-store at the time of purchase or by email the choice of the customer.

 

2-You need 12 unique coupons(1 per month) sort of use em or lose monthly enticement coupons. These will get you loyal customers. And a new set of 12

Status: Acknowledged

Per the Gamers Club Unlocked team this idea will not be put into place.

Twice a year Bestbuy should reach out to as many current/former/future customers/employees to see how BestBuy can live up to it`s name. Take it seriously and be thorough that way true change can come and have an impact. No other retailer does it which would give credit for caring vs lip service. A group of 50 - 100 questions with sections dedicated to elite/elite plus/GCU. Customers who are already elite/elite plus/GCU should get unique questions based of the programs there in and what status they are.

 

For example: A silver elite member should be asked

1- What should be added

2- What should be ended

3- What does work well

4- What doesn`t work well

5- What can we(BB) do to keep you

6- What could cause us to lose you

Obviously, email would be the main way to go about acquiring the info but the questions could be sent with coupon packs designed to generate sales.

Offer 100 RZ points for complete surveys but special offers if completed in the store.

300 RZ points if the complete survey is turned in w/a $30 purchase

300 RZ points + 2X RZ points on a purchase of $75

500 RZ points + 2X RZ points on purchases of $100

500 RZ points + 3X RZ points on purchases of $150

750 RZ points + 2X RZ points on purchases of $250

1000 RZ points + 3X RZ points on purchases of $500

1500 RZ points + 3X RZ points + $50 instant giftcard on purchases of $1000

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?

 

I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is. 

Status: We Did It!
Hi hockeycanuckjc, Since launching Best Buy Unboxed in 2008, I have worked to champion the Community among business teams, our retail locations and customers. The Community annually assists millions of customers and has had over half a billion messages read on it. Best Buy posts information on the Community about our latest products and answers customer questions; superusers like you help drive a lively and robust conversation. To help raise awareness of Best Buy Unboxed, I attended an annual company event and spoke with hundreds of BlueShirts and Geek Squad Agents about the Community and how they could “Be a Link” in the online customer experience by joining the online discussion. Our internal communication team also has published several Employee News articles, and last month in our internal magazine, we had an article about how employees can be more involved in the Community. In June, during trainings that occurred at all our stores, information about Best Buy Unboxed and our other social media channels was highlighted to all BlueShirts and Geek Squad Agents. My team and I will continue to work with internal partners to message the importance of Best Buy Unboxed to our business, employees and customers. Thank you, hockeycanuckjc, for all the work you have done in the Community over the years. You have had over 4,000+ posts, read over 68,000 messages and been 100% awesome. Gina

Add more detail to myBB pages

Status: We Did It!
by Keen on ‎09-26-2014 01:26 PM

Today the myrz.com website was shut down.  Now everything is folded into bestbuy.com.  However, in the new My Best Buy pages, the Point History page lacks the fine details the old myrz.com Points and Purchases page had.

 

Please add to the new Point History page:

 

  1. Expanded details for each transaction that show what we purchased.
  2. What the Order Number (and in store receipt equivalent) for each purchase is.
  3. The ability to print out these details, so we can essentially print out replacement receipts for our past purchases.

These are all features that existed on the myrz.com site.

 

Also add a new page that lists all My Best Buy promotions that are currently happening.  This was another feature of the myrz.com site.

Status: We Did It!

I did hear back on this and was informed that these features were added back on 10/1/2014. Thanks for the feedback.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Acknowledged

I did hear back on this, and although this isn't changing at this time, it could sometime down the road.

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