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Remove thumbs down on BestBuy.com

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by on ‎02-16-2013 06:51 PM

When people post reviews online, they are posting their personal experience with a product.  When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews.   Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.

 

 

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Thanks for pointing this out. I hear where you are coming from on this, and I would be curious if other people share your feelings on this. Remember to vote for an idea if you like it.

Best Buy Memberships

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by on ‎02-12-2013 11:10 AM

I've heard a lot about best buy being in jeopardy of going out of business due to the expense of having a physical store.  This makes it easy for competing on line businesses to undercut the prices offered at best buy, and in some cases Best Buy even aids in selling product for other companies by allowing the customer a place to demo the product before buying it elsewhere.  This troubles me because I like Best Buy and I like that there is somewhere I can go to put my hands on the newest electronic products before buying them.  I believe that the answer here is selling best buy memberships. 

 

This is how and why I think it would work.  Like Sam's Club or Cosco, the only people that would be aloud to enter the store would be members.  Annual memberships would be sold at a rate that would allow for the store to supplement the sale price of items to a competitive level with on-line retailers.  If someone wants to come in and see how a TV looks and then go buy it from somewhere else, they will have at least paid for a membership.  Like with anything else, loyalty is key.  If you have a best buy membership that you have paid for, you have went to the store to try the product out, and you are seeing comparable prices at the store and on line, everyone will be compelled to purchase with Best Buy due to the laws of reciprocity if for no other reason.  Plenty of people will tell you that they won't shop at best buy if they need a membership, but as the other stores go out of business they will be back.  Once consumers realize that there's no where else to "try before you buy", they'll come buy a membership. 

 

This business model would work invariably because people still want to go see a product before they buy it.  It would work for Best Buy because they already have the stores.  I know I would certainly buy a membership to Best Buy, even if the price was on the steep side as long as the in store prices where cut down to that of all the on line retailers.  Be the first to adopt this and you will be around way after Sears, JC Penny, K-Mart, Radio Shack, etc. 

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I believe a version or two of this has been posted in the past, and I certainly see where you are coming from here. I would be wary that charging a membership would scare away our existing customer base, but I would like to hear from other customers or employees on this. Remember to vote for an idea if you like it.

I live 50 miles from the nearest Best Buy.  What a pain that I can't mail in my tiny nano for service.  How about options for those of us who live in the boonies?  Otherwise, it's really not very cost effective to buy a warranty that could cost me close to replacement cost of the item in travel expenses. 

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I have to say I think this is a great idea, but I could see some challenges to it. I could see disputes arising as to the condition of the item being mailed in, and I believe we need a customer to sign paperwork before we would accept their property into our possession. Does anyone else have any additional feedback on this? Remember to vote for an idea if you like it.
0 Votes

Adding Food and Live Cam GeekSquad Advice For Computing

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by on ‎01-15-2013 12:37 AM - last edited on ‎01-15-2013 03:29 PM by Senior Social Media Specialist Senior Social Media Specialist

I have two ideas that would be great for Best Buy to adopt. I think a food court or concessions stand like Fry's Electronics,Wal Mart,Target,etc. already have. The other idea is for Geek Squad to have a live cam offering for computer users who need advice on setups of hardware,software or overall computer knowledge. This would be a great and helpful service.

 

                                                                                                                     Thanks,

 

                                                                                                                     Bill {removed per forum guidelines}

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The idea of a food court has been touched upon in other ideas, and more specifically in us adding a cafe to our stores; you might want to add your voice to these existing ideas.

 

I do know we currently have live chat tech support with Geek Squad agents, but I don't believe this is live video support. What would be the advantage of adding video to this support? Would anyone else have any feedback on this? Remember to vote for an idea if you like it.

Carry Macs with Fusion Drive

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by on ‎01-14-2013 09:03 PM

Recently in the world of Apple, there has been an influx in the number of Apple's product lines featuring Flash Storage.  I know there has been an influx in sales around the MacBook Air and the Retina MacBooks so customers are certainly responding positvely to this newer, faster technology.  

 

My suggestion is for Best Buy to carry a CTO option on both the 21.5" and 27" iMacs and Mac Minis with Fusion.  This would make great sense for Best Buy because on the new iMacs, the minor bumps on processor speed and graphics is not that ground breaking - yet offering a Fusion offer, while more expensive, would create a wider-variance product selection.

 

On Mac Minis, I would make it a 2.3GHz i7, 8GB DDR3 Memory and 1TB Fusion Drive, which would come out to $1149.  If you're not looking to do graphic design or gaming this system would give you better performance than the entry level iMac for $150 less.  Also, considering you can download the Mac OS X Server software for $19.99 this is the ultimate home/home office/SMB server made simple without all the IT people.

 

I also have noticed supply on iMacs is really bare so maybe start with the mini to test pentration and if it does well try it with iMacs when it does become available.  

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I'd like to hear from other users on this, and more specifically if they would like to see this as an option with Best Buy? Remember to vote for an idea if you like it.

Discounts

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by on ‎01-13-2013 09:35 PM
I was so very sad and disappointed to have to hear that you don't offer active duty military discounts. I hoped that best buy would want to honor our military in any way possible. I would love more then anything to let my military families know that best buy honors and appricates all their loved does and to thank them, you would give them a discount
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I can't imagine anyone with any connection to the military disagreeing with this idea. I would like to hear from more customers and employees on this. Remember to vote for an idea if you like it.

Some of this surely isn't BB's fault but it still makes the company look bad when it can't be trusted to provide the promised pre-order incentive to customers. My suggestion would be for BB to secure as many exclsuinve steelbox packaging promos as possible & have the DLC codes sealed in them.

 

Because this method can be abused for codes that wouldn't equal sales it needs to be clearly printed on the steelbox packaging & the receipt that if the $5 pre-order can not be refunded if the steelbox is opened & the game itself will not be fully refunded if the sealed steelbox isn't also returned.

 

Also, you should try to score more impressive DLC like characters and/or levels not just costumes/weapons packs. They have more "value" & will have a much greater impact on increasing your total pre-orders.

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I have a feeling this would increase the cost of the game, but I think some customers would be willing to pay the added expense. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Place a hold for on-line products

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by on ‎01-08-2013 10:54 PM

I was one paycheck shy of purchasing an Asus K-series laptop that  was on sale in the online store for an incredible price.

The products was listed on Monday Jan 7th but  by Tues Jan 8th the product was removed from the online store and now there is no way to ever get that product from any retailer for that price.

It would have been nice if the shopping cart had a way for a customer to pay 50% of the purchase  price plus a 3% fee, non refundable.

To hold a product at the price listed for 21 days, this  kind  of service is something I would be very glad to pay for just so that I could have gotten the laptop.

As it stands now , I will probably never be able to get that particular product from any retailer at that price.

Although I wouldn't doubt for a second that I'll be able to find this same laptop on eBay for a lot more money as I am sure that many of them were probably purchased from your store for just that purpose.

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Interesting idea. Its sounds like this would be some sort of online Layaway option. Would anyone else like to see this as an option? Any other thoughts on this idea? Remember to vote for an idea if you like it.

Online Receipt Lookup

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by on ‎01-02-2013 10:05 AM

It would be nice to be able to lookup instore receipts online that you can print out or save to PDF.

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From a customer standpoint I have to say I can't agree more. I have a feeling we would never do this due to the potential risk it could cause. Doing this would mean we would have to link this feature to our store's Point-of-Sale system. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.

Product Watch

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by on ‎12-20-2012 12:49 PM

It would be nice if you could have watch alerts for products so you get text or emails when a product in back in-stock or has a price change.

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I believe variants of this idea have been posted before. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Better Pre-order Support

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by on ‎12-11-2012 12:28 PM

Have a Game Pre-Order System That:

 

  • Reminds you via email, text or call when you have a pre-order game and when the pickup window is.
  • If a release date changes have a way to notify your customer of this fact.
  • If game supllies are less then pre-orders have a way to noticy customers in advance.
  • If you decide to not stock a game you sold pre-orders for have a way to pre-inform your customers.
  • Ensure when picking up a pre-order stock is held aside for that customer. Not just taken off the shelf (which is annoying if you took the time to pre-order)

Other retailers have processes similar to this and you need to give better service to your pre-order customers. Best Buy is getting much better but I feel some of the above would help.

 

Thanks!

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Thanks for the suggestions on how to make our Gaming Pre-order process better. Would anyone else like to see these ideas put into place? Any other thoughts on this idea? Remember to vote for an idea if you like it.
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