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I commonly take a long time to make a purchase of large items and utilize the "save for later" feature. Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater). It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.
Idea: post an email address where you can be reached. I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2: remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist.
I work across the street from a Best Buy. I live near a different Best Buy. I used to drive by a third Best Buy on my way to and from work.
What I would like to see for my personal preferences is multiple Your Stores:
Right now you can specify one store to be your store. If you could specify 2 or 3 then when you click on the Pick up Today tab you can see which of your stores have the product in stock.
I have had my eye on an HP All-In-One computer for a few months. With an upcoming birthday, I was looking at my finances and considering making a purchase for myself. It was great timing by Best Buy to send me an email telling me to make a birthday purchase for myself with a 10% discount promotion. Problem is the item is on sale. Big ticket item on sale -- can't use promotion. Really appreciate the Best Buy good wishes! Reread the terms and conditions again. Wow! what is a birthday present (discount) that you can't use on the perfect gift. I would hope that Best Buy would revisit this birthday promotion and look at broadening the offer so a birthday boy/girl could use it on that perfect ... must have.. can't do without gift.
If you need to limit the offer -- how about 5% off on sale items?
Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk). For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal. I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today.
When searching/browsing BestBuy.com, I would love to see an option to be notified when the price changes on an item. Too many times (in-store), customers come in and have no idea that sales run week-to-week and it's usually on Sunday after the price has changed that they've decided to come shop. I think it could be a way to help curb this as well, increasing customer loyalty and promoter scores.
Why the hell do you always try to default me to Store Pickup? I've NEVER used it and NEVER will. I'm shopping on a website, I expect shipping, and I shouldn't have to select it every bloody time. Remember my preference already. It's a website! Shipping should be default anyway. At least save our preference in our account.
The "Privacy Dot"
What is it?
Very inexpensive to produce and a semi-consumable. Small black sticky dot that coveres camera on your phone (front/back or both depending on privacy level desired), tablet, wearable device, laptop, TV, child's phone or tablet, etc.
Why another camera 'cover'?
This one covers it all, nearly zero weight or profile, can be used on ANY device, can be different sizes or colors. Once removed it will need to be replaced (semi-consumable) and anyone can use it. Protect against identitiy theft, privacy invasion or predator / theif to confirm you are not at home, child device protection. Package in small amounts (most people have multiple devices with cameras built in) say 3 to a package for $1.99, driving more traffic when replacements are needed.
Geek Squad Branded... maybe even cheap launchpad for Geek Squad Branded Protection offerings (after all that is what we offer ). Surge protectors- power, USB, network, cable (coax), charging; Smart Sensors- water/moisture, heat/cold/freeze, door, window, power, light, dark, motion; speaker protectors, wire protectors to prevent damage, crimping, stress relief, pet attacks; Cooling pads/fans (technology & personal), eco friendly materials to draw away heat (#1 electronics killer); user protection- computer glasses (glare and blue light filtering), screen filters, touch screen ready gloves; Ear protection- noise cancelling headphones, radio/BT earmuffs, headphone beanie...etc.
Geek Squad Protecting You and Your Devices!
These are all very inexpensive to produce, can be used by nearly everyone and likely more than 1 sale per individual. Hope you find value here. Thank you
I understand there is an 'Add to Cart' hyperlink/icon when scrolling through pages of products, but I commonly overlook it, and end up clicking on the specific product and 'Add to Cart' from there. The icon on the page with numerous products might draw more attention to itself if it was larger/yellow box/and said 'Add to Cart', similiar to the icon you click when viewing an individual item. This could decrease the amount of steps it would take to get a product in your cart and get checked out.
More than willing to discuss further!
I love Best Buy's Deal of the Day. In the style of popular TV shopping channels, I would like to see Best Buy offer something possibly in the morning for the first deal and possibly something else added on as a second deal later on in the day or perhaps the evening.
They have been rocking the deals since and I'd like to see more deals happening throughout the day besides the "Extra" bonus offers associated with that day only.
a growing number of companies are offering various discounts e.g. senior citizen, veterans, etc. Understand senior citizens don't necessarily need discounts, but an Active Duty and Veteran discount would probable draw more customers and therefore more profit while helping us!
Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located. On bestbuy.com this is not the case. You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located. This takes too much valuable time. It gets even more tedious and annoying when you want to check several different brands of the item. My brother travels a lot. He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item. As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!
Please change this ASAP! Even Sears will tell you where the open-box/floor model item is located. You can do better than this Best Buy.
The current customer is becoming more and more accustomed to becoming fully services without leaving their home. Thanks to services like Amazon that makes anything deliverable in a short amount of time at the click of a button, this has become the new reality, especially with electronics. One service that Amazon does not provide that I believe Best Buy could institute would be deliverable Geek Squad service for certain repairs.
Easily diagnosable problems like a broken screen glass or a broken hardware piece would be sent in to a Geek Sqaud location with a description of the problem through a third party delivery service such as UPS or FedEx. The Geek Squad would then repair the piece and send it back to the customer, with additional service and delivery fees. This could add another revenue stream, increase customer satisfaction, and give Best Buy a large competitive advantage over other repair service providers. This would also provide customers with the same convenience, but a cheaper option than having the Geek Squad come to their home.
I bought the Klipsch Promedia 2.1BT on Black Friday while I was in VA visiting family. Now I'm back home in Massena where the closest best buy is two hours away. After set up and light use, I am having some major issues with these speakers. I just filed my second warranty claim with Klipsch... hopefully, they actually respond this time. The lady I just spoke to from best buy just told me that if Klipsch doesn't help or I am not willing to drive make a 4hr road trip, then I am stuck with these broken speakers. Yall accept the return from online orders by mail or in store... why not expand that policy to offer in-store return by mail... at least for folk like me out here in the middle of nowhere. These speakers I bought from you guys are trash. I've never dealt with such inflexible customer service. Especially after being sold junk product.