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0 Votes

Add filter for Keyboard Language

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by on ‎05-20-2022 10:15 AM

The language type for laptops are typically US style or Bililingual. These defer in the laptop key sizes, position, and short cuts to access special characters. This can be very fustestering for users that are not used to different type of keyboard than the US ones. Unforuntately, there does not seem to be any way to filter those results but rather having to click on each laptop and check the keyboard language requirements manually. 

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Thanks for the suggestion. Would anyone else like to see this as a filter option on our website? Make sure to vote for an idea if you like it.

0 Votes

Of all the years I've been on the forums I've seen all the cool innovations that Best Buy have sold under their Insignia and Dynex brands. Especially with tablets, foldable laptops and other cool electronics. As I look at other retailers today they have their own brand name of budget electronics which are high quality, the same as Best Buy did a long time ago. I think this would give consumers a larger buying power to choose Best Buy brands over the leading brand names and it would mean only good things for them. 

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Thanks for the suggestion, and for all you do here on our forum! Both are very much appreciated! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

My View

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by on ‎04-14-2022 03:16 PM

"My View" uses a small, short throw projector, with a number of customizable options, provided by unique software that allows complete image size freedom. Content is also fully customizable from saved images, stock photos and paid content (could even ugrade to incorporate "live-view".

1. Don't like the view out of your window? Switch on My View (wired or battery powered options) and project the view you want onto the accompanied static-stick, trimmable film applied to your window with a fully cusomizable size match! (E-Z setup projects a re-sizable outline (box) using buttons / dials to adjust image size)

 

2. Wish you had a window where there isn't one? Project My View wherever desired, onto a blank wall or offered trimmable image enhancing stick-up "screen". Smart version may even link to network capable of connecting an outdoor camera or stock / paid streaming content, landscapes, exotic destinations, etc..

 

3. Wish your laptop had a larger or second screen? My View Laptop edition attaches to the top of your existing screen (USB powered), projecting as a second monitor to your accessory lightweight and portable mini-projector-screen or onto your wall!

 

4. Watch your favorite saved or streaming show or movie? My View Portable device dock lets you project video from your portable device onto the accessory small-screen, big-screen or wall / reflective surface! (plug in or accessory battery / power bank powered)

 

5. Future My View: foldable OLED screen of various sizes, mobility products compatible... unfold and enjoy!

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Is this a product suggestion, as in a mini-projector to project a display? Does anyone else have any feedback on this idea? Make sure to vote for an idea if you like it.

0 Votes

I have read about TotalTech for the $199 per year price tag and it has some pretty strong points on what it offers. However that price point is really steep and unless you purchase a LOT of stuff from Best Buy, it can seem expensive.

 

Competitors such as Walmart and Amazon have monthly subscriptions that get you free 2 day shipping on everyday items. I do shop at Best Buy from time to time but unless you have a certain amount for qualifying items, buying a small item with the shipping fee can add up. 

 

I would gladly pay $14.99 per month for a modified version of Total Tech.

 

Instead of yearly subscribers that get 60 days, monthly subscribers would get 30 days to return a product. Also some features of the membership would be reduced from what yearly subscribers get. And monthly subscribers would get free standard shipping on all items on Best Buy. 

 

The free shipping would tempt me to shop much more at Best Buy for the everyday small computer items I need from time to time. And I would not have to worry about a dollar figure minimum to qualify for free shipping. 

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Thanks for the suggestion. I'm sure this was considered already by the business team, but I am curious what others think of this idea. My guess is that it would not be feasible given the type of coverage that a Totaltech membership provides. Remember to vote for an idea if you like it.

0 Votes

I think it would be nice to see Best Buy have an enhanced shipping option for things like Steel Books.  So many of them seem to get damaged in transit.

Perhaps for $5 more they could ship them in a box that is sized for this kind of thing.

Considering the fact that the Steel Books are a free ad on and BB does not make any profit on them it would need to be a charge to upgrade the shipping.

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Interesting Idea! Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

When people purchase digital delivery for games the codes should be sent out when physical games are sent out, or at least 2 days before scheduled release.

 

Part of the source of the issue is the presence of physical media or extras and the system will not allow their release until release day.

 

Sending out codes would not violate sales with the developer as the game would not be playable or eligible for download until the game client releases it.

 

More and more games are allowing pre-install of games that will not unlock until they are able to.

 

Example: Elden Ring has a release date of Friday, February 25th for consol. PC, PlayStation and Xbox owners were able to install the game on Tuesday.

 

PC players have the ability from the developer to start playing the game on Thursday, February 24th at 5 PM Central Time, or 4 PM Eastern Time etc.

 

I realize game sales are a very small percent of Best Buys bottom line. But if they don’t take steps to be like the other options for purchase, that percent is going to get smaller and smaller.

 

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Interesting Idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Start Email verification process

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by Valued Expert on ‎02-24-2022 07:34 AM

Best Buy should start an email verification system when people order digitally delivered products or have not used their account for several months.

There should also be a message that stands out instructing customers to check their email after have made a purchase to verify it went through.  This might work in place of a verification system. But there should be something in the email that would typically trigger a SPAM filter.

Quite often there seem to be issues with people receiving their digital versions of games.

There may be a variety of reasons.

  • SPAM filters blocking or redirecting a message
  • A customer’s email address incorrectly entered in the user account
  • A customer’s account it not linked to the email address they think it is
  • Some mail clients may have filters that block the message before a SPAM filter even gets to it. Hotmail for example used to have this issue.

There could be a variety of reasons why customers are not getting their digital codes. But these steps could alleviate some of them.

I personally have always gotten my digital codes in email when they were supposed to arrive.

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Thanks for the suggestion, and I hear where you are coming from on this. Any other thoughts on this idea? Make sure to vote for an idea if you like it.

0 Votes

Special elite missing package team

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by Trusted Contributor on ‎02-13-2022 07:04 AM
With the amount of lost/missing package posts that need handled in different ways based on the situation. Maybe it would be better to have a team in the USA with Thier own ext or phone number handle them. To start investigations with the shipper etc, rather then the call center.
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Interesting Suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

0 Votes

Revise iPad pricing signs in stores.

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by on ‎12-29-2021 09:26 PM

When I was in the store looking at iPads, I noticed the prices were displayed in columns and it shows these fields:

 

  • Screen Size
  • Resolution
  • Processor
  • Storage Capacity
  • SKU
  • Price

When you look at the Mac pricing tags, it shows these fields:

 

  • Screen Size
  • Processor
  • Memory
  • Total Storage Size
  • SKU
  • Price

With the latest iPads adopting the same hardware as the Macs, I think the average consumer may see more value in the iPads shifting to the same specs as the Macs - i.e. swapping out screen resolution (which in many cases is irrelevant to most consumers since it's proportionate to the screen size) but knowing that the iPad Pros come with 8GB/16GB of RAM versus 3GB on a 9th Generation iPad or 4GB on an iPad Air would be more significant to disclose. Also, standardizing "Storage Capacity" across both signs or whichever verbiage you want to use. My personal experience has been inconsistent verbiage leads to confusion amongst customers. 

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Would anyone else like to see these revisions? Make sure to vote for an idea if you like it.

0 Votes

Parasound Amplifier

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by on ‎11-07-2021 01:47 PM

Can Best Buy stock Parasound A51 Amplifiers to go with Martin Logan electrostatic speakers since they provide 400w at 4ohms all channels driven?

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@bobberuchi is most likely correct here, but I guess you never know. Would anyone else like to see us carry these amps? Make sure to vote for an idea if you like it.

0 Votes

Allow buyer to select shipper

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by on ‎10-16-2021 11:45 AM - last edited on ‎10-16-2021 12:58 PM by Social Media Specialist Social Media Specialist

Hello,

For some reason, Best Buy has chosen to use On Trac as their shipping provider in my area. They are absolutely awful, so much so I will no longer be placing orders online even though I love Best Buy.

You can see their reviews at. {removed per forum guidelines}


As you can see, they are very poorly reviewed.

Please allow your customers to choose the shipper. I’d even pay extra to know it will be shipped by a provider who cares about getting thing to people on time.

Thx!

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Hey, I can understand where you are coming from on this. My guess is that there are unknown reasons why we offer the shipping options we do. Would anyone else like to see us allow for the customer to choose who ships their order? Make sure to vote for an idea if you like it.

Elite Plus and TotalTech Membership

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by on ‎10-13-2021 02:42 PM
Elite Plus Members should get some sort of incentive towards the TotalTech Membership. Whether it's a complementary 6 months to a year or a discount towards it. Spending the large sum of money every year to hit Elite Plus for points banking and 2 day shipping gets trounced by the 200/yr membership that the TotalTech Membership offers and you also get the benefits of special access to items in stock. As an ex employee and a frequent customer, I feel that the discrepancies between the two are too large to ignore. I can spend less but have more. Whereas I spend more and someone that wants to can just skip the line and get things before me plus extra warranty services.
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I would be surprised if we have not considered this already, and who knows what the future will bring. Thanks for the suggestion. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

0 Votes

Cell Phone Store Pickup Policy

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by on ‎09-24-2021 01:51 PM

Suggestion:  Do away with or, at the least, modify the "No Exceptions" policy not allowing Best Buy Customers to designate Friends and Family to pick up cell phones (or other expensive items).  A blanket policy hurts legitimate customers, particularly those buying gifts or other items for Friends/Family that do not live near them. Shipping items is not a good alternative bc of the signature requirement for delivieries and the recipients are usually not home (at work or school) during the day.  Further, cell phone purchases are, at the outset, already vetted/secured more than most other Best Buy online purchases because they require the Customer to confim the cell phone number and eligibility to purchase the cell phone through the Customer's own phone carrier (ATT, Verizon, etc.) before concluding the Best Buy online purchase.  

 

Proposal: Come up with a higher level of confirmation before allowing the store pickup designee to be edited on these higher end items.  For example, empower Customer Service to fully verify the Customer and allow the Best Buy representative to make the pickup person designation change, rather than just allowing Customers to do it themselves online/in the app as can be conveniently done with smaller/cheaper items.  As matters now stand, Customer Service apparently has no power to modify the pickup person for a cell phone purchase.    A "live" Customer Service rep could, for example, call back the telephone designated on the account, confirm last 4 digits of SSN, confirm the Best Buy Credit Card CVV code, etc. etc.  The point should be to avoid fraud, not to impede/make impossible legitimate sale or to decrease customer satisfaction.

 

Thanks for the consideration!

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Thanks for the suggestions. Does anyone else have any input on this? Keep in mind that the carrier's are also involved here, and they could have their own requirements that could be applicable to these transactions. Make sure you vote for an idea if you like it.

Gift cards

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by on ‎09-13-2021 01:30 PM

The ability to load a gift card on to your account and use them the same way we use our rewards. This also reduces the possibility of losing a card. Amazon does and i think best buy should follow suit.

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Thanks for the suggestion. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Apologies if this has been suggested already.

 

I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.

 

I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.

 

Thanks, Folks!

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I'm confident our managers would want to hear compliments for one of their employees, and I think we should be doing what we can to make it easy for a customer to share their experience with these managers. What does this specifically look like? Make sure you for an idea if you like it.

Dark Mode on the Best Buy site

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by Community Veteran on ‎07-24-2021 05:49 AM

I like what you did here on the Black Friday in July sale promo on the main page. Any chance extending this color design to the whole site? Sometimes I like to look at Best Buy late at night just to see the latest deals and don't neccesarily like bright colors late in the night. Youtube respects the color scheme on my PC (Dark) and Facebook has a dark mode as well.

 

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I like this idea! Would anyone else like to see our website have a "dark mode" option? Make sure you vote for an idea if you like it.

0 Votes

Improve Digital Download Code Process

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by Valued Expert on ‎06-30-2021 09:01 AM

On of the more frequent issues that seem to pop up in the Gamer Forum is digital download codes not being received in timely manner.

 

My suggestion is Best Buy upgrade their process for supplying digital codes.

 

Granted, some of the issues are going to be people who have overactive spam filters that may intercept the email

 

Or they happen to use an email address that is wrong or different than the one they check.

 

Perhaps change it so someone can only purchase digital content if they are using a confirmed My Best Buy account.

 

Then have it set up so that ALL digital codes not only get emailed, but they go direct to the Digital Library associated wiht the account. 

 

Digital Download codes should be almost instantaneous, just as they are with many other retailers. 

 

Something needs to be done. Whether it is education and or process improvement. 

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Thanks for the suggestions here! Would anyone else have anything to add to this idea? Make sure you vote for the idea if you like it.

This idea is to be able to sub search from a set of results.

 

Often I find there is not filter for a specification I am looking for.

 

So when you have used the various methods to locate selection of items and it is narrowed down to say 127 item, you can now do a query to find matches from that selection.

 

Example. Say I am looking for Mac Book Pro's with 16 GB of memory. I can filter down to that. But there are still 86 items.

 

However, I only want to see latest model. So I can now do a sub search for Latest Model.

Then another sub search to show only Space Gray

 

Essentially this would allow for the manual filtering of features that are not set up with filters.

 

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Thanks for the suggestion. Makes sense to me. Would anyone else like to see this as a search option on our site? Make sure to vote for an idea if you like it.

0 Votes

I like a good bargain and I don't mind open box, but the way the Best Buy website is setup is really cumbersome to find these. Ideally, there should be a way to go by a brand page - let's say Apple, and then have an all products link -- instead, you have to go by product category and then sub-category and some of these get really messy like if you want to check for accessories, you have to go by product and sub-category first. It just seems more complicated than it really needs to be. Another example is if you want to look at Apple computers, but you want to see laptops AND desktops. Because you're required to go category > subcategory this isn't possible - whereas if you had a view all option for say Macs in general, you could see everything all at once. Just a suggestion to make navigation less cumbersome. 

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Thanks for the suggestion! Would anyone else like to see this? Make sure to vote for an idea if you like it.

Fix ideas link

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by Trusted Contributor on ‎04-08-2021 01:55 PM

Screenshot_20210408-135213.png

My idea is that someone should fix this link that has been broken for a really really really really long time Smiley Happy

 

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Thanks for letting us know about this! Does this link not work for others?

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