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The landing page for the iPhone Unlocked Easy Upgrade Pricing could be easier to navigate. Compared to the Mac one where you have the "See Offer" option where it tells you the estimated monthly payment, you never really get an estimated monthly payment for the iPhones even after you add the iPhone and AppleCare the cart. I get that there's multiple AppleCare options as well, but this page is defintiely not as transparent as the Mac one.
I think the Gryphon should be cross-listed with the Network Security & Firewall Devices and I would love to see Best Buy provide more depth on these devices. For instance, one of the things I had to dig for (outside of BB) was whether or not the Gryphon requires an annual subscription. There are also questions about how the filtering works, so you could mention that it's category-based or url-based or both. If they offer presets by age to make this an easier task to configure, etc.
I was looking up places I shop at and finally downloaded your app because it says it uses Apple Wallet. I see no way to add my rewards info to the Apple Wallet and when I try to add a payment source, it doesnt show Apple Pay. Were these removed in the newest version of the app? Guess it is time to delete the app if this is so.
I am wondering if Best Buy plans to sell this item. I would like to get it with the Best Buy card. This lens has been recomended by pros and I have a trip coming up. I am planning on geting it but it would be better if I got it with the card.
I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.
I appreciate your time and consideration of this suggestion.
Best Buy locations have a lot of floor space and technological assets that could be put to use after hours to hold gaming tournaments and events. Best Buy usually has a launch event for major games and will sometimes stay open late to accomodate a midnight or evening release of a new game or system. Ever since my favorite gaming lounge closed, I have been searching for casual locations to meet and play against other gamers in my favorite games like Super Smash Bros and Mario Kart. Smaller gaming retailers just don't have enough space in their locations to stage tournaments that don't feel cramped. I think the Best Buy community in major markets could rally support and gather participants for tournaments for their favorite games, and this would also bring more gamers in to Best Buy, some of which are likely to purchase games and accessories that they find in the store while they are there.
Idea: Offer classes for an additional price with purchase of product to teach customers how to use their purchase
Best Buy should offer lessons with their products. For an example, they sell drones but the majority of people who buy drones do not know how to properly fly them, leading to crashing and damages. Other examples include, offering software training courses, and beginner camera lessons. Buying expensive products is useless and does not provide value to the customer if they do not know how to use it to its fullest potential.This service will be successful because it mitigates the learning hurdle many users face when buying a new piece of equipment, technology, or program.
This product refers back to being customer focused on the “Formula for Success” article we read in an earlier class. By offering this service it solves a major customer problem of learning how to use a product and meets an unarticulated need. Additionally this service aligns with one of Best Buy’s core values of “unleashing the power of our people” by enabling those who buy their products to understand all that their products are capable of doing.
For this idea, I am envisioning some type of digital display in each section (computers, speakers, cell phones, etc.) that would allow the customer to easily compare two or more products based on features. The display would show a list of products and after selecting the ones to be compared, it would show a gridded list of features and reviews side by side so the consumer could make more informed decisions. This would also allow Best Buy to highlight certain products in each section by having a digital, customizable display. For instance, if there was a sale on a certain computer, Best Buy could have that computer pre-loaded on the display along with any of the physical marks of the sale in the respective aisle. This technology could be enhanced by having customers request help from Best Buy employees in certain aisles directly, rather than having to seek out an employee that may be on the other side of the store. This added concept is similar to how an airplane passenger can request help from the flight attendant to their specific seat. I think this would greatly increase the benefits customers receive in-store and would create a greater passion for shopping in stores, rather than shopping online.
I am a consistent BestBuy customer and have went to many retail locations to buy everything from headphones to new TVs. I love the fact that BestBuy is always stocked with the latest and greatest technologies however I think it would be a huge value add for them to add emphasis on upcoming innovations as well.
If BestBuy allocates a small portion of space in its retail locations to displaying extremely innovative technologies that are yet to be released or have literally just been brought to market I think it would draw more attention to the stores and lead to more in-person traffic. This area could be dedicated to things like beta testing upcoming technology, displaying the designs for new innovations, and more. This would get people talking and make BestBuy a destination as well as get customers to come back and hopefully purchase the item at a later time when it's released. An example of this would be having a beta testing area for Google's new cloud based gaming innovation called Stadia. Many people want to try it but simply do not have access and I know for a fact that I would drive to a local BestBuy in order to get the experience of trying Stadia and seeing how it performs. This could lead me to purchasing something else in the store too that I didn't even intend on getting when I walked in.
Hey Best Buy,
I recently shopped a 50 inch Insignia TV from Amazon, and it was only after my purchase that I found out about the collaboration between Amazon and Bestbuy to sell smart TVs. I then went onto the BestBuy website and found out about your open box deals. Honestly, I think that if BestBuy suggest to Amazon to put the open box deal options on their website as well it would boost the sales as well as saves customers some money. Anyway, thanks for reading!
Best Buy has a unique, large assortment of products versus other retailers and it creates both a challenge and an opportunity depending on how well you follow and understand technology. During the holidays, I noticed that Best Buy had cards next to their price signs that indicated than an item was a hot gift idea or something to that effect. I feel like Best Buy should bring these back and run these for Father's Day and Back to School (since Mother's Day is about to pass maybe do this for Mother's Day next year in addition to).
This is a great way to call out what the new, hot gadgets that people are gifting, thereby narrowing down the number of items a person has to choose between.
I noticed that during the holidays Best Buy carried gift bags with stuffing paper and I think that with all the upcoming graduations, Mother's Day and Father's Day gifts that are going to be purchased it is a huge miss to not have these in-store anymore, as this would be the perfect compliment to most gift purchases and it would allow people to truly have a one-stop shop experience (not to mention not every BBY store has a place to purchase these kind of things in the immediate area).
Just to clarify - they don't have to say anything - the ones I remember seeing during the holidays were a Best Buy shade of blue and didn't have any branding or messaging on them but they had a to/from card attached to them and paper stuffing.
I have a request regarding Saved Lists through the app. Please add the ability for me to receive an email/notification when added items go on sale. I find I purchase more when the services I use have this feature, and I would love to continue buying the majority of my games/movies/electronics through BB. Thanks
I have purchased dozens of PC versions of games from Best Buy. However, since it was announced that Gamers Club is going away it seems only 1 in 10 or so new game releases are being carried by Best Buy.
Of the PC Games I am interested in that BB carries still buy from them. But I am finding more more I have to buy direct from the Game Client or publisher.
Many game developers are transitioning to Digital Download. Many games also have bonus content that is down load also.
Typically you either get emailed the product code or you go into the store and pick up an empty box that has the product code inside the box.
What I would like to suggest is to make better use of customers Digital Library on a customers account.
In addition to or instead of an email send the codes direct to the digital library.
This could also help alleviate some issues with people entering an incorrect email address or having the email get filtered by SPAM filters.
Granted this may involve and account required all game shoppers.
But there also seem to be a number of issues with people buying something as GUEST and making mistakes.