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New Idea

Gift cards

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by on ‎09-13-2021 01:30 PM

The ability to load a gift card on to your account and use them the same way we use our rewards. This also reduces the possibility of losing a card. Amazon does and i think best buy should follow suit.

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Thanks for the suggestion. Would anyone else like to see this as an option? Make sure you vote for an idea if you like it.

Apologies if this has been suggested already.

 

I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.

 

I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.

 

Thanks, Folks!

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I'm confident our managers would want to hear compliments for one of their employees, and I think we should be doing what we can to make it easy for a customer to share their experience with these managers. What does this specifically look like? Make sure you for an idea if you like it.

Dark Mode on the Best Buy site

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by Valued Expert on ‎07-24-2021 05:49 AM

I like what you did here on the Black Friday in July sale promo on the main page. Any chance extending this color design to the whole site? Sometimes I like to look at Best Buy late at night just to see the latest deals and don't neccesarily like bright colors late in the night. Youtube respects the color scheme on my PC (Dark) and Facebook has a dark mode as well.

 

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I like this idea! Would anyone else like to see our website have a "dark mode" option? Make sure you vote for an idea if you like it.

0 Votes

Improve Digital Download Code Process

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by Emerging Expert on ‎06-30-2021 09:01 AM

On of the more frequent issues that seem to pop up in the Gamer Forum is digital download codes not being received in timely manner.

 

My suggestion is Best Buy upgrade their process for supplying digital codes.

 

Granted, some of the issues are going to be people who have overactive spam filters that may intercept the email

 

Or they happen to use an email address that is wrong or different than the one they check.

 

Perhaps change it so someone can only purchase digital content if they are using a confirmed My Best Buy account.

 

Then have it set up so that ALL digital codes not only get emailed, but they go direct to the Digital Library associated wiht the account. 

 

Digital Download codes should be almost instantaneous, just as they are with many other retailers. 

 

Something needs to be done. Whether it is education and or process improvement. 

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Thanks for the suggestions here! Would anyone else have anything to add to this idea? Make sure you vote for the idea if you like it.

This idea is to be able to sub search from a set of results.

 

Often I find there is not filter for a specification I am looking for.

 

So when you have used the various methods to locate selection of items and it is narrowed down to say 127 item, you can now do a query to find matches from that selection.

 

Example. Say I am looking for Mac Book Pro's with 16 GB of memory. I can filter down to that. But there are still 86 items.

 

However, I only want to see latest model. So I can now do a sub search for Latest Model.

Then another sub search to show only Space Gray

 

Essentially this would allow for the manual filtering of features that are not set up with filters.

 

Status: Tell Us More

Thanks for the suggestion. Makes sense to me. Would anyone else like to see this as a search option on our site? Make sure to vote for an idea if you like it.

0 Votes

I like a good bargain and I don't mind open box, but the way the Best Buy website is setup is really cumbersome to find these. Ideally, there should be a way to go by a brand page - let's say Apple, and then have an all products link -- instead, you have to go by product category and then sub-category and some of these get really messy like if you want to check for accessories, you have to go by product and sub-category first. It just seems more complicated than it really needs to be. Another example is if you want to look at Apple computers, but you want to see laptops AND desktops. Because you're required to go category > subcategory this isn't possible - whereas if you had a view all option for say Macs in general, you could see everything all at once. Just a suggestion to make navigation less cumbersome. 

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Thanks for the suggestion! Would anyone else like to see this? Make sure to vote for an idea if you like it.

Fix ideas link

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by Valued Contributor on ‎04-08-2021 01:55 PM

Screenshot_20210408-135213.png

My idea is that someone should fix this link that has been broken for a really really really really long time Smiley Happy

 

Status: Tell Us More

Thanks for letting us know about this! Does this link not work for others?

0 Votes

Whenver I try and order several items at a time, I get errors on the website.  After I go to the cart, I select the shipping preference, then click on Continue to Payment Information, and the spinner seems to pop up for each item, eventually erring out.  I get an error like, "A problem occurred, please try again".  I have tried clearing cookies, etc. with no change.  This is the same issue I have with trying to view order history - when scrolling down the order history page, a new spinner appears at the bottom, but the spinners stop appearing after a while, and there is no way to see all of my order history (hence the request in a different Idea to add more filtering (such as date range) to order history.

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Thanks for letting us know about this! Is anyone else having this issue?

0 Votes

Improve Purchase History on Website

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by on ‎03-29-2021 01:22 PM

The purchase history on Best Buy's website is lacking in comparision with other websites.  Is there a way that paging, filtering by date range, or downloading of purchase history could be made available?  These are  available on most websites these days.  Thanks.

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Thanks for the suggestion! We truly do appreciate it! Would anyone else like to see our purchase history, in a My Best Buy account, changed in these ways? Make sure to vote for an idea if you like it.

0 Votes

Store Product Recommendation Page

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by on ‎02-09-2021 09:29 AM

Hello. I'm in the market for a NAS and noticed how poor Best Buy's selection in this area is. Currently, most of the selection is from Western Digital and top NAS vendors such as Synology, Asustor, and QNAP are missing. I am in particular looking for an Asustor Lockerstor 2 AS6602T. Other users may have had this experience with other products. My recommendation is to have a page where buyers can recommend products for Best Buy to carry in their inventory. This will help both the customer in getting their product from a preferred store and it will help Best Buy consider products that sell well and begin to sell it themselves. For now, I'm going to have to buy my NAS from somewhere else. 

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Thanks for the suggestion. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

lenovo USI stylus

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by on ‎12-27-2020 09:05 PM

need to stock Lenovo USI Stylus pens.  I purchased a Lenovo Duet 2 in 1 a couple of months ago. I'm surprised that the USI stylus is Not available from Best Buy....A very needed product to enhance Chromebook operation...

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Thanks for the suggestion! Would anyone else like us to carry this? Make sure to vote for an idea if you like it.

Best Buy Team:

 

Can you please stock this item from Belkin ? Launched in October and still not in stock on BB. Very popular item. Amazon had it and sold out. Belkin is selling on their portal. I would rather purchase from BB. You do have 30W option in stock but I need 60W to charge my Macbook pro. Also I dont need any other brand but Belkin.

 

Let me know please.

 

Thanks

 

~Applefanboy7

Status: Tell Us More

Thanks for the suggestion! Would anyone else like to see us carry this charger? Make sure to vote for an idea if you like it.

0 Votes

Improved curbside procedure

Status: Tell Us More
by on ‎11-25-2020 06:49 PM

Current curbside procedure:

  1.   Click on a URL,
  2.   Fill in attributes about the car, your parking spot,
  3.   Get a verification code on your smart phone's web screen
  4.   Text and email are sent saying that staff will be out shortly
  5.   Show verification code to the person and get your stuff.

 

Proposed change:

  1.   Click on a URL
  2.   Fill in attributes about the car, your parking spot,
  3.   Verification code sent ONLY to the listed email and/or text number listed by the purchaser.
  4.   Text and/or email has a means to indicate that either a) you are ready for the pick up or b) that the pick up is a bogus request.
  5.   If selection (a), the clerk confirms the verification code and hands over the item.

 

Here's the case that inspired this suggestion.  My part arrived - something trivial that I was going to pick up in a day or two.  Some random person typed in the correct URL. Since the verification code was sent to their browser, they were able to take my goods.  I received a text telling me that my goods were being stolen, and there was no way for me to alert the store of the issue.  I falsely assumed that a lack of a correct ID would prevent the store clerk from giving away my purchase.  I then received a text saying that the item had been given away.

 

The current system assumes that a specific URL is sent to the customer - that they have exclusive ability to submit the URL.  I have no idea how this person got the URL for my purchase, but the fact is that they did.  Once they have that, there is nothing to stop them from stealing the item.  I was informed by the store that they were no responsible since the URL had been provided.  I can see from the manager's point of view that the issue is not worth pursuing.  I'm hoping that someone at the corporate level will realize the vulnerability inherent in your current procedure and fix it.  

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Thanks for the suggestion. What does anyone else think about this idea? Make sure to vote for an idea if you like it.

0 Votes

Call Center Service Fails

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by on ‎11-22-2020 06:03 PM

The stores are suffering in customer service.  When a customer calls the local store they are routed to a call center and never sends the calls to the local store.  I waited on hold to ask a simple question about an order and waited 59 minutes and was never answered, so I hoped in the car and went to my store to complain and get answers, my call was still on hold.   The store manager was very kind and understanding and explained the call-in strategy is failing.  I hope someone that can correct this will see this message. Help your stores and associates be their best.

Status: Tell Us More

Thanks for the feedback on this! I'm fairly certain how these phone calls are routed depends on the market you are in. Does anyone else have any feedback on this? Make sure to vote for an idea if you like it.

I'd like an "alert me" link under sold-out items that we can click that will pop up options to be e-mailed, texted, or both when the item becomes available.  

 

Also, within that message have a link to the product saying something like, "Buy it now."

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Interesting. Would anyone else like to see this? Make sure to vote for an idea if you like it.

Have a preferred store option

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by on ‎10-29-2020 07:34 PM

Hi! It would be really great if we could select a preferred/default store so we don't have to change it every time we log in. (I know that is supposed to be a feature, but it doesn't work. I select a preferred store, and it immediately reverts back to one about 30 miles away.) 

Thanks!

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Nice Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it!

0 Votes

Elite Plus Benefit Suggestion

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by on ‎10-01-2020 12:16 PM

I'd like to make a suggestion: similar to the Black Friday Early Access, I think this round of pre-orders and ongoing graphics cards madness has made it obvious that it would be a huge benefit if Elite Plus members were given first shot at pre-orders for in demand items.  It would also combat the number of bots scooping up these products when known customers with a track record of spending money at Best Buy could have access to them.  Obviously, limit one per Elite Plus account, and say it's a 24 hour window before remaining orders are opened to the general public.

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Interesting suggestion. Would anyone else like to see this? Make sure to vote for an idea if you like it.

Product pages used to list which stores had which products out for demo; this has seemingly disappeared and I'm now in the market for some new noise-cancelling headphones that were recently released and there isn't an easy way to see which store has actually already put this newer model out for display as well as the other brand I'm trying to compare these with. 

 

I'll be honest, initially I didn't see the value in this, but when it comes to new releases and product refreshes it can be a very valuable asset to have, especially if you're wanting to comparison shop and you want to make sure the store has all the items you're trying to compare. 

Status: Tell Us More

I hear you on this. Would anyone else like to see us bring back the On-Display tag on BestBuy.com for product pages? Make sure to vote for an idea if you like it.

0 Votes

Update Filters for SSD

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by Emerging Expert on ‎06-22-2020 01:04 PM

SSD is becoming more and more common.

one of the important factors when shopping for an SSD (or any expansion) is the interface

Currently BB shows (for SSD) USB (various types), SATA. Wi-Fi and Other.

Arguably NVMe is a more desirable interface because it is very fast. But it is lumped under Other. There should be a filter for PCI Express

Status: Tell Us More

Does anyone else want to see us expand our filters for Solid State Drives? Rember to vote for an idea if you like it.

0 Votes
I would like to see boolean search capability added to the web site. Say for example I want a monitor that is either UHD or QHD The ability to put things in quotes so it searches for the exact string example monitor and (uhd or qhd)
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Thanks for the suggestion. Would anyone else like to see this? Make sure to vote for an idea if you like it.

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