|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
Apologies if this has been suggested already.
I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.
I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.
I like what you did here on the Black Friday in July sale promo on the main page. Any chance extending this color design to the whole site? Sometimes I like to look at Best Buy late at night just to see the latest deals and don't neccesarily like bright colors late in the night. Youtube respects the color scheme on my PC (Dark) and Facebook has a dark mode as well.
On of the more frequent issues that seem to pop up in the Gamer Forum is digital download codes not being received in timely manner.
My suggestion is Best Buy upgrade their process for supplying digital codes.
Granted, some of the issues are going to be people who have overactive spam filters that may intercept the email
Or they happen to use an email address that is wrong or different than the one they check.
Perhaps change it so someone can only purchase digital content if they are using a confirmed My Best Buy account.
Then have it set up so that ALL digital codes not only get emailed, but they go direct to the Digital Library associated wiht the account.
Digital Download codes should be almost instantaneous, just as they are with many other retailers.
Something needs to be done. Whether it is education and or process improvement.
This idea is to be able to sub search from a set of results.
Often I find there is not filter for a specification I am looking for.
So when you have used the various methods to locate selection of items and it is narrowed down to say 127 item, you can now do a query to find matches from that selection.
Example. Say I am looking for Mac Book Pro's with 16 GB of memory. I can filter down to that. But there are still 86 items.
However, I only want to see latest model. So I can now do a sub search for Latest Model.
Then another sub search to show only Space Gray
Essentially this would allow for the manual filtering of features that are not set up with filters.
I like a good bargain and I don't mind open box, but the way the Best Buy website is setup is really cumbersome to find these. Ideally, there should be a way to go by a brand page - let's say Apple, and then have an all products link -- instead, you have to go by product category and then sub-category and some of these get really messy like if you want to check for accessories, you have to go by product and sub-category first. It just seems more complicated than it really needs to be. Another example is if you want to look at Apple computers, but you want to see laptops AND desktops. Because you're required to go category > subcategory this isn't possible - whereas if you had a view all option for say Macs in general, you could see everything all at once. Just a suggestion to make navigation less cumbersome.
Whenver I try and order several items at a time, I get errors on the website. After I go to the cart, I select the shipping preference, then click on Continue to Payment Information, and the spinner seems to pop up for each item, eventually erring out. I get an error like, "A problem occurred, please try again". I have tried clearing cookies, etc. with no change. This is the same issue I have with trying to view order history - when scrolling down the order history page, a new spinner appears at the bottom, but the spinners stop appearing after a while, and there is no way to see all of my order history (hence the request in a different Idea to add more filtering (such as date range) to order history.
The purchase history on Best Buy's website is lacking in comparision with other websites. Is there a way that paging, filtering by date range, or downloading of purchase history could be made available? These are available on most websites these days. Thanks.
Hello. I'm in the market for a NAS and noticed how poor Best Buy's selection in this area is. Currently, most of the selection is from Western Digital and top NAS vendors such as Synology, Asustor, and QNAP are missing. I am in particular looking for an Asustor Lockerstor 2 AS6602T. Other users may have had this experience with other products. My recommendation is to have a page where buyers can recommend products for Best Buy to carry in their inventory. This will help both the customer in getting their product from a preferred store and it will help Best Buy consider products that sell well and begin to sell it themselves. For now, I'm going to have to buy my NAS from somewhere else.
Best Buy Team:
Can you please stock this item from Belkin ? Launched in October and still not in stock on BB. Very popular item. Amazon had it and sold out. Belkin is selling on their portal. I would rather purchase from BB. You do have 30W option in stock but I need 60W to charge my Macbook pro. Also I dont need any other brand but Belkin.
Let me know please.
Current curbside procedure:
Here's the case that inspired this suggestion. My part arrived - something trivial that I was going to pick up in a day or two. Some random person typed in the correct URL. Since the verification code was sent to their browser, they were able to take my goods. I received a text telling me that my goods were being stolen, and there was no way for me to alert the store of the issue. I falsely assumed that a lack of a correct ID would prevent the store clerk from giving away my purchase. I then received a text saying that the item had been given away.
The current system assumes that a specific URL is sent to the customer - that they have exclusive ability to submit the URL. I have no idea how this person got the URL for my purchase, but the fact is that they did. Once they have that, there is nothing to stop them from stealing the item. I was informed by the store that they were no responsible since the URL had been provided. I can see from the manager's point of view that the issue is not worth pursuing. I'm hoping that someone at the corporate level will realize the vulnerability inherent in your current procedure and fix it.
The stores are suffering in customer service. When a customer calls the local store they are routed to a call center and never sends the calls to the local store. I waited on hold to ask a simple question about an order and waited 59 minutes and was never answered, so I hoped in the car and went to my store to complain and get answers, my call was still on hold. The store manager was very kind and understanding and explained the call-in strategy is failing. I hope someone that can correct this will see this message. Help your stores and associates be their best.
I'd like an "alert me" link under sold-out items that we can click that will pop up options to be e-mailed, texted, or both when the item becomes available.
Also, within that message have a link to the product saying something like, "Buy it now."
Hi! It would be really great if we could select a preferred/default store so we don't have to change it every time we log in. (I know that is supposed to be a feature, but it doesn't work. I select a preferred store, and it immediately reverts back to one about 30 miles away.)
I'd like to make a suggestion: similar to the Black Friday Early Access, I think this round of pre-orders and ongoing graphics cards madness has made it obvious that it would be a huge benefit if Elite Plus members were given first shot at pre-orders for in demand items. It would also combat the number of bots scooping up these products when known customers with a track record of spending money at Best Buy could have access to them. Obviously, limit one per Elite Plus account, and say it's a 24 hour window before remaining orders are opened to the general public.
Product pages used to list which stores had which products out for demo; this has seemingly disappeared and I'm now in the market for some new noise-cancelling headphones that were recently released and there isn't an easy way to see which store has actually already put this newer model out for display as well as the other brand I'm trying to compare these with.
I'll be honest, initially I didn't see the value in this, but when it comes to new releases and product refreshes it can be a very valuable asset to have, especially if you're wanting to comparison shop and you want to make sure the store has all the items you're trying to compare.
SSD is becoming more and more common.
one of the important factors when shopping for an SSD (or any expansion) is the interface
Currently BB shows (for SSD) USB (various types), SATA. Wi-Fi and Other.
Arguably NVMe is a more desirable interface because it is very fast. But it is lumped under Other. There should be a filter for PCI Express