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Best Buy locations have a lot of floor space and technological assets that could be put to use after hours to hold gaming tournaments and events. Best Buy usually has a launch event for major games and will sometimes stay open late to accomodate a midnight or evening release of a new game or system. Ever since my favorite gaming lounge closed, I have been searching for casual locations to meet and play against other gamers in my favorite games like Super Smash Bros and Mario Kart. Smaller gaming retailers just don't have enough space in their locations to stage tournaments that don't feel cramped. I think the Best Buy community in major markets could rally support and gather participants for tournaments for their favorite games, and this would also bring more gamers in to Best Buy, some of which are likely to purchase games and accessories that they find in the store while they are there.
Idea: Offer classes for an additional price with purchase of product to teach customers how to use their purchase
Best Buy should offer lessons with their products. For an example, they sell drones but the majority of people who buy drones do not know how to properly fly them, leading to crashing and damages. Other examples include, offering software training courses, and beginner camera lessons. Buying expensive products is useless and does not provide value to the customer if they do not know how to use it to its fullest potential.This service will be successful because it mitigates the learning hurdle many users face when buying a new piece of equipment, technology, or program.
This product refers back to being customer focused on the “Formula for Success” article we read in an earlier class. By offering this service it solves a major customer problem of learning how to use a product and meets an unarticulated need. Additionally this service aligns with one of Best Buy’s core values of “unleashing the power of our people” by enabling those who buy their products to understand all that their products are capable of doing.
For this idea, I am envisioning some type of digital display in each section (computers, speakers, cell phones, etc.) that would allow the customer to easily compare two or more products based on features. The display would show a list of products and after selecting the ones to be compared, it would show a gridded list of features and reviews side by side so the consumer could make more informed decisions. This would also allow Best Buy to highlight certain products in each section by having a digital, customizable display. For instance, if there was a sale on a certain computer, Best Buy could have that computer pre-loaded on the display along with any of the physical marks of the sale in the respective aisle. This technology could be enhanced by having customers request help from Best Buy employees in certain aisles directly, rather than having to seek out an employee that may be on the other side of the store. This added concept is similar to how an airplane passenger can request help from the flight attendant to their specific seat. I think this would greatly increase the benefits customers receive in-store and would create a greater passion for shopping in stores, rather than shopping online.
I am a consistent BestBuy customer and have went to many retail locations to buy everything from headphones to new TVs. I love the fact that BestBuy is always stocked with the latest and greatest technologies however I think it would be a huge value add for them to add emphasis on upcoming innovations as well.
If BestBuy allocates a small portion of space in its retail locations to displaying extremely innovative technologies that are yet to be released or have literally just been brought to market I think it would draw more attention to the stores and lead to more in-person traffic. This area could be dedicated to things like beta testing upcoming technology, displaying the designs for new innovations, and more. This would get people talking and make BestBuy a destination as well as get customers to come back and hopefully purchase the item at a later time when it's released. An example of this would be having a beta testing area for Google's new cloud based gaming innovation called Stadia. Many people want to try it but simply do not have access and I know for a fact that I would drive to a local BestBuy in order to get the experience of trying Stadia and seeing how it performs. This could lead me to purchasing something else in the store too that I didn't even intend on getting when I walked in.
Hey Best Buy,
I recently shopped a 50 inch Insignia TV from Amazon, and it was only after my purchase that I found out about the collaboration between Amazon and Bestbuy to sell smart TVs. I then went onto the BestBuy website and found out about your open box deals. Honestly, I think that if BestBuy suggest to Amazon to put the open box deal options on their website as well it would boost the sales as well as saves customers some money. Anyway, thanks for reading!
Best Buy has a unique, large assortment of products versus other retailers and it creates both a challenge and an opportunity depending on how well you follow and understand technology. During the holidays, I noticed that Best Buy had cards next to their price signs that indicated than an item was a hot gift idea or something to that effect. I feel like Best Buy should bring these back and run these for Father's Day and Back to School (since Mother's Day is about to pass maybe do this for Mother's Day next year in addition to).
This is a great way to call out what the new, hot gadgets that people are gifting, thereby narrowing down the number of items a person has to choose between.
I noticed that during the holidays Best Buy carried gift bags with stuffing paper and I think that with all the upcoming graduations, Mother's Day and Father's Day gifts that are going to be purchased it is a huge miss to not have these in-store anymore, as this would be the perfect compliment to most gift purchases and it would allow people to truly have a one-stop shop experience (not to mention not every BBY store has a place to purchase these kind of things in the immediate area).
Just to clarify - they don't have to say anything - the ones I remember seeing during the holidays were a Best Buy shade of blue and didn't have any branding or messaging on them but they had a to/from card attached to them and paper stuffing.
I have a request regarding Saved Lists through the app. Please add the ability for me to receive an email/notification when added items go on sale. I find I purchase more when the services I use have this feature, and I would love to continue buying the majority of my games/movies/electronics through BB. Thanks
I have purchased dozens of PC versions of games from Best Buy. However, since it was announced that Gamers Club is going away it seems only 1 in 10 or so new game releases are being carried by Best Buy.
Of the PC Games I am interested in that BB carries still buy from them. But I am finding more more I have to buy direct from the Game Client or publisher.
Many game developers are transitioning to Digital Download. Many games also have bonus content that is down load also.
Typically you either get emailed the product code or you go into the store and pick up an empty box that has the product code inside the box.
What I would like to suggest is to make better use of customers Digital Library on a customers account.
In addition to or instead of an email send the codes direct to the digital library.
This could also help alleviate some issues with people entering an incorrect email address or having the email get filtered by SPAM filters.
Granted this may involve and account required all game shoppers.
But there also seem to be a number of issues with people buying something as GUEST and making mistakes.
Putting my idea over here. I love using BB Same Day delivery service whenever available as I get secure and fast delivery of my purchase from always friendly delivery personnel!
However, the thing I like to purchase regularly is Steam gift cards, which to my surprise does not have that option... only pick up in store of usual delivery the next day. Is there any specific reason why these are not offered for this service, or GCs in general? Whatever the case, would love for this to be an option and submit this as my idea for consideration.
Thank you for your time and reading
Best Buy has Express Kiosks at a number of airports. 3 in my local airport.
What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks.
Showing their locations and what individual machines carry. Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.
Now it would also be great if it could be included in the app.
Example. I was traveling to a different city for a business conference. I needed a jump drive. I picked on up at the Best Buy Kiosk in Minneapolis Airport.
What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport.
Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features. I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.
Here's where this is super helpful. When customers compare printers, one of the things customers care about most is ink cost. Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices. It would be so much easier to have the prices listed right there next to the printer price on the side. This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app.
Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers. The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order. Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.
Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window. I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.
What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.
The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).
You can purchase open box items in the Best Buy Outlet that can be shipped to you. However, there are a number of items that are not open box in the outlet.
It would be good to see the location of a specific open box item. The customer has to be aware that the item will not be shipped to them, if they want it they need to get to it.
There are some great deals out there for open box, but nobody wants to run to every store in 100 miles to see if that is the one that has that item.