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0 Votes

Product Requst

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by donavanbecker on ‎12-22-2017 09:57 PM

IDevice Wall Switch and iDevice Dimmer Switch.

 

You can go to idevices Website if need be to see these products. You have other products that they make, but not all of them, but amazon has pretty much everything they sell...

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Would anyone else like to see us carry these? Make sure to vote for an idea if you like it.

0 Votes

Annual Electronic Leasing Option

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by KevinFinn on ‎12-15-2017 01:02 AM

Do you have any annual leasing option for large electronics? For example I'm in the market for a new television but rather than paying full price for something that may be out of date in 2 years, I'd rather pay an annual fee of, say, 40% of the television's price and after a year return it and upgrade to a newer model, which I'd then lease for another year. I'd never own the television but would never pay fully for it either. 

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We do not have such a program. I think this would leave us with a lot of used inventory, and to be honest it will most likely not be an option because of this. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

0 Votes

Please update On Display info for Google Pixelbook

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by AlvinChin on ‎12-08-2017 09:59 AM - last edited on ‎12-09-2017 12:20 PM by Social Media Specialist Social Media Specialist

Two weeks ago I went to my local Best Buy in San Carlos CA.

 

Was surprised to see a Google Pixelbook on display.

 

Product web page shows no Pixelbooks on display in the SF Bay Area.

 

Please update product webpage to reflect true On Display status in all Bay Area stores.

 

I'm a big Google Chromebook fan.  Check UR records.  I have purchased two so far and may buy

another one next year !

 

 

Alvin {removed per forum guidelines}

Foster City CA

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I'm a bit confused. Where on our website do we state that a particular item has a display model in a particular Best Buy store?

0 Votes

scan codes / threads

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by wingle69 on ‎12-03-2017 04:42 AM

Many in-store retailers have started to use a shopping app to help aid their customers. Some of them even give their customers the exact location of the item they're looking for (isle, shelf, etc). 

 

Here's my frustration with the in-store employees. I can completely understand that sometimes I'll come across a new associate who is new. He/she may not know the latests promotions going on. I've been misquoted 3 times in the past year. That's not terrible, but they've all revolved around a high ticket item. When I call or go online to see if what they said could be honored, I get directed to the online site. That's not helpful at all. As a customer, I'd expect the associate that I see face to face to know what they're talking about. Again, sadly that's not always the case. I also don't have the time to fact check your own associates everytime I'm told something. I always see the disclaimer that your online promotions are subject to change, while supplies last, etc ... so I'm really depending on up to date info.

 

So, here's my suggestion. When signing in to the app, it acknowledges that I'm an elite plus member. That's half the battle. You already have scan codes for pretty much all of your products on the shelf. 

 

1. incorporate ALL up to date promotions in those scan codes. If I scan it as a regular member, show me what I'm getting. If I'm an elite plus, show me what I'm getting. It's neat that I can see an itemized break down of points, but it's currenlty after purchase. If I saw how many bonus points I'd get for a particular product I'd be more likely to buy it right there and then rather than go home, mull it over, and sometimes just buy it on Amazon to prevent me from having to drive back to the store if I feel like I'm not getting any added value. 

 

2. add a reminder in the app. There's been many times I've looked at multiple items online with the intent to check them out in person. Then I go to the BestBuy store, find a few items only to get home and realize I forgot to look for xyz. Same thing will happen as above. If it's a small item like a DVD or something I'll just order it from Amazon or go to a closer store like Target.

 

3. When looking online/mobile, have the breakdown of rewards for each item. Maybe even have a projection of points that shows where we'd be after we purchase the item. There's been a few times I wished I purchased something else just to get me to my next reward ... but aready left the store. I no longer go to BestBuy as often as I used to, so I forget about how close I am. 

 

4. Bring back the one free Geek Squad visit for Elite Plus members (or however it was set up) so we feel like there's more to it than just points / bonus points. I didn't always use it, but it did make me feel valued knowing it was there. I apologize if this is already a part of the program, but as of last week I was told y'all "never had it" ... despite me utilizing once a few years back.

 

The technology is there. You have the foundation. You really need to polish the mobile app, but once it's cleaned up I'd use it a lot more. Use it to your advantage. I know it may not be much, but I probably buy $500-$1000 worth of electronics a year from your competitors because of this.

 

Lastly, please take a look at your moderators capabilities. 

 

1. empower them to be able to help your customer more. Once it involves money/points it seems like they freeze up and alot of the times have the same response - everything's current. A great example would be Nordstroms. They really can't say no unless it's bubbled up. If it's farfetched, perhaps, but reading through a lot of these threads it's apparent that it's more and more the case. 

 

2. please take away their capability to just lock a thread. You take away the entire value of a forum when they can just lock a thread anytime they feel like it. Or maybe have them bubble it up first. For example, if Johhny Senior Moderator wanted to lock a thread, have him email the customer and CC his (moderator's) manager. This way, they're in the loop and can both make an informed decision to still lock the thread ... or perhaps the manager may have a creative solution instead of telling the customer no. In the many years I've spent in management, I've seen many "senior" associates feel like they know everything and always know what's right for the company. Many of those times, it wasn't. In fact, many of those times, the senior associate acted more out of spite rather than realize the primary reason they're employed : the customer. 

 

3. If there was more of #1 there would probably be less of #2. You'll always have an associate who makes poor decisions and acts out of passion, but if management stepped in I'm sure that could be corrected.

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Lots of suggestions here. Does anyone else have any thoughts on any of these suggestions? Make sure to vote for an idea if you like it.

0 Votes

Live 24 hours agents

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by MyraChinaHsuPerez on ‎11-27-2017 03:01 AM

Why doesn't a tech company such as this have LIVE AGENTS 24 hours a day? Especially during times where you KNOW there's bound to be TONS of traffic from possible customers???? I'm BEYOND frustrated trying to place an online order and neither online nor via telephone,  am I able to TALK to someone to assist me!!!! This is TERRIBLE customer service! Ughhh

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Would anyone else like to see us have 24 hour phone agent support during the holiday season? Make sure to vote for an idea if you like it.

0 Votes

There used to be Apple Pay integration built into BestBuy.com and the Best Buy app and then for some reason during the holiday time period (when people are shopping the most) that functionality was pulled.  So I went from being able to add an item to my cart, Touch ID to sign in, tap Apple Pay and Touch ID to check out to the horrid experience I had today where I had to sign in because Touch ID was not working either and all my billing and shipping info (along with all the cards I had on file with BestBuy.com) disppeared so I had to manually enter all of that.  So it went from like 2 minutes max to purchase something to 10 and both Touch ID and Apple Pay support were randomly dropped without any good reasoning.

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Is this option now back on our website and in our app?

0 Votes

Geek squad potential to increase jobs

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by GregoryGracik on ‎11-07-2017 10:41 AM - last edited on ‎12-20-2017 03:15 PM by Senior Social Media Specialist Senior Social Media Specialist

I feel if you were to offer in home support for windows apple and linux , meaning lessons on how to operate and charge by the hour you would possibly see an increase in education moving towards all three systems and people who do not know how to operate a computer could learn. With changes to operating systems and people not being satified with just one operating system as they learn more this idea could increase employment and user awareness. 

 

Thank you for your possible consideration

 

 

 

Gregory {removed per forum guidelines}

 

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Are you stating you feel like we should offer lessons by Geek Squad agents in a customer’s home on how to operate these three operating systems?

 

0 Votes

With the increase in disasters being experienced all around the country (i.e. hurricanes, wild fires, etc.), I think Best Buy should think more forward about how it can address the growing needs of a unique market.  The customer that I'm referencing was from Puerto Rico and was in the unique situation where they needed all things that can run on solar, battery or other indepedent power supplies (i.e. USB peripherals that can be powered thru a laptop, etc.).  It wasn't until they came in that I realized a HUGE opportunity for Best Buy.  This particular person needed a fan, as there was no A/C, and all require A/C.  They needed lighting, a ton of power packs (to recharge all their things throughout the day and there was no power so once these were depleted they were pretty much finished), hotspots (if there's still cell reception available these can be useful if you're without power as normal broadband equipment wouldn't work), etc.  The biggest thing that kept coming up is solar-powered items as it provides a way to recharge all your gadgets when there's no power.  A solar powered inverter would be awesome that had enough power to run everything from a fan to a laptop, etc. 

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Would anyone else like to see an area like this in our stores? Make sure to vote for an idea if you like it.

0 Votes
Where members get early access to deals and hot items. For example. If elite members have to wait in line to get snes classic, I might as well get amazon prime. It has a lot more benefits.
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What specific benefits does Amazon Prime have that you would like My Best Buy Elite members to have? Make sure to vote for an idea if you like it.

 

0 Votes

Register time saver

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by nckhammond on ‎10-11-2017 01:24 PM
On my most recent trip to the store (today) I was thinking that it would be nice if the rewards account could remember my check out preferences (receipt email, hard copy etc) to save a bit of time.
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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Make Best Buy Great Again!

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by Hwong on ‎10-06-2017 02:07 PM

 

 

We need more perks

  • First dibs on releases such as iphone x, nes /snes classic, etc...
  • Free gamers club unlocked
  • No restocking fees
  • Pre-arranged white glove pickup (skip the line)
  • Maybe once a month invite all elite/elite plus whom confirm via RSVP to an instore event/testing of new devices
  • Year end party?
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0 Votes

The in-store case selection for iPads is a dark sea of black, bland cases.  Let's be honest, Best Buy probably has all sort of analytics on rewards members (age, sex, geography, average purchase price per transaction, etc.).  This is useful data that can be used to create a diverse panel of voices to help give you direction on what your customers want. When you shop the case selection at Best Buy you can't help but feel like Best Buy is clearly out of touch. The panel could be given reward points for participating and it could be something simple like a small gallery of photos showing different angles, etc. (like what would appear on BestBuy.com with a small description) and panel members could use the popular swiping method of choosing (swipe left for pass, swipe right for yass haha). Points could be rewarded on a per swipe basis (i.e. every swipe is a point).  

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0 Votes

Bilingual website

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by millanr736 on ‎09-05-2017 04:46 PM

I noticed the website could use a bilingual appearance.  It appears only the Community's page is offerend in Spanish.  This could lead to more revenue if you're able to pan to a greater audience.  If there is in fact a Spanish-language website, can someone link me?

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0 Votes

You should have a van and driver ready at all times to take a TV to a customers house for drop off only with in 10 miles of the store . That way people can have and setup thier tv the same day without the nightmare. You lost my sale because of NOT being able to provide this service . I was even willing to pay $25 dollars to do it and I only live .5 miles from Best Buy. Buying a big tv is an emotional experience that people want to enjoy that day. Not wait a week for a delivery .

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0 Votes

I've purchased several Apple devices from Best Buy and I noticed a lot of stores write all over the boxes (as shown below).  There should be some sort of company-wide initiative to stop this, because, especially around gifting times, it's an eye sore and to be honest on a premium product it just makes it look cheap (not to mention everyones handwriting styles vary and that one is clearly terrible). There's probably a cleaner, more presentable way to do it, in the form of some sticker that's easily removed (like address labels, not like those yellows ones that they put on CDs that tear into micropieces and leave behind residue).  


IMG_0864

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Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

0 Votes

Any way to get this game for Pre-Order on Playstation 4 and Windows?  That'd be awesome!

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Would anyone else like to see this game open up for pre-orders? Make sure to vote for an idea if you like it.

0 Votes

You're better than all of them

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by WellThen on ‎01-25-2017 10:54 AM
I just have some ideas on how to one up the competition. I honestly hope that you're already well on your way to doing so. The answer seems so obvious to me. I would like to share it privately.
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As bobberuchi said this is a public forum, and any ideas you have for our company should be discussed publicly.

0 Votes

It's frustrating to go into the local Best Buy's in my area and every store carries the same sad assortment of tacky "body cases" and other useless accessories for Apple Watch and yet the accessories that would generate more interest and sell more, like Bands are non-existent.  I kid you not the store I frequent has been out of Apple's Watch bands since summer. Moreover, if demand for Bands is that high, it would make more sense to clear out some of the other accessories that aren't selling as well and bring more bands into the store.  Even Best Buy's own branded bands they have like 6 of (really 3 because (3) are for 38mm and (3) are for 42mm) and each of those only has 1 or 2 on the hanging tag.  For Apple to invest as much as they have in bands, something tells me Best Buy is leaving a lot of money on the table here (I mean I recall a whole keynote where Tim Cook spent the first 30 minutes focused on refreshed Watch bands -- just saying). 

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Would anyone else like to see us carry more Apple Watch bands? Makes sure to vote for an idea if you like it.

0 Votes

Couple of Power Supply ideas...as a few in the community may know I was looking for a PSU replacement. I of course being the Bestbuy consumer I am looked to Bestbuy first. I was saddened though upon further research how very few filters and actual brands and even the amount of power supplies itself are sold. 

 

Power supplies for gamers is very very important and it is a HUGE grey area where there can be great money made. So I have listed a few points I noticed right away.

 

1) there is no filter for "modular, semi modular, not modular"

2) there is no filter for SLI/Crossfire compatibility

3) I did not even see THE largest brand out there. Why would you not have Seasonic PSU's? To be totally honest that was the only reason I did not buy mine at Bestbuy. 

4) selection is very poor. Marketing needs to understand that there are three groups of people who buy power supplies. The repairmen for the average joe (low wattage), mid level/single video card gamer (mid wattage), and the heavy gamer who has multiple video cards and who probably has a water system(high wattage). There are less than 50 power supplies listed on Bestbuy website that is sad to say, VERY disappointing. Many other large technology retailers have 250+ with a variety of brands. Now mind you, I don't blame you I do think Bestb should limit the brands to the better ones such as Corsair, Thermaltake, Seasonic, and etc. 

5) there is no filter for quality certification (bronze, silver, etc) 

6)  going back to what I said at the end of #4 about the selection process as well I did notice certain models of PSU were listed that have proven to e ...lesser quality and just shouldn't be used it would arguably be good to see a selection of evaluated power supplies that are actually of decent quality. This isn't to say you can't have some lower tiers for those who don't wish to pay the extra price.        

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Would anyone else like to see us carry more Power Supply Units? Make sure to vote for an idea if you like it.

0 Votes

Website improvement, backorders

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by nlanier on ‎11-30-2016 07:49 AM
Implement a tag for items that are backordered!!!!

Customers are having to call CS to find out that the item they ordered is backordered.

How hard is it to show beforehand that the item is backordered?
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I have a feeling it would be extremely difficult to do this as item become backordered and come off backorder on a daily basis. Given the sheer number of items we sell it might be next to impossible to keep the website updated accurately. Would anyone else like to see this as an option? Make sure to vote for an idea if you like it.

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