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If the idea of "My Rewards" is to reward customers for buying at Best Buy, how about accumulating 250 points then applying the discount to their next purchase instead of letting the discount expire. I'm the type of consumer that buys on an "As Needed" basis, so no matter what savings I'm going to achieve, I'm not going to rush to the store to take advantage of saving a whopping $15, $50 or $60 maybe. Most of your cashiers don't even understand or explain the program anyway. I know I've never had one explain it to me. I think most of us are smart enough to know that you're making the least amount of effort to offer us a discount. We have a 2 month window to take advantage of the savings C'mon.
This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do.
Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.
So please add Wii U games!
Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process. The chances of items arriving to the customer in rough shape are pretty high. At least, many of my orders arrive with beat up slipcovers and creased artwork.
I understand that these plastic bags probably exist as a means for cutting shipping costs. The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers). While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store. I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging.
The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible). If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer.
I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together. Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.
Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.
Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.
PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.
Nyxio Technologies VioSphere 55" Genius TV Specifications
|Display||Led Flat Panel|
|Display Resolution||1920x1080 Pixels (HD)|
|Connectivity||Bluetooth Wi-Fi 802.11 b/g/n Network (Ethernet)|
|Inputs/Outputs||NTSC (Analog) 1 Port ATSC (Digital) 1 Port AV in AV1,AV2 YPbPr in 1 Port S-Video 1 Port HDMI in/out 3 Ports USB2.0/3.3 4/2 Ports Headphione Out|
|Additional Features||TV Tuner, 2 (1 Analog and 1 Digital) TV Remote Control Webcam TV Built-in Microphone Built-in|
|Personal Computer Specs||Processor I7, 3.1 GHz RAM 8Gb HDD 1TB Keyboard Wireless Multimedia with Trackball Blue-Ray/DVD/RW Optical Drive MIcrosoft Windows 8 Operating System|
|Power||AC_110-240V Average Power Comsumption 145W|
Why does it take spending over $3500 to keep your elite status? I would suggest someone who constantly buys from Best Buy and have been buying from them for almost 10yrs now to put them in the elite status. Not many people can afford to spend $3500 a year on new electronics, especially when they have everything already.
The last couple of years the Early Black Friday Shopping has been nothing but frustrating. Instead of rewarding the loyal and big spending customers the event caused nothing but misery and complaints for most. The congestion and traffic was supposed to be handled better last year from the debacle the year before. It was still bad if not worse. With the addition of three invites for anyone to obtain Elite status, I don't see the Event for this year running any better. My idea is to have a separate event or priority for Elite Plus members for this year's event. This would reward the best customers for the year while helping with congestion and traffic for the Early Shopping Event.
Why not allow those rewardszone members to join Gamers Club Unlocked, by using their points? For example, the cost per year is $20, but if I have 1000 points banked, why is it a problem to use that $20 reward certificate (or more) towards GamersClub Unlocked? Nothing too big in my opinion, just one of those little "tweaks" that save the customer a little bit of cash sometimes (it takes most people a while to get up to 1000 points or more normally), and gives us another "perk" to spending more money at BestBuy. I would like to be a Gamersclub Unlocked member, but can't justify spending the money for it, BUT, it seems I have enough points banked that I could join if BBY would accept a BB reward certificate for it....
The 24/7 Elite customer service line is not helping anyone and only frustrating customers The line is limited to My Best Buy program questions only, which include the following as stated;
* Points Balance
* Reward History (Last 5+ transactions)
* Certificate Status
* Attach Missing Points
* Points needed to next certificate
* Spend needed to reach next tier level
Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning? All of these issues can be resolved during the day. The forums and moderators are already an excellent option to resolve anything related to these issues.
If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it. Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.
If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.
I'm not sure maybe I'm wrong. I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline. I'm assuming it is very costly to keep up such a service. I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.
I don't think I'm the only one who has held off of buying pre-owned titles during the B2G1 sales because of incomplete copies being the only ones available at our local stores.
That was the ONE thing that differentiated Best Buy from Gamestop on the trade-in program and the one thing that made me happy about buying pre-owned from you guys was that I knew I could get a complete copy of a title in good/great shape because of that requirement.
Either start requiring everything be traded in with games traded in again OR ding people's trade-ins with refurbishing fees as a way to convince them to trade everything in or lose out on the full value of their games.
If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.
I would love to be able to keep track of my preorders via MyBestBuy. I currently have a lot of preorders for this fall. Tons of good games plus figures for Disney Infinity and Skylanders. It would be great to see a list of these items, the remaining cost, release date all organized on an order page where I can get a good visual for how much damage I am causing to my wallet. Thanks.
You may offer a day 1 promo for games like Nintendo`s Pokemon Ruby/Sapphire if a customer double dips but this shouls.be a trend on select titles as another GCU only perk. Instead of $32 each with GCU offer both for a $60 GCU package promo. Also, do this with games that release on several platforms as this will generate larger pre-order #`s & total week one sales. Allowing you to approach companies in the future citing these figures getting kickbacks/future GCU only incentives promos. Smash Bros on Wii-U/3DS is another game that a promo package could thrive off of getting both for $75.
The customer would not be getting the 20% GCU AND the package promo price since the package promo price would already be designed to provide the better deal than purchasing both seperately. There`s need to be a few more additions to GCU to further seperate it from the free version of gamer`s club this would be a great start.
Is there anyway that EA Sports UFC can be added to the pre-order list for the $10 certificate? After Watch Dogs, I really believe that's one of the next popular titles upcoming. I know for me personally, this would guarantee that I would be picking up the title from Best Buy on release day. Thanks.
(Sorry, I had posted this in the wrong section earlier.)
Now adays with so many games including both standard size games as well as collector sets having special casings and boxings with everything from cardbox sleeves to steelbooks to matte finish packaging and more it always a nightmare to do instore pickups on games having those kind of packaging due to the pickup labels the store places on the item that sometime damage the items when removed or leave irremovable marks or damage to the games packaging. i understand the labels are to help the employees tell what pickups are which customers but here is my suggestion that could make it better for both the stores and the customers:
On video games placed online for instore pickups as well as preorders placed for instore pickups instead of pulling from self and immediately placing that damaging label on the games that the games be placed in either clear see though poly or mylar bags which are avaibale in a wide variety of sizes and then the pickup labels could be placed on the outside of the clear bags providing both the protection of the item as well as since the bags would be clear see through the employees processing the pickups are still able to easily identify whose pick up items is which customer with the same ease they do it now.