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Currently if you spend $3,500 in a calendar year you reach Elite Plus status which is great. For example if you reach elite plus in 2014 your good until February 2016. I would like the clock to reset once you reach the $3,500 or have another goal that can get you another year of elite plus.
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Would any other My Best Buy members like to see this? Make sure you vote for an idea if you like it.

Option for physical rewards cards

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by on ‎09-25-2017 12:50 AM

I know that MyBestBuy rewards has gone digital now, but please please please let people go online or on the app and request a physical card. Maybe if you're an elite or eliteplus member even have a special one that thanks you and reminds you that you have a 45 day return policy. Why? I use it all the time (I'm an employee) and we have frequent flyers that I have to ask their phone number every time or they still have their old card and will never give it up. It takes the "do you have a rewards account with us?" Question out of a lot of my transactions if the customer is familiar with Best Buy. Enrolling customers with physical cards in store would slow the transactions down for sure, but if customers (and/or employees) want physical cards, I believe there should be an option. A Best buy employee told me that you can request a physical card online and I know I'm not the only person that was told that. I now know that this is not the case, if it ever was. Give us the option, please. If you could tie orders into that, that would also expedite the pick-up process (ID check would come with that of course and that may cause problems). Please consider, and make sure people can see these forum posts. I know that employees get asked for their phone number as well for transactions, and it would make it much easier on us, it would make the customers that want one satisfied and would expedite transactions for those that frequent Best Buy, thanks. 

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Wii U games for $10 trade in rewards

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by on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

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I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

I know Bestbuy is "new" to videogames trades but you've been doing it long enough. The two main issues that have haunted the program are

1- Not getting the 10% bump during ALL trades

2- Not getting the 10% discount on ALL used games in a transaction

It is UNEXCEPTABLE that the "trained" staff denies even trying to correct the issues via override and/or multiple attempts citing "double dipping" when it`s clearly stated that these are PERKS. Even worse, perks of a PAID PROGRAM which is currently failing to live up to your promises and our expectations.

@allan

I know for sure you`re aware of how the program works(should work) but at this point it`s clear that it`s not being correctly addressed on the frontlines to the detriment of the program. Since it`s taken this long please give the customers the ability to show the staff where they`re wrong. That way the only remaining issue is resolution vs resistance. A promo board wouls alos show non-members what they`re missing not being unlocked thus serving two purposes.

Example,

A game trades in for $10 base, $15 during the 50% bonus and GCU members get another 10% totalling 60% thus $16

A game trades in for $10 base, $20 during the 100% bonus and GCU members get another 10% totalling 110% thus $21

Give out GCU cards that actually state "Don`t forget the 10%" or even better start a where`s my 10% promo.

The 10% not applying to all used games in one transaction or promo already has an unresolved ideax thread. I don`t think the problem is being ignored but it certainly hasn`t been corrected.

Requesting for what we've paid for should not be taken lightly nor should it be okay for store managers to shoulder shrug the problem.

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Since our trade-in of used merchandise is governed by local laws it would be impossible to give general examples for every area of the country. I would like to hear from other users on this idea. Remember to vote for an idea if you like it.

With the huge success of Amazon Prime(Over 20 million customers @ $79/yr =cha ching) BB needs to really step it`s game up. It`s a good way to earn additional revenue, sales and loyal customers. Adding services to your version can bring other partnerships which can extend the BestBuy brand

http://www.geekwire.com/2013/amazon-prime-top-20-million-members-as-company-touts-best-holiday-seaso... Joining with Shoprunner maybe another option as well.

 

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Would anyone else like to see us launch our own version of this? Remember to vote for an idea if you like it.

This is a filter that allows you to see items that have been recently added to BestBuy.com (not the same as release date) so you can see what new products have been added to the website. 

 

This would be a simple implementation as the framework is already there and there is already a simular filter exists for pre-orderable items.

 

The filter would use data assumed to be already in the item database and can have a 7 day, 30 day, and/or 90 day checkbox option or an order-sort based on when it was added. 

 

I personally would love a feature like this because I like to pre-order games and keep my technology new and such a filter will save me hours of research and searching manually through the website for products.

 

Vote Me Up!

 

 

 

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I can say we do have New Arrivals as part of the drop-down menu that is normally set to Best Selling. Your idea expands this a bit further with the three filter options. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Added promotions with Watchdogs

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by on ‎04-23-2014 10:10 AM
With GCU increasing benefits & promotions other retailers have had to step up their games & some have. Watchdogs should be the next premier selling title after Titanfall & although BB is already $10 pre-order credit other retailers have been offering quite a bit more $20-$25. Since Wolfenstein got an increase to $20 maybe there`s a way to get Watchdogs upgrade too or another promotion added on.

I`m sure at this point there`s been a noticable jump in Wolfenstein pre-orders so you can fully except an even bigger reception for Watchdogs which would certainly delight both Ubisoft & BB. This would also allow the wheels to be set in motion to get the best pre-order benefit Ubisoft`s premier franchise Assassin`s Creed which was just announced to reach 73 million sales.
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Thanks for the suggestion. Does anyone else have any input on this idea? Remember to vote for an idea if you like it.
Customers should be able add products that they want to purchase into a queue and then have open box/refurb option sent directly to their email or a mybb section in their accounts. This will allow non local stores to sell though stock to customers outside their local shopping areas.
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I really like this idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Media (video games/movies) is being shipped from BestBuy.com in plastic bags that offer zero protection during the shipping process.  The chances of items arriving to the customer in rough shape are pretty high.  At least, many of my orders arrive with beat up slipcovers and creased artwork. 

 

I understand that these plastic bags probably exist as a means for cutting shipping costs.  The number of people complaining about smashed slipcovers or creased artwork is probably miniscule (many people probably just throw away slipcovers).   While I would love for everything to be shipped in cardboard mailers or boxes, I would at least like the option to upgrade the packaging to ensure the item is protected during transit and arrives looking like it would if I were to pick it up at the store.  I know that's a slippery slope since you almost have to admit to poor packaging to offer an upgrade to decent packaging. 

 

The competition isn't doing much better in the packaging department for me (Amazon varies by fulfullment center and the fulfillment center that I'm stuck with is terrible).  If any retailer starts to show some care for how the item arrives to the customer, I'll end up being loyal to that retailer. 

 

I have tried ordering multiple items together in the hopes that it would force them to be shipped in a box since they would not fit in the envelopes together.  Unfortunately, the order was split up so that each item was shipped individually in it's own plastic envelope.

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Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Movie/Music Club like the Gamers club

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by on ‎06-16-2016 12:01 PM

I know this idea has been listed before, but I am asking for it again.  There has to be a way to have a Media Club that makes money like Gamers Club does.  Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.

My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy.  Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble.  I would say that is happening a lot.

I have to hear every week about the failures of Best Buy in this category.  Either Best Buy competes in this space orget out, but this cannot be the standard.  We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating.  Please Help!

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Would anyone else like to see this type of membership program added to our My Best Buy rewards program? Make sure to vote for an idea if you like it.

This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.

 

I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 

 

Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.

 

I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.

 

Really hope you strongly consider this Best Buy!

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I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

I am wondering if Best Buy plans to sell this item. I would like to get it with the Best Buy card. This lens has been recomended by pros and I have a trip coming up. I am planning on geting it but it would be better if I got it with the card. 

 

 

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I was actually surprised to see we weren't carrying this lens. Would anyone else like to see us carry this lens? Make sure to vote for an idea if you like it.

Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.

 

Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.

 

PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.

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Would anyone else like to see this as a reality? Remember to vote for an idea if you like it.

Expand 10% Back in Rewards Promotion

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by on ‎05-31-2015 02:50 AM

I would like to start this rant by acknowledging that Best Buy does not have to offer a rewards program and I appreciate the fact that they do, but they have all but removed all of the value out of the rewards program over the years. Before MyBestBuy, you would receive 2% back for top spenders (this has now been reduced down to 1.25% back in rewards); 60-day returns and price matches (this has now been reduced to 45 days); and you had other perks like a free home theater consultation or calibration, online backup and even rewards members only event nights. Most of the latter have been discontinued or are non-existent. Yet the amount you have to spend to be in the top tier increased $1,000/year.

 

Best Buy could really add some value to the top tier of the rewards program by making the 10% back in rewards promotion an everyday promotion for Elite Plus members purchases totaling $599 and up on a My Best Buy credit card or 5% back for any other form of payment with non-credit rewards account.  In my experience working for Best Buy a few years ago, these kind of promotions would spark a lot of people to impulse buy and it also indirectly is a way for Best Buy to compete with places like the Army & Air Force Exchange where customers don't pay taxes (which is equivalent to a 8-9% savings in my state) or even Employee Purchase Programs offered thru various manufacturer's directly to certain employers. It also led to increased attachments because people will spend more if they know they're going to get more back in return (that's the whole value prompt in financing in the first place if you're just going to pay it off). 

 

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We're always looking for new, better, and more exciting ways to reward our customers. Who else would like to see enhanced benefits such as these for My Best Buy Elite Plus members?

 

Remember to vote for an idea if you like it!

Nyxio Technologies VioSphere 55" Genius TV Specifications

DisplayLed Flat Panel
Display Resolution1920x1080 Pixels (HD)
TouchScreenMutlipoint
ConnectivityBluetooth Wi-Fi 802.11 b/g/n Network (Ethernet)
Inputs/OutputsNTSC (Analog) 1 Port ATSC (Digital) 1 Port AV in AV1,AV2 YPbPr in 1 Port S-Video 1 Port HDMI in/out 3 Ports USB2.0/3.3 4/2 Ports Headphione Out
Additional FeaturesTV Tuner, 2 (1 Analog and 1 Digital) TV Remote Control Webcam TV Built-in Microphone Built-in
Personal Computer SpecsProcessor I7, 3.1 GHz RAM 8Gb HDD 1TB Keyboard Wireless Multimedia with Trackball Blue-Ray/DVD/RW Optical Drive MIcrosoft Windows 8 Operating System
PowerAC_110-240V Average Power Comsumption 145W
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Would anyone else like to see us carry this TV? Remember to vote for an idea if you like it.

I don't think I'm the only one who has held off of buying pre-owned titles during the B2G1 sales because of incomplete copies being the only ones available at our local stores.

 

That was the ONE thing that differentiated Best Buy from Gamestop on the trade-in program and the one thing that made me happy about buying pre-owned from you guys was that I knew I could get a complete copy of a title in good/great shape because of that requirement.

 

Either start requiring everything be traded in with games traded in again OR ding people's trade-ins with refurbishing fees as a way to convince them to trade everything in or lose out on the full value of their games.

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Thanks for the input. Would anyone else like to see us put this idea into place? Make sure you vote for an idea if you like it.

I use BestBuy.com to build quotes for clients and it's really annoying that you have to sign-in or create a guest account to be able to get a complete total with tax. As a Best Buy employee, I would use BestBuy.com to calculate totals with tax for customers as well so I can see where this could be hindering employees in-store too (this was faster than running to a register and doing it and allowed me to stay with the customer too).

 

 

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Don't Keep "One Day Sales" a Secret

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by on ‎09-27-2014 12:42 AM

If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.

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I hear what you're saying and would like to hear from others on this one. Make sure you vote for an idea if you like it.

A major existing flaw with GCU is that not enough people are aware of it & it's full benefits. Putting more emphasis on it in the weekly ads gives you 53+ times a year to promote it & what's currently available for members. A program vs program comparison would also be helpful since Walmart has now joined in the fun with trade ins. I'm assuming this ad space would have some value to advertisers as well so this may help to cover the additional cost. If GCU is your premium service then showcase it in a deserving way.
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I do know that ad space comes at a premium, but I would love to hear from others on this. Remember to vote for an idea if you like it.

Help Request Queue

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by on ‎03-24-2017 11:10 PM

I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.

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Sorry for the delay in responding to this. I also think this or a version of this idea would be great. What do others think about this idea? Make sure to vote for an idea if you like it.

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