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I recently purchased an item at Best Buy that went on sale two days later at Best Buy. I am a Rewards member and I know that is so you can track my purchases. Well, how about automatically refunding the price difference, if it is within the 15 day criteria, to my credit card or issuing me a reward certificate for the difference. Now, I have to make a special trip to Best Buy to get my price match. How about adding this feature to the Rewards program, giving it's members a practical, appreciated convenience?
Almost everywhere I shop can scan a coupon code off a smartphone except, of course, Best Buy. Since your core business is selling technology, maybe you should try to keep up with it. You email me a $10 coupon that can be used in store or online and when I go to the store they have to have it printed out. This reminded me why I quit shopping at Best Buy to begin with. The $10 coupon got me to give you another chance and the hassle of not being able to use it since I did not have a printed copy turned me off to you more than I already was.
I see a number of posts on the forums from people complaining that they do not have the protection plan AFTER their device has an issue and that the Best Buy Employee did not offer it to them.
What I think Best Buy should do about this is build it into the checkout procedure. On the credit card processor have a check box to indicate if the customer declines protection. That way BB is guaranteed that every customer is offered it.
Now I would not do it for every item, just items over a certain dollar value say anything $100 or more.
This would also probably increase sales of the service plan.
When I worked at a now bankrupt competitor I had a sheet of paper that outlined our protection plan. I would show it to the customer and highlight the differences between warranty and protection and my sales went up 500% on the protection plan.
One of the best strategies that Best Buy implemented over the past few years was the introduction of the store operator job role. However, more recently this has changed in a sense. You can no longer directly call the store if you do not know the number, becuase individual store hours on individual store pages have been replaced with a call center number. Also, certain options that you press (if you do happen to get a hold of a store's old number) also get you to a call center.
The call centers are an extra hurdle and in my experience this labor would be better used in-store. For instance, I called a store [directly] to verify if they had a computer in stock. I didn't know I had been forwarded to a call center but when she didn't say "thank you for calling Best Buy at XYZ" and instead said "thank you for calling Best Buy" I asked her if she was at the store. She replied no but she could still help and I explained I see the store has the computer and they have 2 of them and I needed them to put their hands on one before I drive all the way over. She puts me on hold while she "gets in touch with the store." And almost 15 minutes later they don't have it. It would seem to me like it would be more advantageous to schedule more labor in-store around the S.O. role than have a call center S.O. do what I could (and was trying to) eaisly do and then play telephone (no pun intended) with me. This would result in reduced hold times and increased revenue and productivity around this position as well.
Just a thought.
I am writing to submit an idea in changing the way that you create and manage your lines for big event type sales. I have noticed that the last few black Fridays as well as the PS4 opening date, have created this "camping out" idea in front of the store. Last year I went about an hour after the store opened and was shocked at how big of a mess this creates as people just don't care how they leave the front of the store. The smell of urine and feces was overwhelming! There aren't any bathrooms located within a two block radius of the store that is open from Pm till Am, so these great customers are just using the bushes. The garbage's were all overflowing, and the parking lot was littered with garbage. Last of all I live in a cold climate, people had propane heaters, generators and propane grills to eat from set up in front of the store. By condoning this action Best Buy is taking on a liability nightmare in the event of an explosion, death, or health code violations.
Prior to ticketmaster and stub hub, I worked for Kroger and we had a tickets that would go on sale for various concerts and sporting events. It used to be first come first serve and the same problems would arise. We changed to a wristband system and it completely changed how these events occurred. My idea would be to go to a color coded wrist band type system. Have up to 10 different colors for the items that are a doorbuster items, good only at the store that the wristband was given out and then have random computer based drawings for the items 10 minutes or so before the item goes on sale. Must be present to earn the right to buy the item. Not only will this bring more customers in, as they have a better chance to be able to buy the big items, but it will also get rid of the problems associated with people camping out.
Only this compressed sized image is allowed to be posted here. The full sized resolution is 3543X2240...
Why do certain areas of the forums say ideax and others say Ideas? Shouldn't it all say the same thing?
Example: (see image)
Note how it says ideax in the chain link coming from the BBY Community index but on the navbar it says ideas?
I was kind of shocked about this the other day my own self but apparently it's true.
At the current time you cannot purchase a warranty via the internet (after purchased/shipped) and you can't purchase a warranty for in store purchased good items afterwards online/over the phone.
My suggestion is well two things really.
1) In store purchases should also show under "orders" on your account if you sign in on the Best Buy website.
2) Make it so you can order warranties within the 15 day policy window of course for different things that have a warranty over the phone, over the internet, and in store purchases. There is no excuse if a geek squad agent is able to actually look up my order, and even get to the warranty information but they can't edit my order with the warranty information. That's just silly and redundant. That would be an easy additional power for the geek squad team over the internet/phone.
Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.
For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.
FLAP would work like this:
1) Visit a bestbuy store
2) Take the item which you desire to purchase to any cashier
3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.
4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.
5) Customers should immediately activate their card. During activation:
6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.
A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:
I've noticed that they recently revamped the Mac Accessory section in my local store and it looks great! There's a lot of new products, but I'm also noticing a lot of redundnacy. I understand in some instances (like with hard drives) redunancy creates value, as it offers the same product at different price points; However, overall Best Buy could do a better job on the accessories they pick for Macs; Here's some suggestions:
(1) Rain mStand / Rain mTower / Just Mobile AluRack ; If you are using your MacBook on it's on, it allows you to effectively "dock" you Mac while at the desk and use it at an angle [ergonomically] similar to that of an Apple desktop; If using your MacBook with a display the mTower allows you to stand the MacBook up side-ways effectively turning it into a "tower."
(2) Macessity Laptuck Pro; A stand for the Thunderbolt Display with integrated USB 3.0 hub and space below for Apple keyboard - great for the smaller home [office] workspace.
(3) KB Covers - Keyboard Covers
(4) HDMI to VGA Cable; would allow Apple TV to be connected in business conference rooms and/or classrooms where iPad adoption rates are rapidly increasing.
(5) Newer, more stylish sleeves for all MacBook sizes ("11, 13", 15") - may I suggest STM Bags Grip for MacBook, Hard Candy Cases Hard Shell Case, Moshi Codex MacBook Case, Tucano Stand Up Sleeve Cargo and/or Mujjo Sleeve and/or SwitchEasy Thins (Magnetic Closure)
(6) Belkin YourType Bluetooth Wireless Keypad; Bluetooth 10-Key add-on for Apple Notebooks/Desktops - great for home office, business, and educators a-like.
(8) RadTech ScreenSavrz iMac Screen Cover
(9) Henge Docks Horizontal Docking Station
(10) Satechi Premium 4 Port Aluminum USB Hub
I have a few ideas for AMD products
1) I have noticed that only AMD products are marketplace items at the moment. I'd love to see these become regular BB products! I am an AMD fanboy but honestly I have to a lot of times go elsewhere cause the marketplace values are higher than elsewhere.
2) I would like to suggest as well that the AMD 9 series chipset come to BB. Here is the link on the AMD website for more information.
3) The FX FX 9590 and the FX 9370 to be brought into BB.
4) Lastly I would love to see the 8xxx series gpu's be added as well.
I'm the type of person if I am going to buy something I want to be able to talk to the company if needed. There are a couple of different ideas I have.
1) Maybe on the forums there could be like different "company" boards. I.e.. In the technology/computer one there could be a sub board solely for IBUYPOWEr, Cyberpowerpc, and etc. There would be a vendor affiliate who would overlook that board and answer questions as needed for pre-sales, customizations, and etc.
2) On the actual product itself on the BB website there should be a "private message this vendor" and a "go to this vendor forum board" button.
Currently, from what I have noticed there is a Q&A type of thing on ONLY the larger brands such as Dell, Toshiba, HP. My question now is, WHY? Why don't Cybertron, Cyberpowerpc, and etc have these options? Why don't non electronic brands have these options? And etc.
I say just get rid of the Q&A and move all the questions to the respective boards. This way it gets IdeaX and the forums more advertised as well!
You guys just missed on a prime chance to take sales from your competition for the fall shopping season. While all the buzz was surrounding the PS Vita $200 price cut you could've gotten the lead headline by announcing the console could be purchased for just $100 down & $10, $15 or $25 per month depending on bundle and 1 or 2 yr term.
Expanding this for all consoles including the PS4/Xbox 1 would give you an edge that would hard to beat. And yes there will be those who say the total cost will exceed the base purchase price but tell that to rent a center or Aaron's who charge $25/week & the final cost is generaly 2X the base price.
This a program that would generate alot interest along with a high voiume of warranties attached to the high end items
As a person who views the BestBuy.com website everyday to try to get the best price on a computer when it comes out I have found the information to be provided is mediocre at best.
Normally it doesn't list what motherboard is being used, what wattage the power supply is, what type of memory it is ( 1333, 1866, etc), how many bays and what size bays are in the case, what type of computer case it is, and etc.
For a retail store that tries to have the cheapest price, with the best products the site doesn't do honor to it's name. To lead you must have the best information, the MOST information.
I am suggesting that more computer details on the specific products itself are listed at least in the specs tab or something.
I would like to also suggest putting a warranty page on the page where you can view on that tab the different year possibilities for a warranty and the price for each year. I shouldn't have to add to cart then wait for it to add to cart, then go to checkout, and then view what warranty to choose. It should be three clicks, then checkout instead of 10 clicks and checkout does that make sense?
I'm just addressing on behalf of a customer here:
I do agree to a certain extent that the return policies should be more visible on every page or at least a hyperlink on each product page that takes a customer to the return policy not just for Best Buy items but also for Market Place items as well. Customers tend to get confused at these things and the less guesswork one has to do, the more comfortable people will be shopping online.
Hello, the following lines are for a school assignment, but I believe they have relevance, so here they are. Our instructions were to pick a relevant US company and write the assignment in the first person, as if we worked for the company.
Best Buy: A Proposal for Improvement
Sound of Music, which would later turn into Best Buy (BB) was founded in 1966 as a record store. As available technologies and customer service norms changed, so did our business model. Since then, Best Buy has evolved into a technological hub where people can get music, movies, computing devices, electronics, and appliances. We started our online store in the year 2000, and we acquired Geek Squad (GS) three years later with more than acceptable results. As of 2006 our outstanding shares had reached their maximum value at 56.00 per share, while our most visible competitor’s (Amazon) share was about 35.00. Unfortunately, that boon period would not last, after 2006, the value of our stock declined to its current price of 26.00 while Amazon’s has climbed to 273.00. We made a series of acquisitions with disastrous results that drove the price of our stock to a low of 21.00 in 2008. By the figures and facts shown, it is evident we have two problems: first, our current business model needs to improve; second, we have an image problem. To change that, we prepared a few suggestions to modify our business model and, at the same time, improve our public image. These changes will eventually help us to increase profits and avoid excessive layoffs.
Size of Retail Locations
In order to improve our sales per square foot ratio, it is necessary to reduce idle space. The current initiative to reduce space to favor smaller devices such as smartphones and tablets is good, but it falls short in other categories. For example, as a customer enters a Best Buy store, he or she expects to see an extensive laptop exhibition area. With the current initiative, that would not be possible in some stores. Radio Shack already uses this strategy; therefore, it is advisable for Best Buy to keep a tangible differentiation. A viable option would be to modify the Geek Squad service to fit the need for less space. Also, in accordance to that idea, we could do away with the music CD areas by replacing them with experience sections with music available to be heard in multiple personal kiosks. Direct downloads would be available to customers, which they could execute directly from their smart phones or with a store code to be used online.
Our exhibited merchandise in the computer department is always off or password locked, preventing the customer from fully experiencing devices like PCs, laptops, tablets, and smartphones. Best Buy should change that policy by offering a more intimate and improved customer experience. That calls for the use of a viewing model similar to Apple’s, where the items in exhibition are powered and available for the customer to experiment them. This hands-on demonstration should include functioning Wi-Fi networks with limited connectivity to trusted sites.
Eliminate the fifteen day return policy and change it to a more consumer-friendly sixty day one for every customer. Thanks to Costco’s ninety day return policies in electronics with no restocking fees, customers in general expect a more generous return policy. Personally, I can attest that this differential in return periods becomes critical in considering the risk associated with purchases of more than $500.00. According to ihatebestbuy.com this is one of the most upsetting issues customers have with our store. Also, numerous complaints have been filed from customers who were denied a return for not being Premier Silver members (PSMs) of our Rewards program. PSMs get sixty day returns instead of fifteen. We believe that this distinction only alienates other buyers and does not do much to increase our efficiency rates.
Modify the ninety day expiration window in our loyalty program, or eliminate it completely. In light of recent consumer pressure, many stores have changed their loyalty programs so the earned incentives may carry over longer periods, or in some cases, do not expire at all. According to techjournal.com the push for non-expiration-date rewards began with American Express and IHG (a hotel chain) and later expanded to other industries such as airlines, grocers, and financial services. If we are to continue to offer a reward program, we should consider expanding the expiration date. It should be noted that low cost retailers in the electronics industry like Wal-Mart and Amazon do not offer loyalty programs. That may open a debate to reconsider to either use the program to keep our customer base happy or do away with it if a low-price strategy is to be followed.
End Outsourcing Agreements and Reconfigure the Online Store
According to Forbes and the Wall Street Journal, Best Buy’s online store is one of the worst in the industry: its inventory is scarce, return policies are not in par with the current market conditions, and its functionality is not even close to that of Amazon. One example is the simple task of adding a gift note to some item, it is just not possible. Also, Best Buy’s website is a laggard compared to those of the competition; a single task, say a purchase, takes at least double the time it takes at Amazon.com. In light of the facts described, Best Buy should end all of the outsourcing contracts at once; our online store is a core function necessary for our own survival and should not be delegated to third parties. We also suggest improvements to the online store focused on usability and ease of access. Additionally, the online store should include direct links with access to customer focused groups, for example blogs and open forums about the use of windows 8; device ratings (like Amazon’s), and direct online help for normal issues with new computers. Actually, resembling Costco’s concierge service, we could offer free use of the Geek Squad’s service for 30 days for new items. This would work as a trial and could increase Geek Squad’s sales by a significant percentage.
Surprisingly, Geek Squad is known to the community in general as an on-site service available by visiting customers in their homes or by having the customers visit the Geek Squad store. That is just short of the actual reality and is not acceptable; our efforts to increase customer awareness about Geek Squad’s great online help capabilities should be escalated. By doing so, Best Buy would capture new customers, achieve higher satisfaction rates, and more revenue. There are competitors offering similar services, but, in comparison, Geek Squad has a unique brand recognition that it can, and should capitalize.
In the last two years, a barrage of negative publicity from Forbes, the Wall Street Journal, and USA Today have, without a doubt, hurt our image. Best Buy should hire a professional public relations firm and develop a positive costumer-centered strategy. Any positive changes and improvements should be reported to customers and consumers in general via publicity, news outlets, and marketing campaigns. If Best Buy is to maintain and improve its market position, a better image in the public eye is paramount.
The strategies outlined are centered in customer satisfaction and the use of more efficient revenue generating means. Customer satisfaction and good public relations are of essence. Best Buy or any other company, is nothing without loyal customers; therefore, our efforts must be centered on them first. Also, our current sales and marketing system needs a complete overhaul; that is true for our store-front sales; but, it is painfully true for our currently outsourced online capabilities. The adoption of the proposed strategies should put an end to our current downward spiral, and, in the short term, bring Best Buy back to its rightful place as market leader.
Disclaimer: The above lines were originally written for a business class, facts may or may not be exact, or may have changed. This is not a formal proposal and it is not intended to be. The essay is written in the first person for classroom purposes; I am not affiliated with, nor represent Best Buy in any way or form. The intentions for publishing in this forum are: 1) to comply with a class requirement, and 2) to add these ideas to this forum as others have done in the past.
I have a small test, and i used a binder ring, i think its a 1/12 size, without glue and balanced on the wall, holds three xbox controllers,one on each ring, it can also hold more. On top of that, whtout anything holding it, is another small binder 3 ring that holds my headset. These both can work with all headsets and controllers.