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Recommended Products page

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by on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

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Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

0 Votes

Alienware in store

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by on ‎09-23-2014 08:07 AM

I love Best Buy, but find myself very few reasons to come into your store.  You cater to the mass sales; hi volume, low profit, and have been trying to find your niche to stay relevant.  There's nothing in the store for me to keep me coming back.  I've bought everything I can and have to buy a lot online because there simply is no store to buy it in.  I feel like Best Buy is really missing out on a revenue source.  Everyone has forgotten the PC gamer and according to all the stats out there, we're growing big time.  There isn't a store in this country that has a gaming pc or laptop in it to check out.  Even if you just had a display model because it is expensive, high end and tailored.  You guys have a lot of store real estate that could be put to better use.

Here's what I believe is the perfect situation and since Dell has been taken back over and wants to shake things up.  You get Alienware to set up a small store in gaming and start carrying more gaming pc parts.  Geek squad starts handling service on the alienwares.  I'd be more interested in ordering my next pc through the geek squad just for that reason.  Customer support is huge and their biggest weakness.  Then you start catering to PC gamers by bettering your instore wifi and start hosting LAN parties to bring the gaming community together and in store.  Start  weekly game discounts and start a whole new revenue stream for Best Buy that's huge.

I'm tired of hearing Best Buy isn't doing well.  We want you to do well, because there really is no other brick and mortar tech store anymore.  I try to buy everything I can from you, but you don't have products that interest me in the area that I really spend.  Please pass this on.  I would be so interested in the LAN parties too.  I have "online friends" but to have a way to hook up with other pc gamers in my area would be awesome.  Nobody does anything like this.  Please consider.  Thanks.

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Would anyone else like to see us put any part of this idea into place, and if so what would you like to see happen? Make sure you vote for an idea if you like it.

0 Votes

Chat Now Suggestion

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by Valued Expert on ‎08-29-2014 12:18 PM

There are two types of customers in my opinion. One who may need some guidance when it comes to picking out the right product where chat may be helpful,

 

And the other one is me, the kind of person who is savvy about the products being purchased and I really enjoy reading through the reviews But some reviews are very long and I get these annoying want to chat popups not only as a tab on the side, but also in a window. It's very annoying. Happens every 15 minutes or so. I wish the website would honor my choice not to chat instead of hassling me about it.

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I guess I'm not entirely sure what your suggestion is. Are you asking us to eliminate the chat option or are you asking for a way to turn it off? Remember to vote for an idea if you like it.
0 Votes
This is a copycat of a GS offer which has existed for years. Each week they offer a promotional coupon that can be purchased using what would equate to Mybb pts in return the coupon would be good for that specfic offer. The offers change obviously on a weekly basis leaving BB plenty of room to keep all gamers happy.

For example, you could offer 20% off 1 used game for 25-50 MBB pts then 10% extra trade in credit on 1 game. Switch between single games, transactions 10%-50% off or 10%-50% extra and include accessories. GCU would also need to stack so coding in the system would need to be on point with consistantly changing offers. I would say keep these open to all gamer`s club members BUT Unlocked members should have 4 advantages over free members.

The cost to redeem a coupon should be cheaper for GCU members than GC members so a 50 MBB pt redemption woulld only be 40 for GCU members. There should be a GCU exclusive Steal of the week coupon either a better variation of the nornal coupon or another offer completely. The coupons should only last 1 week from redemption for free members & two weeks for GCU members. And finally each month there should be an GCU only exclusive steal of the month offer this should generally be on bigger items like headsets, systems or purchases totaling higher amounts.

Adding these will add tremendous value to GC and GCU plus allow you guys to start selling some $120 subs for you know $120. Get sponsers to endorse some offers by promoting them in the weekly ads and BB.com placement.
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Would anyone else like to see this offer put into place. Make sure you vote for an idea if you like it.
0 Votes

not spam

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by on ‎08-14-2014 12:31 PM

Have some stuff not to make it so spammy

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I'm not exactly sure what your idea is other than us having more stuff and spamming less. We shouldn't be spamming at all. Could you elaborate as to what you are asking us to do? Remember to vote for an idea if you like it.
0 Votes

I backed out of a purchase this morning because your system asked for my CC info before calculating shipping.  I know that I can get it elsewhere and not pay shipping. This one little thing gave me the ammo I needed to walk away from the purchase. Please consider calculating the shipping and giving me a total price prior to asking for my CC info.

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Thanks for the suggestion. Would anyone else like to see this put into place? Make sure you vote for an idea if you like it.
0 Votes

insanely huge new project

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by on ‎08-01-2014 03:46 AM

based on current techs like linux's linux mce, etc... why don't we just take over everything to produce an all-inclusive product that includes everything below and more... with a centralized control system and after reading all below, give us the opportunity to allow the creation of 'apps' for total home and office control...

 

s.e.r.a.h
speech enabled response automated home

home security
    door lock
    door alarms (active, open without code or key)
    door alarms (inactive open with code or key)
    outdoor lighting (timing and sensor based)
    outdoor monitoring (motion based + either video recording or picture taking)
    door-mail (not-at-home vid-mail systems, both for saving messages from ppl at door when not at home OR not responding, and message keys for automated response messages based on message codes)
    outdoor sprinkler systems
    real-time updates (flagged causes (door alarms, messages, etc)->smart phone, laptop, etc)
    real-time and time-based temperature controls
    fire alarm detection
    humidity montoring and control
    in-home motion-based video recording or picture-taking (for monitoring your kids, pets, or unwanted guests)
    window alarms (opening and breaking)
    power outage monitoring
    water pressure drop or increase monitoring
    time-based and manual window blind controls
    water-overload monitoring (sinks, toilets, bathtubs, showers, possible floods)
    poison-monitoring (gas from stoves, carbon monoxide, radon, spores as fungii or mold, other)
    motion-based and time-based opaqueness to windows (i.e. http://www.smarttint.com/ like...)
lighting
    time-based and sensor-based lighting controls
    manual lighting and dimming controls
    realtime updates -> smartphone, tablet, laptop, etc
    motion-based time dimming
    bulb-replacement sensors
    auto-light dimming and increasing so that lighting can retain same luminescense based on sensors (i.e. turn on lights during day-end and slowly increase into night, and inversely)
appliances
    'smart' cupboard -> knows items in cupboard (based on items from grocery store requiring 'security device' technology to know exact itmes in cupboard) to consolodate into windows app for recipe making, reordering, etc
    'smart' stove -> auto-cleaning based on time or manual, remote temperature monitoring and control, remote indication of set-time... sends signal to television, laptop, tablet, smart phone, etc when cooking time is done. signals when overboiling, etc if gas or electric when fire is potential. detect carbon emissions from baking for burning food.
    'smart' dishwasher-> auto-dispenses cleaning agents upon start from resevoir, resevoir monitoring, signal to other smart devices when complete
    'smart' stove fan -> turn on automatically when too much steam, etc. detects burning on stove.
    'smart' coffee pot -> setup water resovoir, setup resovoir for grounds, used ground removal, manual and automatic resovoir->maker for that morning coffee, sends signal for low grounds (coffee) and low water
    ... other 'smart' devices (toaster, etc) for remote manual control
    'smart' refrigerator -> (again, need grocery stores to upgrade to include 'security type devices) to determine what is current in the fridge to either reorder or for possible recipes. also should determine set temperature level based on items in refridgerator.
    'smart' laundry washer -> monitors outgoing water (possible leaks, etc), sends signal to 'smart' devices when washer is done.
    'smart' laundry dryer -> same as washer, but also monitors internal temperature w/ possibility of 'water jet sprays' to keep clothes from wrinkling
    'smart' hvac -> monitors and signals error codes of current operations
    'smart' utilities (monitor for usage of water, electricity, etc)
self-cleaning
    automatic and manual vacuuming similar to roomba (signals for errors and dirt removal from unit)
    automatic and manual non-carpet cleaning similar to roomba (signals for cleaning agent and water necessity, and removal of waste)
general media
    consolodate all general media controls to 'smart' devices (laptops, tablets, smartphones, televison, etc)
    main router/hub determination of new 'devices'->monitor-> 'smart device' for possible intrusions
    control devices->'smart' device->apps, etc->speech enabled (voice recognization)->for manual home control (i.e. 'lights xx%' or 'stove turn on to xxx degrees')
    new media storage device (nas+serv) to stream music, movies, etc to any device
    standard line telephone voltage drop monitoring
    internet connection drop/monitoring
    e.m.f detection and monitoring for device security
    new media 'app' device (preferably built into router, etc) to connect to television (wirelessly --see below) to access any new/old technologies through tv controls ... (i.e. download weather updates, netflix, podcasts, etc, etc, etc, from best buy.com as 'apps' for universal media delivery...)
    hdmi, rca, etc connectors with wireless connectors instead of cluttering wires (i.e. point to point usb, hdmi, fiber, rca-> over wireless)

as far as sustainability, of course the up-front costs will probably prohibit to only magnolia style customers but should trickle-down to almost any home-user based on limitations to what is required (minus the control software and new router generation). 'potential problems' should be addressed through both geek squad and magnolia. negating any advances in nano or quantum technologies, this should keep us moving forward for at least another decade.

 

thanks guys.

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This sounds like a certain movie where an artificial intelligence tried to put an end to humanity Smiley Wink Would anyone else like to see this system developed and sold? Make sure you vote for an idea if you like it.
0 Votes
T-Mobile is currently running a promotion where they offer 200 MB of 4G data on various devices for the life of the item. If BestBuy could secure a partnership that allowed them to offer 250 MB of 4G data for the life of the product if it`s purchased at BestBuy then you could secure a huge advantage over all other retailers online or B&M. Since the "life of the life of the product" can be quite long the added data amount is more valuable than Amazons tax advantage or other retailers instant giftcard offers. BestBuy would always win head to head when new devices are released too. The ripple effect of selling a higher volume of high end items include warranties, accessory add ons sales, heavy foot traffic & a large amount of additional sales from the MyBB pts acquired from the big ticket items.

And can you imagine the sales volume when you do offer an instant giftcard or special promotion on the items?
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0 Votes
Reading the Gamers club message boards this is a conmon frustrating issue, that can be addressed cheaply/effectively. When a person buys the sub the cashier should scan/activate a uniquely barcoded reusable coupon which would be valid for 72 hrs from activation. Again,, these MUST BE unique AND require the cashiers to verify the customer who using the coupon to allow it & prevent fraud. I would like to see them for use online too but that`s where you`ll get burned. It would also need to allow the customer to recieve their 10% off used/10% trade in bump too. The coupon must need activation at the register & it would allow a forum mod to pm an activated coupon for issues that make it that far.
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Thanks for the suggestion. I would like to hear from others on this idea. Remember to vote for an idea if you like it.
0 Votes

BB in Griffin, GA

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by on ‎03-20-2014 11:44 AM

I would like to suggest that BB consider opening a store in or around Griffin, GA. As some of the more active members here knows I am a digital fanatic because of that issue of there not being a near by BB. I wasn't entirely sure where to post this but I guess it's a suggestion overall so posted here.

 

I doubt this will get enough votes up considering well... probably not that many georgia forum viewers so yeah. I just wanted to throw out the suggestions either way cause I really do get sick of hearing people say "just go to BB store" the thing is... I CAN"T and I WON"T go to one with such a far distance away. 

 

 

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I have to agree that it's unlikely posting this will result in us opening a new store in Griffin, GA, but it never hurts to put it out there. Given our current business objectives I really can't see us opening new stores anywhere, but I would love to hear from other people in this area if they would want to see a Best Buy store near them. Remember to vote for an idea if you like it.
0 Votes
Call it "Best Buy Pay Days Play Days", basically this would be a perm. benefit designed to reward loyal shoppers based upon the amount a money they spend from their respective paychecks at BestBuy. A customer would need to "register" their payday(weekly, bi-weekly or monthly) & provide their income. And they would recieve either a discount, coupon or offer based off the % of the amount they spend from their paycheck amount.

So if a person spends 50% of that paycheck amount their promo perk would be higher than a person who spending 10% of their paychecks amount. This is a good way to keep customers spending on a consistant basis & possibly going outta their way to make that respective purchase at BB vs another retailer.

You would also need to account for customers who make more/less than others accordingly as a customer who makes $800 bi weekly vs $2,000 bi weekly wouldn`t be on the same scale. But if the person who makes less is spending a larger % of their check they actually can be more devoted to BB even though their total cash volume may be much smaller annually.

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Interesting idea, but I do have privacy concerns here. How would we verify their income without them sharing paystubs etc...? I'm not sure if we would ever want to have customer's sharing their paystubs with us. Does anyone else have any thoughts on this? Remember to vote for an idea if you like it.
0 Votes

Carry i7 Processor Apple Computers

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by on ‎03-16-2014 12:55 PM

I've noticed that most of the Apple products sold by Best Buy are bare minimum specs.  Can you please offer i7 products and maybe an option to expand the computers memory?  Especially in the MacBook Air line, the ultrabooks need more power and efficiency.  Hope other members feel the same way.

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I show we do sell a Mac mini that has an i7 processor and a MacBook Air that comes with an i7 processor.

 

From what I understand it is up to the manufacturer as to whether or not a computer's memory can be expanded, and I would suggest reaching out to Apple on this part of your idea.

 

Would anyone else like us to expand the Apple computer selection? Remember to vote for an idea if you like it. Thanks for sharing your thoughts!

0 Votes

Protection From Fake iPad Returns

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by Best Buy Employee on ‎01-13-2014 08:20 PM

I wonder if it is possible to protect from fake unopened iPad returns with a simple method. Weight. Best Buy can get scale and weigh various high value devices (iPads, iPhones, Nexus 7's, Samsung Galaxies) have a list in every store and provide the CS desk with a scale of their own. If the device does not reach, or is over, the weight that the device is supposed to be while in box it can be opened and inspected much more closely. 

 

Pros:

 

Customer satisfaction and trust in our products

 

Being able to catch offenders in the act and on camera

 

Less shrink due to fake returns

 

Cons:

 

Might be used by bas CS agents to reject returns that should be accepted. This can be over come by showing the customer the list of weights as well as having the weighing be visible to both parties.

 

Price to impliment. This could cost quite a bit of money to impliment in every store. But can be negated somewhat by being placed in high risk/shrink stores first. 

 

Extra Training

 

 

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Interesting idea, but could someone just make sure they weigh what they put in the box before they re-package it? Remember to vote for an idea if you like it.
0 Votes

Add these to digital downloads!

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by on ‎01-13-2014 02:16 PM
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Would anyone else like to see this implemented? Remember to vote for an idea if you like it.
0 Votes

Fat to Thin

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by on ‎01-10-2014 03:44 PM

Another program where you can turn in a TV Show on DVD (Wide cases) and for $5, You can exchange it for a Thin case version.

 

 

Then Bestbuy can scrap them or something.

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Would anyone else be interested in a promotion like this? Remember to vote for an idea if you like it.
0 Votes

Hi All

 

I come from the old days of Sales People, when you sold something you may sure the customer's order got process and if it didn't you found out why. I have seen in my case a lack of this, but we need to make sure all employee in any industry do Follow through for all their customers or get something in the stores that makes sure the order gets verified.

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Are you stating you would like to see a representative reach out, to every customer that places an order, in order to make sure the order met their expectations?
0 Votes

I love Best Buy and have been what's now an Elite member for some time. With that said, Best Buy marketing has gone crazy with the number of emails sent over the holidays. At this point, I want to opt out of all messaging to prevent the deluge. I can only imagine the sentiments of folks that don't shop there as much. Best Buy should allow a user to select a limit on the frequency of email messages within a monthly period.

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As a customer myself that gets a ton of marketing emails from many retailers I completely hear where you are coming from on this. As an employee of Best Buy I am fairly confident that our marketing department has a very specific strategy in place, and is unlikely to change that strategy. I would like to hear from other customers on this idea. Remember to vote for an idea if you like it.
0 Votes

New Product Fujifilm XC Lenses

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by on ‎01-01-2014 03:37 PM
Please consider carrying the XC line of Fujifilm Lenses, which is their lower priced lines. You carry the X camera line and the XF line of lenses currently.
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I'm not sure this isn't already being planned, but I would like to hear from other customers if they would like to see us carry these lenses? Remember to vote for an idea if you like it.
0 Votes

Looks like the rarely advanced HD Radio Technology has now made it's ways to GPS systems. perhaps you could do a cool article about it in one of your videos?

 

Also would be nice if Insigna Reupped their game in the HD Radio market as I noticed a lot of their products such as the HD Radio Boombox is not available anymore....... We need free alternatives to crystal clear radio as opposed to subscription  models such as Sirius or XM etc.

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Would anyone else like to see us produce a video on HD Radio? I can suggest you post to Insignia's forum under share ideas if you want them to produce a HD Radio Boombox. Remember to vote for an idea if you like it.

0 Votes

I've been in areas where you need to travel quite a ways to reach a Best Buy store , but had a Distribution center in our town . I would think it would be great if there was a office at where a purchase could be done through a computer and purchased with a credit card then picked up at your distribution center , rather than driving for a hour to get it . 

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Would anyone else like to see this happen? Remember to vote for an idea if you like it.
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