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I would like to suggest that BB consider opening a store in or around Griffin, GA. As some of the more active members here knows I am a digital fanatic because of that issue of there not being a near by BB. I wasn't entirely sure where to post this but I guess it's a suggestion overall so posted here.
I doubt this will get enough votes up considering well... probably not that many georgia forum viewers so yeah. I just wanted to throw out the suggestions either way cause I really do get sick of hearing people say "just go to BB store" the thing is... I CAN"T and I WON"T go to one with such a far distance away.
So if a person spends 50% of that paycheck amount their promo perk would be higher than a person who spending 10% of their paychecks amount. This is a good way to keep customers spending on a consistant basis & possibly going outta their way to make that respective purchase at BB vs another retailer.
You would also need to account for customers who make more/less than others accordingly as a customer who makes $800 bi weekly vs $2,000 bi weekly wouldn`t be on the same scale. But if the person who makes less is spending a larger % of their check they actually can be more devoted to BB even though their total cash volume may be much smaller annually.
I've noticed that most of the Apple products sold by Best Buy are bare minimum specs. Can you please offer i7 products and maybe an option to expand the computers memory? Especially in the MacBook Air line, the ultrabooks need more power and efficiency. Hope other members feel the same way.
I wonder if it is possible to protect from fake unopened iPad returns with a simple method. Weight. Best Buy can get scale and weigh various high value devices (iPads, iPhones, Nexus 7's, Samsung Galaxies) have a list in every store and provide the CS desk with a scale of their own. If the device does not reach, or is over, the weight that the device is supposed to be while in box it can be opened and inspected much more closely.
Customer satisfaction and trust in our products
Being able to catch offenders in the act and on camera
Less shrink due to fake returns
Might be used by bas CS agents to reject returns that should be accepted. This can be over come by showing the customer the list of weights as well as having the weighing be visible to both parties.
Price to impliment. This could cost quite a bit of money to impliment in every store. But can be negated somewhat by being placed in high risk/shrink stores first.
Saints Row IV
Battlefield 4: (this is digital but I suggest making it purchasable online as well)
Bioshock Infinite : ( same as BF4 make it online purchase as well...)
Titanfall(this is actually the game that got me making this suggestion cause a co-worker told me about it )
Need for Speed:Rivals
I come from the old days of Sales People, when you sold something you may sure the customer's order got process and if it didn't you found out why. I have seen in my case a lack of this, but we need to make sure all employee in any industry do Follow through for all their customers or get something in the stores that makes sure the order gets verified.
I love Best Buy and have been what's now an Elite member for some time. With that said, Best Buy marketing has gone crazy with the number of emails sent over the holidays. At this point, I want to opt out of all messaging to prevent the deluge. I can only imagine the sentiments of folks that don't shop there as much. Best Buy should allow a user to select a limit on the frequency of email messages within a monthly period.
Looks like the rarely advanced HD Radio Technology has now made it's ways to GPS systems. perhaps you could do a cool article about it in one of your videos?
Also would be nice if Insigna Reupped their game in the HD Radio market as I noticed a lot of their products such as the HD Radio Boombox is not available anymore....... We need free alternatives to crystal clear radio as opposed to subscription models such as Sirius or XM etc.
I've been in areas where you need to travel quite a ways to reach a Best Buy store , but had a Distribution center in our town . I would think it would be great if there was a office at where a purchase could be done through a computer and purchased with a credit card then picked up at your distribution center , rather than driving for a hour to get it .
I recently purchased an item at Best Buy that went on sale two days later at Best Buy. I am a Rewards member and I know that is so you can track my purchases. Well, how about automatically refunding the price difference, if it is within the 15 day criteria, to my credit card or issuing me a reward certificate for the difference. Now, I have to make a special trip to Best Buy to get my price match. How about adding this feature to the Rewards program, giving it's members a practical, appreciated convenience?
Almost everywhere I shop can scan a coupon code off a smartphone except, of course, Best Buy. Since your core business is selling technology, maybe you should try to keep up with it. You email me a $10 coupon that can be used in store or online and when I go to the store they have to have it printed out. This reminded me why I quit shopping at Best Buy to begin with. The $10 coupon got me to give you another chance and the hassle of not being able to use it since I did not have a printed copy turned me off to you more than I already was.
I see a number of posts on the forums from people complaining that they do not have the protection plan AFTER their device has an issue and that the Best Buy Employee did not offer it to them.
What I think Best Buy should do about this is build it into the checkout procedure. On the credit card processor have a check box to indicate if the customer declines protection. That way BB is guaranteed that every customer is offered it.
Now I would not do it for every item, just items over a certain dollar value say anything $100 or more.
This would also probably increase sales of the service plan.
When I worked at a now bankrupt competitor I had a sheet of paper that outlined our protection plan. I would show it to the customer and highlight the differences between warranty and protection and my sales went up 500% on the protection plan.
One of the best strategies that Best Buy implemented over the past few years was the introduction of the store operator job role. However, more recently this has changed in a sense. You can no longer directly call the store if you do not know the number, becuase individual store hours on individual store pages have been replaced with a call center number. Also, certain options that you press (if you do happen to get a hold of a store's old number) also get you to a call center.
The call centers are an extra hurdle and in my experience this labor would be better used in-store. For instance, I called a store [directly] to verify if they had a computer in stock. I didn't know I had been forwarded to a call center but when she didn't say "thank you for calling Best Buy at XYZ" and instead said "thank you for calling Best Buy" I asked her if she was at the store. She replied no but she could still help and I explained I see the store has the computer and they have 2 of them and I needed them to put their hands on one before I drive all the way over. She puts me on hold while she "gets in touch with the store." And almost 15 minutes later they don't have it. It would seem to me like it would be more advantageous to schedule more labor in-store around the S.O. role than have a call center S.O. do what I could (and was trying to) eaisly do and then play telephone (no pun intended) with me. This would result in reduced hold times and increased revenue and productivity around this position as well.
Just a thought.
I am writing to submit an idea in changing the way that you create and manage your lines for big event type sales. I have noticed that the last few black Fridays as well as the PS4 opening date, have created this "camping out" idea in front of the store. Last year I went about an hour after the store opened and was shocked at how big of a mess this creates as people just don't care how they leave the front of the store. The smell of urine and feces was overwhelming! There aren't any bathrooms located within a two block radius of the store that is open from Pm till Am, so these great customers are just using the bushes. The garbage's were all overflowing, and the parking lot was littered with garbage. Last of all I live in a cold climate, people had propane heaters, generators and propane grills to eat from set up in front of the store. By condoning this action Best Buy is taking on a liability nightmare in the event of an explosion, death, or health code violations.
Prior to ticketmaster and stub hub, I worked for Kroger and we had a tickets that would go on sale for various concerts and sporting events. It used to be first come first serve and the same problems would arise. We changed to a wristband system and it completely changed how these events occurred. My idea would be to go to a color coded wrist band type system. Have up to 10 different colors for the items that are a doorbuster items, good only at the store that the wristband was given out and then have random computer based drawings for the items 10 minutes or so before the item goes on sale. Must be present to earn the right to buy the item. Not only will this bring more customers in, as they have a better chance to be able to buy the big items, but it will also get rid of the problems associated with people camping out.
Only this compressed sized image is allowed to be posted here. The full sized resolution is 3543X2240...
Why do certain areas of the forums say ideax and others say Ideas? Shouldn't it all say the same thing?
Example: (see image)
Note how it says ideax in the chain link coming from the BBY Community index but on the navbar it says ideas?