Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.

 

They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.

The premise is simple, design GCU around the strengths of your program for each phase of GCU including new & used game purchases.

 

In principal, you would sell a new game & get the same game traded back in while the demand is high for it. And then sell it again used with a higher profit margin on the back end.

 

Basic example for a non GCU customer  

1- They pay $60 on day 1

2- They trade the game in w/i 30 day of it`s release

Basic example for a GCU customer

1- They pay $48 on day 1

2- They trade the game in w/i 30 days of it`s release

This is how you defeat Gamestop

To get any of these benefits the new game had to be pre-ordered at BB

1- Guaranteed at least $30 minimun trade in value w/i 30 days of release

2- $5 bonus added to select trades on new games purchased w/i 30 days of release

3- 10% GCU trade in bump increases to 20% new games purchased w/i 30 days of release

Being able to secure this trade in cycle will allow you to truly strengthen GC.

Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

I have a suggestion that I've been thinking about for awhile. I'm a Gamers Club Unlocked member and I think it's one of the best perks of Best Buy; however, I wanted to suggest a membership for movies too. I buy all of my movies at Best Buy, and believe me, I buy a ton of them, but I always wonder why Best Buy has never explored a membership for people that buy movies. Not only would this work great for current customers, it would also allow Best Buy to bring in new customers as well because to my knowledge there aren't any programs like this from any of Best Buy's competitors. I know there is still a huge market for people that buy blu-rays and a lot of your customers come in simply to buy a movie. It would be a great addition to the perks offered by Best Buy.

-Nick

One of 2 things need to happen.

At a basic minimum, A prompt needs to alert a customer when they are about to exceed the maximum number of discounts on a product (3 of the same game) warning them that going through with the purchase could void their GCU.

After that things A prompt to allow them to purchase the game without the discount and not affect their status.

At the VERY minimum a prompt would allow them to purchase it without being under their account which would not give grounds for BBY to terminate their GCU. This would still be bad for the customer as it wouldn't tie their account to the purchase meaning no points (let alone double points benefit of GCU for games). This could at least be circumvented by the customer by doing a report missing points through myRZ.com, but like I said not an option that's ideal for customers.

Some of this surely isn't BB's fault but it still makes the company look bad when it can't be trusted to provide the promised pre-order incentive to customers. My suggestion would be for BB to secure as many exclsuinve steelbox packaging promos as possible & have the DLC codes sealed in them.

 

Because this method can be abused for codes that wouldn't equal sales it needs to be clearly printed on the steelbox packaging & the receipt that if the $5 pre-order can not be refunded if the steelbox is opened & the game itself will not be fully refunded if the sealed steelbox isn't also returned.

 

Also, you should try to score more impressive DLC like characters and/or levels not just costumes/weapons packs. They have more "value" & will have a much greater impact on increasing your total pre-orders.

I understand that times and conditions change, but the recent changes to the Geek Squad Protection Plan for Mobile Phones is absurd. If the goal is to keep people from getting the plan you are on the right track.

 

I would like to see the plan returned to the way it was: $9.99 per month and no deductable. If this is not feasible, I would recommend at the most a $50 deductable. 

 

The reasons for this is because I can pay the same monthly fee for insurance and pay a lower deductable through my phone carrier. Their plan also covers loss and theft which Geek Squad does not. I do not like dealing with my phone carrier. I have had nice experiences with Best Buy, but for such a higher cost, I will no longer get the Geek Squad Protection on my cell phones. I have purchased all of my families phones at Best Buy for the last 6 years specifically to get your protection plan.

 

Please Change the Mobile Phone Geek Squad Protection Plan so It is at least reasonably affordable. 

need to stock Lenovo USI Stylus pens.  I purchased a Lenovo Duet 2 in 1 a couple of months ago. I'm surprised that the USI stylus is Not available from Best Buy....A very needed product to enhance Chromebook operation...

 

Currently when you go into Best Buy and you're shopping the printer aisle, the tags focus strictly on the printer and the features.  I feel like Best Buy should make all printers go to the longer fact tags with the options and in the options area put the compatible standard capacity and/or high capacity ink/toner (if space allows) catridges that are carried in-store that are compatible with the diplayed printer.  

 

Here's where this is super helpful.  When customers compare printers, one of the things customers care about most is ink cost.  Currently, you have to pull each of the boxes to get the cartridge numbers and run over to the next aisle and get the prices.  It would be so much easier to have the prices listed right there next to the printer price on the side.  This would also be more efficient than trying to scan the QR code and pulling it up thru the BBY.com app. 

It wasn`t until recently that I found out console trade ins didn`t recieve MyBB pts like videogames. I hope BB changes course and allows them to be added in just like with games, I under there`s no 50%/100% bonus on console trades which makes sense but even GS give PUR points on console trades. We`re now officially in year two of the new GCU, we`ve been showing alot of love and support for the program return the favor with a few programs tweaks the program should always be evolving.

On the Best Buy College Discount page email subscriptions are restricted to only students that have email addresses that end in .edu (and by that I will also infer that education discounts are only available to .edu students.)

 

In 2012, ICANN, the internet naming authority, approved over 250 new top level domains (TLDs.) TLDs, therefore, are no longer limited to the old standards of .com, .net, .edu. For example, my school now issues its students email addresses ending with .Institute, one of the new TLDs. .Academy is another obvious TLD.

 

I would like to propose that Best Buy eliminate the .edu requirement to bring their educational discount policy up to current internet naming standards.

Best Buy Team:

 

Can you please stock this item from Belkin ? Launched in October and still not in stock on BB. Very popular item. Amazon had it and sold out. Belkin is selling on their portal. I would rather purchase from BB. You do have 30W option in stock but I need 60W to charge my Macbook pro. Also I dont need any other brand but Belkin.

 

Let me know please.

 

Thanks

 

~Applefanboy7

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

This is basically a way for BestBuy to provide positive reinforcement as customers spend their way to elite/elite plus status. Divide $3500 by 10 milestones each time a person passes one $350 milestone they get $10 in RZ pts along with a milestone marker. The markers can be combined with the My BestBuy wishlist/fulfillment promo since they`re both designed for the same thing brand loyalty and repeat customers.

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Add-a-My-BestBuy-wishlist-fulfillment-feature/idi-p/7646...

In order for BestBuy`s video game trade in program to fully prosper and become the premier elite service it should be there needs to be more than just the 50% and 100% bonuses. Buy adding coupons that are giving based on the amounts of trade credit acquired BestBuy can turn those trades into sales. And since the trade credit can be used on any store items the coupons and generated sales strengthen the entire BestBuy brand. Here`s the blueprint $50 worth of trades gets you a $5 giftcard w/any $75 purchase &10% off any $100 purchase coupons $75 - $10 GC w/any $100 purchase & 15% off any $150 purchase coupons $100 - 2 B2G1 coupons 1 for new games & 1 for used games. $125 - $15 GC w/any $150 purchase & an additional 10% off all used games in 1 transaction coupons $150 - 1 B2G2 used game and added 20% off 1 used game coupons $175 - $25 GC w/any $200 purchase & an additional 30% off all used games in 1 transaction coupons $200 - B3G3 used games, $50 GC w/any $250 purchase, additional 50% off 1 used game, additional 50% off all used games in 1 transaction coupons $250 - Pick any 3 coupons $275 - Pick any 5 coupons $300 - Pick any 6 coupons + $100 GC w/any $450 purchase coupon The 10% discount on used games would need to stack with the used game coupon deals.

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

I love these monthly B2G1 Preowned Video Games promotion that Bestbuy is giving us. The only downside to this sale online is a large portion of the games listed are sold out and say "Not available for shipping."

 

I often find myself wasting time scrolling through thousands of video games, half of which are out of stock, just to find 3 games that I want which are in stock. I think an easy solution to this would be to add an option on the "narrow your results" pane on the left side, allowing us to omit items that are "Not available for shipping" 

 

If you lower the time it takes to find 3 games, then I may be able to use that spare time to find 3 more games. 

 

Just a thought...

Members of Gamers Club Unlocked should get an email about 30 days prior to account expiration in order to let them know about the expiration and allow time to renew.