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I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends.  I was thinking that Best Buy should do the same with a movie buying program.  I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen.  It'd be great if they had the same perks as the GCU program where you get double the points and such. 

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I'm with enuf on this in that I know there was a previous idea on this, but for some reason I wasn't able to find it. We might as well revisit this idea since I do think it is a good idea. Would anyone else like to see a program like this? Make sure you vote for an idea if you like it.

Movie/Music Club like the Gamers club

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by llswanson on ‎06-16-2016 12:01 PM

I know this idea has been listed before, but I am asking for it again.  There has to be a way to have a Media Club that makes money like Gamers Club does.  Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.

My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy.  Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble.  I would say that is happening a lot.

I have to hear every week about the failures of Best Buy in this category.  Either Best Buy competes in this space orget out, but this cannot be the standard.  We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating.  Please Help!

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Would anyone else like to see this type of membership program added to our My Best Buy rewards program? Make sure to vote for an idea if you like it.

During the Destiny release week BB offered a Gamer`s Club Unlocked subscription(GCU) for free with purchase of any PS4/Xbox One console. The promo was advertised very well thru BB.com and in the weekly ad but the in-store implementation left alot to be desired. Staff didn`t know how to correctly add it to the transaction & customers who weren`t aware of the promo weren`t advised when the on screen prompt came up either. This same situation happened when BB offered GCU for $60 several times earlier in the yr customers were better informed than the staff who even wrongly told customers the deal was over or promoted the $800 package instead.

There`s still two pretty big console releases coming this yr the Xbox One COD and Sunset Overdrive bundles not to mention some they may not be announced yet. I`d like to see BB make good and redo the deal while being better prepared when the deal goes live that way the boards are littered with upset customers that didn`t recieve the best customer experience BB wants to provide.

Also, is there a chance other consoles could also be included like the New/old 3DS, PS Vita, PS3, 360 & Wii-U. If you can score the console purchase you also score the warranty and add ons that come with new console purchases. And since GCU is BB only no other retailer can match the deal.
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I am confident our store employees were made aware of this promotion, and if they were having issues setting up the purchase correctly they should have support to resolve those issues. Would anyone else like us to re-launch this promotion with upcoming releases? Remember to vote for an idea if you like it.

Better rewards program

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by vincecndla3 on ‎01-22-2016 04:32 PM

A rewards program that is actually worth something.  The rewards expire in like 60 days.  I just had a $60 rewards certificate expire.  It's crazy.  Most rewards programs I have don't have an expiration period of less than a year.  It makes me not want the credit card and not want to shop at Best Buy.  Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon.  So, it would be nice to at least have a rewards program that made me want to shop at Best Buy.  It actually is more frustrating than not having a rewards program at all.  Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days?  Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.

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Thanks for your thoughts on our My Best Buy program. Would anyone else have any thoughts on this idea? I should point out that we do match lower prices found on Amazon. Make sure you vote for an idea if you like it.

Best Buy really needs to be more competetive here. Think about it; "Get the best new games... a day or two after you would get it from any other retailer!"

 

How does that sound from a marketing stand point?  Currently this is what Best Buy is doing. These games are typically in your warehouses at least a week before release and yet even for Elite Plus members you aren't shipping till late Monday afternoon for Tuesday releases (I recently posted in the gaming forum about issues of Best Buy not even shipping expedited for Elite Plus members who have chosed it as well).  

 

Even if this was only an additional "perk" to being a Gamer's Club Unlocked member (paid membership), this is something that Best Buy should be looking into to significantly improve their standing compared to other retailers. 

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Thanks for your thoughts on this, and I would like to hear from other customers if they have any thoughts on this idea. I can tell you that when we can ship a new product out is not always a decision that is ours to make.

PDF Receipts attached to Email

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by jamielupton on ‎10-27-2017 02:58 PM

Hi,

 

When I make a purchase at Best Buy, I often choose the email and paper receipt. This is because if I'm checked on the way out, not having the paper receipt is troublesome. Sometimes the email is not instant, or the cell coverage in the store isn't perfect.

 

The email receipt is useful but could be more so. I file all my receipts and extended warranties in Dropbox. At the moment I'm forced to print my receipt to PDF which results in a messy attempt at a formatted email put onto a PDF which spans 2 or 3 pages.

 

I suggest you adopt a system which creates a PDF of the receipt/invoice and actually attaches it to the email, perhaps with the transaction number and date as the filename. I buy a lot from you for my own home but also projects for rental managers I do so it would make my life much easier. I could just save the PDf directly to Dropbox or Google Drive.

 

Furthermore, when you sign people up for extended warranties, you could attach a nicely formatted PDF to the email as well with all the benefits and contact details. I've often scanned in bi-fold leaflets where needed.

 

You'd make customer's lives easier, and save paper and printing costs along the way.

 

Thanks,

 

Jamie.

 

 

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Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Gamers Club Unlocked

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by diamonddisc on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

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It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

I don't like how we have to retype our gift card number plus pin each time we want to use our gift cards for online purchases. Can you guys make a feature that will allow us to add our gift card balance like my best buy certificates automatically to our online purchases at checkout?

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Overall I do like this idea. I am concerned about problems that might arise by situations where a customer has given a gift card associated with their account to someone else. Would anyone else like to see this idea put into place? Remember to vote for an idea if you like it.

I don`t think I`m going out on a limb stating that BestBuy maybe struggling to sell 2 year Gamer Club Unlocked (GCU)subs at face value of $120. And based off the response to the 3rd $60(50% off) since launch it looks like BB is willing to bend in order to have the program progress. By offering either two or three $10 pre-order/purchase coupons or 1-2 $20 pre-order coupons which would be included in the welcome kits going forward BB would be able to sell GCU at full price. The key to these coupons would be allowing the customer to select the titles that they wanna use them on not just the pre-selected list. You`re going to be getting $60 more upfront vs the 50% off so the net loss of the credits would still leave BB with profit & great assurance of the day 1 sales tied to the coupons. And looking deeper into it the mybb certs generated from the sales would lead to further sales down the line too.

Also, consider offering lower credit amounts on PS Vita & 3DS titles maybe 4-6 $5 pre-order/purchase coupons on them. Now I know there`d be a large segment of rightfully upset existing GCU early adopters who`d feel left out in the cold by not getting access to these tremedous offers & I haven`t forgetten them. Allow them the option to pay $50 for their choice of any 3-5 pre-order/purchase coupons they want from $5-$20.

There would be no extension of the GCU subs time by purchasing the $50 coupon set but the early adopters would be able to pay $120 & get a further upgraded coupon set with 1-2 more coupons along with 2 years added on to their existing subs. Run the offer for 30 days & watch GCU subscription rate dramatically rise.
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Are there any other thoughts on this idea? Remember to vote for an idea if you like it.

I noticed on the website that 1000s of items have free 2-day shipping.  why not offer your elite and elite plus members better discounts and offers throughout the holiday season such as free overnight shipping.  perks should be different than that of offering standard customers the same perks as your high spending customers.  high spending customers deserve better perks than whats offered to the general public.

 

maybe send a survey out to elite plus members to what major perk they'd like to see and other seasonal benefits.

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I can't imagine any Elite or Elite Plus member disagreeing with this idea. Any additional thoughts on this idea? Make sure you vote for an idea if you like it.

Release Day Delivery for GCU members

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by Mindphaser on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

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Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

Better handling of pre-orders

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by Keen on ‎09-10-2014 02:48 PM

Pre-orders are currently a pain, and there are several things that could be done to make them better.

 

1. Set a pricing policy for pre-orders.  Something like "you'll pay the lowest price from when you place the pre-order to when it ships".  Then make the changes on BestBuy.com's back end to make the policy work reliably.

 

2. Under an account's Orders page, add an 'Open Orders' or 'Pre-orders' filter, so we can easily find and manage all our open pre-orders.

 

3. Adjust the Price Match policy.  Currently, we can only PM when placing an order.  For a pre-order, this means we're expected to cancel the existing order and place a new order with the PM in place.  Make it easier for orders that haven't shipped yet to be PMed.

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Does anyone else have anything to add to this idea? Make sure you vote for an idea if you like it.

Customers should be able add products that they want to purchase into a queue and then have open box/refurb option sent directly to their email or a mybb section in their accounts. This will allow non local stores to sell though stock to customers outside their local shopping areas.
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I really like this idea. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Suggestion for bestbuy.com when shopping for a laptop. Many of them say “Note: DVD/CD drive not included” and yet there is no way in left side selections to exclude these. In features CD and DVD are not choices.

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Would anyone else like to see these as choices for laptops on BestBuy.com? It's most likely not there since I believe manufacturers are getting rid of these drive altogether.

Make sure to vote for an idea if you like it.

Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
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I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

It would be really usefull (and an excellent add-on-sales tool, I think) if there were a "wallet" for me to log in every model number of electronics product I have; even if you don't sell it. You would know that I own a Nikon D800 and could tell me every time a new lens, accessory, or bundle goes on sale (or you could email me that the new D850 is coming). I wouldn't have to waste time logging on and searching for my camera, seeing nothing is on sale, then having to go on to the next piece, and so on and so on. I could see an entire currated shopping list of accessories that will definitely fit my products and even all the new upgrades available. Every comparable piece you have on sale could be in a correlated tab. I don't know, maybe that just seems valuable and efficient to me. I'm sure you have thought of this and have a reason it wouldn't benefit you.

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This past Black Friday, I had over $30 in pending points that I really would have liked to use on my purchases, and I'm sure I'm not the only one. I undertand that BB makes you wait for your points to be redeemed so that people don't just use rewards points and return the item. But that wait time is very inconvenient for people like myself who barely ever return anything. Loyal customers should have an option to speed things up.

 

I think it would be great if BestBuy.com had an option that allowed you to forfeit your return/exchange privileges for certain items in exchange for redeeming your points faster. Every time you make a purchase and it shows up on your BB account, you should be able to click an option that gives you your points instantly, but also doesn't let you return/exchange the item. 

 

Best Buy already has something similar built into their policy: when you open a product, you forfeit your return privileges (though you can still exchange). I think for this idea, exchanges should be excluded too, just so people don't abuse the system. I also think this should be an earned privilege, so that's why I said Elite & Elite Plus only.

 

I think this would be a HUGE improvement, and would make me shop at Best Buy much more and other stores much less. This past BF, there were a good number of items that I purchased at Target instead of BB because Target's 5% Redcard savings were instant. Had my pending points been available to me instantly, Best Buy would have been the only place I shopped this Black Friday.

 

Really hope you strongly consider this Best Buy!

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I believe this idea has been posted in the past, but I do find it an interesting idea. My feeling is there might be some sort of consumer protection law that requires us to have a return or exchange period for every purchase. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

Simply put, I'd like to see a return of the surveys and activities on Best Buy's Facebook page that paid out RZ/MyBB points for doing them.

 

They were another way that one could earn RZ/MyBB certificates and stay connected to Best Buy and any sales/promotions that you guys had going on.

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Our Facebook page is often changing and just because these offers aren't there now doesn't mean they won't come back. Would anyone else like to see these back on our Facebook page? Remember to vote for an idea if you like it.

Secure smartphone charging stations

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by CMVII on ‎05-09-2017 04:02 PM

Best Buy should consider secure smartphone charging stations as a customer amenity. The smartphone "power gap" is real. Snap, tweet, pin, igram, Facebook, Vimeo, youtube, games and shows all on a smartphones make it so. Incremental traffic, longer dwell times and bigger baskets may be a by product and those are good things. 

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Interesting idea. So is this somewhere in our stores a customer can securely lock up their phone while it's charging, and at the same time go shopping? Does anyone else want to see this as a reality? Make sure to vote for an idea if you like it.

GCU Alerts

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by sfoosball on ‎08-07-2014 02:44 PM

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

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I really like this idea! Should the alerts come as emails or texts? I could see problems with members changing their email address or phone number, not telling us, and then being upset that they didn't get the alerts. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.
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