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New Idea

Option for physical rewards cards

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by ProsephStalin on ‎09-25-2017 12:50 AM

I know that MyBestBuy rewards has gone digital now, but please please please let people go online or on the app and request a physical card. Maybe if you're an elite or eliteplus member even have a special one that thanks you and reminds you that you have a 45 day return policy. Why? I use it all the time (I'm an employee) and we have frequent flyers that I have to ask their phone number every time or they still have their old card and will never give it up. It takes the "do you have a rewards account with us?" Question out of a lot of my transactions if the customer is familiar with Best Buy. Enrolling customers with physical cards in store would slow the transactions down for sure, but if customers (and/or employees) want physical cards, I believe there should be an option. A Best buy employee told me that you can request a physical card online and I know I'm not the only person that was told that. I now know that this is not the case, if it ever was. Give us the option, please. If you could tie orders into that, that would also expedite the pick-up process (ID check would come with that of course and that may cause problems). Please consider, and make sure people can see these forum posts. I know that employees get asked for their phone number as well for transactions, and it would make it much easier on us, it would make the customers that want one satisfied and would expedite transactions for those that frequent Best Buy, thanks. 

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I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.

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Would anyone else like to see this as part of our Gamers Club Unlocked membership? Make sure you vote for an idea if you like it.

This is a filter that allows you to see items that have been recently added to BestBuy.com (not the same as release date) so you can see what new products have been added to the website. 

 

This would be a simple implementation as the framework is already there and there is already a simular filter exists for pre-orderable items.

 

The filter would use data assumed to be already in the item database and can have a 7 day, 30 day, and/or 90 day checkbox option or an order-sort based on when it was added. 

 

I personally would love a feature like this because I like to pre-order games and keep my technology new and such a filter will save me hours of research and searching manually through the website for products.

 

Vote Me Up!

 

 

 

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I can say we do have New Arrivals as part of the drop-down menu that is normally set to Best Selling. Your idea expands this a bit further with the three filter options. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

I commonly take a long time to make a purchase of large items and utilize the "save for later" feature.  Is especially use this for items that aren't critical to everyday life (i.e. my dream home theater).   It would be amazing to get an automatic notification when one of my "watched" items goes on sale because it might put me over the edge to buy one or all of the items.

 

 

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I believe this idea has been posted in the past, but that was a while ago. Would anyone else like to see this feature added to our website? Make sure to vote for an idea if you like it.

Sale alerts

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by Boberthavok on ‎09-28-2015 08:57 AM
How about adding an option for users of the website or app to choose to add there email or cell number to be tested and be alerted when an item you are looking to buy goes on sale.
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I like this idea. Would anyone else like to see us move forward on this idea? Make sure you vote for an idea if you like it.

Movie Club

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by Freakeritzcovie on ‎11-23-2016 12:43 PM
I have a suggestion that I've been thinking about for awhile. I'm a Gamers Club Unlocked member and I think it's one of the best perks of Best Buy; however, I wanted to suggest a membership for movies too. I buy all of my movies at Best Buy, and believe me, I buy a ton of them, but I always wonder why Best Buy has never explored a membership for people that buy movies. Not only would this work great for current customers, it would also allow Best Buy to bring in new customers as well because to my knowledge there aren't any programs like this from any of Best Buy's competitors. I know there is still a huge market for people that buy blu-rays and a lot of your customers come in simply to buy a movie. It would be a great addition to the perks offered by Best Buy.

-Nick
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I believe this same idea was posted in the past, and I liked it then. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Add Games to Pre Order Promo!!!

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by diamonddisc on ‎12-17-2014 01:00 AM

As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.

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Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers.  The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order.  Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.

 

Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window.  I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.

 

What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.

 

The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).  

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I hear where you are coming from on this. Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Recently, I've been looking for a media center computer and I've been looking at the Tiny/Micro desktop computers from Lenovo (M9 series), Dell (Optiplex) and HP (EliteDesk).  For consumers there are also the Mac Mini and HP Elite Slice. These are similarly popular in business environments because of how much desk space they save and how easy they are to conceal.  I think it would be adventageous for BestBuy to split these off into their own category when someone navigates over to the Computers & Tablets > Desktop & All-in-One Computers category. I had no idea that Best Buy even carried Tiny/Micro dekstops and had been looking for one directly thru the OEMs because they were buried and only came up after I decided to search for them by model specifically today. 

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I like this idea. Would anyone else like to see this category added for desktops on our website? Make sure to vote for an idea if you like it.

Please look in to revising the Order Status / Order History page of the site.  The current structure is extremely user unfriendly.    I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders.  Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page.  In its current form, I have to open every single order just to see the items that are in it.

 

In its current form, this page is virtually useless.   There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.   

 

Specific Functionality Requests:

 

  • Add "You Ordered this Item on XX/XX/XXXX, click here to view this order" funtionality to product pages
  • Add Keyword Search functionality to Order Status page
  • Add Filter functionality to Order Status page (specifically, filter by Order Status)
  • Add Sort By functionality to Order Status page (sort by Order Date or Shipped Date)
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I like this idea, and could see the value here. Would anyone else like to see this functionality on BestBuy.com? Make sure you vote for an idea if you like it.

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

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I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

With the increase to $60 a year normally($120 for 2 with NO discount, really?), Best Buy should be focused on trying to attract new customers to pony up the cash for a subscription. But when regular consumers can pay only $15 for a year at Gamestop and still get their physical magazine, 10% off on pre-owned and a 10% bump on trade-ins it seems like less and less of a good value to grab the GCU sub at Best Buy.

 

Sure. You have the 20% off new games and you do have the welcome packets(when/IF they get sent out on time), but even those have been nerfed. Gone is the B2G1 coupon on NEW games that would stack with Black Friday pricing, replaced by......nothing. Even the 20% discount wasn't working initially on Black Friday with sale prices, which was disappointing and infuriating, since we paid for that discount in the revamped program.

 

Now with @Gamer going away with this month's issue, we're reliant on the bi weekly or so coupons that EVERY Gamer's Club member gets and within the last couple of weeks those have been reduced down from three coupons to two the last couple of cycles. 

 

So what's left? We do get the 10% on game trade-ins still. But that's only IF we constantly remind the employees we're GCU and to click the little button to check it off to give us the bonus. Not to mention the fact that the trade values as of late make Gamestop's look generous by comparison and the lack of trade promotions besides the requisite 50/100% ones and the infrequency of them make wanting to trade at BB just not worth it anymore.

 

As I said at the beginning of this, you want to add features to attract new customers and retain current ones, not take them away while jacking up the price to 4x what a program cost prior. 

 

Hopefully you guys can find a way to bring back @Gamer and the sometimes awesome coupons(not the last couple of months sadly) as I feel that GCU needs all the help it can get to attract new customers.

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I truly do hear where you are coming from on this idea. I would like to hear what others might think about this idea. Remember to vote for an idea if you like it.

Picking up items takes too long mostly because of the long pick up code you assign. 

 

I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.

 

Think of the possibilties of this.  Your store can use it to identify the picked order and even the box its in.

Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).

 

I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.

 

 

 

 

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Interesting idea. Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Pre-Order Overview for Games

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by DimitriGatsiopoulos on ‎08-29-2014 06:44 PM

Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.

 

I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.

 

Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!

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Would anyone else like to see this idea put into place? Make sure you vote for an idea if you like it.

Help Request Queue

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by FraaaaaaaaaanK on ‎03-24-2017 11:10 PM

I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.

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Sorry for the delay in responding to this. I also think this or a version of this idea would be great. What do others think about this idea? Make sure to vote for an idea if you like it.

Two-factor authentication for Website

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by Lauriel on ‎12-17-2017 10:10 AM
How about implementing two-factor authentication for logging onto the Website. Seeing as the Website hold much sensitive data, as well as access to Rewards Points and the ability to make purchases with attached credit cards, I think the ability to turn on two-factor authentication to log on would be welcome by many.
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Would anyone else like to see us implement this? Make sure to vote for an idea if you like it.

Tracking product reviews

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by branionaristok on ‎03-16-2017 04:20 PM

I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so.  My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed.  I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it.  Searching through some of the 120 reviews on one product like I did today isn't easy, either.

 

Some suggestions:

-On the rewards points history, include what product review the points are for.  You could do a +/- dropdown box like for purchases.

-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.

-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.

 

Thanks.

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Very interesting suggestion. Would anyone else like to see these options? Make sure to vote for an idea if you like it.

Vinyl and MP3 AutoRip

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by kronneth on ‎09-07-2017 11:50 AM

Does Best Buy plan on offering MP3 downloads with vinyl purchases?

 

I've recently gotten back into vinyl and am enjoying it more than I thought I would.  I love the rewards and benefits of purchasing from Best Buy.  However, Amazon is smoking you in this particular market and it doesn't have to be this way.

A vast majority of vinyl and CD purchased on Amazon offer "AutoRip". This is the ultimatum whether I make a vinyl purchase at Best Buy or Amazon.  If there is no AutoRip offered at Amazon, then I'll purchase at Best Buy if the album is available.  The MP3 quality of the AutoRip'd music  is 256kbps or higher.  All AutoRip music is DRM free, yours to do with as you please.  Amazon also makes all of your AutoRip eligible music available on their Amazon Cloud Player, which you can download your purchased MP3's from at later dates if you wish.

All in all, I am only interested in getting MP3 files for my vinyl purchases, don't need the cloud music access, just the DRM free 256kbps or better MP3's.

 

- Originally posted on the Movies, Music, & TV Shows forum 09-05-2017 12:35 PM. John - Social Media Specialist suggested I post here.  John also said he would be bringing this to the attention of management...I hope I'm not the first person to bring this to light, but am more than fine if I'm the last Smiley Very Happy

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I`d certainly consider getting a BestBuy debit card if it had similar benefits as the Target Redcard even if it meant choosing between a current BB card perk & the instant 5% savings. Being that it`s a debit card vs a credit card BB couod expect much more people adding the card to their wallets since credit scores wouldn`t be an issue. Other perks like free shipping & extended returns should be a staple too.

I`m not sure how Target manages to offer so much without charging a monthly or annual fee though. But for a 5% every day discount with free shipping & 30 day no hassle returns I wouldn`t mind paying an annual fee. Allow the fee to be paid all at once or monthly but offer a discount for full payment.

Other benefits that could be included in the package like incentives for buying warranties/open box items/Insignia or other BB brands, exclusive shopping coupons/events & for recruiting other customers. Early/extend access to sales would also be a game changer. You may even find ways to include perks/benefits that were taken away from other areas like the free tv calibration or mybb pts for choosing financing since you`d be charging a fee generating new revenue.

http://www.moneycrashers.com/target-redcard-review-debit-card-cash-back/
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Any other thoughts on this? Remember to vote for an idea if you like it.

I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends.  I was thinking that Best Buy should do the same with a movie buying program.  I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen.  It'd be great if they had the same perks as the GCU program where you get double the points and such. 

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I'm with enuf on this in that I know there was a previous idea on this, but for some reason I wasn't able to find it. We might as well revisit this idea since I do think it is a good idea. Would anyone else like to see a program like this? Make sure you vote for an idea if you like it.

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