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I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.
I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.
As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.
Picking up items takes too long mostly because of the long pick up code you assign.
I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.
Think of the possibilties of this. Your store can use it to identify the picked order and even the box its in.
Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).
I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.
Idea: post an email address where you can be reached. I don't have the luxury of stepping away from desk during business hours to make phone calls. An email address is the most expeditious way to communicate. If it is not available, Idea #2: remove the text you add at the bottom of my order page that says "contact us ... by email" - it's a waste of time trying to search for an email address that does not exist.
Everytime I go to bestbuy.com I always get a store that is not local as my "preferred store". It's usually a store way out of my zip code. If I select a preferred store when I sign in, why isn't it automatically my store when I log in? Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.
Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA. When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.
Please fix this! This is pretty annoying to deal with every time you log into the website.
When I make a purchase at Best Buy, I often choose the email and paper receipt. This is because if I'm checked on the way out, not having the paper receipt is troublesome. Sometimes the email is not instant, or the cell coverage in the store isn't perfect.
The email receipt is useful but could be more so. I file all my receipts and extended warranties in Dropbox. At the moment I'm forced to print my receipt to PDF which results in a messy attempt at a formatted email put onto a PDF which spans 2 or 3 pages.
I suggest you adopt a system which creates a PDF of the receipt/invoice and actually attaches it to the email, perhaps with the transaction number and date as the filename. I buy a lot from you for my own home but also projects for rental managers I do so it would make my life much easier. I could just save the PDf directly to Dropbox or Google Drive.
Furthermore, when you sign people up for extended warranties, you could attach a nicely formatted PDF to the email as well with all the benefits and contact details. I've often scanned in bi-fold leaflets where needed.
You'd make customer's lives easier, and save paper and printing costs along the way.
Please look in to revising the Order Status / Order History page of the site. The current structure is extremely user unfriendly. I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders. Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page. In its current form, I have to open every single order just to see the items that are in it.
In its current form, this page is virtually useless. There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.
Specific Functionality Requests:
$3500 is a lot to spend throughout the calendar for the average consumer in one store. I've seen topics that gave the idea of an annual membership fee for certain tiered memberships. It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year. I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year. This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships. I hope other customers and My Best Buy members agree!
With the increase to $60 a year normally($120 for 2 with NO discount, really?), Best Buy should be focused on trying to attract new customers to pony up the cash for a subscription. But when regular consumers can pay only $15 for a year at Gamestop and still get their physical magazine, 10% off on pre-owned and a 10% bump on trade-ins it seems like less and less of a good value to grab the GCU sub at Best Buy.
Sure. You have the 20% off new games and you do have the welcome packets(when/IF they get sent out on time), but even those have been nerfed. Gone is the B2G1 coupon on NEW games that would stack with Black Friday pricing, replaced by......nothing. Even the 20% discount wasn't working initially on Black Friday with sale prices, which was disappointing and infuriating, since we paid for that discount in the revamped program.
Now with @Gamer going away with this month's issue, we're reliant on the bi weekly or so coupons that EVERY Gamer's Club member gets and within the last couple of weeks those have been reduced down from three coupons to two the last couple of cycles.
So what's left? We do get the 10% on game trade-ins still. But that's only IF we constantly remind the employees we're GCU and to click the little button to check it off to give us the bonus. Not to mention the fact that the trade values as of late make Gamestop's look generous by comparison and the lack of trade promotions besides the requisite 50/100% ones and the infrequency of them make wanting to trade at BB just not worth it anymore.
As I said at the beginning of this, you want to add features to attract new customers and retain current ones, not take them away while jacking up the price to 4x what a program cost prior.
Hopefully you guys can find a way to bring back @Gamer and the sometimes awesome coupons(not the last couple of months sadly) as I feel that GCU needs all the help it can get to attract new customers.
Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.
I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.
Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!
I know this idea has been listed before, but I am asking for it again. There has to be a way to have a Media Club that makes money like Gamers Club does. Pre-order with In-store pickup to your local desired store would also be welcome to heavy media consumers, especially when they buy the high end media types. This should also help with knowing popularity and possible inventory needs.
My spouse goes to Best Buy every week for music and movies has for years. Best Buy has serious issues with keeping these sorts of customers happy. Buying on line has produced 100% broken CD/DVD/BlueRay/4K/3D disk cases from Best Buy delivery, therefore he will not buy on line (also mentioned on this site by someone else the idea to have better packing). You can't order for in-store delivery either, the app will only point you to stores that have the item you want many miles away from where you are but will not let purchase for pickup to your desired store. You know what happened next? He went across the street and bought the items from Barnes & Noble. I would say that is happening a lot.
I have to hear every week about the failures of Best Buy in this category. Either Best Buy competes in this space orget out, but this cannot be the standard. We buy highend Magnolia gear which we cannot get any media to play on any of it at Best Buy, very, very frustrating. Please Help!
I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do. That was I could have an avaiable balance sitting in my account ready to go. This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.
A rewards program that is actually worth something. The rewards expire in like 60 days. I just had a $60 rewards certificate expire. It's crazy. Most rewards programs I have don't have an expiration period of less than a year. It makes me not want the credit card and not want to shop at Best Buy. Anything Ican get at Best Buy can be bought for the same price or cheaper on amazon. So, it would be nice to at least have a rewards program that made me want to shop at Best Buy. It actually is more frustrating than not having a rewards program at all. Most things I purchase there are larger ticket items, so what is the point of getting a $10 rewards certificate that expires in 60 days? Maybe that's part of why Amazon's stock was at $171 5 years ago and now is at $596 and Best Buy's went from $34 to $27 over the same period.
I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends. I was thinking that Best Buy should do the same with a movie buying program. I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen. It'd be great if they had the same perks as the GCU program where you get double the points and such.