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I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.
Does Best Buy plan on offering MP3 downloads with vinyl purchases?
I've recently gotten back into vinyl and am enjoying it more than I thought I would. I love the rewards and benefits of purchasing from Best Buy. However, Amazon is smoking you in this particular market and it doesn't have to be this way.
A vast majority of vinyl and CD purchased on Amazon offer "AutoRip". This is the ultimatum whether I make a vinyl purchase at Best Buy or Amazon. If there is no AutoRip offered at Amazon, then I'll purchase at Best Buy if the album is available. The MP3 quality of the AutoRip'd music is 256kbps or higher. All AutoRip music is DRM free, yours to do with as you please. Amazon also makes all of your AutoRip eligible music available on their Amazon Cloud Player, which you can download your purchased MP3's from at later dates if you wish.
All in all, I am only interested in getting MP3 files for my vinyl purchases, don't need the cloud music access, just the DRM free 256kbps or better MP3's.
- Originally posted on the Movies, Music, & TV Shows forum 09-05-2017 12:35 PM. John - Social Media Specialist suggested I post here. John also said he would be bringing this to the attention of management...I hope I'm not the first person to bring this to light, but am more than fine if I'm the last
Picking up items takes too long mostly because of the long pick up code you assign.
I want to see the email confirmation come with a QR Code, or something, that can easily be scanned at the register instead of the associate trying to read the long random Order # from the phone while also keeping it lit bright enough.
Think of the possibilties of this. Your store can use it to identify the picked order and even the box its in.
Also how about when scanned, can tell the customer the realtime status of the order (because your emails 1/3 of the time end up in my spam).
I used store pickup at least twice a month and this is the only part that I hate about the process and I don't want to waste paper and ink printing the email.
I think it would be awesome if you all could place a kiosk somewhere in the store where customers could input their name, phone number, and the department they needed help with. When an associate was available, they could select the next customers name and the customer would get a text saying "Harry is ready for you" in a designated area in that department. This would allow your customers the freedom to browse the entire store, while still being confident that they were on a list for help (customer given 5 minutes to arrive at designated area). This would cut down on customer frustration as they sit there and watch the employees getting swarmed with more agressive customers. This could also provide a valuable metric on the average time a customer has to wait in each department to get help.
I generally like to submit product reviews for the items I purchase--because I like getting the points boost--and followed the link in an email I got today to do so. My issue is that it took me to a page showing all my purchases for the past few months--even ones I'd already reviewed. I really think it would be useful to customers to have an easy way to figure out if they've done a review for an item, short of writing a review and having it get rejected as a duplicate after putting that time into it. Searching through some of the 120 reviews on one product like I did today isn't easy, either.
-On the rewards points history, include what product review the points are for. You could do a +/- dropdown box like for purchases.
-When taking customers to the purchase list via the email link, have text indicating whether or not a review has already been done for that product.
-Have a page within rewards that shows "my reviews/reviews I've submitted", just like Amazon does.
As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.
Please look in to revising the Order Status / Order History page of the site. The current structure is extremely user unfriendly. I place a lot of orders on BBY.com (154 in the past 12 months thus far), and a lot of them are pre-orders. Since the individual product pages don't give me any indication of whether or not I have already ordered an item (like Amazon product pages do - another bit of functionality I'd love to see BBY add by the way), I spend a lot of time sifting through orders on my Order Status / History page. In its current form, I have to open every single order just to see the items that are in it.
In its current form, this page is virtually useless. There is zero search functionality (especially critical now that item names are no longer listed so a CTRL+F page search won't work either), nor is there the ability to simply view all outstanding "In Process" orders, nor is there the ability to view orders based on when they were shipped.
Specific Functionality Requests:
$3500 is a lot to spend throughout the calendar for the average consumer in one store. I've seen topics that gave the idea of an annual membership fee for certain tiered memberships. It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year. I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year. This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships. I hope other customers and My Best Buy members agree!
With the increase to $60 a year normally($120 for 2 with NO discount, really?), Best Buy should be focused on trying to attract new customers to pony up the cash for a subscription. But when regular consumers can pay only $15 for a year at Gamestop and still get their physical magazine, 10% off on pre-owned and a 10% bump on trade-ins it seems like less and less of a good value to grab the GCU sub at Best Buy.
Sure. You have the 20% off new games and you do have the welcome packets(when/IF they get sent out on time), but even those have been nerfed. Gone is the B2G1 coupon on NEW games that would stack with Black Friday pricing, replaced by......nothing. Even the 20% discount wasn't working initially on Black Friday with sale prices, which was disappointing and infuriating, since we paid for that discount in the revamped program.
Now with @Gamer going away with this month's issue, we're reliant on the bi weekly or so coupons that EVERY Gamer's Club member gets and within the last couple of weeks those have been reduced down from three coupons to two the last couple of cycles.
So what's left? We do get the 10% on game trade-ins still. But that's only IF we constantly remind the employees we're GCU and to click the little button to check it off to give us the bonus. Not to mention the fact that the trade values as of late make Gamestop's look generous by comparison and the lack of trade promotions besides the requisite 50/100% ones and the infrequency of them make wanting to trade at BB just not worth it anymore.
As I said at the beginning of this, you want to add features to attract new customers and retain current ones, not take them away while jacking up the price to 4x what a program cost prior.
Hopefully you guys can find a way to bring back @Gamer and the sometimes awesome coupons(not the last couple of months sadly) as I feel that GCU needs all the help it can get to attract new customers.
Hey guys, I have this idea that there should be a "Pre-Order Overview" Page on BestBuy.com and My.Bestbuy.com. It is similar to the Points overview but instead it keeps track of all your online and in-store pre-orders of games and products. I currently have 14 games pre-order. A few I pre-ordered last year after E3 and these games are set to release sometime in 2015.
I think there are some games I have pre-ordered but can't remember which. I now have to go search my Points Overview and figure out what games I have ordered and which have not released yet. By having an area dedicated to pre-orders I could view and keep track of games and products that I have already recieved and games that I have ordered and their release dates when they are announced. Having the release date is a must becaues so many games are getting delayed it would be useful to know if a pre-order has moved.
Organize it from whichever game is about to release to the games which are furthest away or have no date announced yet. This would be the 2nd most useful tool to me besides my points overview. Even making it a Gamers Club or Gamers Club Unlocked tool would work. Just make it already!!!!! PLEASE!!!!!
Everytime I go to bestbuy.com I always get a store that is not local as my "preferred store". It's usually a store way out of my zip code. If I select a preferred store when I sign in, why isn't it automatically my store when I log in? Please update your website for Preferred Store to be the default store automatically rather than ALWAYS having to change it.
Example: Being in North Jersey, I should have the Rockaway NJ Store be my closest store, not Whitehall PA. When I sign in, Rockaway is my preferred store, but Whitehall PA is defaulted.
Please fix this! This is pretty annoying to deal with every time you log into the website.
I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do. That was I could have an avaiable balance sitting in my account ready to go. This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.