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Apologies if this has been suggested already.
I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.
I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.
I like what you did here on the Black Friday in July sale promo on the main page. Any chance extending this color design to the whole site? Sometimes I like to look at Best Buy late at night just to see the latest deals and don't neccesarily like bright colors late in the night. Youtube respects the color scheme on my PC (Dark) and Facebook has a dark mode as well.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
This idea is to be able to sub search from a set of results.
Often I find there is not filter for a specification I am looking for.
So when you have used the various methods to locate selection of items and it is narrowed down to say 127 item, you can now do a query to find matches from that selection.
Example. Say I am looking for Mac Book Pro's with 16 GB of memory. I can filter down to that. But there are still 86 items.
However, I only want to see latest model. So I can now do a sub search for Latest Model.
Then another sub search to show only Space Gray
Essentially this would allow for the manual filtering of features that are not set up with filters.
Hi! It would be really great if we could select a preferred/default store so we don't have to change it every time we log in. (I know that is supposed to be a feature, but it doesn't work. I select a preferred store, and it immediately reverts back to one about 30 miles away.)
I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.
I appreciate your time and consideration of this suggestion.
I'd like an "alert me" link under sold-out items that we can click that will pop up options to be e-mailed, texted, or both when the item becomes available.
Also, within that message have a link to the product saying something like, "Buy it now."
Best Buy Team:
Can you please stock this item from Belkin ? Launched in October and still not in stock on BB. Very popular item. Amazon had it and sold out. Belkin is selling on their portal. I would rather purchase from BB. You do have 30W option in stock but I need 60W to charge my Macbook pro. Also I dont need any other brand but Belkin.
Let me know please.
Product pages used to list which stores had which products out for demo; this has seemingly disappeared and I'm now in the market for some new noise-cancelling headphones that were recently released and there isn't an easy way to see which store has actually already put this newer model out for display as well as the other brand I'm trying to compare these with.
I'll be honest, initially I didn't see the value in this, but when it comes to new releases and product refreshes it can be a very valuable asset to have, especially if you're wanting to comparison shop and you want to make sure the store has all the items you're trying to compare.
Best Buy has Express Kiosks at a number of airports. 3 in my local airport.
What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks.
Showing their locations and what individual machines carry. Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.
Now it would also be great if it could be included in the app.
Example. I was traveling to a different city for a business conference. I needed a jump drive. I picked on up at the Best Buy Kiosk in Minneapolis Airport.
What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport.
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
For this idea, I am envisioning some type of digital display in each section (computers, speakers, cell phones, etc.) that would allow the customer to easily compare two or more products based on features. The display would show a list of products and after selecting the ones to be compared, it would show a gridded list of features and reviews side by side so the consumer could make more informed decisions. This would also allow Best Buy to highlight certain products in each section by having a digital, customizable display. For instance, if there was a sale on a certain computer, Best Buy could have that computer pre-loaded on the display along with any of the physical marks of the sale in the respective aisle. This technology could be enhanced by having customers request help from Best Buy employees in certain aisles directly, rather than having to seek out an employee that may be on the other side of the store. This added concept is similar to how an airplane passenger can request help from the flight attendant to their specific seat. I think this would greatly increase the benefits customers receive in-store and would create a greater passion for shopping in stores, rather than shopping online.
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.