|By submitting an idea to IdeaX, you agree to our Terms & Conditions.|
When people purchase digital delivery for games the codes should be sent out when physical games are sent out, or at least 2 days before scheduled release.
Part of the source of the issue is the presence of physical media or extras and the system will not allow their release until release day.
Sending out codes would not violate sales with the developer as the game would not be playable or eligible for download until the game client releases it.
More and more games are allowing pre-install of games that will not unlock until they are able to.
Example: Elden Ring has a release date of Friday, February 25th for consol. PC, PlayStation and Xbox owners were able to install the game on Tuesday.
PC players have the ability from the developer to start playing the game on Thursday, February 24th at 5 PM Central Time, or 4 PM Eastern Time etc.
I realize game sales are a very small percent of Best Buys bottom line. But if they don’t take steps to be like the other options for purchase, that percent is going to get smaller and smaller.
Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
I would like to propose that Best Buy consider providing military veterans a modest discount on Veterans day each year. I am aware that you keep your pricing low to provide the best value for the money. However many retailers provide military discounts all year long. Some even double that discount on veterans day. As a veteran living on a modest pension along with social security, I have to pinch pennies and look for real deals. If there were a modest discount offered once a year, I might be able to splurge on a new TV or computer.
I appreciate your time and consideration of this suggestion.
I like what you did here on the Black Friday in July sale promo on the main page. Any chance extending this color design to the whole site? Sometimes I like to look at Best Buy late at night just to see the latest deals and don't neccesarily like bright colors late in the night. Youtube respects the color scheme on my PC (Dark) and Facebook has a dark mode as well.
Apologies if this has been suggested already.
I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.
I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.
Hi! It would be really great if we could select a preferred/default store so we don't have to change it every time we log in. (I know that is supposed to be a feature, but it doesn't work. I select a preferred store, and it immediately reverts back to one about 30 miles away.)
I'd like an "alert me" link under sold-out items that we can click that will pop up options to be e-mailed, texted, or both when the item becomes available.
Also, within that message have a link to the product saying something like, "Buy it now."
At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so.
Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff.
Best Buy has Express Kiosks at a number of airports. 3 in my local airport.
What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks.
Showing their locations and what individual machines carry. Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.
Now it would also be great if it could be included in the app.
Example. I was traveling to a different city for a business conference. I needed a jump drive. I picked on up at the Best Buy Kiosk in Minneapolis Airport.
What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport.
Product pages used to list which stores had which products out for demo; this has seemingly disappeared and I'm now in the market for some new noise-cancelling headphones that were recently released and there isn't an easy way to see which store has actually already put this newer model out for display as well as the other brand I'm trying to compare these with.
I'll be honest, initially I didn't see the value in this, but when it comes to new releases and product refreshes it can be a very valuable asset to have, especially if you're wanting to comparison shop and you want to make sure the store has all the items you're trying to compare.
As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.
With the increase to $60 a year normally($120 for 2 with NO discount, really?), Best Buy should be focused on trying to attract new customers to pony up the cash for a subscription. But when regular consumers can pay only $15 for a year at Gamestop and still get their physical magazine, 10% off on pre-owned and a 10% bump on trade-ins it seems like less and less of a good value to grab the GCU sub at Best Buy.
Sure. You have the 20% off new games and you do have the welcome packets(when/IF they get sent out on time), but even those have been nerfed. Gone is the B2G1 coupon on NEW games that would stack with Black Friday pricing, replaced by......nothing. Even the 20% discount wasn't working initially on Black Friday with sale prices, which was disappointing and infuriating, since we paid for that discount in the revamped program.
Now with @Gamer going away with this month's issue, we're reliant on the bi weekly or so coupons that EVERY Gamer's Club member gets and within the last couple of weeks those have been reduced down from three coupons to two the last couple of cycles.
So what's left? We do get the 10% on game trade-ins still. But that's only IF we constantly remind the employees we're GCU and to click the little button to check it off to give us the bonus. Not to mention the fact that the trade values as of late make Gamestop's look generous by comparison and the lack of trade promotions besides the requisite 50/100% ones and the infrequency of them make wanting to trade at BB just not worth it anymore.
As I said at the beginning of this, you want to add features to attract new customers and retain current ones, not take them away while jacking up the price to 4x what a program cost prior.
Hopefully you guys can find a way to bring back @Gamer and the sometimes awesome coupons(not the last couple of months sadly) as I feel that GCU needs all the help it can get to attract new customers.
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.