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0 Votes

Geek Squad work during social distancing

Status: New
by on ‎03-30-2020 03:28 PM
I have an annual membership that I cannot use now because of social distancing. My suggestion is to keep the Geek Squad Employees working on a limited basis only to service customers who have purchased an annual plan. I suggest that no more than 3 technicans work at the same time (could be limited to 1 alone), fixing computers, updating equipment or what ever service the customer member needs performed. This would allow the technicans to work at least part time. It would allow the stores to catch up on the back log that existed at the time of the shut down. At least at Vernon Hills, IL it generally took about 2 weeks of being without my computer to get a new harddrive installed. Customer Members with an annual membership could be notified by text and emails that they can call or email to discuss what service or repair is needed and to schedule a drop off (outside the store) of what needs to be serviced. Better than no service. Keeps some people working. Keeps persons who paid for a one year plan happier that there is some way to arrange service. I personally have 2 more computers hat need hard drives replaced.
0 Votes

new pick up customer procedures

Status: New
by on ‎03-25-2020 09:47 PM

COVID virus drive up order and pick-up stations outside of the store in the parking lot. Pacoima Ca. Store, 3/25/20. The best experience I have ever had. We were directed into a parking space with a number (temporay paper sign) and were requested to check in on the item ap. site (you hit a button on your cell phone screen). Within 5 monutes there was an employee next to  our car and asked us where we wanted him to put the printer that we ordered. WoW!  Please do this all the time, I hate going into the store. Even if it has to be a drive up window,please do this. We cannot stop talking about how impressed we were with the pick-up. Amazing!

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