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New Idea
0 Votes

So hard to buy a PS5

Status: Acknowledged
by on ‎09-04-2021 08:59 PM
As everyone knows, the bots are buying up all the PS5 within minutes after they come online. As an elite plus members, we should get something like, for the 1st hour only elite plus members can buy. Or we should be able to backorder it. Pay now and when it becomes available an email will be sent on how to receive the PS5.
Please help out the members that spend the most at your store.
Thank you
Status: Acknowledged

Thanks for the suggestion.

0 Votes

Best Buy Founders Edition Drop Events - Texas Card Distribution Suggestion

Status: Acknowledged
by on ‎08-26-2021 02:54 PM - last edited on ‎08-26-2021 03:41 PM by Senior Social Media Specialist Senior Social Media Specialist
 

To Whom it may concern,

I hope this message finds its way to the right person. If you are not it, could you pass it along to someone who may be able to help the situation? Thank you.

First off, Id like to thank you guys for taking the extra time to set up the 30 series Founders Edition drop events. The staff I have delt with have been super professional and the process extremely smooth.

However, it is clearly evident that the distribution of cards in the Texas area isn’t properly proportionate to the population centers that receive them. Please consider revising your distribution numbers!!

The data:
Houston is the largest city in Texas with 2.31 million people and with aprox 7.1 million residents in the greater area. It makes sense that they get the most cards. Which they did. According to my data store the city received 262 cards between the Woodlands and the Galleria.  This would be 0.000037 cards per person.

Now lets look at other cities in Texas.
Austin - 2.29m people - 105 cards - 0.000046 cards per person
San Antonio -  2.55m people - 104 cards - 0.000041 cards per person 
El Paso - 844,818 people - 50 cards - 0.00006 cards per person
Corpus Christi - 442,699 people - 120 cards - 0.00027 cards per person
Lubbock - 318,680 people - 112 cards - 0.00035 cards per person
Midland/Odessa - 343,055 people - 112 cards -  0.00033 cards per person

Now lets look at Dallas ForthWorth Metroplex. Remember this is two cities! the Arlington store is in the middle with travel times up to 1 hours without traffic.
Dallas/Ftworth - 7.69m people - 112 cards - 0.000015 cards per person! 

This means that Lubbock, Texas received 23 times as many cards per person than Dallas/Ftworth. Houston got 2.5x as many cards! 

I understand that my data is not official and you may have other metrics to determine distribution. However, also considering the turnout and its timeline for the event it is clear that the Dallas/Fort Worth Area needs more of the distribution.

{removed per forum guidelines}

In the image above you will see the line counts at Midnight last night were significantly higher at the Arlington Location. The cut off time for people to get cards was roughly 6pm!! This is 13 hours before cards are released and only 6 hours after your announcement! People in these smaller cities were able to go up to the store at 7:30 am and get cards without even camping!!

This 6pm cutoff time also means that people working that day were unable to get to this location in time. Additionally it is fair to speculate that people in line are consisted of mostly scalpers. Having unsuccessfully camped out at BB before and Microcenter multiple times i recognized A LOT of faces. I can confirm that most of the line was made up of Scalpers. Some scalper groups have grown to almost 20 people!

PLEASE consider adding another store to the Dallas Fortworth Area!! Or please allocate some cards from some of the smaller cities to the Arlington Location. Also please consider looking into how Micro Center has chosen to switch from a camping/line system to an in store shuffle. It is a much safer and efficient system and deters scalpers.

Thanks for your time.

Have a good one,
BB customer

Status: Acknowledged

We appreciate the data and suggestion.

0 Votes

Razer Hammerhead Bluetooth

Status: Acknowledged
by on ‎08-23-2021 11:01 PM

Razer has very recently released the "New Razer Hammerhead True Wireless Chroma RGB (gen2)" in earphones. These are starting to become very popular, they are already a hit in Japan, and while everything else razer (including the previous generation earbuds) is on the BestBuy website/store, these new ones are not. I think it would be a great idea to get these added soon (totally not just because I really want them with geek squad protection).

Status: Acknowledged

Thanks for the suggestion.

Back in the day when Gina, a BBY Employee worked for Best Buy she and her team did everything to make sure there were active promotion of these forums at a store level and also on other mediums as well.

 

Today, I see that the forums are only mentioned at the bottom of the BestBuy.com  page and I feel like more promotion of these forums can benefit end user for technical and self help plus the stores can also brush up on how useful our forums can be for product questions, etc.

 

It's time to revisit this idea once more and see how better a community can benefit everyone.

 

 

Status: Acknowledged

We appreciate the idea, and value this input!

0 Votes

Shipping to APO/FPO/DPO

Status: Acknowledged
by on ‎08-09-2021 12:55 PM

Dear BestBuy,

 

Could you please allow shipping to APO/FPO/DPO adresses, its very frustrating being military or diplomatic, stateside or overseas to not be able to buy products from your online store and have it be able to be shipped to an APO/FPO/DPO. Shipping via UPS and FedEx to our mailbox is a huge hassel. Some of us do not have any other option than that address or would have to drive several hours to the nearest UPS/Fedex center to pick up the package. We dont always get to live in regular housing or areas where UPS/Fedex can deliver, our only option is to that post office address. Your shipping policy almost forces me to use your competitor (Amazon) which ships to APO/FPO/DPO adresses. I dont want to buy electronics from Amazon anymore, please consider this request.

Status: Acknowledged

Thanks for the suggestion. I am confident that this is something we consider when reevaluating where we ship to.

0 Votes

My Best Visa Card Design

Status: Acknowledged
by on ‎08-08-2021 11:41 PM

Can the design team come up with a nicer design? The existing design is super plain. Your gift card design featuring the various tech you sell would make a nice card design. It would also be nice if the card reflected your membership status, such as an Elite Plus version of the credit card. Some other retailers do this. I hope the feedback can be sent to the team that handles the design. Thanks. 

Status: Acknowledged

Thanks for the idea. Since these cards are issued by Citibank, I would suggest reaching out to them on this..

0 Votes

It would be great to to stop auto-issuing so we can accumlate points to purchase something. Other stores that give 5% back i.e. Target and Costco. Your points never expire and you can use them whenver you want. Right now I have hundreds of dollar saved up at those stores. Makes me ready to buy a big purchase.

Status: Acknowledged
0 Votes

Reduce Geek Squad Scams

Status: Acknowledged
by on ‎07-15-2021 10:48 AM

Here is a scary scam I was almost a victim of:

 

A guy with an Indian accent purporting to be from Geek Squad phoned me 3 hours after I had a sucessful computer update through the real Geek Squad initiated through 1-800-433-5778 and www.best.buy.com. He said after my update geek squad was detecting unusual activity on my computer and they needed to give me access to my computer again to investigate. He gave me a strange web address to type in. I said I would only give him access through www.best.buy.com. He argued that he must be from Geek squad as he knew I had been serviced earlier in the day. However, he could not give the the code to start a session on www.bestbuy.com and then he said he had already found a way into my computer and would call me back in 15 minutes. He did not. I was extremely lucky I did not type in his address.

 

I suggest Geek squad reference customers to a Scam information page

Status: Acknowledged

Playstation 5 sale idea.

Status: Acknowledged
by on ‎06-14-2021 09:44 AM

This sounds simple and you may have done it already but i did not see it.  Can you make an exclusive PS5 buying option for BB Credit Card holders?  With the madness of getting these it would combat the bots and get you more card holders.  Other companies have done similar things.  I.E. Gamefly, PS Direct, Costco, Sams, etc.  I myself would use mine. Have been a card holder for 10yrs. Thanks. 

Status: Acknowledged

Thanks for the suggestion. We would not be able to comment on any possible future promotional offers.

0 Votes

Enable Prodct Review Changes

Status: Acknowledged
by on ‎05-22-2021 03:56 PM

I purchased a Panasonic microwave online and it was delivered a little over a year ago.  I gave it a 5-stars

 rating but would like to change it because it has a major fault error.  I paid more for it but paying for repairs will be costly.    I am not happy!

Status: Acknowledged

Reviews cannot be changed once posted.

0 Votes
I would like to suggest that you provide advance notification to the customer (email) that their elite status is changing effective on mmddyy unless they spend xx amount between now and then. If that’s occurring I didn’t see it. So recently I lost my elite status.

I have no idea how close I was to hitting the $ goal for elite or that the renewal or assessment occurred every February. I could have been within 50 bucks or something and would have been happy to make an early purchase to meet it so I could renew.
Status: Acknowledged

We hear you. We do provide the terms of the program when a customer signs up for it, and it should state in the terms when their status could change each year and why. Thanks for sharing your thougths on this.

0 Votes

VIDEO CARDS OMG

Status: Acknowledged
by on ‎04-28-2021 03:54 PM

Can we have like an early access for the rights to buy Video cards =P These things are insanely in high demand LOL

Status: Acknowledged

We hear you, and appreciate the feedback.

Is there a way that Elite and Elite Plus could have a "product notification" option? So far, being Elite or Elite Plus hasn't really had much benefit.


Of course I'm talking about popular and (usually) "out of stock" items (current hot PS5, XBX, RTX 30xx).

 

It just seems to be a pretty basic option that all customers should enjoy, Elite or not. BB can certainly "Beta" test on Elite customers, I'm OK with that. XD

Status: Acknowledged

Thanks for the suggestion! At this time, we will not be changing our rewards program.

0 Votes

I bought a gaming computer this past summer.  In a few months it stopped working properly and the Geek Squad sent it in to get fixed.  They didn't fix it or return it, and I received an email telling me I was to get an exchange.  Instead of exchanging it for the computer I wanted (the same kind I had sent in, but probably because it was of out-of-stock), I was told I had to accept a gift card.  I was not offered a refund for a computer with a bad GPU that lasted about 6 months.  The gift card does not resolve the problem, since the item is out-of-stock and I can't compete with the bots and scalpers that sell out the item before I even get a notification.  I have a suggestion to make the process more customer friendly.

 

Instead of the "Best Buy App", which places the onus on the customer to find the product, why can't Best Buy simply move customers (especially those who have already made a purchase and have accounts for the Geek Squad program) to the front of the line?  When an item comes in stock, instead of making the aggrieved customer try to fight against bots and scalpers for the exchange they are entitled to, why not reserve the intial new-stocks for customers who have already turned in the product and deserve their replacement?  I have read several articles online, and it looks like regular people like me who can't use bots are not getting the computers they are trying to get and this is expected to last until at least the fourth quarter of 2021.  I just want the computer I paid for, or at least the ability to purchase it from another business.  Now I'm stuck with a gift card that can't replace my item, and I am stuck being offered items that aren't even gaming computers because Best Buy is unable to offer me anything close to the rig I purchased with my hard earned money.  I would feel much better if Best Buy was the entity trying to resolve the problem instead of putting it back on me.  A company like Best Buy should be able to put a hold on any comparable computer delivered to a store that can transfer it to me.

Status: Acknowledged

We appreciate the suggestion At this time we are not looking to change how this process works when a product is replaced under a service plan or Manufacturer's warranty.

The combination of product shortages and scalping has made it nearly impossible for the average customer to purchase Graphics Cards and Next Gen Consoles from BestBuy. These items come in stock every so often but seem to be sold out within minutes (if not seconds). I have a few ideas that I believe can help reduce frustration for your customers and prevent scalpers from buying up all of the product that drops.

 

1. Pre-order options:

 

This would reduce customer frustration as they won't have to constantly monitor the product only do be disappointed when they aren't quick enough to snag their desired GPU/Console.

 

2. Link GPU/Console purchases to some form of photo ID (driver’s license):

 

This would more effectively allow BestBuy to limit the number of these high demand products that a person can purchase in a certain time frame. It prevents people from using multiple accounts and names to make these purchases. It would also make it much harder for bots to buy the stock within seconds.

 

3.  Make high demand items like these only available for purchase/preorder in store or on the phone:

 

As stores are now open for in person purchases, this would make it impossible for bots to buy all the stock. It would still provide people who cannot come into the store a way to purchase.

 

These are my suggestions, hope it can help.

 

*I am an employee. I know that BestBuy wants to be "customer obsessed" and help their customers in every way possible. I feel like these ideas can help BestBuy to assist our customers who are trying to obtain these hard-to-find items. 

Status: Acknowledged

Thanks for your thoughts on this! We truly do appreciate it!

0 Votes

Best Buy Leadership,

I would like to request that Best Buy implement a thorough review on their customer identification program. Customers should not have to call customer service to have rewards investigated due to the lack of limited process identification controls. I recommend that Best Buy come up with a process to validate the identity of a customer. Specifically, something Best Buy would only know and the customer. I ask how much fraud is being committed by allowing people to provide someone's else’s email address or phone number to cash out on their rewards?


This seems rather trivial, but it's a very big concern amongst customers. Why give incentives if they are fraudulently being stolen with limited information? Seems like a great "New Idea" for 2021. 


Respectfully,
Mike

Status: Acknowledged

Thanks for posting to IdeaX on this. I can assure you we are always working to provide better service to our customers.

Elite Plus PS5 Event

Status: Acknowledged
by on ‎02-04-2021 02:10 PM

Would you please consider allowing Elite Plus members exclusive access to the purchase of the PS5?

 

Either hold an event that allows confirmed Elite Plus members only to make their purchase or allow Elite Plus Members to pre-order, while you vet that we are not bots, you can release the units in order that they were placed.

 

I don't have time to monitor twitter for drop notifications and then come to the BB site and fight with bots, I'd simply like to have a personal link for me as a confirmed Elite Plus member that I can use to place my order.

 

Please consider this to calm some of the madness for your most loyal customers.

 

Status: Acknowledged

I hear you on this, and we appreciate you idea here. I can assue you we are always considering ways to provide a better experience for our customers.

0 Votes
The PS5 and new XBox have been having scalper buy offs with minutes of going on sale. Could Best Buy offer in store appointments for pickup like how Apple has reinvented their stores on a smaller scale? It would ensure people are getting only one and keep stores from being mobbed.
Status: Acknowledged

Thanks for the suggestion! We truly appreciate it!

0 Votes

2020 has been one heck of a year, and for any of us, it has impacted our purchasing ability from Best Buy. There has been many products that I have wanted to purchase, but was unable to do so because of sotres being closed, or a lack or inventory. The Xbox and PS are one of the items, but also small items such as no inventory of printers, no SD cards, no ink, and no phone accessories when I needed them. I've been an Elite mmeber for the past several years and have never had an issue hitting the $1500 in a calendar year. This year, I am finding myself having an issue of hitting that, just due to the lack of inventory. Just looking at my other online purchase history, I've had to purchase close to $600 at other stores right now that would have been spent at Best Buy if there was an inventory. I am sure there are many otherts in the same situation as well.

 

I believe that in a token of good gesture from the Best Buy corporation, if they were to extend everyones Elite and Elite Plus memberships throughout 2021 even if they didn't hit the levels during 2020. This would cost the company nothing, and would show that they care for their members and customers. Has there been any discussions for this?

Status: Acknowledged

Hey, first off we truly appreciate your patronage! We are always looking at ways to improve our business, and that would include improving our rewards program. We would not be able to comment on whether or not we will be making any changes to this program.

0 Votes

As an Elite Plus member, I really appreciate that Elite/Elite Plus members get early access to Black Friday deals every year, and is one of the biggest reasons I continue shopping at Best Buy to reach the spending limit each year.

 

I think this should also apply to high demand, hard to find items like PS5 and Xbox Series X. I will gladly add either console to my yearly Black Friday haul if BB reserves a certain number for early access Elite/Plus members.

Status: Acknowledged

Thanks for the feedback. We truly do appreciate it, and hear you!

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