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To whom it may concern,
Video rentals are dying. Netflix, Hulu, and Amazon amongst others stream and rent online tv shows and movies. The ability to find and watch a single film you want is limited to local video stores, as Blockbuster has fallen victim to the free market.
Best Buy has an opportunity to take advantage of the situation. By creating a rental service for movies, you would offer a solution to those that wish to watch specific films that are not being streamed on their site of choice.
My proposal is that Best Buy set up an online rental system that can deliver rented videos to customers, as well as the ability to rent movies at thier physical locations. After a customer has rented a movie, they could then be offered the opportunity to keep the movie by buying it a reduced (from store) price, via a function on the online rental site. This feature is intended to move more products than Best Buy currently does, creating additional revenue.
Best Buy already has the supply chain and physical locations to support a rental system. The main barriers are acquiring the specific licenses for the movies, setting up an online selection and ordering system, and negotiating a favorable deal with an appropriate delivery service.
The key idea to understand here is that by expanding Best Buy's potential avenues of income, and bolstering those that currently exist, the store will remain competitive and forward thinking.
Please take this idea under consideration.
I went to Best Buy yesterday in Frisco, TX located at North Dallas Tollway and El Dorado to exchange a gift. Their was one girl behind the counter who was very helpful. She told me where to go to find my new item. I found it and went back to service desk, there was a line of 5 people waiting with various issues. The Customer Service Girl was dealing with these people and issues as efficiently as possible, but it was taking some time. She called for manager support several times but it took about 15 minutes for a young manger to saunter over to the counter. Meanwhile I could observe several groups of sales persons talking with each other. The store was not busy at the time.
My suggestion would be to cross train your sales force in customer service procedures so that they can recognize a line and get behind the counter and assist customers. And managers need to respond immediately to manager requests. There were several irritated customers wasting their time grumbling with each other as we waited in line.
To me this a no brainer and easily rectified.
Service is key to your survival.
Thanks for you attention
I would like to see automatic subscriptions not be a thing with Best Buy.
I purchased a new computer for myself 12 months ago. In the shopping cart I removed Webroot (which was free).
In May I purchased a new computer for my father. This time I didn't remove Webroot. When I to my fathers place I tossed Webroot in the garbage. I set up my fathers computer. I did not activate Webroot. I did not register Webroot.
During checkout it does show Webroot Internet Security + Antivirus 2018 (3-Device) (6 Month Subscription)
Last month I received a notice from my Best Buy Credit card that I was charged for a renewal on my Webroot subscription.
Nowhere along the line did I agree to a subscription. Further it should not have even activated.
You can go into your account and remove the subscription. But you should not have to.
What I would like for this suggestion is
Best Buy does not Automatically enroll you in a subscription.
During checkout you should have to check a box to enable Automatic renewal.
I saw appliances from$479 had 18 financing and I really think it would be cool to have 18 financing for computers for $599. I got my last computer with 18 month financing and now my desktop died and Im in need of all in one and I need 18 months because Im on fixed income. thanks for reading
I'm sure Best Buy's Elite and Elite Pro members already enjoy the various membership benefits they get with their tier of membership so why not go one up and open up the holiday shopping season a couple of weeks early for these members? Elite Pro would have theirs begin followed by Elite a week later, and then the Best Buy Basic members.
What do you think?
My wife buy gift cards for points to use for gas discounts, so when I spent $1695.00 a month ago using gift cards, I thought I would get my points. That did not happen because I used gift cards. I buy Starbucks gift cards and get points from Kroger, I spend the money at Starbucks and get points from Starbucks with no problems, I have spent a lot of money at Best Buy in the nineteen years I have lived here and will spend no more because of not getting points.
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
I wondered if it would be at all possible for those customer who are reward zone members and pay with a debit or credit card to allow them the capability to do a price match through the BB app. I do also mean only for price matching our store. They could click on their purchase and submit when they need to price match as opposed to having to come back in. For some customers coming back in is an inconvenience due to distance or other issues. This would allow us to assist our most loyal customers without them having to come back in. After all, it's evident that those who have reward zone elite or elite plus are loyal, they should be afforded preferencial treatment. Just a thought.
I have been waiting for 24 month financing on desktop computers. Appliances have been 24 for long time and time to change. Well got email today phone has 24 month fiancing. Comeon man. lets have a special months and have desktop allin one 24 months
What if Insignia was a name that meant it could be returned to Best Buy and create a profit !
Remember return deposits ?
Remeber trade in value ?
If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars
to be shreaded instead of resold as used.
Every parking lot would be filled with only working vehicles and repair shops would be downsized
as broken cars were to expensive to fix.
But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so
I guess there is a bright side to this blight !
Since China stopped accepting e-waste companies like Best Buy have been put in the possition of
accepting the tech products and finding a way to defray the cost of disposal.
My idea is not novel or unique and therefore probubly not popular but what if we went back to design for
servicabilty and long life.
What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.
Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !
I can't do it alone as I am near end of my patient life as well having seen when "Quality was job one"
was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now
we need to return that life style for heaps of junk or old stuff no one wants.
Pay back is a b....
Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before
there is no space on EARTH left ?
Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that
can make a change happen !
Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.
Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology.
Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.
Sorry but I gave up trying to figure out how to make a new topic in Customer Service so I thought I would throw my idea out here.
For the most part, my experience with Best Buy customer service has been pretty great. Not so with Citi. Whenever I ask a question, they don't read the substance of the question, they just copy and paste an unrelated answer and then tell the customer to go away.
Next, I am fearful that their archaic security methods are indicative of their overall security and that my personal data is at risk. For example, they cannot figure out how to deal with HTML in the secure message center so they ban the use of all punctuation as their "solution". They say "some" punctuation but you can't use an apostrophe, comma or period so it's all punctuation. This is bad... really bad. If their security people can't figure out how HTML works, how can we expect them to protect our data?
I also think that the terrible Citi "customer service" reflects poorly on Best Buy. I've seen several blog posts about how terrible Best Buy was only to find out that it was Citi customer service that treated the person so poorly. Citi is one of those companies that seems to dismiss losing cusomers; it's not even a minor inconvenience to them.
I've had a Best Buy rewards card for fifteen if not twenty years. By far Citi has been the worst Best Buy connected customer experience I've ever had.
Thanks for listening.
If you go to the trade-in calculator and try to search for models such as the Lenovo Yoga, HP Envy x360 or Dell XPS noteboooks, it never pulls any of these models up. Instead you have to go spec-by-spec thru the configuration tool and you get a really low-ball offer like $95. So for instance, a HP Spectre x360 (SKU 6080200); Pasting the SKU returns no results; typing HP Spectre x360 also returns no results. When you tap on the link to search for a laptop and put in the specs (Intel Core i7 - 16GB Memory - 512GB SSD) it returns a trade-in of $170 for a $1499 laptop -- or in other words, a laptop that you currently sell in-store and online, depreciates 89% when you leave the store with it or when it ships to you from the warehouse.
The warranty claims processes should be streamlined and more integrated in to the BestBuy customer web profile. Currently in order to find out any information about your warranty claim or warranty status you have to call into customer support which takes more time from both ends (customer and BestBuy Help). Further example of why this is needed a customer has a warrantied covered fridge freezer breaks down, after a custumer service call it takes 3-5 days to get a tech to diagnose and fix the fridge. There will be food spoilage the only question is how much. Why not have the food spoilage claim processes integrated into the case/claims system. Currently BestBuy customer support can provide no information about a warranty claim for laundry or food spoilage -- the process is fragemented, compartmentalized, inefficient, and extremely frustrating for customers who have not only purchased the largest ticket items you sell but have purchased a PREMIUM BestBuy warranty these are your most trusted customers you should treat them well and provide them with accurate and timely updates for their warranty claims.
I am the example customer I mentioned and I am so frustrated in trying to get a status update on my claim.
I would like to suggest as a filter for TV's that you include Backlight type.
Often backlight is a factore many people may not be aware of or know the difference. But it could then prompt them to find out. And it may prompt them to purhchase a higher quality TV
Please include audio format info (ATMOS) in your movie Details on your website. Knowing whether a 4K or Blu-Ray movie is offered with Dolby Atmos is often a deciding factor when I'm selecting movies to purchase (especially older movies that I'm interested in upgrading to optimize my experiance with my soundbar).
The rewards certificates that I get for making Best Buy purchases have a reasonable outdate. However the promotional ones for using the Best Buy credit card to make purchases outside of Best Buy come with a 30 day expiration date. I typically buy 3 - 4 items per year and often can't find anything I need within 30 days. It would be great if they had a 3 - 6 month expiration date. Otherwise I have to use them (plus some additional money) to buy something I don't want. Another problem with the promotional certificates, that I learned the hard way, is that they do not reissue when the purchased item is returned. It would be great if they would work just like the rewards certificates for making Best Buy purchases - post points to the account and reissue the points if the item is returned. Otherwise, I find that I am forfeiting the 3% cash back I get with the credit card I normally use and end up with a useless certificate.