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0 Votes

Apple Pay & Best Buy Credit Card

Status: Acknowledged
by Contributor on ‎05-04-2022 04:05 PM

With our wallets growing ever thicker, it would be phenomenal to add my Best Buy Credit Card to Apple Pay! One less card to carry around and always on me.

 

It's nice to be able to look up the card at Best Buy, but what if I want to use it outside of Best Buy? Apple Pay to the rescue!

Status: Acknowledged

Thanks for the suggestion. The Best Buy branded credit card is a Citibank card, which means you would need to reach out to Citibank/Apple on this.

0 Votes

Bridge

Status: Acknowledged
by Trusted Contributor on ‎03-14-2022 05:31 PM
The new bridge is complete between Davenport, ia and Moline, il. Feel free to build me a brand new best buy to play in, I mean buy from.
Also there is no need to stock exercise equipment or furniture in the new store. We don't need it. Also please resist the urge to stock groceries, we already have target and Walmart Smiley Happy
Status: Acknowledged

Thanks for the suggestion! I somehow doubt we will be selling groceries! Smiley Wink

0 Votes

Post purchase receipts

Status: Acknowledged
by on ‎01-27-2022 12:18 PM

It would be very helpful to all of your customers if you would post an archieve of purchase receipts on our respective online account site. Presently, I am told that you only do this for on-line purchases. How about including store purchase receipts also.

Status: Acknowledged

Thanks for reaching out on this. As long as you associate your My Best Buy account with the purchase you made in one of our stores, the receipt for that purchase should be listed in  your My Best Buy account on BestBuy.com.

0 Votes
Well...I'm here to tell my 2 cents on how gamers could get a graphics card without the interruption of scalpers and miners interference. This is more of an idea that I'm hoping BestBuy sees or a high ranking employee sees and tells someone higher to possibly implement my idea. I don't want credit or anything; I just want gamers (including myself, lol) to have a fairer chance at getting a graphics card at MSRP instead of those "scalper prices". Ok with that being clear, let's get into it.  Alright so my first idea on this thread is that BestBuy implements a pausing period and a 1 graphics card per graphics card drop rule. A pausing period stops all of your graphics card purchases on BestBuy's website until 1 or 2 (you can pick any amount of time, BestBuy) graphics card drop(s) ends. Let me give an example. On January 19, 2022 you purchase a graphics card from BestBuy. After your purchase, your pausing period begins. fast forward to the next month...a graphics card drop happens on Febuary 21, 2022. You can't purchase nor put a graphics card in your cart because your still in pausing period. Skip to the next day (Febuary 22, 2022) your pausing period ends because its the day after the graphics card drop. If the pausing period is more than 1 drop (say 2) it would end the day after the second drop. Pausing Period should also be linked to your IP Address to stop users from making another BestBuy Account to avoid pausing period. The 1 Graphics Card Per Drop idea kinda links to Pausing Period because it prevents you from getting a card from the same drop. What i mean is you create a order for a RTX 3080 then go and create another order for a RTX 3070. Pausing Period should also start as soon as you order the first graphics card to prevent this. OK...you may be thinking, "what happens if the graphics card order cancels because the user went over the limited graphics card supply quantity?" Well no problem. Pausing Period should end when the cancellation email goes to your email inbox, then an additional email should go out notifying you that your Pausing Period Has Ended explaining why it has ended. The "Pausing Period Has Ended" email should also go out when it has officially ended after 2 drops. Well that was my idea for today! Sorry if it sounded kinda empty. I've never been good at writing in school and out of school, lol. See ya Later  - yours truly, CJ
Status: Acknowledged

Thanks for the suggestions. I can assure you that we are consistently working on ways to better improve our business. Any other thoughts on this? Make sure to vote for an idea if you like it.

0 Votes

For the heck of it, I decided to search for COVID 19 test on the Best Buy website to see what would come up. Sure enough I saw what I was searching for, however at the bottom of the page, it says similar products outside of Best Buy. I'm not sure why Best Buy has third party ads to begin with and it would be nice to see a clean, distraction free experience without seeing third party advertising. It often leads to browser peformance issues in my opinion.

 

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Status: Acknowledged
0 Votes

Improve iPhone pricing signs in-store

Status: Acknowledged
by on ‎12-29-2021 09:55 PM

The iPhone price signs in-store are a point of constant confusion because they only show very specific payment methods, options and options for each model.

 

I would propose adding the one-time payment options to all models and adding a field for whether the phone is available unlocked (yes or no).

 

Additionally, when I was looking at printers, I noticed there's a banner at the bottom now that says if the item is in stock or not. This banner could be useful to add to the iPhone signs to callout that additional storage capacities and payment options (i.e. the 30 month device payments on Verizon) can be accessed by scanning the QR code.

 

As it stands now, it appears (based on the signs) that Best Buy may have only the lower-capacity storage offerings for all devices and/or may offer different payment options for Verizon customers than what may be had at the carrier so implementing these changes (and especially the unlocked) could help signficantly. 

 

I would also recommend changing the verbiage to be uniform across all models - "Upgrade" or "New Line" following each option on the price sign, so for instance (final product):

 

  • Monthly Installment - Upgrade
  • Monthly Installment - "New Line" (this is currently just Monthly Installment)
  • One Time Payment - Upgrade (this is currently flipped with New - keeping the upgrade/new pattern would help minimize confusion more). 
  • One Time Payment - "New Line"
  • Available Unlocked: Yes / No (whichever the correct response is). 

Banner at bottom: Additional storage and device payment options may be accessed by scanning the QR code. 

Status: Acknowledged

Thanks for this, and I can assure you we are consistently reviewing the signage in our stores in order to have it be the most useful information we can.

0 Votes

I found an item cheaper at a competitor and the website makes the process seem painless. This is now day two and chat number three and I have yet to be able to purchase the item because the chat experience within the Best Buy app is not very well executed. The issue is that the customer service rep you're chatting with has to do everything on their end - i.e. apply rewards, etc. This last chat they didn't ask about rewards and I had forgotten to mention I had some certificates to use so when they sent the payment link over there was no way to apply these. When I tried to toggle back to the chat using the back button, it took me back to the Price Match FAQ site and the chat was completely lost. This also happened earlier where they sent me a link and I figured I'd be able to pull it up later and pay when I was not out and about but this was not the case. It seems the "easier" experience is just to go to the store and do everything there.

Status: Acknowledged

Thanks for the feedback on this channel of service.

0 Votes

Online Black Friday sale

Status: Acknowledged
by on ‎11-27-2021 04:28 PM

Please stop giving residents living on the East coast a 3 hour advantage for the best online deals over those living on the Pacific coast.

Status: Acknowledged

Dont use ontrac

Status: Acknowledged
by on ‎11-24-2021 10:48 AM

Best buy should stop using ontrac to ship items, they are terrible, i preordered a game a few years ago, and got it 6 days late from them, being years later i forgot that ontrac does the preorder deliveries, ordered a game that was released on the 19th, and still havent gotten it 5 days later, and their now saying it should come tonight late at night. i think im done preordering from best buy because of ontrac. 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are consistently reviewing our shipping options for our customers.

From standard release video games shipped between two glued pieces of cardboard to expensive limited release games shipped in bubble mailers, Best Buy's shipping practices have made it difficult to justify buying games through bestbuy.com.

 

I'm not alone in this observation. You can find many other customers complaining about this issue in other threads on the Best Buy Forum, posts on third-party forums, and in the reviews of select products (particularly those for collector's edition items).

 

Generally, it's the seller's responsibility to make sure an item reaches the buyer safely and undamaged.

 

  • Standard video games should be shipped in a high-quality, slightly oversized padded mailer or a sturdy, well-padded box.
  • Orders containing two or more games should always be shipped in a sturdy, well-padded box.
  • "Collector's Edition" releases should always be shipped in a sturdy, well-padded box.

 

By "well-padded," I mean more than "lob a single air packet in there and hope for the best." These items should be protected on all sides. They should not be able to slide or bounce around. They should not be able to come into direct contact with any of the box's inner sides.

 

Regardless of whether shipping is "free" or paid, there's no excuse for poor packing practices. I understand that, sometimes, unfortunate things happen and an item will have a really rough go en route to its destination. This isn't what I'm talking about.

 

I'm talking about easily avoided product damage through packing practices and use of materials that are appropriate for the item(s) at hand.

 

The solution shouldn't be "just order for in-store pickup." That's not always possible, and with that logic, why even have the option to order for shipping at all? Suggesting in-store pickup as the solution to bad shipping practices is disingenuous and completely ignores the real issue: Items are not being packed adquately for shipping.

 

I shouldn't have to feel apprehensive about making a purchase through bestbuy.com. Knowing that my purchases are packed well and will arrive in the same condition they shipped out could easily make Best Buy my primary destination for video games and related collector's items. Many other retailers are guilty of negligent shipping practices; this is one area of opportunity for Best Buy to really step up and stand out.

 

I'd love nothing more than to see this change, and I'm sure there are others out there who feel the same way.

Status: Acknowledged

Thanks for the feedback! I can assure you that we consistently do a review of these aspects of our business.

I’d like to propose that BestBuy create a back order list by invitation only to My Best Buy members, starting with Elite Plus and moving down from there. Too may of the consoles being released through BestBuy.com and other retailers are being poached by scalpers, and resold for sometimes twice the retail price. I have literally been checking every day for almost a year to get one. It seems like Best Buy would want their best customers to be the first to benefit from their new stock, rather than a bunch of scalpers. Thoughts?
Status: Acknowledged

Thanks for the feedback here. I am confident that the appropriate business teams are aware of this feeback.

So hard to buy a PS5

Status: Acknowledged
by on ‎09-04-2021 08:59 PM
As everyone knows, the bots are buying up all the PS5 within minutes after they come online. As an elite plus members, we should get something like, for the 1st hour only elite plus members can buy. Or we should be able to backorder it. Pay now and when it becomes available an email will be sent on how to receive the PS5.
Please help out the members that spend the most at your store.
Thank you
Status: Acknowledged

Thanks for the suggestion.

0 Votes

Best Buy Founders Edition Drop Events - Texas Card Distribution Suggestion

Status: Acknowledged
by on ‎08-26-2021 02:54 PM - last edited on ‎08-26-2021 03:41 PM by Retired: Senior Social Media Specialist
 

To Whom it may concern,

I hope this message finds its way to the right person. If you are not it, could you pass it along to someone who may be able to help the situation? Thank you.

First off, Id like to thank you guys for taking the extra time to set up the 30 series Founders Edition drop events. The staff I have delt with have been super professional and the process extremely smooth.

However, it is clearly evident that the distribution of cards in the Texas area isn’t properly proportionate to the population centers that receive them. Please consider revising your distribution numbers!!

The data:
Houston is the largest city in Texas with 2.31 million people and with aprox 7.1 million residents in the greater area. It makes sense that they get the most cards. Which they did. According to my data store the city received 262 cards between the Woodlands and the Galleria.  This would be 0.000037 cards per person.

Now lets look at other cities in Texas.
Austin - 2.29m people - 105 cards - 0.000046 cards per person
San Antonio -  2.55m people - 104 cards - 0.000041 cards per person 
El Paso - 844,818 people - 50 cards - 0.00006 cards per person
Corpus Christi - 442,699 people - 120 cards - 0.00027 cards per person
Lubbock - 318,680 people - 112 cards - 0.00035 cards per person
Midland/Odessa - 343,055 people - 112 cards -  0.00033 cards per person

Now lets look at Dallas ForthWorth Metroplex. Remember this is two cities! the Arlington store is in the middle with travel times up to 1 hours without traffic.
Dallas/Ftworth - 7.69m people - 112 cards - 0.000015 cards per person! 

This means that Lubbock, Texas received 23 times as many cards per person than Dallas/Ftworth. Houston got 2.5x as many cards! 

I understand that my data is not official and you may have other metrics to determine distribution. However, also considering the turnout and its timeline for the event it is clear that the Dallas/Fort Worth Area needs more of the distribution.

{removed per forum guidelines}

In the image above you will see the line counts at Midnight last night were significantly higher at the Arlington Location. The cut off time for people to get cards was roughly 6pm!! This is 13 hours before cards are released and only 6 hours after your announcement! People in these smaller cities were able to go up to the store at 7:30 am and get cards without even camping!!

This 6pm cutoff time also means that people working that day were unable to get to this location in time. Additionally it is fair to speculate that people in line are consisted of mostly scalpers. Having unsuccessfully camped out at BB before and Microcenter multiple times i recognized A LOT of faces. I can confirm that most of the line was made up of Scalpers. Some scalper groups have grown to almost 20 people!

PLEASE consider adding another store to the Dallas Fortworth Area!! Or please allocate some cards from some of the smaller cities to the Arlington Location. Also please consider looking into how Micro Center has chosen to switch from a camping/line system to an in store shuffle. It is a much safer and efficient system and deters scalpers.

Thanks for your time.

Have a good one,
BB customer

Status: Acknowledged

We appreciate the data and suggestion.

0 Votes

Razer Hammerhead Bluetooth

Status: Acknowledged
by on ‎08-23-2021 11:01 PM

Razer has very recently released the "New Razer Hammerhead True Wireless Chroma RGB (gen2)" in earphones. These are starting to become very popular, they are already a hit in Japan, and while everything else razer (including the previous generation earbuds) is on the BestBuy website/store, these new ones are not. I think it would be a great idea to get these added soon (totally not just because I really want them with geek squad protection).

Status: Acknowledged

Thanks for the suggestion.

Back in the day when Gina, a BBY Employee worked for Best Buy she and her team did everything to make sure there were active promotion of these forums at a store level and also on other mediums as well.

 

Today, I see that the forums are only mentioned at the bottom of the BestBuy.com  page and I feel like more promotion of these forums can benefit end user for technical and self help plus the stores can also brush up on how useful our forums can be for product questions, etc.

 

It's time to revisit this idea once more and see how better a community can benefit everyone.

 

 

Status: Acknowledged

We appreciate the idea, and value this input!

0 Votes

Shipping to APO/FPO/DPO

Status: Acknowledged
by on ‎08-09-2021 12:55 PM

Dear BestBuy,

 

Could you please allow shipping to APO/FPO/DPO adresses, its very frustrating being military or diplomatic, stateside or overseas to not be able to buy products from your online store and have it be able to be shipped to an APO/FPO/DPO. Shipping via UPS and FedEx to our mailbox is a huge hassel. Some of us do not have any other option than that address or would have to drive several hours to the nearest UPS/Fedex center to pick up the package. We dont always get to live in regular housing or areas where UPS/Fedex can deliver, our only option is to that post office address. Your shipping policy almost forces me to use your competitor (Amazon) which ships to APO/FPO/DPO adresses. I dont want to buy electronics from Amazon anymore, please consider this request.

Status: Acknowledged

Thanks for the suggestion. I am confident that this is something we consider when reevaluating where we ship to.

0 Votes

My Best Visa Card Design

Status: Acknowledged
by on ‎08-08-2021 11:41 PM

Can the design team come up with a nicer design? The existing design is super plain. Your gift card design featuring the various tech you sell would make a nice card design. It would also be nice if the card reflected your membership status, such as an Elite Plus version of the credit card. Some other retailers do this. I hope the feedback can be sent to the team that handles the design. Thanks. 

Status: Acknowledged

Thanks for the idea. Since these cards are issued by Citibank, I would suggest reaching out to them on this..

0 Votes

It would be great to to stop auto-issuing so we can accumlate points to purchase something. Other stores that give 5% back i.e. Target and Costco. Your points never expire and you can use them whenver you want. Right now I have hundreds of dollar saved up at those stores. Makes me ready to buy a big purchase.

Status: Acknowledged
0 Votes

Reduce Geek Squad Scams

Status: Acknowledged
by on ‎07-15-2021 10:48 AM

Here is a scary scam I was almost a victim of:

 

A guy with an Indian accent purporting to be from Geek Squad phoned me 3 hours after I had a sucessful computer update through the real Geek Squad initiated through 1-800-433-5778 and www.best.buy.com. He said after my update geek squad was detecting unusual activity on my computer and they needed to give me access to my computer again to investigate. He gave me a strange web address to type in. I said I would only give him access through www.best.buy.com. He argued that he must be from Geek squad as he knew I had been serviced earlier in the day. However, he could not give the the code to start a session on www.bestbuy.com and then he said he had already found a way into my computer and would call me back in 15 minutes. He did not. I was extremely lucky I did not type in his address.

 

I suggest Geek squad reference customers to a Scam information page

Status: Acknowledged

Playstation 5 sale idea.

Status: Acknowledged
by on ‎06-14-2021 09:44 AM

This sounds simple and you may have done it already but i did not see it.  Can you make an exclusive PS5 buying option for BB Credit Card holders?  With the madness of getting these it would combat the bots and get you more card holders.  Other companies have done similar things.  I.E. Gamefly, PS Direct, Costco, Sams, etc.  I myself would use mine. Have been a card holder for 10yrs. Thanks. 

Status: Acknowledged

Thanks for the suggestion. We would not be able to comment on any possible future promotional offers.

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