Since BF 2019 was again disappointing for us Elite members, I want to know soon, not days before if next year Best Buy will be bringing back what Early Access used to be; a perk for those who earned it. I and others here gave up guaranteed perks, cash back and travel miles with other cc's and by purchasing at Best Buy, versus competitors. Very disappointing how instead of rewarding your loyal customers, you turn your back on us. I equate this with promos that reward first time buyers or subscribers with additional discounts that don't apply to existing members.

Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree".  Honestly most people won't take the survey for a chance at something.  Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)

 

I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree.  It would build value towards your brand (My Best Buy) and give customers something they can actually use.  Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.

 

It doesn't have to be a lot, 20-50 points may be good enough per survey.  Most companies are putting value in these surveys so this benefit would drive awareness as well.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

The XBOX Series X and PS5 pre-orders were a total disaster. The pre-order was plagued with bots ordering multiple systems, and prevented consumers from making the purchase. The item status would go from add to cart, to sold out, to coming soon, and eventually, all sold out.

 

Launch day was a total debocal too. I was insanely angry because I stayed up late, the timer expired, status of coming soon did not change until at least 5 minutes after the countdown expired, then immediately goes to sold out.. WHAT? how does something sell out in 1 second? Either the bots won, or there was absolutely no stock, and we all waited for nothing.

 

PLEASE, PLEASE, PLEASE... put in place captcha and 2 factor for launch days, limited items, major holidays when actually making the purchase. Make people not only sign into their My Best Buy, but also captcha, and 2-factor when actually checking out.

 

If not for special events, holidays, etc...Then make it for any purchase exceeding a certain dolar amount like say, $199 and above require captcha and 2-factor at checkout

I’d like to propose that BestBuy create a back order list by invitation only to My Best Buy members, starting with Elite Plus and moving down from there. Too may of the consoles being released through BestBuy.com and other retailers are being poached by scalpers, and resold for sometimes twice the retail price. I have literally been checking every day for almost a year to get one. It seems like Best Buy would want their best customers to be the first to benefit from their new stock, rather than a bunch of scalpers. Thoughts?

The combination of product shortages and scalping has made it nearly impossible for the average customer to purchase Graphics Cards and Next Gen Consoles from BestBuy. These items come in stock every so often but seem to be sold out within minutes (if not seconds). I have a few ideas that I believe can help reduce frustration for your customers and prevent scalpers from buying up all of the product that drops.

 

1. Pre-order options:

 

This would reduce customer frustration as they won't have to constantly monitor the product only do be disappointed when they aren't quick enough to snag their desired GPU/Console.

 

2. Link GPU/Console purchases to some form of photo ID (driver’s license):

 

This would more effectively allow BestBuy to limit the number of these high demand products that a person can purchase in a certain time frame. It prevents people from using multiple accounts and names to make these purchases. It would also make it much harder for bots to buy the stock within seconds.

 

3.  Make high demand items like these only available for purchase/preorder in store or on the phone:

 

As stores are now open for in person purchases, this would make it impossible for bots to buy all the stock. It would still provide people who cannot come into the store a way to purchase.

 

These are my suggestions, hope it can help.

 

*I am an employee. I know that BestBuy wants to be "customer obsessed" and help their customers in every way possible. I feel like these ideas can help BestBuy to assist our customers who are trying to obtain these hard-to-find items. 

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

• It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.

• Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.

• Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.

Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.

The 24/7 Elite customer service line is not helping anyone and only frustrating customers  The line is limited to My Best Buy program questions only, which include the following as stated; 

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning?  All of these issues can be resolved during the day.  The forums and moderators are already an excellent option to resolve anything related to these issues.  

 

If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it.   Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.   

 

If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.  

 

I'm not sure maybe I'm wrong.  I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline.  I'm assuming it is very costly to keep up such a service.  I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.

As everyone knows, the bots are buying up all the PS5 within minutes after they come online. As an elite plus members, we should get something like, for the 1st hour only elite plus members can buy. Or we should be able to backorder it. Pay now and when it becomes available an email will be sent on how to receive the PS5.
Please help out the members that spend the most at your store.
Thank you

 Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment. 

 

A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.

 

I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.

 

If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.

 

I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.

 

I keep seeing promotion after promotion for 3X My BB pts on cameras, cell phones, bladeless fans, dvd pre-orders & washer/dryers but why no love for video game systems. Since we don`t get the 2x My BB on systems thru GCU already at least throw us a bone with a 5x pt promo. And I say 5x not 3x because for all the other items you`re not already investing $120 to get access to the deal. These are $200-$500 items that should generate a good amount of warranties along with other add on sales so they deserve to be treated like the other items in the same price points.

 

 

I`d suggest marketing the offer in the weekly ad for better exposure & packaging system deals with GCU, premier title releases & accessories(LE ones with game or console).

Would you please consider allowing Elite Plus members exclusive access to the purchase of the PS5?

 

Either hold an event that allows confirmed Elite Plus members only to make their purchase or allow Elite Plus Members to pre-order, while you vet that we are not bots, you can release the units in order that they were placed.

 

I don't have time to monitor twitter for drop notifications and then come to the BB site and fight with bots, I'd simply like to have a personal link for me as a confirmed Elite Plus member that I can use to place my order.

 

Please consider this to calm some of the madness for your most loyal customers.

 

This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

 

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

 

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

One of the main weaknesses in the used game dept. of BB is that overall stock is very hit or miss. A way to increase stock & increase GCU subs would be to offer some more innovative promos outside of just the 50%/100% bonuses. Offer an extra $2, $3 or $5 per trade on titles that have at least a $2 or $3 base value on trades with a total of 3, 5 or 7 total games. Or offer an extra $10 per trade with 8 or more games.

And the system needs to adjust accordingly when the customer has enough games to warrant additional promotional credit. So if I trade in 17 eligble games then I`d get the $10 promo twice for a total of $20 extra credit.

You also need more targeted game promotions, meaning when your stock is lacking of certain titles say Mario Kart 8 then print promotional materials specifically designed to get people to trade Mario Kart 8 in. Do this at least twice a month with a list of 5-10 games & market it as "BB`s most wanted trades". You`re gonna make a higher profit on reselling used titles than new ones so this should be a no brainer. You already have the used game deals of the week socross promote the two for the benefit of the entire used game dept.

The only downfall with these added promotions is that the staff needs to be on the ball completing trades faster & correctly.

Since it now cost an additional $1,000 to reach elite plus over premier silver the rewards/perks/benefits should also be increasing. Previous premier silver promos maxed at 3X like at the shopping events and coupons so now they should reach 5x like this past weekends 5x promo.

This would be a true game changer & a catalyst promo for big ticket sales

1- Having this promo in place when the SuperBowl is coming for tv sales

2- When new tablets/phones release

3- When the Steam Machine/Retron5 consoles release

4- Kicking off the 2014 holiday shopping season

5- When new tech tv`s hit the shelves

6- Kicking off the 2014 holiday shopping season

7- In conjunction with E3, CES & other electronic shows/events

8- And since you won`t price match on Black Friday offer elite plus members the bonus during the early access event

A minor suggestion that actually could help alot of customers & staff. I know there`s hard plastic RZ silver cards b/c I have 2 but I don`t have an Elite Plus card. These should be sent to all current members & on the back of the respective cards the benefits of each one should be listed. The listing would be a great help in regards to GCU as your boards are filled with customers complaining about the same issues over & over again. Have the cards mention "don`t forget your 10% trade in bonus(even when there`s a 50% or 100% offer)", "Enjoy your 10% off all used games" & "Enjoy your 20% discount on all new games even when they`re on sale".

Detailed breakdowns of the benefits are definitely needed since there remains to be a large number of customers who are losing out on what they paid for a on a consistant basis. At any given time you`ll see 3-5 post regarding the loss of 2X pts, no 10% bonus or 10% discount on used and/or no 20% discount on new games. Even worse the customers who`re fully aware of the benefits they should be receiving are being denied by managers giving the wrong info altogether like "it`s one or the other" or "the 20% doesn`t apply to new games on sale".

Being able to provide the card would go a long way toward eliminating some of these issues(along with more staff training) plus it`s a consistant wallet reminder why to shop at BB.

I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at bestbuy.com every day to see if it's out yet.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.