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Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.
Status: Acknowledged
Thanks for the suggestion. You can already trade-in The Last of Us for PS3 and then use the gift card you receive to purchase the new version.

5X My BB Bonus Pts on Video Game Hardware

Status: Acknowledged
by on ‎05-06-2014 11:07 AM

I keep seeing promotion after promotion for 3X My BB pts on cameras, cell phones, bladeless fans, dvd pre-orders & washer/dryers but why no love for video game systems. Since we don`t get the 2x My BB on systems thru GCU already at least throw us a bone with a 5x pt promo. And I say 5x not 3x because for all the other items you`re not already investing $120 to get access to the deal. These are $200-$500 items that should generate a good amount of warranties along with other add on sales so they deserve to be treated like the other items in the same price points.

 

 

I`d suggest marketing the offer in the weekly ad for better exposure & packaging system deals with GCU, premier title releases & accessories(LE ones with game or console).

Status: Acknowledged

The My Best Buy team is always considering new promotions, but will not be moving forward on this idea at this time.

We want Casio Tr200

Status: Acknowledged
by Orgeo on ‎11-15-2012 05:12 PM

Casio just published a new camera Casio Tr200.  Many of my friends want to buy this camera, but we cannot find it in Best Buy.  Can Best Buy provide this camera for us to shop?  We will love to see that !!

Status: Acknowledged
I did hear back on this, and unfortunately we will not be carrying the Casio TR200. Thanks for everyone's input.
One of the main weaknesses in the used game dept. of BB is that overall stock is very hit or miss. A way to increase stock & increase GCU subs would be to offer some more innovative promos outside of just the 50%/100% bonuses. Offer an extra $2, $3 or $5 per trade on titles that have at least a $2 or $3 base value on trades with a total of 3, 5 or 7 total games. Or offer an extra $10 per trade with 8 or more games.

And the system needs to adjust accordingly when the customer has enough games to warrant additional promotional credit. So if I trade in 17 eligble games then I`d get the $10 promo twice for a total of $20 extra credit.

You also need more targeted game promotions, meaning when your stock is lacking of certain titles say Mario Kart 8 then print promotional materials specifically designed to get people to trade Mario Kart 8 in. Do this at least twice a month with a list of 5-10 games & market it as "BB`s most wanted trades". You`re gonna make a higher profit on reselling used titles than new ones so this should be a no brainer. You already have the used game deals of the week socross promote the two for the benefit of the entire used game dept.

The only downfall with these added promotions is that the staff needs to be on the ball completing trades faster & correctly.
Status: Acknowledged

We will not be moving forward with this idea.

 Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment. 

 

A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.

 

I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.

 

If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.

 

I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.

 

Status: Acknowledged
Thanks for all the input on this idea.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

Status: Acknowledged

Thanks for the input on this idea.

A minor suggestion that actually could help alot of customers & staff. I know there`s hard plastic RZ silver cards b/c I have 2 but I don`t have an Elite Plus card. These should be sent to all current members & on the back of the respective cards the benefits of each one should be listed. The listing would be a great help in regards to GCU as your boards are filled with customers complaining about the same issues over & over again. Have the cards mention "don`t forget your 10% trade in bonus(even when there`s a 50% or 100% offer)", "Enjoy your 10% off all used games" & "Enjoy your 20% discount on all new games even when they`re on sale".

Detailed breakdowns of the benefits are definitely needed since there remains to be a large number of customers who are losing out on what they paid for a on a consistant basis. At any given time you`ll see 3-5 post regarding the loss of 2X pts, no 10% bonus or 10% discount on used and/or no 20% discount on new games. Even worse the customers who`re fully aware of the benefits they should be receiving are being denied by managers giving the wrong info altogether like "it`s one or the other" or "the 20% doesn`t apply to new games on sale".

Being able to provide the card would go a long way toward eliminating some of these issues(along with more staff training) plus it`s a consistant wallet reminder why to shop at BB.

Status: Acknowledged

Since the My Best Buy program has moved away from physical cards, and Gamers Club Unlocked is part of the My Best Buy program, we will not be implementing this idea.

This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

 

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

 

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

Status: Acknowledged

Since it now cost an additional $1,000 to reach elite plus over premier silver the rewards/perks/benefits should also be increasing. Previous premier silver promos maxed at 3X like at the shopping events and coupons so now they should reach 5x like this past weekends 5x promo.

This would be a true game changer & a catalyst promo for big ticket sales

1- Having this promo in place when the SuperBowl is coming for tv sales

2- When new tablets/phones release

3- When the Steam Machine/Retron5 consoles release

4- Kicking off the 2014 holiday shopping season

5- When new tech tv`s hit the shelves

6- Kicking off the 2014 holiday shopping season

7- In conjunction with E3, CES & other electronic shows/events

8- And since you won`t price match on Black Friday offer elite plus members the bonus during the early access event

Status: Acknowledged

I heard back from the business team on this, and we will not be moving ahead with this idea at this time. They did say this is something we might re-visit in the future.

BestBuy @Gamer/GCU coupons have provided some of the THE BEST GAME DEALS EVER....EVER!!! And that`s insanely remarkable considering their short lifespan & being limted to just one retailer. These gave BestBuy the edge by far & now in few short months you`re giving them up, giving up an edge when you need it the most. $120 for 2 yrs of GCU is high plain & simple but the 20% off is AMAZING plain & simple too.

 

I know this was a business decision based mainly on money no doubt but my fear along with alot of others is that you`ll lean solely on the 20% off going forward which is a mistake that will cost you in the long run. $47.99 on day 1 is AMAZING but I along with many other consumers have found it better to wait for the best deal since they come so fast due to competition. And with consumers being more willing to wait you`re going to have quite a hard time selling them on paying $120 upfront to save the same amount they could achieve by just waiting a few weeks/months.

 

Bottom line, BestBuy you NEED the @Gamer/GCU coupons in one form or another & giving up on them will hurt you & GCU. You`ve failed to perfect your gaming coupons as a whole by not being diverse & including enough 3DS/PSV/PC games. The total #`s of coupons offered per month was also lacking & now it`s all going away. For $120 GCU should be fully loaded with perks/promos/benefits not a program that BB has put all their eggs in 1 basket.

o

You HAVE TO achieve some balance or in 12-18 months you`ll be changing GCU AGAIN & that`s what NOBODY wants.

Status: Acknowledged
Thanks for the continued insights into this part of our business. I can say that we are continuing to work to improve this program and we truly do appreciate the feedback.
Provide a customer service contact form and email address particularly for my best buy elite members. I don't need another web forum in my life and not everything is a call on the phone or live chat issue. Customer service is first and foremost about service, and not being available via a standard method of communication like email sends a message that service is not a priority. Just a thought.
Status: Acknowledged

At this time we will not have a contact form or general email address dedicated to customer service. Thanks for the suggestion.

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.

 

Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20

Destiny

  • Best Buy = $10
  • Kmart = $20

 

TitanFall

  • Best Buy = $10
  • Dell = $25
  • Kmart = $20

 

Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.

 

And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's

 

Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.

Revamp price match

Status: Acknowledged
by kris340 on ‎04-10-2018 09:37 AM

I just ran into a brick wall when trying to price match a camera I found.  The camera, via best buy, will have to be ordered online and delivered. It is not available in store.  However, the price match required that the ritz camere store, where I found the camera $50 cheaper, be within 25 miles.  Ironically it is about 45 miles away.  They don't have the camera in store either.  But, because the store was more than 25 miles I was not able to take part in the price match.  Either way I have to order the camera online and have it delivered.  There is not any real incentive to buy the camera at best buy if I can get the same product, from a reputable source, $50 cheaper.  Has best buy considered looking at the price match policy to better reflect the expectations of online buying?  If the camera were able to be picked up in store at best buy I could see the validity of not honoring the price match, but both would have to come via a shipment.

Status: Acknowledged

Thanks for sharing your thoughts on our price match guarantee. At this time we will not be making any changes to our price match guarantee.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

Status: Acknowledged
I did hear back on this and we will not be implementing this idea.

I think you guys should reconsider(It was added to the list by mistake earlier) adding Gears of War: Ultimate Edition to the $10 pre-order reward certificate program. I remember the same thing happened with the Halo Master Chief Collection last year but Best Buy later decided to add it back.

Status: Acknowledged

Gears of War: Ultimate Edition is not a part of the My Best Buy Get $10 per game offer. We apologize for any confusion or inconvenience.

I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at bestbuy.com every day to see if it's out yet.

Status: Acknowledged
I don't see that we have the "coming soon" tag any longer. Thanks for the idea.

I went to purchase some iTunes gift cards today since they were having a sale and I found out I had reward certificates to use so I went to apply them only to get an error message that they can't be applied.  This seems silly, as in the past, I've been able to apply reward certificates towards iTunes gift cards.  It just seems like this whole "Elite" rewards program is becoming less and less rewarding by the day and I really do fear that you're going to end up running away all your loyal customers because it seems like everything you do is about maximizing benefits on your end while mnimizing them on ours (like taking up the number of dollars you have to spend while reducing the number of days for returns, etc. etc.). I really don't have anything else to use these points on and I already reedemed them so now I feel like I'm at somewhat of a loss. 

Status: Acknowledged

Default shipping for Silver Members

Status: Acknowledged
by teh_john on ‎12-30-2012 04:24 AM

Pretty simple: default shipping for Silver Reward Zone members should default to priority shopping; not standard. Of course I want the product sooner and it's frustrating when someone assumes you'll get it sooner because it's a perk.

Status: Acknowledged
Thanks for the input.

BLACK FRIDAY

Status: Acknowledged
by ChillerMonster on ‎11-12-2013 08:41 AM

It's a real shame that I won't be spending any christmas dollars at Best Buy this year, unlike years before. Since you guys chose to create a choice between ruining Thanksgiving Day or completely missing out on the best deals, I will be doing my electronics shopping online.

 

If you want my dollars to return to your stores, then you need to return Black Friday to FRIDAY!

Status: Acknowledged

Improvements to the Trade-In system

Status: Acknowledged
by jac522 on ‎08-30-2015 11:37 PM

A few points that you may want to consider for revising your trade-in system.

 

  • Make it Faster, GameStop has a very fast process that involves them changing modes on their registers and they can scan all of the games in a row. At Best Buy you have to go into etk and login into the trade-in application and then put the My Best Buy info in and then you can start scanning. But with every game you scan they have to click the condition of the game, which makes no sense to me. The conditions are working or not working but the employee has to select one and then scan another game. The employee should be able to scan one game and right away scan another.

 

  • Use the card reader to show the transaction in progress. This one is big because that way we can see if GCU is showing up correctly and the price of each game as it is added to the transaction. Also a note with the card reader, it can take forever to bring up the customer info for us to accept then sign the pad. I've waited 40 seconds before it showed up. If you show the transaction in progress then you could make the info and signature screens come up faster as well. 

 

  • Simply the receipt process, printing out 10 pages when trading in 7 or 8 games seems like a waste of paper. 2 pages is the customer receipt and the rest is a page the employee has to attach to the game. It's a waste of time for them to taping each page to each game. Possibly print out one page for them to attach to all of the games or just keep track of the number of games a store is sending to MN digitally. You could also include an option of the receipt being emailed to us, as you do ask for our email during a trade-in.

 

  • Educate the employees, I have heard many cases where a employee and manager won't take a disc only game. Make sure you get the word out about taking disc only games and promos like the $50 tablet one you are doing now. It can make a customer mad and not want to return to a Best Buy if an employee is rude or doesn't understand how to use the trade-in system. 

 

  • Work with local governments to simply the trade-in process, having to give a fingerprint or a photo of yourself can make one feel like a crook. I understand you have to follow the laws but why does it only apply to Best Buy in certain cities? For example, one store in my area has to take a picture of you with a trade-in transaction but the GameStop right down the street doesn't, even though they are in the same city. 

 

  • If you did this I would love Best Buy until I die. Put the trades on a different card (like a trade-in card) that would make my purchase tax-free. At GameStop they use a trade-in card when I do a trade-in because in Wisconsin, and many other states, tax on a trade-in is not added. The reasoning behind this is because the state assumes you paid tax on the original product and therefore you shouldn't be taxed on the value you get from it. It's like trading in your car, you pay sales tax on the price not covered by your trade-in. I don't see why Best Buy couldn't do this. It adds more value to the trade-in and in your legal rights to do so in certain states. 

 

If you can do any of these (especially the last one)  it will benefit us all Smiley Happy

Status: Acknowledged

Thanks for the suggestions.

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