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New Idea

Because of how long it has been taking to recieve these coupon packs & most people are trying to time the coupons with the right sale BB should have them avail. in-store for purchase when you become unlocked. Cross promote the coupons along with the weekly ad & make sure your game reps are aware that way unlocked memberships will increase as a result of the exposure. If a person can make use of the program on day 1 when spending $15 upfront then the chances of them joining increase.

 

If BB were to sponsor special coupons packs that would also be avail. in-store this would generate instant revenue from the sponsers, increased sales & increase unlocked memberships as well.

 

Make it so BB make it so.

Status: Acknowledged
I'm changing this one to Acknowledged since it isn't really relevant any longer. These welcome kits are no provided digitally when a Reward Zone member signs up to be a Gamers Club Unlocked member.

RZ Points for Customer Survey

Status: Acknowledged
by Valued Contributor on ‎06-22-2014 12:53 PM

Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree".  Honestly most people won't take the survey for a chance at something.  Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)

 

I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree.  It would build value towards your brand (My Best Buy) and give customers something they can actually use.  Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.

 

It doesn't have to be a lot, 20-50 points may be good enough per survey.  Most companies are putting value in these surveys so this benefit would drive awareness as well.

Status: Acknowledged

At this time we will not be moving ahead with this idea. The closest thing we do is give My Best Buy points to customers that post approved product reviews on BestBuy.com.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

  • It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.
  • Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.
  • Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.
Status: Acknowledged

We do provide live chat on our website, and these agents can provide policy information and post-purchase price matches.

Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.
Status: Acknowledged
Thanks for the suggestion. You can already trade-in The Last of Us for PS3 and then use the gift card you receive to purchase the new version.

We want Casio Tr200

Status: Acknowledged
by Orgeo on ‎11-15-2012 05:12 PM

Casio just published a new camera Casio Tr200.  Many of my friends want to buy this camera, but we cannot find it in Best Buy.  Can Best Buy provide this camera for us to shop?  We will love to see that !!

Status: Acknowledged
I did hear back on this, and unfortunately we will not be carrying the Casio TR200. Thanks for everyone's input.

5X My BB Bonus Pts on Video Game Hardware

Status: Acknowledged
by on ‎05-06-2014 11:07 AM

I keep seeing promotion after promotion for 3X My BB pts on cameras, cell phones, bladeless fans, dvd pre-orders & washer/dryers but why no love for video game systems. Since we don`t get the 2x My BB on systems thru GCU already at least throw us a bone with a 5x pt promo. And I say 5x not 3x because for all the other items you`re not already investing $120 to get access to the deal. These are $200-$500 items that should generate a good amount of warranties along with other add on sales so they deserve to be treated like the other items in the same price points.

 

 

I`d suggest marketing the offer in the weekly ad for better exposure & packaging system deals with GCU, premier title releases & accessories(LE ones with game or console).

Status: Acknowledged

The My Best Buy team is always considering new promotions, but will not be moving forward on this idea at this time.

One of the main weaknesses in the used game dept. of BB is that overall stock is very hit or miss. A way to increase stock & increase GCU subs would be to offer some more innovative promos outside of just the 50%/100% bonuses. Offer an extra $2, $3 or $5 per trade on titles that have at least a $2 or $3 base value on trades with a total of 3, 5 or 7 total games. Or offer an extra $10 per trade with 8 or more games.

And the system needs to adjust accordingly when the customer has enough games to warrant additional promotional credit. So if I trade in 17 eligble games then I`d get the $10 promo twice for a total of $20 extra credit.

You also need more targeted game promotions, meaning when your stock is lacking of certain titles say Mario Kart 8 then print promotional materials specifically designed to get people to trade Mario Kart 8 in. Do this at least twice a month with a list of 5-10 games & market it as "BB`s most wanted trades". You`re gonna make a higher profit on reselling used titles than new ones so this should be a no brainer. You already have the used game deals of the week socross promote the two for the benefit of the entire used game dept.

The only downfall with these added promotions is that the staff needs to be on the ball completing trades faster & correctly.
Status: Acknowledged

We will not be moving forward with this idea.

 Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment. 

 

A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.

 

I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.

 

If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.

 

I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.

 

Status: Acknowledged
Thanks for all the input on this idea.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

Status: Acknowledged

Thanks for the input on this idea.

This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

 

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

 

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

Status: Acknowledged

What if Insignia was a name that meant it could be returned to Best Buy and create a profit !

Remember return deposits ?
Remeber trade in value ?

If cars were treated like most things Best Buy sells we would be up to the sky in stacks of cars

to be shreaded instead of resold as used.

Every parking lot would be filled with only working vehicles and repair shops would be downsized

as broken cars were to expensive to fix.

But then they would be inexpensive again like $1000 for economy or $10,000 for top of the line so

I guess there is a bright side to this blight !

Since China stopped accepting e-waste companies like Best Buy have been put in the possition of

accepting the tech products and finding a way to defray the cost of disposal.

 

My idea is not novel or unique and therefore probubly not popular but what if we went back to design for

servicabilty and long life.

What if we went back to QUALITY as the domininant feature instead of pixels and diiagonal size vs cost.

 

Building cheaper should include better as well.
Let's think a "Better Buy" is at "Best Buy" or change the name to "Good Buy" as in goodbye !

I can't do it alone as I am near end of  my patient life as well having seen when "Quality was job one"

was compared to "Fix Or Repair Daily".
The World's Faire in the 1960's envisioned a life of comfort and luxury and we all bought it and now

we need to return that life style for heaps of junk or old stuff no one wants.

 

Pay back is a b....

 

Anyone else up for pushing back on manufacturers and time to get it back down to EARTH before

there is no space on EARTH left ?

 Start today to complain a little louder and longer but not to those salepeople but to the CEO and VP's that

can make a change happen !

 

https://corporate.bestbuy.com/about-best-buy/hubert-joly/

Hubert Joly is chairman and CEO of Best Buy Co. Inc., the leading provider of consumer technology products and services, with approximately 125,000 employees in North America and approximately $40 billion in annual revenue.


Now, Mr. Joly is leading Best Buy into its next phase, Best Buy 2020: Building the New Blue. In this next phase, Best Buy is driven by a clear purpose: to help customers pursue their passions and enrich their lives with the help of technology. 


Under Mr. Joly’s leadership, Best Buy has committed to help provide, each year, technology training and career pathing to one million under-served teens in the US. Additionally, Best Buy is on a path to reduce its carbon footprint by 60 percent.

Status: Acknowledged

Thanks for the suggestion. The rate technology is currently advancing, and changing, I just don't see any manufacturer following through with this idea. Why fix something that is no longer relevant technology when you can buy comparable technology for less that it would cost to repair said item.

A minor suggestion that actually could help alot of customers & staff. I know there`s hard plastic RZ silver cards b/c I have 2 but I don`t have an Elite Plus card. These should be sent to all current members & on the back of the respective cards the benefits of each one should be listed. The listing would be a great help in regards to GCU as your boards are filled with customers complaining about the same issues over & over again. Have the cards mention "don`t forget your 10% trade in bonus(even when there`s a 50% or 100% offer)", "Enjoy your 10% off all used games" & "Enjoy your 20% discount on all new games even when they`re on sale".

Detailed breakdowns of the benefits are definitely needed since there remains to be a large number of customers who are losing out on what they paid for a on a consistant basis. At any given time you`ll see 3-5 post regarding the loss of 2X pts, no 10% bonus or 10% discount on used and/or no 20% discount on new games. Even worse the customers who`re fully aware of the benefits they should be receiving are being denied by managers giving the wrong info altogether like "it`s one or the other" or "the 20% doesn`t apply to new games on sale".

Being able to provide the card would go a long way toward eliminating some of these issues(along with more staff training) plus it`s a consistant wallet reminder why to shop at BB.

Status: Acknowledged

Since the My Best Buy program has moved away from physical cards, and Gamers Club Unlocked is part of the My Best Buy program, we will not be implementing this idea.

Since it now cost an additional $1,000 to reach elite plus over premier silver the rewards/perks/benefits should also be increasing. Previous premier silver promos maxed at 3X like at the shopping events and coupons so now they should reach 5x like this past weekends 5x promo.

This would be a true game changer & a catalyst promo for big ticket sales

1- Having this promo in place when the SuperBowl is coming for tv sales

2- When new tablets/phones release

3- When the Steam Machine/Retron5 consoles release

4- Kicking off the 2014 holiday shopping season

5- When new tech tv`s hit the shelves

6- Kicking off the 2014 holiday shopping season

7- In conjunction with E3, CES & other electronic shows/events

8- And since you won`t price match on Black Friday offer elite plus members the bonus during the early access event

Status: Acknowledged

I heard back from the business team on this, and we will not be moving ahead with this idea at this time. They did say this is something we might re-visit in the future.

BestBuy @Gamer/GCU coupons have provided some of the THE BEST GAME DEALS EVER....EVER!!! And that`s insanely remarkable considering their short lifespan & being limted to just one retailer. These gave BestBuy the edge by far & now in few short months you`re giving them up, giving up an edge when you need it the most. $120 for 2 yrs of GCU is high plain & simple but the 20% off is AMAZING plain & simple too.

 

I know this was a business decision based mainly on money no doubt but my fear along with alot of others is that you`ll lean solely on the 20% off going forward which is a mistake that will cost you in the long run. $47.99 on day 1 is AMAZING but I along with many other consumers have found it better to wait for the best deal since they come so fast due to competition. And with consumers being more willing to wait you`re going to have quite a hard time selling them on paying $120 upfront to save the same amount they could achieve by just waiting a few weeks/months.

 

Bottom line, BestBuy you NEED the @Gamer/GCU coupons in one form or another & giving up on them will hurt you & GCU. You`ve failed to perfect your gaming coupons as a whole by not being diverse & including enough 3DS/PSV/PC games. The total #`s of coupons offered per month was also lacking & now it`s all going away. For $120 GCU should be fully loaded with perks/promos/benefits not a program that BB has put all their eggs in 1 basket.

o

You HAVE TO achieve some balance or in 12-18 months you`ll be changing GCU AGAIN & that`s what NOBODY wants.

Status: Acknowledged
Thanks for the continued insights into this part of our business. I can say that we are continuing to work to improve this program and we truly do appreciate the feedback.

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.

 

Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20

Destiny

  • Best Buy = $10
  • Kmart = $20

 

TitanFall

  • Best Buy = $10
  • Dell = $25
  • Kmart = $20

 

Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.

 

And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's

 

Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

Status: Acknowledged
I did hear back on this and we will not be implementing this idea.

I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at bestbuy.com every day to see if it's out yet.

Status: Acknowledged
I don't see that we have the "coming soon" tag any longer. Thanks for the idea.

I think you guys should reconsider(It was added to the list by mistake earlier) adding Gears of War: Ultimate Edition to the $10 pre-order reward certificate program. I remember the same thing happened with the Halo Master Chief Collection last year but Best Buy later decided to add it back.

Status: Acknowledged

Gears of War: Ultimate Edition is not a part of the My Best Buy Get $10 per game offer. We apologize for any confusion or inconvenience.

Default shipping for Silver Members

Status: Acknowledged
by teh_john on ‎12-30-2012 04:24 AM

Pretty simple: default shipping for Silver Reward Zone members should default to priority shopping; not standard. Of course I want the product sooner and it's frustrating when someone assumes you'll get it sooner because it's a perk.

Status: Acknowledged
Thanks for the input.

BLACK FRIDAY

Status: Acknowledged
by ChillerMonster on ‎11-12-2013 08:41 AM

It's a real shame that I won't be spending any christmas dollars at Best Buy this year, unlike years before. Since you guys chose to create a choice between ruining Thanksgiving Day or completely missing out on the best deals, I will be doing my electronics shopping online.

 

If you want my dollars to return to your stores, then you need to return Black Friday to FRIDAY!

Status: Acknowledged
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