With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

• Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

• Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

• Problems with GCU Activating correctly at purchase or not applying to games correctly

• Problems with Pre-Order $10 Certificates not showing up on accounts when they should

• Any potential Trade-In Problems

• Not receiving Welcome coupons from GCU when signing up

• Any Gaming Promos not applying correctly to a order

• A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

• It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

• and many many more reasons

 

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

 

 

 

 

 

 

Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.

Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.

Courtesy extention = $5.

One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).

I was in the hardcopy format but was not even able to switch to digital....

 

 

Bring back the coupons!

@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.

Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple

1-Increase the total # of coupons to 18-20.

2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.

3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.

 

Here's an sample monthly breakdown

3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)

3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)

3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)

3-4 Coupons dedicated to 3DS handheld

3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)

3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.

 

You also might wanna consider added a "special" coupon that can be used universally w/an  extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.

 

The XBOX Series X and PS5 pre-orders were a total disaster. The pre-order was plagued with bots ordering multiple systems, and prevented consumers from making the purchase. The item status would go from add to cart, to sold out, to coming soon, and eventually, all sold out.

 

Launch day was a total debocal too. I was insanely angry because I stayed up late, the timer expired, status of coming soon did not change until at least 5 minutes after the countdown expired, then immediately goes to sold out.. WHAT? how does something sell out in 1 second? Either the bots won, or there was absolutely no stock, and we all waited for nothing.

 

PLEASE, PLEASE, PLEASE... put in place captcha and 2 factor for launch days, limited items, major holidays when actually making the purchase. Make people not only sign into their My Best Buy, but also captcha, and 2-factor when actually checking out.

 

If not for special events, holidays, etc...Then make it for any purchase exceeding a certain dolar amount like say, $199 and above require captcha and 2-factor at checkout

I fully understand why it WAS necessary to have to wait 30 days for RZ points to post but there's a simple way for this to be resolved without putting BB at risk for fraud/exploitation.

 

Add an option to the MYRZ.com site that would allow a customer to forfeit the ability to return it completely in return for the RZ points posting immediately. Also, there should be a way to complete this in-store as well. Exchanges however should be allowed but only for the SAME PRODUCT & it would have to be DEFECTIVE. In cases where the defective item is no longer in-stock it would still require a managers override anyways so they would need to use good judgment in both protecting BB & providing good fair customer service. Store credit towards for an equivalent product for an even exchange or towards an upgraded product in which the customer would be responsible for covering the additional remaining balance would suffice. But since the managers SHOULD have been trained correctly in the matters of customer service this really shouldn't be an issue should it?

 

The system should require NO LESS THAN 4 CONFIRMATIONS(2 to begin the forfeit process & 2 more to accept the RZ points). This way there's ZERO EXCUSE that can be made of a person accidentally completing the forfeit process & not being aware of what they were doing.

 

I think this fairly protects BB's interest along with offering another reason to shop @ BB for convenience, customer service & overall value..

Would you please consider allowing Elite Plus members exclusive access to the purchase of the PS5?

 

Either hold an event that allows confirmed Elite Plus members only to make their purchase or allow Elite Plus Members to pre-order, while you vet that we are not bots, you can release the units in order that they were placed.

 

I don't have time to monitor twitter for drop notifications and then come to the BB site and fight with bots, I'd simply like to have a personal link for me as a confirmed Elite Plus member that I can use to place my order.

 

Please consider this to calm some of the madness for your most loyal customers.

 

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

The overwhelming general concensus is that Gamer`s Club Unlocked(GCU) is a great program(arguably the best one out) but at $120 upfront for 2 years a little overpriced. And with benefits/perks of the previous program being reduced or completely eliminated while the upfront cost has increased 4x per year it`s a little underwhelming honestly. Most consumers would accept a price increase even to $120 IF the benefits warranted the increased cost.

Offering $15 credit(750 MyBB points) for every $150 spent on gaming related items would immediately provide tremendous value to GCU along with further encouraging customers to make all of there gaming purchases at BB. This benefit would be a big perk to tip the scale in BB`s favor whenever all thing s are even retailer to retailer. And customers who are aware their $5-$15 away from another $15 and/or about to make purchase that will net another $15 credit would certainly pick up an extra item or two to get the added credit. Plus knowing there`s a 15 day wait for the points to post we`d wanna get the clock started that way when a deal pops up the credit already available.

Another way to put this in place and strengthen GCU could be to allow the pc to auto-generate a $15 BB giftcard when $150 pre-tax is reach in-store/online. If you`re going to allow free Gamer`s club to recieve a simliar benefit it should be less than $15 per $150 & the instant GC option should NOT be available to them. That way you`re rewarding paying members & enticing free members to upgrade to GCU.

In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.

We Don't Want A "PROMOTION!" We Want A Benefit!!!

Make the $20 Reward Zone For Game Club Members, a permanent benefit.

The concept is simple and easy as one, two, three. 

 

1.) $20 Reward Zone On Select New Releases For Gamer Club Members Only.

2.) $10 Reward Zone On Select New Releases For None Game Club Members.

3.) New Titles To Be Added Regularly For All Current Gaming Systems.

 

See, It doesn't need to be complicated.

Since BF 2019 was again disappointing for us Elite members, I want to know soon, not days before if next year Best Buy will be bringing back what Early Access used to be; a perk for those who earned it. I and others here gave up guaranteed perks, cash back and travel miles with other cc's and by purchasing at Best Buy, versus competitors. Very disappointing how instead of rewarding your loyal customers, you turn your back on us. I equate this with promos that reward first time buyers or subscribers with additional discounts that don't apply to existing members.

This is basically a customer benefit for locking most if not all of their yearly day 1 game purchases in at BB. If a customer pre-orders/purchase a pre-set amount of games then once the final game purchase has cleared that added bonus is attached to that purchase.

A customer places 5 eligble titles into their shopping queue(say 5 of the current $10 pre-order titles) & once they pre-order/purchase all 5 the fifth game would recieve $60 in myBB points, $40 bonus for the previous 4 games & $20 for the final game(the reg. $10 + $10 bonus).

Maybe the # of games would need to increase to 10 resulting in $200 total credit or a possible way to allow all game pre-orders to recieve some credit compensation.

Either option is a huge financial committment to BB & $120 GCU, $300 or $600 annually, but BB has the benefit of larger pre-orders amounts which should equate to cheaper per unit orders.

Being able to advertise "EVERY NEW GAME IS $47.99 WITH $20 CREDIT" would completely remove key competitors in the gaming market. And the added affects on GCU with mybb points leading to non gaming sales & more active trade in volumes serves to strengthen the entire program. Also, this would be an equally potent benefit combined with 20% off there would no longer be any reason not ro fork over $120.

Wolfenstein pre-order numbers should provide insight to how strongly the lure of $20 credit with 20% can be.

This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/

This is getting a little bit irritating, but 99.9% of the titles for Gamer's Club Unlocked happen to be for 360 and PS3. Sadly, Nintendo titles tend to be left out of this promotion and makes this membership useless if they don't buy 360 or PS3 games. Adding more Nintendo games and extending the promotion to handheld games would boost sales and spread to a bigger audience. Extending it to the 3DS could be a great idea. I know the games cost less, so the promotion could potentially be lowered to $10.

 

Suggestions: Wii U
Super Smash Bros 4

Mario Kart 8

Mario 3D World

Wonderful 101

Sonic Lost World

Donkey Kong Tropical Breeze

Bayonetta 2

X

 

Suggestions: 3DS

Sonic Lost World

Super Smash Bros 4

Zelda: A Link Between Worlds

Yoshi's Island

Mario & Luigi: Dream Team

 

 

Adding 3DS or Wii U titles to the mix would be enough to make me subscribe. I know a lot of others would too if Nintendo games were added.

Because of how long it has been taking to recieve these coupon packs & most people are trying to time the coupons with the right sale BB should have them avail. in-store for purchase when you become unlocked. Cross promote the coupons along with the weekly ad & make sure your game reps are aware that way unlocked memberships will increase as a result of the exposure. If a person can make use of the program on day 1 when spending $15 upfront then the chances of them joining increase.

 

If BB were to sponsor special coupons packs that would also be avail. in-store this would generate instant revenue from the sponsers, increased sales & increase unlocked memberships as well.

 

Make it so BB make it so.

Best Buy should sell this DLC stand alone for the Vegito character.  Its sold on ebay for up to 135 dollars!! I'd gladly pay 10 to a reliable/trustworthy source like Best Buy rather than risk an ebay scam!  Namco doesn't seem to plan to release it in USA on the PSN and i understand your company has a contract with bandai Namco for this item.

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.