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The combination of product shortages and scalping has made it nearly impossible for the average customer to purchase Graphics Cards and Next Gen Consoles from BestBuy. These items come in stock every so often but seem to be sold out within minutes (if not seconds). I have a few ideas that I believe can help reduce frustration for your customers and prevent scalpers from buying up all of the product that drops.
1. Pre-order options:
This would reduce customer frustration as they won't have to constantly monitor the product only do be disappointed when they aren't quick enough to snag their desired GPU/Console.
2. Link GPU/Console purchases to some form of photo ID (driver’s license):
This would more effectively allow BestBuy to limit the number of these high demand products that a person can purchase in a certain time frame. It prevents people from using multiple accounts and names to make these purchases. It would also make it much harder for bots to buy the stock within seconds.
3. Make high demand items like these only available for purchase/preorder in store or on the phone:
As stores are now open for in person purchases, this would make it impossible for bots to buy all the stock. It would still provide people who cannot come into the store a way to purchase.
These are my suggestions, hope it can help.
*I am an employee. I know that BestBuy wants to be "customer obsessed" and help their customers in every way possible. I feel like these ideas can help BestBuy to assist our customers who are trying to obtain these hard-to-find items.
Would you please consider allowing Elite Plus members exclusive access to the purchase of the PS5?
Either hold an event that allows confirmed Elite Plus members only to make their purchase or allow Elite Plus Members to pre-order, while you vet that we are not bots, you can release the units in order that they were placed.
I don't have time to monitor twitter for drop notifications and then come to the BB site and fight with bots, I'd simply like to have a personal link for me as a confirmed Elite Plus member that I can use to place my order.
Please consider this to calm some of the madness for your most loyal customers.
Scalping has been a big issue so I'm happy that Best Buy has been taking action so that more legitimate customers instead of bot farms have been able to purchase hardware. I think the current system may not be adequate for how advanced software has become. The random nature of release times for hardware means that places like nowinstock.com are the only hope for regular customers.
In Japan they use a pre-order lottery system to sell high demand items. How this works is that customers can opt-in to a pre-order lottery. From that lottery, emails are sent out to winning tickets that allow them to make the purchase.
How this can help combat scalping and be a better buying experience
Let me know what you think. I've been trying to get a 3070 and 5600x for a while. I think a lot of people are frustrated by the current situation and would like more to be done about the situation. I wonder if something like a lottery could be tested out.
The XBOX Series X and PS5 pre-orders were a total disaster. The pre-order was plagued with bots ordering multiple systems, and prevented consumers from making the purchase. The item status would go from add to cart, to sold out, to coming soon, and eventually, all sold out.
Launch day was a total debocal too. I was insanely angry because I stayed up late, the timer expired, status of coming soon did not change until at least 5 minutes after the countdown expired, then immediately goes to sold out.. WHAT? how does something sell out in 1 second? Either the bots won, or there was absolutely no stock, and we all waited for nothing.
PLEASE, PLEASE, PLEASE... put in place captcha and 2 factor for launch days, limited items, major holidays when actually making the purchase. Make people not only sign into their My Best Buy, but also captcha, and 2-factor when actually checking out.
If not for special events, holidays, etc...Then make it for any purchase exceeding a certain dolar amount like say, $199 and above require captcha and 2-factor at checkout
Its been a very hard for the avrager perosn to get there hands on a Nivdia 30 series GPU. Giving My Best Buy Elite/Elite Plus memberse a timed window, lets say 5~8 hours to buy the stock before the general public could when new stock becomes avalible when be a novel way to: fend of scaplers, given more of an avrage working joe time to get a card, grab some postive prasie from the from the online communtiy.and help encorage shopping @ BBY to keep youre level up.
Can definitly say, Evga implamernting there queuing system has bought a lot of good sentiment to the company during this crazy release.
Feels bad to miss the drop for the cards by 30 min~ and then turing around and see them imidelty relisted on eBay agian....
Would assuyme also there would be some limit 1 30 series card per houshold / account during this timned window and if you hand already oreded 1 you would no longer be eligable for hte timed window during hte next stock drop.
I would like to see Best Buy copy the program they have up in Canada at FutureShop for video game steelbooks. It would be great to get more exclusive video game steelbooks as pre-order bonuses. Best Buy here in the USA does offer steelbooks for video games but it is only on rare occassions.
Upcoming Steelbooks from FutureShop
Lightning Returns Final Fantasy Xiii
To whom it may concern,
I think I speak for thousands of Best Buy employees and customers across the United States/Canada who depend upon Best Buy for our gaming necessities. As a best buy employee I even found enthusiasm in offering Gamers Club Unlocked to my customers. We as a community of enthusiasts implore Best Buy to re-institute Gamers Club Unlocked or an updated membership with similar benefits. Without this membership to unite gamers to Best Buy, I see no link to keep gaming customers purchasing from Best Buy. Thank you.
This obviously is not a new idea, BUT ... I really would like to see BB allow reviews to be edited.
I recently reviewed a Google Pixel 4a, and I since have learned that my one very minor complaint about the phone is something that easily is resolved by going to Settings. I sure wish I could add that to my review.
I think these are reasonable things to add to the current unlocked membership program. Shouldn't cost Best Buy much to implement and gives a little bit more reason to join.
Why has Best Buy taken away points earned for special financing? I made a purchase for $249.99 and never recevied points due to selecting 6-month financing. Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy? This policy is not posted anywhere on the store fronts or by the registers. How is this ethical? Til this policy is made known in the store and online, points should be given to customers accordingly. This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers. Please fix this Best Buy, or show your customers the policy!
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.
Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.
Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
I know there are many other PS4 owners who would take advantage of this if it was offered.
Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.
Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?
With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Although I like the new gamers club unlocked program there were several perks sacrificed that used to make me get games day 1. I was able to become RZ silver based on mainly gaming deals but with the loss of the consistant $10(500 RZ points) pre-order bonuses & $10 RZ for every $150 spent on gaming I've done less & less of purchasing day 1. I know in order for these deals to continue there has to be a better give & take for BB to remain profittable so my suggestion is to offer a 3rd gamers club option that can be achieved/earned in more than 1 way.
If you were to buy 1 $60 release week game per month you'd spend $720 per year which is a large chunk of money to invest in games.
A-So say if you spend $1000 on games/accessories in 1 yr you would become GCU silver & a new set of benefits would be available.
B-Another way to become GCU silver would be participate in 12 pre-determined GCU/GCU Silver deals in 1 yr that would also warrant an upgrade since you would be supporting the program throughout the year.
C-The final way to earn GCU silver status would be to participate in 2 five for $100 deals in 1 yr with 1 major adjustment. We should be able to select the 10 games thoughout the year instead of just a list of 15. Several top notch titles would be excluded based on suits instead of customer demand which happens quite often(remember Batman Arkham Asylum was an underdog smash hit that lead to AC being blockbuster). The 5 for $100 was very very sound but the process(pre-order, issuing of $100) needed upgrades.
Editince the current GCU can be purchased then GCU Silver status should also be allowed but since the benefits are very generous the GCU Silver should be $30 per yr if not earned through the means above. Offer both GCU & GCU Silver for $40 so more people would do this vs paying $15 for GCU & another $30 for GCU SIlver.
Some perks I would like to see would include
1-A coupon book for GCU silver members
2-Special "sponsored" editions of the @gamer mag with coupons that would be directly tied to specific AAA titles.
3-Emailed deals just for CU silver members
4-An additional 10% off ALL gaming products & the ones that can be discounted should net either an instant BB giftcard or RZ points equal to the 10%. This 10% should stack with the current GCU 10% as you would've paid $15 for the 1st & earned the Silver status through above measures.
I know there's more perks that I missing hopefully other gamers can contribute.