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0 Votes

Smart Sound Case

Status: Acknowledged
by MarketingMirage on ‎01-28-2013 06:58 PM - last edited on ‎01-29-2013 12:55 PM by Senior Social Media Specialist Senior Social Media Specialist

I am the owner of a small marketing company in Los Angeles and have been introducted to a new product that may interest Best Buy in its Cell Phone Case departments.

 

The Product is called the Smart Sound Case designed here in Los Angeles and manufactured in Korea. Its a hard backed case (metal for iphone) and (ridged plastic for the G3) and similar for other phone styles, that has sound tunnels within the case that channels the sound from the phones speakers to a colapsable sound chamber that amplifies the sound and improves the sound quality and also doubles and the cases stand for the owners viewing pleasure.

 

It is developed for many styles of phones, but I have showcased the Iphone 5 and the G3 being popular and a very lightweight and atractive design.

 

 

Product awards & Showcases

 

CES Award

Green Award

Showcased on Fox & ABC Networks

 

 

Companies on-board for sale:

 

Walmart

Yahoo

Amazon

 

It is as many of you know difficult for smaller product developers to get in the door of a large company like Best Buy to have their products shown. If there is anyone who is able to get this product shown to a corporate manager someone with the voice to push this product through to the shelves of Best Buy they will not be dissapointed.

 

 

I can be contacted at {removed per forum guidelines} and we can set up a time for a conference call to discuss potential meetings for this product sale.

 

 

Pics:

 

INSIDE LOOK (IPHONE 5 CASE)

 

 

 

 

BACK VIEW (IPHONE 5 CASE)

 

 

WITH SOUND CHAMBER/KICKSTAND EXTENDED

 

 

Galaxy S3 Case (Back)

 

 

Galaxy S3 (EXENDED SOUND CHAMBER/KICKSTAND)

 

 

 

USED AS KICKSTAND (IPHONE)

 

 

USED AS KICKSTAND (GALAXY S3)

 

 

Thanks!

 

 

Cheers,

 

Matthew {removed per forum guidelines}

The Marketing Mirage

 

 

Status: Acknowledged

Sounds like an interesting phone case. You should actually look into us carrying this via our vendor portal Extending The Reach. Thanks for the suggestion.

0 Votes

Why do they call it "Black Friday"? - Brief Finance Lesson: When a business has not sold enough for the quarter, being short would be written in red ink, and that company would be "in the red." If the company is prosperous and meets/exceeds sales for that quarter, it would be written in black ink, and would be "in the black". Typically, the day after Thanksgiving day sales is enough for some companies that are sagging in the quarter to be pushed out of the red, into the black for at least that one day (if not the quarter).

 

 

Now that we know why it's called "Black Friday", does that mean that retailers can't stray from that term? Definitely - not! When I think of "Best Buy", I don't think of a company that can be compared to others. I think of Best Buy being a company with its own unique identity. It's because of that, that I believe that Best Buy needs to step up forward and start leading the electronic world like it used to. I see no reason why they can't. Most retailers compete by trying to outdo each other. If Walmart opens at 9pm, Target will open at 8pm. But is that enough?

 

I think it's time for a change, and a new strategy. One should include overhauling the term "Black Friday", and coining it with a new term - "Green Friday". To me, "Green Friday", makes more sense, because customers save alot of green, and retailers see alot more green. Also, I don't think it would hurt to provide more "Energy Friendly" or "Environment Friendly" (Green Products) for sale during the event. Alot of people already know what Black Friday means, and so for some, when they here green Friday, that might catch there attention or at the very least, pique their interests.

 

I think there are alot of marketing stategies that can be implemented. What about during that weekend (Saturday & Sunday), you can have a "Plast (Plastic) Blast". Anybody who uses a plastic method (debit or credit/excluding gift cards) can get maybe an increase in reward zone points? I don't know, or maybe something else. Perhaps, you can find something else more fitting....Either way, after that Sunday, it will be followed up with "Cyber Monday". If you can stay strong on Friday and keep that momentum throughout that weekend, BB should have no problems back-stroking in the water, instead of trying to stay afloat.   

 

Status: Acknowledged
Thanks for the input.
0 Votes

Tablet Cases

Status: Acknowledged
by jat90 on ‎01-21-2013 11:09 PM

I was shopping at Bestbuy today for a case for my Samsung Tab 2.  Only to discover that you do not carry any cases for these in the stores in my area.  I asked a sales Rep if there were any available for purchase in the store and he replied no but there are some available online.  And then I said I don't want to wait on it to be shipped to get one.   I asked so why is there two isles for IPad cases and no cases for the other Tablets.  He then proceeded to say "Well for every one of the Samsungs we sell, we sell 6 Ipads.  Unfortunately I did not buy anything from the store and went else where for my product.  I found plenty of variety of cases at Walmart yes Walmart one of your biggest competitors.  I don't care much for buying from there but they were the only ones in town that had anything for the Samsung Tab. My point being if you are going to sell other tablets it would be very beneficial to Bestbuy to sell the covers for them in the store as well.  You are losing revenue from people like me to your competitors.  Yes it may only be 60 dollars but 60 dollars here and there add up.  I would like to see more cases available at the stores for the other Tablets and not have to purchase one online or go to your competitors.

Status: Acknowledged
Thanks for the idea.
0 Votes

Insignia Edge

Status: Acknowledged
by mjwo3901 on ‎01-16-2013 08:02 AM

I think that you should develop another insignia branded tablet. This tablet should bby windows 8 x86 based and possibly powered by amd's z-60 processor.  This processor has on chip radeon graphics.  This tablet may fill a niche market that, in my opinion has not been fully capitalized on.  Marketing this item as a gaming or high performance tablet truly capable of replacing the consumers higher powered laptop or desktop would give you a product which is only available at Best Buy. This type of product may be able to carry a higher price tag as there is less competition for this higher power type tablet. This may enable you to grab a slightly higher margin in this low-margin category. 

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Adding Food and Live Cam GeekSquad Advice For Computing

Status: Tell Us More
by billmiller37 on ‎01-15-2013 12:37 AM - last edited on ‎01-15-2013 03:29 PM by Senior Social Media Specialist Senior Social Media Specialist

I have two ideas that would be great for Best Buy to adopt. I think a food court or concessions stand like Fry's Electronics,Wal Mart,Target,etc. already have. The other idea is for Geek Squad to have a live cam offering for computer users who need advice on setups of hardware,software or overall computer knowledge. This would be a great and helpful service.

 

                                                                                                                     Thanks,

 

                                                                                                                     Bill {removed per forum guidelines}

Status: Tell Us More

The idea of a food court has been touched upon in other ideas, and more specifically in us adding a cafe to our stores; you might want to add your voice to these existing ideas.

 

I do know we currently have live chat tech support with Geek Squad agents, but I don't believe this is live video support. What would be the advantage of adding video to this support? Would anyone else have any feedback on this? Remember to vote for an idea if you like it.

0 Votes

Can I suggest a product here?

Status: Acknowledged
by ktmguy509 on ‎01-05-2013 08:17 AM

This is a new game case for iPhones that comes from Germany. It's awesome. How do you recommend that best buy sells it?

http://gridgamecase.com/en/home.php

Status: Acknowledged
Thanks for the suggestion.
0 Votes

Free for all

Status: Acknowledged
by joeyjoejoejr on ‎01-04-2013 07:58 PM

Hey best buy I was just watching a video online from the Netherlands for this store bij SaWhere where they gave this guy 156 seconds to run the store and grab wthe he can. I thought this  would be excellent for BB PR. And who better to try this out than me? Call me BB I am here for ya!

Status: Acknowledged
I believe a customer of the Ellen DeGeneres show was given just this on Black Friday 2012 at one of our stores. Looked like a lot of fun. I can't imagine any customer disagreeing with this idea.
0 Votes

Assistance for special needs childrens and adults project

Status: Acknowledged
by advocatemom on ‎12-15-2012 08:31 AM - last edited on ‎12-17-2012 01:16 PM by Senior Social Media Specialist Senior Social Media Specialist

I would like to start by intrudicing myself, my name is Maria {removed per forum guidelines} and I'm from Miami, Fl.

My project is to help those children and adults with special needs get the technology and devices they need

that can help their daily lives and education.

No one should have to go without. Many children and adults can't afford the required technology, and it would be

beneficial for them. Many are students. Their are so many needs. Please help me make this project become a reality

our special needs children and adults get the technology they need.

Status: Acknowledged

As a company we partner with the United Way each year, and I believe the United Way has programs in place to assist individuals with special needs. Our stores are also empowered to make donations to groups in need of assistance.

0 Votes

I need to know if there is a forum where I can share some revolutionary, paradigm shifting ideas, that if properly implemented, the products that Best Buy determines are the right ones, will with the proper approach for all practical purposes shut down that segment of Amazon sales that keeps Best Buy on edge.

 

The goal isn't to shut down Amazon but to determine what Products if handled properly will remove Amazon from that segment of the sales market. The ideas I have for the most part are primarily centered on a paradigm shift in what we used to call customer care and it is something that online sellers like Amazon are by their very nature stuck with the old model. I have a great deal of experience (practical) in this area that has to do with how Best Buy will re-create a whole new concept of genuinely "connecting" with the customer.

 

If Best Buy were to determine that this would be an approach to business that it wants to pursue, it would also mean that Best Buy will have to decide what products will fit this new model and the rest Amazon is free to have. Right up front we can all agree that Best Buy will not be selling Bathing Suits! And items that are peripheral to the bigger money making products that Best Buy must identify, Best Buy will then gone on to research these items that companies like Amazon will sell and can guide "Their Customer" to that link which will save them money; money Best Buy isn’t after.

 

So If you are interested Best Buy, I believe that survival will be a thing of the past an competition will not be an issue, for Best Buy alone, is the only "Store Standing" that can make this happen; shut down the Amazon's and therefore gone is the constant effort to continually redefine yourself primarily by reacting. Discovering what you know you can be the best at, with a determined passion to pursue that one thing that you know you can do better than anyone else as you create a connection with your customers will set you apart and Amazon will no longer be a foe to contend with.

 

I will stop hear and would be willing to share with Best Buy how this is all within your reach. It is exciting to think about it and I hope to interact with those that are serious about the bigger purpose, not just someone taking a few items here and there and trying to implement them without ownership of the necessary concepts, and without the needed and driving passion.

 

I live and worked in Taiwan, China, and Nepal for 17 years and when I watched the special on Best Buy- the Box store, and saw how you opened four stores in China and then explained away each one's failure by saying it was a good learning situation, I watched the show again and took notes and drafted a document as to why it was obvious from the beginning you were going to fail; Best Buy's response to that failure spelled a shrinking, not a growing group of loyal customers. I said to myself, had they simply called me and said, "This is what we are thinking of doing in China", I would have said you are going to fail if this is how you plan to proceed.

 

I hope to hear from someone that has the authority to not only entertain the strategies I will share, but also has the necessary connections to bring these ideas to those that are interest in a long over-due paradigm shift.

 

Thank you and know that my greatest motivation is to bring the customer and the company to a mutually beneficial place. I have had enough of quality stores having to close their doors as the Amazon's have, via massive "quantities" has appealed to customer greed offering prices that business’s cannot offer, and it is done at the expense of something each of those customers really values more.

Status: Acknowledged
Thanks for the idea.
0 Votes

Incorporate BestBuy Giftag App

Status: Acknowledged
by mdemop on ‎12-13-2012 10:04 PM

I love Best Buy's Giftag App and use it quite a bit. I wish BestBuy.com however had a simple button to add to your Giftag list without having to add manualey or with a outdated Firefox Plugin.

Status: Acknowledged
Thanks for the idea.
0 Votes

Showrooming

Status: Acknowledged
by TampaMel on ‎12-11-2012 03:33 PM

To stop or limit showrooming, I would advertise that anyone going to a store to shop for an item can, if they wish, go to a Best Buy employee and get an online discount code.  This code would allow the buyer to get the item at the best price amoung a Best Buy list of other online sites.

For example, if someone is looking for a Flat Screen TV and goes into the store and gets the code, then if they go on line and say, Amazon, has that same item at a lower price, then the customer can get that item at that Amazon Price.

The requirements would be

1.  The customer must get the code while looking at items in a store.

2.  The list of online sites is controlled by Best Buy

3.  The item must be the standard price the item costs at other website

4.  The code should have a number of days limit, say, 2 days.

 

Something like this could prevent or limit showrooming since the customer would get the price that customer wants and have a physical location to get information and resolve issues (including returns). Even if the item would sell at a price lower than Best Buy might like, Best Buy would get the sale and not the other site.

 

Of course there could be other variations of this that might work.

Status: Acknowledged
This seems like it would be the same as just price-matching a select list of retailers online. If memory serves me there have been a number of ideas suggesting we price-match online retailers, and I believe we are currently running test to price-match specific products on specific websites right-now.
0 Votes

TV lag for ps3 gaming

Status: Acknowledged
by xMr-HoMiCiiD3x- on ‎12-09-2012 01:29 PM

I think best buy should put a lag comparison chart thingy idk what but something to let people know whats a good tv with good response because im looking to buy a new tv for christmas and i play on ps3.I want to know what tv is the best for gaming.Thanks.

Status: Acknowledged
Manufacturer's already do this. The higher the refresh rate a TV has the less "lag" there will be when playing games or watching movies.
0 Votes

Please add additional information to the Store Pick online guide:

 

If you make a purchase online with a secure number (account number completely different than your credit card) than your credit card will not be sufficient identification when you pick up the item. You'll need to bring the receipt of your online purchase as proof; the rep will match the last 4 digits from the receipt to that of the item they're holding. 

~The BB reps said that the receipt should be the email that they've sent you as confirmation. I didn't receive an email so I logged in to the BB website and pulled up my purchase. The receipt online worked ok. 

 

If you change your mind in having someone to pick up or your order at the store you'll need to call customer service to make a note on the transaction. Calling the store that you've designated the pick up will not work (according to the BB rep).

 

If a third party is picking up the item that person will need to have the credit card the purchase was made on.

~I'm not sure if the online copy of the receipt will work in this case.

 

 

~~~Third try was a charm for my pick up. Good luck! Smiley Happy

 

Status: Acknowledged
Thanks for the suggestions on how to improve our BestBuy.com in-store pickup option.
0 Votes

Improve shipping from bb online

Status: Acknowledged
by shankies on ‎12-06-2012 09:35 PM

As I have just experienced this and it seems to be a large topic in your forums of unhappy customers who experience shipping problems maybe reevaluating your shipping contracts would be a good idea as it goes now you handle the package ups handles the package ups mail innovations then USPS then consumer seems like too many hands in the cookie jar and not a far stretch to understand why so many customers are unhappy with the long shipping times and lost/damaged packages

with all the different stops a package must make your shipping times are double what the competitions are 3-4 days vs. 7-8 expected

Status: Acknowledged
Thanks for sharing your thoughts on this part of our business. I can promise you that we are always looking for ways to improve our business, and this would include ways to get products order shipped to our customers faster.
0 Votes

FOR HUBERT JOLY

Status: Acknowledged
by Jason_333 on ‎12-04-2012 10:49 AM - last edited on ‎12-04-2012 11:12 AM by Senior Social Media Specialist Senior Social Media Specialist

Mr.. Hubert Joly,

 

     I was reading a recent article in Bloomberg Business week on the transition Best Buy is experiencing and have a thought I would like to share.  It is a radical redefinition on what the current retail real estate of the company can be used for as a compliment to the competition it is facing from online wholesalers, i.e. Amazon.

 

     Consider as an example the process that occurs in a restaurant with the wait staff and the expediters.  The wait staff greet and take the meal order and often a different person brings the meal to the table - the expediter.  The wait staff collects a tip and then pays a percentage to the expedite staff.  Each waiter/waitress pays the expediter around 5%.  Each. 

 

     The idea is that your retail space being used by shoppers as a brick and mortar location to touch and feel the product they want to purchase be used for that purpose instead of a retail outlet.  This idea propagates itself quickly in a business mind, so I won't elongate this too much, but if you transformed your retail space to a viewing space for all suppliers who do online business and then collected a small percentage from them on their sales, you could reduce inventory to one of each, expand the square footage, and sell nothing.  Each person would be issued a smart phone device when they entered and could place the order as they walked the site, being directed to accessories by digital advertising on the device.  Small 'school circles' could be held every hour at certain locations where an expert in the department would make a 'FAQ' dissertation, shoppers would arrive to hear the information. 

 

      Reducing your inventory and staff costs, collecting a commission from your current competitors, and servicing the manifesting needs of your current customer base, i.e. a touch and feel location for wholesale pricing.

 

Sincerely,

 

     Jason {removed per forum guidelines}

 

     {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
0 Votes

Put a search box on your homepage

Status: Acknowledged
by tfillen on ‎12-02-2012 10:45 PM

I find it unbelievable that www.bestbuy.com does not have a search box on it.  You're in business to sell stuff and I can't just go to your homepage, put what I want in a search box, and see what's available?  Really?  You need to change that before your brick and mortar stores AND your online store go under.

Status: Acknowledged
I was surprised to see this idea, and for a moment thought something was wrong with BestBuy.com. I should point out that we do have a Search box at the top of BestBuy.com's home page. Thanks for sharing.
0 Votes

New Stores in Africa

Status: Acknowledged
by Sngure on ‎12-02-2012 01:42 PM - last edited on ‎12-03-2012 02:48 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello Best Buy,

 

I often buy my electronics when I am in the USA from Best Buy Stores. However, I get frustrated to see good deals on emails passing me by because I am currently at home in Nairobi Kenya. I propose that Best Buy acquires a franchise the deliver products to customers in Kenya with a 14 days wait between order and delivery to allow for importation. Since electronics are largely duty-zero-rated in Kenya, this should be dead easy to do besides getting more revenues for Best Buy. Currently we have some delivery services operating in Nairobi. 

 

And why not roll out this idea in Kampala, Uganda, in Kigali Rwanda and in Dar es Salaam, Tanzania. It would shake to local market which tends to be over-priced, but good business is about finding a market with an innovative and sustainable edge.

 

So, what say you, can I get my LED TV now? Okay, not now now but in 2 weeks. Okay? 

 

If you need some help in actualizing this idea, let me know. 

 

Simon {removed per forum guidelines}

Status: Acknowledged
Thanks for the idea.
0 Votes

your advertising on aol.com sucks...the big take up the whole screen on aol while im trying to see the news? not your best idea....if people wanted to shop at your store they would click on your little advertisement that is on the screen already...you guys dont have to take up the whole screen...and then it keeps freezing on me and then when i click on the x to get rid of it it doesnt..when i finally get it back to aol..it does it all over again...fix it please...thank you and have a merry christmas..

Status: Acknowledged
Thanks for the idea.
0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.
0 Votes

Windows 8

Status: Acknowledged
by poppie on ‎11-21-2012 11:51 PM

Windows 8 sucks bring back 7 if you and all other sellers of computers would work together you could get 7 back just a thought

in other words quit selling what the public dont want or at least give us a choice

 

Status: Acknowledged
I haven't tried Windows 8 myself, but I do know it would be up to the manufacturers of each computer what operating system they pre-load onto their products. I'm sure it is correct that if every retailer refused to sell any computer with Windows 8 on it the manufacturers would most likely use a different Operating system for their products. To be honest this would be very unlikely to happen. My best suggestion for you would be to reach out to Microsoft and the computer manufacturer's to convey your feelings on this.
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