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New Idea

Best Buy Supporting Apple Pay

Status: We Did It!
by on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

Stop putting stickers on online orders

Status: Tell Us More
by on ‎11-15-2017 10:53 PM
Multiple times now, I have purchased an item online, both for shipping and for in-store pickup. Every time, a large sticker is placed on the box. They are not easily removable and cannot be removed cleanly. On multiple occasions, these were gifts that had to be given with a big ugly sticker on it, or with the paper/adhesive left behind from trying to remove the big ugly sticker.

I’d this sticker is necessary, I’d like to suggest that your warehouses and stores be required to use removable adhesive. Thanks!
Status: Tell Us More

I'm pretty sure this has been suggested in the past. We are most likely not going to stop putting stickers on items we sell, but I guess it would be possible we could use removable adhesive. Would anyone else have any thoughts on this? Make sure to vote for an idea if you like it.

 

Twice a year Bestbuy should reach out to as many current/former/future customers/employees to see how BestBuy can live up to it`s name. Take it seriously and be thorough that way true change can come and have an impact. No other retailer does it which would give credit for caring vs lip service. A group of 50 - 100 questions with sections dedicated to elite/elite plus/GCU. Customers who are already elite/elite plus/GCU should get unique questions based of the programs there in and what status they are.

 

For example: A silver elite member should be asked

1- What should be added

2- What should be ended

3- What does work well

4- What doesn`t work well

5- What can we(BB) do to keep you

6- What could cause us to lose you

Obviously, email would be the main way to go about acquiring the info but the questions could be sent with coupon packs designed to generate sales.

Offer 100 RZ points for complete surveys but special offers if completed in the store.

300 RZ points if the complete survey is turned in w/a $30 purchase

300 RZ points + 2X RZ points on a purchase of $75

500 RZ points + 2X RZ points on purchases of $100

500 RZ points + 3X RZ points on purchases of $150

750 RZ points + 2X RZ points on purchases of $250

1000 RZ points + 3X RZ points on purchases of $500

1500 RZ points + 3X RZ points + $50 instant giftcard on purchases of $1000

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

Allow Product Reviews to be updated.

Status: Tell Us More
by on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

Early access for Elite Plus Members

Status: Acknowledged
by on ‎08-16-2014 08:46 AM

Being an Elite Plus member since it's implementation, I have enjoyed the benefits of early access Black Friday. However, the event itself has been a struggle at times with site freezing/crashing due to online congestion. I have missed out on some items over the years due to these problems. I was also disappointed that Elite and Plus members were allowed to invite 3 (Non Elite) people to participate in the early access event. I understand that this was meant as a perk but, it really diminished everything that Elite & Eite Plus members have done to reach this status. On top of that, it only added more congestion to the website on early access day.

 

I have a few suggestion:

 

1) Cancel the 3 invites to people that haven't earned Elite status.

 

2) Reward your Elite Plus members with an earlier access than Elite members. If even for a few hours, this would lower the congestion to the website during the regular event PLUS, show appreciation to your customers who reach the highest loyaly status.

 

3) Even though there are some GREAT deals during the early access BF event, there is always a shortage of new or big ticket items. I would love to see a couple deep discounted 4K TV's (65" or 55"), Curved TV, Apple (w/gift cards) e.t.c

 

 

Status: Acknowledged

I see that we have launched our early access sales as of 11/12/2014, and these sales are for both Elite and Elite Plus members. I don't see that have allowed Elite and Elite plus members to invite non-Elite/Elite plus members this year. There should be plenty of good deals in these events.

With GCU's sub fee increasing so much & the continued processing errors with the 10% I'd like to see BB return to striving to provide the best they can offer. When the dedicated game reps were there with the trade in counters trades went smoother & faster plus you weren't in the same line as returns/exchanges. The cost issue can be negated by having the areas partly subsidized between advertisements & a "Powered by ___________" partnership. You're already providing some of the best trade in values out here but the entire process of getting thru the trades is less than adequate.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
Pretty sure $10 offers are done for the 2014 release slate but 2015 should provide a new set of amazing titles. MKX should be either added to the $10 pre-order/purchase list or a $10 instant giftcard promo. Several of the last MK games had good BB promos attached would love to see the trend continue.

April 14 2015 Finish Him/Finish Her
Status: We Did It!

Thanks for the feedback on this idea. We have added this title to this promotion.

We want Casio Tr200

Status: Acknowledged
by on ‎11-15-2012 05:12 PM

Casio just published a new camera Casio Tr200.  Many of my friends want to buy this camera, but we cannot find it in Best Buy.  Can Best Buy provide this camera for us to shop?  We will love to see that !!

Status: Acknowledged
I did hear back on this, and unfortunately we will not be carrying the Casio TR200. Thanks for everyone's input.

RZ Points for Customer Survey

Status: Acknowledged
by on ‎06-22-2014 12:53 PM

Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree".  Honestly most people won't take the survey for a chance at something.  Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)

 

I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree.  It would build value towards your brand (My Best Buy) and give customers something they can actually use.  Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.

 

It doesn't have to be a lot, 20-50 points may be good enough per survey.  Most companies are putting value in these surveys so this benefit would drive awareness as well.

Status: Acknowledged

At this time we will not be moving ahead with this idea. The closest thing we do is give My Best Buy points to customers that post approved product reviews on BestBuy.com.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

Status: Acknowledged

Thanks for the input on this idea.

The 24/7 Elite customer service line is not helping anyone and only frustrating customers  The line is limited to My Best Buy program questions only, which include the following as stated; 

 

*  Points Balance

*  Reward History (Last 5+ transactions)

*  Certificate Status

*  Attach Missing Points

*  Points needed to next certificate

*  Spend needed to reach next tier level

 

Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning?  All of these issues can be resolved during the day.  The forums and moderators are already an excellent option to resolve anything related to these issues.  

 

If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it.   Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.   

 

If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.  

 

I'm not sure maybe I'm wrong.  I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline.  I'm assuming it is very costly to keep up such a service.  I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.

Status: Acknowledged

This is probably a long shot, but here goes:

 

Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:

 

(1)  Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively. 

 

(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions.  I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too. 

 

 

Status: We Did It!

We should already be providing our stores the fastest possible WiFi available in their area, and the real problem is most likely the sheer number devices connected to each store's WiFi.

 

We did recently upgrade our Point of Sale Systems.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

 

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

 

  • It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.
  • Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.
  • Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.
Status: Acknowledged

We do provide live chat on our website, and these agents can provide policy information and post-purchase price matches.

Many people have already purchased, played & beaten The Last of Us on PS3 so it will be a hard sell to get them to rebuy the PS4 version at full price that is. However, if there was a promotion that allowed us to trade in our PS3 copy towards the PS4 one(not just the standard trade in) that would be enough to entice a day 1 purchase even for people who don`t even own their PS4 yet. Combine the PS3 trade in with either a $10 pre-order or $10-$20 instant giftcard offer with soda/candy deal would also be tempting.
Status: Acknowledged
Thanks for the suggestion. You can already trade-in The Last of Us for PS3 and then use the gift card you receive to purchase the new version.

 Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment. 

 

A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.

 

I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.

 

If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.

 

I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.

 

Status: Acknowledged
Thanks for all the input on this idea.

Huge gigantic banner

Status: Tell Us More
by Trusted Contributor on ‎12-28-2018 01:21 PM
Put a huge, gigantic banner over the TV department stating free delivery for any TV over 50". With a disclaimer that any TV's self delivered will not be returnable for physical damage"

Might help reduce the multiple posts complaning about broken screens when they got.home.
Status: Tell Us More

Who else would like to see such signage in our stores? Make sure to vote for an idea if you like it.

5X My BB Bonus Pts on Video Game Hardware

Status: Acknowledged
by on ‎05-06-2014 11:07 AM

I keep seeing promotion after promotion for 3X My BB pts on cameras, cell phones, bladeless fans, dvd pre-orders & washer/dryers but why no love for video game systems. Since we don`t get the 2x My BB on systems thru GCU already at least throw us a bone with a 5x pt promo. And I say 5x not 3x because for all the other items you`re not already investing $120 to get access to the deal. These are $200-$500 items that should generate a good amount of warranties along with other add on sales so they deserve to be treated like the other items in the same price points.

 

 

I`d suggest marketing the offer in the weekly ad for better exposure & packaging system deals with GCU, premier title releases & accessories(LE ones with game or console).

Status: Acknowledged

The My Best Buy team is always considering new promotions, but will not be moving forward on this idea at this time.

Editing reviews

Status: Acknowledged
by on ‎09-30-2020 12:05 PM

This obviously is not a new idea, BUT ... I really would like to see BB allow reviews to be edited.

 

I recently reviewed a Google Pixel 4a, and I since have learned that my one very minor complaint about the phone is something that easily is resolved by going to Settings. I sure wish I could add that to my review.

Status: Acknowledged

I hear you on this, but at this time we will not be allowing edits of reviews.

One of the main weaknesses in the used game dept. of BB is that overall stock is very hit or miss. A way to increase stock & increase GCU subs would be to offer some more innovative promos outside of just the 50%/100% bonuses. Offer an extra $2, $3 or $5 per trade on titles that have at least a $2 or $3 base value on trades with a total of 3, 5 or 7 total games. Or offer an extra $10 per trade with 8 or more games.

And the system needs to adjust accordingly when the customer has enough games to warrant additional promotional credit. So if I trade in 17 eligble games then I`d get the $10 promo twice for a total of $20 extra credit.

You also need more targeted game promotions, meaning when your stock is lacking of certain titles say Mario Kart 8 then print promotional materials specifically designed to get people to trade Mario Kart 8 in. Do this at least twice a month with a list of 5-10 games & market it as "BB`s most wanted trades". You`re gonna make a higher profit on reselling used titles than new ones so this should be a no brainer. You already have the used game deals of the week socross promote the two for the benefit of the entire used game dept.

The only downfall with these added promotions is that the staff needs to be on the ball completing trades faster & correctly.
Status: Acknowledged

We will not be moving forward with this idea.

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