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I noticed that the tags in the Apple area are kind of all over the place when it comes to specs and pricing. Some tags list the pricing in order of highest to lowest price and others lowest to highest. Some point out the processor as being Core i5 and others say Core i5 speed which causes a lot of confusion. They also negate the speeds of the processors that are advertised on a lot of PCs and on iMacs negate to mention the Fusion Drive instead stating just capacity and hard drive.
I feel the best avenue to fix this is to frame it in the mind of a customer -- so for processors 2.4 GHz Intel Core i5, for example. For memory (because sometimes the speed of the RAM is a difference) 8GB 2133 MHz, For hard drive SSD, HDD or Fusion. And it would be nice to see the graphic cards on there as well.
I'm noticing on a lot of items that have "pre-orders" there are already glowing reviews for the item, which is silly because there's no way you've had a proper opportunity to sit down with the device and really "experience" it when the item isn't even shipping yet. The speciifc item I'm referencing right now is the new Samsung Galaxy S8's, which weirdly enough all have 5-star glowing reviews even though no one has even received their devices yet. But it's certainly not limited to these, I've seen it in the past on pre-orders too.
There are a lot of customers out there that rely on these reviews to make "informed" decisions and a lot of these are your "not so tech-savvy" people that would rather rely on, what they perceive to be honest and informed, opinions [living vicariously comes to mind] and this not only taints the review pool but it also makes people question the validity of other reviews on BestBuy.com as well and you'll recall there was some major fall at a large online marketplace seller over this, this past year that resulted in the them completly over-hauling their review system where it now hides un-verified reviews and only shows them after you specifically click to see them, among other strict changes (i.e. there's a very strict minimum amount of characters and they use bots to scan reviews to make sure they're relevant - i.e. about the product, not the shipping experience, etc. etc.).
It is that time of year when membership resets, and while this has been mentioned before, it seems to have fallen on deaf ears. I have even written the CEO with "Who was the marketing genius that dreamed this up" as from a corporate side (marketing tunnel vision) seems would push people to buy more, but in reality may have the exact opposite effect. What I am referring to is the practice on January 1 of netting all rewards purchase balance to zero. The suggestion is...just subtract $3500 or $1500, depending on level established for the year, but let the customer keep the excess above the $1500 or $3500 level, as a start for the year. In other words, if a person has $3800, they are able to start the new year with a $300 balance rather than a $0 balance.
Why does the current method actually work against the best interests of Best Buy? If I am going to lose the excess, after I reach $3500, where is my incentive to buy a major purchse vs defer the purchase for next year (or avoid sales tax and purchse elsewhere with a 'rewards' credit card. As an example, while this year didn't hit the $3500 until September, but have reached it as early as April. From that point on, there is no incentive to buy anything, other than incidentals like ink, from best buy. It becomes a time to "test" items you want to buy with full intention oof returning, then actually purchase after the first of the year after Best Buy nets the account to zero. Had you actually purchased the iten the prior year, you would have lost the value, but now you make it count with the current year purchase. I am not the only one that does that as talking to a Magnolia employee today as looking at sone B&W P7 headphones, he noted that he does the same thing...and it was a practice he picked up from another customer.
I think Best Buy should fix their phone systems. As I live 41 miles from the nearest Best Buy, I depend on calling them before I get there to ensure what I am looking for is there. Here, IF you call the California, Natomas Store, you get the Elk Grove store, and in turn, they transfer you to the Natomas store. Per conversation from the associates, the Elk Grove associates are generally busy, and do not have time to answer the phones, and are even worse at transferring calls. IF you call the Chico store, you get the Redding store. I have talked to the California, Natomas, Assistant Manager, Trevor. He states this is a normal operation for their stores, and if you want to talk to the Natomas store, when you call it, you need to use and extension number. NONE OF THE EXTENSION NUMBERS ARE POSTED. How hard would it be to add a que to say, if you want the Natomas store hit extension..XXXX? Nothing is impossible, and I am sure it would require a minor tweak to the phone systems if they are already pre-integrated.
Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"
Because the deals are far more visible than just the weekly ad thus more sales more $
Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal
With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base
More site traffic, more visibility
Even though the site is for gamers there's also a section for movies & other electronics
Less errors/mistakes to avoid several trips to the store
Easy way to find all the deals in one spot
The CAG community can help with alerting stores that are out of stock & where items can be found
More site traffic, more visibility
More deal posters = more deals posted
More CAG's helped
The only "loser" is our wallets but hey those are the breaks.
Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2
The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.
There have been/are other retailers that have reps. there & they have been rewarded with more sales.
Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz
This is probably a long shot, but here goes:
Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:
(1) Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively.
(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions. I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too.
I never understood why we get double points for software,accesories, and digital content but not for buying a console? That would really entice members to buy the console at Best Buy along with their games.
Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree". Honestly most people won't take the survey for a chance at something. Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)
I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree. It would build value towards your brand (My Best Buy) and give customers something they can actually use. Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.
It doesn't have to be a lot, 20-50 points may be good enough per survey. Most companies are putting value in these surveys so this benefit would drive awareness as well.
I would like to post an issue to Best Buy. But, I cannot find a link or a button to do it. When I search online to ask for Best Buy email, you push everyone to this forum. Well I registered and still can't find what I need.
I am a very savvy online person, so this isn't me...
To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.
The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:
I used to buy ALL my DVDs and blu ray discs at Best Buy. In fact, I bought so many every year it was enough to keep me a Premier Silver member. Well, no more! I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover. Yes, many people simply throw this cover away. However, I'm a collector and keep mine. You used to use a sticker that was easily removed. Sometimes, removal still damaged the cover. I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route. You simply went with a new sticker that is far worse. The new stickers are impossible to remove without damaging the cover. If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful. So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!! I'm done. I'm not buying any more DVDs or blu rays at Best Buy. My idea, which you did worse than ignore, might retain other customers or get me back. Until the stickers are gone, you've lost another customer. A Premier Silver customer.
Bitcoin is gaining a lot of attention throughout the world, especially with the tech community, and I think it makes perfect sense for a company like Best Buy to accept Bitcoin as payment.
A small number of businesses have began accepting bitcoin as payment in the last year and the bitcoin community has responed very positively. Some drive 100 miles or more out of their way to support these businesses that have decided to become some of the first to embrace this amazing currency.
I know that I would begin shopping at Best buy again just to have an excuse to use my favorite currency, and many others would as well.
If you implement it with a service like BitPay which eliminates any risk involved with the volatility of the bitcoin market.
I truly feel there would be huge advantages to being on the early side of this and begin accepting bitcoin before the majority of other businesses do.
I keep seeing promotion after promotion for 3X My BB pts on cameras, cell phones, bladeless fans, dvd pre-orders & washer/dryers but why no love for video game systems. Since we don`t get the 2x My BB on systems thru GCU already at least throw us a bone with a 5x pt promo. And I say 5x not 3x because for all the other items you`re not already investing $120 to get access to the deal. These are $200-$500 items that should generate a good amount of warranties along with other add on sales so they deserve to be treated like the other items in the same price points.
I`d suggest marketing the offer in the weekly ad for better exposure & packaging system deals with GCU, premier title releases & accessories(LE ones with game or console).
As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.