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This is a MAJOR franchise and should most certainly be one of the first new 2014 releases to be added to the $10 pre-order/purchase promo or have $10 instant giffcard attached. There`s now a huge GCU customer base to feed and we`re quite hungry...Just beCAUSE. http://www.gamrreview.com/news/92123/just-cause-3-coming-to-ps4-xbox-one-amp-pc-next-year/
Status: Acknowledged

I heard back on this. At this item there is no plan to add this title to the promotion, and I can say that it is not necessarily Best Buy's call as to what titles get added to this promotion.

Nintendo Unlocked

Status: Acknowledged
by on ‎07-29-2013 11:46 PM

This is getting a little bit irritating, but 99.9% of the titles for Gamer's Club Unlocked happen to be for 360 and PS3. Sadly, Nintendo titles tend to be left out of this promotion and makes this membership useless if they don't buy 360 or PS3 games. Adding more Nintendo games and extending the promotion to handheld games would boost sales and spread to a bigger audience. Extending it to the 3DS could be a great idea. I know the games cost less, so the promotion could potentially be lowered to $10.

 

Suggestions: Wii U
Super Smash Bros 4

Mario Kart 8

Mario 3D World

Wonderful 101

Sonic Lost World

Donkey Kong Tropical Breeze

Bayonetta 2

X

 

Suggestions: 3DS


Sonic Lost World

Super Smash Bros 4

Zelda: A Link Between Worlds

Yoshi's Island

Mario & Luigi: Dream Team

 

 

Adding 3DS or Wii U titles to the mix would be enough to make me subscribe. I know a lot of others would too if Nintendo games were added.

Status: Acknowledged
I did hear back on this and basically it comes down to we will never be able to give a definitive answer on this one. It's completely possible we do add Nintendo titles to this promotion and then at a later date we might remove Nintendo titles from the promotion. In addition, for competitive reasons we would never be able to say what would be added to this promotion prior to those items being added; this of course means you would know once they were added.

Its been a very hard for the avrager perosn to get there hands on a Nivdia 30 series GPU. Giving My Best Buy Elite/Elite Plus memberse a timed window, lets say 5~8 hours to buy the stock before the general public could when new stock becomes avalible when be a novel way to: fend of scaplers, given more of an avrage working joe time to get a card, grab some postive prasie from the from the online communtiy.and help encorage shopping @ BBY to keep youre level up.

 

Can definitly say, Evga implamernting there queuing system has bought a lot of good sentiment to the company during this crazy release. 

 

Feels bad to miss the drop for the cards by 30 min~ and then turing around and see them imidelty relisted on eBay agian.... 

 

Would assuyme also there would be some limit 1 30 series card per houshold / account during this timned window and if you hand already oreded 1 you would no longer be eligable for hte timed window during hte next stock drop.

Status: Acknowledged

Thanks for the suggestion. We truly appreciate the input!

DLC for DBZ Battle of Z

Status: Acknowledged
by on ‎02-07-2014 12:00 AM

Best Buy should sell this DLC stand alone for the Vegito character.  Its sold on ebay for up to 135 dollars!! I'd gladly pay 10 to a reliable/trustworthy source like Best Buy rather than risk an ebay scam!  Namco doesn't seem to plan to release it in USA on the PSN and i understand your company has a contract with bandai Namco for this item.

Status: Acknowledged
I did hear back on this and unfortunately we are not able to move forward with this idea.

Dragon Age is a major multi-platform title from EA that will have multiple versions this October for PC, Xbox 360, Xbox One, PS3, and PS4. It's a perfect candidate for this promotion.

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.

At the cost of annoying some, I'd like to see something implemented into the website where on certain items, say the SNES classic, you have to input a captcha code, or have a code sent to your phone to verify that it is indeed you who want to purchase it. That way you thwart automated bots and give those who really want the item a fair chance to do so. 

 

Although I already have the SNES Classic, I am open to feedback about this from other fellow shoppers and Best Buy staff. 

Status: Tell Us More

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

Status: Acknowledged

I did hear back on this, and although this isn't changing at this time, it could sometime down the road.

An Official BestBuy rep joining CAG

Status: We Did It!
by on ‎03-01-2012 03:45 PM

Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"

 

BestBuy Wins

Because the deals are far more visible than just the weekly ad thus more sales more $

Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal

With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base

More site traffic, more visibility

Even though the site is for gamers there's also a section for movies & other electronics

 

Customers Wins

More deals

Less errors/mistakes to avoid several trips to the store

Easy way to find all the deals in one spot

The CAG community can help with alerting stores that are out of stock & where items can be found

 

CAG Wins

More site traffic, more visibility

More deal posters = more deals posted

More CAG's helped

 

The only "loser" is our wallets but hey those are the breaks.

 

Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2

http://www.cheapassgamer.com/forums/showthread.php?t=316177

 

The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.

 

http://www.cheapassgamer.com/forums/showthread.php?p=9420240#post9420240

 

There have been/are other retailers that have reps. there & they have been rewarded with more sales.

 

Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz

Status: We Did It!

Good news! Thank you, Enuf, for posting this idea on IdeaX and to all the Community members who commented on this idea.  I am happy to announce that the CAG website is part of the Best Buy Affiliate Program.  In partnership with CAG, we are now providing them information about our deals and promotion which they can post on their website.  Other ways to receive information about our exclusive gaming offers are by signing-up for our @Gamer magazine, checking out BestBuy.com’s gaming offers, viewing our weekly ad or joining the Reward Zone Gamer’s Club.

One great idea from IdeaX and our Gaming Forum boards implemented.  I look forward to the next.  Game on!

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

 

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

 

 

Status: Acknowledged

Thanks for the suggestion.

You`ve increased the cost of GCU from $30 for 2 yrs to $120 but you decreased the value in the welcome coupons. Doesn`t really make sense does it? You should be INCREASING the valiue of EVERY ASPECT of GCU not decreasing or eliminating key perks/benefits. Basically, you`re giving us a bionic body but not putting fingers on the left hand & no right foot. Most people would prefer their regular non-bionic body vs this "upgraded" option.

 

 

However, this is an easy fix you need to make the coupons unique, diverse, valuable & consistantly tempting. Here`s how;

1- You need staple couples that will entice ALL types of gamers- B2G1 on used, B2G1 on new, 50% off a game guide, 10% off PSN/XBL/PS+/Steam, 50% off 1 used game, extra 40% bonus trade in credit, 3X RZ point booster on 1 game purchased during release week, $25(1250 RZ pts) w/purchase of $250 on gaming, 5X RZ pts booster on all games/accessories when purchased with a system & a 15% off birthday coupon. These should be valid for 1 yr & a new set should generate for the 2nd yr of GCU. They should be available in-store at the time of purchase or by email the choice of the customer.

 

2-You need 12 unique coupons(1 per month) sort of use em or lose monthly enticement coupons. These will get you loyal customers. And a new set of 12

Status: Acknowledged

Per the Gamers Club Unlocked team this idea will not be put into place.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Acknowledged

I revisited this idea as I hadn't heard anything definitive, and at this time we are not changing the stickers we apply to media. Thanks for the feedback on this one.

Best Buy Supporting Apple Pay

Status: We Did It!
by on ‎09-12-2014 11:35 AM
Today I was informed that Best Buy will not support Apple Pay at its retail locations. I am disappointed with your decision to not take Apple Pay. Please reconsider this, as the people who will use Apple Pay are the customers that we need. (Younger tech-centric crowd) These are the people that are ready to start shopping locally to have things instantly instead of waiting on shipping from online retailers. Now they just have another excuse to not come to our stores. Even if we just got them to come in once to buy something and use Apple Pay, I believe that they would see the 'New Best Buy' and realize that we are a valuable resource for their future purchases.<br><br>Goal of this. Enable Apple Pay at Best Buy locations. It is just prolonging the enevitable, wireless payments.
Status: We Did It!

We will now be supporting Apple Pay. Currently we support it via our app, and later this year it should launch in our stores.

Twice a year Bestbuy should reach out to as many current/former/future customers/employees to see how BestBuy can live up to it`s name. Take it seriously and be thorough that way true change can come and have an impact. No other retailer does it which would give credit for caring vs lip service. A group of 50 - 100 questions with sections dedicated to elite/elite plus/GCU. Customers who are already elite/elite plus/GCU should get unique questions based of the programs there in and what status they are.

 

For example: A silver elite member should be asked

1- What should be added

2- What should be ended

3- What does work well

4- What doesn`t work well

5- What can we(BB) do to keep you

6- What could cause us to lose you

Obviously, email would be the main way to go about acquiring the info but the questions could be sent with coupon packs designed to generate sales.

Offer 100 RZ points for complete surveys but special offers if completed in the store.

300 RZ points if the complete survey is turned in w/a $30 purchase

300 RZ points + 2X RZ points on a purchase of $75

500 RZ points + 2X RZ points on purchases of $100

500 RZ points + 3X RZ points on purchases of $150

750 RZ points + 2X RZ points on purchases of $250

1000 RZ points + 3X RZ points on purchases of $500

1500 RZ points + 3X RZ points + $50 instant giftcard on purchases of $1000

Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
I’d like to propose that BestBuy create a back order list by invitation only to My Best Buy members, starting with Elite Plus and moving down from there. Too may of the consoles being released through BestBuy.com and other retailers are being poached by scalpers, and resold for sometimes twice the retail price. I have literally been checking every day for almost a year to get one. It seems like Best Buy would want their best customers to be the first to benefit from their new stock, rather than a bunch of scalpers. Thoughts?
Status: Acknowledged

Thanks for the feedback here. I am confident that the appropriate business teams are aware of this feeback.

Stop putting stickers on online orders

Status: Tell Us More
by on ‎11-15-2017 10:53 PM
Multiple times now, I have purchased an item online, both for shipping and for in-store pickup. Every time, a large sticker is placed on the box. They are not easily removable and cannot be removed cleanly. On multiple occasions, these were gifts that had to be given with a big ugly sticker on it, or with the paper/adhesive left behind from trying to remove the big ugly sticker.

I’d this sticker is necessary, I’d like to suggest that your warehouses and stores be required to use removable adhesive. Thanks!
Status: Tell Us More

I'm pretty sure this has been suggested in the past. We are most likely not going to stop putting stickers on items we sell, but I guess it would be possible we could use removable adhesive. Would anyone else have any thoughts on this? Make sure to vote for an idea if you like it.

 

Kiosk Locator and inventory

Status: Tell Us More
by Valued Expert on ‎02-06-2019 07:53 AM

Best Buy has Express Kiosks at a number of airports.  3 in my local airport.

 

What I would like to see incorporated into the Best Buy web site or as its own site is something dedicated to the Kiosks. 

 

Showing their locations and what individual machines carry.  Not necessary a guarantee of an item being in stock but the fact that this or that machine carries this item.

 

Now it would also be great if it could be included in the app.

 

Example. I was traveling to a different city for a business conference. I needed a jump drive.  I picked on up at the Best Buy Kiosk in Minneapolis Airport.  

 

What would be slick if if your in that situation and you can pre-purchase the item from your phone and then pick it up at the kiosk on your way through the airport. 

 

Status: Tell Us More

Interesting Idea! Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

Apologies if this has been suggested already.

 

I couldn't find an easy place to submit a compliment on my interaction with a sales rep. and I saw someone say on a forum that it's expected that that kind of thing should go onto a forum. I argue that this isn't good enough because, as other people have noticed, links to the forums aren't near the top of the website and you actually have to do a bit of looking around to find them. I have little expectation that managers at various levels ever see positive comments on their employees there. Compliments to your sales people and others who work at helping customers should really be a lot more visible than that.

 

I'm resorting to trying to find a corporate headquarters address and then writing a paper letter because I don't want to just give up or send my compliments into the ether where no one will see them.

 

Thanks, Folks!

Status: Tell Us More

I'm confident our managers would want to hear compliments for one of their employees, and I think we should be doing what we can to make it easy for a customer to share their experience with these managers. What does this specifically look like? Make sure you for an idea if you like it.

Allow Product Reviews to be updated.

Status: Tell Us More
by on ‎04-08-2015 12:12 PM

1. Add a link to all reviews submitted under an account. Link the reviews to the account rather than an unlinked handle.

2. Allow reviewers to update a previously submitted review.

Status: Tell Us More

Would anyone else like to see this change to our product reviews? Make sure to vote for an idea if you like it.

Since BF 2019 was again disappointing for us Elite members, I want to know soon, not days before if next year Best Buy will be bringing back what Early Access used to be; a perk for those who earned it. I and others here gave up guaranteed perks, cash back and travel miles with other cc's and by purchasing at Best Buy, versus competitors. Very disappointing how instead of rewarding your loyal customers, you turn your back on us. I equate this with promos that reward first time buyers or subscribers with additional discounts that don't apply to existing members.
Status: Acknowledged

Thanks for the feedback. We would not be sharing our plans for any promotions for 2020.

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