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Why cant I load my gift cards into my account so that I always have a balance to use vs. having to ensure that I have the cards with me when I travel. You are missing out on HUGE opportunity. I just used Amazon instead of Best Buy for this very reason. I was able to go right to my balance without having th physical card. GET INTO THIS CENTURY PLEASE!! IT IS A REAL TURN OFF TO DO BUSINESS WITH YOUR STORE.
There are quite a few games that could be added to this promotion. These are just some ideas. Granted, not all of them are going to come out this year but at least five are going to for sure.
The Order 1886
Kingdom Hearts 3
Metal Gear Solid 5
Borderlands The Handsome Collection
Just Cause 3
Rise of the Tomb Raider
Forza Motorsport 6
Why has Best Buy taken away points earned for special financing? I made a purchase for $249.99 and never recevied points due to selecting 6-month financing. Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy? This policy is not posted anywhere on the store fronts or by the registers. How is this ethical? Til this policy is made known in the store and online, points should be given to customers accordingly. This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers. Please fix this Best Buy, or show your customers the policy!
Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.
Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.
Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
The 24/7 Elite customer service line is not helping anyone and only frustrating customers The line is limited to My Best Buy program questions only, which include the following as stated;
* Points Balance
* Reward History (Last 5+ transactions)
* Certificate Status
* Attach Missing Points
* Points needed to next certificate
* Spend needed to reach next tier level
Who has urgent questions about points balances, certificate status or spending amounts at 3:00am in the morning? All of these issues can be resolved during the day. The forums and moderators are already an excellent option to resolve anything related to these issues.
If keeping the 24/7 hotline and spending resources to maintain it then make it worthwhile so customers really appreciate it. Time sensitive items such as; Price Matching (we do shop at 3am in the morning!), questions on products or shipping/order status inquiries should be accessible.
If not able to provide help for these issues then get rid of the whole thing and replace it with a new perk that is actually usable to customers.
I'm not sure maybe I'm wrong. I would like to see if there are any figures showing how many customers have been helped by the 24/7 hotline. I'm assuming it is very costly to keep up such a service. I would hate hotline reps losing their position but move them to something else or give them access to resolve issues that really matter and/or are time sensitive.
This is one of the best promos going & will be even bigger than the 5 for $100 deal last fall but there's quite of few titles missing some big sellers have been forgotten. Other sleeper titles have been left off too but with this credit promo BB can ensure themselves getting a huge share of the pre-orders on these titles. There were a few titles I had to purchase elsewhere b/c they weren't included in the 5 for $100 deal so hopefully these can be added so I can keep my gaming dollars @ BB.
Little Big Planet Karting
Skylanders Giant(New casual huge selling franchise)
Dead or Alive 5
Tekken Tag Tournament 2(Top 1-2 2012 selling fighter game)
Sleeping Dogs(New top notch franchise)
New Super Mario Bros 2(huge seller)
Transformers Fall of Cybertron(sleeper title)
I'm sure there's a few titles I'm missing too.
Searching for monitors can be a daunting task when there's over 300 of them and I had someone looking for a USB Type-C -based monitor and realized that under the filters there is no filter for USB Type-C/Thunderbolt 3 -based monitors. Is there a way to update this section? I know at a minimum the LG Ultra Fine's should be under there but if you didn't know about these before-hand you have to wonder how many sales/customers Best Buy has walked on these? And most major OEM's flagship devices support USB Type-C from Surfaces to Chromebooks to MacBooks.
I know there are many other PS4 owners who would take advantage of this if it was offered.
Since The Last of Us and other PS exclusives were part of the similar $20 promotion last year it only makes sense for this title to be a part of this one.
Besides, if Xbox gamers can have Titanfall on this promotion, why can't Playstation gamers have Infamous?
With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:
Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)
Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.
Problems with GCU Activating correctly at purchase or not applying to games correctly
Problems with Pre-Order $10 Certificates not showing up on accounts when they should
Any potential Trade-In Problems
Not receiving Welcome coupons from GCU when signing up
Any Gaming Promos not applying correctly to a order
A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program
It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.
and many many more reasons
Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
i have an item in my wish list that is currently backordered 4 to 7 weeks. it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"
i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.
hope other customers agree and make this happen! especially around the holiday season.
Currently, the price match policy will only price match a competitor if that competitor has the product immediately available, which excludes pre-orders from being price matched with other retailers. The policy discourages pre-orders since the only way to price match as stated in the policy is to wait until the release date to order and then price match at the time of purchase/order. Most will just end up pre-ordering with the retailer that is selling the item at the lowest cost.
Price matching isn't "technically" allowed once the item arrives and the competing retailer has the same item immediately available since post-purchase price matching is only allowed if Best Buy drops the price within the return/exchange window. I know that customer service reps will often make exceptions and price match other retailers after purchase, but it's not the "policy" to do so.
What ends up happening in my case with pre-orders is if a competitor offers a lower price and the Best Buy price doesn't drop by the time the item ships, I order it from the other retailer and the item shipped from Best Buy gets returned.
The post-purchase price match policy doesn't make much sense since customers can return a product within the return period, then immediately rebuy it and get a price match (which may be why some CSRs will just do it anyway).
Really taken back I was a paid member since day 1, year 1 but when I went to renew in Fall 2013, was in the "limbo" period.
Given a courtesy Feb extention but would rather have paid my $15 to have the magazine coupons until at least May.
Courtesy extention = $5.
One coupon is at least $10 and I missed out on Jan - May (5 sets of coupons...on average I would use 2 each month).
I was in the hardcopy format but was not even able to switch to digital....
Bring back the coupons!
Most other websites will tell you exactly in what city/store an open-box or floor model, etc. item is located. On bestbuy.com this is not the case. You have to randomly guess zip codes and cities, and maybe you'll get lucky and find the city/store where the item is located. This takes too much valuable time. It gets even more tedious and annoying when you want to check several different brands of the item. My brother travels a lot. He can pick up the item for me, but I can't tell him where it's located unless I spend all day trying to find which stores have the item. As stated previously, I have to search random zip codes or city names and cross my fingers. Ugh!
Please change this ASAP! Even Sears will tell you where the open-box/floor model item is located. You can do better than this Best Buy.
I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.
Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?
@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.
Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple
1-Increase the total # of coupons to 18-20.
2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.
3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.
Here's an sample monthly breakdown
3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)
3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)
3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)
3-4 Coupons dedicated to 3DS handheld
3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)
3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.
You also might wanna consider added a "special" coupon that can be used universally w/an extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.