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Occassionally, while viewing BestBuy.com I come across a problem such as a blaringly bad typo, bad package deal, or just downright incorrect information. It would be nice to have the functionality option to report a problem with a product page, and allow BestBuy.com to make corrections to fix the problems. Maybe even an incentive program for a few Reward Zone points to the account if the problem is verified and fixed. Not much, like 10-20 points, just a little thank you.
I review nearly every purchase I make on BestBuy.com. From time to time I check random reviews I've written and other buyers have become "verified". Although this hasn't been explained to me, I feel myself and other buyers should become "verified". Changing the "reviews" tab on every item page, should make buyers put in the customer service pin and select the items they'd like to review based on their recent purchase. This should make the buyer from BestBuy.com a "verified" purchase rather than have "trolls" post useless reviews on the site. I believe this change or correction should avoid any negative feedback from the vast customer community of Best Buy and evade internet trolls at the same time. Hope this idea is considered by many!
This may seem like a strange idea however I think it may work out. Why not use some of the resources at your disposal? Many of the super users here have special talents in their own field and (if they are willing) they could help make custom blogs for certain instructions and such.
I.e. myself if somebody wanted a detailed virus removal guide I could make a blog for that, or a related PC product.
So here is an outline of the suggestion:
-A board for blog discussions in it people can "request" certain blogs/guides. The Super Users/Mods would then either discuss who is the most qualified or design one together for that guide/blog.
-A blog section for the super users I know there is one for the actual BBY staff currently.
Again though, this is super user willing.
The Best Buy price match guarantee should be updated to include products shipped from and sold by Mac Mall and Adorama. Both Mac Mall and Adorama have aggresssive prices on Apple computers and accessories. Adorama has a sales alliance with Amazon.com in a deal to broaden Amazon's selection of camera products and accessories and both are two growing segments of Best Buy's business (considering the recent influx in installs of new Apple and Camera Experience Shops in local area stores).
Before the crappy new "beta" version of the wishlists came out, we had the ability to sort via a multitude of ways: A-Z, Z-A, Price High-Low, Price Low-High, etc. That needs to be brought back to help improve the functionality of the wish lists. STAT!
Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.
(Cross-posted here from this thread on the suggestion of another user.
When I use the BestBuy.com website, it's almost always because I am looking to purchase an item that same day, or wish to inspect the product in person at a store, rather than simply mail-ordering it from an online vendor and waiting to have it shipped. No offense, but if I wanted to mail-order something or wait 5-7 days, I'd have gone to a different website.
While the BestBuy.com website does allow me to check the stocking status of individual SKUs at stores near me (opening up a new window / tab for every single one), this can be extremely tedious and time-consuming if I have to individually check a large number of similar and fundamentally interchangeable items until I find one that is available.
It's nice that the website allows me to narrow the results for any given search to merely "Best Buy Items." It would be extremely nice if the "Narrow Your Results" tab offered an option to further limit the selection to items which are in-stock at a store within a given distance from a ZIP code. This would be helpful in situation where one is searching for a fairly generic item (eg, a desk fan, a flash memory card, etc), wherein finding a specific brand or model isn't nearly as important as just finding something that's in-stock nearby.
It seems like Radio Shack is the only brick-and-mortar store that still carries any kind of hobbyist electronics, and even then more of their stores are being pushed towards primarily cell phones and toys. I think it would be great if Best Buy carried a small selection of development boards and prototyping kits as well as some of the basics (soldering irons/solder, wire, breadboards, resistors, capacitors, etc). I'm mainly thinking of the most popular items in the community, like Arduino/shields, Raspberry Pi, Little Bits, Lego Mindstorm, etc. Also, an online shop would be nice, especially if orders could be shipped to store.
If they had them in stores, it would also be cool for Best Buy to hold community events where someone explains/showcases something that can be made with one of the kits.
I try to avoid digital downloads of games/software. In large part becuase sometimes the servers are very slow. It can take a very long time. Sometimes the download was corrupt and it goes belly up after a couple hours etc...
I have a good internet connection, but sometimes I simply takes a long time from a lot of factors. I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS. Cannot do that when downloading from BB or GameStop.
What I would suggest is that Best Buy stores have a Digital Download Kiosk.
Customers can buy a game in the store and download it directly to a USB Drive or an SD card. Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.
This could have other benefits such as extra sales of large USB Drive and SD cards. Point of Purchase as it were.
Customers could have a hard copy back up of their software
A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers
A kiosk could be loaded up with thousands of titles for download.
Best Buy could see increased sales of older games without taking up shelf space.
A Customer could purchase a number of games on line and then come into the store and get them all at once.
Now I don't know if you can install a game to PS or Xbox from a jump drive. If you cannot then this would diminish the value.
I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).
I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.
If there is already some way of doing this please let me know.
For people like me who are getting confused about their current point balance, I think an extra "running balance" column in the "purchase history" link would be helpful to help members keep better track of their points. It will be like how credit card websites do it.
Amount Points Earned Running Balance
The Blueprint Lounge is a web application design center where customers can configure their ideal spaces using the existing Best Buy products. This idea is similar to the IKEA’s planner with the focus on Best Buy. The customer will have the experience of building their dream living room, home theater and even kitchen. For Best Buy, interactive information bubbles will inform the customer about GSP options, tech support, financing options and installation information.
Once the customer has completed their design they can save it on their personal systems, print or even email it. They will also have the option to share with friends using social media such as Tweeter, Facebook, Instagram and Pin-it.
The idea will help driver internet traffic to Best Buy’s websites while promoting Best Buy’s products and services all the while creating a greater experience for the customer to interact with the best Buy virtually.
Currently the account page on BB.com forces customers to wade through all of their orders to find anything that hasn't shipped yet. If a customer pre-ordered something several months in advance, they have to click Account Home>Purchases>Order Status>Orders Placed in the last XX number of months>scroll scroll scroll >next page>scroll scroll and finally there it is.
I purchase a lot from Best Buy and I purchase from other stores too. Only Best Buy doesn't allow customers sort open orders or if they do, it's very well hidden.
Lets look at my current use case:
I'm at the office, have some place to get to, and in between here and there, I'd like to visit a Best Buy to pick up something.
When I go to the store locator, I get a list of stores - I can't visually see where they are, on a map, with respect to where I am or where I might want to go (like I should be making a special trip to Best Buy that doesn't consider anything else).
It would be more convenient if I could see them plotted on a Google Map, with the list of stores on the right, and with the individual pins also having options for extra info - in my case: Call This Store.
Why would Call This Store be helpful? Because I want to see if they have the item I want.
What would be better? An item search to the left of the maps, that can let me put in one or more items, and see which stores carry any or all of them, so I can pick which one works best for me. That would be cool and convenient.
[---------------- LOCATION SEARCH --------------] [GO]
[ITEM SEARCH] [GO]
[-------LIST------] [---------------------------- MAP -----------------------------] [------STORE LIST-------]
Item #1 [BB HAS ITEM] Store #1
Item #2 CALL ...
Item #4 [[BB DOESN'T HAVE ITEM]
... Something like that. Make trip planning more convenient.
I'm aware that a while back Best Buy started a program where stores can fulfill and ship customer orders versus a customer having to wait to get it from a warehouse and I've actually received a few items that were shipped this way. This is a great idea! To make a great idea even greater - Best Buy should do this with open box and clearance. Currenty they are displayed on BestBuy.com but they show a grayed out "In-Store Only" on most big ticket items. I think this would be a logical move on Best Buy's part and a win-win for customers as it would help Best Buy reduce open box inventory and it would save customers time - i.e. I could drive an hour for a great deal but how much greater would the customer experience be if Best Buy shipped it to my front door? Just a thought.
I purchased 2 items in the store, and I only have Top 250 Contributor and My Best Buy Rewards Member badges on my review.
I think you could allow the badges if you asked for the Customer Service Pin Number on the receipt, the people who moderate the reviews can add this badge to people who want to review. Its very important to let legit people who purchased in stores know their legitimate purchase has just as much weight and legitimacy as those who purchase the items online and people could have a better purchase decision versus those who review products who have not purchased from Best Buy but from other retailers but saw the product on Best Buy and decided to review it based on their experience.
Earlier today I placed an order online for our company and was happy to see a quick eMail stating the store I had specified for in-store pickup was currently closed, and to wait for a follow up eMail that the order was ready for pickup.
About 1:20 later I received this follow on eMail stating the order was ready for pickup at the store. So I drove over only to find it was yet to open for another 45 minutes. So I sat in my car for 45 minutes with nothing to do and trying to support our company from my phone.
You have a great pro-active idea in notifying people but its not being correctly implemented in a way that leads to good customer satisfaction (which I'm assuming is the motive for the notifications in the first place.) If you going to tell people to wait, then tell them its ready, the implication is that they can in fact pick it up if the order is "ready for pickup."
I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.
But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.
And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.
It is still impossible to find what items are actually available in the store without speding hours clicking on each item. "Best Buy Items" needs to have options for showing items availe in store / in store and online. Other sites like target or walmart have such an option. This is a must have and I don't understand why hasn't been implemented already.
I absolutely love the Upgrade & Save program. I've gotten ride of a lot of my old DVDs, and greatly expanded my Blu Ray collection. At this point, however, the vast majority of Blu Rays that I want are online only, and the U&S coupons can't be used on them. It would be awesome if Best Buy figured out a way to change that. I realize that the coupons aren't unique, so you can't just let them apply right now or people would take advantage. What about allowing customers to place orders in store (either ship to store or to home) so that they can pay and use the coupons then?