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0 Votes

It's become clear confirmed by local employees at my local Best Buy Store that they won't be carrying physical game discs anymore because their research led to believe that people download games more then buy them on disc

 

That is fine, as I don't have anymore room for them to be honest. But Best Buy has potential in their download platform and not everyone can use a credit card online to use your services. I remember back in the day purchasing a new game along with a new computer. Don't think this is possible anymore.

 

Also, maybe partner up with the digital gaming service STEAM and sell Steam Wallet Vouchers people can purchase in the store and load into their wallet so they don't have to use their credit cards online.

 

Please continue to be my store of digital technology awesomeness and give more love to PC Gamers.

 

Status: Acknowledged
Thanks for the idea.
0 Votes

PDF Copies of Product Manuals

Status: Acknowledged
by davidfe on ‎09-23-2012 08:07 PM

PDF Copies of Product Manuals

 

I looked at the refrigerator I purchased and there is NO

on line product manual available.

 

Harbor Freight and lots of other retailers have manuals and

parts list available on line.

 

Why NOT Best Buy?

Status: Acknowledged
Thanks for the input.
0 Votes

 What do you experience when shopping in Best Buy vs. What you experience when you shop at BestBuy.com?

 

I come into this having worked for Best Buy for almost 6 years throughout college. I enjoyed working in the store, made a lot of friends, and met some wonderful people. I believe that with these certain times, the webpage should reproduce what is it like inside of a store.

 

I know a lot of people shopping online "already know" what they are looking for, but I also know that there are many who have no idea what they are buying/ purchasing, or how to use it, etc.

The experience when you go to a store is friendly, unbiased, and knowledgeable information on the3 subject, product, or service that Best Buy provides to the consumer - this is not matched with the BestBuy.com experience.

I feel as though the website is secondary to the brick and mortar store, which it used to be like that, but with the changes in the economy, adding a feature to the webpage to become more useable, as well as unique. And being unique is not only what Best Buy prides itself on, but it would also help pull itself away from competitors online.

 

The way i could see this being incorporated into the webpage is providing an image of a salesperson on the side of the page saying "Anything I can help you with?" or  "What can I help you find?" or another attention grabber that states "I am here to help you with whatever yo uare doing on the webpage"

This image is then linked to a system that provides a sales representative, by messaging system/ phone system/ email system/ video system. Bringing the knowledgeable consultant to the webpage.


These Online Sales Consultants will ask the same questions they would to the consumer if said consumer was in store, unbiased information provided, with links to items, or if you want to go crazy, even provide external links as sources.

 

The consultants could work from home, or from a new office, and could be moved from store positions into these new roles.

Only thing is, Best Buy must ensure that they are knowledgeable on all types of products, or have it departmentalized as it is in-store.

 

I am not saying to give up on your brick and mortar stores, i believe they do have promise in the future and some roles may change in that, but this online update would bring that same friendly, knowledgeable service to web users.

People looking for help can get the help they need, those not looking for help do not have to click the link/ image to speak with a representative, and also don't feel like they are being forced to use a representative.

 

What does the internet/ Best Buy think of this? Let me know! I'd love to hear your thoughts!

Status: Acknowledged
We do currently have chat support for different products. Thanks for the idea.
0 Votes

myTLC Update

Status: Acknowledged
by mspitler2 on ‎09-05-2012 10:33 AM

I don't know about other employees, but I certainly would like mytlc.bestbuy.com to be updated visually and consistantly. It does lack some key features that the regular TLC has on it. Same thing with the MTK on App stores/markets. Its a great app, when it works. But it is not the most consistant. With third party tools that are regulated and upkept by Best Buy, the simplicity can continue!

Status: Acknowledged
Thanks for your input.
0 Votes

POWER SEARCH OPTION

Status: Acknowledged
by bkraft4637 on ‎08-29-2012 07:40 PM

Best buy has so many products and the search capabilities are so limited... i couldnt find the perfect android tablet for myself so i just gave up.

 

If you are looking for what a true power search capable website is, look at newegg.com's power search function. i wanted to desperately find an ice cream sandwhich android tablet that operated with 2gb of ram. there is no such way of trying to find that on the best buy website. that was the only feature i cared about when looking for tablets. 

 

I have always thought for years, why doesnt best buy step up their game to power users since best buy is pretty much the only electronics brick and mortar game in town now... why not cater to the avid uber power users who are gonna be the most loyal to you??? 

 

Thanks...

Status: Acknowledged
Thanks for the input.
0 Votes

Web Commerce

Status: Acknowledged
by IT_Guy on ‎08-20-2012 03:46 PM

I strongly suggest you begin to take the idea of web commerce seriously. Your web site needs a lot (!) of work with respect to searching. The only effective (?!) way to use the BestBuy web site is to search using Google, Dogpile, etc and then drill for the exact product within the Best Buy site. Often that fails as well. At the moment you have a web site with a bunch of stuff. You need, (badly in my opinion) some semblance of organization. I would add that once you get organized you will also need a method to stay that way. Product changes must be a challange, but whatever algorithm you are using for search is not effective.

Status: Acknowledged
The search capability on BestBuy.com has been much improved, and we continue to work to make our website the very best. Thanks for the idea.
0 Votes

There is a trend going around where people on various sites are ordering games now and waiting for the day of the sale,they kiow that bestbuy will adjust the price the day of the sale.This is another way stock to get ate up for online orders.

Status: Acknowledged
Thanks for the idea.
0 Votes

There are people they make it thier job too purchase multiple copies of games not to give as presents but too resale for profit,bestbuy could possible limit purchases of each game thats on sale to one per customer.

Status: Acknowledged
Thanks for the idea.
0 Votes

Weekly New Releases for pre-ordering???

Status: Acknowledged
by pnut4evr on ‎06-25-2012 09:54 PM

I am a weekly buyer (silver premier) for movies/tv stuff (blu-ray/dvd), music, and video games for all of the various gaming systems (yes, I know it's overkill).  Ever since the website has been updated to it's current "Weekly Deals" listing, I am continuously missing out on the discounted pricing on new release music & movies!!!  I don't have time to go to movie theaters or go shopping during "normal" hours. 

 

Am I the only person who is completely frustrated with the lack of info regarding that week's new releases?  There's less of an issue once the new releases have happened but customer's end up missing out on some of the best buy exclusive/pre-order content due to selling out too quickly.

 

The only thing that I splurge on for myself is my music, my movies, & my gaming!  I have been forced to use alternative shopping methods to get what I want but it is becoming a pain in the badupey trying to make sure I don't miss out on deals...especially when it comes to music and movies.  Being able to pre-order that week's releases & having the option to have it mailed for free or pick it up in the store is a HUGE help for me.

 

Isn't there an easy link somebody can write into the website to locate new releases upcoming?  Just a helpful suggestion.

Status: Acknowledged
Thanks for the idea.
0 Votes

A couple favicons, a quick change to the header, and all of a sudden you wouldn't need the Best Buy app installed on PCs. People can just pin bestbuy.com to their taskbar and quickly be engaged by the ad, daily deals, rewardzone, etc.

 

Talk to your web gurus, this could be implemented in a day.

 

Thanks!

Status: Acknowledged
Thanks for the idea.
0 Votes

BB still has some advantages

Status: Acknowledged
by bbsrover on ‎06-20-2012 08:21 AM

One of the most important reasons that amazon is expanding dramatically is its low prices of almost everything. Why amazon can sell many goods with nearly zero profit? Because there are thousands of vendors who pay 10-20% commission in its marketplace. Newegg, one of the largest online electronics vendors, just opened its marketplace to individual sellers. Give more choices to customers and they will spend more time in your store, no matter it's online or physical. Please contact me if you are interested in more discussions. Thank you.

 

Status: Acknowledged
Being that I work for Best Buy I can't really speak to why a competitor might have a lower price on a product, but I can say that we have also opened up our website to outside vendors. Products on BestBuy.com that are being sold by a separate vendor are listed as Marketplace items. Thanks for the suggestion.
0 Votes

Emails to Customers

Status: Acknowledged
by robbiegd on ‎04-15-2012 11:16 AM

So as a Best Buy Employee from the moment I have joined, I never stop finding myself creating things that not just have benefited my district but my store. 

 

With the great success of all my ideas, I've had a primary focus of the customer end of our business. Its what drives me. However this idea, isn't something I can start at my store level like everything else. It pretty much has to come from above. 

 

My Idea is the emails to customer about weekly deals. The concept is that we tailor our emails to the customer and provide services based off that purchase.

 

Similar to Apple's and Amazon's Model, we have what they don't. Solutions. For Ex. 

 

I purchase Macbook Pro at Apple Store. I am sent an email specifically tailored to my purchase with info and start guides about it. 

 

If we followed that model we could better achieve customer satisfaction not just online but instore with these emails providing information and what other customers have bought with it and quick guides we have on our bestbuy.com site. This can go hand in hand with tablet video trainings we have when some one buys a tablet. (Makes sense doesn't?)

 

Following off that Amazon's great model is its special deals. However Best Buy won't be able to match some of those offers and lets face it. However If we tailored customer purchases with deals they could get for their product in an email. That, would be a great benefit for the customer.

 

I don't shop for TV's. So when I get a "Great Deal on TV's". Frankly, it doesn't tailor to my benefits. However sending me emails about deals on External Hard Drives and Flash Drives. Well then as a customer I would know more deals for something I would want.

 

Problem with our current model is that its generic. That sucks. If I treat customers I interact with a unique tailoring to what they need then why not their emails? 

 

Bottom line, my proposal is we change our email delivery system not by generic email's but by purchases and services based off the products. Even more importantly services. 

 

Tech Support for a purchase of 2 PC's and a tablet and it isn't on the reciept? Either it wasn't what a customer wants or they didn't understand its great benefits, regardless giving them the option to see their choices is us as Best Buy saying " We care, so heres how we can show you"

 

Thanks. 

RJ

Status: Acknowledged
Thanks for the input.
0 Votes

I'm a longtime Best Buy customer but honestly I usually only buy things after I've done my research elsewhere and know the specific item I'm looking for when I visit the store or BestBuy.com.  Your website is horrible to navigate and lacks sufficient technical detail and filtering ability.  For instance, I'm currently shopping for a laptop to support my photo/video hobbies but I can't filter my search in any logical manner for the features I'm looking for (screen resolution, for instance).  Instead I'm stuck paging thru 300+ laptops and opening each to find the specs, which many times are inadequate.  If you want to see an example of optimal website filtering/navigation (both mobile & regular internet) see bhphotovideo.com.  In my opinion, all internet shopping should have their level of technical detail & user-controlled filtering.  I really want to buy my new laptop at Best Buy but you make it really hard to do that.

Status: Acknowledged
Thanks for the input on this idea
0 Votes

I have been searching for the largest television possible that will fit in my entertainment center.  This means in this case that I need to look at the height and width of televisions to find what I am looking for.

 

My suggestion is to allow searches on the physical dimensions of a product.  Searching on a range of screen sizes is the closest option available today, but this is not sufficient to solve this type of problem.  The ideal capability would allow the user to specify a maximum dimension or dimensions, and then sort the results based on the selected dimension.

Status: Acknowledged
Thanks for the input on this idea
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