Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.

Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.

I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.

I thinks it's been suggested before but a system update in general is probably past due.

i have an item in my wish list that is currently backordered 4 to 7 weeks.  it would be great to see a "notify me" when the item is in stock and ready for purchase, maybe even a notification sent your phone from the best buy application saying that, "this item is available for purchase!"

i don't know if anyone else has brought up this idea or not, but would be great to see this feature implemented on the website as well as on the smart phone application(s) across iPhone and Android.

hope other customers agree and make this happen! especially around the holiday season.

With Best Buy being a Electronics/Technology/Media Store, a Customer Service Department dedicated specifically for gaming needs through it Toll-Free Phone Customer Service that deals in only Gaming should be created and established. Since Video Games are always a high selling products and with Best Buy having the Gamers Club Unlocked Program, it would be a way to push it more. This Department could help Best Buy Customers in many ways and help fix problems such as:

• Any problems with Pre-Order bonus's or other digital orders/items (EX: Codes not received)

• Price Adjustments of video games when best buy lower the price, especially with keeping GCU Discounts in mind on top of the adjustments.

• Problems with GCU Activating correctly at purchase or not applying to games correctly

• Problems with Pre-Order $10 Certificates not showing up on accounts when they should

• Any potential Trade-In Problems

• Not receiving Welcome coupons from GCU when signing up

• Any Gaming Promos not applying correctly to a order

• A big one is also the hassle of dealing with a majority of both phone reps and in store reps who after a year still does not know the in and out of the GCU Program

• It will help keep the work off of the Forum mods since a majority of the problems on here are for adjustments problems and also GCU not apply discount right and the normal everyday phone reps and in store reps are giving false or informed information since it not there specific department.

• and many many more reasons

Others customers probably can also input very good reason to make this happen. Especially since due to the normal everyday employees who have not much knowledge of many of best buy special programs especially GCU there is more frustration and problems that the customers must burden with constantly having to keep trying over and over until they get that single employee who is informed.

Why does BB allow users to review items that haven't even been released?  Take a look at the preorder games and most already have a few reviews.  What is the point of that?  User reviews are supposed to be a usefull tool for the consumer to judge if they want to buy something or not.  When you allow reviews to be posted on something nobody possibly has any hands on time with you devalue the entire review and star rating system.

I was wondering if there was any way to implement a filter to hide the used video games that are not available for shipping.  3,400 games at 50 games per page takes an extremely long time to click through, especially when the majority of the games say they are not available for shipping.

A checkbox under "Narrow Your results" that says "In Stock For shipping" and pulls all the BBY.com in-stock items would be greatly helpful and would most likely boost sales from others who also dread scrolling through all 68 pages of used games.

To better serve customer service Best Buy should implement a live chat customer support feature on Bestbuy.com to help handle problems/general questions in regards to orders, adjustments, and price matches.

The phone support system is very dated and always problematic due to constant disconnects when transferred and then several reps not understanding what we are trying to explain in certain situations. And in regards to price matches and adjustments it would make the process more smooth, faster, and less painless for the consumer. There are several pros to having a live chat support feature on the bestbuy.com website:

• It would give Best Buy another option to customer support taking some of the burden being completely on the phone reps decreasing wait time to customers.

• Customers could reference specific pages or policies on bestbuy.com website to the live chat support rep by being able to link the pages in the live chat session.

• Price matches and price adjustments process would be more efficient and less time consuming by the customer being able to post the best buy item product page and the product page of the store they are price matching much faster and more convenience by being able post the link of those pages inside of the live chat session with the best buy reps.

I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at bestbuy.com every day to see if it's out yet.