By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea

On the Best Buy College Discount page email subscriptions are restricted to only students that have email addresses that end in .edu (and by that I will also infer that education discounts are only available to .edu students.)

 

In 2012, ICANN, the internet naming authority, approved over 250 new top level domains (TLDs.) TLDs, therefore, are no longer limited to the old standards of .com, .net, .edu. For example, my school now issues its students email addresses ending with .Institute, one of the new TLDs. .Academy is another obvious TLD.

 

I would like to propose that Best Buy eliminate the .edu requirement to bring their educational discount policy up to current internet naming standards.

Status: Tell Us More
I hear where you are coming from on this. Would anyone else like us to expand this offer to other domains? Remember to vote for an idea if you like it.

I know Bestbuy is "new" to videogames trades but you've been doing it long enough. The two main issues that have haunted the program are

1- Not getting the 10% bump during ALL trades

2- Not getting the 10% discount on ALL used games in a transaction

It is UNEXCEPTABLE that the "trained" staff denies even trying to correct the issues via override and/or multiple attempts citing "double dipping" when it`s clearly stated that these are PERKS. Even worse, perks of a PAID PROGRAM which is currently failing to live up to your promises and our expectations.

@allan

I know for sure you`re aware of how the program works(should work) but at this point it`s clear that it`s not being correctly addressed on the frontlines to the detriment of the program. Since it`s taken this long please give the customers the ability to show the staff where they`re wrong. That way the only remaining issue is resolution vs resistance. A promo board wouls alos show non-members what they`re missing not being unlocked thus serving two purposes.

Example,

A game trades in for $10 base, $15 during the 50% bonus and GCU members get another 10% totalling 60% thus $16

A game trades in for $10 base, $20 during the 100% bonus and GCU members get another 10% totalling 110% thus $21

Give out GCU cards that actually state "Don`t forget the 10%" or even better start a where`s my 10% promo.

The 10% not applying to all used games in one transaction or promo already has an unresolved ideax thread. I don`t think the problem is being ignored but it certainly hasn`t been corrected.

Requesting for what we've paid for should not be taken lightly nor should it be okay for store managers to shoulder shrug the problem.

Status: Tell Us More
Since our trade-in of used merchandise is governed by local laws it would be impossible to give general examples for every area of the country. I would like to hear from other users on this idea. Remember to vote for an idea if you like it.

With the huge success of Amazon Prime(Over 20 million customers @ $79/yr =cha ching) BB needs to really step it`s game up. It`s a good way to earn additional revenue, sales and loyal customers. Adding services to your version can bring other partnerships which can extend the BestBuy brand

http://www.geekwire.com/2013/amazon-prime-top-20-million-members-as-company-touts-best-holiday-seaso... Joining with Shoprunner maybe another option as well.

 

Status: Tell Us More
Would anyone else like to see us launch our own version of this? Remember to vote for an idea if you like it.

Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.

 

Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.

 

PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.

Status: Tell Us More
Would anyone else like to see this as a reality? Remember to vote for an idea if you like it.

I'm sick and tired of hearing about how showrooming is hurting Best Buy.  If you are going to try and compete on price alone Best Buy has already lost.  You need to add value, why should consumers come into Best Buy?  The only current reason is so they can measure the devices.

 

A run down of a couple ideas I've seen here or think Best Buy is doing backwards.

- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup.  That's one thing no online store can offer or has the capability to offer.  Best buy should be snatching up business by giving customers a better at home expierence.

- Offer regular classes, like REI and Home Depot.  It gets people in the stores and if you don't scare them off people will buy.  Teach classes on networking, on tablets, on operating systems.  I can't tell you how many people I know that don't know the full capabilites of there electronics.

- Help people find what they want, not what makes Best Buy a couple extra dollars.  The single goal of the boys in blue should be to help the customer find the best fit for them.  A happy customer will return.  

-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy.  They wouldn't let my father leave the store without a PRP before talking to the store manager.  He had to tell 3 people he didn't want a PRP.  That's no way to treat a customer.  If he didn't want it he didn't want it.  

 

I want to tell you a story that should be your model.  I recently purchased new ski setup.  I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet.  Guess what that didn't happen.  Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more).  I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding.  He didn't push me.  They mounted the bindings for free because I purchased them there.  They molded my boots to my feet for free because I purchased them there.  Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year.  Guess where I'm going?  That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase.  I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup. 

 

Good luck, Best Buy needs to make some large changes if they want to survive.

Status: Acknowledged
Thanks for the input on this idea.

You may offer a day 1 promo for games like Nintendo`s Pokemon Ruby/Sapphire if a customer double dips but this shouls.be a trend on select titles as another GCU only perk. Instead of $32 each with GCU offer both for a $60 GCU package promo. Also, do this with games that release on several platforms as this will generate larger pre-order #`s & total week one sales. Allowing you to approach companies in the future citing these figures getting kickbacks/future GCU only incentives promos. Smash Bros on Wii-U/3DS is another game that a promo package could thrive off of getting both for $75.

 

 

The customer would not be getting the 20% GCU AND the package promo price since the package promo price would already be designed to provide the better deal than purchasing both seperately. There`s need to be a few more additions to GCU to further seperate it from the free version of gamer`s club this would be a great start.

Status: Tell Us More
Would anyone else like to see this happen? Remember to vote for an idea if you like it.

A change in BB Rewards

Status: Tell Us More
by on ‎02-07-2014 07:13 PM

Why does it take spending over $3500 to keep your elite status?  I would suggest someone who constantly buys from Best Buy and have been buying from them for almost 10yrs now to put them in the elite status.  Not many people can afford to spend $3500 a year on new electronics, especially when they have everything already.

Status: Tell Us More
I believe there was a past idea very similar to this in that we should be considering consistency as well as the amount of money spent each year in determining what level of membership we provide a My Best Buy customer. Would anyone else like to see this happen? Remember to vote for an idea if you like it.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

Lens Bands for SLR Camera Lenses

Status: Acknowledged
by on ‎05-22-2012 04:01 PM

 

Model: 2752B002 | SKU: 9065174

This lens is compatible with a wide variety of Canon digital cameras and features 4-stop optical image stabilization to ensure that each shot comes out looking clear and sharp. Learn about different types of lenses ›

Sale: $560.99


As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!

 

Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.

 

Down Side: Best Buy doesn't carry Lens Bands

Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.

 

Cheers!

 

 

 

Status: Acknowledged
Thanks for the product suggestion

The last couple of years the Early Black Friday Shopping has been nothing but frustrating.  Instead of rewarding the loyal and big spending customers the event caused nothing but misery and complaints for most.  The congestion and traffic was supposed to be handled better last year from the debacle the year before.  It was still bad if not worse.  With the addition of three invites for anyone to obtain Elite status, I don't see the Event for this year running any better.  My idea is to have a separate event or priority for Elite Plus members for this year's event.  This would reward the best customers for the year while helping with congestion and traffic for the Early Shopping Event.

Status: Tell Us More
Thanks for sharing your thoughts on this! I'm confident you are not the only Elite Plus member that would like earlier access than other members, but I would like to hear from other members what they think about this idea. Remember to vote for an idea if you like it.

Now adays with so many games including both standard size games as well as collector sets having special casings and boxings with everything from cardbox sleeves to steelbooks to matte finish packaging and more it always a nightmare to do instore pickups on games having those kind of packaging due to the pickup labels the store places on the item that sometime damage the items when removed or leave irremovable marks or damage to the games packaging. i understand the labels are to help the employees tell what pickups are which customers but here is my suggestion that could make it better for both the stores and the customers:

On video games placed online for instore pickups as well as preorders placed for instore pickups instead of pulling from self and immediately placing that damaging label on the games that the games be placed in either clear see though poly or mylar bags which are avaibale in a wide variety of sizes and then the pickup labels could be placed on the outside of the clear bags providing both the protection of the item as well as since the bags would be clear see through the employees processing the pickups are still able to easily identify whose pick up items is which customer with the same ease they do it now.

Status: Tell Us More

Obviously there would be a slight additional cost to do it this way, but overall I really like the idea. My only concern would be pre-ordered items somehow falling out of the labeled bag, then we somehow lose the bag, which could result in the pre-order being sold to someone else. Any additional thoughts on this idea? Remember to vote for an idea if you like it.

Gamers Club

Status: Tell Us More
by on ‎09-17-2013 12:33 AM

Why not allow those rewardszone members to join Gamers Club Unlocked, by using their points? For example, the cost per year is $20, but if I have 1000 points banked, why is it a problem to use that $20 reward certificate (or more) towards GamersClub Unlocked? Nothing too big in my opinion, just one of those little "tweaks" that save the customer a little bit of cash sometimes (it takes most people a while to get up to 1000 points or more normally), and gives us another "perk" to spending more money at BestBuy. I would like to be a Gamersclub Unlocked member, but can't justify spending the money for it, BUT, it seems I have enough points banked that I could join if BBY would accept a BB reward certificate for it....

Status: Tell Us More
I could see this as a possibility. I should point out that our Reward Zone program has been changed to My Best Buy. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.

Waiting areas

Status: Tell Us More
by on ‎12-08-2014 02:45 PM
Put seated waiting areas for customers to wait to be helped or for lengthy assistance requests.
Status: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

Basically, if customer has 247 MyBB(MBB) pts in their account & they wanna make an upcoming purchase in 2 days or so this would allow them to spend $3 & load the final 3 pts needed for a $5 cert. The primary benefit of doing this vs purchasing say a $3 BB giftcard is that the points would post as "instantly" as possible since there`s no risk of fraud to put BB at risk. Not only that a customer could then calculate it out correctly & instead of buying a giftcard for future purchases just load the amount in their MBB account where both totals will post "instantly".

As a side benefit to this BB would now be able to compete with no tax online retailers since MBB certs can be used to alter the tax hit on purchases(keeping in mind that the total must exceed the MBB cert amount). On a gift giving level a customer could give a surprise MBB pt another customer at anytime. With BB sending a generic "Congrats you have $_____ ready to spend in your MBB account". Once they log in the "SURPRISE MBB pts from _____ are now ready for you to spend, enjoy!!!! banner would pop up.

Promote this as the "Many ways to BestBuy from giftcards to MyBB certs" we have you covered. Give the gift of a MyBB shopping day & get rewarded in the process. You would also need to give MBB pts to the customer giving the pts since they would get pts had they purchased a BB giftcard maybe an extra bonus based on the total amount given to encourage the behavior vs buying a BB giftcard from retailer like Walgreens, CVS or RiteAid.
Status: Tell Us More
Interesting idea. Any other thoughts on this? Remember to vote for an idea if you like it.

I want to buy a laptop, and I found the exact one I want on the Best Buy website.

 

However, right now, it says "Coming Soon" and I can't order it yet.

 

Two things:

 

1. I would like to know HOW SOON this item is going to be coming out (is it days, weeks, months?)

2. I would like to be able to enter my email and get a notification when the item is actually available for purchase on the website.

 

Also, as a side note, I think it's ridiculous I had to sign up for another login/password to be able to post this message, when I already have a Best Buy login. The two aren't connected at all.

Status: Tell Us More

Would anyone else like to see these notifications as part of BestBuy.com? Make sure you vote for an idea if you like it.

I went to pre-order the Borderlands: Handsome Jack Collectors edition and was sold out.  can notifications be sent out in the future for customers that subscribe to a specific game or product?  i think this may reduce the amount of unhappy customers who weren't able to pre-order that particular product.  is there any chance as well to boost availability to elite plus members or an early pre-order event??  hope other elite plus members chime in on this idea!

Status: Tell Us More

Who else would like to see this as a reality? Make sure you vote for an idea if you like it.

My Best Buy iOS 7

Status: Tell Us More
by on ‎12-30-2013 05:39 PM

Dear Best Buy,

 

Please support Apple's new Passbook service!  I enjoy being your customer, but I'm disappointed you haven't enabled this green solution for loyalty and gift cards. I'm ditching all my physical cards and would love it if I could replace yours with a pass.

This can be easily integrated with your current Best Buy App for the My Best Buy Members being able to show Member Name, Phone Number, Member Number, and current points. This could work with gift certificates too.

This approach is better than having it available from the app and with Apple Push Service you could automatically check in the user.

Status: Tell Us More
I hear where you are coming from on this, and to be honest I was surprised to see we aren't a partner in this service. Would anyone else like to see us part of Apple's Passbook service? Remember to vote for an idea if you like it.

Just as I titled it: I think it would be great to have Geek Squad Protection on computer hardware such at processors, graphic cards, and so forth.

 

I have had personal experience where a warranty has saved my butt financially when a computer component has failed. Just a few months ago my power supply "blew up" in my PC and luckily it was insured- but when my power box went out, it damaged my graphics card which was not insured.

 

Now I am debating whether to buy a graphics card at Best Buy where I can get it cheaper than anywhere else thanks to being an employee but not having it insured... or spending full price on it and adding a protection plan with it from New Egg and covering myself in case it goes out. I'm a gamer and video editor in my spare time so graphic cards don't come cheap- it's a major bummer that my one is failing.

 

Adding a protection plan on PC hardware would be super beneficial in my honest opinion. I have helped many customers who were building or upgrading a computer and while my store doesn't have a great selection with components... having it insured in case something like what happened to me or others really takes a lot of stress off of our shoulders.

 

Sure customers could purchase their components elsewhere- but being able to have the product in hands and examining it while knowing you can walk out with it that very day can be a huge deciding factor- why not have them walk out knowing they can get a free replacement (If you purchase the protection plan for it of course) in case it fails?

 

Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see us offer Geek Squad Protection (GSP) plans for computer hardware? Make sure you vote for an idea if you like it.

Gamers Club Unlocked No More Limits

Status: Acknowledged
by on ‎05-03-2014 03:11 AM

Limits for Gamers Club Unlocked should be removed. By removing limits, Best Buy will be more profitable while keeping repeat buyers happy. There are many reasons why a person would want multiple games (sometimes you sell a game after beating it and want it again later, there may be a new addition, or you want gifts for family & friends). Regardless, it shouldn't matter what the customer does with the item after purchase as long as it's legal. 

Status: Acknowledged

innovative Opt In Pre-order process

Status: Tell Us More
by on ‎04-25-2015 02:20 PM

There always seems to be a lack of supply vs high demand with many products which leaves customers who don`t keep up with the news a lil late to the pre-order party. My suggestion is to allow customers to purchase and load BestBuy giftcards in-store and via BB.com that remain in a "cart". For example, the customer loads $20 into their cart then they link their wishlist so when a new item(version/variation/LE/CE) for the wishlist item becomes available for pre-order BB sends them a email/text/automated phone call. The customer chooses 1 or all 3 in an opt in situation so it`s their choice. Within the email/text/phone call the option to immediately apply the giftcard value(all or just a portion) to preserve the pre-order is presented. The customer would also be able to have the system set to automatically apply the giftcard in the event they don`t reply to the notification fast enough. For BB this would be a major advantage in regards to the stock they recieve as they can simply inform the companies ofthe amount of "pre" pre-orders existing in hopes of gaining more stock then other retailers. Not only that large #`s would allow for a negotiation of more BB exclusives.

Status: Tell Us More

I really like this idea, and can see a significant amount of customers taking advantage of this if it was put into place. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.

Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Labels