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This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.

The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.

 

If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.

If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.

If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%

 

This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.

Status: Acknowledged

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

Status: Tell Us More

I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

I`d certainly consider getting a BestBuy debit card if it had similar benefits as the Target Redcard even if it meant choosing between a current BB card perk & the instant 5% savings. Being that it`s a debit card vs a credit card BB couod expect much more people adding the card to their wallets since credit scores wouldn`t be an issue. Other perks like free shipping & extended returns should be a staple too.

I`m not sure how Target manages to offer so much without charging a monthly or annual fee though. But for a 5% every day discount with free shipping & 30 day no hassle returns I wouldn`t mind paying an annual fee. Allow the fee to be paid all at once or monthly but offer a discount for full payment.

Other benefits that could be included in the package like incentives for buying warranties/open box items/Insignia or other BB brands, exclusive shopping coupons/events & for recruiting other customers. Early/extend access to sales would also be a game changer. You may even find ways to include perks/benefits that were taken away from other areas like the free tv calibration or mybb pts for choosing financing since you`d be charging a fee generating new revenue.

http://www.moneycrashers.com/target-redcard-review-debit-card-cash-back/
Status: Tell Us More
Any other thoughts on this? Remember to vote for an idea if you like it.

Wedding gift registry

Status: We Did It!
by on ‎03-12-2012 11:18 AM

Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...

 

Thanks,

Connie

Status: We Did It!

So this one has been a long time coming, and I have always thought it was a great idea. We agree that Best Buy is a great place to create a wedding registry, so we are pleased to offer one.  Find more information and to create a registry, go here on BestBuy.com

During the Destiny release week BB offered a Gamer`s Club Unlocked subscription(GCU) for free with purchase of any PS4/Xbox One console. The promo was advertised very well thru BB.com and in the weekly ad but the in-store implementation left alot to be desired. Staff didn`t know how to correctly add it to the transaction & customers who weren`t aware of the promo weren`t advised when the on screen prompt came up either. This same situation happened when BB offered GCU for $60 several times earlier in the yr customers were better informed than the staff who even wrongly told customers the deal was over or promoted the $800 package instead.

There`s still two pretty big console releases coming this yr the Xbox One COD and Sunset Overdrive bundles not to mention some they may not be announced yet. I`d like to see BB make good and redo the deal while being better prepared when the deal goes live that way the boards are littered with upset customers that didn`t recieve the best customer experience BB wants to provide.

Also, is there a chance other consoles could also be included like the New/old 3DS, PS Vita, PS3, 360 & Wii-U. If you can score the console purchase you also score the warranty and add ons that come with new console purchases. And since GCU is BB only no other retailer can match the deal.
Status: Tell Us More

I am confident our store employees were made aware of this promotion, and if they were having issues setting up the purchase correctly they should have support to resolve those issues. Would anyone else like us to re-launch this promotion with upcoming releases? Remember to vote for an idea if you like it.

I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends.  I was thinking that Best Buy should do the same with a movie buying program.  I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen.  It'd be great if they had the same perks as the GCU program where you get double the points and such. 

Status: Tell Us More

I'm with enuf on this in that I know there was a previous idea on this, but for some reason I wasn't able to find it. We might as well revisit this idea since I do think it is a good idea. Would anyone else like to see a program like this? Make sure you vote for an idea if you like it.

Gamers Club Unlocked

Status: Tell Us More
by on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.

 

1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

Stacking Gift Cards

Status: Tell Us More
by on ‎03-30-2015 02:13 PM

I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do.  That was I could have an avaiable balance sitting in my account ready to go.  This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.

Status: Tell Us More

This sounds like a reasonable idea to me. I'm sure it's possible, but would require an investment on our part to update our systems. Would anyone else like to see this idea put into place? Make sure to vote for an idea if you like it.

Best Buy is no longer found with the likes of Apple.com, GameStop.com, and TigerDirect.com in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. BestBuy.com was part of this for years, offering the common 5% incentive as Apple.com and GameStop.com still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

Release Day Delivery for GCU members

Status: Tell Us More
by on ‎09-11-2014 01:38 PM

Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this.  I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.

Status: Tell Us More

Thanks for the suggestion. I can't imagine anyone not being in favor of this idea. Is there any additional feedback on this idea? Make sure you vote for an idea if you like it.

Online Employee Discount

Status: We Did It!
by on ‎12-06-2012 09:12 AM

I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?

Status: We Did It!

Although you still can't use your employee discount on www.bestbuy.com, you can now use your employee discount online at the mobile version of our website of m.bestbuy.com. I would suggest first adding the items you want to buy on www.bestbuy.com, and then checkout on m.bestbuy.com.

I noticed on the website that 1000s of items have free 2-day shipping.  why not offer your elite and elite plus members better discounts and offers throughout the holiday season such as free overnight shipping.  perks should be different than that of offering standard customers the same perks as your high spending customers.  high spending customers deserve better perks than whats offered to the general public.

 

maybe send a survey out to elite plus members to what major perk they'd like to see and other seasonal benefits.

Status: Tell Us More

I can't imagine any Elite or Elite Plus member disagreeing with this idea. Any additional thoughts on this idea? Make sure you vote for an idea if you like it.

Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.

 

Watch Dog

  • Best Buy = $10
  • Kmart= $20
  • Dell = $25
  • Microsoft Store $15

Elder Scrolls Online

  • Best Buy = $10
  • Kmart = $20

Destiny

  • Best Buy = $10
  • Kmart = $20

 

TitanFall

  • Best Buy = $10
  • Dell = $25
  • Kmart = $20

 

Wolfenstein: The New Order

  • Best Buy = $20
  • Dell = $25
  • Kmart = $20

Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.

 

And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's

 

Status: Acknowledged
Since this promo has been replaced by our Get 10 promotion we will not be bringing it back at this time. Thanks for the suggestion.
Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
Status: Tell Us More

I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

GCU Alerts

Status: Tell Us More
by on ‎08-07-2014 02:44 PM

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

Status: Tell Us More
I really like this idea! Should the alerts come as emails or texts? I could see problems with members changing their email address or phone number, not telling us, and then being upset that they didn't get the alerts. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.

Restructuring of GCU

Status: Tell Us More
by on ‎07-09-2014 08:28 PM
One of 2 things need to happen.

At a basic minimum, A prompt needs to alert a customer when they are about to exceed the maximum number of discounts on a product (3 of the same game) warning them that going through with the purchase could void their GCU.

After that things A prompt to allow them to purchase the game without the discount and not affect their status.

At the VERY minimum a prompt would allow them to purchase it without being under their account which would not give grounds for BBY to terminate their GCU. This would still be bad for the customer as it wouldn't tie their account to the purchase meaning no points (let alone double points benefit of GCU for games). This could at least be circumvented by the customer by doing a report missing points through myRZ.com, but like I said not an option that's ideal for customers.
Status: Tell Us More
I don't know if we would ever put this into place, but I would like to hear from others on this idea. Remember to vote for an idea if you like it.

I understand that times and conditions change, but the recent changes to the Geek Squad Protection Plan for Mobile Phones is absurd. If the goal is to keep people from getting the plan you are on the right track.

 

I would like to see the plan returned to the way it was: $9.99 per month and no deductable. If this is not feasible, I would recommend at the most a $50 deductable. 

 

The reasons for this is because I can pay the same monthly fee for insurance and pay a lower deductable through my phone carrier. Their plan also covers loss and theft which Geek Squad does not. I do not like dealing with my phone carrier. I have had nice experiences with Best Buy, but for such a higher cost, I will no longer get the Geek Squad Protection on my cell phones. I have purchased all of my families phones at Best Buy for the last 6 years specifically to get your protection plan.

 

Please Change the Mobile Phone Geek Squad Protection Plan so It is at least reasonably affordable. 

Status: Tell Us More
Given we just changed the terms of our plans it is unlikely will make any changes to them in the near future. We would love to hear from others as to what they would like to see in the future. Remember to vote for an idea if you like it.
It wasn`t until recently that I found out console trade ins didn`t recieve MyBB pts like videogames. I hope BB changes course and allows them to be added in just like with games, I under there`s no 50%/100% bonus on console trades which makes sense but even GS give PUR points on console trades. We`re now officially in year two of the new GCU, we`ve been showing alot of love and support for the program return the favor with a few programs tweaks the program should always be evolving.
Status: Tell Us More

Would anyone else like to see this happen? Make sure you vote for an idea if you like it.

I for one do not like having to print out my reward zone certificates in order to use them in the store. New Process When I am at the register and the cashier scans my card or looks up my information, the system should be able to tell the cashier how many certificates I have, the amounts and the expiration date. At that point I can tell him/her if I would like to use any of them or if would like to save them. If I want to use them him/her would select the specific certificates and it would then apply to my total. I think this would be something that would increase customer satisfaction as it relates to the reward process.
Status: We Did It!
Thanks for all the comments and insights into this idea. I am glad to report that Reward Zone members can now automatically redeem their reward certificates at the register without having to print them out in advance. Members would still need to generate their certificate in advance, from the points they have acquired, but do not need to print them out. Thanks again!

Members of Gamers Club Unlocked should get an email about 30 days prior to account expiration in order to let them know about the expiration and allow time to renew.

Status: Tell Us More
Sounds like a good idea to me. Would any other Gamer Club Unlocked members like to see this happen? Remember to vote for an idea if you like it.
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