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This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
$3500 is a lot to spend throughout the calendar for the average consumer in one store. I've seen topics that gave the idea of an annual membership fee for certain tiered memberships. It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year. I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year. This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships. I hope other customers and My Best Buy members agree!
Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...
I looooooove the Gamer's Club Unlocked membership and have recommended it to many friends. I was thinking that Best Buy should do the same with a movie buying program. I can tell you I'd buy a lot more DVD's from you guys instead of Amazon if that were to happen. It'd be great if they had the same perks as the GCU program where you get double the points and such.
I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.
1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.
2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.
3. Extend the 20% discount to accessories.
4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.
5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.
6. Bring back the $10 for every $150 or maybe even $5 for every $100.
7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.
8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)
I think Best Buy should really look into the idea of "stacking" gift cards in an account like Amazon allows you to do. That was I could have an avaiable balance sitting in my account ready to go. This would be much easier for when you have multiple small gift cards before you have to get the combined in the store.
Release Day Delivery (similar to what Amazon offers with Prime) should be a perk of Gamers Club Unlocked membership. I understand you want to drive foot traffic, but offering only slow or expensive shipping is a poor way to drive store foot traffic from a customer satisfaction perspective! Surely you must realize this. I'd be willing to pay even more for GCU if it included guaranteed Release Day home delivery.
I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?
I noticed on the website that 1000s of items have free 2-day shipping. why not offer your elite and elite plus members better discounts and offers throughout the holiday season such as free overnight shipping. perks should be different than that of offering standard customers the same perks as your high spending customers. high spending customers deserve better perks than whats offered to the general public.
maybe send a survey out to elite plus members to what major perk they'd like to see and other seasonal benefits.
Best Buy should Bring Back The Victory Can Be Pre-Ordered Promo instead of using the current $10 model it downgraded to. This Year alone many major retailers in the last few months have had distinctly higher pre-order bonus's such as double what best buy is offering and sometime even more then double. Now with The New Generation of game systems and games out now and more to come, the beginning of that system life cycle can be very important for a retailer to want to use and attract upgrading gamers and new gamers to your stores. I have made some comparisons below of some examples of games best buy have and has had preorder bonus's on compared to other retailers bonus's so my point can be seen.
Elder Scrolls Online
Wolfenstein: The New Order
Now Best Buy didnt even offer a $10 Pre order Bonus to begin with For The Wii U Game "MARIO KART 8" but instead offered $10 Gas Card late in the game while your competitors offered: Dell $25 and Kmart $20.
And those are just examples of some the comparisons. As you can see from the Comparison Best Buy has not once had the Highest Pre-Order Bonus since they downgrounded to the current $10 model. And Those Same Retailers are also offering those same large amount pre-order bonus's on more selection of games then best buy currently is right now as well as they also allow coupons and discounts to stack on top of those pre-order bonus's
I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.
I understand that times and conditions change, but the recent changes to the Geek Squad Protection Plan for Mobile Phones is absurd. If the goal is to keep people from getting the plan you are on the right track.
I would like to see the plan returned to the way it was: $9.99 per month and no deductable. If this is not feasible, I would recommend at the most a $50 deductable.
The reasons for this is because I can pay the same monthly fee for insurance and pay a lower deductable through my phone carrier. Their plan also covers loss and theft which Geek Squad does not. I do not like dealing with my phone carrier. I have had nice experiences with Best Buy, but for such a higher cost, I will no longer get the Geek Squad Protection on my cell phones. I have purchased all of my families phones at Best Buy for the last 6 years specifically to get your protection plan.
Please Change the Mobile Phone Geek Squad Protection Plan so It is at least reasonably affordable.