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New Idea

Gamers Club

Status: Tell Us More
by on ‎09-17-2013 12:33 AM

Why not allow those rewardszone members to join Gamers Club Unlocked, by using their points? For example, the cost per year is $20, but if I have 1000 points banked, why is it a problem to use that $20 reward certificate (or more) towards GamersClub Unlocked? Nothing too big in my opinion, just one of those little "tweaks" that save the customer a little bit of cash sometimes (it takes most people a while to get up to 1000 points or more normally), and gives us another "perk" to spending more money at BestBuy. I would like to be a Gamersclub Unlocked member, but can't justify spending the money for it, BUT, it seems I have enough points banked that I could join if BBY would accept a BB reward certificate for it....

Status: Tell Us More
I could see this as a possibility. I should point out that our Reward Zone program has been changed to My Best Buy. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.

Would be great to see this item on the long list of pre-order requests.  this would be great for fans of the series and to receive the desk calendar as well.  please add this to the website as soon as possible!  i will cancel my pre-order from another vendor to go with best buy.

Status: Tell Us More

Who else would like to see us have this available for pre-order? Make sure you vote for an idea if you like it.

Pay to secure exclusive game titles like Gamestop did with Xenoblade Chronicles. The upfront investment will pay off HUGELY if you could score 2-3 premier quality titles, in fact these alone could single handedly drive $120 GCU subs to a level of success that even BB isn`t prepared for. Try not to have niche titles if possible b/c you won`t generate enough sales from them to make it worth the investment w/o ripping off the customers.

 

 

GO ALL OUT adding supreme value with PRE-ORDER ONLY LE/CE`s complete with steelbook, statue, artbook, characters/levels/weapon DLC regular & LE game guides.

 

$200 CE includes steelbook, statue, artbook, LE guide, early access to a beta of a popular game, hologram/lithogram, all DLC including CE exclusive DLC & a GCU coupon pack. Also, the customers choice of $20 pre-order credit or a free 1 yr GCU sub.

 

$100 LE includes steelbook, LE guide, early access to a beta of a popular game all DLC excluding the CE exclusive DLC, a GCU coupon pack & $10 pre-order credit.

 

$60 reg. version w/basic DLC item(s) & early access to a beta of a popular game.

 

All CE/LE`s need numbered certificates of authenticity.

 

Now there`s true value in the increased cost which will allow you to sell thru the majority of your stock instead of having to greatly discount/clearance them.

Status: Tell Us More
We should already be trying to carry as many of the premier game titles as possible. Does anyone else have any feedback on this? Remember to vote for an idea if you like it.

Currently, if the price on a pre-order drops between the time a customer places an order and the time it ships, the customer automatically pays the lowest price.  This policy should be adjusted so that the automatic adjustment period extends to the release day of the item.

 

To ensure the item reaches the customer on release day, it typically ships late during the week before release.  The sale price isn't always updated on the website until the release week, after the order has shipped.  This can cause customers who pre-ordered to not get the best price unless they call in and ask for a manual adjustment, which is covered.

 

A customer who pre-orders an item should be guaranteed to get the same price as a customer who walks into a store on release day and buys the same item.

Status: Acknowledged

I hear where you are coming from on this, but from what I understand we are not changing our Price Match Guarantee at this point.

I wanted to bring up the idea to get customers excited about Electronic Entertainment Expo 2014 that I think it would be a good idea and great deal to offer Buy 2 Get 1 Free on new video game titles the week of E3 2014. (The week of 06/08/14-06/14/14 E3 is 10/11/12)

 

E3 week would be a good time to push some software sales and pre-orders as gamers get excited about all the new titles to come

 

 

Status: Tell Us More
Thanks for the suggestion. Would anyone else like to see this happen? Remember to vote for an idea if you like it.

I went to pre-order the Borderlands: Handsome Jack Collectors edition and was sold out.  can notifications be sent out in the future for customers that subscribe to a specific game or product?  i think this may reduce the amount of unhappy customers who weren't able to pre-order that particular product.  is there any chance as well to boost availability to elite plus members or an early pre-order event??  hope other elite plus members chime in on this idea!

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Who else would like to see this as a reality? Make sure you vote for an idea if you like it.

RZ Points for reviews on purchased items

Status: We Did It!
by on ‎09-05-2012 10:22 AM

    I love looking through Best Buy for items that I’m looking to purchase. Its a great way to find out information on the product itself before it gets to my hands but I also like looking into the reviews to see if it lives up to its expectations.

    I was thinking if you could integrate the store survey with item reviews for a small number of reward points. For example, a tablet, case, screen, and stylus purchased in store or online. After receiving points for the initial purchase, they can go online and tell us how the experience on the survey with their customer PIN. From there, they can continue on to review the products and gain more points (let’s say 10-25 per review).

    This would give customers more incentive to review the store, the products, and their service while we gather service information, RZ loyalty, and an accurate rating on popular products. I wanted to put it with the survey so we limit the amount of fake reviews just to gain points. Its a starting point so I would love to see what this can evolve into.

Status: We Did It!

We do now give My Best Buy points to members when one of their reviews is selected. Keep in mind that a member can only have a maximum of eight reviews selected per calendar year.

Gaming store?

Status: Acknowledged
by on ‎07-29-2012 02:06 AM - last edited on ‎07-30-2012 02:51 PM by Senior Social Media Specialist Senior Social Media Specialist

As an employee I find that most gamers prefer the "gaming shop" such as how GameStop is arranged compared to Bestbuy gaming. Any opinions on that topic? I would like to see Bestbuy gaming stores pop up.

Status: Acknowledged
Thanks for this idea.

I`d like to see the max. load limits on the BestBuy pre-paid visa`s increase from $200 to $500. All other retailers(Walmart/Target/Walgreens/CVS/RiteAid/Amazon/Dollar General/Family Dollar) have pre-paid cards with $500 load limits. Now since you already have a large stock of $200 load limit cards it would make more sense to do like the other retailers and add the new $500 cards along side the $200 ones. One issue with the current cards that would need to be avoided with the new ones is the activation fees which are too high in comparison to the competition. It`s currently $5.95 for any amount up to $200 but with the exception of Target a $500 can be fully loaded for $4.95.

Status: Tell Us More
Thanks for sharing your thoughts on this. I'm sure the amount of $200 wasn't come to arbitrarily, but I would like to hear from other customers on this. Remember to vote for an idea if you like it.

Just as I titled it: I think it would be great to have Geek Squad Protection on computer hardware such at processors, graphic cards, and so forth.

 

I have had personal experience where a warranty has saved my butt financially when a computer component has failed. Just a few months ago my power supply "blew up" in my PC and luckily it was insured- but when my power box went out, it damaged my graphics card which was not insured.

 

Now I am debating whether to buy a graphics card at Best Buy where I can get it cheaper than anywhere else thanks to being an employee but not having it insured... or spending full price on it and adding a protection plan with it from New Egg and covering myself in case it goes out. I'm a gamer and video editor in my spare time so graphic cards don't come cheap- it's a major bummer that my one is failing.

 

Adding a protection plan on PC hardware would be super beneficial in my honest opinion. I have helped many customers who were building or upgrading a computer and while my store doesn't have a great selection with components... having it insured in case something like what happened to me or others really takes a lot of stress off of our shoulders.

 

Sure customers could purchase their components elsewhere- but being able to have the product in hands and examining it while knowing you can walk out with it that very day can be a huge deciding factor- why not have them walk out knowing they can get a free replacement (If you purchase the protection plan for it of course) in case it fails?

 

Status: Tell Us More

This is an interesting suggestion. Would anyone else like to see us offer Geek Squad Protection (GSP) plans for computer hardware? Make sure you vote for an idea if you like it.

Carry the Hub+ USB-C Hub In-Store.

Status: Tell Us More
by on ‎10-22-2015 02:10 AM - last edited on ‎10-23-2015 02:32 PM by Senior Social Media Specialist Senior Social Media Specialist

Best Buy should consider carrying the Hub+ in-store. The most common request we get in-store from customers is usually around the lack of an SD card on the MacBooks and while you can purchase the USB-C to USB and a seperate card reader, the Hub+ is aggressively priced to provide you  with a much better value, giving you (3) USB-A 3.0's, (2) USB-C, a Mini Displayport and an SDXC. Outside of that it even has juice to act as an external battery pack for an iPhone! Even when compared to Apple's own adapters at $79.99, this is a bargain at the $89.99 price. This would also work on incoming USB-C based computers like Google's Chromebook Pixel.

 

{removed per forum guidelines}

 

Status: Tell Us More

Would anyone else like to see us carry this item in our stores? Make sure to vote for an idea if you like it.

So many people would love to have A Cafe In the larger Best Buy Stores. I have seen many employees talk about this idea on this site. If so many people what this to happen let’s start a few in the most popular stores a.k.a. the big $ stores. There are a few ways to go about this. 1. Lease out a part of the store to a Starbucks or other café chain/ 3rd party. 2. Find out if a vendor our company is already doing business with has an established café we could put into our stores or 3. Start our own in store café from scratch with my help since I have a pastry arts degree and have worked in the food industry - hotel/restaurant /bakery. All baking would have to be done off premises or purchased threw a 3rd party bakery. The coffee we could sell could be a simple as a Keurig  Coffee setup since we already  do business with that vendor plus they have 100s of varieties’ of coffee, tea, hot chocolate etc.

This Idea would make  the store  a lot more revenue not only from the employees  but  also the customers  would shop longer too  give us a chance to sell them more products  & services  plus after a customer buys  a new laptop, phone, tablet etc.  They will have a place to go and have a coffee while they test out there new device and if they have any questions they can ask a GS agent that could poss. Up sell them.  Another great Idea is too show food channel or other food inspired shows on our big T.V.s so the customers will get hungry and by food and snacks from out café.  The name of best buys café should be called “THE BEST CAFÉ “.  A perfect name since we are the BEST!!

 

Status: Acknowledged
Thanks for all the input on this idea.

Elite, Elite Plus... Elite Standard/Prime?

Status: Tell Us More
by on ‎02-24-2014 01:50 AM

Why has Best Buy still not offer anything to compete with Amazon Prime?

 

Elite Standard *Probably need a better name*

  • $29.99 per year
  • 3X RZ(MY BBY) Points for all in store purchases
  • No minimum requirements for shipping
  • 3-4 days delivery
  • Discount on Expedited/Express Shipping on a per item basis
  • A dedicated phone number to report damage or late delivery

Elite Prime *Probably need a better name*

  • $59.99 per year
  • 5X RZ(My BBY) Points for all in store purchases
  • No minimum reqruiements for shipping
  • 1-2 days delivery
  • Discount on Express shipping on a per item basis
  • A dedicated phone number to report damage or late delivery

Elite Standard are for those that don't need their orders in a hurry but still want to make purchases without having to worry about meeting the minimum $25 to get free shipping. They will also have the option to get discounted Expedited or Express shipping on a per item basis.

 

Elite Prime are for those that want their orders in 1-2 days. They will also have the option to get discounted Express overnight shipping on a per item basis.

 

I have also added some additional bonus My Best Buy Points for in store purchases. This is because Best Buy will save shipping cost on in store purchases but the 3X and 5X bonuses should also give incentive for Standard and Prime members to shop in your stores.

Status: Tell Us More
I can't imagine we have not already considered launching a program with all of our competitor's programs. I like the specifics you provided, and would love to hear from others on this. Remember to vote for an idea if you like it.

It seems like Radio Shack is the only brick-and-mortar store that still carries any kind of hobbyist electronics, and even then more of their stores are being pushed towards primarily cell phones and toys.  I think it would be great if Best Buy carried a small selection of development boards and prototyping kits as well as some of the basics (soldering irons/solder, wire, breadboards, resistors, capacitors, etc).  I'm mainly thinking of the most popular items in the community, like Arduino/shields, Raspberry Pi, Little Bits, Lego Mindstorm, etc.  Also, an online shop would be nice, especially if orders could be shipped to store.

 

If they had them in stores, it would also be cool for Best Buy to hold community events where someone explains/showcases something that can be made with one of the kits.

Status: Tell Us More

I'm not sure if that's the market we want to go into, but I would like to hear if others have any input on this idea. Make sure you vote for an idea if you like it.

While the name should probably be something less of a rip-off of Xbox the idea is similar in a way. Think achievements on Xbox 360, in that a reward is given for accomplishing a certain task. This could even be a largely holiday based promotion; though year round would be better in my opinion. 

 

The range is pretty grand on what these "accomplishments" could be. Some ideas: Make 10 purchases (say over $10) in a month and get 500 bonus points. Spend $500 in one month and get 1000 bonus points, reach “Elite Plus Status” and receive 1500 bonus points, etc. Some easy low fruit as well to get people started like, "Share to Facebook" type stuff for 25 points or 50 points, “check in” to a store on the Best Buy app for the first time and get 50 points, first “In Store Pick Up” order for 30 points, etc.  Kind of like how Best Buy gives points for a certain amount of product reviews per year.  My Best Buy bonus points that are often related to, but not directly the result of a specific purchase. They don’t have to be all points either. For example, maybe buy 5 games and get a 10% off coupon for a single video game purchase that would work with sale prices or the GCU discount. Another idea, spend over $300 in a single purchase get coupon for 5X points on a single purchase. Achievements could even occasionally be product based, similar to current offers like "500 bonus points when you buy Beats." So on, as the options are pretty much endless.

 

Basically, little (to maybe even some big) bonus achievements built into My Best Buy's current system that customers can "unlock" for extra rewards.

Status: Tell Us More
I can honestly say I like this idea. Does anyone else have anything to add? Remember to vote for an idea if you like it.

Digital Download Delivery Kiosk

Status: Tell Us More
by Valued Expert on ‎10-01-2014 01:16 PM

I try to avoid digital downloads of games/software.  In large part becuase sometimes the servers are very slow.  It can take a very long time.  Sometimes the download was corrupt and it goes belly up after a couple hours etc...

 

I have a good internet connection, but sometimes I simply takes a long time from a lot of factors.  I can download a 5 GB game directly to my Xbox in less than 30 minutes direclty from MS.  Cannot do that when downloading from BB or GameStop.

 

What I would suggest is that Best Buy stores have a Digital Download Kiosk. 

 

Customers can buy a game in the store and download it directly to a USB Drive or an SD card.  Along with the intall files it also sends a .txt file containing the Activation Code, which is also printed on the receipt and or sent in an email.

 

This could have other benefits such as extra sales of large USB Drive and SD cards.  Point of Purchase as it were.

 

Customers could have a hard copy back up of their software

 

A kiosk could be linked to Best Buys Servers via a T3 or faster for very fast transfers

A kiosk could be loaded up with thousands of titles for download.  

Best Buy could see increased sales of older games without taking up shelf space.

 

A Customer could purchase a number of games on line and then come into the store and get them all at once.

 

Now I don't know if you can install a game to PS or Xbox from a jump drive.  If you cannot then this would diminish the value.

Status: Tell Us More

I like this idea. What are others thoughts on this idea? Make sure you vote for an idea if you like it.

Gift Bags

Status: Tell Us More
by on ‎12-19-2013 09:43 PM

I was at the store on Atlantic Blvd in Jacksonville, FL looking for a gift bag for my purchase, but I did not find one, so I just gave the gift in the blue plastic bag it was placed in by the cashier. I asked the store workers about gift bags and one searched for me, but determined that there weren't any gift bags sold by Best Buy, but said that a gift bag was a great idea. I think that Best Buy should partner with a greeting card company, or allow a vendor to set up shot in their stores so gift giving can become more touching with gift cards and gift bags. 

Status: Tell Us More
As a last minute shopper myself I can of course see the value in this. I would love to see if other customers would like to see this. Remember to vote for an idea if you like it.

Currently, the only way to purchase PSN credits through bestbuy.com is to purchase the physical card and have it mailed to you. Doesn't really make sense to waste the postage and the customer's time when BB could simply sell the code and deliver it via email like most other online retailers.

Status: Tell Us More

Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Please stock the 64GB PS Vita Memory Card

Status: Tell Us More
by on ‎06-28-2014 05:51 PM
As a Vita owner I love vita but the memory card size & pricing continues to be an issue for the system. A 64GB is available online but not thru BB. Price & space are negatively affecting the sales of the PS Vita.

http://www.youtube.com/watch?v=Ye425uXWIMo

Also, if the Gamer`s Club Unlocked(GCU) 20% discount worked on videogame accessories you`d have a winner.

Status: Tell Us More
Assuming ritchardf is correct that this card hasn't been released in the U.S. yet, I would guess that we will be carrying it once it does reach the U.S. market. I would like to hear if other PS Vita owners would like to see us carry this card. Remember to vote for an idea if you like it.

The Blueprint Lounge is a web application design center where customers can configure their ideal spaces using the existing Best Buy products. This idea is similar to the IKEA’s planner with the focus on Best Buy. The customer will have the experience of building their dream living room, home theater and even kitchen. For Best Buy, interactive information bubbles will inform the customer about GSP options, tech support, financing options and installation information.

 

Once the customer has completed their design they can save it on their personal systems, print or even email it. They will also have the option to share with friends using social media such as Tweeter, Facebook, Instagram and Pin-it.

 

The idea will help driver internet traffic to Best Buy’s websites while promoting Best Buy’s products and services all the while creating a greater experience for the customer to interact with the best Buy virtually.

Status: Tell Us More
I really like this idea! Would anyone else like to see this become a reality? Remember to vote for an idea if you like it.
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