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New Idea

I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at every day to see if it's out yet.

Status: Acknowledged
I don't see that we have the "coming soon" tag any longer. Thanks for the idea.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 



Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

Status: Acknowledged
I did hear back on this and we will not be implementing this idea.

Gamers Club Unlocked

Status: Tell Us More
by on ‎08-08-2014 01:56 AM

I think that this is an idea that Best Buy should consider greatly. I am a hardcore gamer and probably purchase ten games per year or more from Best Buy and that is just for me. I buy plenty of games as gifts as well. So I would say I buy about 15-20 $60 games per year. That a lot of cash ($1000+). I have recently been considering taking my gaming business elsewhere due to the current state of GCU. It used to be such an amazing deal and a great way to reward your most loyal customers. You would get a monthly magazine and $10 for every $150 spent, not to mention the amazing "5 for $100" and "Victory Can Be Pre-Ordered" promotions. Now, the only thing of mention is 20% off new games. While this is an amazing deal, it also is not. Lets take a look. Lets say you buy 5 games per year. Under the old system you would pay $15 for the membership and get $20 per game in certs, plus an extra $20 for spending $300. That's $120 in certs - $15 membership cost = $105. Under the new system, you get $12 off per game plus $10 in certs. That's $22 per game or $110 but the membership costs you $120 instead of $15, so you lose money. Here are my proposed changes to the program. If I don't see a positive improvement to the program soon, I will be switching to Amazon most likely.


1. Change the membership cost to something a bit more reasonable and add a one year option. $59.99 per year or $99.99 for two seems fair. That way people are saving money by going with the two year option.

2. Get rid of the magazine. It is pointless now that it is no longer print. I mean, it was nice to get a magazine in the mail every month which is why I still subscribe to GI, but now that it is digital only, it is dumb. By the time the magazine is available, I have known all the "news" for weeks or longer thanks to the internet.

3. Extend the 20% discount to accessories.

4. Keep the $10 pre-order bonus for free My Best Buy members but make it $15 for Unlocked members. Why are the people that pay $120 for their membership getting the same bonus as those that don't? Also, add new games to this list on a regular basis. A good way to do this would be to add new games every quarter. So say, add new games for Jan-Mar, then April-June, etc. There are so many games that I would purchase if they were part of this promotion.

5. Give bonus points for pre-ordering and picking up ANY game within a week of release, not just the ones on the $10/$15 promotion. Say if a game isn't on that promotion, you at least get $5 bonus.

6. Bring back the $10 for every $150 or maybe even $5 for every $100.

7. Get rid of the ridiculous 3 game limit and only ban someone if they are clearly abusing the discount for resale purposes (i.e. you notcie them buying ten copies of every game that comes out). I don't want to have to keeo track of my game purchases and worry that buying a gift for someone might put me over my limit and get my account deleted.

8. Have prizes like GameStop does with their Epic Giveaways (signed games, chance to go to E3, etc.)

Status: Tell Us More

It seems like there is much more than one idea here, but I would like to hear what others think about this idea. I believe we did just change number 7 on your list and you can read about the change here. Make sure you vote for an idea if you like it.

Online Employee Discount

Status: We Did It!
by on ‎12-06-2012 09:12 AM

I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?

Status: We Did It!

Although you still can't use your employee discount on, you can now use your employee discount online at the mobile version of our website of I would suggest first adding the items you want to buy on, and then checkout on

Best Buy is no longer found with the likes of,, and in Discover's cashback bonus portal for their card members. The portal, called Discover Deals, lets customers be referred to partner sites and in exchange for using the stores linked, the customer will get 5% Cashback bonus or more, rather than the standard 1%. was part of this for years, offering the common 5% incentive as and still offer.

It was a great system that got me buying lots more from Best Buy, but while the other companies have stayed, Best Buy backed out. Please bring it back to the Discover Deals portal alongside its sensible competitors.
Status: We Did It!

@CannonO, Thanks for letting us know.

GCU Alerts

Status: Tell Us More
by on ‎08-07-2014 02:44 PM

I can't tell you how many times I've found out about a specail edition release only AFTER it's sold out. The most recent is the Destiny Ghost Edition. How about an alert for GCU members that not only tells you when new games are announced but also as soon as Special Edition versions are available? As far as I know, no one else is doing this.

Status: Tell Us More
I really like this idea! Should the alerts come as emails or texts? I could see problems with members changing their email address or phone number, not telling us, and then being upset that they didn't get the alerts. Does anyone else have any thoughts on this idea? Make sure you vote for an idea if you like it.

Some of this surely isn't BB's fault but it still makes the company look bad when it can't be trusted to provide the promised pre-order incentive to customers. My suggestion would be for BB to secure as many exclsuinve steelbox packaging promos as possible & have the DLC codes sealed in them.


Because this method can be abused for codes that wouldn't equal sales it needs to be clearly printed on the steelbox packaging & the receipt that if the $5 pre-order can not be refunded if the steelbox is opened & the game itself will not be fully refunded if the sealed steelbox isn't also returned.


Also, you should try to score more impressive DLC like characters and/or levels not just costumes/weapons packs. They have more "value" & will have a much greater impact on increasing your total pre-orders.

Status: Tell Us More
I have a feeling this would increase the cost of the game, but I think some customers would be willing to pay the added expense. Would anyone else like to see this as an option? Remember to vote for an idea if you like it.

Gamestop does that, they automatically attach the pre order bonus SKU to the game. A lot of confusion can be resolved.


The customer service staff in Chesterfield MO is so friendly, but when I preordered Borderlands 2 and asked them about the pre order bonus, they said the code would be emailed to me. Sure enough, the code was never emailed because it was not attached to the game and Best Buy had no record of it. It took me raising hell to get a resolution and I am very understanding of customer service people.


It is not the fault of the customer service reps because their job is varied among returns, geeksquad, and because Best Buy is not just a game store, it is easy to see how they would not remember or understand how to put the pre order bonus on the item. Game stores, however, focus only on games which means that their staff is also only focused on games. It would be one thing if a game store employee forgot to add a pre order bonus because that is one of their main jobs to take down pre orders. But Best Buy needs to automate the process and not make it fall onto the shoulders of the customer service people because they have more important things to do than to attach pre order SKUs to games.


Status: We Did It!

I guess this one got lost as we have been doing this for a while now. Thanks for the idea!

Members of Gamers Club Unlocked should get an email about 30 days prior to account expiration in order to let them know about the expiration and allow time to renew.

Status: Tell Us More
Sounds like a good idea to me. Would any other Gamer Club Unlocked members like to see this happen? Remember to vote for an idea if you like it.

Wii U games for $10 trade in rewards

Status: Tell Us More
by on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 


Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.


So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

I absolutely love the "Upgrade & Save" program where you can trade in a DVD for $5 off of a bluray.  Absolutely love it!  However, it would be even better if there was a way to apply the $5 to online orders as well.  This should be fairly easily achieved by having the computer generate a code one could then use when placing an order online.


If I were able to use the $5 upgrade certificates online, there are a LOT more blurays I would buy that Best Buy doesn't carry in stores.


Thanks for reading!

Status: Acknowledged
Thanks for all the input on this idea.

Added promotions with Watchdogs

Status: Tell Us More
by on ‎04-23-2014 10:10 AM
With GCU increasing benefits & promotions other retailers have had to step up their games & some have. Watchdogs should be the next premier selling title after Titanfall & although BB is already $10 pre-order credit other retailers have been offering quite a bit more $20-$25. Since Wolfenstein got an increase to $20 maybe there`s a way to get Watchdogs upgrade too or another promotion added on.

I`m sure at this point there`s been a noticable jump in Wolfenstein pre-orders so you can fully except an even bigger reception for Watchdogs which would certainly delight both Ubisoft & BB. This would also allow the wheels to be set in motion to get the best pre-order benefit Ubisoft`s premier franchise Assassin`s Creed which was just announced to reach 73 million sales.
Status: Tell Us More
Thanks for the suggestion. Does anyone else have any input on this idea? Remember to vote for an idea if you like it.

I think you guys should reconsider(It was added to the list by mistake earlier) adding Gears of War: Ultimate Edition to the $10 pre-order reward certificate program. I remember the same thing happened with the Halo Master Chief Collection last year but Best Buy later decided to add it back.

Status: Acknowledged

Gears of War: Ultimate Edition is not a part of the My Best Buy Get $10 per game offer. We apologize for any confusion or inconvenience.

Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.


Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.


PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.

Status: Tell Us More
Would anyone else like to see this as a reality? Remember to vote for an idea if you like it.

Nyxio Technologies VioSphere 55" Genius TV Specifications

DisplayLed Flat Panel
Display Resolution1920x1080 Pixels (HD)
ConnectivityBluetooth Wi-Fi 802.11 b/g/n Network (Ethernet)
Inputs/OutputsNTSC (Analog) 1 Port ATSC (Digital) 1 Port AV in AV1,AV2 YPbPr in 1 Port S-Video 1 Port HDMI in/out 3 Ports USB2.0/3.3 4/2 Ports Headphione Out
Additional FeaturesTV Tuner, 2 (1 Analog and 1 Digital) TV Remote Control Webcam TV Built-in Microphone Built-in
Personal Computer SpecsProcessor I7, 3.1 GHz RAM 8Gb HDD 1TB Keyboard Wireless Multimedia with Trackball Blue-Ray/DVD/RW Optical Drive MIcrosoft Windows 8 Operating System
PowerAC_110-240V Average Power Comsumption 145W
Status: Tell Us More
Would anyone else like to see us carry this TV? Remember to vote for an idea if you like it.

I use to build quotes for clients and it's really annoying that you have to sign-in or create a guest account to be able to get a complete total with tax. As a Best Buy employee, I would use to calculate totals with tax for customers as well so I can see where this could be hindering employees in-store too (this was faster than running to a register and doing it and allowed me to stay with the customer too).



Status: Tell Us More

Would anyone else like to see this as a reality? Make sure to vote for an idea if you like it.

Product Availability on Web Pages

Status: Tell Us More
by on ‎02-19-2015 05:27 PM

It would be great if there were an option to filter the view of products that were in stock at the local store(s) selected by the customer.  That way, we wouldn't have to wade through pages and pages of product links in order to find out if you have in stock the product(s) we want at our local store.


Sometimes, (and by sometimes I mean most times) I would like to get a product that same day by just looking online at your website and finding what's available at my local store.  Otherwise, what is the advantage of buying from you as opposed to one of the many other online retailers and to add to the mix, I wouldn't have to pay sales tax if I bought from an online retailer from out-of-state.  If I have to have Best Buy ship the product I desire anyway, why not buy it somewhere else and save a little money.

Status: Tell Us More

I believe a version of this idea has been posted in the past, but I would like to hear if anyone else would like to see this as a reality? I should point out that you do have to pay taxes on purchases made through online retailers; the taxes are collected by the online retailer, but you are responsible to pay the taxes on these purchases when you file your taxes. Make sure you vote for an idea if you like it.

Increase your Blu-ray Selection

Status: Acknowledged
by on ‎10-10-2012 04:19 AM

I have been a Best Buy customer since you were named "Sound of Music" store. I was just at the big Best Buy in Bloomington near your corporate headquarters. I saw the new design, thought everthing looked nice but I think one HUGE mistake was made. You reduced your packaged media to alomost nothing. Gone are the rows and rows of Blu-ray disc (format is gaining in sales every year, in fact new records are being broken every quarter), and there were only 2 isles of Blu-rays to choose from (one on each side, so actually 4 isles). Plus, he isles were 1/5 the size of the previous ones. I went shopping the day ready to spend about 500.00 on catalog titles and a few releases, and out of what you carried, I spent $86.00. Nothing else was there that I wanted. And I did not look for obscure titles but major studio catalog releases. I also noticed a huge reduction in DVD, which I can understand as more people are buying and replacing their movies from DVD to Blu-ray than ever before. The studios are releasing tremendous catalog titles, and the selection was so bad it made me sick to see this happened.


I am deeply saddened that you, the only remaining retail store carrying a great selection of Blu-ray discs, have reduced the amount you carry in the huge way. I have read the trade magazines, that some people seem to be coming in, looking at things and then ordering online. I do not believe this to be true of packaged media, especially Blu-ray disc. These are many times impulse buys, and if not people come in with titles in mind and want them now. I do not mail order, but I guess I will have to start. This is one instance when you have forced customers to shop online and it doesn't always end up at Best Buy.


PLEASE bring back your in-store Blu-ray disc selection to what it was. There was no need to reduce that department so such a small section. Then I will come in and start shopping movies with you again.

Status: Acknowledged
Thanks for the input on this idea.

I'm sure I'm not alone in wanting this to happen. It just seems like some games get the $10 MyBB certificate after those who pre-ordered it purchase it at launch and occasionally movies will have a $X amount of movie cash to go see the movie while it's still in theaters with a pre-order.


But RARELY do I ever see a pre-order bonus like, let's say the small artbook and CD soundtrack that the game Catherine received at Amazon and Gamestop. I actually had that game pre-ordered at Best Buy but when release date came and I saw that you guys didn't get the same consideration from the publisher as other retailers and the artbook/CD was missing, I'll admit that I cancelled my pre-order and went somewhere where I could get those items.


Why? Because while a $5/$10 or sometimes $20 certificate is nice and will generate loyalty amongst some gamers, some of us sometimes would like a nice little physical bonus on TOP of those loyalty rewards to further entice us.


So how about it? Tell publishers you guys are serious about trying to out-Gamestop Gamestop and want the same pre-order goodies they dole out to the big boys of game sales.

Status: Acknowledged
We should already be providing physical pre-order bonuses when provided to us by the vendor. I know we have in the past and should continue to do so into the future.

Is there anyway that EA Sports UFC can be added to the pre-order list for the $10 certificate? After Watch Dogs, I really believe that's one of the next popular titles upcoming. I know for me personally, this would guarantee that I would be picking up the title from Best Buy on release day. Thanks.


(Sorry, I had posted this in the wrong section earlier.)

Status: Tell Us More
Would anyone else like to see this title added to this promotion? Remember to vote for an idea if you like it.
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