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You guys lost yet another trade-in of mine today. Why? Because Target has a 100% promo going on this week for games and it includes not only PS2 games(that you guys STOPPED taking trades of already and purged from stores for fire sale prices) but also includes gaming HARDWARE in the promo.

 

I traded in a Pearl Pink 3DS that I would have received a measly $25 for from you guys for $100 and change to Target.

 

I understand some values on the trade-in value locator are knee jerk reactions to glitched trade values(i.e. that $300 4gb 360 S value from a while ago) but $25 for a handheld console that's still relevant? That's INSANE.

 

This is why your side site(Cowboom) gets such horrid condition trade-ins to resell. It's because no one except crack addicts or families with kids who use and abuse their hardware will trade them in for such laughable amounts.

 

I'm sorry if this comes off as overly harsh but this is also the main reason why I don't even do trade-ins of any kind anymore at Best Buy. The promos are lackluster and few and far between. For a company that's trying desperately to emulate Gamestop you guys are failing hardcore. Even they have an almost constant stream of trade promos. 

 

It just seems like more and more as the months go by that this company is giving up on this portion of their store.

Status: Acknowledged

I hear where you are coming from, and I can assure you we strive to remain competitive when it comes to our trade-in program. I truly appreciate your insights here.

Enter the embedded / DIY Market?

Status: Tell Us More
by on ‎02-10-2015 12:37 PM

Hello Best Buy,

 

With RadioShack going under, I believe now is an amazing opportunity to sweep up the DIY market that RadioShack (once) supported. 

 

By this I mean folks who work with interesting and fun embedded projects, such as Arduino, Raspberry Pi, BeagleBone and the little bits, pieces and parts that go along with that.  Places like Fry's Electronics and Micro Center do offer complete isles of equipment like this, but even those stores are far and few between compared to what Best Buy could offer.

 

It would be amazing to have an isle, or even half an isle dedicated to the DIY market for those of us who are engineers (such as myself) and those who want to invent and create! This is still a largely untapped market and with someone of your magnitude, you could be the new forefront for folks who need to pick up resistors, capacitors, wiring and embedded products! 

Just a thought, I would really like to see this come true if it's something that interests Best Buy.

Status: Tell Us More

I honestly don't see us moving into this market, but we would like to hear if others would want us to carry these types of products? Make sure you vote for an idea if you like it.

0 Votes

I love the tell us how we are doing idea, but I think that customers should be rewarded for the effort of telling Best Buy how their in store experience is. Maybe a few points here and there. The grand prize should be X amount of  rewards points.

Status: Tell Us More

I would be concerned that a customer would be less than honest in answering these surveys if rewards are offered in exchange; they might feel they won't get the points if they give us negative feedback. I would like to hear if others would like to see this as a reality. Make sure to vote for an idea if you like it.

I review nearly every purchase I make on BestBuy.com.  From time to time I check random reviews I've written and other buyers have become "verified".  Although this hasn't been explained to me, I feel myself and other buyers should become "verified".  Changing the "reviews" tab on every item page, should make buyers put in the customer service pin and select the items they'd like to review based on their recent purchase.  This should make the buyer from BestBuy.com a "verified" purchase rather than have "trolls" post useless reviews on the site.  I believe this change or correction should avoid any negative feedback from the vast customer community of Best Buy and evade internet trolls at the same time.  Hope this idea is considered by many!

Status: Tell Us More

Interesting suggestion. Would anyone else like to see this put into place? Make sure to vote for an idea if you like it.

Far too often I've gone to Cowboom to check out the pre-owned PS3 slim models that're available for sale and found that most of them are missing everything but the console itself and/or they look like someone tried cleaning them with a hammer.

 

For stuff like game console trade-ins, everything should be required and any accessory values should be baked into the set price for the console(s).

 

As it stands now a controller for a console is NOT required for trading in a console and if someone goes to trade one in it's only worth about $10. For $10 I know I would NOT trade in my controller with a console either. 

 

There needs to be a set price for all consoles for trade-in and REQUIRE that all accessories are included or the value drops to a low price to allow for finding and including the missing items before repackaging it for sale.

 

Right now on Cowboom there's only 3 listings for a 160gb PS3 slim. They're all FAIR condition and between $199.99 and $209.99 and ALL are missing everything but the console itself and/or a power cable. That's insane when you can buy a new super slim(12gb model) for $200 and get a controller and everything else it's supposed to come with.

 

I could actually get better looking consoles from the local flea market and they'd be complete for probably less than those prices. 

Status: Tell Us More

I hear where you are coming from on this. Would anyone else like to see us require these accessories when accepting a gaming console for trade-in? Make sure you vote for an idea if you like it.

0 Votes

Genesis Credit Purchases - Points

Status: Tell Us More
by on ‎12-31-2014 09:27 PM

I have credit with Genesis.  When I extend credit, they email me an e-gift card for the amount.  I spent close to $2000 this way this year at Best Buy, but none of those purchases counted toward my points.  Why can't there be a way for Genesis to report purchases of e-gift cards to a member's Reward Zone account?

 

Thank you,

 

Janie Valdez

Status: Tell Us More

@ janieval1015, Thanks for the clarification. I guess I was just not understanding what you were asking for. So to be clear you want the purchase of an e-gift card from Genesis Credit to generate My Best Buy points? Would any other customers of Genesis Credit like to see this happen?

It is a rather simple concept but I understand there could be problems with it I have yet seen. I don't always have the time and know when I'll make a purchase and me being able to know I could get a certificate to use on a in store purchase would be great as well. A notifcation can appear that says EM12 has enough points to get a certificate and the person doing your transcation can say you have enough points to get a certificate which would remove $ from your purchase. Else wise I have to go online with my desktop redeem it then go to the store. This would make things easier on some people who don't have smartphones and aren't willing to learn how to use them.

Status: Acknowledged

@EM12, thanks for the clarification. Our associates should already be able to view this when a My Best Buy member is checking out and should be suggesting they us their points/certificates towards the current purchase.

Please Ship in Shipping Box

Status: Tell Us More
by on ‎12-07-2014 11:49 AM

I ordered a few items from bestbuy online with free shipping and they came in the manufacturers box, complete with pictures and holes from shipping. The product had some damage from not being shipped in a real shipping package and I will have to return the item. Additionally, it ruined the surprise given that the one who the package was for collected it at delivery.

 

I dont have this issue with either Target or Amazon. Everything I've ordered from both of those come in a shipping box, even if it's unnecessary.

Status: Tell Us More

I will admit to being fairly ignorant when it comes to what our packaging standards are, but I can't imagine we always ship with the manufacturer's packaging. My guess is that if an item is inside manufacturer's packaging, and that packaging is strong enough to handle shipping, we don't put a box around a box. I certainly understand the surprise thing, and will admit that is concerning. Would anyone else like us to always package over the manufacturer's packaging? Make sure you vote for an idea if you like it.

Wii U games for $10 trade in rewards

Status: Tell Us More
by on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Status: Acknowledged

I revisited this idea as I hadn't heard anything definitive, and at this time we are not changing the stickers we apply to media. Thanks for the feedback on this one.

I don't think I'm the only one who has held off of buying pre-owned titles during the B2G1 sales because of incomplete copies being the only ones available at our local stores.

 

That was the ONE thing that differentiated Best Buy from Gamestop on the trade-in program and the one thing that made me happy about buying pre-owned from you guys was that I knew I could get a complete copy of a title in good/great shape because of that requirement.

 

Either start requiring everything be traded in with games traded in again OR ding people's trade-ins with refurbishing fees as a way to convince them to trade everything in or lose out on the full value of their games.

Status: Tell Us More

Thanks for the input. Would anyone else like to see us put this idea into place? Make sure you vote for an idea if you like it.

For a service that`s main critical feedback is the $120 upfront price you guys are far too laxed when it comes to the "little things". Cost for these shouldn`t really be that big of a factor since it`s a two year service so not like it happens that often.

Status: Tell Us More

I think this is a good idea. Would anyone else like to see us put this idea into place? Remember to vote for an idea if you like it.

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

Status: Tell Us More

I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

Unsure Who To Contact

Status: Acknowledged
by on ‎10-24-2014 07:37 PM - last edited on ‎10-25-2014 04:46 PM by Social Media Specialist Social Media Specialist

I was writing a review for the new film "Snowpiercer", directed by Joon-ho Bong. Unfortunately, due to Bong being his last name (he is from South Korea), I was unable to use it in the review, as it was deemed "inappropriate language". I know the reviews get overviewed before being posted on the site, so I find it odd that there's no consideration for the need to use certain words sometimes; aka ocassional a movie's title will have a bad word in it, ie- "(edited per forum guidelines)  Year" (2010) (I had to slightly change the name of this movie because of the exact issue I am discussing), "Hell Ride" (2008), or "Queen Of The Damned" (2002). Included along this line is that some filmmaker's names (be it actor, actress, director, screenwriter, etc.) can have words not everyone deems okay.

 

Joon-ho Bong is a very popular director, and the fact that one can't use his full name (his last name, nonetheless) when reviewing his films is ridiculous. I purpose that the fine folks overseeing the reviews before using putting them on the site can deem what is inaproppriate when viewed in context.

 

Also, the circuitous manner in which I had to go to even find a place to post this (and I am not even sure this is the right place for it) was absurd. Why isn't there a "general issue" contact anywhere?

 

Thanks,

-Bobby

Status: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

A customer contact suggestion for Iphone 6 Plus (submitted to H. Joly on October 21)

Status: Tell Us More
by on ‎10-23-2014 06:03 PM - last edited on ‎10-24-2014 02:41 PM by Senior Social Media Specialist Senior Social Media Specialist

Monsieur Joly,

 

I expect you have legions of customers who are both eager and impatient to purchase the new Iphone 6 Plus.  Undoubtedly, Best Buy is doing its utmost to secure this product as soon as possible.

 

In conversations, with your team at headquarters and in the retail stores, I sensed frustration at being between the "Scylla and Charybdis” of your supplier and frustrated customers.  Admittedly, I am of the latter. 

 

There may be a silver lining to this cloud that would benefit both Best Buy and its customers.  For significantly less cost than the manpower required to answer phones, forums, and at the local level, sales inquiries; you could implement a text/email program that would NOT reserve phones but could keep those of us who intend to buy from Best Buy (and not Apple, etc.) informed of its availability.

 

UPS and many others—both large and small companies, provide this type of service.  It does not provide certainty, but it does provide information.  Importantly, it transforms the perception that Best Buy’s is a spectator in this process to a proactive communicator.  Additionally, it reinforces a positive bond between the customer and Best Buy (we are in this together).  Lastly, by creating a very simple interface that links to cell phones/twitter/email you are expanding your customer reach and building out your database.

 

To recapitulate, I respectfully suggest that you (even at this late hour) add a contact function that a prospective customer can input his or her cell number/twitter/email and indicate a frequency of updates (daily, real time, weekly) on the home page of your website/ mobile phone app.

 

Highest regards,

 

James {removed per forum guidelines}

Status: Tell Us More

We do already have a partnership with IFTTT where they will send a user notifications when the status of a product changes, a certain type of product becomes available, etc... Is this what you were looking for or does this need to be a Best Buy specific application?

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

0 Votes

payments

Status: Acknowledged
by on ‎10-19-2014 12:13 PM

PLEASE !!!!! Add credit cards to your payment schedule. I want to pay off my account and your store will not let me. I cannot believe that you could possibly accept a forged check but not a guarenteed credit card. If this policy is not changed, I very probably never shop there again. This is obsered. Now, I must try to find a way to pay off this account.

Status: Acknowledged

What type of payments are accepted by our branded credit cards are not something we put in place, but is instead put in place by the bank that owns these credit cards. That bank these cards are issued from is Citibank, and you will need to contact them in regards to them changing what type of funds they accept. With that said, can't you just withdraw the funds from your line of credit, deposit those funds in your bank account, and then pay this bill with your bank account?

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

Status: Acknowledged

Thanks for the insights on this one.

0 Votes

How about we get the My Best Buy portion of the website to load correctly. I've tried multiple browsers, desktop and mobile. Cleared cookies, cache, etc... Not everything loads when trying to sign in and the web page appears to be incomplete.

Status: Acknowledged

Thanks for reaching out to us on this. I would suggest trying a different internet connection. I have had multiple coworkers check their account and all are loading as they should be.

As a consumer and frequent Best Buy customer I think it would be fair if BB could update their product inventory more frequently. In the search for the newest, most advanced, and safest products, BB is slacking, unless of course it is a new electronic device. When it comes to TV stands and accessories they only provide a limited, outdated, and overpriced selection of products. In my recent search for a shelf I found this Peerless Shelf as the cheapest product Best Buy online sells. This shelf is been discontinued, and is no longer being made. This tactic BB is using is outright decietful! 

 

Instead BB should update ALL of their products, like Video Games, Televisions, Computers, Phones, and Tablets, when the newest products become available. Or do not sell the product at all. Now I am forced to either use my BB rewards points for one measly, outdated, and discontinued shelf, or go to Amazon and buy a shelf made buy the same company with updated engineering, saftey features, and more shelving. Most of the shelves are also

 

Guess I will save my $15 in rewards for some candy and soda in the store and take my cash to Amazon. 

 

P.S. I am no English major, but this spell check does not work well.

P.S.S. Spending more money on products should not justify an extended warranty. 

 

 

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always working to have the most updated inventory possible.

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