Based on a recent personal experience, I hereby submit the following suggestion.

 

I bought an indoor antenna for about $50.  After adjusting the location of the indoor antenna, and continually losing signal and channels, I returned to my original exterior antenna and got a better result.  When I attempted to return the product, I was told that I had exceeded the 2-week return policy.  Even though the product was new and still sold on the shelf in the store, the manager informed me that the computer wouldn't accept any return beyond the return policy date.  I replied that store credit would be acceptable since I am a frequent customer, but no deal., the store's policy was the policy.

 

My suggestion regarding the return policy deadlines is as follows:

When a product is beyond the return policy date, charge a restocking fee and refund the difference in store credit.  If the product is returned in new condition and if the product is still sold on the shelves, then the store can still resell it.   The restocking fee (of up to 20%) acts as a disincentive to return the merchandise unless the customer is truly dissatisfied with it and has no further use for it.  It avoids the customer being stuck with an expensive product that they can't get rid of.  The store credit will ensure the customer comes back to shop again.  A more generous return policy will reduce a customer's reticence of purchasing a product of uncertain utility and also generate a more satisfied customer base if they customers can return a product that failed to live up to expectations.  

 

 Charles {removed per forum guidelines}

hi My name is ASHAN {removed per forum guidelines}..

 

i have a idea 

 

additional option for payment 

 

MOST Secure and instant FASTER cheap Fees

 

Bitcoin

ethereum

litecoin

other many Cryptocurrency

 

What's your Opinion Guys

Would love to get Best Buy's support on our fund to help a child with Asperger's Syndrome become a Computer Programmer.  This would be the very first computer for this family, and their first internet connection at home!

{removed per forum guidelines}

 

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart ...you'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

My last rant of the night (I promise). I've never really understood the point of the Microsoft Consultants program. On paper, we rant and rave about how it's to tell the Microsoft story and yada yada yada but it would seem to me like a majority of computer users ARE Microsoft users, so this should just be a general requirement of being hired / working in the computers department. In this regard, I've always felt as the Microsoft Consultant was a me-too kind of effort on Microsoft's part (to the Apple Expert program which makes more sense seeing as it's a specialized product that a lot of employees usually don't know about), but the latest changes to the Microsoft Consultant program are just absurd. Case in point: a customer was actually told that they could not be assisted because the only employee that was available to assist a customer was the Microsoft Consultant and he was told he cannot ring up non-Microsoft products.  Keep in mind, the store was slammed and this "MS Consultant" is literally standing there watch this poor lady wait with his hands in his pocket like "what do you expect me to do?" This is not the experience that Best Buy should be striving to create nor should they be letting this happen  in their stores. Whatever Microsoft is funding you is not worth the dissatisfaction and potential lost business and this should really be re-examined and re-considered expecially as you enter two of the busiest times of the year for Computing: Back to School and the Holidays. 

The $10 certificate for preorders should apply to Fallout 4. Since it's a highly anticipated game, this would increase the preorders. In fact, I'm waiting to see if it's added before I preorder it here.

Hello!

First off, I am an Employee with Best Buy, I started about 3 days ago and they said we will get our employee numbers within 3 days of employment. How do I get those numbers? I don't really feel comfortable with leaving my hours with AP and not being able to use the POS and TLC to gain some first hand knowledge and "get the hang of things". I have contacted the store to see if the GM was available but was put on a long hold (it's fathers day so it's probably very busy). Long story short: I want my employee numbers so I can use TLC, the POS and CoreBlue, I haven't gotten them yet and I want to know how to get them and where to get them.

 

Any help is very appreciated!

Thanks!

-Austin {removed per forum guidelines}

I'd like to see online (Website) notice when Best Buy stores (locally or nationwide) offer Open Box discount promotions. Also, when I order something from the Open Box website for store pickup, I'd like to see these promotional discounts automatically applied to the final price calculation.

Here's the scenario. When looking for a particular product at Best Buy (online or in a store), I'll also consider Clearance and Open Box items. It seems that a couple times a year, certain stores will offer further promotional discounts on Open Box items. For example, around Mother's Day and after New Year's Day, one local store offered 20% extra discount off all Open Box laptops, and 15% off Open Box Tablets, and 10% off Open Box cameras. Each department differed. However, I could find no notice of this anywhere, except by seeing a few paper signs placed around the store.

Another store regularly has 10% off weekends for Open Box merchandise. I would really like to see this temporary pricing appear on the website (or sent to interested customers via email/text) so it can be equally and fairly applied. Sometimes, even the store employees have no idea of this temporary discount. I have to walk them over to see the sign, and then they call the manager of the day. Sadly, some managers will sometimes deny the discount. Much inconsistency applies. Hence my request for its appearance online, by email, and in my online shopping cart at checkout.
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The March 23 - April 5 issue of Bloomberg Business Weekly, pages 43-44, exposes the close relationship and active involvement by Russia's security services in Kaspersky Lab's anti-virus software's creation and effectiveness focus. Bloomberg claims that "Kaspersky Lab takes aim at U.S.-backed hacking" ... , but the company has not pursued alleged Russian operations with vigor. Since Russia and China are known to produce the vast majority of viruses and malware for which Internet security software is employed, this issue cannot be ignored.

 

Best Buy is a major supplier of Kaspersky software in America and must proactively bring this to the attention of buyers such as myself to whom they have recommended and sold the program. The Internet is abuzz with the Kaspersky issue, and Best Buy must respond proactively. 

 

Best Buy Must Replace Kaspersky Internet Security Software