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0 Votes

Best Buy Return Policy

Status: Acknowledged
by on ‎04-25-2019 05:50 PM - last edited on ‎04-26-2019 08:40 AM by Social Media Specialist Social Media Specialist

Based on a recent personal experience, I hereby submit the following suggestion.


I bought an indoor antenna for about $50.  After adjusting the location of the indoor antenna, and continually losing signal and channels, I returned to my original exterior antenna and got a better result.  When I attempted to return the product, I was told that I had exceeded the 2-week return policy.  Even though the product was new and still sold on the shelf in the store, the manager informed me that the computer wouldn't accept any return beyond the return policy date.  I replied that store credit would be acceptable since I am a frequent customer, but no deal., the store's policy was the policy.


My suggestion regarding the return policy deadlines is as follows:

When a product is beyond the return policy date, charge a restocking fee and refund the difference in store credit.  If the product is returned in new condition and if the product is still sold on the shelves, then the store can still resell it.   The restocking fee (of up to 20%) acts as a disincentive to return the merchandise unless the customer is truly dissatisfied with it and has no further use for it.  It avoids the customer being stuck with an expensive product that they can't get rid of.  The store credit will ensure the customer comes back to shop again.  A more generous return policy will reduce a customer's reticence of purchasing a product of uncertain utility and also generate a more satisfied customer base if they customers can return a product that failed to live up to expectations.  


 Charles {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. It is my understanding that at this time we will not be changing our Return or Exchange Promise.

0 Votes

in The Future Can BEST BUY ACCEPT Cryptocurrency :) additional option for payment

Status: Acknowledged
by on ‎02-23-2018 11:13 AM - last edited on ‎02-24-2018 01:02 PM by Social Media Specialist Social Media Specialist

hi My name is ASHAN {removed per forum guidelines}..


i have a idea 


additional option for payment 


MOST Secure and instant FASTER cheap Fees





other many Cryptocurrency


What's your Opinion Guys

Status: Acknowledged

Thanks for the suggestion. At this time we will not be accepting Cryptocurrency as a form of payment.

0 Votes

Support for a child with Asperger's Syndrome to become a Computer Programmer

Status: Acknowledged
by on ‎11-06-2015 09:34 PM - last edited on ‎11-09-2015 10:54 AM by Senior Social Media Specialist Senior Social Media Specialist

Would love to get Best Buy's support on our fund to help a child with Asperger's Syndrome become a Computer Programmer.  This would be the very first computer for this family, and their first internet connection at home!

{removed per forum guidelines}


Status: Acknowledged

Sounds like a worthy cause. We do give back to the community in many ways, and if you need information on our efforts please visit our community relations portion of our corporate website.

I have recently Pre-ordered a wide variety of games for my Xbox One (over $1000 MSRP worth) at Bestbuy and currently have them all under the same payment type (my bestbuy card).


I think my bestbuy card will be expiring soon now that Bestbuy is switching to Visa cards, meaning my pament type will soon be invalid. There is currently no option to change the payment type for my Pre-orders, and some of them are sold out with no chance of coming back in stock (Black ops 3 Juggernog Edition). So I am really hoping that these orders don't get canceled due to there being no option to change the payment type, Please consider adding this option as it would really come in handy, another great option would be adding the option for a 2nd payment type.




If there is already some way of doing this please let me know.


Thank You!


Status: Tell Us More

So to be clear;  you have open pre-orders that you placed with a Best Buy Mastercard, and you believe your pre-orders will be cancelled when your card changes to a Visa branded card?

0 Votes
I`m sure tons of customers would welcome MyBB with open arms to the Plenti points reward program. It allows points earned at one retailer to be redeemed at other retailers. Not a bad deal to be able to get customers from other retailers in your store with what amounts to some store credit accrued from a retailer that may not even sell the same items as BB. More incentive to buy at BB knowing the points can then be combined with existing points allowing for a more guilt free big ticket purchase like a tv/tablet/smartphone.
Status: Tell Us More

Thanks for the input, but if points earned from our My Best Buy program can be used to make purchases at other retailers it is doubtful we will participate in this program. With that said, I would like to hear what others think about this idea. Remember to vote for an idea if you like it.

Revive & Invest in Employee Expertise

Status: Acknowledged
by on ‎08-06-2015 08:51 AM - last edited on ‎08-06-2015 04:53 PM by Senior Social Media Specialist Senior Social Media Specialist

Back in 2006 (while in college), I worked at the Best Buy in Covington, LA as a "Wireless Sales Expert". Yep, Apple iPhones were just entering the mobile tech scene at the time. We had an amazing GM (Tom) who emphasized the importance of maintaining each employee's ongoing training, ensuring our specialized/ technical expertise within our respective departments. He inspired and encouraged us to learn as much as possible about our merchandise, the new market trends, and our competition. When our customers entered our doors, they came with high expectations... They chose to buy from the experts... From our store... Even if it meant spending a little more . They trusted us.

I love Best Buy but I don't see the employee expertise or the strong leadership like it once had. I think it's a mistake to commoditize yourselves like Walmart'll lose. You'll lose the heart of your brand if you continue to sacrifice your employees' training and team building.
As a former employee and a BBY Elite member, I extend this feedback to your company because I believe in your company .... In your ability to revive the strength behind your brand recognition ...and your capability to invest in your greatest resource - your employees.

For what it's worth,

- Brittany {removed per forum guidelines}

Status: Acknowledged

Thanks for your thoughts on this. All our stores should still be making sure each of our sales associates are as knowledgeable as possible with the products they sell.

0 Votes

My last rant of the night (I promise). I've never really understood the point of the Microsoft Consultants program. On paper, we rant and rave about how it's to tell the Microsoft story and yada yada yada but it would seem to me like a majority of computer users ARE Microsoft users, so this should just be a general requirement of being hired / working in the computers department. In this regard, I've always felt as the Microsoft Consultant was a me-too kind of effort on Microsoft's part (to the Apple Expert program which makes more sense seeing as it's a specialized product that a lot of employees usually don't know about), but the latest changes to the Microsoft Consultant program are just absurd. Case in point: a customer was actually told that they could not be assisted because the only employee that was available to assist a customer was the Microsoft Consultant and he was told he cannot ring up non-Microsoft products.  Keep in mind, the store was slammed and this "MS Consultant" is literally standing there watch this poor lady wait with his hands in his pocket like "what do you expect me to do?" This is not the experience that Best Buy should be striving to create nor should they be letting this happen  in their stores. Whatever Microsoft is funding you is not worth the dissatisfaction and potential lost business and this should really be re-examined and re-considered expecially as you enter two of the busiest times of the year for Computing: Back to School and the Holidays. 

Status: Acknowledged

I hear where you are coming from, but we would still want Microsoft experts to assist our customers. I use Microsoft products on a daily basis, but put PowerPoint or Excel in front of me and I struggle.

0 Votes

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 


So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 


I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

The $10 certificate for preorders should apply to Fallout 4. Since it's a highly anticipated game, this would increase the preorders. In fact, I'm waiting to see if it's added before I preorder it here.

Status: Acknowledged

Thanks for the call out.

Fix IFTTT Integration

Status: Tell Us More
by on ‎06-21-2015 10:33 PM

I use IFTTT to monitor price changes on certain items that I'm looking to purchase and more recently something has changed on hte back end where it's generating an erorr "Couldn't verify with Best Buy." IFTTT has no way of contacting them to report issues like this but I figured they're probably using some sort of Best Buy API that may have undergone changes recently that is causing this error to occur. Best Buy's developers should partner with IFTTT to get this corrected because A LOT of people use this free service.

Status: Tell Us More

Is anyone else having this issue? Remember to vote for an idea if you like it.

0 Votes

Best Buy employee number and tax/direct deposit information??

Status: Acknowledged
by on ‎06-21-2015 07:42 PM - last edited on ‎06-23-2015 05:23 PM by Senior Social Media Specialist Senior Social Media Specialist


First off, I am an Employee with Best Buy, I started about 3 days ago and they said we will get our employee numbers within 3 days of employment. How do I get those numbers? I don't really feel comfortable with leaving my hours with AP and not being able to use the POS and TLC to gain some first hand knowledge and "get the hang of things". I have contacted the store to see if the GM was available but was put on a long hold (it's fathers day so it's probably very busy). Long story short: I want my employee numbers so I can use TLC, the POS and CoreBlue, I haven't gotten them yet and I want to know how to get them and where to get them.


Any help is very appreciated!


-Austin {removed per forum guidelines}

Status: Acknowledged

Thanks for reaching out to us here, but this would not be the place to make this inquiry. You need to reach out to Human Resources or your General Manager for this concern.

0 Votes

Expanded Recycling Program

Status: Tell Us More
by on ‎06-14-2015 01:55 PM
I was recently disappointed to find that the Best Buy Recycling program would no longer accept... well, a lot of what it used to. In some states, Utah for instance, recycling programs that responsibly take VHS tapes, small kitchen appliances, regular batteries etc are few and far between to say the least. Best Buy was my only recycling option within 50 miles for these sort of items.
I propose that in less densely populated areas that otherwise don't have a recycling option, Best Buy expands its availability of items that the store will take. Nothing large appliance (at least without a fee) should be accepted due to size and cost of shipping, but taking small items doesn't seem like an outrageous request.
Status: Tell Us More

I think this is an excellent idea. Who else would like to see Best Buy expand recycling options?


Remember to vote for an idea if you like it!

I'd like to see online (Website) notice when Best Buy stores (locally or nationwide) offer Open Box discount promotions. Also, when I order something from the Open Box website for store pickup, I'd like to see these promotional discounts automatically applied to the final price calculation.

Here's the scenario. When looking for a particular product at Best Buy (online or in a store), I'll also consider Clearance and Open Box items. It seems that a couple times a year, certain stores will offer further promotional discounts on Open Box items. For example, around Mother's Day and after New Year's Day, one local store offered 20% extra discount off all Open Box laptops, and 15% off Open Box Tablets, and 10% off Open Box cameras. Each department differed. However, I could find no notice of this anywhere, except by seeing a few paper signs placed around the store.

Another store regularly has 10% off weekends for Open Box merchandise. I would really like to see this temporary pricing appear on the website (or sent to interested customers via email/text) so it can be equally and fairly applied. Sometimes, even the store employees have no idea of this temporary discount. I have to walk them over to see the sign, and then they call the manager of the day. Sadly, some managers will sometimes deny the discount. Much inconsistency applies. Hence my request for its appearance online, by email, and in my online shopping cart at checkout.
Status: Acknowledged

 There are occasionally nationally promoted Open Box sale events that are much like what you're suggesting. Individual stores would likely still have the wherewithal to have their own promotions as well. It's always a good idea to keep in touch with your local store about special events, especially if (as you say) they offer this type of promotion with regularity.

You could do it as a once a month e-mail sent out to GCU members. They could be some of the usual ones from the former @Gamer magazine(that ended in May 2014 Smiley Frustrated ) as yet another perk of being a GCU member. You could have the usual ones that became(unfortunately) a staple of the magazine's coupons towards the end like the extra percentage off pre-owned coupon.


As it stands the Gamer's Club offers that the company is releasing as of late are nowhere near on par with the offers we used to get.


Right now the ONLY Gamer's Club offer on the page I have bookmarked for it is 50% off a headset audio controller for the PS4:


Not only that but when these Gamer's Club offers pop up if they're for games and are a flat $X off said game(s) then the coupon and the current 20% discount perk don't stack correctly. 


So how about it? Bring back the @Gamer styled coupons to stack with the 20% game discount? It might actually spur me to buy something gaming wise from Best Buy for the first time in 2015. 

Status: Tell Us More

Who else would like to see GCU members receive coupons similar to what was offered in @Gamer magazine?


Remember to vote for an idea if you like it!

0 Votes

A demo gaming station should be set up at atleast one TV in all Magnolia Home Theater stores. These would consist of Xboxes and Playstations and games that are particularly rich in graphics. While many home theater owners primarly watch sporting events and other programs/movies on their televisions, there is still a large consumer base that enjoys high end equipment to play video games. Customers would also want ther children to use their home theaters too, which presents another large reason to include gaming systems in Magnolia sections in Best Buy.

Status: Tell Us More

Would anyone else like to see us set up gaming displays in our Magnolia Home Theater stores? Make sure to vote for an idea if you like it.

kids corner

Status: Tell Us More
by on ‎05-16-2015 10:06 AM
Every time I come into best buy I get over whelmed because my three kids get excited and go all over the place. I would love to spend my time shopping in best buy but I have to hurry and get out because of being overwhelmed. It's hard talking to employees about certain products due to the fact my name is mommy mommy mommy. Lol it would make things easier if they had a certain place in the store just for kids. Games and fun. The thing is when parents are relaxed we tend to spend just a little bit more.
Status: Tell Us More

Given the premium that floor space is in most of our stores I don't really see how we could do this, but I do hear where you are coming from on this. I would like to hear from other parents as to what they think about this idea. Make sure to vote for an idea if you like it.


Status: Tell Us More
by on ‎05-14-2015 06:01 PM

I was just comparing flash drives on your site and it wasn't that useful. only one showed speed writing and reading details. I wish i could see them all and make the comparison

Status: Tell Us More

I believe the specifications are provided to us by the manufacturers and if they don't give us specific specifications we don't post those. Would anyone else like to see these specifications listed for all flash drives? Make sure you vote for an idea if you like it.

0 Votes

The March 23 - April 5 issue of Bloomberg Business Weekly, pages 43-44, exposes the close relationship and active involvement by Russia's security services in Kaspersky Lab's anti-virus software's creation and effectiveness focus. Bloomberg claims that "Kaspersky Lab takes aim at U.S.-backed hacking" ... , but the company has not pursued alleged Russian operations with vigor. Since Russia and China are known to produce the vast majority of viruses and malware for which Internet security software is employed, this issue cannot be ignored.


Best Buy is a major supplier of Kaspersky software in America and must proactively bring this to the attention of buyers such as myself to whom they have recommended and sold the program. The Internet is abuzz with the Kaspersky issue, and Best Buy must respond proactively. 


Best Buy Must Replace Kaspersky Internet Security Software

Status: Acknowledged

I can promise you we review what we sell on a consistent basis. I have to admit I don't personally know enough about anti-virus software to comment here. Thanks for the suggestion.

0 Votes

Better GCU awareness via video game sites

Status: Tell Us More
by on ‎03-09-2015 06:56 AM

Gamer`s Club Unlocked is gaining amazing traction but there`s still far too many simple "holes" that aren`t easy for GCU newbies to fully grasp. The FAQ is part of the problem along with the lack of direct examples of how the program works not juat bullet points. The rules of the program like purchase limits(return/rebuy/exchanges) consistantly confuses people. Here`s a link that`s promoting GCU in their weekly deal section check the comments and see how the purchase limits, banning and the asumption of the price auto-adjusting can be a problem. You have to be more concise in ALL THE DETAILS from the ground up even GCU vets have to keep a notebook.

Status: Tell Us More

Who else feels like the rules of our Gamers Club Unlocked program should be better explained and that we should be advertising this program on video game sites? Make sure to vote for an idea if you like it.

I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it.  This could implemented in a few different ways:


(1) Offer a coupon for an extra 5% off ink and toner for recycling.  This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.


(2) Offer 250 points for each toner or 50 points for each ink cartridge.  This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model.  At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.  


Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.



Status: Tell Us More

I really like this idea, and I can see both versions working. Would anyone else like to see us implement this idea? Make sure you vote for an idea if you like it.

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