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New Idea
0 Votes

This issue involves the new 12" Apple MacBooks in particular. These computers are impossible to find and get and a lot of the DCs have them in stock but they are not shipping them to stores. I would completely understand this mentality if they were orderable thru OMS but OMS is still turned off on these. This means the only other way to get these is to find another brick & mortar location that has them in stock and initiate a physical transfer.  The common problems I run into here are (1) stores don't answer the phone at all or answer and place you on extended holds, (2) stores answer the phone and take forever to locate the product and/or (3) stores find the product citing that it's their only 1 in stock and they refuse to sell it stating that their manager or supervisor is denying the transfer request. 

 

So in other words, they would rather WALK a sell that is going thru (because it's not at their location) than take care of a customer and create a positive shopping experience and what's really silly to me is most of the time the store's aren't selling this item as referenced thru their weekly sell-thru. There should be a system in place, similar to OMS or ExpressLane that's strictly for store to store transfers that makes it easy to initate a transfer and if that item is physically not being sold at the time the transfer is created, the store MUST transfer it out (provided its to take care of a customer and not just to sit on a shelf in a new location) and it should integrate with Campus Ship to make it easier to flow thru this process and also CC all the leaders in the store that the transfer is coming from/going to with the customer information and tracking information. 

 

I know in this example I'm talking about MacBooks, but I've seen this issue in other departments too, like in Home Theater on popular 4K models, etc. etc. 

Status: Tell Us More

I don't mind most of this idea, but the new process would need to have the approval of the management of the store the item(s) is coming from before completing the transfer. Would any other employees like to see this as a reality? Make sure to vote for an idea if you like it.

0 Votes

Best Buy employee number and tax/direct deposit information??

Status: Acknowledged
by on ‎06-21-2015 07:42 PM - last edited on ‎06-23-2015 05:23 PM by Senior Social Media Specialist Senior Social Media Specialist

Hello!

First off, I am an Employee with Best Buy, I started about 3 days ago and they said we will get our employee numbers within 3 days of employment. How do I get those numbers? I don't really feel comfortable with leaving my hours with AP and not being able to use the POS and TLC to gain some first hand knowledge and "get the hang of things". I have contacted the store to see if the GM was available but was put on a long hold (it's fathers day so it's probably very busy). Long story short: I want my employee numbers so I can use TLC, the POS and CoreBlue, I haven't gotten them yet and I want to know how to get them and where to get them.

 

Any help is very appreciated!

Thanks!

-Austin {removed per forum guidelines}

Status: Acknowledged

Thanks for reaching out to us here, but this would not be the place to make this inquiry. You need to reach out to Human Resources or your General Manager for this concern.

0 Votes

Expanded Recycling Program

Status: Tell Us More
by on ‎06-14-2015 01:55 PM
I was recently disappointed to find that the Best Buy Recycling program would no longer accept... well, a lot of what it used to. In some states, Utah for instance, recycling programs that responsibly take VHS tapes, small kitchen appliances, regular batteries etc are few and far between to say the least. Best Buy was my only recycling option within 50 miles for these sort of items.
I propose that in less densely populated areas that otherwise don't have a recycling option, Best Buy expands its availability of items that the store will take. Nothing large appliance (at least without a fee) should be accepted due to size and cost of shipping, but taking small items doesn't seem like an outrageous request.
Status: Tell Us More

I think this is an excellent idea. Who else would like to see Best Buy expand recycling options?

 

Remember to vote for an idea if you like it!

0 Votes

A demo gaming station should be set up at atleast one TV in all Magnolia Home Theater stores. These would consist of Xboxes and Playstations and games that are particularly rich in graphics. While many home theater owners primarly watch sporting events and other programs/movies on their televisions, there is still a large consumer base that enjoys high end equipment to play video games. Customers would also want ther children to use their home theaters too, which presents another large reason to include gaming systems in Magnolia sections in Best Buy.

Status: Tell Us More

Would anyone else like to see us set up gaming displays in our Magnolia Home Theater stores? Make sure to vote for an idea if you like it.

0 Votes

The March 23 - April 5 issue of Bloomberg Business Weekly, pages 43-44, exposes the close relationship and active involvement by Russia's security services in Kaspersky Lab's anti-virus software's creation and effectiveness focus. Bloomberg claims that "Kaspersky Lab takes aim at U.S.-backed hacking" ... , but the company has not pursued alleged Russian operations with vigor. Since Russia and China are known to produce the vast majority of viruses and malware for which Internet security software is employed, this issue cannot be ignored.

 

Best Buy is a major supplier of Kaspersky software in America and must proactively bring this to the attention of buyers such as myself to whom they have recommended and sold the program. The Internet is abuzz with the Kaspersky issue, and Best Buy must respond proactively. 

 

Best Buy Must Replace Kaspersky Internet Security Software

Status: Acknowledged

I can promise you we review what we sell on a consistent basis. I have to admit I don't personally know enough about anti-virus software to comment here. Thanks for the suggestion.

0 Votes

Better GCU awareness via video game sites

Status: Tell Us More
by on ‎03-09-2015 06:56 AM

Gamer`s Club Unlocked is gaining amazing traction but there`s still far too many simple "holes" that aren`t easy for GCU newbies to fully grasp. The FAQ is part of the problem along with the lack of direct examples of how the program works not juat bullet points. The rules of the program like purchase limits(return/rebuy/exchanges) consistantly confuses people. Here`s a link that`s promoting GCU in their weekly deal section check the comments and see how the purchase limits, banning and the asumption of the price auto-adjusting can be a problem. You have to be more concise in ALL THE DETAILS from the ground up even GCU vets have to keep a notebook. http://www.n4g.com/news/1687568/all-video-game-deals-battlefield-4-6-preorder-deals-gcu-2-year-membe...

Status: Tell Us More

Who else feels like the rules of our Gamers Club Unlocked program should be better explained and that we should be advertising this program on video game sites? Make sure to vote for an idea if you like it.

0 Votes

I love the tell us how we are doing idea, but I think that customers should be rewarded for the effort of telling Best Buy how their in store experience is. Maybe a few points here and there. The grand prize should be X amount of  rewards points.

Status: Tell Us More

I would be concerned that a customer would be less than honest in answering these surveys if rewards are offered in exchange; they might feel they won't get the points if they give us negative feedback. I would like to hear if others would like to see this as a reality. Make sure to vote for an idea if you like it.

0 Votes

Genesis Credit Purchases - Points

Status: Tell Us More
by on ‎12-31-2014 09:27 PM

I have credit with Genesis.  When I extend credit, they email me an e-gift card for the amount.  I spent close to $2000 this way this year at Best Buy, but none of those purchases counted toward my points.  Why can't there be a way for Genesis to report purchases of e-gift cards to a member's Reward Zone account?

 

Thank you,

 

Janie Valdez

Status: Tell Us More

@ janieval1015, Thanks for the clarification. I guess I was just not understanding what you were asking for. So to be clear you want the purchase of an e-gift card from Genesis Credit to generate My Best Buy points? Would any other customers of Genesis Credit like to see this happen?

0 Votes

payments

Status: Acknowledged
by on ‎10-19-2014 12:13 PM

PLEASE !!!!! Add credit cards to your payment schedule. I want to pay off my account and your store will not let me. I cannot believe that you could possibly accept a forged check but not a guarenteed credit card. If this policy is not changed, I very probably never shop there again. This is obsered. Now, I must try to find a way to pay off this account.

Status: Acknowledged

What type of payments are accepted by our branded credit cards are not something we put in place, but is instead put in place by the bank that owns these credit cards. That bank these cards are issued from is Citibank, and you will need to contact them in regards to them changing what type of funds they accept. With that said, can't you just withdraw the funds from your line of credit, deposit those funds in your bank account, and then pay this bill with your bank account?

0 Votes

How about we get the My Best Buy portion of the website to load correctly. I've tried multiple browsers, desktop and mobile. Cleared cookies, cache, etc... Not everything loads when trying to sign in and the web page appears to be incomplete.

Status: Acknowledged

Thanks for reaching out to us on this. I would suggest trying a different internet connection. I have had multiple coworkers check their account and all are loading as they should be.

0 Votes
This is a copycat of a GS offer which has existed for years. Each week they offer a promotional coupon that can be purchased using what would equate to Mybb pts in return the coupon would be good for that specfic offer. The offers change obviously on a weekly basis leaving BB plenty of room to keep all gamers happy.

For example, you could offer 20% off 1 used game for 25-50 MBB pts then 10% extra trade in credit on 1 game. Switch between single games, transactions 10%-50% off or 10%-50% extra and include accessories. GCU would also need to stack so coding in the system would need to be on point with consistantly changing offers. I would say keep these open to all gamer`s club members BUT Unlocked members should have 4 advantages over free members.

The cost to redeem a coupon should be cheaper for GCU members than GC members so a 50 MBB pt redemption woulld only be 40 for GCU members. There should be a GCU exclusive Steal of the week coupon either a better variation of the nornal coupon or another offer completely. The coupons should only last 1 week from redemption for free members & two weeks for GCU members. And finally each month there should be an GCU only exclusive steal of the month offer this should generally be on bigger items like headsets, systems or purchases totaling higher amounts.

Adding these will add tremendous value to GC and GCU plus allow you guys to start selling some $120 subs for you know $120. Get sponsers to endorse some offers by promoting them in the weekly ads and BB.com placement.
Status: Tell Us More
Would anyone else like to see this offer put into place. Make sure you vote for an idea if you like it.
0 Votes

Phone Recycling for Hospitals

Status: Acknowledged
by on ‎08-11-2014 12:18 PM - last edited on ‎08-12-2014 10:51 AM by Senior Social Media Specialist Senior Social Media Specialist

Hello Bestbuy,

        I just though that this would be the best place to propose this idea because the email on the bestbuy website was only for the store. I am working on creating a charity (Tech for Tots) that donates old and recycled phone to children during long term hospital stays. This would target families of lower economic brackets who may not be able to afford phones for their children. This helps the children remain occupied and connected during their hospital stay. We are working with multiple hospitals in the Cleveland area who are interested in the program, the only issue is that to begin the program, we need to have phones to donate. I noticed that there are many phones that are being recylcled through the Bestbuy Electronics Recycling program that could have much more use through a program like this. I was hoping that you might be able to donate some of those recycled phones to this program.

 

      If you have any more information about the program, just send me an email. This is just a basic summary of what we are trying to do.

        

                                               -Nathan {removed per forum guidelines}

Status: Acknowledged
Thanks for reaching out to us on this. I'm not sure if extendingthereach.com will be able to help or not. My suggestion would be to write a letter to us here at our corporate headquarters. The address here is 7601 Penn Ave. S. Richfield, MN 55423.
0 Votes
I would like to get 20% off on all gaming stuff digital and physical like TV's•systems•headsets•digital games and DLC•psn and ps+•laptop and other gaming stuff too
Status: Acknowledged
Thanks for reaching out to us on this, and I'm confident anyone would agree with this. We strive to get our customer's the best deal at all times.
0 Votes

New store

Status: Acknowledged
by on ‎08-03-2014 12:00 PM

Hello I would like to let you in on a great idea

that is there is a great need for a Best Buy in Bay City Tx

Yes we are a small town in Texas but we have BIG hearts

I have asked around Bay City about  Best Buy and this is my

finding.

90 % of the people I have talked to would shop and buy for

Best Buy if there was one here.

As it stands people in Bay City have to drive to Lake Jackson Tx

this is a 45 mile drive and with the cost of gas most do not make the drive.

me included. This is just an idea thing to have Best Buy in Bay City Texas.

Thank you for your time

peggy

Status: Acknowledged
Thanks for the suggestion. Given that in the not so distant past we closed stores, I just don't see us opening up any new stores at this time.
0 Votes

Best Buy UK

Status: Acknowledged
by on ‎06-21-2014 02:25 AM

Here is an idea.....

 

 

COME BACK TO UK

 

 

We miss You Guys Smiley Sad

Status: Acknowledged
Being that it really wasn't that long ago we left the UK, I can't imagine us going back anytime soon. Sorry for the disappointment.
0 Votes

More ID options when trading in

Status: Acknowledged
by on ‎06-10-2014 10:44 AM

Hi

 

I'm not sure about the implications of my request are and I will probably not get much support because I'm a very specific market, but would it be possible to add more ID documents options when trading in (video games, electronics, etc)?

 

I'm guessing there is a good amount of foreign people that get into your stores regularly, I'm one of them.

I'm a GCU member and I do a lot of my video games shopping in your stores but I've been denied when trying to trade in games because I don't have a state ID, this cuts one of the GCU benefits (10% trade in bonus).

 

This has caused me to take my business elsewhere. And when I say elsewhere I mean it. I can take my games to every other store that does trade ins without a problem (target, gamestop, walmart which are the most popular) and that's because they accept passport as a valid ID.

 

I hope my idea is considered as I would like to consolidate all my video game related shopping (at least) in your store.

 

Thanks!

Status: Acknowledged
The rules of what is required to participate in our trade-in program are not dictated by us. They are governed by the laws of the particular area each store is located in.
0 Votes

Bringing in customers

Status: Acknowledged
by on ‎04-09-2014 07:54 PM

I have an app that will be of great use for your company! It will help bring customers to your store. I know it will improve sales nationwide! If you want to increase sales and customers coming into your store please contact me!

Status: Acknowledged

I would suggest reaching out to us via the link provided by AWBrown or by contacting us through Extending the Reach.

0 Votes

Increase sales

Status: Acknowledged
by on ‎04-03-2014 11:29 PM
I like your store. I like going to a store and buying products and having the immediate satisfaction of taking it home and buying it. However, in today's economy with aggressive online pricing it is hard to buy a product at a store when you can wait 2 days and save $50 (more or less depending on the item).<br><br>With that said why not set up computer kiosks in your stores and encourage your customers search LEGITIMATE web sites. If they can find the same product for a lesser price than sell it to the customer for the lesser price. It is win/win. The customer gets great satisfaction and Best Buy gets the sale. It's already happening except most stores won't honor the online price so the customer goes home and makes their purchase online.
Status: Acknowledged

Thanks for your thoughts on how to improve our business. We already do have a Low Price Guarantee that allows our stores to match specific online retailer’s prices at the time of purchase.

0 Votes

UGANDA NEW POSSIBLE MARKET

Status: Acknowledged
by on ‎01-21-2014 10:46 PM

Uganda is nestled in between Tanzania, Kenya, South Sudan and DRC CONGO.

 

Though land locked all goods come in through Kenya and Tanzania into Uganda and on there way to South Sudan, Rwanda, Burundi and Congo.

 

Recently Walmart acquired a chain store called game in Kampala, the capital of Uganda.

 

However, I believe Best Buy is the real deal and your presence here in Uganda will felt across East Africa. So I feel and think you will do a much better job than Wall Mart if you opted to invest in Uganda.

 

With the discovery of Oil, Gold deposits, diamonds, natural gas and many more natural resources, investors of all sorts have there eyes on Uganda.

 

My reason for share my ideology today is simply to have Best Buy in Uganda.

 

I hope this will be though about.

 

Regards,

Carlos

Status: Acknowledged
Thanks for your thoughts on this, and given that I love our stores I can see why you would want them in your area. Given that we pulled out many markets overseas, in the not so distant past, I just don't see us opening stores in Uganda anytime soon.
0 Votes

Protection From Fake iPad Returns

Status: Tell Us More
by Best Buy Employee on ‎01-13-2014 08:20 PM

I wonder if it is possible to protect from fake unopened iPad returns with a simple method. Weight. Best Buy can get scale and weigh various high value devices (iPads, iPhones, Nexus 7's, Samsung Galaxies) have a list in every store and provide the CS desk with a scale of their own. If the device does not reach, or is over, the weight that the device is supposed to be while in box it can be opened and inspected much more closely. 

 

Pros:

 

Customer satisfaction and trust in our products

 

Being able to catch offenders in the act and on camera

 

Less shrink due to fake returns

 

Cons:

 

Might be used by bas CS agents to reject returns that should be accepted. This can be over come by showing the customer the list of weights as well as having the weighing be visible to both parties.

 

Price to impliment. This could cost quite a bit of money to impliment in every store. But can be negated somewhat by being placed in high risk/shrink stores first. 

 

Extra Training

 

 

Status: Tell Us More
Interesting idea, but could someone just make sure they weigh what they put in the box before they re-package it? Remember to vote for an idea if you like it.
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