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Hello,

 

I'm aware that you are running a promo where college students can save up to $150 on select MacBooks and iMacs;  I happen to be "passively" in the market for one; However, just a quick suggestion:  the last few times I've been to the store the student deals promo has not been working.  I get the first email but not the second and the store-level people seem hopelessly lost at what to do in this scenario so I've walked out empty handed twice now.  Could you please talk to someone up top and give them instructions for what to do in these scenarios - In my paritcular case, I can see this hurting Best Buy quite a bit as there is an Apple store less than 10 miles up away from my local store and there's also a University also less than 10 miles away.  That gives students the option of buying on campus or at the actual Apple store when Best Buy experiences these glitches.  

 

Also, you should have an alternative method for verifying that someone's a student. What if someone goes to school abroad and their student email ends in '.mx' or another suffix.  It seems kind of nationalistic to require just a '.cc' or '.edu' for a company that has locations in Canada and Mexico too. Just a thought. 

Status: Tell Us More
Thanks for the suggestions, and I would love to hear from other students on this idea. Remember to vote for an idea if you like it.

I travel by plane for Christmas, like many others, so I often buy gifts online and have the retailer ship them directly to my destination. I wanted to buy my parents a plasma tv for Christmas at bestbuy.com and take advantage of a great sale price this week. I wanted to pick it up at the local store when I arrived in their town on the 23rd to preserve the surprise (it's hard to disguise the contents of a 46 in Samsung box). However, Best Buy will only hold items for 8 days before the order automatically cancels if it hasn't been picked up. According to both the store and the reps on the Customer Service #, there's no way to override this and allow the store to hold the item longer....the order will just cancel and I will need to repurchase it and likely not at the sale price.

 

I understand the need for a time limit to pick up an item, however, it should be at least 14 days, like other major retailers. Also, any timeframe should be extended during the holidays when I am sure situations like mine are much more common.

 

I found another retailer that not only matched bestbuy.com's price, but is holding the item until Dec 24th for pickup. I was perfectly happy to buy from Bestbuy until they made it just too hard with an overly rigid policy that their associates are not empowered to change.

Status: Acknowledged
Thanks for the input.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.

Better order tracking

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by on ‎11-21-2013 09:39 PM

Order tracking for online purchase could be improved. Maybe an estimate on how long each step of the process will take. It's very frustrating to see your order being stuck on the same generic step for days on end.

Status: Tell Us More
As a person who likes to keep track of my orders I like this idea. Would anyone else like to see this? Remember to vote for an idea if you like it.

I would like to suggest maybe allowing people to change the payment that the order was made. I spoke to a bestbuy representative today. She said, "The only way we can change payment infotrmation is when the system fails an order." Would be nice to add this as a self service option especially for preorders.

Status: Acknowledged
Thanks for the idea.
This can be put in place in two seperate ways with the same result. Have digital versions of games pre-loaded in USB drives or single use install disc. With the drives the games logo can be on it or BB can provide there own for purchase. Once the game is downloaded from the USB a customer can either keep the USB or recycle it back to BB & it can be reloaded again then resold. If the customer keeps the USB there`s a cost which would already have been paid when the game was purchased. BB would be able to work out a financial agreeement with publishers since they`d definitely back the ability to sell digital content from a B&M market place with a huge drop in OOP manufactoring cost. Plus they wouldn`t need to fear the secondary used game market with these.

Customes would love the ability to load the game without using the internet for long download times too. I don`t know all the tech issue it would require to put this into effect but I haven`t really seen a ton of ways to merge GCU & digital gaming in a cost effective way.
Status: Tell Us More

Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

While I am a frequent shopper at Best Buy, some other game shoppers may not be and many of those people may not know that your stores now sell pre-owned games. Aside from a small section in one or two of the circulars since the inception of the used game/game trade programs at BB I haven't seen very much marketing regarding it.

 

If you guys want to try to take a chunk of Gamestops' business away you're going to have to do an advertising blitz to get the word out. However, this may not help due to the disproportionate numbers of some games stores are being shipped back after an apparently lengthy processing cycle.

 

I've noticed 7-10 copies of some older PS3/PS2/360 titles that have been sitting on the shelves since they first arrived 3-4 months ago. They include copies of Two Worlds II for PS3 and Enter The Matrix for PS2.

 

Unfortunately another thing that may be lagging behind is price drops on these games and even if they are implemented quickly the price tags are not always changed on the products themselves.

 

Moreover, Best Buy really should get their lawyers looking at how exactly Gamestop skirts local pawn laws and is able to put out traded in products immediately after taking them in. I say this because the one month or MORE turnaround time from when items are traded in till when they are finally shipped back out to stores to be resold is hurting pre-owned game sales just as much as the lack of marketing dollars being spent on it.

Status: Acknowledged
Thanks for the input on this idea

Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.

 

As a passionate game enthusiast I always try and get the collector's edition when ever possible.  Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online.  A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits.  Why this has not been setup this way all along makes no sense to me.  This would eliminate any confusion and eliminate all required support concerning these issues.

 

    - 3DK

Status: Tell Us More
I would guess that some of these "extra incentives" are actually provided by the manufacturer, and they would be the ones determining which version of each game gets them. With that said, I would like to hear from other users on this. Remember to vote for an idea if you like it.

Reward Zone POS Prompts

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by on ‎04-25-2013 09:50 AM
The idea is simple: make it prompt, at either the register or the signature pad, that prompts saying, " You have X amount of RZ Certificates in your account. Would you like to use any certificates on this transaction?" That way, for customers who forget to print them off, they have full access to those certificates at the time of purchase, and returns/exchanges can be cut by a large portion for those who come back to use those on their previous transactions.
Status: Tell Us More
I do know that our sales associates can already use their previously generated Reward Zone certificates at the time of purchase without having printed them out, but I'm not sure if our sales associates are automatically prompted these certificates exist already. Would anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Allow Reward Zone Silver Gamers Club members preorder benefits by either allowing them to preorder up to the release date of the item OR extend the period to get "preorder" benefits up to 10/14 days after launch date. This would only be for Silver members that are also Gamers Club members.

Status: Acknowledged
Just wanted to say thanks for this idea, and that with the transition to our new rewards program we will not be moving forward on this idea.

Coupon for Related Accessories?

Status: Tell Us More
by on ‎02-28-2014 12:13 PM

If a customer purchases a merchandise and does NOT purchase any related accessories, does Best Buy e-mail the customer a coupon that can only be used for those related accessories? If not, it could generate additional sales and repeat customers.

Status: Tell Us More
Although I'm not aware of these specific coupons, we do of course market to our customers based on their past purchases. Would anyone else like to receive coupons that could only be used for accessories related to a recent purchase they had made with us? Remember to vote for an idea if you like it.

Introduce the MyBB Power Piggybank

Status: Tell Us More
by on ‎01-23-2014 01:31 AM

When a customer buys something rz pts go into their piggybank. However, these pts can only be spent during select shopping events. The amounts put into the piggybank depend on how much was spent, how you paid, was a warranty added... You`d also be able to put money into your piggyback by buying "reward giftcards" & loading them into the piggybank.

 

The longer the money remains in the piggybank the better the payoff. Set it up like a version of elite plus, you get bonuses for each threshold reached.

 

Once the week of Black Friday comes all the pts are available along with coupons & offers based on your wishlist, purchases & total piggybank amount.

 

This is designed to maintain/reward loyal consistant shopping & allow you to artificially generate spending on an as needed basis. Companies may pay you to offer incentives to be a piggyback deal which is great but you`ll need "staple deals" to keep consistancy.

Status: Tell Us More
I really do like the overall concept of this idea. I would like to hear from other My Best Buy members, or customers in general, if they would like to see a version of this idea. Remember to vote for an idea if you like it.

Kind of surprised BestBuy doesn`t already sell their giftcards at amazon already. This would allow you to get more customers by taking money/sales directly from your primary online rival. By accepting amazon credit as payment for your giftcards you can see why this would extremely benefit you.

 

I`d also suggest promos where a customer would be rewarded for purchasing larger amounts of giftcard credit. A $10 bonus per $100, $25 per $250, $75 per $500, $100 per $750 and $125 per $1000. In theory, a person converting the larger amounts of credit would be interested in buying big tickets items which you would then have the chance to upsell warranties on.

Status: Acknowledged
Keep in mind that there are two parties involved when any vendor tries to establish a business relationship with a retailer. Our gift cards not being sold on this retailer's website might not be our decision.

Preorder And get it 3 hours early

Status: Tell Us More
by on ‎12-07-2013 02:53 PM

hello i like my best buy and been shopping there a lot i got my xbox one from best buy as well. i was on line for 8hr and yes i preoder. now my idea would be if you preoder ANYTHING game console movie phone whatever you should be able to get it at least 3 or 2 hrs early why not? now a days when you go to the movies they let you whatch it around 9pm thats before realease which is midnight! why not take advantage of this opportunity if you preoder at best buy get it early you will have so much sales for preorders. its almost 2014 and we as customers have a lot of options for buying items amazon walmart etc.also now you can buy digital games on lauch date over microsoft store xbox live or psn playstation  that means no line no waiting  no driving also you dont get robbed besides you got to preoder at best buy i have to wait come in pay taxes do another line  get my game and wait to get out by midnight get to the car and get home and then... wait for the game to install! thats a lot of waiting please make this a reality please

Status: Tell Us More
I can't imagine anyone that pre-orders with us not liking this idea. I should point out that often times when we can provide a customer what they have pre-ordered with us is dictated to us by the vendor, and is not actually up to us. Any other thoughts on this idea? Remember to vote for an idea if you like it.

Hello all,

 

Lately I've noticed that more and more employees are being held accountable for their availabilities not meeting company standards, however, the reverse has been untrue. Employees have no ability to push back when they are scheduled outside of their availability! To remedy this issue, employees need to be given the opportunity to accept or decline a shift in TLC before TLC can actually post a shift outside of your availability! Let's face it, Best Buy claims to care about the employee experience however there is an obvious gap between what Best Buy demands of its employee's and what employee's demand of Best Buy and right now, Best Buy has the ability to schedule an employee outside of availability with total disregard for what the employee and Best Buy agreed upon when the manager accepted a given availability. I would love to know what everyone else thinks. Thank you for your time.

Status: Tell Us More
I think the best approach would be for each employee to discuss this with their management first. It's possible the management simply forgot about a particular employees needs when scheduling them. I'm not sure if allowing employee to deny shifts would work, but I would love to hear from other employees on this. Remember to vote for an idea if you like it.

comparison

Status: Tell Us More
by on ‎05-14-2015 06:01 PM

I was just comparing flash drives on your site and it wasn't that useful. only one showed speed writing and reading details. I wish i could see them all and make the comparison

Status: Tell Us More

I believe the specifications are provided to us by the manufacturers and if they don't give us specific specifications we don't post those. Would anyone else like to see these specifications listed for all flash drives? Make sure you vote for an idea if you like it.

Virtual Book & Music stores

Status: Tell Us More
by on ‎05-12-2013 11:25 AM

An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.

Status: Tell Us More
Nice idea! I think a version of this has been posted in the past, but I really do see how this could work out for us. I could envision a problem with long lines forming at these kiosks. Anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Pay now to unlock gamer account

Status: Tell Us More
by on ‎03-19-2013 02:11 PM

allow to save a trip just to go to the store and upgrade... since gamestop does this

Status: Tell Us More
So just for clarification your idea is to be able to pay for a gamer unlocked account online rather than having to go to a Best Buy store. Is this a correct assessment? Does anyone else have any feedback on this idea? Remember to vote for an idea if you like it.

Unsure Who To Contact

Status: Acknowledged
by on ‎10-24-2014 07:37 PM - last edited on ‎10-25-2014 04:46 PM by Social Media Specialist Social Media Specialist

I was writing a review for the new film "Snowpiercer", directed by Joon-ho Bong. Unfortunately, due to Bong being his last name (he is from South Korea), I was unable to use it in the review, as it was deemed "inappropriate language". I know the reviews get overviewed before being posted on the site, so I find it odd that there's no consideration for the need to use certain words sometimes; aka ocassional a movie's title will have a bad word in it, ie- "(edited per forum guidelines)  Year" (2010) (I had to slightly change the name of this movie because of the exact issue I am discussing), "Hell Ride" (2008), or "Queen Of The Damned" (2002). Included along this line is that some filmmaker's names (be it actor, actress, director, screenwriter, etc.) can have words not everyone deems okay.

 

Joon-ho Bong is a very popular director, and the fact that one can't use his full name (his last name, nonetheless) when reviewing his films is ridiculous. I purpose that the fine folks overseeing the reviews before using putting them on the site can deem what is inaproppriate when viewed in context.

 

Also, the circuitous manner in which I had to go to even find a place to post this (and I am not even sure this is the right place for it) was absurd. Why isn't there a "general issue" contact anywhere?

 

Thanks,

-Bobby

Status: Acknowledged

Thanks for sharing your feelings on this. I can assure you we are always striving to improve any of our systems, and that includes our review censor. There should be multiple contact us options on BestBuy.com.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

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