I understand that times and conditions change, but the recent changes to the Geek Squad Protection Plan for Mobile Phones is absurd. If the goal is to keep people from getting the plan you are on the right track.

 

I would like to see the plan returned to the way it was: $9.99 per month and no deductable. If this is not feasible, I would recommend at the most a $50 deductable. 

 

The reasons for this is because I can pay the same monthly fee for insurance and pay a lower deductable through my phone carrier. Their plan also covers loss and theft which Geek Squad does not. I do not like dealing with my phone carrier. I have had nice experiences with Best Buy, but for such a higher cost, I will no longer get the Geek Squad Protection on my cell phones. I have purchased all of my families phones at Best Buy for the last 6 years specifically to get your protection plan.

 

Please Change the Mobile Phone Geek Squad Protection Plan so It is at least reasonably affordable. 

Currently if you spend $3,500 in a calendar year you reach Elite Plus status which is great. For example if you reach elite plus in 2014 your good until February 2016. I would like the clock to reset once you reach the $3,500 or have another goal that can get you another year of elite plus.

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Is it possible that Best Buy in the near future will allow you to pre-order Xbox One games via Xbox Live digital codes? Newegg already does this feature. You are pre-ordering the game and when it comes out, you are emailed a code for $60 to redeem on the Xbox Store to purchase the game. I'd love to see this option at Best Buy. Being able to have the $10 promotion for certain games, any pre-order bonus (extra content, etc) and being able to buy a digital version instead of a physical copy.

 

Now I understand that I could walk into Best Buy, buy a $60 Xbox Live credit, go home, redeem the code and then buy the game, but I am missing out on any pre-order incentives.

 

PLEASE take this feature into consideration Best Buy! If you guys offered this feature, I would not see a reason for me to shop anywhere else to pre-order a game. You already do a great job with the $10 pre-order incentive. It would just be nice to be able to pre-order a digital copy of an Xbox One title and still get all the pre-order bonuses.

I don't think I'm the only one who has held off of buying pre-owned titles during the B2G1 sales because of incomplete copies being the only ones available at our local stores.

 

That was the ONE thing that differentiated Best Buy from Gamestop on the trade-in program and the one thing that made me happy about buying pre-owned from you guys was that I knew I could get a complete copy of a title in good/great shape because of that requirement.

 

Either start requiring everything be traded in with games traded in again OR ding people's trade-ins with refurbishing fees as a way to convince them to trade everything in or lose out on the full value of their games.

Return policies are printed on receipts, I think making the return policy a bit more prominent during the online checkout process would save some people frustration.

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

Is there anyway that EA Sports UFC can be added to the pre-order list for the $10 certificate? After Watch Dogs, I really believe that's one of the next popular titles upcoming. I know for me personally, this would guarantee that I would be picking up the title from Best Buy on release day. Thanks.

 

(Sorry, I had posted this in the wrong section earlier.)

I would love to see Best Buy take on a more proactive approach to encouraging people to recycle used ink & toner. I understand that, as of now, Best Buy currently does offer a recycling program, but I would love to see them roll it into their rewards program to really encourage people to take advantage of it.  This could implemented in a few different ways:

 

(1) Offer a coupon for an extra 5% off ink and toner for recycling.  This would be the easiest to implement because if one is recycling ink or toner one would most likely be looking to purchase replacements, so for Best Buy this would offer the quickest ROI on this type of program.

 

(2) Offer 250 points for each toner or 50 points for each ink cartridge.  This is based on the fact that ink cartridges need to be replaced quite a bit more frequently than toners and in most cases, people are replacing sets of 2 or 4 on ink cartridges, depending on if the machine is a tri-color or individual ink model.  At the end of the day, every toner or 5th ink cartridge would equate to a $5 rewards certificate, which for most inks or toners is a very small discount, but it's still something to encourage people to do the right thing when it comes to disposing of used ink/toner.  

 

Lastly, the largest benefit to either method you decided to implement would be that you would lock the customer into buying ink/toner from Best Buy and handily pull customers from office store competitors.

 

 

Why not allow those rewardszone members to join Gamers Club Unlocked, by using their points? For example, the cost per year is $20, but if I have 1000 points banked, why is it a problem to use that $20 reward certificate (or more) towards GamersClub Unlocked? Nothing too big in my opinion, just one of those little "tweaks" that save the customer a little bit of cash sometimes (it takes most people a while to get up to 1000 points or more normally), and gives us another "perk" to spending more money at BestBuy. I would like to be a Gamersclub Unlocked member, but can't justify spending the money for it, BUT, it seems I have enough points banked that I could join if BBY would accept a BB reward certificate for it....

Basically, if customer has 247 MyBB(MBB) pts in their account & they wanna make an upcoming purchase in 2 days or so this would allow them to spend $3 & load the final 3 pts needed for a $5 cert. The primary benefit of doing this vs purchasing say a $3 BB giftcard is that the points would post as "instantly" as possible since there`s no risk of fraud to put BB at risk. Not only that a customer could then calculate it out correctly & instead of buying a giftcard for future purchases just load the amount in their MBB account where both totals will post "instantly".

As a side benefit to this BB would now be able to compete with no tax online retailers since MBB certs can be used to alter the tax hit on purchases(keeping in mind that the total must exceed the MBB cert amount). On a gift giving level a customer could give a surprise MBB pt another customer at anytime. With BB sending a generic "Congrats you have $_____ ready to spend in your MBB account". Once they log in the "SURPRISE MBB pts from _____ are now ready for you to spend, enjoy!!!! banner would pop up.

Promote this as the "Many ways to BestBuy from giftcards to MyBB certs" we have you covered. Give the gift of a MyBB shopping day & get rewarded in the process. You would also need to give MBB pts to the customer giving the pts since they would get pts had they purchased a BB giftcard maybe an extra bonus based on the total amount given to encourage the behavior vs buying a BB giftcard from retailer like Walgreens, CVS or RiteAid.

I wanted to bring up the idea to get customers excited about Electronic Entertainment Expo 2014 that I think it would be a good idea and great deal to offer Buy 2 Get 1 Free on new video game titles the week of E3 2014. (The week of 06/08/14-06/14/14 E3 is 10/11/12)

 

E3 week would be a good time to push some software sales and pre-orders as gamers get excited about all the new titles to come

 

 

Having the ability to return items for an extended period during the holidays is great & always welcome. But this presents another issue that was certainly correct for elite/elte plus members. Price matching BB prices during the same time frame. It would make things a whole lot simplier to be able to price match an item I buy @ BB on Dec 12 when it goes on sale @ BB on Jan. 8 vs having to return/rebuy the item instead. I know from reading alot of customer feedback about being refused a price match so they simply returned the open item for a full refund then proceeded to buy a brand new one on sale.

This can`t be good since BB now has to sell the open box item at a loss no matter what condition it`s in b/c it`s not "new". Customers are too smart & it`s not worth the hassle to make them jump thru extra hoops especially during the most aggressive/competitive time of year for retailers.

The 2nd change would be allowing competitor post purchase price matching during the same time frame. Last year, Walmart made big press by stating they wanted to win the holidays & they went all out to reach that goal matching everybody. I`d like to see BB match the current major online retailers/local B&M retailers post purchase during the extended holiday return period that way I can lock up most of my purchases headache free. I understand price matching during Black Friday(Brown Thurs) thru Cyber Monday on`t happen which is fine but I`m sure you`l see plenty of sales in Dec and purchases using giftcards in January which all adds up too.