Why has Best Buy taken away points earned for special financing?  I made a purchase for $249.99 and never recevied points due to selecting 6-month financing.  Why is Best Buy taking away points from its customers and not making the store employees aware of such a policy?  This policy is not posted anywhere on the store fronts or by the registers.  How is this ethical?  Til this policy is made known in the store and online, points should be given to customers accordingly.  This now makes me want to cancel everything I have with Best Buy move to buying straight from the manufacturers.  Please fix this Best Buy, or show your customers the policy!

Currently, Best Buy Gamer's Club Unlocked members save 20% off new games. This is a great feature, and that's why I don't mind paying for the new (much more expensive) service. However, the exclusion of digital games makes me less likely to purchase more titles.

 

Since we're now paying $120 for a 2 year subscription, it seems logical to include digital console titles seeing as how digital is the future. Many of us gamers want to move away from having physical copies, and instead have digital copies.

 

Going with this, the amount of digital games for systems like Xbox One and Playstation 4 are extremely lacking. I'd love to see more games available, similar to how Amazon has done, so I may purchase more!

@Gamer is a great magazine with great coupons & it's come along way from where it started but there's no reason to get stale/complacent.

Because of the limited # of coupons(8) whole systems get completely ignored & others are severly limited but BB sells all the systems so it makes no sense not to promote them all. My solution is simple

1-Increase the total # of coupons to 18-20.

2-Make sure there's a coupon that can attract any gaming customer so they feel there's value ever month even when there's a month that they're not interested in anything.

3-Expand the coupons to deals for systems(Hardware) to help spur more GCU memberships.

 

Here's an sample monthly breakdown

3-4 Coupons dedicated to present gen HD systems(PS3/X360/Wii)

3-4 Coupons dedicated to new gen systems (WiiU/PS4/X720)

3-4 Coupons dedicated to PS Vita handheld(this will help increase sales of the vita & software)

3-4 Coupons dedicated to 3DS handheld

3-4 Coupons dedicated to PC games(severly overlooked segment in GC/GCU)

3-4 Coupons dedicated towards used games, accessories, "other" gaming related items & consoles.

 

You also might wanna consider added a "special" coupon that can be used universally w/an  extended valid period or doesn't expire at all. This will give value to previous outdated mags full of expired coupons which will just get recycled. Just make sure the coupon has deals that are not offset by the $5-$10 mag price.

 

I fully understand why it WAS necessary to have to wait 30 days for RZ points to post but there's a simple way for this to be resolved without putting BB at risk for fraud/exploitation.

 

Add an option to the MYRZ.com site that would allow a customer to forfeit the ability to return it completely in return for the RZ points posting immediately. Also, there should be a way to complete this in-store as well. Exchanges however should be allowed but only for the SAME PRODUCT & it would have to be DEFECTIVE. In cases where the defective item is no longer in-stock it would still require a managers override anyways so they would need to use good judgment in both protecting BB & providing good fair customer service. Store credit towards for an equivalent product for an even exchange or towards an upgraded product in which the customer would be responsible for covering the additional remaining balance would suffice. But since the managers SHOULD have been trained correctly in the matters of customer service this really shouldn't be an issue should it?

 

The system should require NO LESS THAN 4 CONFIRMATIONS(2 to begin the forfeit process & 2 more to accept the RZ points). This way there's ZERO EXCUSE that can be made of a person accidentally completing the forfeit process & not being aware of what they were doing.

 

I think this fairly protects BB's interest along with offering another reason to shop @ BB for convenience, customer service & overall value..

I know I would like to see this for sure, whether it gets added to the "Preorder and Get $10 in Reward Certificates" promotion, or gets a free $10 gc launch week, etc.

 

Other games that have been relased multiple times on various platforms (GTA V, Halo) are getting the $10 Reward Certificate treatment once again, so why not for the Ultimate Evil edition, which is coming to some platforms (PS4, Xbox One) for the very first time?

In all honesty the videogame trade in process is a mess time wise & structure wise, most trading regulars could complete a trade better & correctly than the reps at CS. And since we`re still waiting to see if BB will rethink the decision to backtrack on removing the gaming counters with dedicated game reps(horrible decision already has an existing ideax thread) here`s an alternative. http://www.forums.bestbuy.com/t5/Best-Buy-IdeaX/Please-bring-back-the-video-game-trade-in-counters/i...

If we could just go onto BB.com, select the games we wanna trade in & get a full print out to bring to CS that would save ALOT of time. All the rep would need to do is scan the barcode which would already have the amounts INCLUDING the 10%(which has been a MAJOR issue just search the forums). If there`s 10 games all they have to do is confirm the games in the cases are the same & get the ID. If one or more of the titles are not correct they can simply scan the barcode next to whatever title(s) are incorrect to remove them from the trade.

Even better existing traders would have the option to "load" their ID info right on the page too which would be barcoded for safety. That way a CS would only need to verify each game(s) & then scan the complete trade barcode and/or the 10% GCU bonus barcode & customer ID info barcode. By reducing what the rep.needs to do there`s less chance of error or employee giving bad info which can only speed up the process by "dummy proofing" it & allow the pc to do all the work. Alot of companies try to remove the "human element" for some of the same reasons not to mention cost cutting, but once this would go into place it would greatly reduce the # of customer complaints on the forums boards from customers who clearly know what/how to do to complete a trade.

Offer an additional $1 per trade for doing the online pre-trade since it ensures a trip in-store which can lead to a instant in-store sale. If you had the gaming counters you`d be able to coach up the staff on how to upsell to customers recieving giftcards which will pay for itself very quickly if done correctly.

Speed up, dummy proof & profitize the entire videogame process in 1 move which will strengthen Gamers Club Unlocked(GCU) all in one motion.

Since the 20% GCU discount on new games does not apply to digital purchases, how about giving GCU members 20% back in reward points for digital purchases?  It keeps people buying games (or other merchandise) from Best Buy and doesn't leave them out of the rewards system for being a GCU member.  In a way, it kind of reminds me of the Shop Your Way rewards system they have at Sears/K-Mart, which is very popular amongst gamers, only it allows people to purchase their games the way they want.

It would be awesome if Best Buy Stores will stop putting price tags on the DVD/Blu-ray sleeves as they are a major pain to remove without ripping the sleeve apart. When ordering movies from sites online (including Best Buy.com), the price stickers are never on the sleeves. Other stores sometimes have stickers on the sleeves as well but they are nowhere as hard to remove as the Best Buy one. Another electronic retailer, Fry's Electronics, puts their price tags on the plastic shrink wrap of a movie instead of the sleeve which I think is an amazing idea when I found out about it. It's just a pain if someone has a movie collection and there's a giant price tag on it that can't be removed

Best Buy has a Customer Survey at the bottom of every reciept that offers "a chance for a $5000 shopping spree".  Honestly most people won't take the survey for a chance at something.  Most other companies offer something of true value (Food places offer free small food items or a small discount, some stores offer a $$ discount on next purchase.)

 

I would suggest offer RZ points for a completed survey instead of the "chance" at a shopping spree.  It would build value towards your brand (My Best Buy) and give customers something they can actually use.  Obviously you can prevent abuse by limiting the amount of surveys per day/week/month that award points due to the requirement of having be attached to a My Best Buy account.

 

It doesn't have to be a lot, 20-50 points may be good enough per survey.  Most companies are putting value in these surveys so this benefit would drive awareness as well.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

A minor suggestion that actually could help alot of customers & staff. I know there`s hard plastic RZ silver cards b/c I have 2 but I don`t have an Elite Plus card. These should be sent to all current members & on the back of the respective cards the benefits of each one should be listed. The listing would be a great help in regards to GCU as your boards are filled with customers complaining about the same issues over & over again. Have the cards mention "don`t forget your 10% trade in bonus(even when there`s a 50% or 100% offer)", "Enjoy your 10% off all used games" & "Enjoy your 20% discount on all new games even when they`re on sale".

Detailed breakdowns of the benefits are definitely needed since there remains to be a large number of customers who are losing out on what they paid for a on a consistant basis. At any given time you`ll see 3-5 post regarding the loss of 2X pts, no 10% bonus or 10% discount on used and/or no 20% discount on new games. Even worse the customers who`re fully aware of the benefits they should be receiving are being denied by managers giving the wrong info altogether like "it`s one or the other" or "the 20% doesn`t apply to new games on sale".

Being able to provide the card would go a long way toward eliminating some of these issues(along with more staff training) plus it`s a consistant wallet reminder why to shop at BB.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

 

 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.