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New Idea

Lay Away Program for Bigger Ticket Items

Status: Acknowledged
by on ‎06-25-2013 06:07 PM

It would be great to have a lay-away program for the holiday season possibly starting in October to let people pay when they want and how much they want for bigger ticket items, rather than rack up their credit cards.  Similar to that of Walmart and other retailers.  I know this would be beneficial for a lot of people how want to get the items they want for friends and familt this holiday season.

Status: Acknowledged
I believe we already have had this type of program in certain areas of the country, but it has since been discontinued. I assume this to mean that the program was not a success.

Ikea-like micro showrooms

Status: Tell Us More
by on ‎06-03-2013 09:01 PM
I love going to Ikea and seeing the mini showrooms - it is a fun experience and helps me create a vision for my home. I can see this concept working for Best Buy - where a store has mini showrooms (100-200 sq ft each) that integrate a variety of products in a interactive and accessible-for-all-budgets setting.

Some ideas for the mini-showrooms and products displayed:
1. "Home Entertainment": Projector, screen, wireless HDMI setup, wireless/bluetooth audio, roku/wii - all controlled by laptop or ipad.
2. "Smart home": kitchen/bath/eating/living setup with light controllers, thermo states, multiroom speakers, smart appliances
3. "Gamer paradise": multiple systems, multiple displays, audio, etc.
4. "Home office": all-in-one, mini projector, bluetooth speaker-and-speaker phone, etc.

Currently, when I enter a Best Buy store, I have these ideas in my mind but then I'm barraged by multiple products in the same category with similar price ranges and it's not fun to read all the tiny print to try to discern the differences.
Status: Tell Us More
I would love to see this myself. I can see the use of the floor space for this idea as a possible limitation. Any other thoughts on this idea? Remember to vote for an idea if you like it.

Virtual Book & Music stores

Status: Tell Us More
by on ‎05-12-2013 11:25 AM

An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.

Status: Tell Us More
Nice idea! I think a version of this has been posted in the past, but I really do see how this could work out for us. I could envision a problem with long lines forming at these kiosks. Anyone else have any feedback on this idea? Remember to vote for an idea if you like it.
0 Votes

New Store Model

Status: Tell Us More
by on ‎05-07-2013 10:46 AM

Smaller Neighbor hood stores with product centered around the local market, with employees who can get to know their customers persoanlly. Smaller stocked amounts but with product geared to that specific market. One store geared to media, another to Mobile electronics, another to TV Stereo, another to Car audio and so on. Each contributing to the company over all but not dependent on the performance of the others.

Status: Tell Us More
I would have to assume we already do market to the specific area in most stores, but probably not as specific as you are getting at. Would anyone else see the value you in this idea? Remember to vote for an idea if you like it.

Premier Silver Rewardzone Experience

Status: Tell Us More
by on ‎04-23-2013 07:46 PM

There should be a "badge reader" type kiosk at the entrance to a Best Buy store that would allow Premier Silver Reward Zone members to scan their card. Once they scan their card, an associate should be available to help them find what they need. This would create a level of luxury and enhanced customer service for those that spend the most in Best Buy stores.

Status: Tell Us More
I can see the value of this idea for Rewardzone Premiere Silver members, but I do have to agree I could see this service really angering our other customers when the store is busy. Any other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

Get Demo Items Up Faster

Status: Acknowledged
by on ‎04-23-2013 03:27 PM

I recently went into Best Buy the past couple of days looking for the new Sony Handycam's.  The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon.  I was happy with the response, however, another associate said they do not know when the new displays will be set up.

 

The Best Buy website says that the store has the items in stock and ready for purchase.  Any customer walking into the store wouldn't know if new products were available.

 

I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?

 

 

Status: Acknowledged
All of our stores should have all demo products up and running at the same time the items are available for purchase. If this is not the case at your store there is most likely an unforeseen circumstance preventing this. This store should have these demos up and running as soon as they can.

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

Status: Tell Us More

I like the idea, but I do see one problem that will come up. The return or exchange period starts the date a customer took possession of their purchase. In the vast majority of cases this is the same day they paid for their items.

 

In some cases the dates are not the same. When a customer is purchasing something large (i.e. Large TV, Appliances, etc...) they have the option to have these delivered, and their return or exchange date would be based off the date we delivered their purchase. In addition our stores can also order products for customers, and in these cases the date of purchase would not be the same as the date they took possession of their purchase. Does anyone have any addition insights into this idea? Remember to vote for an idea if you like it.

0 Votes

Better utilize space in store.

Status: Tell Us More
by on ‎03-19-2013 12:29 PM

First off, let me say I love the new layout of the "Connected Store" format.  It feels much more open, clean, and easier to locate things;  However, I think the big desk in the middle is really under-utilized.  I asked an employee what it's for and they said "customer trainings" yet every time I've been in the store they're utilizing like 10% of the total area mind you this is a very big area.  If its for training, why not have commericals or advertisements for training to really drive utilizing this space.  From what the employee said, Best Buy wants you to know how to use your technology so they plan on offering free classes (similar to Lowes).  There should be a lot more awareness about this because it is a potential differentiator AND it curbs online purchases.  Online retailers like Amazon are quickly realizing that B&M stores have them in sight and lately some of the best deals I have found have actually been in B&M stores (which I found out Amazon does not price match, unless it's a TV).  

 

I think it would do you great justice, to print fliers and put them in customer bags or send out an email with a voucher for a free technology training and really get customers engaged and enthusiasic about this offering.  That way if a customer comes into a store and they buy a new phone and it's their first smart phone - yes AT&T may give it to them for the same price, but AT&T isn't going to sit them down and show them how to use it.  That kind of service is a differenator.  

Status: Tell Us More
I will admit I was not part of the design team for this new store layout, but from what I understand this center part of the store is mainly to provide our customer's a centralized location in our stores to get answers to their questions. Does anyone else have any thoughts on this idea?

WIFI in stores

Status: Acknowledged
by on ‎01-22-2013 04:54 PM

I did a quick search of "WIFI in stores" and nothing came up.  I would like to see best buy implement wifi in their stores so customers can research items they want to purchase.

 

I always have reception issues inside Best Buy stores. 

Status: Acknowledged

I'm not sure if this is company-wide, or just the stores in the San Diego area, but moving all the new release Blu-Rays and DVDs up right by the line for the checkout registers was a really bad idea. Maybe keeking a couple copies in a small impulse rack up by the registers for impulse purchasers is okay, but having both large displays right by the registers is annoying. You can't look at a movie without being asked "Are you ready sir? Sir? Are you ready? Are you ready sir?" 100 times. I'm shopping. Leave me alone. If it looks like I need OR WANT help, great. In that case, please help. Otherwise, NO, I'M NOT READY. I just want to look at some movies and decide which version I want.

Status: Acknowledged
Thanks for the suggestion.

Bestbuy™ for Xbox™ and Windows 8™

Status: Acknowledged
by on ‎12-04-2012 08:22 PM

BestBuy should make an application for the Windows 8 store front and the Xbox 360 so that BestBuy customers can buy product's off of the Xbox 360 and the Windows 8 store front.

Status: Acknowledged
Thanks for the idea.

DVD Kiosks and Geek Squad Autotechs go Mobile

Status: Acknowledged
by on ‎12-04-2012 02:29 PM - last edited on ‎12-05-2012 01:37 PM by Senior Social Media Specialist Senior Social Media Specialist

     I recently sent in a packet of ideas to the Best Buy Corporate Offices and was advised to post my ideas here.  I had along with them diagrams and pictures and unfortunately I cannot post them here due to format issues.  My first idea was to implement a Red Box Style DVD kiosk into the Best Buy stores and call them something along the lines of “Blue Box”.  It would free up a lot of floor space and assist Best Buy in wanting to shy away from their previous “Big Box” store models.  Another benefit to this implementation would be more free time to help other customers (from an employee’s standpoint) instead of trying to hunt down a DVD (or CD for that matter) since they will all be loaded into our kiosks.  Finally, it will reduce the amount of shrink each store suffers. 

 

     My second idea was to allow our Auto-techs (myself being one at store #1086) to go mobile.  The idea will model our home theater team techs who install TVs and home systems at the customer’s home.  We can charge a gas fee based on mileage and bring our services to them!  It would be quite easy to convert an old U-Haul into a mobile shop.  A new recent change is that customers are now able to schedule appointments for their vehicles.  This is perfect timing!  The customer can pick a time, have the tech come to them, and not have to leave the comfort of their own home!  I have a much more detailed model that is already in the possession of the Best Buy Corporation and I encourage anyone with the power to do so, read it.  I feel these simple steps will propel our company into a new era of business.

Sincerely,



Anthony {removed per forum guidelines}
Best Buy MECP Autotech
Store #1086
Emp ID {removed per forum guidelines}
College Student

 

Status: Acknowledged
Thanks for the input on this idea.

I'm sick and tired of hearing about how showrooming is hurting Best Buy.  If you are going to try and compete on price alone Best Buy has already lost.  You need to add value, why should consumers come into Best Buy?  The only current reason is so they can measure the devices.

 

A run down of a couple ideas I've seen here or think Best Buy is doing backwards.

- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup.  That's one thing no online store can offer or has the capability to offer.  Best buy should be snatching up business by giving customers a better at home expierence.

- Offer regular classes, like REI and Home Depot.  It gets people in the stores and if you don't scare them off people will buy.  Teach classes on networking, on tablets, on operating systems.  I can't tell you how many people I know that don't know the full capabilites of there electronics.

- Help people find what they want, not what makes Best Buy a couple extra dollars.  The single goal of the boys in blue should be to help the customer find the best fit for them.  A happy customer will return.  

-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy.  They wouldn't let my father leave the store without a PRP before talking to the store manager.  He had to tell 3 people he didn't want a PRP.  That's no way to treat a customer.  If he didn't want it he didn't want it.  

 

I want to tell you a story that should be your model.  I recently purchased new ski setup.  I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet.  Guess what that didn't happen.  Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more).  I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding.  He didn't push me.  They mounted the bindings for free because I purchased them there.  They molded my boots to my feet for free because I purchased them there.  Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year.  Guess where I'm going?  That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase.  I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup. 

 

Good luck, Best Buy needs to make some large changes if they want to survive.

Status: Acknowledged
Thanks for the input on this idea.
0 Votes

I’ve been following the business for a while, Best Buy has been in somewhat of a slump in the past few years with cheaper prices on the internet and all.  It’s no surprise, when I have personally walked into the store searching for something (a phone charger) only to see that the one I needed was 30 bucks, then searched for a similar product on my phone, only to find I could have it delivered for free for less than 15 bucks.  Now personally I love the business.  I think it is very aesthetically pleasing, the Blue coloring and perfectly tilted yellow price tag logo.  Your associates are often very knowledgeable, and when I walk into one of your stores it is always very neat and seems very “futuristic.”

 

However let’s get back on topic.  You guys are having problems, due to lower prices on the internet and the fact that you guys basically ARE an enormous showroom.  People walk in, check out the great electronics you have, and go home to make an order on a website with another company.

 

My idea to help turn around your business?  Rather than “matching competitor prices even those online” which will still potentially lead to your downfall simply due to the fact you guys probably have much higher overhead than an online dealer, why don’t you change the focus of your business?

 

By changing focus I don’t mean change what you guys sell, but change how you guys do it.  Keep the stores, but try to build better relationships with customers.  I’m talking about find technically savvy, salesmen who know how to design the interior of a house.  Perhaps you guys could team up with a furniture company, buy them out, and change your goals.  Instead of just selling a television set, have someone personally go to a potential customers home, whether it be free of charge or at a fee, and help design a very aesthetically pleasing room.  Even if you don’t hire people, perhaps simply teaming up with city furniture, to sell not only an entire living room, you offer a television with an xbox and sound system that is aesthetically suited to their home furniture. 

 

That is the one thing the internet can not offer, human interaction, and advice on what can be aesthetically pleasing for a home.  Now here are a few problems I can predict.  First you have to hire people with even more skills, not just someone who knows computers or cameras, but someone who also knows how to organize a house or room.  This could potentially cost more money with turnover and all.  Second, you guys will have to expand your market to furniture, and in doing so, you may have more issues, but if you team up, their will be someone to take care of the other aspects of the business. 

Have a team of people ready to enter peoples homes, who can analyze the room size, space capabilities and find the best product that you can have and set it up in their living room, bedroom, and maybe even bathrooms.  You need good salespeople too, because then the problem lies with, what if my salesmen goes, and they look online to find a better price?  Well it is possible for a good salesmen to close the deal, regardless of “prices” as long as it’s within somewhat of a fair price range.

So there it is Monsieur Hubert Joly.  The idea that could potentially change the face of Best Buy forever.

Status: Acknowledged
Thanks for the input.

I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.

 

But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.

 

And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.

Status: Acknowledged
Thanks for all the input on this idea.

Best Buy Mobile Center

Status: Acknowledged
by on ‎11-14-2012 01:06 AM - last edited on ‎11-14-2012 11:47 AM by Senior Social Media Specialist Senior Social Media Specialist

Hello, I'm an ex Radio Shack employee and I recently visited a stand alone best Buy Mobile Center. And OMG I was completely blown away. This is a perfect store and I would if I may suggest that this kind of store is exactly what Seguin, Texas needs. I say that because the Radio Shack owns the market in this area when it comes to cell phone sells. There's a Walmart in town 

, but come on no experience on the devices. There is a 1 to 1.5 million dollars in the cell phone business here in Seguin, Texas. And at the same time I would be the perfect person to run this kind of store. Top sales in cell phones in the RS nation!

 

Thanks, {removed per forum guidelines}

please reply

Status: Acknowledged
Thanks for the idea.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.
0 Votes

Dotcom Lounge

Status: Acknowledged
by on ‎10-03-2012 08:59 PM

Provide an area that is a physical extension of BestBuy.com. If a customer doesn't find something in the store, rather than usher them to a kiosk, make it a seperate area of the store. That way .com isn't something that's on their phone or at a kiosk; it's a physical entity within the store. Something other dotcoms can't provide.

Status: Acknowledged
Thanks for the idea.

Vender to Partner

Status: Acknowledged
by on ‎09-30-2012 08:26 PM

Convert your vendors such as HP, Samsung, HTC, and etc into partners, invest into them. Best Buy sells their products and should flex it's muscle a bit to set some standards and change the quality of the products and processes. One example, many of the products carried at the store have unnecessary packaging why? Make the packaging smaller. That would allow for more space on trucks, which could lead to more deliveries per truck even more warehouse space and smaller stores or making the warehouse smaller. Another thing is to share information. If the customers dislike a certain product share that information with your vendors/partners., This would let them know what they need to work on to make a more sound product. This could on on....

Status: Acknowledged
Thanks for the idea.
0 Votes

Product Fulfillment

Status: Acknowledged
by on ‎09-30-2012 08:19 PM

It seems to take a while for product to get to customers. With that said maybe the warehouses should be moved to Memphis (or surrounding area) and Louisville. Both locations are major hubs one for FedEx and the other UPS. This would help get product across the country swiftly and efficiently. This could even help with competing with Amazon and help with ship to store  orders.

Status: Acknowledged
Thanks for the input.
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