By submitting an idea to IdeaX, you agree to our Terms & Conditions.    
New Idea
With GCU's sub fee increasing so much & the continued processing errors with the 10% I'd like to see BB return to striving to provide the best they can offer. When the dedicated game reps were there with the trade in counters trades went smoother & faster plus you weren't in the same line as returns/exchanges. The cost issue can be negated by having the areas partly subsidized between advertisements & a "Powered by ___________" partnership. You're already providing some of the best trade in values out here but the entire process of getting thru the trades is less than adequate.
Status: Acknowledged
I did hear back on this and was informed at this time we would not be moving forward on this idea.
0 Votes

BB in Griffin, GA

Status: Tell Us More
by on ‎03-20-2014 11:44 AM

I would like to suggest that BB consider opening a store in or around Griffin, GA. As some of the more active members here knows I am a digital fanatic because of that issue of there not being a near by BB. I wasn't entirely sure where to post this but I guess it's a suggestion overall so posted here.

 

I doubt this will get enough votes up considering well... probably not that many georgia forum viewers so yeah. I just wanted to throw out the suggestions either way cause I really do get sick of hearing people say "just go to BB store" the thing is... I CAN"T and I WON"T go to one with such a far distance away. 

 

 

Status: Tell Us More
I have to agree that it's unlikely posting this will result in us opening a new store in Griffin, GA, but it never hurts to put it out there. Given our current business objectives I really can't see us opening new stores anywhere, but I would love to hear from other people in this area if they would want to see a Best Buy store near them. Remember to vote for an idea if you like it.
0 Votes

Deal of the Day offers

Status: Acknowledged
by on ‎03-06-2014 09:13 AM

When Best Buy offers Deals of the Day, which normally is a deal for it is priced way lower than what it normally is, should the product be available? Why should a customer have to wait 5-7 days on a product that could easily be carried in the store? Product shouldnt be offered as a deal if the customer is going to have to wait for it. Offer deals on products that are ACTUALLY available, and if not be willing to offer rainchecks every once and a while, ecspecially to MyBestBuy members who are loyal shoppers.

Status: Acknowledged
Thanks for your thoughts on our Deals of the Day offers. We already should be offering these sales on items we have in stock, but I can say they do often sell out fast.

While looking at laptops and tablets recently, I noticed some new Microsoft consultants in Best Buy.  They had Best Buy logos on their shirts so I'm assuming they are still Best Buy employees or sub-contracted employees.  To me, this seems kind of silly and odd at the same time because I'd hope that if you hired someone to work in your computers department they would know about Microsoft products.

 

I think this sort of spotlighting should be reserved for something more niche like Apple computers.  Being a Mac owner myself, I dread talking to Best Buy employees because a lot of the time you can tell they're not comfortable or knowledgable about Apple stuff and they're just giving you their best guess.  I wish Best Buy would put this same effort into hiring Apple Consultants and it really makes sense for Best Buy's sustainability as well because love them or hate them - Macs are on the rise, even outgrowing Windows computers' growth for over 20 consecutive quarters since 2007. 

 

As an investor, it strikes me as odd how Apple can continue to grow their "first time Mac owner" percentages (announced on just about every earnings call) at their stores when you've seen stores like Best Buy get so aggressive with pricing, offering some units at up to $100.  But at the end of the day, it's the experience.  People will forgo the savings for the knowledge, expertise and service and Best Buy should really take notice of this for their sustainability's sake. 

 

 

 

Status: Acknowledged
Our computer sales associates should be knowledgeable when it comes to Windows and Apple products. It's completely possible that the decision to not have associates branded as Apple experts was not made by us, while at the same time a partnership with Windows exists providing this branding. Thanks for your thoughts on this.

Ordering items change

Status: Tell Us More
by on ‎02-07-2014 08:52 PM

A couple of items. First one has to deal with the consumer completely and the second idea handles how certain products are ordered  by BestBuy. 

 

1) As a consumer when we see a good deal you may wish to purchase one of these products for your friends; I will use an example of something from about a couple of weeks ago for this purpose as it's a very good example. Back in late January Battlefield 4 was on sale for around $25. Because it was such a great deal on here I ordered two copies. I wish to have one copy sent to a friends store so his father could pick it up and I was going to have one sent to my house. I was going to do this all in one order however hte problem was that there wasn't a selection process for me to be able to put one in a  store pickup and the other as a seperate location/shipment. I would like to suggest to be able to "merge" and to seperate:" products of more than one into it's own category to combat this issue. 

 

2) The second issue involves more specifically the digital download section. First off, BestBuy as a curtesy please please PLEASE remind customer service reps that there is a digital download phone number and give them the proper instructions back when I purchased COD: Black Ops they acted like they had no idea what I was talking about... 

 

Now, on to the digital download suggestion itself. Speaking of COD: Black Ops for an example...the game at that time in the possesion of BestBuy apparently there was ZERO digital codes to give out and I had to wait for more to be ordered from teh vendor or at least that is what I was told by the serivec rep in teh digital download department on the phone. 

 

So here is what I would do...

 

a) you should always have the digital version say "out of codes" or something of that sort so we know you have and can even buy but it lets us know in advance we will have to wait for a code to come in! 

b) you should consider upgrading your systems so the reps can give more information on these items. Like seriously, I went through five different people until a manager of some kind was able to tell me/admitted to me the problem. They kept originally telling me " the system is down" or that " there is maintenance being done on it" okay, cool. If that was the real reason. Don't lie to the customer! #1 rule. If a rep doesn't know the answer, either ask another person, get a person higher, or actually admit that you have no idea. 

 

 

 

 

Status: Tell Us More
When the items are the exact same item you can't choose in-store pickup and ship-to-home. Would anyone else like to see this as a reality? Our agents should already be aware of all our different resources that are available over the phone. Remember to vote for an idea if you like it.

Update your equipment

Status: Tell Us More
by on ‎01-10-2014 10:45 AM

I find it  so strange sometimes....BestBuy is one of THE largest technology based retail stores and yet, you are still using ancient equipment like literally. The two stores nearest to me ( within a 75 mile zone ) both still use the old huge monitors and still have the older receipt machines ( or whatever you call them ) 

 

I think it's time for an upgrade don't you? BestBuy can spend all of this money on the "Samsung corner" yet they can't update to current technology. I also believe that by doing this you would be helping to encourage some users who are afraid to go to the newer technologies to embrace is further. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested in hearing from others if this bothers them as well. I can only speculate, but my best guess is that upgrading equipment costs money; when it comes to a company of our size that can be a very expensive endeavor. Remember to vote for an idea if you like it.

Mobile Cash Registers

Status: Acknowledged
by on ‎01-06-2014 11:48 AM

With inventions of items such as Square (that your store does sell) mobile register should be in play. A line for cash, and a line for credit transactions could help eliminate lengthy lines but even having mobile registers would be great for business. Having customers wait over 25 minutes due to customers being on the phone with banks and/or creditors is unacceptable. 

Furthermore, please advise associates to not give a sob story of why one should order directly from store vs. site-to-store (with corporate only get this and that) as these efforts will drive customers to order online and from other establishments.

 

Last but not least, please do work on providing stores with more instruction to help one another. I wanted to purchase a laptop that my closest store had sold out and inventory stated that other stores within 100 miles still had on site. I was willing to drive the distance that day to purchase item but I could not get guarantee the item will stillbe there upon my arrival. Is there any possibility of creating a better system to support customers willing to give Best Buy that effort of purchase/sale?

Status: Acknowledged
I can't imagine our company would ever use a system like Square to sell items to our customers. I can say that our associates should already be providing our customers all their options, and each store should be doing its best to support each other store.

I own MN largest Solar installation company and would like a chance to show you the benefits of installing solar on stores in favorable utilities and states through-out the USA. I think some of those stores would also benefit from a partnership in selling solar to customers in the store. Its a market that woudl fit well with advanced electronics and home installations.

Status: Tell Us More

In order to establish a business relationship with Best Buy you will need to visit extendingthereach.com. I would be interesting hearing from customers if they would like to see this type of product in our stores or on BestBuy.com? Remember to vote for an idea if you like it.

Gift Bags

Status: Tell Us More
by on ‎12-19-2013 09:43 PM

I was at the store on Atlantic Blvd in Jacksonville, FL looking for a gift bag for my purchase, but I did not find one, so I just gave the gift in the blue plastic bag it was placed in by the cashier. I asked the store workers about gift bags and one searched for me, but determined that there weren't any gift bags sold by Best Buy, but said that a gift bag was a great idea. I think that Best Buy should partner with a greeting card company, or allow a vendor to set up shot in their stores so gift giving can become more touching with gift cards and gift bags. 

Status: Tell Us More
As a last minute shopper myself I can of course see the value in this. I would love to see if other customers would like to see this. Remember to vote for an idea if you like it.

Preorder And get it 3 hours early

Status: Tell Us More
by on ‎12-07-2013 02:53 PM

hello i like my best buy and been shopping there a lot i got my xbox one from best buy as well. i was on line for 8hr and yes i preoder. now my idea would be if you preoder ANYTHING game console movie phone whatever you should be able to get it at least 3 or 2 hrs early why not? now a days when you go to the movies they let you whatch it around 9pm thats before realease which is midnight! why not take advantage of this opportunity if you preoder at best buy get it early you will have so much sales for preorders. its almost 2014 and we as customers have a lot of options for buying items amazon walmart etc.also now you can buy digital games on lauch date over microsoft store xbox live or psn playstation  that means no line no waiting  no driving also you dont get robbed besides you got to preoder at best buy i have to wait come in pay taxes do another line  get my game and wait to get out by midnight get to the car and get home and then... wait for the game to install! thats a lot of waiting please make this a reality please

Status: Tell Us More
I can't imagine anyone that pre-orders with us not liking this idea. I should point out that often times when we can provide a customer what they have pre-ordered with us is dictated to us by the vendor, and is not actually up to us. Any other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

I am writing to submit an idea in changing the way that you create and manage your lines for big event type sales. I have noticed that the last few black Fridays as well as the PS4 opening date, have created this "camping out" idea in front of the store. Last year I went about an hour after the store opened and was shocked at how big of a mess this creates as people just don't care how they leave the front of the store. The smell of urine and feces was overwhelming! There aren't any bathrooms located within a two block radius of the store that is open from Pm till Am, so these great customers are just using the bushes. The garbage's were all overflowing, and the parking lot was littered with garbage. Last of all I live in a cold climate, people had propane heaters, generators and propane grills to eat from set up in front of the store. By condoning this action Best Buy is taking on a liability nightmare in the event of an explosion, death, or health code violations. 

 

Prior to ticketmaster and stub hub, I worked for Kroger and we had a tickets that would go on sale for various concerts and sporting events. It used to be first come first serve and the same problems would arise. We changed to a wristband system and it completely changed how these events occurred. My idea would be to go to a color coded wrist band type system. Have up to 10 different colors for the items that are a doorbuster items, good only at the store that the wristband was given out and then have random computer based drawings for the items 10 minutes or so before the item goes on sale. Must be present to earn the right to buy the item. Not only will this bring more customers in, as they have a better chance to be able to buy the big items, but it will also get rid of the problems associated with people camping out. 

Status: Tell Us More
Interesting idea. Does anyone else have any thoughts on this? Remember to vote for an idea if you like it.

Remove Samsung Section

Status: Acknowledged
by on ‎11-25-2013 01:39 PM

As a long time consumer at BestBuy I have seen the transition from many departments where there could be plenty of items to a now crowded area for computers/etc and a huge select space jus for "samsung" products. I mean..really? I'm surprised Apple doesn't have a larger area if you are going to do this! 

 

At first even I thought the idea would be worth going into. However, now I see that it really and truly isn't work the space used. I do have to start questioning Best Buy if the profits from the section is that high really? Cause at least out where I lve you rarely see people go into the section. 

 

So my suggestion is to just remolve the entire department and redistribute the departments respectively. Go back to the old system! 

Status: Acknowledged
Given we just established this partnership with Samsung, I can't imagine us removing this area anytime soon. Thanks for your thoughts on this!
0 Votes

Online and In store ordering

Status: Acknowledged
by on ‎11-25-2013 09:49 AM

(to my knowledge) 

 

In store orders can only be looked up via the consumer by calling a representative or by going to the store. 

 

Online orders though you can already view your ownself online, over the phone, or in the store doesn't really matter!

 

I would like to suggest that in store orders also are shown on the orders section of the website. As a person who normally purchases maybe 20-30% of my products in store and the rest of it online it can be frustrating at times. 

 

Reasons I can think of:

 

-let's be honest the receipt paper/ink fades fairly quickly

-some people may wish to keep it as more or less of a "history" page for easy access. 

-can be useful as it would list how many year of a warranty you have

-could print your own receipts instead of getting the store to email/print one out for you!

 

Things people could aruge the idea about:

-possibly somebody could state that the item wasn't shipped but picked up so how can it have tracker information?

 

my response: who says it needs to have a tracker bar? Just have a line that says something like "this item was purchased in store and so it was not shipped"

 

 

Status: Acknowledged
Thanks for the idea. My Best Buy members should already be able to view their store purchases via their My Best Buy account as long as their membership is associated with each purchase made in one of our stores.

Build Your Own Computer

Status: Tell Us More
by on ‎11-23-2013 11:13 AM

It would be really awesome if you had space in your stores (For example, you have all of that square footage from your music instrument experiment in the Fargo, ND store) that customers could use to build their own computers.  Customers could pay to use the space and get help from your Geeksquad team members.  I want nothing more than to build my own computer, but I don't even know where to start.  This would be a really great service to have access to.

Status: Tell Us More
As someone who has always wanted to build my own desktop computer I would love to see this. Given the value of space in our stores I would be surprised if we allotted floor space exclusively to build computers. I could see us offering classes on how to build your own computer, and we could temporarily transition floor space for these classes. Does anyone else have any thoughts on this idea? Remember to vote for an idea if you like it.

Boost In-Store WiFi Speeds

Status: Tell Us More
by on ‎11-18-2013 05:15 PM

Recently while in-store I had a chance to test out the "improved" (supposedly the connected stores received a WiFi speed boost) WiFi connection and it was absolutely terrible.  It ended with me ultimate switching my phone to LTE and just using that.  I can't imagine why in the world Best Buy would advertise free WiFi knowing that if the initial speed is that slow it only gets worse as more and more people connect their devices onto it and browse the web as they walk around the store.  It just seems counter-productive.

 

Status: Tell Us More
Thanks for the suggestion. Would anyone else like us to improve the speed of the Wi-Fi we provide in our stores? Remember to vote for an idea if you like it.

Black Friday Open. At 7:00 am

Status: Tell Us More
by Valued Expert on ‎10-23-2013 02:07 PM

Black Friday openings have gotten crazy.  When I first hit some Black Friday sales everything opened at 6:00am.  Then a couple of stores opened at 5:00.  Then one year Kohl's and ToysRUs opened at 3:00am.  I thought they were crazy, and my wife also for going to Kohl's at 2:00am.  But it worked.  Both stores were SWAMPED at 3:00 am.  Many stores jumped on the bandwagon and started opening at midnight and in the last few years there are now stores opening at 8:00pm on Thanksgiving

 

I think some Big Stores Like Best Buy should step up to the plate and open at 7:00 or 8:00 am on Black Friday.  The Majors such as JC Penny and Macy's are going that route.

 

Reason number one.  It is very disrespectful of the employees to open that early.

Reason number two.  Perhaps shoppers will stop bailing on their families Thrusday night to go camp out.

Reason number three.  You will still sell millions and millions of dollars worth of product over the next few weeks.   If your worried about Target or Walmart out selling you.  Make it known that you will keep your BF prices through Monday while supplies last.  After all BB will get 150 of TV "X" and sell it for $xxx.00   Your still going to sell all 150 of those TV's

Status: Tell Us More
I can't say I don't like this idea, but there is a little problem with it. People tend to subscribe to the "bird in hand" philosophy of life, and given most people are on some sort of budget we could lose a significant number of sales if we don't align ourselves with the marketplace. I have no idea what time we are opening our stores on Black Friday, and because of this the idea is hypothetical at this point. Does anyone else want to see us open our stores a 7am on Black Friday? Remember to vote for an idea if you like it.
0 Votes

Buying warranties

Status: Tell Us More
by on ‎10-23-2013 10:20 AM

I was kind of shocked about this the other day my own self but apparently it's true.

 

At the current time you cannot purchase a warranty via the internet (after purchased/shipped) and you can't purchase a warranty for in store purchased good items afterwards online/over the phone.

 

My suggestion is well two things really.

 

1) In store purchases should also show under "orders" on your account if you sign in on the Best Buy website. 

2) Make it so you can order warranties within the 15 day policy window of course for different things that have a warranty over the phone, over the internet, and in store purchases. There is no excuse if a geek squad agent is able to actually look up my order, and  even get to the warranty information but they can't edit my  order with the warranty information. That's just silly and redundant. That would be an easy additional power for the geek squad team over the internet/phone. 

Status: Tell Us More
I guess I'm not entirely sure what you are asking for. A customer should be able to purchase a Geek Squad Protection (GSP) plan for any eligible product within 15 days of making the purchase. Any purchase made in store can have a GSP added in any of our stores. Any purchase made on BestBuy.com can have a GSP added after the fact online, over-the-phone, or in one of our stores. Are you stating you would like to be able to add a GSP to a purchase made in a Best Buy store online or over-the-phone?
0 Votes

Give Geek Squad a 22nd Century Make Over

Status: Acknowledged
by on ‎10-22-2013 02:01 AM - last edited on ‎10-22-2013 02:26 PM by Senior Social Media Specialist Senior Social Media Specialist

I'm not trying to insult the Geek Squad workforce, but it needs to be taken to the next level.

 

Best Buy should start hiring people to actually do repair work on-site. Most things are currently sent to the manufacturer. The only thing I see Geek Squad excelling in is installing bloatware and antivirus software. Everything else is sent out. Correct me if I'm wrong.

 

Best Buy should be a viable option for those graduating college. Why not? There are thousands of students entering the technology field each and every day, why not make Best Buy a competitive Tech environment to work in.

 

With colleges fast tracking degrees, why not offer competitive jobs to those graduating from them. Best Buy has the opportunity of a lifetime to create kind of service to it's customer base that no other major corporation does. Instead of outsourcing repair to the manufacturers. Do it in-house. It's cheaper, and keeps the money in Best Buy. In-house repair, of everything electronic.

 

 

Here's what I propose:

 

Geek Squad agents should be Technology professionals. Not entry level, on-the-job trained electronics shufflers.

 

Geek Squad should have 5 levels of personnel available at each Best Buy location:

 

  • Geek Squad Clerks:. These are entry level personnel who do not perform any work on any equipment. These personnel should be trained in taking proper Computer Triage Reports from customers for a diagnosis to be made by the PC Repair Specialist. The clerk should also be trained in Computer Hardware and Components. A Geek Squad Clerk should know the difference between a Sata Hard Drive and a Solid State Hard Drive and other hardware that goes into a computer, and be able to make sales accordingly. Geek Squad Clerks will be the grunt force within Geek Squad. They should be the ones that deliver.

 

  • Audio/Visual SpecialistThe Audio/Visual Specialist ideal candidate shall hold a certificate or higher level degree in Electronics or have cable or satellite television installation experience. In-Store training can be allowed in this position.

 

  • Geek Squad PC Repair Specialist.: The PC Repair Specialist will hold an Associates level degree or higher and Best Buy should prefer candidates with International Society of Certified Electronics Technicians (ISCET) OR Electronics Technician Association International (ETA-I) Certifications. This position would be available at each Best Buy store. PC Repair Specialists shall have training responsibilities for Geek Squad Clerks.

 

  • Geek Squad Computer Support Technician The Computer Support Technician will hold an Associates level degree or higher and Best Buy should prefer candidates Associates Degree or higher in Information Technology. The candidate should have in-depth knowledge of operating systems,understand the concept of Desktop Support and programming languages. The Computer Support Technician shall have training responsibilities for A/V Specialists.

 

  • Geek Squad Leader (Information Technology Manager): This is the manager of Geek Squad Personnel in Best Buy Stores, and the person who hires, trains, and checks repair work. The candidate should have a Bachelors degree or higher in Information Technology Management, and desires to continue education to Masters Degree or higher.

So, now that we have these positions, what should we do with Geek Squad? MAKE IT A PROFESSIONAL ORGANIZATION! Yep. Put it up there with the likes of CDW, Xerox and other technology professional organizations who take care of the total technological needs of the business.

 

In-Store Changes Required for this change:

 

In order for this idea to be successful, Best Buy will need to change how it operates at the retail level. Currently in most, if not all Best Buy stores, customer service and Geek Squad are inter-twined and indistinguishable. It feels like Best Buy threw a penguin costume on it's former Customer Service personnel. Here's what I propose:

 

  • Like the Magnolia Home Theater and Best Buy Mobile, Geek Squad needs its own dedicated portion of the store, complete with it's own POS system, appointment management system for it's PC Repair Specialists.
  • Geek Squad should specialize in Technology as a whole. Technology is the core of what Best Buy does; professional-izing that in the services it provides solidifies this core value.
  • Becoming a technology professional would require hiring knowledgeable, educated staff who have the ability to create and retain a customer base. Hiring a PC Repair Specialist for a local Best Buy Store who knows their stuff brings repeat customers.
  • Compete with New Egg and Tiger Direct directly. Sell a wide variety of Video Cards and Memory, Mother Boards, Processors and other PC components of all types IN-STORE.  People go online to buy things because it's not available in store. Simple as that. The Geek Squad section of the store should showcase components, not computers. Displays should be dedicated to the latest NVIDA Video Cards, top of the line Corsair Memory and the Coolest Cooling Systems for computers. It should inspire and awe customers. The PC Repair Specialist should do a "Build of the Month" display where he or she builds the perfect computer.
  • Reduce the amount of repair orders that leave the store and go over-seas to the manufacturer to be repaired by providing professional, on-site computer diagnostics and repair. Simple.
  • Geek Squad service should be professional, geeky, and tech-y. Staff should be knowledgeable.

 

I see Best Buy's Geek Squad becoming SO much more. Let's get this suggestion to the right Corporate big-wig!

 

 

Sincerely,

 

Michael {removed per forum guidelines}

 

Status: Acknowledged
I should start by saying that most items brought into our stores are not sent to the manufacturer for repairs, but are instead sent to our own service centers to be repaired where highly trained Geek Squad technicians repair the units. I think the biggest reason we don't locate these technicians in our stores is due to the sheer floor space this would require most stores. As with any retailer floor space needs to be used for selling items. I can also state that we do our best to hire the most qualified Geek Squad personnel. Thanks for sharing your insights.
0 Votes

Don't get me wrong I am 100% for security and Identity Confirmation. It comes to a point though where when you have been on hold for so many hours on end and keep getting transferred to different people that you have to ask "Why are you asking me the same thing he/she did"

 

So I am suggesting this: You confirm with the person your identity and somehow this profile of information/confirmation is then sent to the person who is being transferred to. This way you can get right down to business and do not have to worry about wasting another 2-3 minutes on the details...

 

 

Status: Acknowledged
To be honest this should already happen. When a customer contacts us each agent should be creating a detailed case under the customer's identity, and each following agent should have full access to previous agent’s cases.

I am recently into headphones. I am kinda picky on them and trying to get the best piece for me. There are not a lot of headphones that are out there for trying, I ended up returning a lot because I couldn't try them first and determine which one I like the best. The sound quality of a headphone is really objectively sensational and cannot determined by data on the back of the package. And some sound quality of the tracks for testing the headphones is pretty much trash I think, would be nice if we can plug in our own device or have some better and same tracks for every headphone so we can compare. 

Status: Tell Us More
I like the idea of being able to play your own sound through the display headphones, and would like to hear from other users if they would also like to see this as an option? Remember to vote for an idea if you like it.
Submit an Idea
Have a cool idea? Tell us about it! Submit an Idea
Join the Community
Join the community and enjoy all the benefits! You may be our next expert!
Join Sign In
Announcements
Welcome to our Best Buy Community Forums. Please review floated posts and solutions posted, as this may assist you in answering your concerns. Due to the current high traffic on our boards, it's taking us a bit longer to respond to everyone. For more immediate assistance, please contact us at (888) 237-8289. We do not have any information as to when more PS5 or Xbox Series X/S consoles will be available.
Labels