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New Idea

Opening a Store in Cheyenne, WY

Status: Acknowledged
by on ‎03-10-2018 02:54 PM - last edited on ‎03-10-2018 03:56 PM by Social Media Specialist Social Media Specialist

Dear Best Buy Executives,

 

Please open a store in Cheyenne, Wyoming. I find it inconvenient to order your products online except for pre-orders. I would like to have a location to go to that isn't an hour or more away from my house.  I think the store would do very well as the consumer electronics industry here is a fairly untapped market with Walmart, Target, and Sam's Club as the only competitors at the moment. So take this idea into consideration in the future.

 

Many Thanks, 

Sam {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always considering possible future avenues of growth.

0 Votes

Please update On Display info for Google Pixelbook

Status: Tell Us More
by on ‎12-08-2017 09:59 AM - last edited on ‎12-09-2017 12:20 PM by Social Media Specialist Social Media Specialist

Two weeks ago I went to my local Best Buy in San Carlos CA.

 

Was surprised to see a Google Pixelbook on display.

 

Product web page shows no Pixelbooks on display in the SF Bay Area.

 

Please update product webpage to reflect true On Display status in all Bay Area stores.

 

I'm a big Google Chromebook fan.  Check UR records.  I have purchased two so far and may buy

another one next year !

 

 

Alvin {removed per forum guidelines}

Foster City CA

Status: Tell Us More

I'm a bit confused. Where on our website do we state that a particular item has a display model in a particular Best Buy store?

0 Votes

Expanded Recycling Program

Status: Tell Us More
by on ‎06-14-2015 01:55 PM
I was recently disappointed to find that the Best Buy Recycling program would no longer accept... well, a lot of what it used to. In some states, Utah for instance, recycling programs that responsibly take VHS tapes, small kitchen appliances, regular batteries etc are few and far between to say the least. Best Buy was my only recycling option within 50 miles for these sort of items.
I propose that in less densely populated areas that otherwise don't have a recycling option, Best Buy expands its availability of items that the store will take. Nothing large appliance (at least without a fee) should be accepted due to size and cost of shipping, but taking small items doesn't seem like an outrageous request.
Status: Tell Us More

I think this is an excellent idea. Who else would like to see Best Buy expand recycling options?

 

Remember to vote for an idea if you like it!

0 Votes

A demo gaming station should be set up at atleast one TV in all Magnolia Home Theater stores. These would consist of Xboxes and Playstations and games that are particularly rich in graphics. While many home theater owners primarly watch sporting events and other programs/movies on their televisions, there is still a large consumer base that enjoys high end equipment to play video games. Customers would also want ther children to use their home theaters too, which presents another large reason to include gaming systems in Magnolia sections in Best Buy.

Status: Tell Us More

Would anyone else like to see us set up gaming displays in our Magnolia Home Theater stores? Make sure to vote for an idea if you like it.

  • House of Innovations is a popular attraction at Disney World. Consumers are more and more interested in the latest and greatest gadgets.
  • The Internet of Things is becoming popular, and it's hard for consumers to find out what it is, or where it would fit in their lives. Yet it will be a massive category in the future. If people had guided tours of a model home in the store, it would make for a really neat experience and inform and educate consumers about new gadgets that would make their lives easier.
  • It would be so neat to show how the Nest Thermostat would automatically go to away mode after a user's car( using Automatic) leaves the garage, or how all the lights(using Philips Hue and SmartThings) would turn off after a family leaves. Most consumers are unaware of how to use these or how to set them up.
  • Showing how convenient it is to not get out of bed to turn off lights(just use a smartphone) or turn off a stove accidentally left on wirelessly would be an instant seller.
  • Showing how one could have an instant party with Sonos or Airport Express speakers would be awesome- many people are still unaware of this possibility.
  • The Geek Squad could be trained to become home automation consultants, and drive further sales too.
  • BB could create automation starter packages and showcase them in-store. Since BB is a retail store, they have the space to show function and give hands-on demos, something that online retailers can't do. 
Status: Tell Us More

I very much doubt that we would do this idea given the premium floor space is in our stores, but I would like to hear if others would like to see this as a reality. Make sure you vote for an idea if you like it.

This is probably a long shot, but here goes:

 

Best Buy is the leader in consumer electronics but the technologies that Best Buy utilizes in its stores suggest anything but. If Best Buy wants to be the leader in technology and showcasing it to customers you need to commit to it fully by investing in supporting infrastructure:

 

(1)  Better WiFi bandwidth and infrastructure in-stores. My closest Best Buy is located in a rock quarry. Simply put, cell phone signals don't exist. When employees activate phones, they have to go outside and up the side walk to get reception so you rely heavily on WiFi, which is atrociously slow in this store. Whether it be mobility, home automation, home theater, etc. Everything that is big in technology right now requires significant WiFi to work and as such, Best Buy should provide significant WiFi bandwidth to give its' employees the capabilities to demo these solutions to customers, effectively. 

 

(2) Update/refresh kiosks and registers. It still amazes me to see these clunky registers all over Best Buy (my local Best Buy store still has beige registers to give you an idea) - meanwhile, I go to the local mall and every other store has eliminated the register space in favor of tablet or phone-based point of sale solutions.  I would love to see Best Buy consider giving each department several tablet-based point of sale units and maybe keep registers up front only for cash-based transactions. This would create a better shopping experience for customers and employees alike and force Best Buy to update their antiquated POS software - if you've ever been in a Best Buy store when a register goes down, I need to say no more, but it takes an embarrassingly long amount of time for the systems to restore and they do go down quite a bit. Yes, this would be a sizable investment, but if help desk tickets went down as low as even 25%, there's a significant ROI on this too. 

 

 

Status: We Did It!

We should already be providing our stores the fastest possible WiFi available in their area, and the real problem is most likely the sheer number devices connected to each store's WiFi.

 

We did recently upgrade our Point of Sale Systems.

Enter the embedded / DIY Market?

Status: Tell Us More
by on ‎02-10-2015 12:37 PM

Hello Best Buy,

 

With RadioShack going under, I believe now is an amazing opportunity to sweep up the DIY market that RadioShack (once) supported. 

 

By this I mean folks who work with interesting and fun embedded projects, such as Arduino, Raspberry Pi, BeagleBone and the little bits, pieces and parts that go along with that.  Places like Fry's Electronics and Micro Center do offer complete isles of equipment like this, but even those stores are far and few between compared to what Best Buy could offer.

 

It would be amazing to have an isle, or even half an isle dedicated to the DIY market for those of us who are engineers (such as myself) and those who want to invent and create! This is still a largely untapped market and with someone of your magnitude, you could be the new forefront for folks who need to pick up resistors, capacitors, wiring and embedded products! 

Just a thought, I would really like to see this come true if it's something that interests Best Buy.

Status: Tell Us More

I honestly don't see us moving into this market, but we would like to hear if others would want us to carry these types of products? Make sure you vote for an idea if you like it.

0 Votes

Mystery Shopper - In store

Status: Tell Us More
by on ‎01-15-2015 02:54 PM

Now that I have your attention Smiley Very Happy...

 

I saw a while back on the IdeaX a decent idea for more certificates/gift cards or something to be able to help get people to buy stuff. Well I wanted to take another approach to this idea. Let's call it a game or something...

 

If a person buys a product at the actual store they are handed a sealed card/or something similar. inside this card/whatever is a chance for a $5-10 gift certificate. The chances of course would have to be pleasurable but also rare enough to make it worth buying stuff. In other words...not every 10th person or something will win...maybe every other 250th or 500th person will win.(could be alternated to a number dependent on the monthly sales or something for that store)

 

$5 off would be a small amount to a nice additional purchase. It's like playing an instore lottery. 

 

 

Status: Tell Us More

Interesting idea. Does anyone else want to see us put this in place? Make sure to vote for an idea if you like it.

Camera testing area

Status: Tell Us More
by on ‎01-12-2015 10:57 AM - last edited on ‎01-12-2015 11:22 AM by Senior Social Media Specialist Senior Social Media Specialist

This weekend my wife and I visited your store in Cherry Hill NJ. We are shopping for a new point and shoot camera. We looked at your display of camera and played around with a few of them. I asked the assistant Josh (who was wonderful and very knowledgable) what his opinion was and what help can he provide me and my wife about the Samsung camera. He explained the camera in great detail and made my wife and I comfortable about making the purchase. Yet here was the issue I ran into. After playing with the cameras zoom and other options we could not test to see how it would work in low lighting such as a bar or wedding that has very dark envirnments. So I asked Josh if he could let me take the camera into the Home Theatre area and take some photos to test its low light abilities. Unfortunately he was unable to remove the camera from its security locks and let me test the camera. My suggestion would be this.

 

Create an area just for testing specific products such as the cameras.It doesnt have to be a large area just big enough to test. Or at least let customers (supervised of coarse) take the camera into the Home Theatre area where they can test low lighting conditions. 

 

If your true intention is to make the sale of a camera I think letting the customer test the product like that will help them with making a better purchase. Let them test the camera in a similar environment they might find themselves in after purchasing. Just a thought you do as you please. Thank you.

 

Brett {removed per forum guidelines}

 

PS. In the end I purchased the camera thanks to Josh. Sorry didnt get his last name but he is a new hire as of 1.12.15

Status: Tell Us More

I'm not sure how we would guard against theft, but I do like the idea. Would anyone else like to see this as a reality? Make sure you vote for an idea if you like it.

0 Votes

I went to two Best Buy locations looking for an item last night and I needed to print a coupon from online.  Both stores only had about 2 kiosks and in both cases there were issues with both.  At one location, the screen was basically going out so you could only very faintly see things on the display. The only other kiosk I was able to locate in the store the printer had random letters and numbers on it and was flashing.  At the second location, the only kisok I was able to locate was in the back and the printer was very low on the toner so it only printed the top half of the page. So to summarize, it was incredibly difficult to find customer kiosks in the store.  In one case one was on the end of an aisle and in the other it was in the far back corner of the store in the car installation area.  In both cases, the kiosks were not cusotmer-ready.

 

The actionables I conclude from this are (1) Customer kiosks should be easier to locate. Clear signage or maybe better (more central) re-locating in the store could fix this.  (2) There should be a schedueled maintenance program on these.  At a set interval, a technician is dispatched out to repair/replace defects and toner is also mailed specifically for these units on a set interval as well.  

Status: Tell Us More

Has this been the experience of other customers? Any other thoughts on this idea? Make sure you vote for an idea if you like it.

Waiting areas

Status: Tell Us More
by on ‎12-08-2014 02:45 PM
Put seated waiting areas for customers to wait to be helped or for lengthy assistance requests.
Status: Tell Us More

Having wished this myself in the past I can truly say I like this idea. Space in any retail store is usually at a premium, and rarely goes to waiting areas when product could be displayed in that space. Because of this it's unlikely this idea would be put in place in every Best Buy store. I guess it's possible that stores with more square footage might be able to create waiting areas. Who else would like to see this idea put into place? Make sure you vote for an idea if you like it.

0 Votes

So I just posted a rant in the forums about a recent best buy purchase attempt and part of my frustration dealt with the in-person service I received at the store.  The lady who was trying to help me must have gotten interrupted more than a dozen times by incoming phone calls to the store while she was trying to help me place an order.  At one point, the distractions caused her to lose my order just as it was about to be placed and we had to start the process all over again.  Each time she would appologize and I could tell that even she was getting frustrated with the situation.  When she asked for another associate to help out by taking the incoming phone calls so that she could focus on getting my order completed, they just gave her that look with a "you want me to do what" expression and were very hesitant to assist because it wasn't part of their job.  As we all know, it is impossible to have two meaningful conversations at the same time.  You either need to have your employees dedicated to helping the customers in front of them or dedicated to answering customer calls on the phone.  Not both, especially at the same time!  This really pushed me away from wanting to come back and shop in the store, especially if I was going to get second or third rate service even though I have a representative right in front of me.  And to be honest, if I have to shop online there is a high likelyhood that I might not shop at bestbuy.com for my intended purchase...  I observed a number of other customer service issues as well while I was standing at the customer service for an hour trying to get my order processed.  If I were in a management position at your company, I would perform the old "mystery shopper" technique on your customer service counter approaching them with different types of questions at different times of the day to see major inefficiencies, inconsistencies and opportunities for service improvement.  The same can be said for your customer service line (which I also had the painful experience of investing over 2 hours of my time to end up with no resolution).  Your customers are what keeps your business alive and if you don't make an effort to serve them better than the competititors will, you are going to lose them and end up as just another struggling retailer with a grim outlook.

Status: Acknowledged

It sounds like this store was understaffed that day. We already have a dedicated person for phone support in our stores. This person does sometimes help with other tasks, but they shouldn't be trying to do both at the same time.

There is no way to compare ear bud sound quality side by side without buying them first.  The reviews are not all that helpful, sound quality can be more of a personal preference.  Also, I think customers would spend more on ear buds if they knew the sound was significantly better.  There is nothing worse than spending $100 on a ear buds to find out that they sound terrible.  I'm not sure how you could set up a demo area like the over/on the ear demo space, but if you could, it'd be a huge competitive advantage.

Status: Acknowledged

Yes, due to health concerns we will never have earbuds that can be tried out prior to purchase.

New fact tags for computers.

Status: Tell Us More
by on ‎10-01-2014 08:29 AM

I noticed that on Sunday my local store had new sales tags and in the computer department I strongly believe that these new tags are a huge leap backwards.  I was told by an employee that this was a cost-saving measure, but I think in reality it could end up being a costly one.

 

The new tags are pretty bare bones and basically show three specifications: processor (which is mostly cut off past generation so you don't know if it's an i3, i5 or i7), memory and storage. 

 

I've created a wish list of specifications based on competitor fact tags and added some of my own personal touches that I would like to see:

 

(1) Screen size (resolution would also be nice to highlight those computers with higher-resolution displays).

(2) Processor (it would be nice to feature the FULL processor model - i.e. i7-4710HQ along with clockspeed).

(3) Memory (speed, slower LPDDR3 or standard DDR3 and "upgradabiltiy" - i.e. 8GB 1600MHz LPDDR3; Upgradeable: No. 

(4) Storage (highlight the type of storage- i.e. mechanical, hybrid, solid state, flash as well as size; read/write speeds would be nice too but I know that's reaching). 

(5) Operating system (may not be important now, but in times of transition - i.e. when Windows 10 computers start arriving and you still have Windows 8.1 inventory, this will matter)

(6) Wireless technologies (i.e. bluetooth 4.0, Wireless 802.11ac)

(7) Graphics specifically highlighting whether the graphics are integrated, discrete or both for computers that support automatic graphic switching (Intel HD 5000 integrated or NVIDIA GeForce GT 750M with 2GB GDDR5 discrete).

(8) Weight

(9) Battery 

(10) Ports (i.e. 2x USB 2.0; 1x USB 3.0; HDMI, CD/DVD)

 

Status: Tell Us More

Would anyone else like to see us add these specifications to the tags of the computers we sell? Make sure you vote for an idea if you like it.

Fix MacBook/iMac Signs In-Store

Status: Tell Us More
by on ‎08-27-2014 12:47 PM

The current generation MacBooks have been out for almost a month and they still have no data on the tags.  The current iMac signs are also creating confusion because they are not coherent.  The entry level iMac fails to mention that it includes WiFi which is clearly called out on the other tags. Is there any way you guys could update this and make the signs coherent as it really does create a lot of confusion and frustration when there is missing, incomplete or incoherent data across tags.  Thanks.

Status: Tell Us More
Thanks for the suggestion. What are the sku's in question? Remember to vote for an idea if you like it.

Currently the Mac Pro is only available online.  I could understand, when it first came out, making it online only, as you could not get your hands on them because they were back ordered by several months; However, with improved availability, I would love to see Best Buy expand it's in-store assortment to include the Mac Pro.  I find it weird that Best Buy would carry the $2500 MacBook Pro with Retina but all of sudden the Mac Pro is not worth carrying even though it's the most powerful and customizable Mac Apple's built-to-date.  

 

I would love to see Best Buy pilot selling the base model Mac Pro in select stores - maybe start with the top 50 or 100 Mac-selling stores and see how it does and expand from there?  

 

Entry-Level Mac Pro | Model: ME253LL/A | SKU: 2680016

3.7 GHz Intel Xeon E5 Quad-Core; 12GB of 1866 MHz DDR3 ECC RAM; 256GB PCIe-based Flash Storage; Dual AMD FirePro D300 GPUs (2 x 2GB); Six Thunderbolt 2 Ports; Four USB 3.0 Ports; One HDMI 1.4 Port Supports up to Three 4K Displays; 802.11a/b/g/n/ac Wi-Fi; Bluetooth 4.0; Unique Compact Cylinder Design; Mac OS X 10.9 Mavericks

 

Status: Tell Us More
Would anyone else like to see us carry the Mac Pros in our stores? Make sure you vote for an idea if you like it.
0 Votes

Inventory

Status: Acknowledged
by on ‎06-14-2014 05:29 PM

Most people go to a brick and mordor store because they want an item NOW, They don't want you to order it for them. They could do that themselves at home if they wanted to do that. Increase your inventory on new items and hot items. I'm nat talking about keeping every tech trinket ever invented in stock. That would be impossible. I'm talking about things you have on display. If I can see a live unit of something and a price tag next to it, I should be able to buy it right then. I understand that some items are in such high demand that you may have to wait a few days for another shipment to come in, but when an item is on display and ready to sell and the next shipment has come in with said item not onboard, it's inexcusable. Stop trying to save a small fortune and up your inventory of items you have on display!

Status: Acknowledged
Thanks for your feedback. I can promise you we work to have every item we carry in our stores in stock at all times.
0 Votes

Possible store location.

Status: Acknowledged
by on ‎06-12-2014 12:50 AM

Ok, so there used to be a Circut City store in our local area. It almost always seemed to be somewhat busy. Of course a few years back the whole chain of stores was closed so unfortunately this one was lost as well. Since then there hasn't been a decent store specialising in electronics/ computer components. Radio Shack and Gamestop only sell so much. I think it would be awesome to go to Best Buy. Unfortunately with the nearest one being about 85 miles away, it's inconvient. Any chance of building a Best Buy in the Vienna, WV / Parkersburg, WV / Marietta, OH local area?

Status: Acknowledged
Thanks for the suggestion, and given how far the nearest Best Buy store is I can of course understand you wanting us to build one closer to you. With our current business strategy it is very unlikely that we will be opening any new Big Box stores.

Phone word support

Status: Tell Us More
by on ‎06-06-2014 04:44 PM

Some cell phones support phone words in the dialing environment (e.g. Blackberry qwerty phones).

Some support phone words in the texting environment (e.g. in Samsung Galaxy S phones, you can specify a phone word as a text message recipient, the phone accepts it and even writes its numerical equivalent under it).

Other phones simply give an error message if you write a phone word for a text message recipient (e.g. Sony Xperia).

I think it would be great if BestBuy specifies for each cell phone whether it supports phone words in the dialing environment and/or in the text messaging environment.

 

Status: Tell Us More
Would anyone else like to see this put into place? Remember to vote for an idea if you like it.

Phones being shipped through UPS

Status: Tell Us More
by on ‎06-03-2014 08:51 AM

This seems to be ac ommon issue with UPS/Bestbuy due to the BestBuy regulations for the way they are shipped and what can/cannot be changed about the delivery of these orders ( even for the UPS premiums! )

 

I would like to suggest that these are stipulations are at least partially removed to help lessen the burden it has on the working class here. Ideas for stipulation removals or changes are:

 

-The ability for a user to go to the tracking number and uncheck signature requirement. I say this should be available on the phones because if you can do this on a  $2,000 computer it should be available on a $800 phone...

 

-The ability for UPS premium members to set their own time to delivery. I am not sure how many of you are UPS premium members/or know the good little options out there for this membership but one of them is you can select what time the delivery arrives ( well it's more of a time frame but still ). The problem is I found out from a friend that the specific stipulations that BestBuy has in place for phones even goes higher than the premium benefits which eliminates this choice.

 

Status: Tell Us More
Thanks for the suggestion. Any other thoughts on this idea? Remember to vote for an idea if you like it.
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