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New Idea

Update your equipment

Status: Tell Us More
by on ‎01-10-2014 10:45 AM

I find it  so strange sometimes....BestBuy is one of THE largest technology based retail stores and yet, you are still using ancient equipment like literally. The two stores nearest to me ( within a 75 mile zone ) both still use the old huge monitors and still have the older receipt machines ( or whatever you call them ) 

 

I think it's time for an upgrade don't you? BestBuy can spend all of this money on the "Samsung corner" yet they can't update to current technology. I also believe that by doing this you would be helping to encourage some users who are afraid to go to the newer technologies to embrace is further. 

Status: Tell Us More
I hear where you are coming from on this, and would be interested in hearing from others if this bothers them as well. I can only speculate, but my best guess is that upgrading equipment costs money; when it comes to a company of our size that can be a very expensive endeavor. Remember to vote for an idea if you like it.

Opening a Store in Cheyenne, WY

Status: Acknowledged
by on ‎03-10-2018 02:54 PM - last edited on ‎03-10-2018 03:56 PM by Social Media Specialist Social Media Specialist

Dear Best Buy Executives,

 

Please open a store in Cheyenne, Wyoming. I find it inconvenient to order your products online except for pre-orders. I would like to have a location to go to that isn't an hour or more away from my house.  I think the store would do very well as the consumer electronics industry here is a fairly untapped market with Walmart, Target, and Sam's Club as the only competitors at the moment. So take this idea into consideration in the future.

 

Many Thanks, 

Sam {removed per forum guidelines}

Status: Acknowledged

Thanks for the suggestion. I can assure you we are always considering possible future avenues of growth.

New fact tags for computers.

Status: Tell Us More
by on ‎10-01-2014 08:29 AM

I noticed that on Sunday my local store had new sales tags and in the computer department I strongly believe that these new tags are a huge leap backwards.  I was told by an employee that this was a cost-saving measure, but I think in reality it could end up being a costly one.

 

The new tags are pretty bare bones and basically show three specifications: processor (which is mostly cut off past generation so you don't know if it's an i3, i5 or i7), memory and storage. 

 

I've created a wish list of specifications based on competitor fact tags and added some of my own personal touches that I would like to see:

 

(1) Screen size (resolution would also be nice to highlight those computers with higher-resolution displays).

(2) Processor (it would be nice to feature the FULL processor model - i.e. i7-4710HQ along with clockspeed).

(3) Memory (speed, slower LPDDR3 or standard DDR3 and "upgradabiltiy" - i.e. 8GB 1600MHz LPDDR3; Upgradeable: No. 

(4) Storage (highlight the type of storage- i.e. mechanical, hybrid, solid state, flash as well as size; read/write speeds would be nice too but I know that's reaching). 

(5) Operating system (may not be important now, but in times of transition - i.e. when Windows 10 computers start arriving and you still have Windows 8.1 inventory, this will matter)

(6) Wireless technologies (i.e. bluetooth 4.0, Wireless 802.11ac)

(7) Graphics specifically highlighting whether the graphics are integrated, discrete or both for computers that support automatic graphic switching (Intel HD 5000 integrated or NVIDIA GeForce GT 750M with 2GB GDDR5 discrete).

(8) Weight

(9) Battery 

(10) Ports (i.e. 2x USB 2.0; 1x USB 3.0; HDMI, CD/DVD)

 

Status: Tell Us More

Would anyone else like to see us add these specifications to the tags of the computers we sell? Make sure you vote for an idea if you like it.

Mobile Cash Registers

Status: Acknowledged
by on ‎01-06-2014 11:48 AM

With inventions of items such as Square (that your store does sell) mobile register should be in play. A line for cash, and a line for credit transactions could help eliminate lengthy lines but even having mobile registers would be great for business. Having customers wait over 25 minutes due to customers being on the phone with banks and/or creditors is unacceptable. 

Furthermore, please advise associates to not give a sob story of why one should order directly from store vs. site-to-store (with corporate only get this and that) as these efforts will drive customers to order online and from other establishments.

 

Last but not least, please do work on providing stores with more instruction to help one another. I wanted to purchase a laptop that my closest store had sold out and inventory stated that other stores within 100 miles still had on site. I was willing to drive the distance that day to purchase item but I could not get guarantee the item will stillbe there upon my arrival. Is there any possibility of creating a better system to support customers willing to give Best Buy that effort of purchase/sale?

Status: Acknowledged
I can't imagine our company would ever use a system like Square to sell items to our customers. I can say that our associates should already be providing our customers all their options, and each store should be doing its best to support each other store.

Lay Away Program for Bigger Ticket Items

Status: Acknowledged
by on ‎06-25-2013 06:07 PM

It would be great to have a lay-away program for the holiday season possibly starting in October to let people pay when they want and how much they want for bigger ticket items, rather than rack up their credit cards.  Similar to that of Walmart and other retailers.  I know this would be beneficial for a lot of people how want to get the items they want for friends and familt this holiday season.

Status: Acknowledged
I believe we already have had this type of program in certain areas of the country, but it has since been discontinued. I assume this to mean that the program was not a success.

WIFI in stores

Status: Acknowledged
by on ‎01-22-2013 04:54 PM

I did a quick search of "WIFI in stores" and nothing came up.  I would like to see best buy implement wifi in their stores so customers can research items they want to purchase.

 

I always have reception issues inside Best Buy stores. 

Status: Acknowledged

How to restore/increase business profitability and provide services and products that are really in demand.


Step 1: Accept that the old model of big box high ticket low margin merchandise sales that lead to up-sold high-margin add-ons, cables, and warranty plans is dead and no longer working.  Your shrinking market (the rich, the tech-illiterate, and the naive)

 

Exhibit A: Customers can get the same high ticket Audio/Video products online cheaper (Amazon, newegg, slickdeals, etc.)

Exhibit B: Customers can get comparable high-margin cables and add-ons for 1000% cheaper online (monoprice)

Exhibit C: More online information and ready access has rendered the need for basic product knowledgeable sales staff useless (cnet, hometheater, dpreviews, etc.)

Exhibit D: Improved Product longevity and tech gimmick refresh has rendered warranty plans a waste of money.  You're product buy back plan is a slightly better option if we choose to make the same expensive mistake we did the first time.

Exhibit E: CD and DVD/BluRay sales are dying.  Disk media takes up space, less portable, and lots of content is crap not worth paying $15-40 for. Streaming and download are cheaper, portable, and available from your couch. The only exception to this are console games (see Exhibit C, Recommendation C)

Exhibit F: Geek Squad services are decreasing.  Computer hardware is becoming cheaper, more disposable and less important as data moves onto the cloud.

 

Step 2: Embrace a new model that your customers are already abusing you for and others that should be clearly obvious.

 

Exhibit A: Showroom club membership.  The lure of a customer into a store is no longer a guaranty they will buy something.  Meanwhile BestBuy stocks slow moving expensive inventory that people  armed with a CNET review come in to try, note the current retail market price, take a snapshot with their phone, make a decision about which Audio/Video equipment is better, and then go online to buy the same brand/model cheaper.

 

Recommendation A:  If BestBuy closed, where would people go to try out something they might want to buy?  Magnolia was a decent concept.  Expand not by opening more big-box stores but by leveraging current retail space for club showroom memberships where pre-paid members would get full access to the latest array of Audio/Video/computer show pieces to test and try out. 

 

Recommendation B: open smaller boutique BestBuy show-room and shipping only locations where club members can come in and try products.  Let your showroom club memberships subsidize your limited boutique in-stock inventory.

 

Recommendation C: Allow showroom club members to have items purchased from BestBuy or other online merchants to be shipped to a BestBuy boutique showroom or participating store where the boutique studio can have the Audio/Video items set up in a custom environment based on the member's home theater dimensions/layout so the member can try them out and decide if he wants to keep it.  If unsatisfied, the member can return the item for a refund and purchase another.  Alternatively offer competitive pricing if the member chooses to purchase a comparable item from BestBuy online instead. 

 

Recommendation D: Offer A/V classes on how to properly set up your home theater, what to look for in speakers, receivers, HD TV's and projectors, seating, wall paint, and other items the boutique showroom can be used for to provide an enhanced service to showroom club members and get them exposed and familiar with BestBuy "recommended" products.

 


Exhibit B: Wedding Registry - as another user already mentioned.  More women are becoming tech-dependent and savvy.  More couples are registering at multiple merchants offering more variety to their wedding guests.  This should be obvious.  The 10% off coupon alone on all remaining unpurchased registry items is enough alone to clear some inventory.

 

Recommendation A: Offer wedding, sweet 16, and Quincinera registries to take advantage of the youth and growing Hispanic population.

 

 

Exhibit C: Secondary Game market - as another user also mentioned.  The Gaming industry is HOT and no longer only for kids.  Many Gamers do have to have the game as soon as it comes out.  However, with shifts in the pricing models of console companies and online package add-ons, as well as online rentals, more are delaying purchase in lieu of cheaper prices.

 

Recommendation A: Enter the used Games market and compete with GameStop.  The arbitrage for used games is huge.  Buy/trade in low and sell for 75% or 50% off the original price.  Turn a low margin product into a high margin product. 

 

Recommendation B: More adults are into gaming as they are the grown up kids from the original gaming generation.  However, not all have the time to buy and play the latest games so they delay purchase or seek to rent.

 

Recommendation C: Negotiate with Microsoft and Sony to allow online Map-packs to be sold in stores.  While it is convenient to download them straight to my xbox, I hate that I have to first buy MS points which never match up to the cost of the item and then browse through the horrific menu looking for the download and hope to have a fast enough connection to download and install the pack.  I also hate how I have to have a credit card stored and can't just pay cash making my account vulnerable if xbox or Sony gets hacked...again.


 

Exhibit D: Lens rentals and increase your photography portfolio.  Another user mentioned increasing your brand name lenses for photography equipment.  Seeing as Ritz and some other photography places have shut their doors, Best Buy is a prime location for serving the growing prosumer photography and professional market.  Just about every mid-20's bachelor I know has gotten into photography (not only as a way to meet pretty women) and every new mother I know has also gotten into photography and videography.

 

Recommendation A: Expand your photography line to include more lenses and adaptors for popular brands.  Note: Olympus is going bankrupt, stock compatible lenses or of stable brands.

 

Recommendation B: Rent lenses.  Again, take advantage of the try before you buy market.  The difference here is you can't

try it out just by looking at it.  A good trial requires taking it out for a day or two, hooking it up to your camera, and taking various indoor/outdoor day/night shots with your camera at different settings.  Most of us in the DC/VA area have to drive into DC or at least 20 miles to the nearest lens rental area.  What if BestBuy offered such a service.  Hey now there's a good way to get us in the door and have us paying for something for a change.

 

Recommendation C: The Home Depot DIY effect.  Offer beginning/intermediate/advanced photography courses at your stores.  Surely there are some photography enthusiasts among your employees or just pool from your local social sources such as facebook and local singles sites.  It's a great way to generate a virtuous cycle of new customers that increase their buying/renting interest that can also become a social forum for people to meet, make new friends, and even date.  Best Buy could become the coffee shop of the 20-teens.

 


Exhibit E: Get a real online store.  Your online store has an identity crisis.  Is it an online catalog or an online store?  Why should I go to bestbuy.com when I can get the same thing Tax free and free shipping everywhere else.  The reviews are usually the only thing of value.  Again, people are going to your site just to do research but not actually buy anything. The tax free option may be difficult to overcome but your inventory should be 10-20% cheaper online than in store.  Find out if there are ways to resell and to sell items online without paying taxes in states that don't have a sales tax as well as to states that do.

 

Recommendation A: NewEgg approach: offer black-Friday style discounts on specific items each day.  Whether they are overstocked items or items you are able to pass on deeper savings.  We may not need an extra 8 GB thumb drive right now, but if you offer one up cheaper than any one else, I might be tempted to buy it from you now instead of someone else down the road. 

 

Recommendation B: Train your customer.  This daily deal discount works on the converse side as well.  As with NewEgg.com, which sends daily eBlast deals via email, after viewing these a few times you start to see items that frequently re-appear.  If I know that various quality brand subwoofers that are regularly listed at discount on these emails appear, I may put off purchasing from another online store or big box store because I know it'll show up eventually. 

 

Recommendation C: Quarterly BlackFriday -Give a little to get a lot.  Occasionally take an item that is really in demand and surprise-hit your Showroom club members with a "guerrilla discount" or "discount ambush" (I'm trademarking those if available).  Without notice, send out an email at 1AM PST/3AM CST/4AM EST (possibly randomize the release times) listing a limited time/limited quantity offer of 50-60% off for 24 hours on a specific high demand item.  Something like a Definitive Technology SuperCube I Subwoofer (reg $999) for $499 (100 available - limit 1 per customer). Call of Duty Black Ops 2 (reg $59.99) for $30 (500 available limit 1 per customer).  Sure you'll take an initial hit but like a lottery, you'll make up for it in showroom club memberships once publicity gets out.

 

Recommendation D: The double-dip.  If legal, as a follow up to Recommendation C above, allow unlimited purchases of a limited offering high demand product at 25-30% discount and allow your showroom club members to resell the item on your online store for about the same commission or Amazon or ebay might impose for resellers with free shipping to stores and boutique showrooms.  This adds further value to the Showroom club membership, allows BestBuy to recoup some margin on the sales, and gets more people into it's boutique and showrooms to pick up their new items and anything else they might have happened to forget to buy.

 

The last and most important reason why anyone still actually would buy something from BestBuy as opposed to online is the simple necessity of "I need it right now and I can't wait for shipping".  Boutique and in-store inventory should always be low but only swell during times when this might occur for a particular product.  Hint: new TV's the day before and day of the SuperBowl or other major televised events.  Another option would be to offer more of those airport kiosks near red-box kiosks to capitalize on the after-hours "oh-crap" my disk broke, controller broke, ipod broke, battery died moments.

I have other ideas but this is all I have time for right now.

 

SC


 

Status: Acknowledged
Thanks for the input on this idea.
  • House of Innovations is a popular attraction at Disney World. Consumers are more and more interested in the latest and greatest gadgets.
  • The Internet of Things is becoming popular, and it's hard for consumers to find out what it is, or where it would fit in their lives. Yet it will be a massive category in the future. If people had guided tours of a model home in the store, it would make for a really neat experience and inform and educate consumers about new gadgets that would make their lives easier.
  • It would be so neat to show how the Nest Thermostat would automatically go to away mode after a user's car( using Automatic) leaves the garage, or how all the lights(using Philips Hue and SmartThings) would turn off after a family leaves. Most consumers are unaware of how to use these or how to set them up.
  • Showing how convenient it is to not get out of bed to turn off lights(just use a smartphone) or turn off a stove accidentally left on wirelessly would be an instant seller.
  • Showing how one could have an instant party with Sonos or Airport Express speakers would be awesome- many people are still unaware of this possibility.
  • The Geek Squad could be trained to become home automation consultants, and drive further sales too.
  • BB could create automation starter packages and showcase them in-store. Since BB is a retail store, they have the space to show function and give hands-on demos, something that online retailers can't do. 
Status: Tell Us More

I very much doubt that we would do this idea given the premium floor space is in our stores, but I would like to hear if others would like to see this as a reality. Make sure you vote for an idea if you like it.

Enter the embedded / DIY Market?

Status: Tell Us More
by on ‎02-10-2015 12:37 PM

Hello Best Buy,

 

With RadioShack going under, I believe now is an amazing opportunity to sweep up the DIY market that RadioShack (once) supported. 

 

By this I mean folks who work with interesting and fun embedded projects, such as Arduino, Raspberry Pi, BeagleBone and the little bits, pieces and parts that go along with that.  Places like Fry's Electronics and Micro Center do offer complete isles of equipment like this, but even those stores are far and few between compared to what Best Buy could offer.

 

It would be amazing to have an isle, or even half an isle dedicated to the DIY market for those of us who are engineers (such as myself) and those who want to invent and create! This is still a largely untapped market and with someone of your magnitude, you could be the new forefront for folks who need to pick up resistors, capacitors, wiring and embedded products! 

Just a thought, I would really like to see this come true if it's something that interests Best Buy.

Status: Tell Us More

I honestly don't see us moving into this market, but we would like to hear if others would want us to carry these types of products? Make sure you vote for an idea if you like it.

Phones being shipped through UPS

Status: Tell Us More
by on ‎06-03-2014 08:51 AM

This seems to be ac ommon issue with UPS/Bestbuy due to the BestBuy regulations for the way they are shipped and what can/cannot be changed about the delivery of these orders ( even for the UPS premiums! )

 

I would like to suggest that these are stipulations are at least partially removed to help lessen the burden it has on the working class here. Ideas for stipulation removals or changes are:

 

-The ability for a user to go to the tracking number and uncheck signature requirement. I say this should be available on the phones because if you can do this on a  $2,000 computer it should be available on a $800 phone...

 

-The ability for UPS premium members to set their own time to delivery. I am not sure how many of you are UPS premium members/or know the good little options out there for this membership but one of them is you can select what time the delivery arrives ( well it's more of a time frame but still ). The problem is I found out from a friend that the specific stipulations that BestBuy has in place for phones even goes higher than the premium benefits which eliminates this choice.

 

Status: Tell Us More
Thanks for the suggestion. Any other thoughts on this idea? Remember to vote for an idea if you like it.

While looking at laptops and tablets recently, I noticed some new Microsoft consultants in Best Buy.  They had Best Buy logos on their shirts so I'm assuming they are still Best Buy employees or sub-contracted employees.  To me, this seems kind of silly and odd at the same time because I'd hope that if you hired someone to work in your computers department they would know about Microsoft products.

 

I think this sort of spotlighting should be reserved for something more niche like Apple computers.  Being a Mac owner myself, I dread talking to Best Buy employees because a lot of the time you can tell they're not comfortable or knowledgable about Apple stuff and they're just giving you their best guess.  I wish Best Buy would put this same effort into hiring Apple Consultants and it really makes sense for Best Buy's sustainability as well because love them or hate them - Macs are on the rise, even outgrowing Windows computers' growth for over 20 consecutive quarters since 2007. 

 

As an investor, it strikes me as odd how Apple can continue to grow their "first time Mac owner" percentages (announced on just about every earnings call) at their stores when you've seen stores like Best Buy get so aggressive with pricing, offering some units at up to $100.  But at the end of the day, it's the experience.  People will forgo the savings for the knowledge, expertise and service and Best Buy should really take notice of this for their sustainability's sake. 

 

 

 

Status: Acknowledged
Our computer sales associates should be knowledgeable when it comes to Windows and Apple products. It's completely possible that the decision to not have associates branded as Apple experts was not made by us, while at the same time a partnership with Windows exists providing this branding. Thanks for your thoughts on this.

Ordering items change

Status: Tell Us More
by on ‎02-07-2014 08:52 PM

A couple of items. First one has to deal with the consumer completely and the second idea handles how certain products are ordered  by BestBuy. 

 

1) As a consumer when we see a good deal you may wish to purchase one of these products for your friends; I will use an example of something from about a couple of weeks ago for this purpose as it's a very good example. Back in late January Battlefield 4 was on sale for around $25. Because it was such a great deal on here I ordered two copies. I wish to have one copy sent to a friends store so his father could pick it up and I was going to have one sent to my house. I was going to do this all in one order however hte problem was that there wasn't a selection process for me to be able to put one in a  store pickup and the other as a seperate location/shipment. I would like to suggest to be able to "merge" and to seperate:" products of more than one into it's own category to combat this issue. 

 

2) The second issue involves more specifically the digital download section. First off, BestBuy as a curtesy please please PLEASE remind customer service reps that there is a digital download phone number and give them the proper instructions back when I purchased COD: Black Ops they acted like they had no idea what I was talking about... 

 

Now, on to the digital download suggestion itself. Speaking of COD: Black Ops for an example...the game at that time in the possesion of BestBuy apparently there was ZERO digital codes to give out and I had to wait for more to be ordered from teh vendor or at least that is what I was told by the serivec rep in teh digital download department on the phone. 

 

So here is what I would do...

 

a) you should always have the digital version say "out of codes" or something of that sort so we know you have and can even buy but it lets us know in advance we will have to wait for a code to come in! 

b) you should consider upgrading your systems so the reps can give more information on these items. Like seriously, I went through five different people until a manager of some kind was able to tell me/admitted to me the problem. They kept originally telling me " the system is down" or that " there is maintenance being done on it" okay, cool. If that was the real reason. Don't lie to the customer! #1 rule. If a rep doesn't know the answer, either ask another person, get a person higher, or actually admit that you have no idea. 

 

 

 

 

Status: Tell Us More
When the items are the exact same item you can't choose in-store pickup and ship-to-home. Would anyone else like to see this as a reality? Our agents should already be aware of all our different resources that are available over the phone. Remember to vote for an idea if you like it.

Black Friday Open. At 7:00 am

Status: Tell Us More
by Valued Expert on ‎10-23-2013 02:07 PM

Black Friday openings have gotten crazy.  When I first hit some Black Friday sales everything opened at 6:00am.  Then a couple of stores opened at 5:00.  Then one year Kohl's and ToysRUs opened at 3:00am.  I thought they were crazy, and my wife also for going to Kohl's at 2:00am.  But it worked.  Both stores were SWAMPED at 3:00 am.  Many stores jumped on the bandwagon and started opening at midnight and in the last few years there are now stores opening at 8:00pm on Thanksgiving

 

I think some Big Stores Like Best Buy should step up to the plate and open at 7:00 or 8:00 am on Black Friday.  The Majors such as JC Penny and Macy's are going that route.

 

Reason number one.  It is very disrespectful of the employees to open that early.

Reason number two.  Perhaps shoppers will stop bailing on their families Thrusday night to go camp out.

Reason number three.  You will still sell millions and millions of dollars worth of product over the next few weeks.   If your worried about Target or Walmart out selling you.  Make it known that you will keep your BF prices through Monday while supplies last.  After all BB will get 150 of TV "X" and sell it for $xxx.00   Your still going to sell all 150 of those TV's

Status: Tell Us More
I can't say I don't like this idea, but there is a little problem with it. People tend to subscribe to the "bird in hand" philosophy of life, and given most people are on some sort of budget we could lose a significant number of sales if we don't align ourselves with the marketplace. I have no idea what time we are opening our stores on Black Friday, and because of this the idea is hypothetical at this point. Does anyone else want to see us open our stores a 7am on Black Friday? Remember to vote for an idea if you like it.

I am recently into headphones. I am kinda picky on them and trying to get the best piece for me. There are not a lot of headphones that are out there for trying, I ended up returning a lot because I couldn't try them first and determine which one I like the best. The sound quality of a headphone is really objectively sensational and cannot determined by data on the back of the package. And some sound quality of the tracks for testing the headphones is pretty much trash I think, would be nice if we can plug in our own device or have some better and same tracks for every headphone so we can compare. 

Status: Tell Us More
I like the idea of being able to play your own sound through the display headphones, and would like to hear from other users if they would also like to see this as an option? Remember to vote for an idea if you like it.

Ikea-like micro showrooms

Status: Tell Us More
by on ‎06-03-2013 09:01 PM
I love going to Ikea and seeing the mini showrooms - it is a fun experience and helps me create a vision for my home. I can see this concept working for Best Buy - where a store has mini showrooms (100-200 sq ft each) that integrate a variety of products in a interactive and accessible-for-all-budgets setting.

Some ideas for the mini-showrooms and products displayed:
1. "Home Entertainment": Projector, screen, wireless HDMI setup, wireless/bluetooth audio, roku/wii - all controlled by laptop or ipad.
2. "Smart home": kitchen/bath/eating/living setup with light controllers, thermo states, multiroom speakers, smart appliances
3. "Gamer paradise": multiple systems, multiple displays, audio, etc.
4. "Home office": all-in-one, mini projector, bluetooth speaker-and-speaker phone, etc.

Currently, when I enter a Best Buy store, I have these ideas in my mind but then I'm barraged by multiple products in the same category with similar price ranges and it's not fun to read all the tiny print to try to discern the differences.
Status: Tell Us More
I would love to see this myself. I can see the use of the floor space for this idea as a possible limitation. Any other thoughts on this idea? Remember to vote for an idea if you like it.

Premier Silver Rewardzone Experience

Status: Tell Us More
by on ‎04-23-2013 07:46 PM

There should be a "badge reader" type kiosk at the entrance to a Best Buy store that would allow Premier Silver Reward Zone members to scan their card. Once they scan their card, an associate should be available to help them find what they need. This would create a level of luxury and enhanced customer service for those that spend the most in Best Buy stores.

Status: Tell Us More
I can see the value of this idea for Rewardzone Premiere Silver members, but I do have to agree I could see this service really angering our other customers when the store is busy. Any other thoughts on this idea? Remember to vote for an idea if you like it.

I'm not sure if this is company-wide, or just the stores in the San Diego area, but moving all the new release Blu-Rays and DVDs up right by the line for the checkout registers was a really bad idea. Maybe keeking a couple copies in a small impulse rack up by the registers for impulse purchasers is okay, but having both large displays right by the registers is annoying. You can't look at a movie without being asked "Are you ready sir? Sir? Are you ready? Are you ready sir?" 100 times. I'm shopping. Leave me alone. If it looks like I need OR WANT help, great. In that case, please help. Otherwise, NO, I'M NOT READY. I just want to look at some movies and decide which version I want.

Status: Acknowledged
Thanks for the suggestion.

DVD Kiosks and Geek Squad Autotechs go Mobile

Status: Acknowledged
by on ‎12-04-2012 02:29 PM - last edited on ‎12-05-2012 01:37 PM by Senior Social Media Specialist Senior Social Media Specialist

     I recently sent in a packet of ideas to the Best Buy Corporate Offices and was advised to post my ideas here.  I had along with them diagrams and pictures and unfortunately I cannot post them here due to format issues.  My first idea was to implement a Red Box Style DVD kiosk into the Best Buy stores and call them something along the lines of “Blue Box”.  It would free up a lot of floor space and assist Best Buy in wanting to shy away from their previous “Big Box” store models.  Another benefit to this implementation would be more free time to help other customers (from an employee’s standpoint) instead of trying to hunt down a DVD (or CD for that matter) since they will all be loaded into our kiosks.  Finally, it will reduce the amount of shrink each store suffers. 

 

     My second idea was to allow our Auto-techs (myself being one at store #1086) to go mobile.  The idea will model our home theater team techs who install TVs and home systems at the customer’s home.  We can charge a gas fee based on mileage and bring our services to them!  It would be quite easy to convert an old U-Haul into a mobile shop.  A new recent change is that customers are now able to schedule appointments for their vehicles.  This is perfect timing!  The customer can pick a time, have the tech come to them, and not have to leave the comfort of their own home!  I have a much more detailed model that is already in the possession of the Best Buy Corporation and I encourage anyone with the power to do so, read it.  I feel these simple steps will propel our company into a new era of business.

Sincerely,



Anthony {removed per forum guidelines}
Best Buy MECP Autotech
Store #1086
Emp ID {removed per forum guidelines}
College Student

 

Status: Acknowledged
Thanks for the input on this idea.

Best Buy Mobile Center

Status: Acknowledged
by on ‎11-14-2012 01:06 AM - last edited on ‎11-14-2012 11:47 AM by Senior Social Media Specialist Senior Social Media Specialist

Hello, I'm an ex Radio Shack employee and I recently visited a stand alone best Buy Mobile Center. And OMG I was completely blown away. This is a perfect store and I would if I may suggest that this kind of store is exactly what Seguin, Texas needs. I say that because the Radio Shack owns the market in this area when it comes to cell phone sells. There's a Walmart in town 

, but come on no experience on the devices. There is a 1 to 1.5 million dollars in the cell phone business here in Seguin, Texas. And at the same time I would be the perfect person to run this kind of store. Top sales in cell phones in the RS nation!

 

Thanks, {removed per forum guidelines}

please reply

Status: Acknowledged
Thanks for the idea.

while advertising for the companies that has the best rep representing the product it also brings i a million or more people in to your place and on top of it you are advertising companies product so that they get the product out, and you both come otu on top of it because they get there product to the right people and you get the people that you need to get in your place to buy all the rest of the products its like killing ten birds with one stone. While your a electronics store you give free products to buyers at your store who purchase products, and than you are making money from the advertisement or building business relationships with no cost that brings tons of more custoemrs that you ne4ed to your store, and you could do it every week and probably be the biggest electronics store again and make more profits than frys electronics. Because every business needs incentives because of the amount of competition and its the only way to get the customers to the store and if the prices are right and good and at the right location you have sold your business to you rcustomer and know they are only going to go to your store, but since you ar giving free products each week , for advertisement for the other company. You are able to sell them stuff at a ok price and still get them back because of the great things you do and offer so either way it goes with the idea you come out on the top of the situation. And since the company that want sto advertise there product to the right people so it spreads like wild fire because it only takes a couple thousand people to spread your business to a million people with a couple months. I think it would be a great incentives, with business relationships, and advertisement idea with other companies and offers a guaranteed customer ratio every week for the business so you now at least it will pull oy uthrough the hard times either way, AS TO SAY IT WILL KEEP YOU RUNNING IN ANY RECESSION. Alright thats my first idea within a year.

Status: Acknowledged
Thanks for the idea.
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