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0 Votes

black friday



Only this compressed sized image is allowed to be posted here. The full sized resolution is 3543X2240...


Status: Tell Us More
I'm fairly certain our Black Friday advertisements are pretty set in stone at this point. Would anyone else like to see this poster used? Remember to vote for an idea if you like it.
0 Votes

I've had two negative experieces with Best Buy stores here and I want to start off by mentioning I'm an Elite Plus member so I'm not somewhat that frequently returns things but I do, however, spend money at Best Buy. 


I think it would be in Best Buy's best interest to really get employees familiar with the returns policy and to avoid situations that pit customers against the company:


[for example] I purchased a MacBook Pro at the My Best Buy Shopping Event last night.  It was marked as "scratched" and "missing a power cable."  I figured for the price (35% off) this wouldn't be too bad as I have stuff to remove scratches and a power cable is around $50-80.  When I get it home and start cleaning it up, I come to find out it's actually not a scratch it's a crack in the glass.  Now the Best Buy employee told me to purchase the plan and worst case scenario I couldn't get the "scratch" out they would just replace it.  This was incorrect; the protection plan paperwork states that Best Buy, at their discretion, may decide that the cost to repair the item exceeds a reasonable expense and can decide to issue you a store credit for the amount instead.  In this case, I would be without a computer (because the store credit will be issued for the amount paid) AND out the $200 extra I paid on the service contract (because at this point, it has "done it's job" per say). 


So this morning I made an appointment at the Apple Store to take it in to see just how much it would cost to fix and they quoted $900 alone for the screen and they also informed me that the body on the computer is "warped" which is why when I have it on a flat surface it has a little bit of a rock to it.  Mind you, a customer service agent took this as a return AND the store misadvertised this as a scratch.  After hearing that, I knew if it went out to service through Geek Squad it would most likely end with them deciding not to repair it and instead replace it and that means I would be without a computer (this same model would be 35% more at that point) and out $200 for protection so I opted to return it.


I purchased this computer over by where I work (about 30 minutes from where I live) and I tried to take it to the store right down the street from my apartment and the store tells me that "we wouldn't sell something like this, with this kind of damage, so my manager is refusing to allow you to return it here." And I'm SHOCKED (to say the least).  Best Buy stores are NOT franchised - so the fact that they would pit a customer against the company (not to mention inconvenience me to drive out of my way 30 minutes to go return a defective item that they sold me - referencing once again that they are NOT franchised - is ridiculous).  If one of your stores sells someone a lemon like this, another store should take the return because at the end of the day it's all Best Buy. 


Similarly, I had an experience like this with an iPhone 5S.  I purchased an open box iPhone 5S 32GB in Space Gray on launch day, as that's the only phone they had for AT&T.  I took it home and I honestly just didn't like the color so I decided I would go get a 64GB in Silver (and mind you I purchased this outright).  So Best Buy took no loss (they would have to mark the open item down again, but it would most likely be at the same price as before) AND the made a huge revenue gain when I purchased the new phone outright.  I tried to return the Space Gray (mind you I had it for 3 days at this point) and the guy tells me they can't return it because it's "scuffed" - for the record, "scuffed" was pocket lint that got trapped between the case and the phone.  Ironically, took the phone 2 minutes down the street to the Best Buy mobile stoer and they took it without instance.


Please train your employees on proper return policies and etiquette;  Especially for Elite Plus members returns should be no hassle - but more importantly, if this had been a first shopping and returns experience with Best Buy it would probably be my last.  You're not just competing with online retailers on price anymore, they offer phenomenal service. Anytime I've returned something to Amazon it's been without fanfare, instance or followup and smooth as melted butter. At the end of the day it should be about making the customer happy and making sure they have a positive experience because this is what gets customers to spend more in-store.

Status: Acknowledged
Thanks for your feedback. I can assure you our employees should already be familiar with our return or exchange policy, and should always be nothing but professional.
0 Votes

Give Geek Squad a 22nd Century Make Over

Status: Acknowledged
by on ‎10-22-2013 02:01 AM - last edited on ‎10-22-2013 02:26 PM by Senior Social Media Specialist Senior Social Media Specialist

I'm not trying to insult the Geek Squad workforce, but it needs to be taken to the next level.


Best Buy should start hiring people to actually do repair work on-site. Most things are currently sent to the manufacturer. The only thing I see Geek Squad excelling in is installing bloatware and antivirus software. Everything else is sent out. Correct me if I'm wrong.


Best Buy should be a viable option for those graduating college. Why not? There are thousands of students entering the technology field each and every day, why not make Best Buy a competitive Tech environment to work in.


With colleges fast tracking degrees, why not offer competitive jobs to those graduating from them. Best Buy has the opportunity of a lifetime to create kind of service to it's customer base that no other major corporation does. Instead of outsourcing repair to the manufacturers. Do it in-house. It's cheaper, and keeps the money in Best Buy. In-house repair, of everything electronic.



Here's what I propose:


Geek Squad agents should be Technology professionals. Not entry level, on-the-job trained electronics shufflers.


Geek Squad should have 5 levels of personnel available at each Best Buy location:


  • Geek Squad Clerks:. These are entry level personnel who do not perform any work on any equipment. These personnel should be trained in taking proper Computer Triage Reports from customers for a diagnosis to be made by the PC Repair Specialist. The clerk should also be trained in Computer Hardware and Components. A Geek Squad Clerk should know the difference between a Sata Hard Drive and a Solid State Hard Drive and other hardware that goes into a computer, and be able to make sales accordingly. Geek Squad Clerks will be the grunt force within Geek Squad. They should be the ones that deliver.


  • Audio/Visual SpecialistThe Audio/Visual Specialist ideal candidate shall hold a certificate or higher level degree in Electronics or have cable or satellite television installation experience. In-Store training can be allowed in this position.


  • Geek Squad PC Repair Specialist.: The PC Repair Specialist will hold an Associates level degree or higher and Best Buy should prefer candidates with International Society of Certified Electronics Technicians (ISCET) OR Electronics Technician Association International (ETA-I) Certifications. This position would be available at each Best Buy store. PC Repair Specialists shall have training responsibilities for Geek Squad Clerks.


  • Geek Squad Computer Support Technician The Computer Support Technician will hold an Associates level degree or higher and Best Buy should prefer candidates Associates Degree or higher in Information Technology. The candidate should have in-depth knowledge of operating systems,understand the concept of Desktop Support and programming languages. The Computer Support Technician shall have training responsibilities for A/V Specialists.


  • Geek Squad Leader (Information Technology Manager): This is the manager of Geek Squad Personnel in Best Buy Stores, and the person who hires, trains, and checks repair work. The candidate should have a Bachelors degree or higher in Information Technology Management, and desires to continue education to Masters Degree or higher.

So, now that we have these positions, what should we do with Geek Squad? MAKE IT A PROFESSIONAL ORGANIZATION! Yep. Put it up there with the likes of CDW, Xerox and other technology professional organizations who take care of the total technological needs of the business.


In-Store Changes Required for this change:


In order for this idea to be successful, Best Buy will need to change how it operates at the retail level. Currently in most, if not all Best Buy stores, customer service and Geek Squad are inter-twined and indistinguishable. It feels like Best Buy threw a penguin costume on it's former Customer Service personnel. Here's what I propose:


  • Like the Magnolia Home Theater and Best Buy Mobile, Geek Squad needs its own dedicated portion of the store, complete with it's own POS system, appointment management system for it's PC Repair Specialists.
  • Geek Squad should specialize in Technology as a whole. Technology is the core of what Best Buy does; professional-izing that in the services it provides solidifies this core value.
  • Becoming a technology professional would require hiring knowledgeable, educated staff who have the ability to create and retain a customer base. Hiring a PC Repair Specialist for a local Best Buy Store who knows their stuff brings repeat customers.
  • Compete with New Egg and Tiger Direct directly. Sell a wide variety of Video Cards and Memory, Mother Boards, Processors and other PC components of all types IN-STORE.  People go online to buy things because it's not available in store. Simple as that. The Geek Squad section of the store should showcase components, not computers. Displays should be dedicated to the latest NVIDA Video Cards, top of the line Corsair Memory and the Coolest Cooling Systems for computers. It should inspire and awe customers. The PC Repair Specialist should do a "Build of the Month" display where he or she builds the perfect computer.
  • Reduce the amount of repair orders that leave the store and go over-seas to the manufacturer to be repaired by providing professional, on-site computer diagnostics and repair. Simple.
  • Geek Squad service should be professional, geeky, and tech-y. Staff should be knowledgeable.


I see Best Buy's Geek Squad becoming SO much more. Let's get this suggestion to the right Corporate big-wig!





Michael {removed per forum guidelines}


Status: Acknowledged
I should start by saying that most items brought into our stores are not sent to the manufacturer for repairs, but are instead sent to our own service centers to be repaired where highly trained Geek Squad technicians repair the units. I think the biggest reason we don't locate these technicians in our stores is due to the sheer floor space this would require most stores. As with any retailer floor space needs to be used for selling items. I can also state that we do our best to hire the most qualified Geek Squad personnel. Thanks for sharing your insights.
0 Votes

Sure, it's probably easy to go into a Bestbuy store and buy a gift card each time you want to save for a Best Buy specific purchase, but my idea would work similar to the Pitch-In card, except that it's for one person.


For the sake of this suggestion, let's call it a Flexible Lay-Away Plan or for short FLAP.


FLAP would work like this:


1) Visit a bestbuy store

2) Take the item which you desire to purchase to any cashier

3) Cashier Scans the item, and with an added POS feature, a gift card transaction is generated with a value that is at least 10% of the purchase price of the desired item. Since the FLAP will remove the item desired from the available inventory, and administrative fee of $3.00 shall apply.

4) The item desired WILL NOT be held for the customer to pick up, however, the FLAP program would reserve the item in it's inventory. In the case of purged/discontinued items, only Lay-Away the price of the item. If the same item is not available, managers will find a like-styled item, and adjust the price accordingly.

5) Customers should immediately activate their card. During activation:

  • Customers will give their basic information
  • Customers will provide a  funding source, where direct debit from a checcking account is prefered, but visa/mastercard allowed as well. 
  • After the funding source is verified by a mini-deposit method of verification, the customer would set up scheduled withdrawals from their checking account or debit/credit card.
  • Upon making the FLAP goal, the customer can come to the store to retrieve the time. FLAP would be the form of paymentMy idea of BBY FLAP Program

6) As a bonus for customers to acheive their major electronics purchasing goal, upon successful completion of funding their item something free should be offered relative to the item purchased.


A downside of FLAP would be that customers change their mind on making a purchase. A suggested cancellation policy, that is fair should be:

  • FLAP participants may cancel their FLAP within 24 hours for 100% refund of  the deposit made towards the item on a FLAP Account and the FLAP Administrative fee.
  • FLAP customers may cancel their FLAP within 25 hours to 14 days for an 85% refund of the total FLAP balance, with the administrative fee non-refundable.
  • After 14 days no refunds are available, however the FLAP balance may be converted to a Best Buy gift card, minus a 15% re-stocking fee (30% if the item has been purged/discontiniued from sale at Best Buy stores


Status: Tell Us More
Thanks for the detailed idea, and I could see at least some customers using such a program. Does anyone else have any insights into this idea? Remember to vote for an idea if you like it.
0 Votes

AMD Idea

Status: Tell Us More
by on ‎09-17-2013 08:00 AM

I have a few ideas for AMD products


1) I have noticed that only AMD products are marketplace items at the moment. I'd love to see these become regular BB products! I am an AMD fanboy but honestly I have to a lot of times go elsewhere cause the marketplace values are higher than elsewhere. 


2) I would like to suggest as well that the AMD 9 series chipset come to BB. Here is the link on the AMD website for more information.


3) The FX FX 9590 and the FX 9370 to be brought into BB.


4) Lastly I would love to see the 8xxx series gpu's be added as well.






Status: Tell Us More
Would anyone else like to see us carry this AMD chipset and GPU? It’s important to vote for an idea if you like it.
0 Votes

Forum/Site/Q&A suggestion

Status: Tell Us More
by on ‎09-13-2013 09:00 AM

I'm the type of person if I am going to buy something I want to be able to talk to the company if needed. There are a couple of different ideas I have. 


1) Maybe on the forums there could be like different "company" boards. I.e.. In the technology/computer one there could be a sub board solely for IBUYPOWEr, Cyberpowerpc, and etc. There would be a vendor affiliate who would overlook that board and answer questions as needed for pre-sales, customizations, and etc. 


2) On the actual product itself on the BB website there should be a "private message this vendor" and a "go to this vendor forum board" button. 


Currently, from what I have noticed there is a Q&A type of thing on ONLY the larger brands such as Dell, Toshiba, HP. My question now is, WHY? Why don't Cybertron, Cyberpowerpc, and etc have these options? Why don't non electronic brands have these options? And etc. 


I say just get rid of the Q&A and move all the questions to the respective boards. This way it gets IdeaX and the forums more advertised as well!



Status: Tell Us More
Both very valid ideas, and I do know we have had vendor representatives on this forum in the past answering questions for our customers. Would anyone else have anything to add to this idea? Remember to vote for an idea if you like it.
0 Votes

Offer AppleCare in store.

Status: Acknowledged
by on ‎07-23-2013 09:52 PM

I know Best Buy has it's own protection plans, but Mac users are a really niche group.  I always think of us as "the water drinkers."  If you've ever been to a restaurant and asked for a cup for water they almost don't know how to respond and you usually get this small bathroom dixie-cup looking thing.  Meanwhile if you want a coke, the sizes are endless (big gulp anyone)? 


My issue with Best Buy is the sales associates clearly don't feel comfortable with Apple products.  Everytime I have a technical issue I end up waiting while a person runs around the store asking other people and the sales people mirror the same thing. If I ask a question and they don't know there's an uneasiness and they run off to go find an answer.  I appreicate this effort to find an answer but at the same time you have to realize when someone is spending $1000+ on a computer, this doesn't put you at ease with someone "tinkering" with your computer.  


For Best Buy, this is really a win-win.  As it is currently, if a customer prefers Apple Care they simply buy the Mac from Best Buy and purchase the Apple Care online or through an Apple Retail Store.  An opportunity exists for Best Buy to bring this revenue back in-home.  The other plus to this is when you just down-right don't carry it, it looks like you're trying to cripple competition. Competition's good because it makes everyone better.  There's an opportunity for Best Buy to create a white glove experience with their protection plans that may justify the higher premium.  A comparable protection plan from Best Buy can be upwards of $200 more than a comparable plan from Apple.   If you're not accident-prone you simply can't justify this premium.  

Status: Acknowledged
I hear where you are coming from on this, but I'm fairly certain we would not start carrying service plans that directly compete with our own Geek Squad Protection (GSP) plans.
0 Votes

new store new location

Status: Acknowledged
by on ‎07-04-2013 10:57 AM

hi guys i have an idea that you guys should open a store in ecah european city that would be pretty cool 

Status: Acknowledged
Given that we recently closed all our stores in Europe, I can't imagine us opening new stores in every European city. Thanks for sharing your thoughts on this.
0 Votes

When you get to the end of a successful checkout process it would be good if you were able to share parts of the purchase to the major social networks.  This would generate conversation for the buyer and product and brand recognition for BBY

Status: Tell Us More

I was hoping we could get more feedback on this idea. Remember to vote for an idea if you like it.

0 Votes

New Store Model

Status: Tell Us More
by on ‎05-07-2013 10:46 AM

Smaller Neighbor hood stores with product centered around the local market, with employees who can get to know their customers persoanlly. Smaller stocked amounts but with product geared to that specific market. One store geared to media, another to Mobile electronics, another to TV Stereo, another to Car audio and so on. Each contributing to the company over all but not dependent on the performance of the others.

Status: Tell Us More
I would have to assume we already do market to the specific area in most stores, but probably not as specific as you are getting at. Would anyone else see the value you in this idea? Remember to vote for an idea if you like it.
0 Votes

Let's say I'm a repeat customer. Best Buy should recognize that and send me a survey asking questions like:


1 - What email provider do you use (Gmail, Outlook, iCloud, etc.)?

2 - What type of phone do you have (Radio buttons with 1)BB, 2)Windows Phone, 3)Android, 4)iPhone)?

3 - Where do you get most of your music from? (iTunes, Google Music, CDs, etc.)

4 - What social networks do you use most often?

5 - Are you open to trying new mobile operating systems? (wording should be adjusted but you get the point)

6 - Do you own a tablet? If so what OS?


The questions could continue on and on but the point would be to whittle down the stores' inventory to a smaller number of devices that would truly satisfy me. For example, I'm very invested in Android and Google's ecosystem - getting all of my music and most of my movies from there along with my email and a myriad of other online products. Others are more invested in Apple or Microsofts' ecosystems. I'd honestly rather only see products related to Google, Android, and ChromeOS compared to an iMac or Surface.


Voluntarily surrendered information is only a good thing for Best Buy the way I see it.

Status: Tell Us More
I would imagine we already do some of this, but I would like to hear if other customers would like to see this implemented further into our email marketing strategy. Remember to vote for an idea if you like it.
0 Votes

Get Demo Items Up Faster

Status: Acknowledged
by on ‎04-23-2013 03:27 PM

I recently went into Best Buy the past couple of days looking for the new Sony Handycam's.  The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon.  I was happy with the response, however, another associate said they do not know when the new displays will be set up.


The Best Buy website says that the store has the items in stock and ready for purchase.  Any customer walking into the store wouldn't know if new products were available.


I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?



Status: Acknowledged
All of our stores should have all demo products up and running at the same time the items are available for purchase. If this is not the case at your store there is most likely an unforeseen circumstance preventing this. This store should have these demos up and running as soon as they can.
0 Votes

New Store

Status: Tell Us More
by on ‎04-02-2013 09:49 AM

There is a small town in eastern Kentucky called Pikeville, KY.  Is there anyway we can look at a opening a store in Pikeville sometime soon.  There is a new shopping center going up that would be great for the small Internet store or there is a building largte enough to open a full sized store right now.  Just needs to be renevated.  They have a parade and festival every year call Hillbilly Days that we can promote Best Buy and Geek Squad in.  The only way that the people of Pikeville can get to Best Buy is to drive 2 hours in any direction and the only way that they have to buy electronics is Wal-Mart, Kmart, and somethings are sold at Lowes.  The computer repair is done by Staples.  This is a place that is in need of Best Buy and Geek Squad.

Status: Tell Us More
Thanks for the suggestion. Would anyone else like to see us open a store in this area? Remember to vote for an idea if you like it.
0 Votes

Better utilize space in store.

Status: Tell Us More
by on ‎03-19-2013 12:29 PM

First off, let me say I love the new layout of the "Connected Store" format.  It feels much more open, clean, and easier to locate things;  However, I think the big desk in the middle is really under-utilized.  I asked an employee what it's for and they said "customer trainings" yet every time I've been in the store they're utilizing like 10% of the total area mind you this is a very big area.  If its for training, why not have commericals or advertisements for training to really drive utilizing this space.  From what the employee said, Best Buy wants you to know how to use your technology so they plan on offering free classes (similar to Lowes).  There should be a lot more awareness about this because it is a potential differentiator AND it curbs online purchases.  Online retailers like Amazon are quickly realizing that B&M stores have them in sight and lately some of the best deals I have found have actually been in B&M stores (which I found out Amazon does not price match, unless it's a TV).  


I think it would do you great justice, to print fliers and put them in customer bags or send out an email with a voucher for a free technology training and really get customers engaged and enthusiasic about this offering.  That way if a customer comes into a store and they buy a new phone and it's their first smart phone - yes AT&T may give it to them for the same price, but AT&T isn't going to sit them down and show them how to use it.  That kind of service is a differenator.  

Status: Tell Us More
I will admit I was not part of the design team for this new store layout, but from what I understand this center part of the store is mainly to provide our customer's a centralized location in our stores to get answers to their questions. Does anyone else have any thoughts on this idea?
0 Votes

Ideas from a student in China

Status: Acknowledged
by on ‎03-05-2013 05:55 AM

Dear the Best Buy:

   I write this message just after reading the news that you plan to give up several projects in China. I don't think this is really a wise decision. Besides I find another news in the same website, saying that the superbatteries is under development, and the market is too big for market apartment to estimate, especially in China. the other products are the same!

 In short, I just write to remind you, but to the decision,just on you.

 Thank you.

Status: Acknowledged
I have to admit I'm not sure what projects you are referring to, but would thank you for sharing your thoughts on this.
0 Votes

CD Maker

Status: Tell Us More
by on ‎03-02-2013 03:57 PM

You have a large selection of CD's and headphones to peruse. Let's combine both music sampling and headphone trying-on to create an experience to make CDs right on the spot! In this section, people can choose the headphones they want to try out, browse the panel of 1000s of songs, select songs, sample them, put them in a playlist, and burn CDs. You can charge a dollar a song, which is comparable to itunes and Amazon and other music carriers. However, having a physical location will help people create master playlists customed to their preferences who would may not be able to do so so smoothly on their own. This would be convenient for those who like to make personalized CDs and a moneymaker for you and me!

Status: Tell Us More
Interesting idea. I'm sure there are copyright concerns, and that if this station did become popular there would most likely be lines to have to wait in. Anyone have other thoughts on this idea? Remember to vote for an idea if you like it.
0 Votes

I am not saying that disabled people have a hard time browsing Best Buy I would like to see a special section that has technology that can help people with a disability. You guys already sell that Insignia HD Radio that caters to that demographic and I would like to see other products follow suit. And like I said, a special section in the store catering to products for the disabled Smiley Happy

Status: Tell Us More
Not sure how feasible this would be at this time, but it never hurts to look into it. Would any other customers or employees like to see this? Remember to vote for an idea if you like it.
0 Votes

Sale Logo

Status: Acknowledged
by on ‎02-02-2013 08:08 PM

Shop Online. Buy it Here!

We guarantee the Lowest Price!




Status: Acknowledged
Thanks for the idea.
0 Votes

Why do they call it "Black Friday"? - Brief Finance Lesson: When a business has not sold enough for the quarter, being short would be written in red ink, and that company would be "in the red." If the company is prosperous and meets/exceeds sales for that quarter, it would be written in black ink, and would be "in the black". Typically, the day after Thanksgiving day sales is enough for some companies that are sagging in the quarter to be pushed out of the red, into the black for at least that one day (if not the quarter).



Now that we know why it's called "Black Friday", does that mean that retailers can't stray from that term? Definitely - not! When I think of "Best Buy", I don't think of a company that can be compared to others. I think of Best Buy being a company with its own unique identity. It's because of that, that I believe that Best Buy needs to step up forward and start leading the electronic world like it used to. I see no reason why they can't. Most retailers compete by trying to outdo each other. If Walmart opens at 9pm, Target will open at 8pm. But is that enough?


I think it's time for a change, and a new strategy. One should include overhauling the term "Black Friday", and coining it with a new term - "Green Friday". To me, "Green Friday", makes more sense, because customers save alot of green, and retailers see alot more green. Also, I don't think it would hurt to provide more "Energy Friendly" or "Environment Friendly" (Green Products) for sale during the event. Alot of people already know what Black Friday means, and so for some, when they here green Friday, that might catch there attention or at the very least, pique their interests.


I think there are alot of marketing stategies that can be implemented. What about during that weekend (Saturday & Sunday), you can have a "Plast (Plastic) Blast". Anybody who uses a plastic method (debit or credit/excluding gift cards) can get maybe an increase in reward zone points? I don't know, or maybe something else. Perhaps, you can find something else more fitting....Either way, after that Sunday, it will be followed up with "Cyber Monday". If you can stay strong on Friday and keep that momentum throughout that weekend, BB should have no problems back-stroking in the water, instead of trying to stay afloat.   


Status: Acknowledged
Thanks for the input.
0 Votes

Insignia Edge

Status: Acknowledged
by on ‎01-16-2013 08:02 AM

I think that you should develop another insignia branded tablet. This tablet should bby windows 8 x86 based and possibly powered by amd's z-60 processor.  This processor has on chip radeon graphics.  This tablet may fill a niche market that, in my opinion has not been fully capitalized on.  Marketing this item as a gaming or high performance tablet truly capable of replacing the consumers higher powered laptop or desktop would give you a product which is only available at Best Buy. This type of product may be able to carry a higher price tag as there is less competition for this higher power type tablet. This may enable you to grab a slightly higher margin in this low-margin category. 

Status: Acknowledged
Thanks for the suggestion.
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