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Hello,
I have tried and tried to get Best Buy to get your affiliate CowBoom set up so it can accept Best Buy Gift Cards. It is incredulous that a Company Owned by Best Buy and who holds contests giving Best Buy Gift Cards refuses to accept them in exchange for payment. To make matters worse CowBoom "Your Company" Accepts Amazon Gift Cards but not your own. It makes it seem as though your saying BB GC's aren't worth anything compared to your competition. You really need to get this corrected and start accepting Best Buy Gift Cards at CowBoom immediately!
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I have to admit it is strange that CowBoom would accept Amazon gift cards as payment and not Best Buy gift cards. Would anyone else like to see this happen at CowBoom?

0 Votes

MOVIE SHOPPING

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by on ‎12-29-2014 07:26 PM

i think best buy should find a new, more efficient way to find there movies. for example. i know for a fact that the minute i go into a bestbuy store the first thing im looking for is the bigger better deal. in my case i mean i like going in and finding movies in my PRICE RANGE. $10-$5. $15-$20. etc. not only can this benefit the consumer but bestbuy in general. i believe im not the only one who feels this way when it comes to the movie section of the store at least. i would love for bestbuy to take this idea into consideration and really give it a try and see how it works out for them and the consumer such as myself. i personally know that i would love going straight to a section where i know the prices of the movies and the amount i want to spend. instead of going around looking for that ONE employee who works in the movie section to price check the movie for me. or looking for one of those computer kiosk that allows customer to search for prices. at least for the movie department i believe it would be a GREAT idea. Try it out bestbuy! it cant hurt! and see if your movie sales dont go up ;-) *Former assistant manager of a retail establishment*

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I guess I'm not entirely sure what your idea is, but it seems to me you are asking us to organize our movies by cost instead of subject or title. Am I reading this right? Who else would like to see us do this? Remember to vote for an idea if you like it.

Add Games to Pre Order Promo!!!

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by on ‎12-17-2014 01:00 AM

As simple as the title says. Add more games to the $10 promo. Also, GCU members should get more than regular members. Either give GCU members $15 and non GCU members $10 or keep the amount for GCU at $10 and reduce the non GCU to $5. GCU seriosuly needs more value to be a viable service. Since the mag was discontinued, the only benefit is 20% off games, which if u buy most games at release, you get screwed when the price inevitably goes down within 45 days because you can't get 20% off of the price match so you would have literally been better off buying at full price as non GCU member and then price matched the lower price. You would have saved $100 on GCU, still gotten the price match and $10 reward certificate for preordering, gotten more rewards points since the original price would have been higher and gotten more towards your overall limit of keeping your Elite status. Having GCU actually costs me money in the long run. Please people, vote for this idea. We need this to change!!! I'm close to going to Amazon for all my games and movies which is the only things I buy at Best Buy anymore since they have made so many negative changes in the past couple years.

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Would anyone else like to see this happen? Make sure to vote for an idea if you like it.

Best Buy Needs to Change!!!

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by on ‎12-17-2014 12:50 AM

Best Buy needs to make some changes if they want to not lose customers. They have been making several negative changes for a couple of years now and I am getting fed up.

 

1. Why do I have to choose between flexible financing OR rewards? I will just go to hhgregg where I can get 5% off AND up to 24 months no interest financing.

2. Why do I have to spend $1500 at your stores in a year just to get the normal 30 day return policy offered by every other company for free? 14 days is a joke.

3. What kind of a joke is 10% or 25% extra rewards for Elite/Elite Plus members? So if I spend $5,000 at your store, I get an extra 1250 points ($25)? Again... what a joke. At least change it to 25% and 50%, it should really be 50% and double points for Elite and Elite Plus respectively.

4. I bought a game for $60 when it first came out. With my 20% off for GCU, it was $48. Within a month of release the game went down to $45, so I called for a price match. I was told that I would only get $3 back because I paid $48 and that I could not get 20% off the price matched price. So GCU is essentially of no value. I would be better off not having GCU and just wait for the game to go go down (most do within 30 days) and get the price match? I could have gotten the $45 price match without having GCU and saved myself $120 for the membership. The 20% off needs to apply to price matching as well because GCU is a PAID membership. If this is not changed, I see no value in the service.

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Would anyone else like to see these changes? Remember to vote for an idea if you like it.

Other retail sites are offering this for pre-order, can Best Buy get this on the website sooner rather than later for pre-order?

Status: We Did It!

Although these titles are currently sold out we do now have them on BestBuy.com.

Wii U games for $10 trade in rewards

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by on ‎12-05-2014 12:55 PM

This already might have been suggested, responded to, etc., but I still think that Wii U games should get the same $10 pre-order reward as the Xbox One and PS4 games do. 

 

Please don't discriminate Best Buy. Just because I do not play Xbox or Ps4 games doesn't mean I do not buy games. I have bought literally every single new release for Wii U this year. I bought the gamer's club unlocked with the understanding that I would get $10 rewards, but after purchase found out it isn't valid on Wii U games. That is very bad marketing and employee training.

 

So please add Wii U games!

Status: Tell Us More

I do believe in the past there was an idea similar to this. Would anyone else like us to provide this benefit? Make sure you vote for an idea if you like it.

0 Votes

I was thinking about my shopping methods and about those of the people I serve who are less tech savvy. From this an idea came to my mind to help Best Buy stand out above the rest of the ecommerce noise. Clearly more and more people are shopping online. Bricks and mortar stores give people a chance to touch, see, hear, or interact with a product, but there are a large number of products where you just can't do that (hard drives, routers, USB devices, cameras, etc).

 

Best Buy needs to position itself as the place to go when you don’t want to be overwhelmed by choices. If I go to Amazon and look for a router I get tens of thousands of choices, I could spend hours clicking through models from every manufacturer on this planet. This is pure overwhelm for the typical person. Best Buy offers a good selection without allowing every Tom, Dick and Harry to sell on their site, this is GREAT. The only problem is that consumers THINK they need more choices. This high level of choice actually stresses out the average consumer as they pour through the options, search the web for reviews (which often conflict with one another), and ultimately they end up making a choice that they aren't 100% comfortable with because they couldn’t narrow it down to only one. Best Buy needs to eliminate that anxiety for the consumer. That is your online niche, otherwise you don’t have one, at least not that I can see. Black Friday may be great, but you need to drive people to your site year round and pull sales back from other E-tailers.

 

Here is a sample copy I came up with, clearly your marketing peeps would need to slice and dice it for something better, but it is a start.

 

"Feeling overwhelmed by online electronics options? If you don’t want to waste your day searching for the right product for you, then come to bestbuy.com. We have trusted choices and GeekSquad recommendations to make your life easy. You don't have to sit in front of the computer researching. Get on to living, get on to enjoying, use bestbuy.com."

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What are the thoughts on this idea? Make sure to vote for an idea if you like it.

The first question you may ask is WHY? Why make the lines perhaps a bit longer than they already are by allowing people to price match on Black Friday?

 

The simple answer is that you guys are likely losing potential sales to places like Wal*Mart due to their policy allowing matches to be done on Black Friday.

 

I know that about 3 years ago you guys lost some of my BF business because your stores were absolutely slammed and I didn't want to wait in the sea of people just to be told that I couldn't match X or Y store. So I went to WM and they quickly and easily price matched other stores without batting an eye.

 

One way this policy could be amended to allow matching is by having it done ONLY at customer service versus at the registers, which is actually how it's done now anyway according to the cashiers at my closest store.

 

So how about it? Allow price matching on Black Friday at Best Buy? Yay? Nay?

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It's unlikely this idea would ever be put into place, but I would like to hear from other customers as to how they feel about this idea. Make sure you vote for an idea if you like it.

At E3 2011, BestBuy was the talk of the show now 4 years later with Gamer`s Club Unlocked(GCU) even stronger and improved it`s time to make headlines again. "Showcase" GCU from the ground up 20% off pricing, $10 certs, $10 giftcards, highest trade in value and hopefully some newer upgrades/perks/promos. With all the promos dedicated to increasing the total GCU install base I`d have to assume GCU has many more members now than 3 years ago. It would be nice to see this information "showcased" as well in the same way Gamestop does. You may actually have more free, paid or both GCU customers than they have free/paid PUR members. If that`s the case it`s majpr news that needs to be shared PUBLICALLY look at how good positive P.R. has benefitted Sony`s PS4 and hurt MS Xbox 1.

Build an ad campain around the financial struggles of the "average" gamer then show how GCU`s 20% off combined with high trade in values in a "play n trade" fashion allows gamers to buy lots of games on budget. Show how much better GCU is compared to just trading into Target/Walmart and expose how GS attempts to match the $10 certs/giftcards with only DLC. Don`t forget to boast your more frequent used game B2G1, better Nintendo used game prices(MAJOR), welcome kit coupons(hopefully upgraded since it`s 7 months away) and always 100% perfect refurb game quality.

You`ve already established a huge base of GCU fans who have been behind you from the start, now you continue to build on the good things and advertise them effectively. The stronger the club the better the deals. Also, have some sales/promos during E3 2015 month plus geared up plently of amazing pre-order offers for the big wave of newer games announced http://www.technologytell.com/gaming/73336/E3-2011-Best-Buy-announces-big-changes-for-gamers-at-stor...

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What do others think about this idea? Would other customers like to see us have a bigger presence at 2015 E3? Make sure you vote for an idea if you like it.

0 Votes

Recommended Products page

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by Valued Contributor on ‎11-05-2014 07:43 AM

I don't normally view this page but one thing I noticed from the start is that what it was suggesting for "top picks for Allison" was totally off the wall as far as correct picks for me. 

 

I feel a remake of this with better cookie analysis could be useful. Just to give an example

 

-It was suggesting dualshock controller chargers for PS4...um...I don't even own a PS4 nor have I ever searched for PS4 information. 

 

My suggestion: When it reads the cookies of browsed items, have it to cross reference to previous orders. For example: I browse PC related items, have it cross reference my order page to see if I have ever purchased PS4 console/or related products. 

 

Also this one isn't so bad, but again a deeper analysis would had made it more realistic. In this example yes, I do browse smart tv's but I always use the site filter to go to the larger televisions as I am always looking for a good price on a larger one. The top pick for me was suggesting a small 38'. by having it showing what was under the filters I use, and the price ranges I look for it could had provided better outputs.

 

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Thanks for the suggestion. Does anyone else feel like we are recommending the incorrect products to them? Make sure you vote for an idea if you like it.

BestBuy involved in tech events

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by on ‎11-05-2014 12:41 AM
Bestbuy as a company that states they have the lastest and greatest as well as selling videogames and everything tech. I would be nice to see them at events such as E3, or the sony expirence expo in vegas, even comic con would be great considering tech nerds are comic book, science fic. Nerds anyway. Not to mention they claim to have the latest and greatest however i hardly see them showcasing any of that. Also i know they have a lot of talented people that would love the opportunity to showcase their talent at such eventa BBY has a wide range of people who would jump at a chance to participate in event such as these. Isnt one of bby models to have fun while being the best ? Why not proving it? Even bby marketing sucks.
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We do participate in these events from time to time, but I would like to hear if anyone has any specific tech event requests for us. Make sure you vote for an idea if you like it.

Wedding Registry for the fellas!

Status: Acknowledged
by on ‎11-01-2014 09:22 AM
Hi my name is Cristy, I worked for Best Buy for several years and I still bleed blue, love the company and I'm a loyal shopper! Recently I got married and when doing the whole gift registry thing with my now wife we hit the usual spots, Bed, Bath and Beyond, Crate and Barrel, Restoration Hardware... You get my drift. And though those places were great one thought kept entering my head...why doesn't Best Buy have a Wedding Registry? I mean I'm a girl but I would much rather have gotten a Big Screen TV or Xbox One vs. the bread maker and new sheets. I would imagine a lot of guys must feel the same way! Heck, I can see the commercials in my head now ... Guy running through store with a cool scan gun, zapping things like laser tag having the time of his life! I mean it's like making a wish list and having the possibility of getting it or at the least getting a bunch of BBY gift cards to go towards it. I can see the little registry cards in wedding invitations, Linda is registered at Bed Bath and Beyond, Bob is registered at Best Buy. Weddings are made out to be her day, but what about the fellas? They shouldn't be forgotten! And with all the legalization of gay marriages in many states there will be a significant increase in weddings for 2015, my career now is a marketing manager and I gotta tell you in my opinion this is an untapped gold mine BBY is missing out on. This is one way to cater to a growing industry and grow as a company. That's my idea, thanks for your time.
Status: Acknowledged

Back in 2012 this same idea was posted here, and on 10/22/2014 I updated that idea to We Did It status after we recently launched our Beta Wedding Registry.

$3500 is a lot to spend throughout the calendar for the average consumer in one store.  I've seen topics that gave the idea of an annual membership fee for certain tiered memberships.  It would be a great idea to see dollars spent carry over to the next year if you happen to max out the $3500 this year.  I know that this year in particular I will max out the $3500 for Elite Plus and the money that is spent during Christmas time will not count toward dollars spent for next year.  This would be a great benefit to entice customers to keep spending and a piece of mind knowing their dollars aren't going to waste toward tiered memberships.  I hope other customers and My Best Buy members agree!

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I believe this idea has been posted in the past, but I would still like to hear what others think about this? Make sure you vote for an idea if you like it.

0 Votes

Salad Works

Status: Acknowledged
by on ‎10-24-2014 08:32 AM

Hello, I am the GM of a new restaurant opening in Morgantown WV called Salad Works.  We are schedule to open Nov. 12th with a live radio broadcast.  We have visited your store in University Town Center and spoke to one of your managers.  Ideally we were wanting a donation, maybe a gift certificate or something, we could use as a prize for our grand opening, which we could speak of over the radio, offering you some free advertising.  If there is a better department or person to communicate this with please contact me because we want to bring as much of the surrounding businesses a chance to support us as we would love to deliver lunch or possibly cater events for you in the future (black Friday or Christmas party).    Thank you

Status: Acknowledged

You need to work with the local store management on this.

Redo the recommendation emails

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by on ‎10-20-2014 05:34 PM

If you're a MyBB member and have made purchases, then you've gotten the emails a week or two later telling you to check out other related titles or to build your better experience.  Unfortunately, rarely are these any helpful.  The TV ones are decent as they recommend HDMI cables, surge protection, screen cleaners, GSI services, and the like.  Definitely good to have if you don't already.  However, a lot are terrible.  For my PS3 game purchases, it's recommending Google Play and WoW cards.  When I buy anime, it tells me that I might enjoy Saw and other bad movies (or at least ones that don't have any related genre).

 

My suggestion?  Have these emails tied to your purchase history to more accurately reflect items purchased on the same day/purchase (If I bought 4 HDMI cables, please don't tell me I might need more unless I bought 5+ HD sources).  For music, movies, and games, have the system recommend similar titles based off of genre, producer, studio, etc... 

 

Emails can pile up quick and I read through most all of them, but I usually delete these ones within 1-2 seconds because of how non-helpful they are.  Would love to see them change!

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I'm confident this is already our goal, and it's disappointing to hear we are meeting these goals. Has anyone else had similar experiences with these emails? Remember to vote for an idea if you like it.

Any chance you can do bigger packs that have more then 25 discs in them? I love the price but would love to see an offer from Dynex competitive to what other manufacturers of blank media have at BBY, 

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Would anyone else like to see Dynex do this? Remember to vote for an idea if you like it.

New fact tags for computers.

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by on ‎10-01-2014 08:29 AM

I noticed that on Sunday my local store had new sales tags and in the computer department I strongly believe that these new tags are a huge leap backwards.  I was told by an employee that this was a cost-saving measure, but I think in reality it could end up being a costly one.

 

The new tags are pretty bare bones and basically show three specifications: processor (which is mostly cut off past generation so you don't know if it's an i3, i5 or i7), memory and storage. 

 

I've created a wish list of specifications based on competitor fact tags and added some of my own personal touches that I would like to see:

 

(1) Screen size (resolution would also be nice to highlight those computers with higher-resolution displays).

(2) Processor (it would be nice to feature the FULL processor model - i.e. i7-4710HQ along with clockspeed).

(3) Memory (speed, slower LPDDR3 or standard DDR3 and "upgradabiltiy" - i.e. 8GB 1600MHz LPDDR3; Upgradeable: No. 

(4) Storage (highlight the type of storage- i.e. mechanical, hybrid, solid state, flash as well as size; read/write speeds would be nice too but I know that's reaching). 

(5) Operating system (may not be important now, but in times of transition - i.e. when Windows 10 computers start arriving and you still have Windows 8.1 inventory, this will matter)

(6) Wireless technologies (i.e. bluetooth 4.0, Wireless 802.11ac)

(7) Graphics specifically highlighting whether the graphics are integrated, discrete or both for computers that support automatic graphic switching (Intel HD 5000 integrated or NVIDIA GeForce GT 750M with 2GB GDDR5 discrete).

(8) Weight

(9) Battery 

(10) Ports (i.e. 2x USB 2.0; 1x USB 3.0; HDMI, CD/DVD)

 

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Would anyone else like to see us add these specifications to the tags of the computers we sell? Make sure you vote for an idea if you like it.

0 Votes

I'm sure for those who know me, suggesting non digital content is strange! I was browsingOrigin the other day and I noticed they have a "24 hour no questions asked 100% refund"

 

Generally when you buy a game your only option is to trade it in ( somebody would have to confirm this obviously as I only do digital content ) 

 

Anyway, I think it would be a sweet idea if BestBuy did this as well! I know at least one particular user on this forum without giving  out their name who likes to hear about a game before he makes the purchae. Which to some people is great to get feedback first so I was thinking why can't they just try the game for 24 hours if they don't like it return it for 100% refund.

 

 

Status: Acknowledged

The main problem with this idea is that people would use this as a rental system causing us to have substantially more open-box games. We have to sell open-box games at a discount which would cost us a ton of money. I just can't see us ever doing this.

Don't Keep "One Day Sales" a Secret

Status: Tell Us More
by on ‎09-27-2014 12:42 AM

If you want to really have a positive response to your "One Day Sales" you might consider promoting them a bit differently so as to inform the perspective buyer of the sale before the day of the sale instead of the day of the sale. More than once I have checked my email to see that Best Buy has offered a "One Day Sale" and it was yesterday or a couple of days ago, that doesn't make the customer, me, real happy to know that I have possibly missed out on a sale item that I have been wanting to purchase. In fact, it really makes me rather frustrated to find out that Best Buy is waiting to the last possible moment to tell me of a sale. Why? So they won't sell as much? I really don't know. I see no purpose to not promoting your "One Day Sales" earlier other than a great opportunity to irritate your customer base. Job well done! Mission accomplished! "New Idea", bring on the "You Missed the Secret Sale" and don't list the date.

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I hear what you're saying and would like to hear from others on this one. Make sure you vote for an idea if you like it.

0 Votes

Alienware in store

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by on ‎09-23-2014 08:07 AM

I love Best Buy, but find myself very few reasons to come into your store.  You cater to the mass sales; hi volume, low profit, and have been trying to find your niche to stay relevant.  There's nothing in the store for me to keep me coming back.  I've bought everything I can and have to buy a lot online because there simply is no store to buy it in.  I feel like Best Buy is really missing out on a revenue source.  Everyone has forgotten the PC gamer and according to all the stats out there, we're growing big time.  There isn't a store in this country that has a gaming pc or laptop in it to check out.  Even if you just had a display model because it is expensive, high end and tailored.  You guys have a lot of store real estate that could be put to better use.

Here's what I believe is the perfect situation and since Dell has been taken back over and wants to shake things up.  You get Alienware to set up a small store in gaming and start carrying more gaming pc parts.  Geek squad starts handling service on the alienwares.  I'd be more interested in ordering my next pc through the geek squad just for that reason.  Customer support is huge and their biggest weakness.  Then you start catering to PC gamers by bettering your instore wifi and start hosting LAN parties to bring the gaming community together and in store.  Start  weekly game discounts and start a whole new revenue stream for Best Buy that's huge.

I'm tired of hearing Best Buy isn't doing well.  We want you to do well, because there really is no other brick and mortar tech store anymore.  I try to buy everything I can from you, but you don't have products that interest me in the area that I really spend.  Please pass this on.  I would be so interested in the LAN parties too.  I have "online friends" but to have a way to hook up with other pc gamers in my area would be awesome.  Nobody does anything like this.  Please consider.  Thanks.

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Would anyone else like to see us put any part of this idea into place, and if so what would you like to see happen? Make sure you vote for an idea if you like it.

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